The Ricardo Marriott® DFW Westlake

Superb

Loved the balcony.

Breakfast portions were large and the service was wonderful!

I was very surprised that it was so quiet and peaceful with a lot of nearby restaurants and things to do

Beautiful, clean, elegant hotel. Valet team was great, Toro restaurant was the best steak we’ve had. We stayed here for a kicking camp our son attended at Argyle high school which was only 15mins away. We loved our stay here!

The property was clean and very nice. Good amenities in the area. Great location. However, our room was not done the first day we were there. Not sure if they had sufficient staff. Other than that. Great stay!

Staff was very nice and helppful!

Great

Room was outstanding, everything was clean and comfortable, staff was very friendly and check in was a breeze

The only comment I have is to paint the steel ballards in the parking area a different color the then the pavers.

The Ac was fine but the controls were a bit confusing. It was chilly while there and the heater was difficult to turn on. Didnt eat breakfast.

Great room and fun hotel

The room we stayed in was perfect the balcony felt nice and secluded.

This hotel is absolutely BEAUTIFUL with the new upgrades and renovations. I felt like I was at Kim Kardashians house. Seriously. It is very chic and has California vibes. Rooms were amazing, price was fantastic for the night that we paid the amenities are next level. WILL only stay here.

appeared to be recently updated, interior lobby and rooms were clean and well thought out. It was rainy but saw the amzing pool area from our room. Our stay was quite we both loved the pillows!!

The newly renovated space was so accomodating. If I had an issue, they quickly resolved.

Phenomenal staff! Pleasant, courteous and helpful. Clean, quiet rooms. I know it sounds silly but I loved that I could control the thermostat. There are renovations going on currently but none of that was a problem..no disruptive noises or inconveniences at all. Restaurant had a small menu but everything I tried was delicious. There’s a coffee shop in the hotel and the barista was lovely and friendly and my coffee was wonderful. I was well taken care of. I will definitely book again at this specific hotel.

Remodeling taking place but not great

Amazing! Great weekend getaway and so quiet!

Exceptional

Room was great and the staff were very nice!

The property is undergoing an extensive renovation. We were able to take advantage of one of the renovated rooms. It was extremely nice. Bathroom is on the small size but very nice. The desk and couch areas were excellent. Comfortable bed and pillows. All in all we were very pleased and the rate was a bargain and reflects the nuisance of the construction around you.

Hotel is under construction, lock on door kept getting stuck in locked position. Was awaken by cleaning staff at 8:45 who were talking very loud in hall way outside of room.

Under construction

Clean, friendly staff

Staff polite and welcoming

Very frustrating

Repeat customer. Room and front desk are always great. Smart TV never works, always hard to navigate TV channels, adjust volume

Hotel was okay. Lots of open, dead space and rooms are far from the front desk of the hotel. They were undergoing construction so many eye sores (elevators, hallways). Staff was very nice. Only stayed for a short time for a wedding so it was sufficient for what we needed.

The place is very elegant. It's in a great location. The staff was wonderful. The rooms are very nice.

Good stay

Everything was well accommodating and we enjoyed the overall stay. The restroom was my only ick, (we stayed in 227), there was a thick layer of dust in the shower and on/around the toilet. The towels smelled weird but I had brought our own anyways. My 4 year old son has an immunity deficiency and gets sick easily so cleanliness is a big one for me. I always bring some small cleaning stuff with me and disinfectant so I cleaned it up myself first before use. Other than that, my boys LOVED the bouncy bed. I’d love to know where you get your comforters!

Staff is stuffy

This location is convenient to commute to my company.

FYI - I could not find it listed on the Marriott Bonvoy website.

LOVE

Hotel was too old for the price . lack of coordination between Marriott and Hotel.com on room charges. Next time I’ll deal directly with Marriott when booking my reservation

Valet only parking not free

Having to move rooms because the bed didn’t have the correct sheets on it. I had to move after I was unpacked and ready for bed . It was close to midnight. For a 4 star hotel that is unacceptable

The property was under renovation, but I was not given any notice in advance. Mildew smell, cracked bathroom tiles, blood stain on the carpet, mattress was a dromedary, billed an extra $20/night for valet parking without notice, no room cleaning nor fresh towels until the night before my departure. Staff was very kind, but the stay was a train-wreck.

The property was under construction.

Hotel is under renovation construction. The noise was not a concern, just an eyesore. Also, self-parking was not an option though there were plenty of spaces beside the hotel.

We stayed for 3 days, rwo nights. The hotel is in the middle of renovations. We did not have a renovated room so it had a little wear and rear but was.clean. service was.excellenr. The pool was.nice but there qas some mold.near the bottom on the walls and some leaves. The robot cleaner was stull at work at 7 am.

The location was convenient. The hotel is being renovated and this isn’t advised. I sleep until 10 but it starts at 8am and was on my floor or right below as you can see the trucks in my photo. Additionally, there is tons of parking here with a garage, but a forced valet you have to use is on the side of the hotel. It’s a huge hassle to have this in the burbs when you need in and out of the car. It’s also an additional expense. They enforce it via a rude rent a cop who advises you that it’s private property and you can’t park anywhere. My room was dated with a hair on one bed. Finally, I was double charged and customer service is of no help. All around it was a disaster. Update the rooms and keep them clean. Be upfront about construction. Own up to and correct mistakes. Stop the forced valet in the burbs.

Would had been nice to have a notice that there was construction taking place and i had no vhouce but to use the valet.

The location was convenient. The hotel is being renovated and this isn’t advised. I sleep until 10 but it starts at 8am and was on my floor or right below as you can see the trucks in my photo. Additionally, there is tons of parking here with a garage, but a forced valet you have to use is on the side of the hotel. It’s a huge hassle to have this in the burbs when you need in and out of the car. It’s also an additional expense. They enforce it via a rude rent a cop who advises you that it’s private property and you can’t park anywhere. My room was dated with a hair on one bed. Finally, I was double charged and customer service is of no help. All around it was a disaster. Update the rooms and keep them clean. Be upfront about construction. Own up to and correct mistakes. Stop the forced valet in the burbs.

There was a lot of repairs, and only valet parking.

Quiet, cheap

Old rooms and bathrooms

Midnight and making noise

Won’t stay there again

Building has not been updated from the 90s. Booked a room for our wedding night and had to go home.

Hotel was nice but the construction was a mess. It was hard to figure out where to park or even how to get out of the parking lot.

Only reason it’s not a 1 is because the door and valet men are very nice and professional as well as the front desk- you guys find another place to work, this place is a sinking ship.

Under construction and there were no ice machines etc The valet required parking not indicated and was a newer feature. I have stayed here before and the valet parking was not required.

Larson Lloyd

Bed was very uncomfortable, shower didn’t work properly, floors were very dirty and there was visible mold and water damage near the room door. Construction workers set off the fire alarms and the staff never came out to tell the guests if it was safe to return back inside. We missed our morning commitments due to the fire alarm making us delay. They state that it is valet-only parking, but the valet service attendant smelled absolutely awful and made our car smell terrible for the whole day. Nobody seems to know who is in charge. The friendliest and most helpful people were the cleaning staff. Luckily they comped our valet charges, but the whole stay was definitely not worth it. I’m sure it will be nicer after the remodel, but right now it is a disaster.

Exceptional

Pleasant

Great room; enjoyed pool area as well

Customer Service

A little to isolated and you cann0t self park, have to use valet parking

Looking forward to the renovations bringing more counter space in the bathrooms and softer mattresses.

how quite it is

Pleasant

Pleasant

Was told parking was included in my total cost at checkout, only to be charged 21 dollars the next day, Took about 15 minutes for water to warm up enough to even get in the shower. Very dark outside in the early morning. Extremely outdated

This hotel was under construction and renovations. No front desk, crowded, there was a conference going on right where the lobby area was. The rooms are older, garage is spooky and small.

Cold showers, ants, unsafe, dirty, poor services , never stay here far better places nearby even if their remodel works which is doubtful

Clean. Friendly staff. Nice bar/restaurant area. No a/c for most of stay. Remodeling construction

No a/c for most of stay. Remodeling construction ? going on. Check in location due to construction was confusing.

This place has no business being open. Rooms are old and dirty.. Property under construction and nothing available.. We left this property in books somewhere else. It was that bad!

This property was under major reconstruction. There was nothing clean around the place refrigerator didn’t work air conditioner. Quit working the area around the hotel is rundown. The staff at the hotel are extremely nice. Not their fault but the property is in terrible condition.

Property is under construction/remodel and was not disclosed. They gave us the wrong room, but did give us the correct room later so we had to play musical chairs. The room looked nothing like the pictures. Room service was poor, the food was terrible and cost almost half the price of the room. Guess they have to get money for that remodel some how. Getting to the room was a challenge through the construction.

Great room.

Parking is not convenient. There is a charge for parking as well

The lobby was pretty nice As soon as you walk in you think this hotel is pretty nice but wait until you walk down the hall to your room. The carpet changes and everything else is crappy. Wallpaper coming off, nasty carpet, tub spout completely came off the wall when I pulled the knob for the shower, desk was dirty, the bathroom ceiling looked like was painted over the old peeling paint, the a/c woke me up multiple times, pretty much everytime it went off.For $200 I was expecting a little more.

Very nice. 1st room heat wasnt working and they were so fast with sending someone. They quickly were able to move us rooms and it was seemless.

Everything was great, limited parking

Airport service was advertised but not available

Beautiful lobby and restaurant. Very friendly staff and clean rooms.

Clean and newly remodeled

Stayed here for a work trip and will be my go to when i'm in town!

Breakfast not included with room. Shower didn’t drain properly leaving shin high water. Paid parking $10 per night. Things that should be included with the stay are an extra add on.

Honestly, I have mixed feelings about my stay. The young man who checked me in was superb and exactly what I expected from Marriott. This was a staycation, but I was not familiar with the area. I only had one issue and that was with room service, food, and charges. The receipt I received including tax and delivery fee was different than the receipt presented upon delivery, a Cesar salad and lukewarm flatbread FOOD WAS NOT WORTH $50(tip included). I spoke with Josh & Evelyn via text about the issue and was prepared for no action. Evelyn offered a complimentary breakfast card never received and upon checkout there was no mention of it, which again I was not surprised. Overall, this property accomplished what I needed for the weekend, but rooms could use a little TLC as the towels were very rough and needed replacing, the sheets needed serious replacement as well as other cosmetics issues needed addressing. Would I stay here again probably not but will continue to stay at Marriott properties.

I was highly disappointed with my stay. Isaiah and the young lady from room service were friendly and provided good service. However, when I arrived in my room it as very dated and opposite of the impression from the pictures online and the gorgeous lobby area. The next morning when I got up to check out, I pull the shower curtain back and notice there was water in the tub. And after getting dressed to check out, I called the front desk to ask if someone could help me carry my luggage downstairs. I was told they don't do that. I asked can someone just bring me a luggage cart, the woman who answered the phone said we don't typically do that. I will never stay here again. The only reason I gave them two stars was because of the area it was in and staff I mentioned earlier.

Great hotel. Stayed for pool. Pool closed for a situation and never reopened during the hottest week of summer in texas. 106 average. Big let down. Hotel is clean and attentive. Rooms are small and beds are very uncomfortable, so are the pillows. Overall a 4 star experience since it was clean and people were nice

It was nice but the ac didn’t cool very well. Other than that it was nice. We would stay again

We needed more space for our toiletries.Double bed was little small.

It needs to be renovated

Staff was unfriendly, and of no help at all!

Everything was very good at this hotel, felt very safe, nice and quiet and all of the facilities and the room were top notch, nothing to complain about.

Starbucks was closed. Hair dryer was sticky and gross. Hotel was very cold. Ubers had trouble getting to the hotel lobby.

Bug in my bathroom. Need to remove all alarm clocks from rooms. Clean carpets.

If the mattresses could be a little softer that would make a huge difference.

As we asked closer to our assigned room we encountered wall paper falling off the wall and carpet missing with a larg construction paper covering a huge area, I nearly slipped. As we neared the room (438) a smell began to creep up and we noticed exposed pipes. It smelled very bad.We were given a room smelled really bad, like sewage I took video and pictures. I could not believe my eyes. I just wanted to leave. We were planning a longer stay but decided not to book here for the rest of the weekend.

Bedroom was not clean at all.

As soon as I arrived I was struck by the excellent signage. I’d never been in the area before so I was so appreciative that things were very clear. Hagan helped me check in and add another night to my stay with kindness and professionalism. The property is beautiful and just enough of what you need without too much. I’ll be returning again and again.

bed is wor out shower is for some one 4' tall

The listing said the room sleeps five but it had only two double beds with no couch or rollaway options. Expedia refused to do anything about it and was terrible at the whole situation. More of an Expedia issue, less of a hotel issue.

Too strong perfume smell on floor level hallways.

Service

Respectfully I’ve stayed at nicer motel 6s. I stayed at the aloft down the street for the rest of the week and that property is much nicer. You did a great job on that one.

price point should rate exceptional not average

Convenience, cleanliness and quiet.

Very quiet surroundings and staff is extremely courteous.

Awesome stay, Mr Bob at the bar was very helpful and nice

Flew over to spend Mother's Day with my daughter and granddaughter. This is a beautiful Hotel and comfortable. Staff was great. It's a little pricey and restaurant is expensive. Hotel is great!

The Mexican & Italian restaurants next door were great. Good food & staff.

All in the back No soap in bathroom sink, one coffee cup, no sweetener or stir stick. Room was very nice and clean I know this was a slow time but all the more reason room should have been stocked with needed items

The hotel itself was welcoming whwn we entered however the room was usual basic room but could some updates and the bed felt like we were laying on a wooden block. No microwave and single sink and tub looked over used and a bit old so just some basic upgrades qould have made it more comfortable but that is my only complaint not comfortable

It was a quick overnite stay. The room was sufficient for our needs. Friendly staff.

The area is so nice and lobby of hotel… but the rooms need a complete makeover and update!!!

Hh

We had a wonderful stay, beginning with Mark who helped with getting our luggage to our room. The staff was very friendly and helpful.

Great dining - updated and clean - very attentive and helpful staff. A great hotel!

Great stay and location!

Check in clerk was quite brusque not exactly welcoming. Other clerks were more friendly. AC in room struggled to get below 72 and never made it down to 68 where we set it. Flat pillows.

The property was fine. I didn't like that we couldn't find any coffee places that were open

the hotel was very quiet and the staff all very nice. I did feel the breakfast buffet was a little confusing. It was very small and we didn't even know there was a menu until after we had eaten.

Unfortunately beds were horribly uncomfortable

The double beds were a JOKE- they were so small- but that was our fault because we shouldn't have interpreted the "double beds" as 2 Queen beds. It was a very disappointing stay for us...No, we will not be back...and to top all this off.....- you guys charged us TWICE for our stay !!! Wow... who's really running this place?

Everything was great with this location, the only complaint I have is the AC in our room was not working properly, and we stayed during the summer, so it was HOT during the night which resulted in a very uncomfortable stay

I stay at this location 2 times a year. It is my safe relaxation spot away from my home.. Beautiful location and its so peaceful

Excellent and beautiful. Great service

The staff was great. It was ridiculous that the WiFi wasn't free.

The rooms were very clean and spacious. I did not enjoy that i had to pay for internet

nothing notable

even though our room was booked for four people they were only two towels for us. There were no clean towels at the pool. However the several times we have to call for service the staff was very quick in response and very friendly. I thought this hotel was overpriced for what you got. The spa was Not working and that was a big part of why we booked this hotel.

Nothing exceptional in that hotel.

We were pleased with the location and the Lobby and thought Wow we picked a nice hotel but then we went down the hall and to our room and it was outdated and didn't seem very clean. It was a disappointment for sure! Location is great but I wouldn't stay again.

It was an excellent location customer service was excellent as well. Amenities were great. The only thing was the blanket in our room seemed dirty.

I liked the hall where we attended the party, however the rooms where not decent. There was a bug in the first room they provided for us & the room was smelly. We ended up staying in a 2 full beds room when we paid for a king bed room

There was a little trouble with our reservation. We had booked two nights but they had us leaving after one thus we needed to have that fixed. When we received our room it had left over trash in the wastebasket (banana peel etc) and the room was not cleaned very well. We ate in the restaurant and waited over thirty minutes for our drinks and longer for our food.

Close to work and bar staff were friendly. Garage parking was convenient

TV did not work and no Microwave in room and the one you could use was in Starbucks and it was closed

Breakfast Buffet was good buy no one ever took our drink order

I liked the property because it was off the road and quiet. I disliked that there was a charge for wifi. WIFI?!?!? I can take a charge for a 3 dollar bottle of water, but come on! 15 dollars for wifi? Too many nice places to stay in the area that don't nickel and dime for everything. I had a pleasant evening, but I won't be back.

The lower level floor has a smell. Same with the room. Service was good.

The door lock did now work correctly, the TV never turned on with the remote control, the bathtub was clogged and the shower faucet did not work well either. I guess maintenance was a COVID victim as well. Everyone is friendly and engaged but at a certain point restrictions should be clearly announced up front as the price of the room certainly includes housekeeping and no discount is given for not doing so. There are sufficient protections available now for COVID so services should be as usual and not just upon request.

The hotel was absolutely beautiful inside & out, with all the amenities you could want or need. Everything was updated, clean, & comfortable. However, what really motivated me to write this review was the outstanding customer service we received. From the check-in process to rushing to grab a quick breakfast on our way out the door, everyone was so accommodating & went out of their way to ensure it was convenient and stress free for us! We will definitely be back!!!

The room was clean upon arrival, and the interior is competent but tired. The temp control didn’t work and I had trouble sleeping at night because I couldn’t cool off the room. They are not currently doing any in-room cleaning or replacement of toiletries and linens. The desk counter is elevated, but the chair isn’t so you end up working at shoulder level.

So lovely and comfortable. We got a very i scale hotel for a great price.

I liked the parking garage and it’s proximity to the elevators. The balcony was nice to get some fresh air in the room and the room was a good size The hotel was nice and clean except for some areas of the room. The hotel needs updating: it had no place to charge devices and needed more plugs. I appreciated the free coffee on Christmas Day and didn’t mind the Starbucks the next day, but the last day there was no coffee to be found (Starbucks was closed and the little room one, in my experience, is never worth it). In hindsight, I suppose we could’ve ordered it from the hotel restaurant (which is a little pricey) but we were packing to leave and in a hurry and it didn’t occur to us. All in all it was mostly comfortable and clean and was very convenient to the area I was visiting.

Beautiful property, friendly and attentive staff and easy access to highway and local restaurants/bars. Would definitely stay here again!

Nice place to stay

The lobby is very pretty. Parking is free. Just the rooms are very small and though it was new, still feel dated. Our balcony faced the street and was as big as the room but unusable. The window was small and not enough light coming in

It was absolutely amazing. I had to quickly change hotels and they were available and very nice and were all about details. Will definitely stay again

After checking in at midnight, totally exhausted from driving 800 miles, it was extremely disturbing to pull back the comforter and see a dirty sheet with some nasty crusty stuff all over it. We slept on top of the covers and checked out by 6:30am. We will not be using them again as a pit stop, dog friendly or not!!