Lux Hotel & Spa, Trademark Collection by Wyndham

Overall great stay! Def would book again!

Included breakfast, the pool, and the spacious room for my family of 5 was perfect. The bed was SO uncomfortable. We stayed in room 400. The middle of the bed was sunken, so my husband and I were smashed together in the middle. And the mattress was so hard.

Everything was mostly good however when we arrived, the air conditioner was not in our room so it was very hot and smelled stale and took a while to cool down and get the smell out. The restaurant was smoky and dingy, but the food was good. Everything else in the hotel was fine however, on our last day, I saw a mouse in the elevator. I alerted the front desk and they did not seem super concerned and he gave me a free bag of M&Ms for my trouble and that was it likely will not be staying here again due to the mice issue.

Good recomended

This place looked good from the outside into the lobby, but that is where it stops. The so called breakfast every day was plastic tasting flat sausage and powder eggs, toast and orange juice that taste like water that’s it. The air condition in the room leaked with water on the carpet. It stayed there for the whole time we were there. No maid service, no fresh towels.

Advertised as a hotel and spa. Never saw a spa anywhere. Instead we were greeted with a huge loud party at the attached convention center that was not known about. The party when on until 11:00 pm. We were in what was listed as a family suite but the party music was so loud it vibrated the walls and our family could not sleep until I was over. Not ideal for the baby or the older children. The air conditioning was old and just on the exterior wall so it did not cool the kids room or the bathroom at all. The breakfast that was included was minimal, coffee, cereal, toast and eggs, no fruit or anything fresh. The whole place smelled odd and the carpet seemed to need to be shampooed. The one good thing I can say is the location good. We will not be returning to this hotel.

Room smelled musty, housekeeping staff told us it was because they dont change wall ac filters enough??

The bed was very comfortable, Air conditioning was soooo nice! Room was very clean and the staff were super friendly! If you’re wanting a very decent place to stay for an affordable price, this is the right place.

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Visit was pleasant.

Wifi did not work. Power bar for the microwave, tv refrigerator, light did not work so we had to take turns with the outlet . Shower curtain rod was falling down. Shower faucet did not work correctly. Room key stoped working after first night of first of two night stay.

I was scared about the security overnight cos they had party in the hall when I checked in and also people (crowd) were at the restaurant or club whatever it was called. Secondly there were too many people talking beside my room by 12 to 1 am on my second night which kept me awake for awhile. It’s a nice place though and I will still lodge there if need be, all the amenities works well. They cleaned up my room when I went out and my things were left the way I left them. They changed my towel as well. The receptionist were so welcoming too.

The first room given to us was not clean enough to stay in. The following room we were given was better. The air-conditioning was off when we arrived so the room was 82 when we turned it on. Took all night to get to 70. The room was mostly clean minus the dead Roach in the bathroom on the floor next to the trash can. The beds were made and fairly comfortable. The hallway on 6th floor had a musty smell maybe due to AC in the rooms being off but unknown.

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