Staybridge Suites Austin South Interstate Hwy 35 by IHG

Our room.was very clean and spacious!

It was ok, the lady at the front desk couldn’t answer any of my questions. She told me she doesn’t live in Austin. Didn’t tell me about the $7 parking. I found out the next day when I checked out. I am disable and parked in handicap space but didn’t know about the charge till next morning.

Rooms were showing wear and tear. Bad water pressure in the shower

The place was great. Room was nice and breakfast was great. Very nice people.

Hotel staff was nice and understanding but don’t make this mistake. Seems like a party hotel.

Not a bad hotel and not a bad stay. I had a suit but I do wish the doors from each rooms can be completely closed. Got to have my privacy. Room was kept cool but would like to see an upgraded ventilation or ac. I paid a great price and I was ok 👍.

The room is, the staffs are not frienly

Good breakfast and two days of evening socials.

Exceptional

Clean rooms , breakfast and staff

Water pressure was just about non existent and the water didn’t get very hot.

Staff was great but there was one that went above and beyond and he made our stay from the moment we got there to the day we checked out so amazing he always had a big warm smile so welcoming and helpful

Staff was great but there was one that went above and beyond and he made our stay from the moment we got there to the day we checked out so amazing he always had a big warm smile so welcoming and helpful

Superb

How the rooms were set up. The bedrooms so comfortable. The breakfast was top. Everything was perfect. My room the tv wasn’t working the way I wanted it. I couldn’t connect my phone to the tv on my 2 stays. That was a bit disappointing.

How the rooms were set up. The bedrooms so comfortable. The breakfast was top. Everything was perfect. My room the tv wasn’t working the way I wanted it. I couldn’t connect my phone to the tv on my 2 stays. That was a bit disappointing.

I would love to give a better review, but the office was not helpful, nor have they been responsive since. I booked a 2 night stay and tried to change it via the instructions from the hotel, but never received a response. When I showed up for my 2 night stay (as per my confirmation) the hotel had changed it to the one night stay without informing me or Expedia. I had to find another hotel, since they were fully booked for the night. For my trouble, Expedia was willing to pay for the night at another hotel, and then I was supposed to repack everything and move to the Staybridge. I informed Expedia that I would not have time (nor the inclination) to change hotels after one night. They advised me to stay at the new hotel and they would work to get me a refund if Staybridge charged me for the room that I was supposed to stay in. Of course, they charged me (it was pay at the hotel, not in advance.) I called Expedia and they have been working to get my refund, but have been unable to reach anyone with the power to do so. I tried calling as well and was told that I’d have to call back. I was also told by the staff that I “shouldn’t use these 3rd party booking sites because ‘things like this happen.” I think I’ll just stop staying at Staybridge Suites instead.

Best breakfast ever Very courteous & helpful staff Well stocked kitchen with all necessary essentials Staybridges my one & only new place to stay whenever I travel.

Quiet, Comfortable. I feel safe here. Everything is good.

Everything is good.

Very clean Breakfast was horrendous,…orange juice was out, coffee tasted horrible as well, we ask the lady about this and only replied with that’s all we have.

Very clean Breakfast was horrendous,…orange juice was out, coffee tasted horrible as well, we ask the lady about this and only replied with that’s all we have.

breakfast was exceptional staff were all friendly!

breakfast was exceptional staff were all friendly!

Bad

Breakfast was great.

We arrived late and staff was helpful and welcoming.

We had a wonderful stay! Devine at the front desk was so friendly and helpful. He went above and beyond to make sure we had everything we needed. We will most certainly be staying here again!!

NA

The 2 bedroom suite was just what we needed. We were very pleased. Check out time at 12 noon was great! NA

When I arrive to our room it was stuffy and warm. No staff at the front desk when I arrived. Food was good.

- -

Pleasant

This was a terrible experience an glass door fell on my daughter the first day of my stay and they did nothing they didn’t even clean up the glass until the next day afternoon they mad us stay in the room with no accommodation for the incident they are even trying not to give me a refund

Good

Check in was 1.5 hrs behind we waited the whole time, kept saying x amount of minutes or else we would have just came back, but they conped parking. Clean and good location

The room was clean and the staff was nice

Breakfast ok. Requested gluten free and staff provided muffins. Asked to check in early and to leave after 12 pm checkout. Both refused. Stayed her one year ago with family for several days and staff were very attentive and couldn’t do enough. Not so much this year. I do, however, love the large roomy suites.

The check in is supposed to be at 3 and they gave me the room till around 5 they stated that they were short staffed and it was taking the cleaning lady more than usual my girls had a concert to go to and they had to get ready in the restroom in the lobby very unacceptable

It was in a good location breakfast was great very spacious room The check in is supposed to be at 3 and they gave me the room till around 5 they stated that they were short staffed and it was taking the cleaning lady more than usual my girls had a concert to go to and they had to get ready in the restroom in the lobby very unacceptable

Very nice hotel. Highly recommended. Worth the trip

The breakfast was outstanding, and evening social was nice.

👍

I did not like the fact that the check in is at 3pm and they were short staffed and they gave me my room till almost 5pm my girls had to change and do their make up in the restroom lobby so they could go to a concert ☹️?

The place was good and clean the room was spacious I did not like the fact that the check in is at 3pm and they were short staffed and they gave me my room till almost 5pm my girls had to change and do their make up in the restroom lobby so they could go to a concert ☹️

In guest room (wobbly), walls in guest room was patched poorly, etc… I would stay again for a quick budget overnight stay. If I’m in town for a few days, I would spend an extra $100 per night for a better maintained building.

Easy access to stores and restaurants. Nothing needed. Everything met my needs.

Easy access to stores and restaurants. Nothing needed. Everything met my needs.

Didn’t have pets

Everything was great... we will definitely stay here again.

Room was clean. Hallway was raggedy, and smelled like old cooked cabbage. The door keys didn’t work. There was no wine to buy.

Room was clean. Hallway was raggedy, and smelled like old cooked cabbage. The door keys didn’t work. There was no wine to buy.

Room was clean and nice. Not enough towels though. The pool could use a little more cleaning. The elevator could use some love.

Goood

Very pet friendly! Nice big rooms with full kitchens ~ will definitely stay there again!

Good

The elevator needed to be cleaned as well. There was dirt all over the floor. I’ll likely not stay here again

Superb

This is our 2nd stay at this hotel. The room was very spacious and clean. They had 2 elevators. Only 1 was working. The working elevator had a TERRIBLE chemical smell. We had to hold our breaths every time we were in it. I checked in around 930 pm. I waited about 10 mins before someone came to the desk. They did have a sign saying they would be back, that they were helping a guest. A lady on the phone finally came from outside and checked me in. The breakfast was not good at all. TheOverall our stay was good. If they would fix the elevator smell, we would definitely stay there again.

The staff were friendly and helpful whenever I had a question, and check-in and check-out were smooth and easy. The amenities and services were all reliable and worked just as they should, which made the whole experience stress-free. Sometimes the best thing about a hotel stay is when everything simply works the way it’s supposed to, and that was definitely the case here. It was a comfortable, dependable place to stay, and I would gladly book here again on a future trip.

Thr room was clean but the bathroom floor was sticky and the tiles were loose. Thr bed was at least very comfortable. The hotel is in the same parking lot as Buffalo Wild Wings and parking in the front is limited. The parking lot on the side had very poor lighting and as a woman traveling by myself I did not feel comfortable parking there

It was an o.k. place to stay. Cons: there was a smell of burnt plastic in the elevator. There was no room cleaning on the weekend. We had to exchange our towels at the front desk.

I booked this hotel near the airport because I need to get to there to rent a car, on check in I was told the shuttle didn't run on the weekend! I had to pay for a Lyft. I also wanted a pool and though I did get to swim once it was very cold and dirty. My room was fine and the staff tried to be helpful.

I booked this hotel near the airport because I need to get to there to rent a car, on check in I was told the shuttle didn't run on the weekend! I had to pay for a Lyft. I also wanted a pool and though I did get to swim once it was very cold and dirty. My room was fine and the staff tried to be helpful.

Could use a bench or few chairs out front while waiting on ride shares

Could use a bench or few chairs out front while waiting on ride shares

Airport shuttle only operates from Mon-Fri 8:00-3:30 which wasn’t specified on Orbitz when they listed shuttle available

Beautiful hotel

Beautiful hotel

Friendly staff great room good breakfast nice decor Pay to park

Friendly staff great room good breakfast nice decor Pay to park

I booked this suite for my family and I while in town for a medical procedure. Lisa the manager was very rude and spoke to me as if I was beneath her.

I booked this suite for my family and I while in town for a medical procedure. Lisa the manager was very rude and spoke to me as if I was beneath her.

It seemed ok, my daughter had gotten there first to check in, until I arrived. We were on the second floor and the elevator was out. When asked, the clerk said they had a call in to get it fixed ASAP. The next day, I had surgery and returned to the hotel after 4pm; elevator not repaired. I did ask that they give me two first floor rooms (I had book a two bedroom suite)as close to each other; they did. That was okay, but my family had to tote all of our gear up and down two flights of stairs. On Friday morning, when we went down to have a much awaited for breakfast, there were no eggs or bacon. The clerk said the truck didn’t show up. I used to work in the hospitality industry. I know there’s a petty cash fund. An employee could have gone to a reputable grocery and purchased eggs and bacon. I am hoping this helps with your training.

It seemed ok, my daughter had gotten there first to check in, until I arrived. We were on the second floor and the elevator was out. When asked, the clerk said they had a call in to get it fixed ASAP. The next day, I had surgery and returned to the hotel after 4pm; elevator not repaired. I did ask that they give me two first floor rooms (I had book a two bedroom suite)as close to each other; they did. That was okay, but my family had to tote all of our gear up and down two flights of stairs. On Friday morning, when we went down to have a much awaited for breakfast, there were no eggs or bacon. The clerk said the truck didn’t show up. I used to work in the hospitality industry. I know there’s a petty cash fund. An employee could have gone to a reputable grocery and purchased eggs and bacon. I am hoping this helps with your training.

Outstanding service, AMAZING breakfast!! And clean spacious rooms with all the amenties of a 4-5star hotel 😏 Book it.

Outstanding service, AMAZING breakfast!! And clean spacious rooms with all the amenties of a 4-5star hotel 😏 Book it.

Disappointed by the lack of professionalism. The staff lets their emotions dictate their decision-making, which makes interactions feel unpredictable and stressful. Business decisions should be based on policy and logic, but here, they seem based on the mood of the employee at the time

Disappointed by the lack of professionalism. The staff lets their emotions dictate their decision-making, which makes interactions feel unpredictable and stressful. Business decisions should be based on policy and logic, but here, they seem based on the mood of the employee at the time

The location and it was quiet The door of one of the dorms was broken, so it wouldn’t close at all. Also the bathroom door of this broken-door dorm was really noisy, so I didn’t sleep well.

The location and it was quiet The door of one of the dorms was broken, so it wouldn’t close at all. Also the bathroom door of this broken-door dorm was really noisy, so I didn’t sleep well.

They charge for parking lot

They charge for parking lot

Everything was great!

Everything was great!

We had a great assist checking in by a very polite hostess. Our room wasn't quite ready so she found us an upgrade and put us there. The additional space was great; not necessary but still appreciated and the suite was immaculate. Nice people and a nice room. Was a good evening :)

We had a great assist checking in by a very polite hostess. Our room wasn't quite ready so she found us an upgrade and put us there. The additional space was great; not necessary but still appreciated and the suite was immaculate. Nice people and a nice room. Was a good evening :)

Bathroom was not clean. Tv wasnt really working the best. Remotes sucked. It was freezing in the rooms and we couldnt control the thermostat. They didnt automatically clean the rooms unless you called.

I got an upgrade from a very friendly receptionist and all through the staff were courteous and helpful Room cleaning was poor. My room was cleaned occasionally. Had to call for fresh towels sometimes. Beddings weren’t changed sometimes 2-3 days. Same with trash!

Size of the suite was good. Breakfast better than other hotels.

Size of the suite was good. Breakfast better than other hotels.

The rooms were okay but the customer service from the front desk was terrible. The check in lady was very rude and terse.. there was no hello how are you today, no thank you, no your welcomes just blank states and straight to the pint answers. Checking out today was even worse. A gentlemen at the front desk said hello with a mail and the same women from check in just said you can drop keys there in box. I said is that it? As i usually give the keys to the person at the desk and get asked questions like how the day was.. all this lady said was yup.. and i walked away and she said no thank you, no you're welcome, didn't ask about the stay. The customer service is terrible. Have someone at the front desk that is excited to be at work and can at least make the customers feel welcome and noticed. Especially working at the front desk you are the fave of the hotel. Horrible experience

The rooms were okay but the customer service from the front desk was terrible. The check in lady was very rude and terse.. there was no hello how are you today, no thank you, no your welcomes just blank states and straight to the pint answers. Checking out today was even worse. A gentlemen at the front desk said hello with a mail and the same women from check in just said you can drop keys there in box. I said is that it? As i usually give the keys to the person at the desk and get asked questions like how the day was.. all this lady said was yup.. and i walked away and she said no thank you, no you're welcome, didn't ask about the stay. The customer service is terrible. Have someone at the front desk that is excited to be at work and can at least make the customers feel welcome and noticed. Especially working at the front desk you are the fave of the hotel. Horrible experience

Location. Cleanliness. Happy hour. Breakfast Can’t think of a thing I didn’t like

spacious and comfortable Outdated facilities

it was great

Not great hot food. Eggs didn’t taste like eggs! Unsanitary big pan of yogurt as kids were helping themselves.

Breakfast was great! The pet fee of $75 was excessive, the highest I’ve ever paid. If we had known prior to arrival, we would’ve made different arrangements. Room was clean, staff were helpful, location was well lit and quiet.

Breakfast was great! The pet fee of $75 was excessive, the highest I’ve ever paid. If we had known prior to arrival, we would’ve made different arrangements. Room was clean, staff were helpful, location was well lit and quiet.

Staff was very nice and room was clean. The Social at the evening was fun me and my wife enjoyed it.

Staff was very nice and room was clean. The Social at the evening was fun me and my wife enjoyed it.

Oh my God, the ladies at the front desk were really phenomenal. They were accommodating really really nice. They answered my calls. They were so friendly and the gentleman. I believe he’s the maintenance guy/shuttle driver, sweet as pie very pleasant. I’m just great the breakfast that they offer is so so good I think honestly those are the best biscuits I’ve had in my life so I traveled from Pennsylvania to Austin Taxes. I’ve never been to Texas before but I had a great time. Thank you. Highly recommend this Place.

Oh my God, the ladies at the front desk were really phenomenal. They were accommodating really really nice. They answered my calls. They were so friendly and the gentleman. I believe he’s the maintenance guy/shuttle driver, sweet as pie very pleasant. I’m just great the breakfast that they offer is so so good I think honestly those are the best biscuits I’ve had in my life so I traveled from Pennsylvania to Austin Taxes. I’ve never been to Texas before but I had a great time. Thank you. Highly recommend this Place.

The front desk and housekeeping staff were friendly and efficient. The room was clean. I have stayed in this location about once a year for several years. I have reduced my rating to 4 stars because the hotel is becoming a little run down. Tattered furniture and well-worn paint. I hope the building will be getting a well-deserved refresh soon.

The front desk and housekeeping staff were friendly and efficient. The room was clean. I have stayed in this location about once a year for several years. I have reduced my rating to 4 stars because the hotel is becoming a little run down. Tattered furniture and well-worn paint. I hope the building will be getting a well-deserved refresh soon.

Restroom in hotel room was dirty! Carpet had balls of hair. I have been staying at this hotel for years and this was the WORSE I HAVE SEEN IT IN!!! this hotel cleaning staff needs to REALLY IMPROVE!!!

Restroom in hotel room was dirty! Carpet had balls of hair. I have been staying at this hotel for years and this was the WORSE I HAVE SEEN IT IN!!! this hotel cleaning staff needs to REALLY IMPROVE!!!

People on the floor above us very loud.

People on the floor above us very loud.

Friendly staff

Friendly staff

Great beds! Love this place, we stay here every time we come to Austin.

Great beds! Love this place, we stay here every time we come to Austin.

Staff was welcoming

Staff was welcoming

Amazing staff, great location, clean, quiet, great breakfast! A bit pricy with pet fee

Clean and comfortable

Clean and comfortable

Excellent stay. Devine was professional al and fantastic

Excellent stay. Devine was professional al and fantastic

Room was very comfortable, breakfas was great and fresh. The staff was great. My family took the shuttle twice and the driver, Raymond, was just awesome and extremely friendly. Loved this stay.

Room was very comfortable, breakfas was great and fresh. The staff was great. My family took the shuttle twice and the driver, Raymond, was just awesome and extremely friendly. Loved this stay.

Nice hotel. Friendly staff and the shuttle to and from the airport and local areas are a plus.

Nice hotel. Friendly staff and the shuttle to and from the airport and local areas are a plus.

I had a wonderful stay here. The staff was friendly and helpful. The room was clean. It felt safe. The breakfast had a good variety of choices daily. Lots of space to get all my walking in. Several restaurants within walking distance and movie theatre. It is a haul from downtown and the Lift, Uber etc. directions to their drivers always bypassed the hotel so when I called for a car I had to make sure to stand outside by the Staybridge sign. I used their airport shuttle which was very convenient.

I had a wonderful stay here. The staff was friendly and helpful. The room was clean. It felt safe. The breakfast had a good variety of choices daily. Lots of space to get all my walking in. Several restaurants within walking distance and movie theatre. It is a haul from downtown and the Lift, Uber etc. directions to their drivers always bypassed the hotel so when I called for a car I had to make sure to stand outside by the Staybridge sign. I used their airport shuttle which was very convenient.

We got a suite and were greeted by cockroaches upon arriving back to the hotel one night. It was very inconvenient to change rooms at 2 am. Our group ended up being split into different rooms and after showering a HUGE spider surprised my friend that she had to dry herself with a washcloth and ended up leaving to a different hotel that evening. Because we booked through a hotels.com the hotel refused to give us any kind of refund. The staff was nice and understanding but there is just no excuse specially when we paid a little under $1000 for our stay! Will not stay here again!

We got a suite and were greeted by cockroaches upon arriving back to the hotel one night. It was very inconvenient to change rooms at 2 am. Our group ended up being split into different rooms and after showering a HUGE spider surprised my friend that she had to dry herself with a washcloth and ended up leaving to a different hotel that evening. Because we booked through a hotels.com the hotel refused to give us any kind of refund. The staff was nice and understanding but there is just no excuse specially when we paid a little under $1000 for our stay! Will not stay here again!

Very bad smell in the rooms and in the elevator, ac running none stop and super noisy. Ants everywhere in the kitchen

Very bad smell in the rooms and in the elevator, ac running none stop and super noisy. Ants everywhere in the kitchen

Clean room, good breakfast

Clean room, good breakfast

Great room. Everything was great except the elevator which stank of something and the stairwells were hot and stuffy. No pleasant way of getting to the 4th floor, and we came in and out several times.

Great room. Everything was great except the elevator which stank of something and the stairwells were hot and stuffy. No pleasant way of getting to the 4th floor, and we came in and out several times.

When we got there went to room it was late went to take shower the glass door would come open when in the shower tried to push down and glass fell off thing and was smashing my hand was trying to hold to up so it didn’t fall and break on me husband came in bathroom and got door from falling in me hurt my hand

When we got there went to room it was late went to take shower the glass door would come open when in the shower tried to push down and glass fell off thing and was smashing my hand was trying to hold to up so it didn’t fall and break on me husband came in bathroom and got door from falling in me hurt my hand

Smoke alarm went off every night during our stat

Smoke alarm went off every night during our stat

The staff was very kind and helpful. Everything was clean, the breakfast was great, the price was excellent, and the shuttle to the airport was really the icing on the cake!

The staff was very kind and helpful. Everything was clean, the breakfast was great, the price was excellent, and the shuttle to the airport was really the icing on the cake!

Location and price

Location and price

We heard a lot of noise, at first we thought it was when we flushed the toilet, then we heard a lot of noise again and again and we didn't know if it was because of the water or the refrigerator.

We heard a lot of noise, at first we thought it was when we flushed the toilet, then we heard a lot of noise again and again and we didn't know if it was because of the water or the refrigerator.

The air condition did not work properly. We complained every night we were there three nights they ended up giving us box fans.

The air condition did not work properly. We complained every night we were there three nights they ended up giving us box fans.

Dirty carpets, bad-smelling room

Dirty carpets, bad-smelling room

Will be my first choice on our next stay in Austin

Will be my first choice on our next stay in Austin

Our stay was amazing and we were able to get quality rest!

Our stay was amazing and we were able to get quality rest!

The receptionist recommended an amazing food spot!!! She was warm and welcoming absolutely will.stay again

The receptionist recommended an amazing food spot!!! She was warm and welcoming absolutely will.stay again

It was nice and clean and big in the middle of Austin. I was only there for the night but it makes me want to book there again when I have more time.

It was nice and clean and big in the middle of Austin. I was only there for the night but it makes me want to book there again when I have more time.

Enjoyed the size of the room for a reasonable price. Staff was always very helpful when we needed something.

Enjoyed the size of the room for a reasonable price. Staff was always very helpful when we needed something.

The front desk lady was so rude and disrespectful we ended up not staying there

The front desk lady was so rude and disrespectful we ended up not staying there

Most of the staff were fine. Seems short staffed. One very rude. Raymond awesome. The room has some disrepair. Need foam option for pillows. Amazing water pressure. Overall, a satisfactory stay. THE AREA BEHIND THE BACK PARKING LOT LOOKS LIKE A DUMPSTER WAS EMPTIED THERE. LOTS OF LITTER.

Most of the staff were fine. Seems short staffed. One very rude. Raymond awesome. The room has some disrepair. Need foam option for pillows. Amazing water pressure. Overall, a satisfactory stay. THE AREA BEHIND THE BACK PARKING LOT LOOKS LIKE A DUMPSTER WAS EMPTIED THERE. LOTS OF LITTER.

We stayed here before and like the rooms. We have a family and so the kitchen is very convenient. This time around I’d say the staff need better training on customer service skills. Otherwise the day was good.

We stayed here before and like the rooms. We have a family and so the kitchen is very convenient. This time around I’d say the staff need better training on customer service skills. Otherwise the day was good.

Property was nice unfortunately the room we got air conditioner was dumping water onto rug. Hotel fully booked no other rooms available. Maintenance tried fixing and used a shop vac on rug. Hotel management wouldn’t give discount on room. Even though they acknowledged there was a problem. Feel sorry for whoever gets room in future because it will be a moldy mess.

Property was nice unfortunately the room we got air conditioner was dumping water onto rug. Hotel fully booked no other rooms available. Maintenance tried fixing and used a shop vac on rug. Hotel management wouldn’t give discount on room. Even though they acknowledged there was a problem. Feel sorry for whoever gets room in future because it will be a moldy mess.

Our stay was good. Breakfast was okay, not the greatest. My only concern and complaint would be the lighting in the parking lot. It was too dark, no lights at all. We had to park in front of hotel in the restaurants parking lot because it was lit up well.

Our stay was good. Breakfast was okay, not the greatest. My only concern and complaint would be the lighting in the parking lot. It was too dark, no lights at all. We had to park in front of hotel in the restaurants parking lot because it was lit up well.

Was really bad. To start with, I made a call to an agent to ask for early check out, but was denied as they mentioned the room will be thouroughly cleaned and ready for us. Hence, we checked in late as we changed our plan. The AC units on our room was leaking with water running to the carper, one of the room had no air conditioning since someone had closed the vents. Trrible experienc,e the hallways smelled really bad as if there we some drugs . The break fast was promosed to be good, but rhe sausages were the driest I've ever seen. You could technically throw it at someone and get them hurt . Real bad.

Was really bad. To start with, I made a call to an agent to ask for early check out, but was denied as they mentioned the room will be thouroughly cleaned and ready for us. Hence, we checked in late as we changed our plan. The AC units on our room was leaking with water running to the carper, one of the room had no air conditioning since someone had closed the vents. Trrible experienc,e the hallways smelled really bad as if there we some drugs . The break fast was promosed to be good, but rhe sausages were the driest I've ever seen. You could technically throw it at someone and get them hurt . Real bad.

I had to walk down a hall that was swap everyday. The carpet was so wet it splashed when I walked. They only has little box fan blowing on the carpet 40 feet long. God only knows what was behind the wall I could not see. I am worried about mold. I will not be going back.

I had to walk down a hall that was swap everyday. The carpet was so wet it splashed when I walked. They only has little box fan blowing on the carpet 40 feet long. God only knows what was behind the wall I could not see. I am worried about mold. I will not be going back.

Everything was great. Everything was clean. Everybody was helpful.

Everything was great. Everything was clean. Everybody was helpful.

good

good

Heads up door dash/ other delivery services do seem to have a hard time with deliveries. There is a neighboring hotel and there have a few wrong:missing deliveries dropped at the neighboring hotel.

Heads up door dash/ other delivery services do seem to have a hard time with deliveries. There is a neighboring hotel and there have a few wrong:missing deliveries dropped at the neighboring hotel.

Very good overall

Very good overall

The bed and pillows were absolutely a dream...the breakfast was wonderfully filling with a wide variety of staples and surprisingly delicious extras, and the staff were friendly & responsive when we reported our room phone had no dial tone. I would highly recommend this hotel!

The bed and pillows were absolutely a dream...the breakfast was wonderfully filling with a wide variety of staples and surprisingly delicious extras, and the staff were friendly & responsive when we reported our room phone had no dial tone. I would highly recommend this hotel!

Clean and quiet. Breakfast

Clean and quiet. Breakfast

Excellent hotel. Violent thunderstorm from our 4th floor room was beautiful

Excellent hotel. Violent thunderstorm from our 4th floor room was beautiful

We loved staying here! Michael, the manager at the front desk, went above and beyond to make sure we had everything we needed. He was sincerely sweet and hospitable. The breakfast buffet was crazy good! The food was freshly cooked and plentiful. Our room was very quiet with a comfortable bed, well-equipped mini kitchen and nice big TV. We will be staying again!

We loved staying here! Michael, the manager at the front desk, went above and beyond to make sure we had everything we needed. He was sincerely sweet and hospitable. The breakfast buffet was crazy good! The food was freshly cooked and plentiful. Our room was very quiet with a comfortable bed, well-equipped mini kitchen and nice big TV. We will be staying again!

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Bathroom shower head needed tightening. Toilet kept running after flush. Shower curtain wasn’t long enough resulting in a lot of water on bathroom floor. Got locked in bathroom as latch was broken. Booked 2 queens and received a call as I was entering parking lot to tell me they didn’t have any available. Stated issue was with Expedia. Fortunately had king accessible room available, but it was musty smelling.

Bathroom shower head needed tightening. Toilet kept running after flush. Shower curtain wasn’t long enough resulting in a lot of water on bathroom floor. Got locked in bathroom as latch was broken. Booked 2 queens and received a call as I was entering parking lot to tell me they didn’t have any available. Stated issue was with Expedia. Fortunately had king accessible room available, but it was musty smelling.

Staff was very friendly despite our issue with the name on our booking. The room fit all 6 family members and still left room to walk around so we didn’t feel cramped. Cleanliness was great in all areas! Restaurants and movie theater were so close too!

Staff was very friendly despite our issue with the name on our booking. The room fit all 6 family members and still left room to walk around so we didn’t feel cramped. Cleanliness was great in all areas! Restaurants and movie theater were so close too!

I have atayed at this hotel on 2 occasions die to work related... Always a warm smile, quick and easy check in, and great breakfast. Very quit rooms.

I have atayed at this hotel on 2 occasions die to work related... Always a warm smile, quick and easy check in, and great breakfast. Very quit rooms.

Very friendly and very helpful with the information we needed for the storm heading our way .I was grateful for the help to take all the precautions.

Very friendly and very helpful with the information we needed for the storm heading our way .I was grateful for the help to take all the precautions.

Next to a lot of food places, movie theater can be walked too

Next to a lot of food places, movie theater can be walked too

Only constructive criticism I would have would be 1) get better lounger chairs and maybe some canopies or something for a little shade at the pool. 2) elevators are blazing hott and smell no matter when you get in them.

Only constructive criticism I would have would be 1) get better lounger chairs and maybe some canopies or something for a little shade at the pool. 2) elevators are blazing hott and smell no matter when you get in them.

On arrival the elevators smelled like weed. The room had a box fan to either dry the carpet or to keep the room cool due to the AC not working properly. After check out we was charged $50 for “alleged clogged sink” when the garbage disposal never work properly & i knew that by mistaking it for a light switch. Wouldnt recommend staying at this particular location

On arrival the elevators smelled like weed. The room had a box fan to either dry the carpet or to keep the room cool due to the AC not working properly. After check out we was charged $50 for “alleged clogged sink” when the garbage disposal never work properly & i knew that by mistaking it for a light switch. Wouldnt recommend staying at this particular location

Will be back

Will be back

Shuttle could really start early for morning flights!

Shuttle could really start early for morning flights!

Love the kitchen!!!

Love the kitchen!!!

Loved our suite. We were 4 adults and 1 child and had plenty of room with kings bed and sofa bed,not to mention the staff was super friendly and attentive

Loved our suite. We were 4 adults and 1 child and had plenty of room with kings bed and sofa bed,not to mention the staff was super friendly and attentive

I was there for a track meet. It meet all standards and expectations!

I was there for a track meet. It meet all standards and expectations!

Excellent

Excellent

First day we got there they upgraded our room. And we got to attend social hour from 5 to 7. Room was in decent condition but the master bath sliding glass door never worked properly. Ended up just leaving the door open when we showered. Quiet off the beaten path location.

First day we got there they upgraded our room. And we got to attend social hour from 5 to 7. Room was in decent condition but the master bath sliding glass door never worked properly. Ended up just leaving the door open when we showered. Quiet off the beaten path location.

The beds are so comfortable. The bathroom could’ve used an extra cleaning overall it was a good stay.

The beds are so comfortable. The bathroom could’ve used an extra cleaning overall it was a good stay.

Wouldn’t stay here again. Much better options in the area.

Wouldn’t stay here again. Much better options in the area.

I made a reservation through Expedia my credit card was charged by Expedia of course. I drove to the hotel a minute before I get to the parking lot. Strawbridge Hotel called me cancelling the reservation.

I made a reservation through Expedia my credit card was charged by Expedia of course. I drove to the hotel a minute before I get to the parking lot. Strawbridge Hotel called me cancelling the reservation.

All of the staff is amazing from the shuttle driver to the front desk everyone was welcoming great experience if i am ever in Austin this is my go to hotel

All of the staff is amazing from the shuttle driver to the front desk everyone was welcoming great experience if i am ever in Austin this is my go to hotel

Great place, breakfast, nice restaurants near by (walking distance), i was surprised they charged $7 for parking.

Great place, breakfast, nice restaurants near by (walking distance), i was surprised they charged $7 for parking.

Great customer service and clean rooms

Great customer service

Friendly staff. close to Dining

Liked that a staff person was always available and personable at the front desk, GF and non-dairy items offered, light foods w wine and beer in early evening.

There were roaches in the room.

Clean room. Comfy bed. Friendly staff. Great breakfast. Amazing coffee. 10/10!

Good

Wonderful stay! Very quiet, clean and great breakfast selection!! Fantastic staff

Need to keep stay on-top of maintenance

Excellent property to stay

We love this place! Staff is very accommodating and professional. Rooms were clean and huge. Our kids loved the socials and breakfast buffet! We plan on coming back again and recommending this place.

It was clean, very friendly and the continental breakfast had a variety of options.

great weather, good location, clean place with decent included breakfast and very friendly staff

There was booming from the upper floor all day and night and when I asked staff for a different room they said it was housekeeping making the noise and that it should stop. They also let me know changing rooms would be difficult because they were sold out for the night. The pillows were not comfortable, the TV was in a strange position from where the TV was placed making it difficult to watch TV in the bed, there was a very limited menu for breakfast, doors and flooring were dirty, pillows were uncomfortable, room was stuffy, dusty, and uncomfortable.

Not as good: Unfortunately the music from Ojos Locos was loud enough to be a nuisance well past midnight on Friday and Saturday nights (our room faced the main parking area and Buffalo Wild Wings and Los Ojos).

Prefect room set up for our large family! We will be coming back for that room again!

Very nice suite for family of 6

My family and I enjoyed our stay very much. The room was very spacious, and the breakfast was delicious. They had different items to choose from every morning. Would really recommend it to friends and family.

Our room looked and felt very clean which made it much more comfortable to have a great time and restful sleep.

This is a very clean and friendly place to stay

Everything was great

The upstairs guests had children with a 4-hour tumbling session that rocked the wall art and ceiling fixtures. The front desk would not intervene until after 10 pm. I do not recommend.

I liked that it was really clean and comfortable

Area around hotel is less than desirable. Hotel room was musty and damp. Cockroach was found in the shower. There are lots of better areas to stay.

Great space

staybridge was great I that there is a 2 room option for my big family

We stayed 2 nights. The staff was friendly. Our room was nice a comfy for a family of 5. We enjoyed the breakfast. It did get crowded but overall a good experience

Great hotel, very friendly staff and everything was very clean.

Nice room and kitchen

Parking should have been more secured and Hotel should owns up the responsibility in protecting our parked vehicles.

Breakfast was an added plus!

Very nice

My stay was wonderful. Unfortunately, I got food poisoning and spent 2 days in the hospital from their breakfast. The Doctor said, do to the time line it came from the food there.

Clean, breakfast was good and staff was very nice and friendly

Love it so much. Will be back to enjoy it again.

They went above and beyond and exceeded my expectations.

My stay at this hotel was unpleasant. First night I went in the middle of the night to use the bathroom and felt something on my foot look down and it was a big cockroach. Killed it and then when it was time I let the staff know. She didn’t believe me and said it might have been a different type of bug. So I went and got the trash can from the bathroom and showed it to her. She didn’t look surprised and didn’t ask me if I wanted to change rooms. I was in shock!! The carpets are dirty and has a smell to it. The room just felt warn down. I had one more night there so I decided to stay. The next morning my daughter turned on the lights to the kitchen and saw another cockroach roaming around. How disgusting!! Also, they had ants roaming around the bathroom. I have never experienced this in any hotel. Saturday’s breakfast was very disappointing. Nothing like they showed on the pictures of their website. I hope they take care of their bug infestation because my stay was not pleasant.

i would have liked to have bacon on the breakfast, but otherwise the stay was perfectily fine.

Overall an average experience. Room was clean and the King bed was comfy. During check-in, we asked if there were any down/feather pillows in the room, because of our family allergies/ asthma. We were told there were none. We checked for ourselves and two of the four pillows in the room were in fact down/feather. These were replaced. We shouldn't have been lied to and should have been able to trust what we were told by the only representative of the business during check in. Nor should we have to dig through multiple layers of bedding ourselves to figure this out. The room was advertised as having a pull-out couch, which we planned for our two early grade school children to sleep on, assuming a normal pull out couch contains the equivalent of a full size mattress. This couch only pulled out into a twin. The kids made-do, but this mattress size is off the norm and should be described accurately in the room description. Breakfast was good with many fresh options, although they ran out of the kids' cereal Sunday morning. The AC/Heat worked well. The shower worked well with plenty of hot water. Kitchenette and fridge were serviceable with clean kitchenware. Hotel tries to enforce poor hygiene by not replacing used (shower) towels daily. New towels were delivered only if called down for.

Éxito!

Excellent rooms for large families. The breakfast area was very clean.

We enjoyed our stay and will stay here again.

Really great place to stay. Super cozy and staff was amazing. Would definitely come and stay again.

The beds were wore out and had zero support. The WiFi was terrible, the tv channels didn’t work, the guide in the tv didn’t list any of the shows. The tv had an option to stream but wouldn’t even go to the screen to stream. The people walking around in the floor above us you could hear like they were giants.

Friendly

The shower was weird. The curtain did not keep the water from going on the bathroom floor.

The mattress on the pull out sofa was poor quality and even my 6 year old found it difficult to sleep on it. The breakfast was well managed on the weekend. However weekdays while I was there appeared mismanaged, ran out of bowls , hash browns were as soggy as they can get etc. I am sure with a little attention they can do great as they did over weekend. Rest of staff was very courteous and pleasant.

Clean, but needed maintenance

Do not recommend. The only contact with staff I had was the front desk clerk. She was nice and polite. Multiple issues. I booked this hotel because it said there was a shuttle to the airport. Only available during the week. The fridge didn’t work, the light on the a/c unit strobed. The set up of the room is uncomfortable. It says it’s a suite, but there’s not a breakfast table to sit at. The TV is located to the left side of the beds, so the only place to sit and watch comfortably is a lounge chair.