The Westin Riverwalk, San Antonio

Great customer service the layout of the hotel was nice and gave easy access to the riverwalk the hotel team was very helpful and accommodations were on point.

The room was clean and very comfortable. The pool area was beautiful. For the cost of the room a continental breakfast could have been included or at least a bottle of water.

Very good

.

Hello, I would like to file a formal complaint regarding my stay. First, our balcony has been unusable due to a bee infestation, which has created both a safety concern and a significant inconvenience during our visit. Additionally, our room was not serviced today. Despite calling the front desk several times, the bed was not made, and housekeeping did not arrive until approximately 6:30 PM. This level of service is unacceptable and falls well below the standards reasonably expected during a hotel stay. These issues have significantly impacted our experience, and I am requesting an appropriate resolution for what has been a very disappointing stay. I would appreciate a prompt response regarding how these concerns will be addressed.

Breakfast-for a traditional breakfast it cost $30 and it was terrible. The 2 eggs were just ok, bacon was greasy, soggy, and cold. Potatoes had no taste and one piece of cold toast.

Enjoyed our stay,

The hotel is very nice tha balcony room was excellent I will be back soon

Exceptional

Great property on the river walk, highly recommend

Very good

Exceptional

Exceptional

Everything was great except the hardness of the pillows.

Right on the riverwalk. Great views.

Pool said it was heated it was not, and too cold to go in. There was construction one night so loud that we couldn’t sleep and the Concierge said they had no idea what we were talking about and made no report or compensation.

Well located, great staff and really comfortable rooms. The pool is a little small but the DJ was a great perk.

Amanda was 100% comprehensive with a problem I had: a package that I ordered was opened and stolen by someone at the front desk. Pillows were extremely unpleasant. I ordered a package from Amazon and the day I checked in and asked for the package a small stature woman with black short hair and asian like features gave me my package but it was just an empty bag that showed it had been opened by someone. When I asked to check the cameras or ask security this woman told me that she wouldnt do that because it wasnt possible and that the package was surely opened by Amazon. She started treating me condescendingly and rude so I told her that I wanted to speak to someone else and she just left. A woman named Amanda told me she heard how the other woman had spoken to me so she apologized and told me that she would submit to my room a credit for the value of the package that was stolen so that I could spend it in room service. I had to order and pay for my package again and when the second package arrived the guy from the front desk told me that he didnt know about any packages and that he didnt have the phone to contact anyone so this only made me believe more that the first package was surely stolen by someone at the front desk. I sat down and waited for someone else to help me and a guy which I dont remember his name asked me so I told him everything and told me he was really sorry about all the trouble and that he would call my room when he found my second package. Later my second package was handed to me by this second guy that seemed to me had the same level of authority that Amanda had. We were checking out very early so we asked the room service guy if we could pre order breakfast to go and he told us no problem but later on he came back and told us the guys from the front desk didnt allow it so this summed up to the problems with my packages made my stay somewhat unpleasant all because of the people at the front desk.

Very good

Great location on the riverwalk. Had some issues with the A/C and the restroom was not super clean. We would stay again.

The breakfast menu has good choices, very fresh and tasty.

Exceptional

Superb

Clean and friendly hotel awesome service

Great place to stay at! Beds are incredibly comfortable!! Everytime we've gone its been pleasant. Staff especially at the front and helping with luggage also housekeeping does awesome!

Bad

our room had a leak in the bathtub, and the ac was not working to the full capacity but our stay wasn't spent in the room majority of the time we were out and about so it wasn't a big issue for us, we love the beds and the comfort of it, great location easy walk to the riverwalk and the shops. we stay here frequently!

Breakfast was very good.

This stay was the last straw. First of all, the Westin Riverwalk is in need of a refresh.

Enjoyed our stay!

Great

Clean room great desk service and valet. Will book again !

Very beautiful hotel, with some cleaning improvements needed. Easy access to river walk

Great location and excellent rooms. Valet paws easy and convenient. Will definitely stay there again.

Bed was too small for 2.

Enjoyable

yes

Loved it! Will be coming back

Exceptional

Superb

Beautiful hotel

Pleasant

Location and room was nice Wait times for car valet, overpriced parking, not having my reservation perks like breakfast, staff asking me to do what they should have done, given that my details on the reservation were correct. No apology. Seems like they couldn't be bothered with anything. Customer service was therefore, terrible!

Overall hotel is beautiful. Elevator wait at checkout...long line, walked down 10 flights of stairs with luggage!

Elevator wait at checkout...long line, walked down 10 flights of stairs with luggage!

We loved being able to get right on the Riverwalk. The hotel was beautiful. The pillows were not comfortable for me--too thick.

Location and room was nice Wait times for car valet, overpriced parking, not having my reservation perks like breakfast, staff asking me to do what they should have done, given that my details on the reservation were correct. No apology. Seems like they couldn't be bothered with anything. Customer service was therefore, terrible!

Clean room but needed minor maintenance.

Wonderful, well trained and attentive staff. I was hospitality mgmt with Marriott Corp in the eighties and was quite impressed with the training and overall courtesy this staff displayed with my every encounter during our stay.

Very pretty Hotel, maintained wonderfully. Great food and beverage options, right on the Riverwalk, super great staff. We would go back anytime.

no hot breakfast

The rooms were clean however the shower had rust and mold at the base. The elevator took over 10 minutes to arrive due to many guests. Took the stairs which had old furniture packed in areas. Hard to find the exits due to lack of signage.

We enjoyed our stay at the Westin Riverwalk. Room was clean, comfortable and generously sized. The issue with the air conditioner was promptly resolved. Staff were excellent. Great location. Using the valet service is recommended.

The rooms were not available until 6 pm with lots of people waiting. They had some overbooking and malfunctioning equipment that day

.

N/a

Beautiful room!

The bar was so understaffed. The place was a crap show. Do not recommend! Will never stay again!

Property good,need to work on elevator great location

Was great for the conference I attended. Found everything very nice.

If you are going to stay in San Antonio the Westin is the only option, most of the cool stuff is within a mionutes walk, the valet service is crazy efficient.

A nice San Antonio riverwalk hotel. 11/10

Pool was ok, expensive room service, valet was having a lot of issues

Ballet parking is a complete mess. They charge you depending on vehicle type or brand (I guess). If you can, just drop your bags in the front and park on your own.

I absolutely loved the Westin Riverwalk hotel. It’s gorgeous! The staff was incredibly friendly, the rooms were nice, especially the ones with a balcony view of the river. The beds were amazing! Parking was beyond easy. The garage is right across the street, so you can valet or self-park. I give this hotel ten out of ten!

We had to wait over 30 minutes Everytime we needed to go anywhere. Won't return

Had not problems my stay was fantastic!

Great atmosphere to relaxing close to the important areas on Riverwalk and restaurants

Room was next to the Elevator- nothing but loud noise, bathroom handle was leaking water and had a funny smell. river side view is okay but nothing too out there- billing needs more help, they ran my card for “accidents of 100” but charged over 250

Staff was very friendly

Parking was difficult

The staff was absolutely wonderful, the riverwalk setting with the holiday lights glistening off the balcony patio doors was magical. Pay the extra to have a room on the riverwalk side with the outdoor patio, it’s was well worth the enjoyment, especially during the holiday season. The hotel and rooms were fabulous and the location was easy to walk to many places. We had a wonderful trip!

The room was spotless and the staff was excellent!

Mgt wouldn’t change. Outlets didn’t work Room was not cleaned one day

Clean and at the river walk

The carpets should be replaced very old and fringed on the entrance of the room. The shower on off knob did not work. Bathroom sink faucet was an issue. The outside on our balcony was very dirty. The patio furniture was in poor condition. The heavy sliding door did not close properly and was very dirty. The hotel itself had an impressive overall appearance. However, the rooms need better attention. The staff was very hospitable.

Yes I had to call to get it cleaned and towels and bath supplies restoked.

The GM said she canceled my reservation and I better receive a refund. The Westin refuses to park full size trucks and insisted that I park 4-6 blocks away and walk back. I am a woman that is absolutely not comfortable walking back at night alone. Horrible service.

This place is spectacular! The rooms are classy and clean! The location is the best! Tables & chairs right on the riverwalk to relax & enjoy! Only one other hotel offers this. The parking was a breeze! They have valet parking that leaves all the troubles to them! Not the other hotels there! The valet went above and beyond the call of duty for us. We had tons of luggage and a huge dog with us. They handled it all! I’ve stayed in others on the riverwalk and let me tell you. This one is the best! I also love their premium beds! Top notch!

Nice clean room,great bed and the staff was very friendly and knowledgeable.

I had a problem with the room and the front desk was so helpful to resolve the problem!

Great location, spacious room, professional staff, lots of amenities

Everything was clean and good staff service. Just had a hard time reaching the front desk when i needed help.

Was given a handicap room, shower awful! It seems they are short staffed and the second day the room was not cleaned. Heater in the room too warm and turned it off. I have stayed here many times but never again. Not the same as before!

Everything else was good. We really enjoyed seeing the NYE fireworks from our room’s balcony.

Hotel is in a great location downtown! Check in was quick and easy. Staff friendly! Room was spacious. Wish our balcony had two chairs to sit. Would recommend for staying downtown and would stay again!

Great location in a quiet area of the Riverwalk yet walkable to many sites, restaurants, and other entertainment venues.

However the rooms were dated and elevators made terrible noises. Room was clean. Staff was super nice and helpful. Not sure it’s worth the price.

We had asked for the pull out sofa to be made. They said it had sheets and everything. It did not. We kept calling with no success. Finally at midnight a security guard brought up the sheets so we could make it ourselves. Disappointed in the lack of service.

Treadmills inop,’TV’s in workout room inop, one one elevator in four worked.’

Clean room, the staff was all amazing!!!! The bell hop even entertained my kids while I checked out!

Beautiful view . The only discrepancy was that the refrigerator never got cold so all of my food which was really good food, spoiled. Also, the towels in the bathroom had hair all over them as if someone brushed their hair over them and they were never changed. Other than that the view was beautiful

Great location

Great location by the river. Rooms were immaculate. Will come again

I have to say though, the highlight of our stay was our server on two different occasions, DeNay. She is an absolute gem!

None

Good

The room and the amenities were good. The noise level from a squeaking elevator was terrible, and the noise from the people next door was equally as bad.

Stay here if you want your card to be charged twice for valet parking and want to check in hours later after the allowed check in time. I will never be staying here again. We get there at check in time, our room was not ready. I was asked who I was with I said another adult and 1 child. The staff then assumes, "oh your husband and child". I was there with my partner(a woman), I felt automatically uncomfortable. No need to assume. The staff then hands me 2 drink coupons to excuse the late room check in. We go to the restaurant, almost 2 hours and no text that our room was ready. I go to the front and ask the status then continue to tell me it is not ready yet ans proceeded to give me 2 more drink coupons. I wanted my room NOT more drinks. This staff member proceeded to "talk to her supervisor " and says a room is ready just not the one I requested. This place isn't cheap. I wanted to stay where I requested and paid more for. Hotels are strict with the early check out but don't expect your room to be ready by 4pm. If you have plans the day of check in, good luck!!! DON'T STAY HERE!

Forgot that breakfast was included

Very clean rooms. Extremely helpful staff. Lovely accommodations. From the first person to see you to checking out and everyone in between were very kind.

I wasn’t satisfied with my stay. They had issues with the elevators. Had to wait in long lines every time I leave out of the hotel or go down stairs to get something to eat from the restaurant. Two days in a row I called down stairs several of times and no one answered the phone so I had to go down stairs to the front desk. My room was on the 12th floor went to warm my food on the fourth floor where the microwave is at and it was gone, called down stairs to inform them that the microwave was gone but they never brought another one up. I noticed my fiancé mirror on his truck on the passenger side has a scratch on it. The whole time we were there we didn’t drive anywhere. I won’t stay there again wasn’t satisfied. They suck!!

Beautiful property, clean, comfortable bed! Spacious room

Check-in time was not acceptable, the “premier” rooms were dressed last apparently so they weren’t even ready at 4pm check-in. The river view was full of dead trees and not worth the cost. The sliding door was very hard to slide making it difficult to enjoy the balcony easily. We did have AC issues that were addressed pretty quickly which was a bonus. One day there was only 1 working elevator out of 4 making lines long to get up and down.

Our room wasn’t ready until two hours after the 4:00 check in time. We weren’t informed it was ready even though we were told we would receive a text once there was one available. A text was sent after I went back to the front desk to ask if we had a room yet. It was very disappointing. Management did compensate us the next day by adding some extra loyalty points to our rewards account. We were told that they were behind in having rooms ready due to so many late checkouts. It seems that something like that should be controlled by operations in order to ensure timely check ins for incoming guests.

Well it was not disclosed that you had to pay $70 a day to park. There was nowhere to get snacks at night. Walls very thin. Did not make beds, did not restock coffee or towels. Very expensive for not that great of a room. I would compare it to a Best Western.

Cozy, perfect for our anniversary trip!

Great location…

The internet was really bad I couldn’t even open my bank app. When I went down to ask the staff wasn’t helpful at all. I am a member and didn’t even care to pay for internet they just didn’t had. I been staying there for years but CS has really changed.

Very nice and clean rooms

Would definitely return.

Staff was awesome and the bed.....HEAVENLY

Room was alright

Room ok

The room wasn’t super clean, but the biggest issue was the noise and elevators. We were next to the custodial door and it was slammed shut what felt like once an hour, all through the night. The street noise was unbearable as well, but I get that’s difficult to manage. The elevators were incredibly slow, at all times. We asked if we could use the stairs but were told no. For the price of this hotel, there should be minimal noise at night, and a much better elevator system. I was excited to enjoy the heavenly bed but with the noise, I didn’t get any sleep.

Did not try breakfast

It was clear they were short-staffed Christmas week. The public bathrooms were not being maintained, the room wasn’t cleaned until evening one day, and only one out of 4 elevators were working, and soap dispenser in shower was empty.

The hotel was clean, staff were friendly and helpful. Great location

All of the above and the shower and beds were amazing.

Room was clean, staff were courteous. I love the location of the Westin due to it being away from all the commotion on the Riverwalk. The elevators, however, were noisy and clunky. The hotel has 4 elevators but on the first 2 days of my stay, there is only one that is working

One Note. You can park a block away in two directions for $10 a night.

Fun to be right on the river. Appreciated the restaurant set up. Valet parking was not very efficient though.

There were "technical difficulties" we were told. Only 1 elevator worked when we were there so there was always a line to use it. My room was freezing even though we cranked it up to 80, but it never got warmer. They never came to fix it because they were busy fixing the elevator. At 10:30p they did switch rooms for us, but by that time, we were tired and sleepy from the day. In additional, the parking there for 1 night was 65 bucks! It wasn't worth it.

The room was average and seemed a little out dated. The view “which was the main reason I booked the room, “to have a view of the riverwalk during Christmas “ wasn’t the best. The house keeper accidentally walked into my room, she said she must of had the wrong room number and I was informed after I booked there was actually no spa on the premises. I will not be going back. But this is just all my personal experience.

Great location and parking. Very nice room!

Pretty good overall.

Beautiful hotel!

Great

There was a problem with evening room service not answering room calls or front desk calls. The menu provided was not what was available. That staff seemed to be disinterested or simply confused about the situation and said the kitchen had shut down their ovens for the evening even though there was over two hours left of service.

Gorgeous room, very quiet and a real comfortable bed.

Great location

Hotel was nice, staff was pleasant. My only complaint was the balcony was a partial juliet balcony, which was not stated in the booking. I say partial juliet because it was the smallest juliet balcony that ive ever seen. You could barely fit onto it. And it certainly wasnt comfortable. My whole reason for booking rhis hotel was for the balcony. So that was disappointing.

The room was ready earlier than expected and we we able to enjoy room balcony and view. Front desk was very friendly and helpful.

Poor customer service, filthy rooms. Valet didn't even acknowledge us. One bed had crumbs under the sheets and the second had what looked like pepper under it's sheets. Can't confirm but suspect bedbugs. Elevator button had brownish substance smeared all over it and appeared to be dripping. Left immediately. Preferred to spend 5 hours in the airport lobby than one more minute in that hotel.

We were forced us to leave after the first night because the hotel didn’t allow pets in the room alone. This wasn’t shown on Expedia when the booking was made. The Westin did not express this at check-in. Neither the Westin or Expedia would refund me for the three nights we didn’t stay there. They both told me the other party had to issue the refund. I am now out of $700 and I will never use Expedia again or stay at The Marriott, Westin or any of its affiliates.

Very nice and clean rooms , the staff was extra nuce and super helpful

Loved it. Wish it had a jacuzzi.

All of the above

It was an absolute disappointment! The hotel is comparable to a Comfort inn kind of property. Carpets are worn out, balcony was enough for one person, staff was super rude! I will not stay here again!

Room was beautiful, hotel is beautiful as well. Great location.

Great bell hop to help us to check out

The staff was amazing

Great service and nice rooms.

Yes

Loved the bedding the most

Booked an additional night and called front desk to let them know. They failed to tell me the procedure of staying an additional night, so i got locked out of my room and my take out food got cold since i had to go back to check in, wait in line and explain my situation. They made me feel as if I should of known their procedures when no one told me on the phone.

Nice place along the river

Yes

Great service

Decent stay, right on the riverwalk.

Was a great stay no problems as well as great service.

Great location, very comfortable room, helpful staff and a surprise upgraded room. Wil

The staff was wonderful and even sent up cake and a bottle of champagne for my husband’s birthday! The rooms were clean and the hotel was beautiful!

Loud noises from plumbing kept us up at night. Can't say I would return here for the room cost and what they hit you for valet parking.

Spacious room, excellent location, nice amenities including coffee bar and restaurant

First time staying here for a mini staycation. Very welcoming and courteous reception staff. The room was clean and the balcony view was amazing. Will be returning in the foreseeable future.

Clean room, great view, so close to anything you'd want to do. If we ever make it back, we will be staying here again.

Both

Everything was great as always

Safe in room not working. Room not cleaned one of 2 days. Soap dispenser empty in shower. Phone not operable as we wanted to inform front desk of a non English uniformed person knocking on our door but we had no idea what she was saying. My husband then went to your front desk only to be told this person went to the wrong room. To top it off we were charged upon exit for a bar bill we never ordered. Apparently someone used our room number to order from the downstairs bar. Shouldn’t your staff request proof that someone is staying at that particular room in your hotel? Just FYI

The check in was quick, the room was spotless. The bedding was amazing. The valet was friendly.

The hotel was really nice but the rooms were a little dated and can use some upgrades. It is definitely and older style.

Great location--right on Riverwalk.

The hotel was wonderful and we had a great time!!

Clean room, nice hotel, great service

Our room was on the river side with a view. The room was clean and the bed comfortable. The restaurant bar had an excellent breakfast. We will be back.

Would have rated higher but our check in experience did not go well. The room was not what we booked it was a handicap room. So we went back down to get a different room but all they had was a room with two beds, which did not make us happy.

Clean and comfortable. Convenient location.

Rooms and linens are ready for updating. Staff was great

Special thanks to Franco from the restaurant it was my wife’s bday and Franco was great took rare of my family, very friendly and helpful

Everything was great

Two of four elevators were not working and the two that were working had issues. One of the elevator call buttons on our floor was broken and actually covered with duct tape. Parking is very expensive at this property and I didn’t feel like the booking was very transparent.

Everything about the hotel was great. Although our check said 4. They said it wasn’t ready until 4:30. Other than that, perfect.

Room was beautiful with a great view! Staff was friendly and very helpful. Right in the center of everything!

Good

Clean room, very helpful staff.

This hotel is in the quiet side of the river work. Only have valet parking, if you want to park yourself, you have to park across the street which runs about 40 dollars a day.

The location is the best part of this Westin. Unfortunately the building is pretty old and this showed itself with me having to move rooms twice for separate issues- my first room had an extremely loud and rattling A/C unit. The second room was very humid- you could easily sense the musty smell/feel in the room; clothes got damp and towels would not dry at all. Finally, after moving a second time I landed a normal room. I am quite disappointed and this definitely impacted my enjoyment of my trip. I would not recommend this hotel

Safe and people were nice with a good location

Room was so beautiful and the the view was so pretty! Loved the amenities and the hotel was gorgeous! Clean and tidy everywhere!

Eugene was fantastic ! Checked us in and gave us some pointers on what to do in the area . Phyllis was top notch too. We thank you both for a pleasant stay …❤️

We were there for a friends wedding in downtown SA. The place is amazing. The staff is friendly and you can’t beat the location on the riverwalk.

very nice property with easy access to the Riverwalk.

The staff were incredibly nice and accommodating.

Our stay

Very clean

Parking was not so good. I don’t think we should have to pay additional.

Shops and restaurants nearby! A/C on room very cool

Great staff

Great location for walking to Alamo, beautiful spot close the restaurants including PINKERTON’S barbecue. Clean, large room

Great location on the Riverwalk. Staff was helpful, rooms comfortable. One small negative, the garbage outside the hotel was overflowing and went unemptied during my 2 day stay.

The faucet in the bath tub had a very bad leak which woke us up several times during the night. We advise the front desk of the problem on our checkout.

For the most part, our stay was good, no concierge when needed. No action on a request problem with the room. Location was good for all other restaurants and attractions.

Great everything

I enjoyed the cleanliness and convenience of the property. The staff took out the time to explain the hotel charges as well.

I was a little disappointed that the Valet service had us lined up, OUTSIDE in Texas heat, standing in line to retrieve vehicles Sunday morning. They apparently don't do digital requests on Sunday. I suggested they move the line inside the ample lobby and they seemed thoughtful for future weekends. Fifty of us stood out there on the driveline, 85 degrees, breathing exhaust...all else was great!!

Clean room, comfy bed, amazing helpful staff, cold ac, hot showers

The Westin did not clean the room for two days without us calling every single day to ask why they haven’t cleaned it at 6 PM. Additionally, they didn’t even have fitted sheets on the bottom sheet so that you’re basically sleeping on a mattress. Gross.

Right on the River Walk so easy access to that part of town.

Didn't care for the homeless people sleeping outside the hotel when you walked outside

The stay was perfect

Nearly no warm water in the shower & only really hot water from the sink. Unfortunate for $300/night

Very clean great location

Na

It was overpriced for what you get. The A/C was so noisy it was hard to sleep, and didn't get the room cool enough. Even the room fridge didn't get very cool. Location was ok, but be prepared for a lot of walking.

Nice place. Solid location. Housekeeping was very inconsistent.

Though centrally located, our ro wasnt as comfortable. Very humid and AC was not functioning properly. Do not valet you vehicle at this location unless you are ok with a mkng wait time. Restaurant options are non-existent. Overall a unpleasant stay

One of the best hotels I've stayed in, staff is always great.

The shower was not cleaned the shower head was full of hard water stains that were discolored which leads me to believe it hasn’t been taken care of for a while

Bedding was like 7/10… it wasn’t super soft and comfy, but it was okay. Room was otherwise sufficient with the exception of missing threshold between carpet and tile flooring, which resulted in exposed carpet tacks. I have older children, so this wasn’t particularly an issue for us but would have been had they been younger. Service was 8/10. Majority of staff interactions were excellent, especially at check in/out and around the hotel, wait times at the on-site restaurant were a little slow and there wasn’t a whole lot of communication from wait staff.

The valet parking is also way overpriced at $60 a night.

We loved staying at the Weston.

The property is market as "resort" yet doesn't offer full service.

The weather was not so great. The hotel and the staff were very friendly and polite. We enjoyed our stay. The only thing I wish they would change is adding a complementary coffee and tea station for the guest. This is the first Westin I’ve stayed that doesn’t have complementary coffee for guests in the lobby. They have one but you have to purchase coffee. That’s the reason for the 4 stars

Great place to stay. Beautiful and clean

Top notch facility. Walking distance to most amenities/attractions. Would definately stay at the Westin again.

The Westin on San Antonio riverwalk is our go to hotel. The friendly staff goes above and beyond in making sure your stay is a 10 out of 10. Never a negative moment.

Great

Very nice and quiet

Great location!! Staff was very friendly!! Thank you!!

Nice

Great place to stay!!! David the bellhop was amazing!!!!! Everybody went above and beyond for my guys bday. Thank you, Phyllis too.

iOS be closer to the action on the river walk.. but great quiet along the river

Front desk staff was amazing. My room did. It get cleaned. She only left 2 towels and nothing else which I didn’t like.

VERY CONVENIENT

We come back to The Westin every year and every year is just as amazing. Friendly staff, beautiful rooms and the cleanliness is outstanding. Highly recommend!

Great service, location and shower!

The property was beautiful and centrally located

We come here every few months for a staycation. Love it!

Great location on the Riverwalk. No need for a car to see all you need to see in San Antonio.

Our room had a slight odor. It wasnt a deal breaker, but it definitely wasnt that signature Westin smell. It was more like dirty mop water.

Restaurants were not that far from this location.

Wonderful stay

Love it

River walk was just outside our hotel.

Hotel needs updating and elevator should go to the restaurant, basement level.

We thoroughly enjoyed our long weekend at The Westin. It is a very nice property directly on the Riverwalk and within walking distance to so many fun places. Onsite dining and the staff are very, very good - would love to return!

Great location

Being on the riverwalk

Very beautiful property.

I wish the pool would have been cleaner looking. We didnt get in. It looked milky.

The only major downside was the parking, it’s extremely expensive and hope the hotel considers reducing the price.

It was a door to next’s room and we can hear everything from the door terrible no privacy at all

When I checked in, I went to valet park and the guy wasn’t allowed to park my truck because it had a flatbed on it. Hotel

The hotel has old and worn furniture, and chairs in the pool have holes in them. Our room have super bad smell to drainage and moist. All the water from the shower was always leaking onto the bathroom floor. They miss one day of our stay for room cleaning.

Staff went above and beyond. I would highly recommend stay there

Air conditioning was very good, kept us nice and comfortable. Quiet rooms.

It was great!!

I took a star off due to the front desk service

I’ve stayed on several occasions and love the hospitality and atmosphere 💕💕😘 Five stars for the entire stay🌹

I was expecting to be blown away because it was the Westin. There was nothing that made it different than a Marriott, Hilton, or Springhill Suites. One thing that did make it different was 2 out of the 3 nights we stayed, our room was not cleaned. I had a total of three rooms and one of the other rooms was not cleaned at all. I expected the Westin to be a level above the Marriott, Hilton, and Springhill Suites. I have never experienced that my room not being cleaned. The staff was amazingly nice but a little disappointed with the rooms being cleaned.

Staff was super friendly!

Great stay loved it

Everything was great.

Around it was perfect

I strongly recommend. Will definitely go back.

We had a great stay over the 4th of July. Easy access right on the Riverwalk, mid way on the waterfront so easy access both directions to restaurants and shops.

Great stay.

Great location but property is older and needs some renovation in the rooms. Restaurant found was overpriced but only mediocre.

Found long hairs on bathroom floor. Stuck to bare feet. Bongos played all night. Not their fault but didn’t end til 3 am.

Very clean

Staff very helpful and pleasant

T

Average hotel

Great

The property both inside and outside is quite nice. However, I noticed that the hallways leading to our room could benefit from more regular cleaning. Parking charge is expensive. $60.00 plus tax $4.95. You need to factor in these numbers.

hallways dirty, had to get uber since only 1 valet person received tickets, long line if you need car around check in or check out times

Love this place, easy access to highways and dinning.

This property was awesome ! Super clean , the location was unbelievable

Location is perfect

Perfect location close to a lot of places and of course the river walk.

Nice location on the riverwalk and convenient to the Alamo, 4th of July festivities, entertainment and restaurants galore. Sprinkled a lot but we were able to get around town. Room with river view and bed comfortable. Sheets were stiff, blanket was kind of stretchy thick material that was hot and didn’t stay on the bed and comforter too heavy for summer. One pillow not really a pillow. It was pretty quiet during the day but the first two nights someone very close-by played loud video games all night until MN, then until 4 am the second night. It was hard to sleep with the loud and repetitive noise all night long. Very annoying and rude. Last night someone came in next door around 4 am talking and tv turned on, so overall didn’t sleep well for the 3 nights. We just got up and checked out. All the 4 credit card charges that we questioned are still not off our credit card. The 3 valet parking charges are not there yet. We hope Marriott is able to fix this or I’ll be calling someone. We received at least 5 identical emails today regarding the valet charges. I don’t know why we need 5 emails. This should have been simple. We paid for the hotel bill completely before arriving except the parking.

Very nice hotel! Love the stay

The only problems we had was that the toliet in our room was leaking on the floor. And the bathtub faucet kept dripping. Otherwise everything was great

After unpacking, we found the phone & TV not working. After walking to registration desk to inform staff, I was told this room was not to be used. Needless to say, we had to repack to change rooms. Second room, the TV remote did not work. Engineer arrived and changed remotes. We were not offered any type of compensation for the stress of repacking & room charge due to staff error. The Westin needs more luggage carts!!!!

TV in my room didn’t work and engineering staff responded quickly repairing the problem.

Rooms a little outdated and smelled like moldy water.. Not really worth the price you pay.. Stsff was excellent!

Excellent Hotel in great location

Bartender was on point

Was nice and close to the river walk and room service was great

Front desk rude