Element by Marriott Dallas Love Field

Clean, and nice breakfast

Lovely hotel and huge rooms. There is some food within walking distance too. I couldn’t get an early check in but it was worth the wait. 10/10. I would stay here again.

Friendly staff at the desk - loved him! Soo helpful !

Friendly staff at the desk - loved him! Soo helpful !

Great

The convenience of the airport shuttle from Dallas Love Field Airport was wonderful. The breakfast was excellent. Our only issue was our room needed to be changed because of AC issues but the staff was wonderful in troubleshooting, and getting us another room promptly. Shout out to Wyatt the maintenance man! The kindest and purest soul!

Front desk staff? Friendly, kind, and actually pleasant to deal with (which shouldn’t be rare, but somehow is). Breakfast though… wow. Not your average setup. They had a super sweet woman making custom omelets, and she was the kind of person who just makes your morning better. The hotel itself has a really cool vibe, and the beds? So comfy you might rethink your alarm choices. Easy location, great people, legit breakfast, and seriously comfortable beds. Done.

B

Convenient to airport No shuttle service. I waited at airport for 50 min despite speaking to someone at hotel for shuttle service. Worker didn’t show up to work and the man attended couldn’t leave his place. Desk man was very nice though. Wish I would have been told that 50 min earlier!!!

Convenient to airport No shuttle service. I waited at airport for 50 min despite speaking to someone at hotel for shuttle service. Worker didn’t show up to work and the man attended couldn’t leave his place. Desk man was very nice though. Wish I would have been told that 50 min earlier!!!

The room was decent however the rug was worn. The morning breakfast was terrible. There was only 3 choices to select from, and only 1 type of muffin. The silverware was dirty and not washed or clean. It looked like they just reused silverware from other guest that already eat.

The room was decent however the rug was worn. The morning breakfast was terrible. There was only 3 choices to select from, and only 1 type of muffin. The silverware was dirty and not washed or clean. It looked like they just reused silverware from other guest that already eat.

I got charged twice

Reliable. Good breakfast

Reliable. Good breakfast

One person at front desk no explanation of amenities ridiculous

One person at front desk no explanation of amenities ridiculous

I liked the location as I flew into Love Field. Also like the location as it was close to a DART station which I used. Breakfast was good.

Breakfast was fine. Coffee was really strong, maybe too strong. Lots of tv channels. Couldn't get the air conditioner to work to our liking. Bath towels were too coarse. Didn't like paying for parking.

I got charged twice

clean, convenient location, friendly staff, etc.

clean, convenient location, friendly staff, etc.

Room comfortable, breakfast great. Transportation to airport convenient

Room comfortable, breakfast great. Transportation to airport convenient

I liked the location as I flew into Love Field. Also like the location as it was close to a DART station which I used. Breakfast was good.

The people N/A

The people N/A

Room was clean, cool, and comfortable. Staff was friendly and helpful. I requested to be moved to another room due to a barking dog in the room next to me and they handled that quickly and with no fuss. The only negative to the room was one of the electrical outlets on the bedside lamp did not work.

Room was clean, cool, and comfortable. Staff was friendly and helpful. I requested to be moved to another room due to a barking dog in the room next to me and they handled that quickly and with no fuss. The only negative to the room was one of the electrical outlets on the bedside lamp did not work.

Location, Lovely staff Breakfast was poor as always..

Location, Lovely staff Breakfast was poor as always..

Friendly helpful staff. Comfortable rooms with delightful beds. Shower was great! Nice breakfast/area. Zip

Zip

Breakfast was fine. Coffee was really strong, maybe too strong. Lots of tv channels. Couldn't get the air conditioner to work to our liking. Bath towels were too coarse. Didn't like paying for parking.

The room was very nice but the neighborhood had alot of homeless people and the parking is wide open. People who lived in the apartments behind were parking and getting deliveries in the hotel parking lot. There are a few food options nearby. Staff was very nice and knowledgeable.

The room was very nice but the neighborhood had alot of homeless people and the parking is wide open. People who lived in the apartments behind were parking and getting deliveries in the hotel parking lot. There are a few food options nearby. Staff was very nice and knowledgeable.

Location close to airport was amazing. Phone didn’t work in the room and not enough staff working. I felt bad for the front desk staff because we asked for towels and such for the room and she couldn’t leave until a driver came back. Possibly 3 people on staff later in the evening would help.

Location close to airport was amazing. Phone didn’t work in the room and not enough staff working. I felt bad for the front desk staff because we asked for towels and such for the room and she couldn’t leave until a driver came back. Possibly 3 people on staff later in the evening would help.

Superb

No one at front desk. About a dozen people waiting and there was a conversation about what was good to eat around the area with im guessing the manager while everyone waited to get checked in.

It very clean and the staff friendly.

It very clean and the staff friendly.

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

We chose this hotel because of a promo for Free Parking when reserving a King Suite. When we arrived the receptionist said they never give free parking. I showed her a screenshot of the reservation which showed free parking. She then gave us the stinkiest room.

We chose this hotel because of a promo for Free Parking when reserving a King Suite. When we arrived the receptionist said they never give free parking. I showed her a screenshot of the reservation which showed free parking. She then gave us the stinkiest room.

Nice clean and new hotel with nice staff. Kind of strange industrial airport parking & rental car kind of neighborhood

Nice clean and new hotel with nice staff. Kind of strange industrial airport parking & rental car kind of neighborhood

Nobody hardly ever at front desk. Might as well be the Aloft! ☹️

But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know. We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope. Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks. The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.

But this time, while they acknowledged that we had pre-paid Expedia reservations, the desk clerk could not give us a room. Why? Don't know. We were asked to wait for the manager. So we waited. And waited. And finally I gave up, went to the desk and paid a second time for the room. Did the management come to us offering to make things right? Nope. Apology? Nope. Sat at the bar to order drinks. No bartender. Waited, and still no bartender and this was on a Saturday night. So I walked into the kitchen and asked if anyone could pour me a drink. A cook came out, did her best, but did not know how to collect payment. So again, it was wait for the manager, who finally showed up and seemed baffled by his own computer system. I gave up, slapped down a 20 and walked away with my drinks. The impression I had on the first stay was confirmed: this hotel is not well managed. I don't blame the clearly under-trained desk clerk, or the willing cook, this is a management issue.

Very busy and noisy hotel. Not enough parking.

Very busy and noisy hotel. Not enough parking.

Love the person that I checked in with she was super friendly and awesome

Love the person that I checked in with she was super friendly and awesome

The first room had an AC that didn’t work. I had to go back downstairs to get another room. The second room was a bit dirty, fridge/microwave were open when I went in the room. The shade was broken so it wouldn’t close letting sun and light in from outside. The panel in bathroom was closed. The bed was uncomfortable and smelled weird. Toiletries were missing. Dishwasher was leaking. Please contact if you’d like pictures I took.

The first room had an AC that didn’t work. I had to go back downstairs to get another room. The second room was a bit dirty, fridge/microwave were open when I went in the room. The shade was broken so it wouldn’t close letting sun and light in from outside. The panel in bathroom was closed. The bed was uncomfortable and smelled weird. Toiletries were missing. Dishwasher was leaking. Please contact if you’d like pictures I took.

The room was pretty nice and very spacious. The parking in the back

Close to the airport. Shuttle drivers were excellent and very helpful. Breakfast and front desk were welcoming. Room was great I enjoyed everything

Great stay!

Great stay!

Very modern facility with very clean and pleasant rooms!

Very modern facility with very clean and pleasant rooms!

Nice for a 2-day stay.

Nice for a 2-day stay.

Quite pleased with my stay in a very nice hotel. The only problem was they charged for parking by mistake when I had a room that said free parking on the hotel’s.com website, even after I checked the folio had no charge on it. Had to take time on the phone to get the credit

Quite pleased with my stay in a very nice hotel. The only problem was they charged for parking by mistake when I had a room that said free parking on the hotel’s.com website, even after I checked the folio had no charge on it. Had to take time on the phone to get the credit

I really really wanted to like this hotel based on the photos however I was really disappointed. Check in was smooth but I didn’t get the pool view as per my booking. Upon arrival to the room i immediately noticed dog hair all over the furniture, human hair stuck on the wall inside the bathroom. There is a black hand smudges all over the door. The shower head looked liked it needed a good cleaning with vinegar to get rid of all the calcium buildup. The nightstand on the side I slept on had black crust (maybe mascara) on it, you can tell housekeeping didn’t clean it at all. The carpet also had a lot of human hair that was not mine. We also noticed housekeeping did not come around the entire time we stayed (3 nights). Bed was really comfortable but the sheets were not soft at all, they might as well cover yourself in burlap fabric. lastly when we looked under the sink for some paper towels we noticed black mold under the kitchen sink.

I really really wanted to like this hotel based on the photos however I was really disappointed. Check in was smooth but I didn’t get the pool view as per my booking. Upon arrival to the room i immediately noticed dog hair all over the furniture, human hair stuck on the wall inside the bathroom. There is a black hand smudges all over the door. The shower head looked liked it needed a good cleaning with vinegar to get rid of all the calcium buildup. The nightstand on the side I slept on had black crust (maybe mascara) on it, you can tell housekeeping didn’t clean it at all. The carpet also had a lot of human hair that was not mine. We also noticed housekeeping did not come around the entire time we stayed (3 nights). Bed was really comfortable but the sheets were not soft at all, they might as well cover yourself in burlap fabric. lastly when we looked under the sink for some paper towels we noticed black mold under the kitchen sink.

Easy checkin. Clean comfortable quiet room.

Easy checkin. Clean comfortable quiet room.

Location and room was comfortable.

Friendly staff, clean rooms and lots of restaurant choices by the hotel.

Friendly staff, clean rooms and lots of restaurant choices by the hotel.

Enjoyed our get away weekend! 10 out of 10 would stay again!

Enjoyed our get away weekend! 10 out of 10 would stay again!

Nothing

The staff on the Element side were very nice and attentive. The hotel is close to the airport and close to the Highland Park area making it a convenient and affordable place to stay. We will stay there again on our next trip to the big D...

The staff on the Element side were very nice and attentive. The hotel is close to the airport and close to the Highland Park area making it a convenient and affordable place to stay. We will stay there again on our next trip to the big D...

Getting in or out of parking lot and spaces for parking were very narrow.

Getting in or out of parking lot and spaces for parking were very narrow.

All in all amazing stay.

Location low key gym

Was absolutely horrid!!

Convenience The black out roller shade was askew and raised. It was obvious that neither maintenance nor housekeeping had worked with it. But very obvious to anyone entering the room. When we tried to lower it, it was off the track and a mess in the upper roller. My husband and I worked with it until we were able to lower it completely. Knowing this part of the privacy/sleeping environment was ignored showed the overall feeling of the property.

Good value for being able to have fridge, induction stove, kitchen sink, and microwave; also spacious bathroom and spacious room with desk and couch. Good value for a stay when you are on a work trip and want to come back to ample space with multiple functions

Good value for being able to have fridge, induction stove, kitchen sink, and microwave; also spacious bathroom and spacious room with desk and couch. Good value for a stay when you are on a work trip and want to come back to ample space with multiple functions

The front desk staff was not helpful at all and rude.

Great location to Dallas Love.

Great location to Dallas Love.

Such a clean hotel, always. The staff is friendly and check in is a breeze! The parking fee is only $10 which is nice.

Such a clean hotel, always. The staff is friendly and check in is a breeze! The parking fee is only $10 which is nice.

Overall, it was a nice place to stay to catch an early flight. I was satisfied with my experience but surprised that I did not get the type or location of room that I selected on Hotels.com. I had requested a 1 king bed room, non accessible, with a view of the pool. Not sure if this is a hotel or hotels.com issue.

Overall, it was a nice place to stay to catch an early flight. I was satisfied with my experience but surprised that I did not get the type or location of room that I selected on Hotels.com. I had requested a 1 king bed room, non accessible, with a view of the pool. Not sure if this is a hotel or hotels.com issue.

He had the best personality and a smile on his face. He was. So helpful. We will stay at the hotel again. What we Liked best is they have 24 hour service to Dallas love field.

He had the best personality and a smile on his face. He was. So helpful. We will stay at the hotel again. What we Liked best is they have 24 hour service to Dallas love field.

Beautiful room and the location was perfect

Beautiful room and the location was perfect

Got charged for parking and no spaces available. Plenty of apologies but no help.

Got charged for parking and no spaces available. Plenty of apologies but no help.

$16/night self park is too expensive. Luggage carts too small and too few. Breakfast was poor. Room had damaged window coverings and there was no cookware to use on induction cooktop.

$16/night self park is too expensive. Luggage carts too small and too few. Breakfast was poor. Room had damaged window coverings and there was no cookware to use on induction cooktop.

Nice property big rooms and bathrooms

Nice property big rooms and bathrooms

Good hotel, near Dallas Love field airport, but not trust on schuttle bus servive.

Good hotel, near Dallas Love field airport, but not trust on schuttle bus servive.

Place needs a deep clean before it’s gets worse. Detail cleaning is it needs. Am surprised management hasn’t seen it.

Place needs a deep clean before it’s gets worse. Detail cleaning is it needs. Am surprised management hasn’t seen it.

Overall my stay at Element was nice, though having to pay for parking in a wide open self-parking lot is not customer friendly. The room was nice and large (suite) with a full kitchen. It is nice to have the bar and restaurant on site and the food I ate was pretty tasty. They should add Chardonnay to their wine offerings!

Overall my stay at Element was nice, though having to pay for parking in a wide open self-parking lot is not customer friendly. The room was nice and large (suite) with a full kitchen. It is nice to have the bar and restaurant on site and the food I ate was pretty tasty. They should add Chardonnay to their wine offerings!

Front desk staff are friendly and helpful. Top-notch all around!

Front desk staff are friendly and helpful. Top-notch all around!

I would recommend this hotel to those flying out of Dallas Love Field - the shuttle was great.

I would recommend this hotel to those flying out of Dallas Love Field - the shuttle was great.

we were very happy with our stay.

we were very happy with our stay.

Breakfast was great, staff very friendly.

Breakfast was great, staff very friendly.

Always an amazing stay!!

Always an amazing stay!!

I have spent thousands of dollars at Element and I'm so disappointed. I broke out in hives after my second night only to find the right comforter was brown in the sunlight. I reported it to the manager who promised to get back to me and never did. I booked through Expedia and they attempted to get partial or full refund and were denied.

I have spent thousands of dollars at Element and I'm so disappointed. I broke out in hives after my second night only to find the right comforter was brown in the sunlight. I reported it to the manager who promised to get back to me and never did. I booked through Expedia and they attempted to get partial or full refund and were denied.

I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:30 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door and missing the blanket. Got no sleep that night. Woke up early for our day which was ruined because of how tired we all were. Will not return.

I stayed here over this past weekend, 6/9-6/11/2023 for the FanExpo. I had my daughter and her boyfriend. I booked a two queen bed studio. It was a five hour drive to get to Dallas from where we live. We were to leave on Friday before 5:00. However, due to a family emergency I didn't leave town until after 8:00 that night. Putting me at the hotel after 1:30 AM. I contacted them to let them know of my late arrival and was assured it was no problem because they ran their systems at 3:00 AM. Make it to the hotel at 1:30 AM. Get checked in and to my room and I was put in a king studio with a sofa bed. I booked two beds. I go back down and show her my reservation is for two queen beds. While on the phone she plays around on the computer to tell me sorry, all those rooms are dirty and she can't fix anything. I am so unhappy immediately. Sleeper sofas are the worst. I paid for two beds for comfort. When booking I saw the king room with a sleeper sofa, which was cheaper but paid more money for two beds for a reason! On top of that, no bedding for the sleeper sofa in the room. Had to request that, waited 45 more minutes for that. Called over and over at the front desk with no answer to find out what was taking so long. Out of frustration, went to go to the front desk in person only to find the bedding laying on the dirty floor outside our door and missing the blanket. Got no sleep that night. Woke up early for our day which was ruined because of how tired we all were. Will not return.

This location is close to the airport terminal which was convenient. However, I found my room to be very noisy. I could hear people running in the hallways and doors slamming closed. I also didn't find the staff particularly friendly. The one person who was very nice, (and seemed to really like his job) was the bartender/server at the Aloft bar. He was professional and had a great attitude. I loved the tacos I ordered as well.

This location is close to the airport terminal which was convenient. However, I found my room to be very noisy. I could hear people running in the hallways and doors slamming closed. I also didn't find the staff particularly friendly. The one person who was very nice, (and seemed to really like his job) was the bartender/server at the Aloft bar. He was professional and had a great attitude. I loved the tacos I ordered as well.

Close to the airport and to a decent meal!

Close to the airport and to a decent meal!

The staff at the Element was amazing! Bree got me into a hotel when there were no reservations available the early morning of Friday, May 19th during her overnight shift. The crew of Tariq (also my namesake), Tabby, and Samuel were amazing in the daytime shifts at the front desk. They made sure that my stay was amazing. I had a wonderful time. My stay was so great that I ended up re-arranging my flight to leave a day later and stayed in the hotel an extra night from checking out the morning of Sunday, May 22nd to leaving on Monday, May 24th.

The staff at the Element was amazing! Bree got me into a hotel when there were no reservations available the early morning of Friday, May 19th during her overnight shift. The crew of Tariq (also my namesake), Tabby, and Samuel were amazing in the daytime shifts at the front desk. They made sure that my stay was amazing. I had a wonderful time. My stay was so great that I ended up re-arranging my flight to leave a day later and stayed in the hotel an extra night from checking out the morning of Sunday, May 22nd to leaving on Monday, May 24th.

This is what every hotel experience should be like!!! A nice hotel, reasonably priced with accommodating and friendly staff. Plus the beds were super comfy. My daughter said she’d live there if she could.

This is what every hotel experience should be like!!! A nice hotel, reasonably priced with accommodating and friendly staff. Plus the beds were super comfy. My daughter said she’d live there if she could.

The room and hotel are nice. However, we waited 50 mins for the airport shuttle. We were told it would take 10-15 mins. I actually called 4 times! Then they told me it had been by the airport twice and they absolutely had not been by. Just get an Uber and ditch the shuttle.

The room and hotel are nice. However, we waited 50 mins for the airport shuttle. We were told it would take 10-15 mins. I actually called 4 times! Then they told me it had been by the airport twice and they absolutely had not been by. Just get an Uber and ditch the shuttle.

It is a clean place but house keeping shows up every other day. They should pay more attention to places that patrons may leave trash that could be unnoticeable.

It is a clean place but house keeping shows up every other day. They should pay more attention to places that patrons may leave trash that could be unnoticeable.

It wasn't bad.

It wasn't bad.

Great location., staff was friendly and helpful

Great location., staff was friendly and helpful

When i arrived to the hotel was ful[ . I made a change of hotel

When i arrived to the hotel was ful[ . I made a change of hotel

It was a new ce place to stay.

It was a new ce place to stay.

While I have stayed at both the hotels many times, I am amazed that there is no options for decent food at the bar.

While I have stayed at both the hotels many times, I am amazed that there is no options for decent food at the bar.

Sixth time staying here. Excellent as usual. Only concern is that the bar Never has ingredients for a Bloody Mary

Sixth time staying here. Excellent as usual. Only concern is that the bar Never has ingredients for a Bloody Mary

Worst hotel experience I’ve ever had! We checked in and the upgraded room we reserved two months in advance was not the one we got. I went back to front desk and she said sorry we have an event going on and those rooms were all given away. She told me that I could call their accountant the next week to get a refund on the upgraded amount we paid. The room we were put in was tiny. The room was not cleaned well. There was hair in the sink still. The staff was not helpful and we had to look for the microwave. Parking was limited in the front of the hotel and it was raining. The next morning the cleaning lady knocked on our door early and asked when we were checking out. There were two other couples that stayed at the hotel and the exact same thing happened to them. I do not recommend this hotel!

Worst hotel experience I’ve ever had! We checked in and the upgraded room we reserved two months in advance was not the one we got. I went back to front desk and she said sorry we have an event going on and those rooms were all given away. She told me that I could call their accountant the next week to get a refund on the upgraded amount we paid. The room we were put in was tiny. The room was not cleaned well. There was hair in the sink still. The staff was not helpful and we had to look for the microwave. Parking was limited in the front of the hotel and it was raining. The next morning the cleaning lady knocked on our door early and asked when we were checking out. There were two other couples that stayed at the hotel and the exact same thing happened to them. I do not recommend this hotel!

The property was clean. Parking was great. Free breakfast.

The property was clean. Parking was great. Free breakfast.

For us weary elderly travellers just trying to get to our daughters in California for Christmas and New Years and being stranded in Dallas because of Southwest; it was wonderful to arrive to a warm welcome and warm comfortable room!! We were also so grateful to have free shuttle service from the airport. 😊👍. Since we were also travelling with our little dog, it was wonderful that this hotel was pet friendly! It was also so nice to have breakfast included. It was also our first experience having a Robot deliver the extra blanket we needed! We would highly recommend this hotel to anyone needing a good place to stay!😄👍

For us weary elderly travellers just trying to get to our daughters in California for Christmas and New Years and being stranded in Dallas because of Southwest; it was wonderful to arrive to a warm welcome and warm comfortable room!! We were also so grateful to have free shuttle service from the airport. 😊👍. Since we were also travelling with our little dog, it was wonderful that this hotel was pet friendly! It was also so nice to have breakfast included. It was also our first experience having a Robot deliver the extra blanket we needed! We would highly recommend this hotel to anyone needing a good place to stay!😄👍

Room 563 was very clean. Overall a really nice stay. Thanks!

Room 563 was very clean. Overall a really nice stay. Thanks!

We called the hotel at 8p day of our stay to let them know we would be checking in a bit later. They acknowledged this and informed us that we could check in anytime until 6a. We arrived at midnight and were told that there was a water leak and that we would have to find other lodging. This applied to at least 10 people who arrived after us. The desk reception were not helpful or professional. This has been the absolute worst hotel experience to date. We struggled to find accommodations for an hour and a half before finally checking into a motel 6,

We called the hotel at 8p day of our stay to let them know we would be checking in a bit later. They acknowledged this and informed us that we could check in anytime until 6a. We arrived at midnight and were told that there was a water leak and that we would have to find other lodging. This applied to at least 10 people who arrived after us. The desk reception were not helpful or professional. This has been the absolute worst hotel experience to date. We struggled to find accommodations for an hour and a half before finally checking into a motel 6,

Place was nice but fire alarm disrupted our stay. Wasn’t offered a refund. We stayed at hotel for a total of 3 hrs. Because the Fire Alarm. Left with 1:30hrs of sleep

Place was nice but fire alarm disrupted our stay. Wasn’t offered a refund. We stayed at hotel for a total of 3 hrs. Because the Fire Alarm. Left with 1:30hrs of sleep

The hotel is super clean and the staff there are very friendly. The room is like a little apartment with kitchen, 2 TVs, big refrigerator... The hotel also has a big exercise room, free wine every evening... They have shuttle bus to airport every 30 minutes. We stayed there for 5 days and will definitely booked this hotel again when we visit Dallas again.

The hotel is super clean and the staff there are very friendly. The room is like a little apartment with kitchen, 2 TVs, big refrigerator... The hotel also has a big exercise room, free wine every evening... They have shuttle bus to airport every 30 minutes. We stayed there for 5 days and will definitely booked this hotel again when we visit Dallas again.

When I get to the hotel to check in I had to wait 30 to 45 minutes, while they constantly let people check in before me and a whole line of people. After standing there for 30 to 45 minutes the lady said well you all can check in on the other side. After that long wait, which could have been avoided if she would have told us that earlier. Now we had to rush to get to the event we were going to. Also, the shade in my room was electronic and it was broken, called about it and was told someone was coming to fix it and they never did. The light coming from the window woke me up the next morning.

When I get to the hotel to check in I had to wait 30 to 45 minutes, while they constantly let people check in before me and a whole line of people. After standing there for 30 to 45 minutes the lady said well you all can check in on the other side. After that long wait, which could have been avoided if she would have told us that earlier. Now we had to rush to get to the event we were going to. Also, the shade in my room was electronic and it was broken, called about it and was told someone was coming to fix it and they never did. The light coming from the window woke me up the next morning.

I was sent a message that my reservation could not be located. This was sent when I landed in Dallas Tx. I saved the message. 6232652658

I was sent a message that my reservation could not be located. This was sent when I landed in Dallas Tx. I saved the message. 6232652658

Conveniently located and a very nice property.

Conveniently located and a very nice property.

Hotel and location was perfect. Only downside was front desk wasn’t always available. It would have been a 10 but not without daily housekeeping

Hotel and location was perfect. Only downside was front desk wasn’t always available. It would have been a 10 but not without daily housekeeping

Also, the workers are friendly but with the divided desks, they are often on one side.

Also, the workers are friendly but with the divided desks, they are often on one side.

Staff was friendly. Pleasant stay.

Staff was friendly. Pleasant stay.

Was a nice stay for one nights stay.

Was a nice stay for one nights stay.

The hotel front desk staff was nice and very helpful. I will defiantly stay there again.

The hotel front desk staff was nice and very helpful. I will defiantly stay there again.

All of the staff were very helpful and I’m top of everything. One of the best hotels I’ve ever stayed at.

All of the staff were very helpful and I’m top of everything. One of the best hotels I’ve ever stayed at.

Element was a really great hotel. There were great dining options nearby, a gym, and the staff was fantastic.

Element was a really great hotel. There were great dining options nearby, a gym, and the staff was fantastic.

It was confusing when you walk in- A Loft & Element, one entrance on each side. The young man who checked us in, was obviously new. Not in a uniform, had a terrible body odor smell. He kept asking my husband to insert his card for the deposit. It put 3 deposit holds on our card. Not cool! We asked for a pool view when booking. Was not gave one. The pool area could have been cleaned better. Some broken chairs needed repairs. Breakfast was decent, except a teenager running the area.

It was confusing when you walk in- A Loft & Element, one entrance on each side. The young man who checked us in, was obviously new. Not in a uniform, had a terrible body odor smell. He kept asking my husband to insert his card for the deposit. It put 3 deposit holds on our card. Not cool! We asked for a pool view when booking. Was not gave one. The pool area could have been cleaned better. Some broken chairs needed repairs. Breakfast was decent, except a teenager running the area.

Very friendly staff and very clean facility. I enjoy staying in this hotel.

Very friendly staff and very clean facility. I enjoy staying in this hotel.

The only thing I did not like was the bed covers. They were so thin, like sleeping only with a sheet. No blanket what so ever. And the very thin bed cover had brown spots, like the very small amounts of stuffing in the bed cover had lumped together and burned in the dryer. That’s what I hoped, and that it was not mold.

The only thing I did not like was the bed covers. They were so thin, like sleeping only with a sheet. No blanket what so ever. And the very thin bed cover had brown spots, like the very small amounts of stuffing in the bed cover had lumped together and burned in the dryer. That’s what I hoped, and that it was not mold.

The facility remains excellent for our needs. Love the shuttle service and the drivers. Front desk and bar excellent as always. Would like a minimum of automatic room cleaning, removing trash.

The facility remains excellent for our needs. Love the shuttle service and the drivers. Front desk and bar excellent as always. Would like a minimum of automatic room cleaning, removing trash.

Very clean. The staff was excellent!

Very clean. The staff was excellent!

D

D

People were very nice. Only thing missing was a hot tub.

People were very nice. Only thing missing was a hot tub.

This property charges $13/night for open, unsecured parking in front of the building. That was not disclosed in the booking and is completely uncalled for at a lower-end express type hotel.

This property charges $13/night for open, unsecured parking in front of the building. That was not disclosed in the booking and is completely uncalled for at a lower-end express type hotel.

Finally, I had called the front desk 3 times for the same issue. We searched for the control remote for television in our room 761. We moved furniture over and checked every edge of our room just to make sure the control wasn’t hidden somewhere. Which is absolutely unexceptional, it should have been placed at VIEW! We were told that there w

Finally, I had called the front desk 3 times for the same issue. We searched for the control remote for television in our room 761. We moved furniture over and checked every edge of our room just to make sure the control wasn’t hidden somewhere. Which is absolutely unexceptional, it should have been placed at VIEW! We were told that there w

The room was nice and staff was helpful and friendly. Breakfast was not good. There was instant oatmeal, tea, and coffee, but no hot water in the dispenser (had to ask for a cup), and no real creamer (just coffee mate). Eggs had a puddle of liquid in the dish. We're stopping at McDonald's when we checkout.

The room was nice and staff was helpful and friendly. Breakfast was not good. There was instant oatmeal, tea, and coffee, but no hot water in the dispenser (had to ask for a cup), and no real creamer (just coffee mate). Eggs had a puddle of liquid in the dish. We're stopping at McDonald's when we checkout.

Good

Good

Otherwise it’s an amazing hotel and location. Quick walk to Paycom Center

Otherwise it’s an amazing hotel and location. Quick walk to Paycom Center

The trash and towels were never taken care of by the cleaning staff during our stay. The towels and were supposed to be taken care of on the third day. We talked with the cleaning staff on the fourth day and asked for the towels and trash to be taken care of.

The trash and towels were never taken care of by the cleaning staff during our stay. The towels and were supposed to be taken care of on the third day. We talked with the cleaning staff on the fourth day and asked for the towels and trash to be taken care of.

The room wasn’t as clean as I was expecting. They could definitely use some more cleaning, as I found a fork and crumbs behind the bed.

The room wasn’t as clean as I was expecting. They could definitely use some more cleaning, as I found a fork and crumbs behind the bed.

Loved this hotel!

Loved this hotel!

Clean hotel and room. Looks like new hotel. We had flight on Jan 1st and had decided to leave after having breakfast. According to the Hotel, breakfast time was from 7am to 9 am. We went downstairs at 7:05 and there were no signs of breakfast, when I asked the lady said that oh it will not be ready on time because we are running late due to last night party. We left the hotel without having any breakfast.

Clean hotel and room. Looks like new hotel. We had flight on Jan 1st and had decided to leave after having breakfast. According to the Hotel, breakfast time was from 7am to 9 am. We went downstairs at 7:05 and there were no signs of breakfast, when I asked the lady said that oh it will not be ready on time because we are running late due to last night party. We left the hotel without having any breakfast.

Close to Love and the staff is awesome!!!!

Close to Love and the staff is awesome!!!!

Malissa was very helpful and deserves commendation! CONS: - Shuttle service seemed to forget to pick us up from the airport so we had to wait a half hour and call again to remind them (maybe the receptionist didn't tell them). - Some of the staff were passive aggressive, especially in regards to their key cards constantly deprogramming (7 times). They kept blaming my cell phone which I leave in the room and was never anywhere near the key in my pocket. It's strange that this facility is 2 separate hotels in the exact same building, with the same staff and facilities. I would consider staying there again, but maybe not for the standard pricing.

Malissa was very helpful and deserves commendation! CONS: - Shuttle service seemed to forget to pick us up from the airport so we had to wait a half hour and call again to remind them (maybe the receptionist didn't tell them). - Some of the staff were passive aggressive, especially in regards to their key cards constantly deprogramming (7 times). They kept blaming my cell phone which I leave in the room and was never anywhere near the key in my pocket. It's strange that this facility is 2 separate hotels in the exact same building, with the same staff and facilities. I would consider staying there again, but maybe not for the standard pricing.

Location of the property was convenient. The property itself was very poorly maintained. There were stains all over inside the room, on light switches to all the applinaces in the kitchen. Also, no mask wearing was implemented from the shuttle driver to the front desk staff to anyone else working at the Element/Aloft hotel even though there were signs saying so. The cleaning lady was sweeping the floor blowing dust while we were earing beeakfast within 8-10ft away. Overall, one of the worst experiences at Element hotel. Our last stay at Element was at Sedona and it was the best. Hope the hotel reads the feedback and improves.

Location of the property was convenient. The property itself was very poorly maintained. There were stains all over inside the room, on light switches to all the applinaces in the kitchen. Also, no mask wearing was implemented from the shuttle driver to the front desk staff to anyone else working at the Element/Aloft hotel even though there were signs saying so. The cleaning lady was sweeping the floor blowing dust while we were earing beeakfast within 8-10ft away. Overall, one of the worst experiences at Element hotel. Our last stay at Element was at Sedona and it was the best. Hope the hotel reads the feedback and improves.

Newsness

Newsness

VERY poor service at front desk. Room was dirty and smelled. Person at front desk couldn't care less, was short and discourtious. What an attitude! We chose Element because the previous 2 weeks we stayed at the Element in Richardson TX, and it was great. This couldn't have been more different

VERY poor service at front desk. Room was dirty and smelled. Person at front desk couldn't care less, was short and discourtious. What an attitude! We chose Element because the previous 2 weeks we stayed at the Element in Richardson TX, and it was great. This couldn't have been more different

Thumbs up

Thumbs up

staff was very accommodating

Not much to complain about. I had an excellent stay. This was my second time and I have already booked my next stay. Convenience to Love Filed and the UT Medical Center is highs on my last. The shuttle drivers get a special kudo for their high service.

Good service clean

Several discrepancies in the details of the room

I didn’t like that my keys stopped working everyday :( but other than that, everything else was great

The absolute worst bed and pillow I’ve ever had at a hotel! Rock hard mattress and flat, flat pillows. Every time the air conditioner came on, it blew right at the bed and it was extremely loud. Stayed at the hotel overnight before my flight out in the morning. Slept maybe 3 hours and finally just got up and went to the airport. I do not recommend this hotel at all. The only good thing about it was the employee who checked us in. She was very friendly.

The limited dining-it was ok but I prefer to sit at a table to eat. Then the incident with the kids smashing the cars. They just missed mine, I felt so bad for those people.