DoubleTree by Hilton Chicago Schaumburg

Good staff nice laid back hotel

Location. Fine. All else just horrible. First, the pool. Which was a strong must have traveling with young kids. Closed and looks like its been transformed to a storage unit. Refurbishment is a nice excuse for unadvertised closure. Elevators. Only one worked the entire time-we were there on the 3 and 4 floor. Sharing the hotel with flight crews and other travelers forced us to haul our luggage up the stairs. After waiting 20 minutes. The air conditioning unit in our room was LOUD and didn’t regulate temperature at all. Our door didn’t lock properly…

Outdated but clean and quiet

What made the situation worse was the attitude of the front desk staff. Rather than apologizing or trying to help resolve an issue that was entirely on the hotel’s side, they were defensive and dismissive. We were simply asking for the room we had reserved and been told would be available. Customer service is severely lacking here. The property itself also feels outdated and has a noticeable unpleasant odor throughout. Overall, this was a frustrating experience from start to finish. I would not recommend staying here. This hotel needs better management and a much stronger focus on customer service.

Area and staff

Horrible. Will never stay at ANY of their properties. Mold in shower, no shower gel/soap, toilet seat looked like it was shot up with a shotgun, tv didn’t work, elevators took forever to go up 5 floors, beds are concrete, pillows might have had 6 feathers in it. They should close this property.

It’s not a 4 star hotel. Maybe a 3.5 but it’s just a basic hotel. When I book a 4 star I expect more

First and foremost, the hotel system was down during my check-in, leading to a lengthy wait. The staff seemed overwhelmed and unprepared to handle the situation, offering little assistance or communication about what was happening. I expected a level of professionalism and support, but that was lacking throughout my visit. Once I finally got to my room, I discovered that the TV didn’t work. I reached out to the front desk for help, but my concerns were met with indifference. It felt like my issues were being brushed aside rather than addressed. Additionally, I faced trouble with my key card, which frequently failed to unlock my room. This added to my frustration, as I had to repeatedly trek back to the front desk for assistance. To make matters worse, the pool wasn’t operational during my stay. I had specifically chosen this hotel for its amenities, so finding the pool closed was a disappointing surprise. Overall, the combination of a non-functional hotel system, unhelpful staff, and broken amenities made for a very poor experience. I left feeling frustrated and dissatisfied, and I certainly won’t be returning to [Hotel Name] in the future.

clean room

Parking was easy, Check-in was easy, staff was friendly. Room was clean. Overnight stay very comfortable.

Maintenance staff was helpful in fixing the multiple issues we had in our rooms prior to our check-in. Those issues were already noted by management but we're fixed for our stay. The women at the front desk was not only rude but not knowledgeable on the questions or information we asked pertaining to the hotel.

Check In nightmare, once finally checked in late the room was dirty. Had to argue for compensation. I wouldn’t recommend seems like a very unorganized system or staff.

Rooms were not ready even in the evening, We checked in at 10PM instead of 3PM.

Rooms were not ready even in the evening, We checked in at 10PM instead of 3PM.

Place was filthy. There was a blood stain on the pull out couch. Stains everywhere, bathroom didn’t even lock. Place is awful. When asked for compensation for the blood on the bed which is a biohazard I was offered free breakfast. Pathetic.

The room is not sound proof like it stated. Restroom is ok. Over is ok for a night stay.

Only one elevator worked so we had to wait many times

Great location Only one elevator worked so we had to wait many times

Breakfast was amazing. Waitress was the best, Very kind. The room itself still had hair in the bathroom. The bed sheet/ comforter smelled like a woman’s perfume so I don’t believe it was washed.

Room is clean. Bed and pillows are good. Shower leaked and many non working channels on the television

The television reception, for lack of a better term, needs to be attended to. Multiple channels with no sound and some with no sound and picture.

Exceptional

Location Rooms need to be updated. Our room had 2 ACs, 1 worked and the other didn't. Unable to change input on tv. Pillows were flatter than me.

Location Rooms need to be updated. Our room had 2 ACs, 1 worked and the other didn't. Unable to change input on tv. Pillows were flatter than me.

The hotel was good overall. However the bed wasn’t very comfortable, and the AC in my room made an extremely loud noise when it would come on and run for the duration of time ran to keep the room at set temperature. The noise would periodically wake me out of my sleep

The property is clean but old.

Had to wait a few mins because there was no front desk person to check me in, then we left early the next day due to bad wifi. My boyfriend had to work on his laptop in the room and we had to leave early in the morning due to bad wifi.

The wallpaper in the room was peeling off the wall. The pool was closed for the 3 days I was there.

The room was dirty from the past tenants, the bed was super uncomfortable making it hard for us to sleep. Additionally the covers had stains on them.

It was adequate.

Staff excellent. Overall stay was great. We will be back.

Check in and check out was easy and my room was clean.

Great no issues

.

Nearly half the the channels were out. I had to go to the bar to watch the NCAA tournament

The kitchen is closed on weekends but there was no mention of that when I booked. The bed was hard and looked like it has not been rotated as it was sunken in. The fan for the A/C did not work and there was no microwave in the room which I would expect for this area.

Staff friendly and nice hotel room

Staff friendly and nice hotel room

Cable television was terrible. Only one elevator worked. The beds are in poor condition. The pool was not open. There was no outdoor seating.

Clean

Clean

From start of check-in to asking for additional pillows and blankets, the staff was terrible and all the amenities that were listed to be available were unavailable such as the pool and staff did not have a valid explanation for any of the things not available

Good

This hotel is old and needs serious. Updating only one elevator works, and the call button to go down wouldn’t bring the elevator up. The heater in my room was making noises all night and I asked somebody to look at it and it didn’t get fixed.

No coffee either day……no clean towel service. Room was dark and very outdated. Pillows were horrible……so flat. Pricey breakfast for continental items.

What a joke. Checked in and the smoke detector was beeping. Asked front desk to check. Had to ask again 4 hours later. Room was full of cobwebs. Asked the front desk to have the maid focus on removing the cobwebs when they cleaned. Cobwebs were still there when we got back to our room. The second day our room was not cleaned. Had to ask the front desk multiple times for fresh towels.

No water pressure at all in the shower. Not enough blankets on the bed and room in poor condition.

Warm Cookies

Tv do not have full access for Closed Caption. I’m disappointed that can’t understand any shows and Winter Olympic.

Everything was horrible. The tv didn't work. The heat in the room was janky. The hot water in the shower didn't work.

It was very clean! I didn’t like during breakfast time the way the staff was waiting to remove the breakfast before we were finished New Years Day!

It was very clean! I didn’t like during breakfast time the way the staff was waiting to remove the breakfast before we were finished New Years Day!

Goy only Luke warm

Superb

Breakfast to high in pricing

Terrible experience would not recommend this hotel at all

Nice room and friendly staff I loved everything about the property

I loved everything about the property

Not recommended at all very dirty rooms I wish I never stayed there stink

No me limpiaron la habitación y pagué dos noches

The room was clean. Staff and bar was really nice.

Disappointing

Clean rooms, helpful staff & good breakfast

The room could use some help on cleanliness but it wasn’t bad and the staff was amazing always helpful and cheerful.

Nice

Overall the staff was okay, but with the nearby hotels that were close by, I’d recommend checking those out before staying here.

The room was clean but the air flow was terrible. Very stuffy and felt like the dust particles was in the room. Maybe the air filters should be change.

Until the next morning when the natural light hit the bed i could visibly see how the cover was so dirty.

Clean room, good staff at check in

Laura at the front desk was amazing!

It was clean

Everything was clean I just couldn’t get my tv station to change

We usually stay here often. It appeared this visit showed more wear and tear. The beds were more uncomfortable

Very good hotel

No free breakfast available. Room is in very poor condition. No clean maintenance.

The only complaint is the toilet was too low

Everything was good, fine overthere

Outdated hotel...needs a facelift! Otherwise, it was clean and friendly.

Everything was great except when I told the hotel agent at checkout that neither the TV or coffee pot worked, she immediately put it back on me and asked if I had called it in. It was around 8:30 pm when we discovered the TV issue and didn’t want anyone coming to our room at that time. We didn’t find out about the coffee machine until the next morning when we went to use it. I was mostly letting her know for future guests but it would have been nice if she’d apologized.

It’s surprising that a hotel like DoubleTree would have such poor-quality televisions and remote controls in their rooms. Honestly, it doesn’t reflect well on the brand’s reputation.I GOT A BETTETR IDEA MAYBE A NAME CHANGE TO "ONE BRANCH BY SHITON" IS A BETTER FIT. HOW DO YOU FEEL ABOUT THAT

The room was fine, it was clean and looked as advertised. It had a mildew like smell possibly coming from the air unit? The tv got like 5 clear channels and one of them had no sound. The tub had a very slow drain so by the end of my shower I was standing in all the water from my shower, and the towels smelled so gross I opted to let myself air dry.

Room was dated, bed comfortable. Breakfast was good.

Disappointed with cleanliness. The bathroom was dirty and didn't have soap. We went down to ask for the bathroom to be cleaned. I had to make several trips to the front desk and they finally came up and cleaned. The pool was closed. The TV had only 5 channels working. When I tried to use the iron I found it sticky and had hair stuck to it. However, the staff were nice and tried to be accommodating.

Our room wasn’t ready when we arrived. Only some of the tv channels work. The ventilation in the bathroom is terrible

The problem was not the hotel the problem was that they cancelled my reservation due to a card error but i never got notified the hotel was full I did not have anywhere to stay. It wa a horrible wxpweience. I get it was not the hotel but the service yet they failed me!!!!

Extremely good value with clean and well-designed rooms and nice and helpful staff.

Very quiet in the hotel, extremely clean room, and a very safe area. Close to shopping and excellent restaurants. Staff members are very sweet, warm and welcoming. We thoroughly enjoyed our stay here.

very quiet and safe area, very close to the mall. Lovely hotel

Great property, phenomenal experience

Clean

Great location. Just the bed and pillows were uncomfortable. They did not have replacements.

The pool was not operational, every time we asked for something they told us what they wouldn't do. I needed soap in the shower, I was told they won't make the bed. At check in we were told we had breakfast in the morning we were not on the list? Nothing awful but probably will not stay here again.

Nice comfy clean hotel

It was a great stay

My first stay i forgot my favorite shoes . I called the hotel they never followed up nor show any efforts . My second stay the room was leaking my clothes were covered in water .

Overall nice place. Front desk staff called and woke up our room at 1am asking us to look for headphones the previous guest left behind. Disrupted our sleep as we had to wake up at 4am for early flight.

Convenient to a remarkable number of fine or affordable dining options. Place to stay if you are just passing through Chicago on the interstate.

Great

I was awakened at 6 am in the morning by people yelling and screaming as if they were at a football game. And then again at 8 am. I complained to the front desk and was told I needed a room number so that they could give them a warnimg.Totally unacceptable.

The surrounding area is nice. The rooms need an upgrade and more cleaning. I wouldn’t stay here again. I arrived early and the front desk agent was not friendly.

Maybe wipe the bathroom shelves, they were disgusting as well as the drawers in the main area. Front desk staff was attentive and helpful when I had concerns. Toilet wouldn’t stop running, so I had to go in and fix the toilet, to stop from running and repeating all night. Other then that I had a great time oh yeah the bed was a little uncomfortable as well.

bathroom vanity was worn out you can see the stain peeling off... For Hilton I was disappointed. when we got there.. computers were down couldn't check in.. had to wait like 20 mins.. overall poor wouldn't stay at doubletree again...

The shower head was too low: I'm only 5'11" and I had to keep bending down awkwardly.

Long time Hilton Diamond member. Property is not up to Hilton standards.

Bed bugs. Enough said.

It was awesome experience recommend to anyone

The towels smell bad, not comfortable beds

The property has bed bugs. The customer service is 0 out of 10 would never recommend. I was itchy as soon as I laid in the bed. My sister has bed bug bites all over her. She has pictures and videos of the bed bugs. The front desk clerk had an attitude with us for no reason. The second clerk couldn’t help us with the bed bug situation. He couldn’t even provide us with trash bags to put our personal items in. We left in the middle of the night because that was very unacceptable and uncomfortable. It’s my son’s birthday my family and I tried to enjoy our weekend and we couldn’t. The pool was also under construction that we didn’t know about until we asked. I want all my money back and I want accommodations for our personal items we have to throw away due to the uncleanliness and bed bug infestation of the facilities. I really found this experience ultimately horrific! I will never be back!

The staff were super friendly and very kind. I loved the location of the hotel.

Quick stay in between traveling. The bed and bedding comfortable. Room is spacious. Staff friendly.

Great place

Clean and quiet environment

Great stay. Pretty busy but good.

Great service and nice rooms

The staff and the hotel did a fantastic job.

Never got room cleaned even though at check in front desk asked us if we wanted it and we said yes.

Needed pool and gym and cooking for myself

What I liked most about the property was its clean, spacious rooms and the convenient location near shopping and attractions like Woodfield Mall. The free shuttle service and the friendly staff also made my stay more enjoyable. The indoor pool and 24-hour fitness center were great amenities that added to the overall comfort.

Very poor service.I stayed five nights,locker was not working and was not repaired even after requesting.Dama

Very poor condition

My experience at the hotel was terrible. The AC unit had some issues and woke me up at night. We had some issues with the TV and later found out that it didn't have cable. The only good thing was that the maintenance man Manny, who was sent to assist me was great. He wasn't able to resolve the problem but he was professional and did all he could to resolve the issue.

Everything else is excellent

After booking i reach the hotel at night they said we dont have available rooms and the staff was very rude

Super easy check-in, very clean room, and friendly staff.

The place was clean, but management is cutting back on some things. If you wanted to watch t.v from local stations it wasn't available. I think that is important if you are planning on going out and planning your day, and you want to see the local weather. You can see other issues that could be taken care of, but it might not be in the budget.

Friendly

Excellent Service

The bathtub is clogged. There are moulds on the wall near my bed. Overall, the hotel is outdated.

REST WAS OK .

Walking distance Close to woodfield mall, free parking, room are clean. Staff are helpful.

Shower didn’t drain properly.

Good location near large mall with restaurants walkable

What I didn't like was that we ask for another fitted sheet for the sofa bed. They said they didn't have any extra. The soap gel bottle in the shower was empty and not enough towels for a junior suite.

There was no running hot water and the pool was not working. When we tried to call front desk. No one answered the phone. At the point of check in we should have been notified of the water and pool conditions.

The pool wasn’t open and there was no cable. No ice machine on every floor either. Good area and was pet friendly though. Fix your amenities. Cookie was good as always.

The bathroom we had wasn’t convenient. There was no place to put any toiletries. The lotion was empty.

The hotel was selling rooms even though plumbing repairs were going on, so it was extremely noisy at night. On top of that, the water quality from the sink was terrible.

It was okay for one night to get some sleep after our long travel back to Chicago from Africa before driving 2.5 hours back home. Could use updating. Took a while for someone to arrive at front desk, could've been more friendly.

The pool was closed for renovations, had I know we would have booked elsewhere. The smoke alarm battery died @1:50am. The breakfast buffet was “not included in the bill rate” for anyone that I heard ask about it, myself included. There was only one working elevator.

Noice

*The pool was not in service, and we received no indication as such until we arrived. *Only one elevator was working. *Staff were not rude, but were not especially friendly either.

Great location. Very nice place!

Our room was never cleaned and we had to ask for towels service. This hotel chain used to be great but since covig the service has gone down hill.

Shower was scalding hot, weird

Very nice

Clean and friendly staff

The stay was good and the front desk personnel excellent. The bartender (short muscular gentleman) could have been more cordial to the guests. He used his own fire stick for the basketball NBA game as the power was down for the internet but when the game ended instead of leaving it on for the few guests that were at the bar, he turned it off even when expressed their disapproval as they were still ordering drinks.

Pool was being renovated during summer months No microwave Paper-thin walls Only one working elevator Non

For the most part it was fantastic but who on earth thought that a sink with absolutely no “counter” space was a good idea. With the soap tray there was barely any room to put my toothpaste tube down except for maybe the toilet!?!. There was no storage space for anything, not even under the sink. There was space under the sink - the floor and I don’t want to put my makeup bag on the floor. But then again there was the toilet seat…..

Good stay, clean room and good location. Just need a microwave

Nice service

So worn out and tired, not horrible dirty but not clean, Staff was good and I appreciated that, location was good but the hotel amenities were terrible, everything was very sub par. I felt sorry for the staff, they kept apologizing, offeredmite points and did their best to accommodate a bad situation.

The check in was quick and friendly as for the room it was clean and quiet wasn't able to hear others in adjacent rooms, although the bed was too firm for me wasn't able to sleep well due to the firmest of the bed other than that my stay was okay.

Check-in was quick, staff pleasant and the hotel rooms quiet.

I booked a room for 5 people but there was no single sofa for me.Too bad.

The only thing missing is a night light.

Very outdated. Ceiling had repair patches. No usb charging outlets

He location was great. Close to freeways, shopping and dining. Free coffee and tea The hotel, itself, could use some work. 2nd elevator broken the entire 4 nts.; room could use updating; bathroom had one small pedestal sink with no place to put toiletries; stopper broken in sink; no entry lighting in room until you get all the way in room by the bed area; room had unpleasant smell; had to ask several times to get the special cookies (always out); no dining unless you purchase the breakfast.

The room was clean and the staff was above and beyond

Clean, comfortable room and wonderfully friendly staff. Coffee was decent :-)

An average hotel with zero customer service

dirty, old and outdated.

I like is clean and quiet. I do not like is price higher next week and I stay in different hotel

Clean

Horrible tv ,cable service. Supposedly, i was told that the cable company was working on an issue in the area .. but the 3 tv's in the lobby,front waitig room had cable. And 3 different channels.. unbelievable, since i could only 4 or 5 channels in my room. Then i change room, had cable ,but tv remote channel didnt work. So i to enter the channels i wanted. ANOTHER UNBELIEVABLE, RIGHT ... I let that go ,figure i already was put thru HELL.. VERY TRUE ........... UNREAL TV PROBLEMS

This place in the middle of nowhere there is hard to find place to eat in the evening. There’s no bar there’s no service. There’s no food to offer everything I have to find if I don’t have a car I have to get an Uber, which cost a lot of money. It’s not convenient

Pool was closed

The bathroom sink was clogged, the TV cable and phone were disconnected, we had to order the shampoo like three times, the bed linens were messed up, my girlfriend developed a rash after the stay.

Informed front desk on Sunday about wet carpet was told maintenance will look at it and let us know if we needed a new room. Wake up in same room Monday and carpet felt like I was standing in a puddle. Went back to front desk and again was told maintenance will check. Just seemed like a lack of urgency for what could be a serious issue. Could be a leak or anything especially with it being hear the wall closest to bathroom and shower.

Always clean and a very comfortable bed

Nice quiet at reasonable price. Not complimentary breakfast but with price savings you can buy their buffet or zeroed someplace of your choice.

I had booked a King room, upon arrival was told that were overbooked and gave me a handicapped room, there was a stand alone sink, no where to put my make up, curling iron. I shouldn't have had to pay for the King Room which I booked, because the hotel couldnt accommodate my reservation.

Very nice and near the convention center

Definitely not up to Hilton standards..

Fast check in and very nice. Close to shopping.

Everything went so smoothly. Enjoying my nice ride, thanks for the help!!

I was running out of soap and Sampoo. :)

The location was average nothing to spectacular the corner room was not as big as I thought it would be and there was a connecting door that I was able to hear a child crying very clearly therefore was not impressed with the corner room.

Great

Good hotel but can hear people in next room!!

Although there was no coffee maker or microwave in the room, we had access to a microwave, and hot water for coffee or tea (or oatmeal we brought) in the lobby. We were provided a big mini fridge in the room with ample freezer space to refreeze our soft side cooler ice pack. This was a more important feature for us We are road tripping across the US on Spring Break, only stayed one night and had packed food for meals on the road. While there is no complimentary breakfast, for $15/person you could purchase a nice hot breakfast if needed. If you are looking for an affordable and nice place to stay, I highly recommend Double Tree Schaumburg. We paid $100 after taxes. A great room at a great price!

My family was originally traveling to Chicago for a day trip, but decided to get a hotel so the kids could go swimming. The website did not say anything about the pool being closed for remodeling. Not only was the staff unapologetic, they did not offer any alternatives. Sometimes, sister hotels will allow swimming at their hotel while another one is getting remodeled. No accommodations were made to us. The clerk also failed to brief us on the internet password, breakfast hours (and fee), or any other amenities. The TV did not work and there was no hair dryer in our room. This was a less than pleasant experience. The kids were bored out of their minds and I couldn't finish getting ready in the morning until they delivered a hair dryer to our room.

Not recommended for family!

The staff were all very kind, courteous and caring. The pool had been closed, the staff opened it for the weekend, which was great, however the aweful smell in the pool room .. well, it was aweful! The water was chilly but clean. The breakfast was very good. There was no lunch or dinner at the hotel restaurant.

will never book again.

Arrived at check in. Our reserved double bed room for 5 was not available. Front desk person gave me the option to purchase a second room (at total cost of double the original reserved price). To accomidate my wife and children. NOT AT ALL HAPPY WITH MY EXERIENCE.