Dukes’ Palace Residence – by Dukes’ Hotel Collection

Exceptional

Good location-central but quiet, nice size room with comfortable bed Updated maintenance needed. Shower issues- first water only ran extremely hot, reported it and it was 'fixed' but then only ran cold. Had to report a second time then was eventually sorted. Design of shower means floor gets wet and slippy after use. Flush panel for toilet also fell off at one point. Not expected for price paid.

Location .Parking. Comfy room with all the amenities. No elevator from the underground parking to the lobby.

We were upgraded to a premium room and the staff were very friendly and helpful. The room was a good size and very comfortable. The breakfast buffet was excellent. Perfect location in Bruges a short walk from everything. Would stay here again. Our room key kept deactivating but luckily we had 2 keys.

Great hotel. Friendly staff.

Location was good, main hotel grounds were lovely too Friendly service when ordering at the bar and checking in. ⚠️ Mosquito Concern We stayed for one night at the conclusion of our tour of Belgium. Unfortunately, our experience fell considerably short of expectations. The room was notably dark and lacked the level of comfort, character and amenities one would reasonably anticipate for the price paid. A notice on the window advised guests not to open it due to the presence of mosquitoes. Regrettably, the room already appeared to be infested. We were bitten repeatedly during the night and both suffered significant reactions by morning. Upon closer inspection, we also noticed numerous dark marks on the wallpaper which appeared to be squashed mosquitoes, suggesting this may be an ongoing issue. We raised our concerns with reception at check out. While staff stated that they would investigate the matter, there was little indication of genuine concern and, unfortunately, any remedial action came too late to assist us. In addition, the hairdryer was of an exceptionally poor standard. The power button had to be held down continuously during use, making it impractical and frustrating to dry one's hair properly. Overall, the accommodation did not represent good value for money, and regrettably we would not consider returning.

Beautiful accomodation very comfortable and quiet but close to all sights. Nothing.

we had a room in the residence that was fantastic, thank you the only thing that we think could be a little better were the breakfasts, the food choice was a little limited and the coffee was not great.

Beautiful hotel which is well maintained. Centally located to main square. Separate toilet for bathroom not ideal. As room in roof there was limitation on space. No kettle in room only coffee machine.

Very comfortable and clean, pleasant staff, ideal location 38 euros to park

Superb

Great location and lovely room The safe in the room was not fixed down, so unusable and there was no milk in the room for coffee.

Not the same as my last stat, however that was 20+ years ago and times have changed Unmanned and poorly disconnected from the main building

The location was wonderful, the premises were clean. There were many potential health and safety hazards. The Duke’s Residence building hallways were decorated with intensely clashing patterned wallpapers and carpets in narrow, almost caricaturistically twisty corridors, with ceiling protrusions around seemingly every corner. The corridors also had steps sprinkled throughout, often appearing unexpectedly. Finding your way to the room felt like navigating a fever dream. If I found it overwhelming, I cannot imagine how elderly guests might experience it. Additionally, none of the stairs had safety strips, and the busy patterns made it difficult to distinguish individual steps. Combined with the narrow hallways and unexpected level changes, this created an environment that felt unnecessarily difficult to navigate. Again, I cannot fathom how challenging this must be for elderly guests or for anyone with neurological conditions or visual impairments. The room itself was adequate, but the shower did not drain properly, and the shower floor remained wet even the following morning after use. This resulted in an unpleasant smell in the bathroom. Having such a basic necessity malfunction at a hotel that positions itself at this level is difficult to understand. Additionally, there were no mirrors in the bedroom, the only one available is a bathroom mirror above the sink. This becomes inconvenient when your partner is using the bathroom, as there is no alternative place to get ready. One would expect a full length mirror in the bedroom but this is not available, meaning you could not even properly check your outfit before heading out. These are such fundamental hotel amenities that even far more modest establishments typically provide without issue. It was therefore quite surprising to encounter these shortcomings at a hotel that positions itself much higher than your classic middle class chains.

Beautiful room and bathroom. Great location. Nothing

Exceptional room, clean and comfortable. Breakfast was great. Nothing

Very good

The friendliness of the staff, size of the room, location and garden.

Exceptional

Very good