Holiday Inn Express & Suites Austin Downtown - University by IHG

Parking is convenient, but expensive almost $50/day. Breakfast options on day 1 were good, on the second day we did not like them as much. There was very loud music being played at a bar/restaurant close to the hotel. When we notified the front desk they very promptly switched our room to a different room on the other side of the building where the music did not bother us, this was very good of the hotel staff. Overall a very nice, compact and convenient place to stay.

Loved it here, great location and staff

Gym was well equipped. Walking distance to downtown bars and restaurants. Breakfast was great.

Everything was good

Cons: Very inconvenient check-in. The Holiday Inn and the Indigo share a building and a front desk. There is no place to park to check in. You can't even get in the lobby of the Holiday Inn without a key card. you have to go around to the Indigo's front desk. The parking for Holiday Inn is 3 floors down in the garage (past 3 floors of valet) and the spots are TIGHT. To be fair - I looked at several hotels in downtown Austin and Holiday Inn had the cheapest parking available. This is just part of staying downtown I think. But be prepared for schlepping your stuff up 2 elevators. And the walk to the check-in/out desk is not short and involves yet another elevator. Also, the hotel provided ear plugs in the room - which raised an eyebrow. However, we were there on weeknights and there was no music festival going on, so we didn't need them. The air conditioner setup leaves a very thin piece of metal to block noise from outside. Again, we didn't have a problem with that, but I can see how it could be bothersome during a festival etc. I would stay here again if I needed to stay downtown, but I think I prefer to not stay downtown again.

all in all good experience, will stay at again in the future!

Excellent

Exceptional

No AC in the lobby and bar, apparently it’s a known issue, it’s been going on for a while and it’s still not been resolved

Location. Easy access to the rest of the town and Boston city No lift to basement rooms. Stressful when carrying heavy bags

Clean rooms, comfortable beds, good sound proofing of walls. Pool area is very nicely updated with many cabanas and chairs. Right across from Stubb's Ampitheater, so it's a perfect spot if you're in town for a concert there! This Holiday Inn Express is combined in the same building with Hotel Indigo, though this wasn't clear during booking. This made it very confusing for check-in because it appears that at one time, there were separate elevators and lobbies for each hotel, but now there is only one shared lobby and check-in desk which is in Hotel Indigo. Navigating from the poorly-labeled below-ground parking lot difficult. Parking lot also had an excessive number of valet spots, so returning late at night there almost wasn't space for us to park in the garage at all.

Exceptional

Very good

I was here for one night only. Check in was a breeze, room was clean and spacious. Breakfast in the morning was good.

Very good location The air-conditioning system was very loud and we even had it repaired by maintenance

The location was fantastic and the free breakfast was great but the check in process was very confusing. Also the A/C in the room was very noisy.

Great experience. The hotel was really nice. the staff was excellent.

El hotel estuvo perfecto el único inconveniente fue el estacionamiento, ya que tiene un costo extra y es bastante caro

They were having some issues with their water, lobby areas did not appear to have AC, and their room service QR code did not work, ordered or food and when kitchen was closed, learned it was not working. Room were clean, minor cosmetic issues but nothing major.

downtown location close to nightlife, good price, clean the place has seen better days, breakfast has limited options of moderate quality, noisy aircon but can be turned off.

Customer service and location None

Great location, good parking option for our RV. Entrance confusion, coming through a different hotel. Wasn't a big issue, just odd

The staff kept saying to complain to corporate for everything I asked. I would not every stay there and would not recommend this along with its sister property which seems like the owners merged two hotels into one. Very bad.

Complimentary breakfast is awesome. Self Parking fee is expensive ($49+ daily).

Confusing double hotel holiday inn vs indigo. Getting to the room was difficult

room was clean but needed some repairs to the tub the trek between the parking garage to the room took 3 elevators

Below my expectations.

The AC started rattling on the third day but maintenance fixed it promptly

The lobby was not like the regular hotel where you check in and go to the room in the same building. You have to go around and two different elevators. The room felt very humid. The shower was not working well and it made a very loud noise. The tub floor look dirty with black spots.

Easy and convenient location for sure!

Exceptional

Bad

Perfect location, clean and friendly staff. Great pool!

I would call the hotel before booking. There was a pool party going on during our stay we could have used the pool but there was alot of drinking and smoking. The music was also really loud.

Extremely difficult parking and hotel to navigate. You check in at Hotel Indigo for the Holiday Inn Express. The hotel are in the same building but it like a rat maze to get around

The rooms were nice & clean. However, the front desk was located at another hotel where you had to take the elevator to another area which was an inconvenience. Parking was $50 which is ridiculous!

Superb

Clean and the staff was very hospitable

The convenience Clean and the staff was very hospitable

Had to go to a lower floor to get ice because the ice machine didn't work. And couldn't get any sleep in the early morning because the staff were extremely loud..hollering down the hallway..steam cleaning the carpet..slamming doors..and every morning knocking on my door even though the no disturb sign was on the door. I go to austin to get solid sleep and enjoy the city but with all the noise not much sleep was happening.. Also went to bar and no air conditioning..the front desk area and bar and restaurant area didn't have air conditioning the whole stay..

Exceptional

Very good

Location The hot water didn’t work, parking $50,no waffles for breakfast, very confusing layout

Location The hot water didn’t work, parking $50,no waffles for breakfast, very confusing layout

Location This hotel has been abandoned. There are no signs in the locked foyer to tell you, but if another guest comes along who already has checked in and can get into the lobby, you’ll be able to enter and will notice eventually notice signs directing you down a hall, several hundred yards away, to a connected hotel. You have to get on an elevator and go down to a different floor to check in. The hotel stunk. There were homeless people sleeping in the lobby and teenagers were waiting for a guest to come in so they could tailgate into the lobby, and take beer and other alcohol to the pool where no one was paying attention to whether or not they were actually guests. I’ll never stay here again.

The Staff Nothing

Location This hotel has been abandoned. There are no signs in the locked foyer to tell you, but if another guest comes along who already has checked in and can get into the lobby, you’ll be able to enter and will notice eventually notice signs directing you down a hall, several hundred yards away, to a connected hotel. You have to get on an elevator and go down to a different floor to check in. The hotel stunk. There were homeless people sleeping in the lobby and teenagers were waiting for a guest to come in so they could tailgate into the lobby, and take beer and other alcohol to the pool where no one was paying attention to whether or not they were actually guests. I’ll never stay here again.

Pleasant

The Staff Nothing

I was charged $242.86. Hotels said my TOTAL cost would be $179. The room was on the 2nd floor with a club nearby.. so the noise was horrible. Then the a/c was so loud, it woke me up every time it turned on or shut off. Over charged and no sleep.. smh. Never again!

MR. ADRIAN AT THE FRONT DESK, made me feel valued, safe, friendly and offered great food ideas to enjoy in the hotel or near by restaurant. AAAA++++ THANK YOU

Did not stay there The hotel wants to charge $50 for parking garage they scare you and tell you that our car won’t be safe on the street. Requesting a Refund did NOT stay there Yeah

Arrival and parking were not use friendly.

The staff was friendly and very helpful.

The staff was incredible! The bar/restaurant downstairs was awesome!

Parking garage elevator was broken was trapped in elevator

MR. ADRIAN AT THE FRONT DESK, made me feel valued, safe, friendly and offered great food ideas to enjoy in the hotel or near by restaurant. AAAA++++ THANK YOU

location is 10 min walk from 6th street where all the fun happens. lots of places to eat around few homeless people, which didn't bother us, but kids weren't so happy. also, check in had to be done thru "sister hotel", not holiday inn, which meant we had to walk from our rooms all the way to the check in desk on the other side of the building

location is 10 min walk from 6th street where all the fun happens. lots of places to eat around few homeless people, which didn't bother us, but kids weren't so happy. also, check in had to be done thru "sister hotel", not holiday inn, which meant we had to walk from our rooms all the way to the check in desk on the other side of the building

Superb

The hotel wants to charge $50 for parking garage they scare you and tell you that our car won’t be safe on the street. Requesting a Refund did NOT stay there Yeah

The rooms were clean and well maintained. Staff were attentive. The complementary breakfast had a good amout of options. Reliable internet.

Exceptional

Breakfast was awesomely hosted! Workers are super friendly and thank you for awesome stay! Wife loved it too! Lol

Elevator wasn’t working from garage to lobby. Too many valet parking spots, not enough parking for guests. Lots of homeless people around the hotel. Location was okay, but you hear all of the sirens and loud music from 6th st. Breakfast was basic, nothing good.

A neighboring hotel acquired this hotel in January of 2026 and they clearly have neglected the Holiday Inn Express side. The two hotels are connected, but the Holiday Inn side is dirty, in disrepair, and the staff are far less helpful to the Holiday Inn guests than they are to their connecting hotel. They shouldn't even be renting these rooms. The tub didn't work. The couch had stains. When I asked for a new room, they said they'd send maintenance right away for the tub, but didn't answer me on being given another room. I was up late waiting for the tub repair person so I could take a shower. The phone to the front desk wasn't connected, so I had to walk all the way back to the other hotel to talk to anyone at the front desk. Their automated texting service texted me to ask how my stay was and how check-in was. I responded with my complaints and asked if there was another room I could stay in. No response at all. This may have been an ok hotel at one point in time, but not anymore. Don't stay here, there are much better options nearby. Based on the way I was treated by the staff, I also don't recommend staying at the neighboring hotel, Hotel Indigo, on the other side of the block. If they are operating both hotels, they should be treating their guests equally.

Good

Clean comfy room near Moody. I could walk to the concert. Breakfast was good. A lot of homeless people near 6th street and around the hotel. I didn’t have any issues with anyone. Traveling alone. Be aware of what’s around.

Great night stay

The room was fine. The problem is that Holiday Inn and Indigo are in the same building and seem to be joining together. Had to go to the Indigo registration desk to register for Holiday Inn. Had to use separate elevators. It was all very confusing and resulted in a lot of walking. The best part of the stay was the sales mgr, Brenda, who took the time to lead us to correct elevators and explain how to use the key card in the elevator. We won’t be staying there again. Maybe they will eventually get it all streamlined. They do need to warn to check in at Indigo on websites.

Parking was a nightmare.

Exceptional

We enjoyed our stay. It was an easy walk to the Moody Center from the hotel.

Clean room, nice and helpful staff. Location close to everything near down town or Barton springs. Walking distance to restaurants and bars on 6th street.

Parking directions, elevators and water pressure are a nightmare

Service and complimentary breakfast was good. Rooms weee dated. AC consistently made abrupt noises, hard to sleep. The shower paint was coming off.

Great location and the free breakfast was very good.

Great location and the free breakfast was very good.

Even though it was pretty confusing the staff was all very nice and accommodating. Room was great, had fridge, micro wave, all your soaps and shampoos. Missed a coffee maker though.... That would have been nice. Continental Breakfast was your usual breads, scrambled eggs, breakfast meats, yogurt, cereals, juices, fruit, etc. Hotel is at a good location and walkable to many downtown restaurants. Pool looked nice, just didn't have time to indulge. Would stay there again. Just hate to pay big bucks for parking. I liked the safety, you have to have a room key in order to go up to rooms in the elevator. There is a security pad inside every elevator where you have to scan your key in order to get to your rooms.

Cleanliness of rooms, staff friendly and Breakfast was excellent.

Our room was clean and comfortable. Staff was professional and helpful. Unfortunately, we had to pay for parking.

Very confusing on checking in and parking .

Clean comfy room near Moody. I could walk to the concert. Breakfast was good. A lot of homeless people near 6th street and around the hotel. I didn’t have any issues with anyone. Traveling alone. Be aware of what’s around.

Clean hotel Staff was very friendly Breakfast was good and varied every day Homeless people in the neighbourhood but nothing the hotel can do about it.

The AC unit was super loud and smelly air was coming out of it. Room was clean and spacious but AC ruined it.

Long walk to front desk, confused at first

It’s now joint connected to a hotel next door and a be a bit of a headache if you’re on a schedule. It was a long maze of finding the check in desk. Breakfast was sad but the staff was nice.

Clean, good value, great location Restaurant/Bar next door was

Clean, good value, great location Restaurant/Bar next door was

Exceptional

I did not like anything check in was messed up as they merged two hotels. Very hard to find room..long wait for elevators.I really wish i had chosen somewhere else to live.A trip to forget.

Clean and comfortable Nothing

Superb

Clean and comfortable Nothing

Room was clean, we asked for a room for 5 and the sofa bed was a ragged out chaise lounge. Good for overnight trips!

Good location! Great stay.

I always liked staying here. The welcome staff was wonderful but the evening staff was rude and terrible. I mean exptremely rude. I have never been treated so bad and spoken to in such a bad manner.

A/C is noisy. Restroom ventilation is not good. Space is wide and customer service is great.

Pleasant

Very good

Breakfast is meh! Check in and service being in a separate hotel is annoying. Rooms and staff are great!

Pulled up and had to walk all around the building to check in and than take 2 elevators to get to room and only 1 was working in actual hotel. Toilet wouldn’t flush. Nobody at front desk . Breakfast was good, great location

excellent staffs

Everything was great but the breakfast, they need to improve on it.

Bad

great

Great location - walked everywhere Included breakfast Water and coffee available for free Soap and shampoo/conditioner dispensers in restroom Pool and gym available Fridge didn't cool Door to bathroom did not close or lock Parking is ridiculously expensive, but that's everywhere

Nice friendly staff and room The parking and instructions to get the joint hotel

Included breakfast Water and coffee available for free Soap and shampoo/conditioner dispensers in restroom Pool and gym available Fridge didn't cool Door to bathroom did not close or lock Parking is ridiculously expensive, but that's everywhere

Nice friendly staff and room The parking and instructions to get the joint hotel

The entrance to holiday inn is no longer there, the hotel is merged with the indigo. Most ride shares drop you at the old entrance and you need to walk with your luggage down a hill. The room was okay, a little weathered, toilet seat loose, things just worn. Also there was no guide for the tv, which would be helpful for out of town visitors. Just a mid price nothing special hotel.

Close to my music venue Literally everything else. Was a confusing maze with no instructions on how to find your room or operate the elevator. Not to mention for $160 a night parking shouldn’t be an extra $50

Close to my music venue Literally everything else. Was a confusing maze with no instructions on how to find your room or operate the elevator. Not to mention for $160 a night parking shouldn’t be an extra $50

pool party parking so "low"

pool party parking so "low"

No fan in the bathroom, the Wifi did not work in the room, the elevator was super loud (could hear it in my room), the walls are super thin, the tv didn’t work, the AC unit was super loud, the pillow cases had stains on them. Guest shouldn’t have to pay for parking at a hotel they’re paying to stay at!

Shower was pretty weak. Elevator situation was confusing

The room was large, comfortable and clean. The cost of car parking was better than most other Downtown hotels. There is no safe in the room for keeping personal documents and cash. Most hotels at this level provide a secure safe in the room. While the cleaning is generally good, on a number of occasions during my eight day stay I asked a cleaner for something, and not a single one spoke any English at all. My main dislike is the breakfast is served with disposable polystyrene dishes, plates, plastic cutlery and cardboard coffee cups. This ruins the breakfast experience for me, and for a hotel at this level or is poor. I have stayed at the hotel for two consecutive holidays (2025 and 2026), but I am now looking for somewhere else for my next stay as breakfast is important to me.

Breakfast was first class

Very good

The room was large, comfortable and clean. The cost of car parking was better than most other Downtown hotels. There is no safe in the room for keeping personal documents and cash. Most hotels at this level provide a secure safe in the room. While the cleaning is generally good, on a number of occasions during my eight day stay I asked a cleaner for something, and not a single one spoke any English at all. My main dislike is the breakfast is served with disposable polystyrene dishes, plates, plastic cutlery and cardboard coffee cups. This ruins the breakfast experience for me, and for a hotel at this level or is poor. I have stayed at the hotel for two consecutive holidays (2025 and 2026), but I am now looking for somewhere else for my next stay as breakfast is important to me.

Okay place but in a kind of flux where you had to check in via the neighboring hotel which placed exceptionally loud music in the lobby and I had to pretend it was normal.

Coffee was really good Staff were all sincerely kind Really liked having to use room card on elevator Location was sketchy but the inside of hotels felt very safe

How close it was to the venue we were visiting. Cleanliness was great. Staff was helpful when my husband was having difficulty getting a parking pass. When u first made the reservation i noted that there would be 4 ppl staying in total. Two on the kind bed and two sleeping n the pull out. All that was supplied was one the fitted sheet and a flat sheet. No extra blankets, no pillows for the fold out. When we requested extra blankets the front desk lady said she was busy and wasnt able to check if she had any extra linens.

How close it was to the venue we were visiting. Cleanliness was great. Staff was helpful when my husband was having difficulty getting a parking pass. When u first made the reservation i noted that there would be 4 ppl staying in total. Two on the kind bed and two sleeping n the pull out. All that was supplied was one the fitted sheet and a flat sheet. No extra blankets, no pillows for the fold out. When we requested extra blankets the front desk lady said she was busy and wasnt able to check if she had any extra linens.

Coffee was really good Staff were all sincerely kind Really liked having to use room card on elevator Location was sketchy but the inside of hotels felt very safe

Good location, walkable, attentive staff but lacking amenities, as in bottled water!

Exceptional

The hotel is semi decent for the price. The front lobby didn’t have air conditioning which was frustrating during check in because I was sweating the entire time. Breakfast in the morning was plentiful

Tub/shower in really bad shape. Husband got athletes feet. Toilet paper holder dangling from wall

Location was excellent with lots of stuff within walking distant. Neighborhood was in an area with lots of homeless people. Hotel needs updating.

On the plus side, the location is very convenient. Walking distance to downtown, the capital, and We did not rent a car and walked or used Uber for longer trips.

i didn't like the ice machine didn't work on our floor, the self parking fee was too much for one nite, never paid for parking when i come to Austin , will have try other hotel , one nite stay was more expensive than expected.

Cleanliness and location None

None

Parking terrible

Breakfast was great. Parking was entirely too expensive.

Combined checkin with next door hotel. Bad communication and meant additional walking time getting to room Air con noise Toilet didn't work properly One lift out of order Parking very expensive

$45 a day to park for paying guests is a rip off

$45 a day to park for paying guests is a rip off

The staff were all friendly, helpful and amazing! Cheers to Koran! The breakfast was great. Fruit, coffee, juice, pancakes, omelets, breakfast potatoes, bacon, sausage and yummy cinnamon rolls. The bed was comfy. Overall, the hotel could use some upgrades, but our stay was pleasant and we were satisfied.

Clean

Confusing, but well marked maze to get through hotel

There’s no one at the front desk to check into if it’s raining you have to walk in the rain to check in. That’s ridiculous in itself. I had no hot water for my shower and my cheesecake plate was left inside my room at 74° instead of putting in the refrigerator and was garbage.

Good breakfast. Nice room. Location within walking distance of 6th Street bars, restaurants, & entertainment. Stubbs BBQ is conveniently across street. Confusing interior at first with 2 hotels sharing the same building, but we figured it out.

There was loud construction going on. Realize this would always be a problem but would suggest that the construction near breakfast could have started after breakfast was finished

Parking costs $50 PER DAY

beautiful nothing

The 2nd room smelled better, but the shower had terrible water pressure. The bathroom sink had too much pressure & leaked and the toilet seat wasn't attached. It was the small things that added up. There wasn't a USB cable connection in the room for charging my phone, so I bought a plug-in block. Ear plugs came with the room because of the university district party crowd. The chaise lounge was hard, but the beds were cozy and clean. Again, the staff was very friendly and accommodating. Location was also nice.

I had a very nice stay and the breakfast was great also close to everything downtown. I will definitely stay again soon..

Very overpriced for this hotel

the ground on a hanger..so room change again..room 3 had a tub with damaged porcelain and was either dirty or just warn so bad it looked dirty, hard to tell ..oh and water not ice cold but just warm enough to step in after running it for 20 minutes. If not for the staff and location it’s a 1 star hotel…

Parking accessibility is weird having to use 3 different elevators from the parking to the rooms. Someone also tried to access our room in the middle of the night.

Everything was great, it is just a bit confusing since it’s two hotels in one property and the front desk is too far and inconvenient for where the area is, other than that it was great.

After 3 nights - Looking forward to a good night sleep tonight somewhere else.

The parking was Expensive, almost $60.00 the building has 2 hotels in one and check in was in n the other hotel lobby which was confusing.

Front desk and check in not convenient with it being 2 hotels connected. Also did not like paying for parking

Great location!!!!! Staff superb. Nothing!!!!

We did not have tv the entire stay after numerous complaints by phone and in person it was not rectified.

The hotel is across from some music venues. The have a music ordinance that music ends at 10:30pm so if sleeping early or have small kids you may want to stay somewhere else. Also entrance is thru IHG loft hotel that they share location with

Cold shower at 6 a.m. was not fun.

We stayed 5 nights and really enjoyed it. The hotel provided everything we needed, was well located in a slightly quieter part of town but all our restaurants and bars were easily accessible on foot. Breakfast was plentiful each morning and slightly changed day to day. The beds were comfortable and the swimming pool was a great bonus. Would definitely recommend for a stay in Austin.

Breakfast was amazing every morning! Bartender Kristine was so friendly and nice!!

I recently stayed at the Holiday Inn Express and had a frustrating experience. The check-in process is extremely inconvenient. There is no check-in at the hotel—you must walk about a block to the Hotel Indigo, then return. This was never communicated, making arrival stressful. The Indigo entrance is also very busy, with no easy place to stop. The hotel advertises a heated outdoor pool, but it was not heated at all during my three-day stay. The water was freezing. In Room 240, the shower took a long time to get hot, and the controls were reversed. This was confusing for my 7-year-old, who initially thought there was no hot water and was left freezing. The front desk offered two drink vouchers, which I did not use. This did not feel like adequate compensation. Positives: good location, convenient parking, and decent breakfast. The room was acceptable. I am attaching pictures so future guests know what to expect. This is the review I wish I had read before booking, as others do not mention these issues. Overall, poor communication and misleading amenities made this stay disappointing.

Great hotel, very clean and comfortable. Would recommend.

Location is great. We have stayed in the area before and love the fact it is a walkable distance to the Moody Center. Hallways had a funky smell. The shower had absolutely no pressure or hot water.

Great experience. Wish they provided water bottles in room.

Yed

the parking situation was not as described online. i was frustrated and charged half of the 24 hours when i left for the first time after being in the hotel for an hour. if you sign up for parking at the desk like you'd think you should, it will charge you incorrectly. I had to argue with their 3rd party customer service for an hour before being assigned the right parking pass which was more than what was told to me by front desk

I was not aware of an airport shuttle. I used Uber because I was told there were no shuttles. That 30.00 i could have saved.

Staff friendly and helpful.

Your stay

As mentioned, the daily buffet breakfast was one of the highlights of this property. Special kudos goes to Nicolasa and Ana from the breakfast staff for their excellent work. It is so rare that you can find thin bacon that is not entirely over cooked and they both kept the food stocked despite busy and aggressive crowds. Another dissapointing swimming pool. I suppose they don't want to heat it sufficiently so as to prevent algae build up, but it is not comfortable to swim in. Additionally, they closed the hotel's front desk on Neches Street and combined it with Hotel Indigo's front desk which faces Red River Street. It is confusing upon arrival and the walk to your room can be quite lengthy. Our room was the farthest away from the front desk as any. Fortunately, we like to walk. If we were much older or handicapped, it would not be ideal. The room was good, fresh brewed hot coffee and hot water 7/24, friendly staff, and a great location make this hotel a good choice.

Cons: location is 1 block from homeless shelter, bathroom fan was horrible, AC unit was either freezing or sweltering with only 1 degree change, tv remote was basically unusable. 😂

Clean room | Great lounge/common area| walking distance to most of the places you want to see

Attentive cleaning staff, overall very clean, tidy and well presented hotel. A good breakfast and good coffee. The poolside seating and relaxing areas are a huge bonus. Would highly recommend.

My stay was satisfactory, however, there waz some iss

Hotel is nice. Great location. Walls are a little thin so if you have noisy neighbors, get ear plugs. Other than that hotel was good.

This is our go to place to stay when we go to Austin. We at least 4 times a year to see a live show. Centrally located, it is very convenient and in walking distance of 6th street. Staff is friendly and the rooms are always clean. The buffet breakfast is tasty for being complimentary. Will be booking again for an August show.

Staff was very friendly. comfortable bed, good location for us.

Checking in was a different process, as you had to check in at an adjoining hotel, then walk back to the Holiday to get to your room. A bit confusing in the beginning but you get used to the route.

The additional deposit of $100 that was not mentioned on Expedia which was taken out of my account and not refunded for 5 business days was a joke.

Restaurants were amazing

The check-in process was the worst I have ever experienced. This Holiday Inn Express does not have its own front desk. We had to drive to another hotel that is connected with Holiday Inn for the check in and then drive back to the hotel to drop our luggage. The self-parking cost was way too high, $49 after including all fee. Staff was helpful and breakfast was pretty good. It appears to me that the manager of the hotel has made some big mistakes, e.g., removing its front desk and outsource parking to a 3rd party. Unless these issues would be addressed, I would not stay in this hotel again in the future.

Great location.

Expensive and complicated parking.

Hotel was near a homeless kinda shelter bothering people.

Friendly staff

The hotel was in a great location. The front desk staff was amazing, very welcoming. Breakfast was very fresh, delicious and plenty of room to sit down and eat comfortable. The room was very spacious and clean. I will definitely be recommending this hotel and staying here in the future if I need to come back to Austin, Texas.

Didnt eat but coffee was good. Staff helpful and engaging!! Was a nice spot for exploring.

Bottom of door entering the room was coming off and parking under building jst way to overpriced

Staff are wonderful. Helpful, friendly, and relaxed. Very clean rooms and public areas. Nice local decor. The Holiday Inn is connected to another hotel and they have consolidated the front desks to the Indigo hotel, located at the bottom of the hill. There are signs but it’s about 3blocks additional walking around the corner. If you have mobility issues please be aware. The room itself was clean and the beds and bedding are great. My issue is the state of the bathroom fixtures. The tub looked gross and needs reglazing. One of the towel bars was coming off the wall. Two tsk.

T

Clean room, helpful and friendly staff! Pool was freezing

When we enter the room, it looked like that the Carpets (floor) were not vacuumed. There were tags and paper chits on floor. There is no any particular time for cleaning rooms. Otherwise the service was good 👍.

Clean room except didn’t throw our trash or we had to ask for towels and didn’t leave any toilet paper in bathroom ! Also if we pay to stay at the hotel why do we have to pay to park our vehicles safely !

The room was fairly clean and spacious. They also have a nice seating area with outlets if you want to work on your laptop. The surrounding area felt a bit sketchy though.

Rooms and common areas slightly dingy. Loud. Front desk staff not super knowledgeable. Good water pressure

Nice hotel in downtown and 5 min walking to Capitol. Beautiful swimming pool. Parking is expensive. On Sunday parking in the streets is free

The pool views of downtown couldn’t get any better it’s one of the best views in the city. Easy access to everything nearby.

It was amazing. Breakfast was the best

nice location

It’s all good

Made me check in at a different hotel which required two elevators and a long trek. Desk lamp switch didn't work. Thermostat didn't work. Shower drain was loose. Alarm clock had the wrong time.

Difficult to check in at one hotel and then room in another.

Great location, clean hotel and great staff

G

Breakfast included with variety of options.

Angelo I spoke with support staff multiple times in regards with a refund of one night stay. My flight was delayed more than five hours and I reached out to cancel my hotel room and to recieve a refund for the second night. I am still recieving surveys from the Holiday Inn Express in Austin as if I stayed there. Angelo, said he would reach out within 48 hours and no word OR Follow up at all.... I then went on toe speak to 2 more agents to no avail. I am requesting that I receive a credit to my account of one night stay ASAP based on the LACK of customer service and response for status updates.

Great location and breakfast, friendly staff. The only down fall was the elevator was not working and the parking was expensive

Recently merged with the neighboring hotel, so the check in desk, entrance, etc seemed like a hike to our room, but it was well signed so we never got lost. Desk staff were very helpful. Great location to go to the Sixth Street bars.

Lots of amenities and a great location for an excellent value

Smooth check-in, friendly faces, very clean— would definitely stay again.

My room had mold and the hotel is over priced to be going under renovations.

Very disappointing stay.

Wonderful experience. Kind and gracious staff. Perfect location.

We had to check-in at a different hotel (Hotel Indigo) without any notification until we arrived.

Beautiful area, loved everything about our stay only thing I did not like was being charged to park my vehicle in the hotel garage. No previous disclosure of this was made nor was it stated on hotel website.

Room was clean. Finding the room was an adventure. Had to check in at the indigo hotel go up there elevator follow some signs with twist and turns and find the elevator for the Holiday Inn express. Use that elevator and then find the correct floor and room. The a/c in room was very loud it woke me up several times turning off and on. They provided earplugs there is a music venue across the street which is why we stayed there. Honestly would only stay again if going to the same venue and the price was lower than competitors in the area.

Room Temperatur at Arrival was set at 65 degrees. At night, we could not sleep because the AC was blasting at our bed and was extremly loud. Breakfast area was so hot that they set up huge and very loud fans blasting at you. Will never stay at Holiday Inn again!

Pool was great

Already did

Room was fine. Staff was courteous. Check in was confusing because it was at a different entrance which was actually in the Hotel Indigo. We had to walk around the hotel from where we had parked to find the check in because it was not at the main entrance to the Holiday Inn. Ice machines didn't work on the floor. One day the elevator was out of order. All that said, it was a fine stay, clean faclity, and very easy access to UT and downtown.

Hotel was nice and in a good location!

Toilet didn’t work, hot water didn’t work, pillow smelled like body sweat, appears pillow cases weren’t changed.

No hot water, sink was broken. Staff did not provide clarity on parking pass. Ended up paying $100 in parking.

Very friendly accommodating staff, the room was pretty good, and they provided a good buffet breakfast.

Whole arrangement with Indigo hotel in part of building and HIE on other floors was confusing. Staff were courteous, breakfast buffet good. Parking was expensive and unexpected...$50 a day for guests seems ridiculous.

Courteous staff, efficient check-in and check-out. Clean room, great location. Not very loud considering the nightlife spots around, but I did not stay on a weekend. Breakfast was wonderful and included with room. Parking was very convenient, but note that overnight self-parking was $50 after tax.

great room, great staff

From the time we arrived, it was an uncomfortable stay. I was on a trip to Austin with my friend and we were looking for an affordable hotel stay in the downtown area. The location is okay, and close to a lot of bars, but the homeless in the area is highly noticeable. We didn’t have any issues with them, but there were certain situations where we felt it’s not as walkable around the hotel, especially with younger children. When we arrived to the hotel, the lobby was empty with lots of signage asking us to walk to the other side of the building to check in. We realized once we followed the signs that the hotel we booked must have been purchased by another hotel and that other hotel, Hotel Indigo, is now managing both hotels. The check-in process went fine. That night, one of us had clogged our room’s toilet and called down to get a plunger sent up to our room. We were told that we’d have to wait until 7 AM for one even though it was midnight. My friend went to someone he found working in the halls and they said they could come take care of the toilet for us. One of the nights of our stay, I ended up having a very scary situation happen. I used to sleep walk as a kid, but hadn’t for about twenty years. I guess due to the lack of sleep and excitement, I had left our room, and began walking up the stairs to the top floor. When I woke up, and realized what was happening, I went to the elevator to go back down to the second floor to go back to my room. The elevator locked me inside

I booked a room in good faith an I was overcharged. The check in clerk was rude. I think the reason I was definitely overcharged was due to a concert that week. Which I think is criminal. I also think when businesses overcharge because of activities going on is unforgivable!!! I definitely won't be coming back!! Because of this business overcharging me I won't forget and definitely won't forgive!!!

Employee at the front desk (Kiran) recommended one of the best Trini restaurants to eat at and also was very helpful in telling me where to go.

I didn't like the fact that this hotel are two in one, needed to grab 2 elevators.

There was practically nothing good about that hotel. There is nowhere to unload your car. Parking is $45 per night. Checking in is confusing as they’re merging with another hotel in the same building so there’s different entrances, elevators, keys, etc. it seems as though the only AC that works is IN the rooms. Walking to your room or even trying to eat breakfast (which was pretty good) is like sitting in a sauna. Seems to be a long term problem because there has two fans semi-permanently mounted to tables. Staff was friendly but the maze of halls and elevators and the need to use your key card 3 times to get from outside to your room Makes this hotel a no-go for me in the future.

But the water pressure of the shower is great and the breakfast is great, too.

Room was fine but area was a block away from homeless shelter so lots of characters just lingering at night. The area is a little away from the main area of 6th street but felt sketchy walking to and from the hotel. Housekeeping came once in 4 days.

The location was in the center of everything. Room was clean and spacious. Check in was not super convenient as they had us check in at the sister property that is connected, but overall, it was not bad.

Clean, good location, friendly staff

Staff was great room was clean

All the front desk staff were very helpful and friendly!

No staff works in the holiday Inn, you have to go to the hotel indigo for help. Called one night because i couldn't get a hold of the Urban Pour to order food. No one answered at either desk, so we never ate dinner that night. We were pretty disappointed, because i was running the half marathon the next morning

I had a very pleasant stay at this hotel. The room was clean, and the staff were friendly and helpful. The location was very convenient

Had to wait for someone to come fix it Slept the night without air

The facility was clean, however, the check-in process was confusing. We had to go the hotel mext door to check-in. The psrking ws also confusing and expendive.

Shower ran out of hot water 3 minutes in and ended up taking the coldest shower of my life.

Room and hotel was clean. The room was nice. If you are an early riser and like breakfast early, this is not the place for you. Breakfast is not served until 7:00. Nice place, conveniently located.

The room was great staff friendly and everything was excellent

Great room, friendly staff and good location to downtown

Hotel is being renovated or something. Have ti go through adjoining hotel to check in or leave. Very confusing to find room. Let hot water run in shower for 20 mins in morning and never got warm enough to take a shower.

Big rooms

Great staff, clean, close to downtown, excellent breakfast!

Clean room, comfortable bed. The check in process was a little confusing bc you have to check in at the sister adjacent hotel, the Indigo. Also they did not have the pool bar staffed.

Hotel is undergoing extensive renovation

The staff was courteous, professional, and welcoming throughout my visit. From check-in to check-out, everyone I interacted with was friendly and helpful, always ready to answer questions with a positive attitude. Customer service truly made a difference in my experience. The overall atmosphere of the property felt safe, quiet, and relaxing. I appreciated the attention to detail and the effort put into keeping the environment pleasant for guests. I would definitely stay here again and recommend it to anyone looking for a clean, comfortable place, stongly recommend

The room was clean. The location was not great. Homeless shelter down the street. Many homeless living in the corner across from hotel. View from room was of that corner. Getting to the hotel was awkward at times because of people gathered on the street. Homeless person wandering around the main floor at one point. Loud in the neighbourhood at night.

Hotels.com sent email with breakfast hours and was wrong by half hour. Also check in and desk for anything was in sister property and had to walk through a garage to get there.

Check in process was tedious. Check in was located in adjoining hotel. Had to take two different elevators to get to the room. Staff did not fully explain where and how to access the room using keycard in the elevator. Staff did not inform of breakfast times and location of breakfast area. Parking fee to park in their parking garage.

Concert music was so loud through the air vents until early morning hours. There are ear plugs left on the night stand. The shower water was trickling at best. Never again!

Yes

Amazing staff, great room but they need better parking options. The garage has a measly 7ft clearance. Our 9ft high van had to stay in the lot next door at a $57/day rate! It was awesome except for that very unexpected kick in the pants on the parking. Only stay there if your vehicle is short.

Satisfied

Owners cut costs at every corner at the expense of guests. $50 parking per day without transparent pricing. So cheap they closed down the lobby and make you walk to the neighboring hotel to check in.

No front desk and shared check in across the other side of the building. It was confusing.

Room was acceptable. There was no staff at the front desk. Guests had to check in at the adjacent Hotel Indigo and then take a long walk to the Holiday Inn Express. Someone at IHG corporate must have thought that money could be saved by doing away with a front desk at the Holiday Inn Express. Penny wise and pound foolish. The abandoned lobby at the Holiday Inn Express felt inhospitable at night, if not creepy. Is that the look that IHG wants? Expedia customers should be warned in advance of booking their trip to this property.

Heat didn’t work and water was cold. They even sent someone up and then when they “fixed it” it was scolding hot. Horrible stay

The staff was friendly and the street parking wasn't too bad. Not really sure why they charge so much to have hotel covered parking. Unfortunately the hot water does not work at 4am, really lame when you're trying to get ready for your day! The shower head was super harsh. Also the heated pool that is supposed to be open year round was also not heated during hours of operation...

Staff were courteous. Room was spotless

The room was very clean, staff was friendly and attentive. Will definitely book again next time.

Everything was good except there was no tv remote.

Nice, clean room. Helpful staff. Will come back!

I had to change the room once and a second time but decided not too. They definitely purchased a prior hotel and are going through a renovation process. The hotel rooms need a lot of replacements and fixing. I’m glad the price of the hotel was on the cheaper end but will never ever stay here again. The employees are great but the management sucks

The check-in and the room split was a bit confusing upon entrance

Room was tampered

Well, I didn't have warm water for the 3 days I was there. I mentioned it and nothing was done.

Didn’t like the fact that the indigo hotel and Holiday Inn were connected. Valet couldn’t take our car due to only working for the indigo hotel! The only front desk that was being use was on the Indigo hotel. We had to check in on their side then what felt like a maez

The parking was $50/night. If I would have known this ahead of time, I wouldn’t have booked here. Also, the coffee machine at breakfast has an option for hot water only but it dispenses watered down coffee instead.

Clean room, friendly check in desk staff.

The room was spacious and clean, and the breakfast is excellent. Check in is now only available through the contiguous Indigo Hotel - not a problem when it is fine, but would be inconvenient to have to walk around the block in rainy weather.

Stay was really good. Staff was friendly. Customer service was amazing.

Something was coming out of the water in the shower. My son didn't realize it until he was done taking a shower. Not sure if it's because of construction but the maze we had to walk through to get to our rooms because check-in is at another part of the connected hotel is funny at best but inconvenient.

Nice room, nice staff, nice breakfast, tasty water

Nice and clean

The check in process was extremely inconvenient. I also observed plenty of other guests being irritated by having to 1) get through the hotel doors AND THEN having to follow signs and then walk a long distance to get to another hotel’s check in desk entirely (from Holiday Inn Express all the way to Hotel Indigo) AND then all the way back to the guest elevators to get to the room. This was a negative first impression and very tiring for people who just wanted to settle in a rest. Also, house keeping asked us to leave the room so they could clean it. This was all challenging for two adults who are disabled. Also they had no water available in the Holiday Inn lobby except for the first day of our 3 day stay. Many other people were also confused and justifiably annoyed with all of these inconveniences.

The room was fine, clean. Breakfast was okay. I didn't know until the day before our stay that we would have to pay 40 dollars a day for parking and when I got there they said that the parking was 50. Showed them the email that I got that says 40. The lady at the front desk was nice and charged me 40 instead. I think if your already paying for a room you shouldn't have to pay that much or at all to park in their parking garage, but other than that it was fine.

Rooms were clean and spacious. Breakfast was a huge plus in deciding between hotels

The room and facility was clean. Nice and quiet for sleeping with comfortable mattress. Parking was expensive and garage was constricted. Couch in room was uncomfortable, could not use as seemed like springs were sprung. Had no washcloths or foam cups.

Cleanliness

Great stay. Clean room, nice view

The room was fine for the price and location, but the front desk was closed, which was EXTREMELY inconvenient for someone traveling with 3 heavy bags, as I had to walk about a half a block to check in at the other hotel. The reason I chose to checkout after 1 night is the treadmills don't work, and 6 days would have been to long of a stay with no cardio. The Bellman was friendly, and reached out to another hotel to allow me to use their gym, but this was way too inconvenient, considering the length of the stay. The hotel provided me with a free dinner coupon for the inconvenience. But their are TOO MANY inconveniences here to make this a choice for someone coming half way across the country.

Staff were nice, however, the check in is in a different hotel which is inconvenient.

Nice place

The front desk has now moved to another part of the building. It looks like the adjacent hotel and the Inn are now sharing front desks. Two separate sets of elevators to get you to your room. It is nice to have concierge service for your cars.

Breakfast way too many people, shortage of food and breakfast area was very warm. Not much fruit and what was there was rotten (apples only). The only disappointment of our stay.

Housekeeping knocked on soor an hour before checkout, next time need the sign

Very polite and prodessional front desk. Checking in and out was super easy. Wasnt able to try their breakfast, but i read that they serve hot food which is a plus. The hotel was a couple blocks away from drink and food options which was great, but there were noticeable homeless people very close to the property which was my only concern during my stay.

Super disappointed that the “incidental fees” ended up being the same as the cost of the deposit. Very unethical and dishonest. 2 other holiday Inns I stayed at in Texas during my stay did not do that. For 1 night, the total cost was almost 300 USD, which is not reasonable.

Clean room, comfortable bed, nice view from the room. Everything was good except hair dryer was not working.

This hotel feels like an extension of another property, which made our arrival confusing. The signage wasn’t clear about where to check in, and there was no visible staff to assist, so we were initially lost. That said, the cleanliness of the property suggests it is well maintained. The room itself was clean and well kept, though it could benefit from some renovations to make it feel more updated. Parking was quite expensive, so I strongly recommend booking a package that includes parking. Overall, the experience was okay.

Very friendly staff! Clean room with a beautiful view of the city!

The breakfast menu had many options and was always stocked with fresh ingredients. I would stay at this hotel again.

Very welcoming at front desk. Room very clean and housekeeping courteous. Convenient walk to a lot of places.

Room should be ok and clean. Lack of anenities and no water.

Parking is horrible and the whole experience was confusing. Its 2 hotels combined to one. Had to take 3 different elevators to get to my room. Parking is a mess because i was charged $67 for 14 hrs even though it said we have in and out privileges and $43 max daily rate... even that is $49 because they add $6 in taxes and fees.

The Hotel shares with Hotel Indigo entrance. At first it was challenging to get to my room. I got lost for about 10 minutes. Otherwise the stay was good, affordable and nice staff. 😊

car parking has extra charge not mentioned during booking

Good

Homeless rampant. Parking is 40 per night ! Rip off

Chirmine was extremely kind, generous and helpful. She provided information about parking and was always smiling when greeting guests!

room is great.

Great staff, run down facility

Stuck in Austin over Christmas but if I was gonna be stuck somewhere I’m glad it was here. So clean and friendly. I’m very grateful my bad luck played out as well as it did. Definitely gonna come back on purpose lol

Parking was 50$ additional for every night. The entrance to the building is a maze because you are required to check in through the Hotel Indigo lobby, and there is no one available to assist you in the Holiday Inn lobby. The night auditor was unprofessional and unhelpful when we had a simple request to fix the plumbing in our room for hot water, given the 40-degree outside temperature. Overall never going back there

Elevator was broken. Split hotel floorplan with 2 hotels in one is the worst idea. Confusion to say the least. Due to ALL the inconvenience I was offered 25% off my stay...save yourself the headache and just stay somewhere else.

Every single thing, excellent! Great job, as usual!!

Breakfast was nice and healthy. Parking was safe. Overall, we enjoyed our stay.

Everything was great only downside was the construction but they cant help that . Overall a wonderful stay.

Thin walls. I could hear my neighbors conversations clear as day. Parking too expensive

The room beside us are too loud.We only have 2 towels for four. Aside from the shower that can be heard loudly in the roo while using it.

Room was clean. Staff was great at getting extras that were needed. Bed was comfortable.

Room is very clean, nice free breakfast too

Very confusing start from entering to the hotel, parking, lobby and room

Our 2 nights were ok... The staff was friendly and the rooms were clean. I didn't like having to get on 2 different elevators just to go to my room or car. The toilet had problems flushing and the shower was so powerful it felt like needles hitting you and you couldn't change it. I thought $98 to park for 2 days was also outrageous!!

Great location

Shower has little to no water. There was no hot water. Check I’m was really confusing

Friendly staff, clean lobby, good breakfast with a variety of options. Room had a musty smell and could use some repair. Very uncomfortable sofa pull out with a very thin mattress. Room was spacious with lots of seating.

Staff and parking were on point.

Clean room, friendly staff, close proximity to several food/bar choices

The water pressure was not working. When I called the front desk, they offered me 25% off my room. However, when I called my booking agency, they called the hotel, and the manager did not honor the discount that I was told would be given. I was very disappointed in the team not following through on their word.

Very nice

Good room for price good location good breakfast some neighbors a little loud at night. Over all very nice

The air conditioning unit was really loud and constant waking up in the middle of the night bc of how loud it was

Breakfast was good. Liked the options and the hours for breakfast.

Room was ok. Broken tiles in shower but everything was clean. Had a loud party until after 11:00 in the pool area one night. No hot water for 2 days because the boiler was being replaced. Had sounds of hammer drills going late in the night The night after the party.

The staff was very curtious. The room was clean, it was obvious the hotel was order, there were some cosmetic issues on the walls. Overall it was clean, the bed was comfortable and that is what I was looking for. No free parking. Parking cost $35, which i did not like.

Very friendly staff at the front desk, I had a great room with city view and a wonderful breakfast in the morning.

Clean room, very welcoming staff even during holidays

Nice hotel!

Okay place to stay.

Check in and check out was super easy!!room was clean!!

Clean, fresh room

Parking is expensive

Love the hotel neighborhood is not the best

Bathroom was horrible, we asked to change the room, which they did but shower in that didn't work properly. Breakfast was ok. But property is dated for sure.

Celan room and awesome staff

Good location, clean room, good hot breakfast

The staff was very friendly. However, we had to move rooms because the second night our room had no hot water. They moved us to a different room and we had not water but it was a handicap accessible room and the bathtub faucet did not do anything but the shower head and therefore, I couldn’t give my young child a bath.

Yes

Lights in bathroom wouldnt turn on. Music from next doors bar was loud.

Nice hotel. Very clean. Lots of space to sit at breakfast. Also has a great pool area.

Everything was great

Yes the hotel and room was very clean. The front desk was very helpful with the parking situation in the area. I'm glad the breakfast started and ended at a later time and check out was also at a later time than most hotels. Everything was very convenient and I got a decent price for the location. Definitely will be booking again in the near future.

Room is spotless, and staff was very helpful. Guided us what places we should visit. Nice place to stay in Austin .

The room and service were amazing, great location, a few blocks from 6th Street.

The room was clean and the view was great.

It's a short walk to the University of Texas.

Nice place to stay

Staff was friendly, coffee machine needs to be fixed in lobby

Very decent hotel for price. Rooms were clean and comfy and the r breakfast was good. Thr pool and lounge areas were nice. My only complaints were the parking was not very transparent . It was expensive and a real pain because every time you left you had to pay with your phone before you could leave . It was annoying. Also the business center wasn’t working at all. The internet browser wasn’t updated so you couldn’t use internet and tr printer was having issues which front desk clerk tried to fix but couldn’t . This is a management issue and they should have been responsible for that. I couldn’t print off my medication list for my doctor appointment I traveled down for as a result so it was very inconvenient and took up most of my morning unnecessarily.

Noise from ac/heater

Parking is $50 if you park in the garage. Worse thing was the AC didn’t work, room was hot. It kept making a noise all night long. Couldn’t sleep at all.

Súper limpio... el desayuno es delicioso y cada día tiene variaciones. Es de 6am a 9am. El Café lo tienes disponible todo el tiempo. Me encantó y volvería a hospedarme aquí.

Great Customer Service

Usually you get what you paid for, and the free breakfast was/is a generous thing Holiday Inn did. Food was great/clean place and a good chat with other visitors (networking) learn a few things. Lakefront Trial Park and The Domain for shopping. Both awesome places, thank you, ty...

It cost more to park far under the hotel than the cost of the rental car.

Staff

Everything outstanding

Front desk staff excellent

Staff were nice and available. Breakfast was great. All good !

Good

Yes , Breaking was excellent

Steady

Overall a decent stay. Beginning to get run down. Definitely not worth the price. Breakfast was disgusting. Pool area was nice. Staff was super friendly.

Big clean room. Comfy beds

Great downtown property for the price. Expensive parking garage, though.

Our room was great, the bed was comfortable. The people at the front desk were all very friendly.

The only downside was the parking garage gate which would not open twice at our attempted departure. Maintenance was kind in trying to fix the problem but it sends it is a recurring problem. Let to some very frustrating moments in what was an otherwise great stay. It probably will make us not want to stay there again though.

Great

Downgrade on rating for the following: refrigerator not cooling; TV channels not aligned with guide; no USB. Did not contact staff regarding these issues as I had no time to await resolution.

The parking garage was horrible. Expedia and the hotel states $35/night which is overpriced to begin with but when parking the car and scanning the QR code as instructed I was going to be charged over $49. The hotel adjusted the price for parking but it was still an inconvenience. The parking garage is under the building so you enter by driving up to a closed overhead door with a tiny parking sign (had to circle the block twice then call the lobby to find it). The garage itself is so tight and compact,, thankfully no other vehicles were going the other direction or wlsomeone would have had to back up. Ended up having to park on floor -4 or below wince the higher ones are for valet. The elevator from the parking garage to the lobby is very slow. Parking in downtown Austin iis bad enough but I would never return or recommend staying at this hotel if you plan to park on site. Find somewhere else to park if staying here, you have been warned!

The room is ok

Parking was safe and easy

The restroom door wouldn’t shut, the tub was dirty and the beds were not soft. For the price I paid the hotel didn’t even come close to the price. That hotel should be a $189 max a night for what you get. We are a military family and paying $340 for one night for that is just crazy! I would not recommend or stay here again.

I requested the footage of me checking in be gone through. This is serious.

Great in every way! Clean, loved the sheets and bed!

Very nice room and property. Good location. Friendly staff.

The room and bathroom were clean. The staff was courteous and helpful. The breakfast bar was not used.We left the room at 5 am for a medical appointment. The coffee machine in the room did not work 🙄. The ice machine on the floor was also not working 😳. I paid for valet parking when I paid for my stay. Now the parking company Metropolis is wanting charge me for my use of the parking. No happy.

The location was perfect for what we wanted to visit while in Austin. Friendly service and cozy beds. The hot water had issues there first couple days so no hot shower but it was eventually fixed. I liked the sister property having a bar and restaurant onsite.

Some carpet dampness near bathroom entrance, which I reported to management.

Room was clean. Hotel was clean. Breakfast was good. No complaints.

One staff person was not accurate or forthcoming with correct information and argued with us. The other, Karl, was friendly and helpful and tried to resolve our issue. Just a messed up experience. Not happy with the treatment we received upon arrival.

Convenient to many places downtown. Clean hotel, great amenities.

Everything was great,

Very helpful and friendly staff. Clean hotel. Loved the pool and lounge area. Will stay there again in the future.

Front desk staff was great, location is very convenient and walkable, the room was nice and clean. My only complaint was the shower water didn’t get very hot. I would stay here again.

The only downside was the expensive parking. I think the hotel should provide some discount for people staying there -especially since the first several levels were empty for valet use only

The room was clean, but I was there for five nights and wanted housekeeping mid-stay to get new towels. Usually on longer stays I hang the "do not disturb" sign because I don't need housekeeping daily, but then take it down if I'd like my room cleaned mid-stay. Housekeeping did not come to my room at any point during my stay, regardless of the sign. Additionally, one of the two elevators was out of service and remained so for the duration of my stay. Finally, the hotel wi-fi was unreliable and stopped working entirely at one point as I was working online. This was a problem as I was working remotely and had to leave to find a coffee shop with working wi-fi. Generally, I enjoy my stays at this chain, the beds are always comfortable and haven't had issues like this at any locations in the past. All of that plus $45/day to park and the value felt extremely lacking.

Our room was ok too. Clean but noone came to clean it once or replace the towels once. I did that myself. The lady was great but again I had to take all the towels to her at the housekeeping and get fresh ones. There was a decent size pool as well at the hotel and a gym. The hotel is located beside two homeless shelters. There were people everywhere near the hotel strang out on drugs, walking zombies, and sleeping on the side walks, in the alleys, on door steps or bus stops. Not a great picture. While walking around we saw one on the sidewalk masturbating in brought day light. There is the Austin police HQ there too across the street, a.d lots of police presence everywhere. We felt safe.

Very comfortable to stay. The only thing not that good is the heating system is a little loud.

The water pressure is not great, nor is the hot water supply. The towels are scratchy and the light is poor in the bathrooms if you want to apply make-up. The air conditioner was quite loud in the room. Staff was great. Only one elevator was working, so it was faster to use the stairs.

Amazing staff, clean room, quiet area but close to old sixth street.

The staff was friendly, the room was clean & spacious, and the breakfast was great!

This hotel has pluses and minuses. The staff and breakfast are top notch. The rooms are comfortable enough, but no soundproofing. I was awakened several times per night. The last night there was a big concert outside my window, so the night desk person was kind enough to move me. That room had a broken a/c, but was quiet at least. The hot water in the shower is non existent. The neighborhood is close enough to walk to 6th Street, the Rainey district, etc. but there is a large homeless shelter one block away, which can be off putting. But love the staff and breakfast!

Clean room, staff was great

Y

Good breakfast. Nice facilites.

Great

Good location, friendly staff

Music bar across the street from our room was loud during the night but not unbearable

Great stay for the price.

Nice hotel but the water pressure was not good & the shower could of been a lot hotter!

Overall a nice stay for us. Bed was a little uncomfortable for us, but, not too bad. Staff was very nice and helpful.

Room was clean and comfortable. Because the room was on the side near an outdoor bar they provided ear plugs and a noise machine. Paired with the AC fan, it was not an issue at all. Friendliest staff everywhere from front desk to housekeeping to breakfast. Everyone was so nice.

Great

Had a great stay at the Holliday Inn Express thanks to a clean room, great staff upkeep, prime location with everything you’d want to do in Downtown Austin within walkable distance, and an awesome complimentary breakfast in the morning!

Overall was good for the money.

The staff was very helpful and the rooms were very clean and very well kept.

Great location, good breakfast.

Very good

The property itself is great! The pool are is beautiful, friendly staff, and great breakfast buffet. The downtown area in Austin is definitely what you would expect from a big city. We still walked from the hotel to 6th street at night and felt safe. It’s very close to 6th street and all the attractions. Great BBQ right around the corner. Great price and good location over all!

The hotel was very clean. Good location, walkable to 6th St.. Good breakfast options that rotated by day. The pool was perfect; clean, well maintained. The bar at the sister hotel next door was convenient and friendly.

It was great

Good place

Staff was exceptionally friendly and accommodating.

Todo estuvo bien, nos gustó mucho la ubicación el desayuno, y lo único fue q no hicieron la habitación, sólo el último día. Nos gustó mucho el desayuno.

Didnt use gym

I was shocked that parking is an additional 48 dollar

The staff was exceptionally friendly and accommodating.

The only complaint I have was that the live music from Stubb's next door seemed to be amplified by the air conditioner vent on the wall in the corner on the 5th floor. It sounded like a speaker. I could make out every word from the songs they were playing and it kept me up

Staff was great and it was a great location.

Great rooms and location.

Nice breakfast bar and clean areas

ممتاز جداً موقع لكن سعر المواقف مبالغ فيه

Excellent walkabout

Room clean, staff super friendly and helpful

Very friendly staff.

My room or bedding smelled a little like cigarettes although I requested a non-smoking room.

We paid for parking through expedia and when we got there the hotel said they dont except that and we had to pay again. So if expedia is offering the parking fee call the hotel an make sure because we lost almost an hour to not get any help through expedia and have to pay again for parking

The room itself was good. Walls are thin so we heard everything everyone was doing next door and outside. Staff was nice. Location was very sketchy

This is not a kid friendly area.

Meh

House keeping was not included unless requested which we were not informed of when checking in.

The pool was great!

We had an awesome trip!

On the downside, our pull-out couch did not pull out. When we asked the front desk for a replacement, they couldn’t provide a new couch but did bring up a cot, which helped. Also, the pool bar didn’t open until 4 pm, which was a bit of a bummer since it would have been nice to grab a drink earlier in the day. Overall, though, it was a very nice stay with a great location and enjoyable amenities.

Good location. Clean. Staff friendly

We had an excellent stay here.keep up the hood work we will definitely come back and stay here again in the future.

It's a busy hotel with lots of kids running around. I enjoyed it.

It was a nice hotel I recommend

Close to our venue which was the moody center. Friendly staff.

A

Great

I would like to suggest that when a customer books a room in the downtown Austin, hotel, you give them a code to get in the parking garage at that time. Then once in the garage, the signs for instructions to get to the Holiday Inn desk, needs to be better instructions to lead you there. Like hit -1* on the elevator. And when the desk person checks you in, tell the customer that you use your room key inside the elevator to get to your floor. The riom was nice.

The hold takes forever to be refunded

Awesome pool, the breakfast was amazing, very friendly staff!

Great pool area. Wonderful staff.

The cleanliness of the room was average. I did notice some things on the floors but didn’t affect the overall experience. The front desk staff, aside from one woman, were not helpful with most things as most of them didn’t know the answers to our questions and always referred to having to ask their manager who never seemed to be on site. We had 3 instances where service from front desk staff was very, very poor resulting in my having to email the manager about our experience. I am waiting on a response from her regarding these things.

Great short stay.

Very fast and easy

close to 6th street

Great price, updated bathrooms. The area around the hotel is really dirty tho. There is a homeless shelter near by so alot of mentally unstable people walking around outside.

It was a great experience

Good stay

Hotel was clean and walkable to many things. The pool was nice, I was able to enjoy it the morning of my check out since check out wasn’t until 2pm. I wish that when the bar/food is closed they had some small options in the grab and go like cold sandwiches or hard seltzers, there wasn’t any option besides basic vending machine items. Room was clean, blackout curtains wonderful. The only issue I had in the room is that my mini fridge didn’t get cold and I had brought back some food so I just ended up tossing it. Will be back for the location and the price!

No issues. Had a great stay. Amazing/friendly staff. Definitely recommend

Family friendly . Breakfast was Good. Staff was friendly and helpful. Pool area was nice and clean

Family friendly.

Security guard fernando was really helpful with parking and offloading luggage.

The area had lots of homeless at night and housekeepers didn’t clean the room even when asked

Our stay was amazing. Had to switch rooms but the second room we got was amazing very cool, with an amazing view of the city. Beds were very comfortable, pillows felt like clouds, & the shower pressure was amazing!! Breakfast was delicious & they kept refilling it. The pool was very clean & beautiful, had enough chairs for guest! 100/10

Rate change

Good

It was close to the moody center which made walking to it very simple.

Lady at the night shift was so rude!!! A black lady

really clean

Clean

Great property and friendly staff.

Night staff was rude

We had a wonderful stay! We definitely will be back!

Cool

Easy to p/u ride share Great pool Great price Good room

Great place!

Loud music from neighboring dance bar kept us awake until 2 am. The hotel provides white noise machine and ear plugs but that did not really help.

clean

Everything was awesome. Huge thanks to Andrew at the front desk, he was really nice and always willing to help! Definitely going back!

Every was nice and clean! Staff is friendly. Majority of places are within walking distance.

Great

Conveniente location. I am a returning guest

I needed a quick one night stay and this was perfect! The pool was nice and there were plenty of chairs to enjoy the sun!!

Polite staff, clean room

Very clean and modern hotel. Staff was friendly and helpful. Breakfast was very good, definitely among the best free breakfasts I've had - stuff like cheese omelettes, biscuits and gravy, fresh chocolate milk, stuff like that. The A/C worked very well, which is a must for Austin in the summer -- got our room downright cold even. Wi-fi worked and was easy to connect to. Neighborhood was central to the things we wanted to do. Only negative thing I could say is that there's a homeless problem in the area that manifests itself after dark. One guy in particular was laying on top of a trash can and shouting a lot. But can't really fault the hotel for that. Just sorta is what it is in an urban downtown area.

Party in pool Too loud right above my room. I had to ask to be moved.

So clean

We were in town for a concert at the Moody Center and we thoroughly enjoyed our stay at this hotel. The hotel lobby smells amazing! Our room was very clean and beds were very comfortable. The fridge and microwave came in handy for our leftovers. Jonathan at the front desk was very welcoming and even gave us a list of recommendations! That was a very nice touch. Our rideshare to the Moody Center was only around 6 or 7 dollars so not bad at all. We have zero complaints and look forward to staying there again for our next concert.

Nice, quiet stay. The front desk staff was extremely helpful, friendly, and attentive to our needs. Excellent breakfast. Although clearly published, the parking fee was unreasonably high.

Great customer service

Nice and clean hotel. Close to everything on 6th st. Secured parking was worth all the money