Renaissance Dallas North Hotel

Exceptional

Exceptional

Very good

Clean and nice

The hotel room was large and the staff pleasant. The bed was comfortable. The room could have done with some upkeep- peeling wallpaper, chipped/cracked bathroom fixtures, way too much deodorized scent, etc.

The elevator was out of order so we had to walk through the back hallways to the service elevator. We got trapped on our floor because we couldn't get back to the service elevator because the door to it locks automatically and requires staff access. We had to call the front desk multiple times to reach someone to come help us. We didn't even stay the night due to all the hassle.

The staff was fantastic. Food was very good also. Room clean, housekeeping did a great job, and overall I was very pleased. I will stay there again.

Exceptional

It’s in a good location and very quiet No facilities were available like the coffee shop or restaurant. Staff were rude

Average on every level Staff were rude

Clean room. Clean hotel. A bit dated, but serves the purpose with no concerns.

I liked the location and how clean it smelled throughout the hotel. They taxed on so many charges for me brining my dogs when that wasn’t included when I booked. It’s as if this is a high end fancy hotel and it really isn’t

They taxed on so many charges for me brining my dogs when that wasn’t included when I booked. It’s as if this is a high end fancy hotel and it really isn’t

Exceptional

Exceptional

Very good

Size, Comfortable beds, solid restaurant Pool cleanliness, AC never got cold, Check In issues, No housekeeping

Nothing, it is not like on the pictures. Very old and look dirty Nothing

Pool cleanliness, AC never got cold, Check In issues, No housekeeping

Nothing

Nothing I recently stayed at the Renaissance Hotel and was disappointed by how a smoke alarm situation was handled. There was a clear miscommunication between staff and guests regarding the alarm, which caused unnecessary confusion and concern. Better coordination and clearer communication during situations like this would greatly improve the guest experience. The hotel itself was old and short staffed . had a musty smell and not clean, but the handling of this incident left a negative impression.VERY DISAPPOINTING

Nothing I recently stayed at the Renaissance Hotel and was disappointed by how a smoke alarm situation was handled. There was a clear miscommunication between staff and guests regarding the alarm, which caused unnecessary confusion and concern. Better coordination and clearer communication during situations like this would greatly improve the guest experience. The hotel itself was old and short staffed . had a musty smell and not clean, but the handling of this incident left a negative impression.VERY DISAPPOINTING

Very nice facility overall with a very pleasant scent as you enter. High ceiling lobby gives a very positive welcome. The only issues I had was the room can use some carpet upgrade as they’re old and smelly. The other is staffing. It seems like hotel has problems hiring or cutting costs. Checking in line was very slow, rooms weren’t ready as promised, coffee snack bar was very slow (only one person working). I would go back, but hope they improve 8n those two areas.

Very nice facility overall with a very pleasant scent as you enter. High ceiling lobby gives a very positive welcome. The only issues I had was the room can use some carpet upgrade as they’re old and smelly. The other is staffing. It seems like hotel has problems hiring or cutting costs. Checking in line was very slow, rooms weren’t ready as promised, coffee snack bar was very slow (only one person working). I would go back, but hope they improve 8n those two areas.

Exceptional

An old dated building, with minimal attractions, nearby food etc

El personal es muy amable

The carpet throughout the hotel is dingy. They have 4 elevators. Only one works. We found out the hard way when trying to get an elevator and it takes more than 15 minutes. The hotel lobby is the only updated part of the hotel. It's not worth the price.

Aging. Rooms need an update.

Clean room!

Everything was great

The stay was not what we expected. The guy at the front desk charge our card incorrectly and we had to wait for that to be fixed. Also the $50 hold is still on out account. We will not be back

Ok

Room was nice!

Ok hotel

Definitely not my favorite place to stay.

It gets 3 stars because the staff was wonderful bar was great as well breakfast was great! The two things I did not like was the faint odor in my room and the shower had no hot water.

The entire experience was awesome. The rooms were very clean and the customer service was excellent.

The room was clean and the staff members were very friendly.

Nice place to stay in a great location !

The room felt neglected, the pillows were way too soft. Additional the air conditioning was working too well. Lastly, i had to BEG the front desk for two bottles of water. Wasn’t my best experience

Room was clean and comfortable. Area was quiet and the right landing place for our overnight stay!

Hotel rooms were very clean and comfortable. My wife and I will stay there again.

Great Staff, clean rooms

Room was nice and clean. Checked in quickly and was able to rest and chill as soon as I got to my bed.

Rooms are run down and tired. Electrical sockets didn’t work, carpets were dirty, mattresses soft and room was not well cleaned. Hampton across the street is far better (I switched mid stay)

Room is clean, staff is friendly

Always neat and orderly.

Not a terrible stay, but I booked a king size bed and got a queen. Bed was not comfortable.

Don't go by the pictures, hotel is not that good. Rooms feel depressing, heater was not working, coffee machine was broken

I would not stay here again. parking is $9.00 per day and the toilet in the room was always backed up.

Our first room we were assigned had a flood in the bathroom, it took over 4 hours to get someone to even look at it. After all that time a manager finally found another room for us. We are supposed to get credit for one night. He said that it had to go through Expedia. I hope I don’t have to fight for this.

The front desk was curtious and the bed was so comfortable.

Great

No problems

Decent hotel

I enjoyed myself

Clean hotel

The room was nice, bed comfortable, quite. My reservation was made for the incorrect date and the hotel was able to get us a room on a sold out weekend. great customer service!

I highly recommend it

ciean safe quiet.

Very nice and clean

It was just okay. The front desk lady hated her job. She was rude and I had to ask if she was okay.

N/A

Completely love our time at the hotel. It was clean. The staff was gracious couldn’t ask for anything more than that.

The hotel rooms are a little dated (furniture and carpeting), however the service was outstanding. Alex and Asia took very good care of us when there was an issue with our room. Hotel staff are friendly and welcoming. Will come back to stay if we travel back to Dallas.

Really appreciated the amenities of the property! Great decor, and service!

they too had a smell in their room on the same floor. It wasn't something you got used to either. It may have been the carpeting.

Very great experience friendly staff and fun for everyone

Nice hotel. Still nice but starting to show age on the remodel.

Our stay was nice. The only issue was the quality of the food in the restaurant. It was overpriced because of the cheap ingredients used and the cook had no idea what he was doing. I had the chili, which practically had a whole jar of pepper dumped in it, and the so called take on a Cuban sandwich. The ingredients were subpar for an $18 sandwich and it should not have been on a stale chibatta bun.

Amazing

What really stood out was the customer service. Every team member I encountered went above and beyond to ensure I had everything I needed. It’s rare to find a hotel that combines comfort, convenience, and genuine hospitality so well. Highly recommend and I’ll definitely be returning on my next visit!

Hotel was good, my only complaint is the room i booked was the executive suite but the picture on expedia was a presidential suite. With that being said it was not what i expected, the Hotel manager explained and offered free breakfast in the restaurant for my family for our entire stay. I recommend staying at this hotel,just make sure you book from hotel site.

Had issues with Gravel on the carpet floor, wet carpet next to the bed and also ripped bathroom towel.

This hotel is very clean, and the staff is very professional. I will definitely be staying here the next time I have to travel Dallas for work, or just because.

Staff was wonderful

My top hotels to stay at when visiting Dallas

not great location and terrible food at the bar got food poisoning

The staff were friendly and professional. The hotel was convenient to the areas I was in town.

Great experience, will happily come back

Great property. Easy parking. Terrific pool area!

Great experience will sure book again

Exceeded expectations

Absolutely magnificent hotel, this stay at the price we got is a steal! We are loving living in the Renaissance

The room was a little dirty but we had a great view and the staff was very nice! Would definitely stay here again.

Elevators were not working properly and the stairwell doors were locked (which is a fire hazard so this should never be the case) and we had to use the service elevators.

I will say that I booked a cheaper room at a very reasonable price. Maybe higher priced rooms are better. If I were to stay here I again it would only be if I considered staying in a better suite.

Very nice property

As always, had a great stay here. Love the breakfast buffet and the bar. Great staff. Great attitudes.

Everything was nice about the my only complaint is that the carpet in the rooms needed to be cleaned. Lots of what i presumed to be coffee stains in the carpet.

Peace

Hotel restaurant was horrible. 1+ hour to get food. One server. Breakfast was a joke. Some servers dont speak or understand english. How the heck am I to order??? Sorry but I would not stay again.

10/10. Everyone was accommodating and the spaces were very clean. Highly recommend

Nice, the restaurant and bar was impressive. The ribeye sandwich and truffle fries with a Devil’s Mule was the perfect pairing

I booked my stay here because when I called to ask about their pet fee for an emotional support animal they said there was not one for ESA. I get there and they tell me it’s going to be $50 a night and I stayed there 2 nights so that was disappointing. I couldn’t cancel because I had already paid and it was so late for me to go look for something else. Nothing special about the rooms really, small and kind of old. I didn’t try their amenities. It was decent price but the $100 pet fee just made it not worth it for me.

We enjoyed our time at this property & will rebook when we travel to the Dallas area! Safe, clean, friendly staff!

The building could use some more renovation and some more lighting in the lobby, but other than that, I would recommend staying here it’s safe. It’s nice and you’re right there by the highway.

Great price, nice hotel , need more staff - line to checkin was pretty long

Very nice hotel.

The place it’s too old , they charge me double time. In my credit card !! The breakfast cost $27

Front staff was wonderful to work with. Beautiful room and property

I loved the vibe of the bar area, like a saloon.

I was able to early check in with big smile. Definitely I will come back again. The room was clean & I can tell that shower room was up graded.

Nice, safe and quiet facility. Always love staying in the area.

No AC, only fan. When asked for maintenance to check, they said there was no issue

Nice

My room was small with old furniture. The Bathtub spout leaks while trying to take a shower. No exhaust fsn in the bathroom. That's horrible.

The pool was a very big disappointment as it looked nothing like the pictures, pool area was run down and pool was dirty!! Overall I would NOT choose this place again and will hesitate choosing a renaissance hotel in the future.

The room had a bad smell, the phone didn’t work. I had to manually call the front desk from my cell phone. I asked for late check out (4:00pm) and the housekeeper tried to kick me out of the room at 10:00am. Overall horrible experience I will not book again

The hospitality was amazing.

One of our favorite hotels. Staff is so kind and friendly. Very helpful when needed. Love the vibe of this hotel. The lights, the furniture, it's quiet, and the rooms feel cozy. I feel safe here as well.

Very friendly and very helpful

The best

Best service and bar was awesome

Nice staff.

We enjoyed staying here as the room was clean and quiet. Staff were friendly and professional. Hotel is getting a little tired but it was reasonable price for a Renaissance Marriot.

It’s a nice clean hotel and the staff are welcoming, I will definitely go back again

Decent property. Fitness room was way too hot and the steam room/sauna was locked and not available for use. Some amenities seemed outdated.

I’m low maintenance but had to change rooms 3 times. Broken sink, used towels and soap, and extreme heat - but I got 1 glass of wine coupon even after I said I don’t drink lol.

Very nice.

Everything was great, check in/out was perfect, the place looked clean but there was a mouse in our bathroom! After i saw it i was terrified and too all our luggage off the floor! We were on the 5th floor.

Terrence at the front desk he works nights when I was there is the most sweetest, kind and helpful receptionist I’ve ever encountered! 100s cross the board for him! He’s simply amazing

Quality hotel.

Great place to stay in Dallas

Overall a good place to stay!

Lovely staff. Beautiful room. Excellent value.

Seamless check in and top notch staff.

smooth

Location was perfect for my needs, and is in a safe area just outside the loop extremely accessible to major freeways. I stayed three nights and never saw a maid, however, I did not request service and towels were available at the desk. I will definitely stay here again.

Although there were a couple of small issues. The Staff was prompt in addressing them. Literally in minutes. I will definitely stay there again.

There is no power whole night and no Microwave in the rooms

Loved it!!

One of the nicest hotels I’ve stayed in. Quiet. Easy to sleep in. Great restaurant, bar, and staff.

Nice place! Friendly staff!

Melody the bartender was so nice and amazing. She took extra care of me. Thanks girl. I appreciate you being nice.

Cancelled my room 5 hours before checkin

The staff was excellent here, but the hotel is dated. The lobby needs to be redecorated by a professional.

It was amazing cleaning. It’s really good.

Clean environment. Staff was accommodating.

Great hotel.

Old room with a threadbare and dirty upholstery on the chair and stained carpet. Bed was very hard and could feel every spring in the mattress. Room smelled musty and hot/humid, A/C did not work well. I had a recent stay at the Renaissance in Richardson that was fabulous and the reason for my selecting this hotel. Not an equal experience at all.

We decided to stay at this hotel after our wedding. When I called a few day prior to discuss our check-in I spoke with Crystal. When she found out I was the bride she went out of her way to accommodate our crazy schedule and to make sure when he finally checked in that everything was super smooth. The room was on a high floor with views overlooking the city and part of the pool. It was beautiful. The bed was so incredibly comfortable. We took a lot of very close forts me and cozy naps. It was awesome. We love this please. We had many options of places to stay after the wedding, but we stayed here for NYE 2018 and had such a wonderful memory, that we decided it was the right place for us after the wedding. We will definitely be back to stay here. Thank you Crystal (and Chyna) for making our stay so smooth and enhancing our special day. The restaurant was fabulous, the buffet breakfast was delicious, and all the staff we interacted with were incredibly friendly and professional. Thank you!

It was great

The check in was very easy and quick! The front desk person was very informative as well.

Beautiful hotel and beautiful room! Easy check in and out. My husband and I did run into a few issues: scalding hot water with no cold water, paper thin walls, and the front desk were a bit difficult to speak with as they were not clear with any additional charges or these issues we had. For example, they did not explain the additional $40 charge that I was surprised with, and they did not explain why or when the water issue would be resolved (it never was resolved). Beautiful and memorable stay, but I would not come back or recommend to others.

CLEAN AND CONVENIENT HOTEL. VERY FRIENDLY STAFF!

Good hotel

Never pick this hotel

Decent stay. Pretty from the outside and lobby- old and outdated in the rooms. Towels we had were orange and black from other peoples make up and looked like it hadn’t even been washed… carpet was sticky and gross… beds were clean and comfortable though

The chair in the room are dirty they should clean them we arrived to our room the ac was not working we had to call they tried to fix it but they end up sending us to another room again chair where dirty the bathroom has no fan so it get stuffy.

Very nice