MainStay Suites Chicago Schaumburg

I always love staying at Mainstay suites. Its perfect location, everything you need. Laundry , gym, kitchen, large rooms, nice bathroom and shower Nothing.

Need overall update from floor to ceiling. Currently working on the 3rd floor. Staff is excellent

The room had ants. The smell was bad. The furniture was old.

Very good

I always stay here when I come to schaumburg. Once I found this hotel, I haven't gone anywhere else. It has what you need. Big spacious rooms, very nice bathrooms, a gym, laundry room, free WiFi, nice tv, across the road from the mall and restaurants. Good pricing. What else can you need. Nothing.

No

The location was great. The gentleman that checked us in was really nice. The room was absolutely disgusting and clearly not properly cleaned or maintained. The walls and light switches were visibly dirty, and the overall condition of the space felt neglected. The microwave was literally taped together, and several of the kitchen glasses were cracked, which is both unsafe and unacceptable. The couch was covered in noticeable stains to the point that we didn’t feel comfortable sitting on it. The carpet throughout the room was also heavily stained. The TV in the living room area repeatedly cut out, making it unusable. The bathroom was in equally poor condition; the toilet seat was falling apart, and there was visible mold on the ceiling, which is a serious health concern. Even basic fixtures were broken, like the closet handle being completely missing. To make matters worse, in the morning we discovered ants throughout the room, especially around the windows. Overall, the cleanliness and upkeep of this room were far below any reasonable standard. This was one of the worst hotel experiences we’ve had.

The Managers was very patient and good listeners The smell, the dirtiness from dogs

This brand used to be Hawthorne Suites by Wyndham. The remodeling they did with the granite counters, carpets, floors & decor back in 2014-15 is comforting to see hold up over time & this location has remodeling coming up under the MainStay Suites (Choice Hotels) banner. The stench of dogs is over the top. The maintenance of the building needs full-time attention. The bathtub and kitchenette drains would not allow water to drain out properly.

Room was clean and staff very helpful Valerie went above her duty my taxi didn't turn up and she went above her duty to get me to the airport i catch my flight thank you very much

The staff

Superb

Everything Nothing

This hotel was absolutely disgusting. I should be reimbursed some of my money spent on this hotel. I have pictures and videos of it to prove. The curtains were sliced in strands ripped apart, nothing was clean. Literally filthy. Disgusting. Says it is a 100% smoke free and pet free building. Everyone smokes cigarettes and pot. The rooms smell of smoke terribly. As someone staying for medical reasons at the hospital in the city, I could not breathe. I requested a new room and the guy at the desk was rude and did not apologize he immediately said "WELL YOURE NOT GONNA GET A REFUND!" there was dog feces in the hallways and stairwells. People coming and going at all hours that do not even belong there. The lobby full of partying smoking pot. The linens were dirty, the dishes dirty. I had to buy cleaning supplies and clean the room before we could even move our stuff in. I ended up going to doctor, my back was so bad from the terribly used and worn out mattress on the bed and sleeper sofa. It was all falling apart. Even the wall art had water damage stains across it. Housekeeping did not show up once in 3 weeks. I continued to buy my own cleaning supplies and linens. The toaster was full of old food. The cook top disgusting. The table carved into graffiti. The windows were so filthy you could not see outside. The TVs are extremely old and outdated, also small. The internet was out most of the time. The key cards have to be activated EVERYDAY. Always locked out. DISGUSTING!