Hilton Garden Inn Austin NW - Arboretum

Such an incredible hotel!! Beautiful rooms, and the breakfast was amazing. Only issue we encountered was the pool being shut down for maintenance, as we did book this Hilton location specifically for the indoor pool. But that's nobody's fault, maintenance happens :) If we're ever in town again we will still probably book this same property!!

good value - quite rooms

The staff were very friendly.

Very comfortable, clean and pleasant.

Staff was exceptionally helpful and location is very clean!

.

Exceptional

Great location. Comfortable bed with lots of pillows. Nice coffee tea station as well! Will definitely return.

We had a reservation with brakefast and the workes said no. My Husband need to prove and show the email from booking.com, that we have a breakfast. We don't know what's happened. Thank's!

II'm sorry, but it was the second time that, I and my Husband had the same trouble. We had a reservation with brakefast and the workes said no. My Husband need to prove and show the email from booking.com, that we have a breakfast. We don't know what's happened. Thank's!

Very good

Very good

One night stay was exceptional, staff was welcoming and nice.

I love the location and access to restaurants. n/a

I love the location and access to restaurants. n/a

Exceptional

Wonderful room, very clean and comfortable. Staff were so sweet upon arrival as well. Loved the Irish man (forgot his name) who helped us check in, absolutely delightful. Nothing negative to say. Loved our stay.

Wonderful room, very clean and comfortable. Staff were so sweet upon arrival as well. Loved the Irish man (forgot his name) who helped us check in, absolutely delightful. Nothing negative to say. Loved our stay.

Yes the breakfast even that was not including was good, but the waitress Amy was the best of all, please let her know.

The staff was amazing! The beds were too small, but the pillows were super soft. The pool needs some TCL. The complimentary breakfast is not Hiltons' norm.

The staff was amazing! The beds were too small, but the pillows were super soft. The pool needs some TCL. The complimentary breakfast is not Hiltons' norm.

The staff and the pillows. The hotel has full-size beds instead of queen-size for the double beds.

The staff and the pillows. The hotel has full-size beds instead of queen-size for the double beds.

I asked for a room with double queen sizes bed. The beds felt and looked like twin beds.

Everything was clean. The staff was helpful even though I did not read how to get on wifi that was right in my hands. Staff, Tom was sweet and explained it for me. Breakfast was good and plenty of variety on buffet. If I return to Austin in future I will stay there again. Great access to various places I needed to go to.

The property was clean and neat The only thing I didn’t like was that people were outside smoking pot

The only thing I didn’t like was that people were outside smoking pot

Staff was great. Breakfast wonderful. Very loud air conditioner cycling off and on made sleeping difficult.

Very loud air conditioner cycling off and on made sleeping difficult.

I hate to be a pest, but our room was not cleaned on Friday, we called the front desk, and they said they could not do anything and that if we needed fresh towels we had to go pick them up. Also, Sunday morning there was a smoke alarm that went on about 4 or 5 times, and a crazy lady kept banging on a door and screaming very loud which made it difficult to sleep.

Hotel was great. Staff friendly and helpful. Bed was comfy. Really enjoyed my stay.

Clean room, nice staff, and a Pappadeux nearby, also in a quiet part of town. Nothing spectacular, but the kind of consistency you’d expect from a Hilton Garden Inn. The only thing about them is the pillows could be a bit more dense and the beds a maybe aren’t as luxurious or comfy as higher end spots. But for a quick stay or business trip, it does just fine. You can always ask for extra pillows, if needed.

Superb

We called and spoke with Tom (who was helpful at checkin for my 2 rooms for 2 nights - so I remembered him ) Tom was very helpful to locate our item so we could return later for a secure rescue of it Thank-you Tom ! Well done Sir !!

I have found Hilton Garden Inns to be consistently excellent.

The hotel was clean and the staff were very friendly

No

It was fine. Clean enough for our overnight trip plus the staff were very friendly.

It was nice and clean.

This is a pretty hotel, the staff was fine but unremarkable. Some things that might be trivial to others but are very im

Great rate, clean and cute room, and good breakfast on site.

Superb

Breakfast was plain bring. Egg, bacon buffet.

Nice staff

Great location, friendly staff.

Skip

The staff was kinda rude

Clean room

Pet friendly is #1. Room is spacious. Staff were very nice and respectful. Hopefully you would have options to get the room cleaned on an earlier time.

N/A

Pet friendly is #1. Room is spacious. Staff were very nice and respectful. Hopefully you would have options to get the room cleaned on an earlier time.

Although the hotel and stayed was good. The staff wasn’t as friendly and helpful as expected. However, I didn’t allowed that to ruined my day!

Great location. The views are pretty from the rooms. Staff was absolutely awesome and nice. Just whic they had more breakfast options at their buffet

Great location. The views are pretty from the rooms. Staff was absolutely awesome and nice. Just whic they had more breakfast options at their buffet

Clean room and building

The buffet breakfast was not hot, only lukewarm. The cooked-to-order breakfast was wonderful—-hot and tasty! The evening hamburger was good and the wine selection was varied enough for any palate.

The buffet breakfast was not hot, only lukewarm. The cooked-to-order breakfast was wonderful—-hot and tasty! The evening hamburger was good and the wine selection was varied enough for any palate.

this is a great 3 star hotel, convenient with great staff and great breakfast. i recommend it.

Very clean room and facility

Exceptional

Rooms are in need of upgrade. Carpet too dark and old

Clean hotel and room. The staff were nice and helpful. The breakfast was on point. I would stay here again and highly recommended.

Clean hotel!

Everything was so nice.. Ms.Rhonda was outstanding and so informative.She is awesome.. Mr.Stephen was very nice and polite during our checkout.. Will definitely be back to stay.,

Everything was so nice.. Ms.Rhonda was outstanding and so informative.She is awesome.. Mr.Stephen was very nice and polite during our checkout.. Will definitely be back to stay.,

wifi was down all weekend. AC unit in our room was not working. Had to have a mechanic in our room to repair the AC unit.

Decent pretty well kept good on housekeeping

Customer service from checking to checking out was excellent. The extremely comfortable bed, free WiFi and warm breakfast made for a great weekend stay.

Customer service from checking to checking out was excellent. The extremely comfortable bed, free WiFi and warm breakfast made for a great weekend stay.

Very clean good hotel

Passable

Wonderful.

Exceptional

Very clean Nothing everything was awesome

Very clean Nothing everything was awesome

Exceptional

Not really

The hotel looked different in pictures. The room smelled like it had water damage

Exelen I don’t have complain I recommend 100%

Room was dirty when I we checked in. Trash everywhere dirt sheets and towels all over the ground

Property was clean and safe. The only thing pillows are horrible

Breakfast was good with multiple options. Service was excellent & courteous. Room was clean. AC could have been less noisy. Parking was safe. Front desk Tom was really nice and so was the lady. Sorry to forget her name.

Easy check in. Friendly staff.clean room.

This hotel is very clean and quiet and the staff is really great! There is a charge for breakfast, but it is reasonably priced and really good.

The cleanliness of the lobby areas. And the rooms were very spacious and clean. I didn’t Ike how they charge a different price for breakfast. I do feel though if you are paying over 100 dollars for a stay then breakfast should be included. But other than that the hotel is very nice.

Good location, great value breakfast, clean spacious room, staff were some of the friendliest I’ve encountered over the years, so helpful, especially Rhonda and the cooks Nothing

Great Hotel

Would love thicker blankets on the bed. Even if you don't have continental breakfast, it would be great if there was complimentary fruit available to grab on the way out the door. Also, not tea bags in the room would be nice. K-cups for tea are pretty gross. I wish the best prices available were through you rather than through other apps. I prefer to cut out the middle man and deal directly.

Location was close to many attractions, UT, 6th street and the Domain. Room was clean, comfortable and meet all expectations.

Clean room

Staff was friendly, courteous, and helpful. Hotel was very clean with a relaxing atmosphere. This is where I’ll stay when I visit Austin.

Beautiful lobby, great breakfast, friendly staff

Great

All good, breakfast severs were very good.

Didn't eat breakfast, parking was well lighted, room was clean, bed was good, price was right

Sweet staff and clean rooms!

I arrived late at night and was cheerfully greeted by Gerry and provided a nice clean room where I could take it easy for 10 hours before I checked out. Breakfast buffet is excellent but honestly there are probably other hotels with the same buffet menu included in the price. At $15 I wasn't complaining, though.

yes

Staff were unlike any other I’ve experienced. Unfortunately Austin was not the greatest trip for me but if I go back I’m staying here! The staff was kind and funny and made it worth while. Lovely people and amenities. The room wasn’t super clean and a little outdated but the woman who cleaned my room once I got in was prompt and so sweet.

It was okay

The room was very clean and accommodating. When ordering dinner and breakfast from the kitchen, everything was great. Rhonda was very welcoming during check in. The entry for parking was a bit challenging since it shares the lot with other businesses, but very quiet for being so close to the highway.

It was a great stay everything clean breakfast good . Will stay again when in Austin

Desk staff was very friendly. Very nice.

Restaurants close by

Clean quiet close to eating establishments Heat in room not working. Had to move to a different room the next morning

Excellent stay.

Conveniently located

Mixed up rooms and I ended up paying twice. I am still waiting refund. Personnel was nice but could not fix the issue

Clean room and nice staff

Ok

Clean convient and comfortable

Check-in was a breeze and Rhonda was very friendly. The breakfast was great, food was fresh.

Very quiet and a good price

Roaches

Clean, comfortable, quiet, well located, easy on/off from Hey 183; good breakfast available (for a fee); pleasant, efficient staff. Nothing- it was great. It’s not the newest kid on the block but that doesn’t matter to me, it’s clean, safe, and well-maintained.

Breakfast was terrible for $15+ it was cold sausage burn bacon and hot.powder eggs. I won’t recommend it should have been continental /included in the hotel price

I gotta pay for breakfast?!? Go somewhere else if you want a complimentary breakfast.

The kitchen closed at 9: 30pm, which kind of early for people that is traveling.

only downside is hot-tub was filled in

The hotel and room was clean, staff was friendly and helpful, and the location was good.

The hotel and room was clean, staff was friendly and helpful, and the location was good.

Great location, super staff. Doesn’t hurt that it’s next door to Pappadeauxs!

Great location, super staff. Doesn’t hurt that it’s next door to Pappadeauxs!

Room was spotless and the staff was especially pleasant and helpful

Room was spotless and the staff was especially pleasant and helpful

Very nice facility even better booking process

Very nice facility even better booking process

Rhonda was great during check-in

Rhonda was great during check-in

The internet didn’t work the majority of my stay.

The internet didn’t work the majority of my stay.

Clean, nicely decorated, quiet and courteous staff.

Clean, nicely decorated, quiet and courteous staff.

My son got married to his sweetie and I sent them to you. Thank you. That had a wonderful time!!

My son got married to his sweetie and I sent them to you. Thank you. That had a wonderful time!!

Clean and friendly staff

Clean and friendly staff

nice room, toilet flush handle broke. Charging $25 for breakfast was a slap in the face.

nice room, toilet flush handle broke. Charging $25 for breakfast was a slap in the face.

Cleanliness

Cleanliness

all good

all good

The staff was extremely friendly

The staff was extremely friendly

Three times my key wouldn't work on multiple days so coming back late at night and having to go back downstairs and upstairs again was rather frustrating. Housekeeping was not good. The first day, only half of the bed was made and that was not done very well..Washcloths were not replaced.

Three times my key wouldn't work on multiple days so coming back late at night and having to go back downstairs and upstairs again was rather frustrating. Housekeeping was not good. The first day, only half of the bed was made and that was not done very well..Washcloths were not replaced.

Yes and yes!!! Everything was great.

Yes and yes!!! Everything was great.

Everything was great!

Everything was great!

Excellent time. We will be back.

Excellent time. We will be back.

Everything thing was PERFECT!!!

Everything thing was PERFECT!!!

Staff was friendly and room was good.

Staff was friendly and room was good.

Room was big, hugely temperatured control, didn't feel the cold that was outside, freindly staff at front desk willing to help, and big enough tub for a bath :3

Room was big, hugely temperatured control, didn't feel the cold that was outside, freindly staff at front desk willing to help, and big enough tub for a bath :3

Yes

Yes

Quiet room, cozy pillows, clean room, lovely staff - everything was excellent! It was such a great stay.

Quiet room, cozy pillows, clean room, lovely staff - everything was excellent! It was such a great stay.

Room was clean staff was excellent and courteous!

Room was clean staff was excellent and courteous!

Great hotel for the money

Great hotel for the money

Awesome

Awesome

All good

All good

Every thing went fine.

Every thing went fine.

Everything was great!!

Everything was great!!

Spotless room, the staff at the grill was so nice and courteous to my kids. She's Asian, and I unfortunately didn't get her name, but she is so sweet! Rhonda, the front desk lady, checked on us at different times, and that warmed my heart. Thanks, Hilton and team!

Spotless room, the staff at the grill was so nice and courteous to my kids. She's Asian, and I unfortunately didn't get her name, but she is so sweet! Rhonda, the front desk lady, checked on us at different times, and that warmed my heart. Thanks, Hilton and team!

Didn't partake of the breakfast. Parking was plentiful and safe.

Didn't partake of the breakfast. Parking was plentiful and safe.

Yes

Yes

Breakfast is not included, which is inconvenient.

Breakfast is not included, which is inconvenient.

Room was spotless, staff and amenities were great and the indoor pool was heated and refreshing. Truly enjoyed our stay!

Room was spotless, staff and amenities were great and the indoor pool was heated and refreshing. Truly enjoyed our stay!

Good price!

Good price!

Room was clean. Staff was professional. Breakfast was good but most hotels offer the same breakfast complimentary. Parking was fine with good lighting. The beds were full rather than queen. A/C thermostat did not work and needed AA batteries which staff was happily to provide but inconvenient.

Room was clean. Staff was professional. Breakfast was good but most hotels offer the same breakfast complimentary. Parking was fine with good lighting. The beds were full rather than queen. A/C thermostat did not work and needed AA batteries which staff was happily to provide but inconvenient.

N/a

N/a

Everything very nice

Everything very nice

Yes

Yes

The staff was very nice and accommodating. The room we stayed in was clean and the bed was comfortable . The only complaint I had is that the area around the desk smelled of dog pee. Besides that, great stay!

Everything was perfect

A

The room was clean, well equipped, and quiet.

Clean room, good area, staff nice

Amenities

Yes

Thank you

Always enjoy our stay here.

Ever

Easily accessible with minimal traffic. Close access to the Domain.

Room and property was clean and well maintained. Room was a suite so there was plenty of room. Furniture and room was dated. There breakfast was the same as most hotels but was not free.

Nice place and clean

Bad

Very nice staff, nice clean room, hwy 183 is a little noisy but white noise or running the room fan continuously masks it just fine. I would stay here again!

The staff was amazing!

The property is very clean. Staff was very nice and courteous.

was good

It’s a very quiet hotel and very hospitable staff

Nice property, clean and safe

That’s my personal opinion Good luck

Location was ok ;staff very friendly; need better lighting for reading in bed.

Great stay!

Frozen croissants not my favorite even if they can be warmed up in the microwave. Other than that it was good

Felt safe good area and close to highway

Pet friendly

Helpful and friendly staff. Ultra quiet, have stayed here several times now. Very good location.

Yes

clean, nice staff

I’ve been to this hotel multiple times when visiting in Austin and the staff and the hotel is always one of the best I’ve stayed in

I was only at the property for one night for business. My room was good size and very clean and comfortable. The restaurant staff was responsive and friendly.

Favorite location in the Austin area.

Great stay

Clean room, staff

Good place

I like this place

Very nice for the Price!

Staff was extremely sweet and helpful. Clean rooms

Very quite and quaint.

Very nice

if, during your stay, Tom is on duty - count yourself lucky …. a Five Star service on a 3 star budget. Always helpful and friendly.

Facility was clean and well maintained. Staff was friendly and professional. Tom at front desk was especially friendly and helpful. Enjoyed my stay and will return.

Had a wonderful stay. The room is very clean & quiet.

Hoisekeeper left some items dirty.

Clean, but the cleaning staff noise in the morning is very loud. They talk loud and they knock around other rooms loudly. The corridor and room has no noise cancellations so anyone talking in corridors can be very disturbing if you’re planning to sleep a little late.

Friendly Staff

Awesome!

Just such a nice place to stay all around. Hallways need a little air flow but the rooms were perfect ‼️

Incredibly kind front desk member, offering accommodations to ensure a comfortable stay. Room was excellent, especially for the price.

But when I went to hotel they said you have to pay $24.00 for breakfast and not free WiFi have to pay $4.95 for day WiFi They said you booked the third party Expedia call and talk to them we can’t help Plus they charge extra $50 deposit I don’t know why they charge extra $50 Front desk was so rude my fault I get hotel from Expedia

Neec to pay for parking

Enjoyable inn for a few days! Clean, quiet, great service.

Nothing to share

There was a smell as soon as we walked in the room. Would not recommend, can go to a nicer hotel for the same price.

The staff upon arrival was great. Mya or Mia was kind and informative upon check in. Room was clean and over all. The breakfast was okay but the breakfast hostess she was kind. My only thing was no vent hood in the bathroom...lol but I enjoyed my stay.

Awesome

Great place to stay and staff was so friendly. I highly recommend this place.

A/C constantly cut on and off and it was loud and was warm durning the night. There also was a nonstop drip in the shower that was super loud as well.

Everything was nice, I just wish it had an outdoor pool rather than an indoor pool… other than that all was great

Super nice and very clean! Had a great stay—amazing staff made the experience even better

We have stayed here many time. Close to where we need to be. Freeway construction out front but our room was in back so no noise. Hotel has been nicely kept up.

That is an excellent place for the travellers and visitors. All went well. We are so happy with our stay and will be here at our next visit to our daughter

Clean

Good experience overall

We was highly disappointed get there Sunday night and the restaurant and bar both closed and nothing advertised about that. If u put restaurant and bar down on what the hotel has then make sure they are open

Stay hete often Front desk is informative, welcoming, efficient. Room was clean, AC worked well

Staff

Staff is wonderful!

Very happy with our stay at this hotel. All of the staff was excellent, the room was very quiet and the breakfast was very good.

Check-in was fast and easy.

The person who checked us in was incredibly kind! Wish I got his name so he could be recognized!

The breakfast the cook made was very, very good! Everyone was very customer friendly.

Our stay was amazing! Absolutely loved the staff! Very professional and friendly!

Everything was great. The room was nice and the staff were very pleasant.

It was a pleasant stay with clean rooms and helpful staff.

Good

.

Todo bien.

Pleasant stay

Great experience for the price!

I spent few hours in the hotel, anyway the few time i stayed there has been nice

Nice location as far as getting on freeway service not great at all the guy that checked me in was eating a bowl of noodles while speaking to me. Ice machine on 2nd floor did not work also was fold breakfast could be eaten @ an additional cost failed to tell the cost.all in all I would not stay here again

Nice place

Loved the customer service and the hotel was nice and clean.

Reasonably priced and as expected , no frills and family friendly

The hotel was very clean & staff was very friendly, however there was something wrong with our AC unit in our room. It was making very loud noises for about 30 seconds to a minute everytime it was about to shut off. It woke us up at least 5 times during both nights of our stay.

They over charged us for the room at check in. I didn’t realize it until we were in the room. We will attempt to get it corrected in the morning.

We had a great night stay, would book again!

The area around the hotel is not super glamorous, it’s off the highway, and it’s not very walkable, but if you’re driving, it’s close to a lot of good restaurants.

Good service

Hear place for a little getaway

pretty good!

Stay was nice but we were disappointed that for the price we paid there was still a charge for breakfast

Nice but on McArthur which is a busy street. Road noise

The hotel was clean and it was a good location for our stay

The bathroom shower tub was clogged and the water was slow to drain. The shower didn’t have shampoo.

The staff are excellent here.

All good

Staff was amazing/friendly! The location of the property is great with a restaurant onsite and in parking lot. There is an abandoned building as well on the property but if you can look past that the property is amazing

Great overall experience.

It was clean, safe, roomy. The staff were incredibly helpful. Great breakfast options.

The breakfast was good, but expensive.

It was good. We just wish the beds were a little more comfortable and that there was a vent in the restroom because for when we showered.

Overall a good experience at the hotel. Friendly, quiet, clean, good breakfast especially the yogurt bowl. A couple things like the sink tub and similar would benefit from a little maintenance.

This hotel is great, the staff was great, nice and quiet place and easy to get too….the bed could be a little more comfortable though. It was a little hard but other than that this place was great.

It was a good stay

It was a great stay!

nice place tostay

The hotel was very clean and tidy. It was my neighbors young folks ready to partay so my sleep was disturbed from 1030-3am.

This is an old hotel with dark furniture, poor lighting, and carpet in need or replacing. I was surprised that there are still hotels like this, especially in the arboretum area of Austin. The staff was friendly enough and I was happy to get a text from a staff member who was there to answer any questions. Very nice. The bathroom sink was clogged and that was disappointing. I will not stay there again

We have stayed here several times because of the convenient location.

The room was clean and the staff was nice.

Clean comfortable room, reasonably priced breakfast which was excellent.

The front desk staff was not friendly at all, breakfast was not included, and there were public hairs stuck to the ceiling in the bathroom above the sink (absolutely disgusting). There were also apparently break-ins to the cars in the parking lot in the past. Though it didn’t happen to us, we were worried about where to park.

Friendly, courteous staff

Staff was super friendly. The gentleman and lady on Sunday morning were so nice and their customer servixe was great!

Very clean, friendly staff, good breakfast. Property is older and needs a little attention to small details, but overall a nice stay.

Hotel needs to be updated. Lots of patch work throughout the bathroom. Old carpets. Good location though.

I enjoyed hotel, however, the noise of air conditioners below my room were very loud all night long and woke me up a lot. Therefore, I did not sleep well.

It was a nice hotel nice stay very clean

It was great!

It was a very clean hotel and the staff was super friendly. Wish the indoor pool was open but regardless it was an amazing stay.

Great place to stay. Nothing to complain about.

The establishment was very clean. The rooms were very nice. The staff put a welcome on the tv personalized to me.