Hotel Casa Margarita

Location

Incredible staff, unmatched location and rates. Rooms for 2 are a bit small

Excellent service. Friendly staff, the bell boy and receptionists were the best. Unmatched location and incredible rates. No heater in rooms, siza of room was a bit small

Passable

Bed was comfortable. Plenty of hot water for the shower WIFI was weak and intermitant

location, cleanliness, the staff was kind and honest, travel agency inside the hotel with good offering and competitive prices room a bit chill (I stayed there in June), the room does not have hairdryer nor iron, the breakfast at the restaurant was below average

Internet was low and bad and phone signal is extremely low.

Very well located hotel on the main street close to all the cafes and shops and main plaza, within walking distance of all the main sights and the bus station. Rooms are located around a lovely central courtyard. The room was well appointed with tv and ensuite. Staff were very friendly. And the room happened to be available when I arrived early in the morning so they let me check in. Because the rooms are located around the central courtyard which is also a restaurant you can hear the noise from the courtyard in the rooms (or at least the room I was in situated on the ground floor in the corner of the courtyard). This ended by 2200 or 2300 so wasn't a problem but imagine it could be if customers are eating late at the restaurant.

Good location, nice courtyard, staff very friendly and helpful.

Small rooms

The location, is over the principal street

Extremely helpful staff. Perfect location. Great recommendations for what to do in the city. No balcony or external window but not an issue for us

The bed was really comfortable. Location was right on the center of downtown in a quiet zone. Super peaceful place, and great design. Staff was really nice and helpful.

Very good

Perfect location - right on the main pedestrianised street of the city with lovely bars, restaurants and shops just moments away. My room was comfortable and cosy with a large bathrooms The staff were all really lovely and kind! I was travelling alone but I think the queen bedroom I was staying in would be quite small for two people. Because of the size of the room, there was no bedside table which would have been nice to have for water, my book, phone etc.

location and cleanliness staff weren’t overly friendly but helpful when asked

Great location on main street, 15mins walk from bus station. Quiet room on upper floor with (almost) private terrace. Friendly and helpful staff. Restaurant on site if required Nothing, all good

Loved the location. It's in a very central, busy area. Main attractions are within walking distance. It's a 3 star hotel so we knew not to expect anything outside of the basics. However, the wifi was terrible. We needed it for work. We thought it was the area, but we went to a restaurant two doors down and the internet worked wonderfully. Now, the worst part was the lack of customer service and getting ripped off. The hotel staff failed to provide us with maps or tell us anything about the town, they didn't inform us of their restaurant, or tell us that they closed their door at a certain hour at night. We walked back to our hotel a little after midnight. There was no intercom or doorbell. A street vendor had to tell us to knock very loudly so we could be let in. On March 25, 2023, we asked the female staff member working the reception desk for a taxi. We wanted to visit Chamula and Zinacantan. She stated that she'd have to call a taxi to ask for the price and told us it would cost $900 pesos for his services. We said it was expensive, but she said he was providing a tour service. The guy did nothing out of the norm of a regular taxi driver. In Chamula you can get a cleanse for approximately $100-$150 pesos. He told us he could give us a cleanse for $2500 because he comes from a family of healers. We declined. We spoke to others in the town and were told that a taxi to both towns and back should have cost us about $250, $500 max. The hotel also referred us to a taxi company to pick us up from the airport when we landed in Tuxtla. That company charged us $1800 pesos. Once we talked to others, we learned we should have been charged $800-$900 maximum. We understand we're tourists and that the price is going to be a little higher, but to refer us to so called "taxi" companies that are charging tourists double the price is outrageous. We've traveled to various parts of Mexico and the hotel staff have generally been helpful and have informed us of what things/transportation should normally cost.

Superb

Very good