Intown Suites Extended Stay Dallas Tx – Medical Center

Very nice and helpful staff anytime you need them.

Bad

Bad

We had a service dog they wanted proof of service not an emotional service they argued my validaty and cancelled ny reservation on the spot. Front desk was rude even rude to expedia. Then had the nerve to charge me cancellation fee. Expedia refunded cancellation fee because the property was so rude to expedia. Then the wonen had nerve to black ball me from all their property e erywhere. They say they are not pet friendly. I tried real hard to be polite not wanting to look for a other reservation elsewhere.it did not work. I had proper paperwork but she would not even look at it. She copped her attitude because my boyfriend and i were traveling in two cars,he having to go to work everyday and me not. He had the dog in his truck, she said dig had to be with me at all times.thats why her panties got in a wade to start with yet i believe she came to work that day with personel issues. I can not express just how rude she was. She should be fired. She then lied on her write up of the incident. Causing me to not stay at any of their locations. I know because i tried.

Competitive rates, especially with FIFA. The premium room’s damaged mattress caused body aches for several days. Before deciding whether to renew my stay, I made four attempts in one day to have the mattress replaced, each time being told to check back later because maintenance would stop by. At 6 p.m., after my fourth follow-up, I was informed the maintenance technician had already left for the day and there was no guarantee when, if at all, the issue would be resolved the next day. When I asked to transfer to a standard room instead of renewing the premium room with the damaged mattress, Manager Brooke refused to renew my stay and told me I had to vacate the property. Later, when I returned to ask about the check-in overcharges that had still not been refunded as promised, she shut and locked the office door as I approached and dismissed me with a wave through the glass instead of addressing my questions.

Na

Staff was horrible

I was very satisfied with my stay. The property was well kept, the room was clean and comfortable, and there were plenty of shops and restaurants close by and convenient.

Exceptional

In the guest registration form they said assistance animal is allowed. I have an ESA stayed less than 8hrs in my room without any distubance or damage. Yet, they litterly threw me out and rob me from the rest of my prepaid rent. Due to that, I have mental meltdown and when I feel better I will gather all documents, and write a written complain to submit to government agency.

That it was quiet and close to me job That the rooms had to be an upgrade inorder to have something decent

Super clean environment through and through!

Friendly staff grounds and the surrounding area very clean Location and it's was far from downtown and I didn't have a car to travel.

Location and it's was far from downtown and I didn't have a car to travel.

Nothing

Exceptional

Everything about staying here was wonderful. I love love the staff

I never saw the room. They overbooked 2 days in a row and though i never checked in, they billed me for the night.

I appreciate it all. I may seem a little too pleased with my stay here but, I have been very ill and I finally found peace and quiet. Respect and curiosity here. I am a little better now and I hope to stay a little while longer.

A clean and practical place to stay No complaints