Riverwalk Plaza

Affordable

Everyone very friendly cleanses was amazing

Great location, friendly staff

No internet wifi was super slow never worked. TV wasn't working because of no internet

Satisfied with stay. Great location for what we were attending, while there.

Do not stay here! I would never wish to stay at this hotel unless it were my absolute last option! I booked a room with a balcony which I was told didn’t exist. Indeed they do exist but for some reason there must had been none available. I reserved and paid for one so that was the first disappointment of many. The rooms are as clean as could possibly be for a hotel of its age so I have zero complaints where that is concerned and commend the cleaning staff. The walls are super thin and you can literally hear every single thing your neighbor is saying. I was on the fifth floor in a double room just doing a staycation with a friend. We didn’t expect it to be five star but did expect to feel safe. We did not feel safe and contemplated just leaving in the middle of the night driving back to our homes in San Antonio. It was not an expensive stay but regardless a miserable one.

Emirys L

Everyone extremely friendly and helpful

We liked how it was close to the nightlife and easy to Uber.

Very poor

Great value, friendly staff. Room was a little small.

Had a really good experience with their staff and valet services. Location was perfect and convenient access to food/ cafe without leaving the hotel. Room was clean as well.

The room was so filthy, the ceiling had a leak and we woke up with bug bites! I will never be coming back!

Staff was attentive and friendly. Denise the bartender was amazing with explaining the Riverwalk and how to get to the best restaurants and fun activities like Holey Moley!

I definitely like the location its just in the heart of Riverwalk, a little noisy but its understandable for summer vacation and kids, the only thing is because it has not free breakfast is more expensive that other good hotels, other than that we fully recommend it.

My family traveled to San Antonio to bury our oldest brother. I was unable to make it because someone had to care for our 98yrs old mom. I wanted to add someone to one of our 4 rooms and was given a very hard time. I spoke to someone who had no compassion and suggested that my family stay somewhere else. If one of the rooms wasn't connected to a flight and we had more than 5 days til travel I would have canceled all 4 rooms and in fact stayed somewhere else. The general manager never called me back. I called the hotel 4 days in a row to try to get some help. When i gave up someone called me and conferenced the GM in. They told me to go back to expedia that they could help me. I called Expedia to find out i would have to pay extra to just add a name to the double room that i had booked. I would not send my enemy to this place. The property is in need of an upgrade. The furniture is very old, fraying and stained in some places.

Did I mention the room was not cleaned well when we arrived the next day we had to wait a whole day to get our room cleaned we were the last room just Horrible by the way come Monday still couldn't talk to the manager Anthony he wasn't available .

Staff was helpful and rooms were clean.

It's okay

The staff was very friendly. Seceil was very helpful!

Cute hotel. Close to everything walking distance.

Upon arrival, my room was not ready, despite checking in at the scheduled time. After waiting, I was finally given a room that had an overwhelming bleach smell, making it very uncomfortable to stay in. The room did not feel fresh or properly prepared for guests. The pictures online definitely do not match the actual rooms. The room looked much older. To make matters worse, the air conditioning barely worked and could not maintain a comfortable temperature. The room remained uncomfortable throughout my stay, and it was clear that maintenance issues had not been properly addressed. What was most frustrating was the lack of customer service. Hospitality starts with customer service, and unfortunately this hotel failed in that area. Guests should feel welcomed, valued, and respected, but that was not my experience. Based on the poor service I received, I would not stay here again and would not recommend this hotel to others. For the price paid, this experience was completely unacceptable. Between the room not being ready, the strong chemical odor, the malfunctioning air conditioning, and the unhelpful staff, this was one of the worst hotel experiences I have had. I will not be returning and cannot recommend this hotel to anyone looking for a comfortable and welcoming stay.

We enjoyed our stay here all of the staff were very friendly & helpful! It was clean & always smelt nice. We enjoyed the pool especially the quiet hour at night it was very peaceful. We loved the bar we had a couple drinks there atmosphere was pleasant! The only thing we didn’t like was the ac control we constantly had to make sure it was on if not the room would get really hot.

I would describe this location as a budget location. The lobby was nice and new and updated. The rest of the areas we stayed in were not. Soap dispensers in the room were falling off the walls, the hallways had a lot of obvious wear and tear and appears to be outdated. Staff was very pleasant and helpful. The gym was useless as the treadmill and some of the machines were broken. If your looking for budget type place it is fine. Location was decent and within a decent walking distance to downtown tourist areas.

The pool was so cloudy, you couldn’t see your feet in 3’ of water. It seemed dirty, and not from chemicals Other than that it was fine. The river walk and restaurants were within a few minutes walk.

Customer service and staff was excellent. However, the property itself was out dated and in need of repairs and updates. Wall fixtures coming out, shower/tub had rust and soft spots. Doesn’t seem like it’s been updated in a while.

Clean friendly 40 dollar parking

The location and staff were great. When I went to use the pool it had a green color and a bunch of floating debris.

Good location. You are able to access the river walk quickly.

Online photos were deceiving. Hotel was outdated, very nasty, room smelled like mildew. Was given another room only to find the FRIDGE SITTING IN THE SHOWER! My son’s room also had a smell, last night of stay water starting dripping down in the bathroom and eventually the ceiling fell down. General manager, Anthony Farrah never followed up, refused to take our calls and didn’t return our calls when we reached out. By the way my son did not receive a refund and I was charged even though I left the property the night I checked in due to the conditions of the rooms.

Very poor

We enjoyed our stay. Employees were friendly and helpful

Hotel was awesome to stay in. Great location.

On a positive note, the staff was friendly and helpful throughout my stay, which I truly appreciated. The outdoor pool area was decent, but the rest of the property, including the bar and restaurant downstairs, felt very outdated and not well-maintained. The restaurant was quite dirty, the drinks were disappointing, and the food was mediocre at best. Overall, I was disappointed with the accommodations and felt the hotel did not live up to its online presentation. I will likely be staying at the Hilton on my next visit instead.

We had a great stay at this hotel. The staff were very friendly, welcoming, and helpful throughout our visit. The valet service was fast and efficient, making check-in and check-out very convenient. Our room was clean, comfortable, and well-maintained. Overall, a wonderful experience, and we would definitely stay here again.

We had an amazing stay, perfect location & friendly staff! No complaints!

Great location adjacent to paid parking and next to riverwalk

Good

Clean,safe,helpful,and great location

Close to everything we wanted to visit The towels where dry and ruff

The location was excellent

Superb

Everything close to our area The towels

Valet was quick and friendly The room didn't look like the pictures. There were stains on the walls, bedding, shower curtain, etc. Rust on the safe and other areas. Paint chipped everywhere. The "mini bar" was 2 bottles of water; I was scared of getting charged for making coffee because it was right next to the waters. The elevator shook a lot; felt like it was going to fall at any minute. Could barely see the Riverwalk from our Riverwalk room.

The location was great as right on the Riverwalk scenic area. Room was spacious with comfy bed I didn't like the fact I had to pay same price for my motor bike as it is for cars, and the fact you have to pay at all, but it states in the small print

They have a projector and played the spurs westerns finals game and staff was super cool even made accommodations to watch it comfortably will book here again

Very nice location, a couple issues with the room that were promptly resolved by the staff.

Hotel was great and in a great location. The building is obviously an older property and it shows in some places, but no complaints. The only problem was that the hotel smelled like weed on every floor we visited (room on 6, cousins room on 5, and pool on 4). While I don’t have an issue with smokers in general, the “smoke free” hotel rule is NOT enforced. When my cousin complained, they brought Lysol to add fragrance to her room and recommended she open the window, saying they can’t enforce the rule at all… I would stay there again for the price, but it would have been nice to know about this beforehand.

Was very nice and clean the room

All good

Hallways were dirty - rooms felt old and not well kept but lobby was nice and staff were great

Fresh hot breakfast cooked per order. Every thing was great

Exceptional

Every thing was great

I booked this hotel cause it looks absolutely gorgeous in the pictures. The lobby is very beautiful, great location. The rooms were OK definitely needs more cleaning if you have OCD like me and can pinpoint different spots in the room and in the bathroom got me pretty disgusting. I feel like the hallways had a weird musky smell. The river walk view wasn’t as I expected. It would be. I definitely do have to admit the safety of this hotel is their top priority. You must scan your key card in order to use the elevator to get to your room. I extremely appreciate how safety was. The cleaning the rooms and hallways must be worked on a little bit more. Some of the wallpapers in the hallway was missing. The walls are very thin. We were on the fourth floor and we can still hear people from the first floor honking the horn.

Amazing friendly staff. Great convenient location. Love the patio. Microwave requested and immediately brought to room. Recommend!

The hotel was nice, staff was helpful and friendly. Very clean. The only downfall is when you book it doesn’t tell you about the $200 deposit charged or that there is no parking available without having to pay or having to use valet parking at the hotel. Otherwise it was a nice experience.

Amazing staff. Valet guys were funny and helpful

Great place to stay love the balcony view

Very Nice staff Beautiful hotel

Very Nice staff Beautiful hotel

The executive suite was small. Limited hot water in the shower. The pool was nice until we saw that the water was murky.

Location is perfect. Walking distance to the river walk is right across the street. Rooms are immaculate, very affordable. Wonderful experience.. would definitely book again.

The room wasn't what we expected but the pillows where excellent . The TV romote had no battery in it. There was no breakfast and had to go to the Riverwalk for breakfast. For the price u expected something better

Hotel was clean, great location on the Riverwalk, super helpful/friendly staff!

Good place to stay

.

Parking was by valet for extra cost.

Exceptional

Superb

Close to Riverwalk Parking was by valet for extra cost.

Valet people were very kind .

We stayed in the presidential suite. It was just average. Gave off an old vibe. Had to call maintenance for a TV that didn't work and a closet door that was stuck. The scent pipes through the vents in common areas was nice. Staff are great!

Shout out to the nice maintenance man, I think his name tag said Scoot but he was very helpful and nice, we had an issue with our toilet being loose and the ac being loud. They changed our room, which we appreciated. The lobby was very well maintained, we didn’t find the pool inviting but at least they have one. The hotel is conveniently located. We would stay again. Thank y’all

F

Pleasant stay. No direct riverwalk acces and valet parking only so that is a negative but everything else was great.

Hotel was very nice. The staff was great. All our request was answered and taken care of promptly. We did have a couple issues in the room that were really not an inconvenience but were addressed quickly. Parking is by valet or Park off property at a ridiculous price. Valet was very nice and greeted us coming and going. Did not have to wait long for vehicle to be brought to us. I would definitely stay here again in the future. Thank you to the staff

The staff were very helpful and kind. The hotel is very clean and close to alot of different options! The room had an “older” smell to it but was very clean. Would stay here again!

Staff always ready to assist you with whatever your needs are. The outdoor pool not as large as some, was clean at all times, and a friendly place for play. Hardworking bar personnel, inviting atmosphere with true professionism. A must to again...

Nice rooms, helpful staff, close to Riverwalk restaurants, bars and shops

I stayed here to go to a friend’s wedding and I had a great time. The hotel was very nice. It is only a two or three minute walk to the main business area of the Riverwalk. The staff was very friendly and the valet service was quick and efficient. The only things that could be improved was the ventilation fan in my bathroom did not work very well and the freezer needed to be thawed out. Other than that, the hotel is great. I unfortunately did not have time to make use of the amenities.

Parking was valet only, 40.00 to park on the same property. Pool had cloudy water, didn’t get in. Let down the shade and couldn’t get it back up. Elevator doors had smudged all over inside of doors. I understand this is an older hotel but it can be better maintained. I didn’t even have a remote for the t.v. . Honestly im a local resident and we just left back home didn’t even stay the night., just came back in the morning so that i could get my deposit back. Bad enough im out the room cost. I’ll know better next time, won’t be there.

Great place and staff was exceptional

Room was clean although the first impression is that it was not because the hotel is so worn out. Location is great and staff were kind. Valet Parking is very expensive but you have the option to park at the lot right next to the property.

Hotel is outdated but in a nice location

Old hotel smell was bad. Needed key to ride elevator didn’t feel safe at location. Old Marriott’s cheaper and clean new updates

Rooms are very small. Photos look modern but we were surprised to see the vintage building looked like a motel. Clogged wash basin in the bathroom. Parking is an additional 47$ a night.

Exceptional

If valet parking was less expensive, so we could pay more to the people who actually park our cars.

Everything. If valet parking was less expensive, so we could pay more to the people who actually park our cars.

The staff was extremely helpful. Leo, the valet, was the best since our truck had stuff in the back. The lady who checked us in was also very helpful. We were within walking distance of everything we wanted to see. Our only drawback was that some sketchy people were sleeping on the sidewalks, which is not a problem you can help with; it is an inner-city problem. We had the best time and will definitely return. We had our three-year-old granddaughter with us, and having to explain this was a little difficult.

Good place for the money.

It was ok for one night, and the location was great, however it is very old and bathrooms were old and dirty

Location was amazing!! Close to the river walk and downtown city of san antonio. Staff was lovely and very helpful!

Not a bad stay for the location and price! Rooms are small my shower water was never hot, but the room was very clean. I would stay again if the price was right. We wished the pool stayed open until 11!

Exceptional

I love staying at this hotel. Its clean, the staff is great, the kids have fun there. This is the place to stay

Everything was okay but wife & I did find something that was not clean properly… 1). Theres was boogers on the way on the left queen bed. 2). Found a coffee stick on the floor (me & wife didn't make coffee that day) 3). Our little baby boy was playing with hes toys & we notice hes knees & feet was dark dirty. (Have pictures to show proof)

Clean, central location and a great deal.

Went to relax and get away with my best friend but it was not something that happened. Who goes Drill Sargent on guests to get them out and basically kick them out? Will never stay there again.

Nice toom but Riverwalk view was limited. The area wasn't very wheelchair friendly, lots of stairs.

The bleach scent is overpowering but the cleanliness is questionable due to the buildup of guck in the bathroom corners. It’s a lovely hotel and would stay again if it was less dirty. It’s charming and most staff were polite.

It’s an ok place to stay for 2 nights. The room needs some improvement. It’s old and way outdated. I didn’t use the safe, but if you advertise it, at least clean it.

The restaurant on premises was good for breakfast. There is also a cafe for coffee and quick breakfast items we did not try. The bar was open late and the bartender was terrific. The hotel was a perfect location for a daily trip to the Riverwalk and very affordable.

Superb

Everything was pretty old and just dirty looking room temp was set on 60 degrees so it was freezing as soon as you walk in, the bed and sheets not comfortable at all? the photos had a balcony view absolutely no balcony and couldn’t even open the windows we were starring at brick wall the few hours we were in the room ended up no stay the night and front desk wasn’t concerned about it just told me to get with booking.com oh yeah and let’s not forget the 200$ deposit that isn’t mentioned at all upon reserving the room it was a mess definitely wouldn’t use booking .com again or stay at the hotel nothing was accommodated or made right no refund The staff were very unfriendly and stand off room phone didn’t work didn’t seem to care just very bad experience over all

Unfortunately, the room looked nothing like what was advertised online. The bathroom was very dated, the water barely got hot, and overall it looked unclean and poorly maintained. The pictures were misleading, and the stay was disappointing compared to expectations.

Unfortunately, I was very dissatisfied upon arriving at the hotel, as the property did not resemble the photos advertised online. The hotel appeared outdated, poorly maintained, and not up to an acceptable standard of quality. I requested to be moved to a different room in hopes of receiving better accommodations; however, all alternative rooms offered were of the same disappointing condition.

Nice place to stay! Rooms are cute and the pool is excellent. Also, location is very nice.

Everything was amazing ! But house keeping! The desk staff 100, maintenance man awesome, 100! House keeping sucked House keeping!

Exceptional

Pool was clean and warm. Fresh clean towels at the pool. The staff was unbelievably friendly and so was Valet. I will definitely be back to stay again.

Clean room with a good view of the riverwalk.

Friendly helpful staff from the front desk, to housekeeping, to the valet. Great Mother’s Day weekend stay.

No funciona bien el elevador , se abren y cierran las puertas

Great service provided by all

The valet staff is EXCELLENT. the property is nice in the lobby and I like older historic vibe hotels but the room has ZILCH updates. Tiny bathroom the room feel C+. Decent bed. That isn’t my issues. Be forewarned get the name of everyone you speak to and time date it because they didn’t honor their word and the manager argued with me about what I was told. I’m done. I have never left a bad review in all my years in hotels.com. She was RUDE and unimpressive.

Pleasant

We stayed on the 4th floor and the swimming pool was right outside our door. Perfect for my boys ages 12 and 10. The bathroom had a big hairball of longhair sitting on the bathtub. The bathroom had rust and mold. It felt dirty. Even my boys were grossed out saying how dirty and smelly the bathroom was.

The bathroom had a big hairball of longhair sitting on the bathtub. The bathroom had rust and mold. It felt dirty. Even my boys were grossed out saying how dirty and smelly the bathroom was.

It could use some renovation in room restrooms

Friendly staff It could use some renovation in room restrooms

Good location. Well priced but walls were very thin and could hear conversation from even several doors down

No free breakfast avalable no untencles in the room like no microwaves or no electric catle

Thank you to the entire staff, hope to see you soon!!

Thank you to the entire staff, hope to see you soon!!

Friendly and clean

Staff was very friendly and helpful. Valets were it going and fun. Restaurant was good and the room was comfortable. Pool area was a bit strange.

Everything was perfect as always.. Absolutely Love staying here

The staff was friendly and although it was on the quiet side of the RiverWalk, I enjoyed its proximity to it. Its great for what we paid.

We book d the presidential suite. TV didn’t work in the bedroom and the bathroom was filthy.

I loved the view

Shower drain was a little slow

Clean and comfortable rooms, friendly staff, great location Shower drain was a little slow

Older than we thought! Needs repairs and windows washed. The beds were great, our view was good, staff wonderful. Could use better chairs in room and small table. All in all we enjoyed our stay. Location close to Riverwalk.

Good

Everything Nothing

Everything Nothing

Espectacular, excelente lugar, muy lindo y limpio.

L

The property was nicely modernized and decorated. Beds and linens were clean and comfortable, wonderful housekeeping services and very attentive. Don't look too closely as paint and hallways were dated and definitely signs of wear and tear - but for the price point, it was everything we needed and the staff were friendly and helpful. The restaurant and bar are separately managed from the hotel, just as a FYI, but good food, drinks and service, Easy access to Riverwalk and all the areas we wanted to get to; would recommend to those on a budget and who appreciate a quieter area for sure.

The TV in the room did not work. they were not able to fix it

Very convenient location. Just a few steps around the corner and you're at the downtown horseshoe bend area of the river. There is a city parking lot next door if you don't want to do the hotel valet. The view from the riverview room was a bit limited. You really have to get around the corner to get to the more scenic area. The restaurant downstairs was nice and more reasonably priced compared to other restaurants in the area.

Location Parking at the hotel $44 daily for valet. The hotels can charge that amount because there is no overnight parking anywhere in the city. Ridiculous ripoff and I am not cheap. We stayed at the hotel didn't we.

What I like about the property the customer service team was great!! The hotel needs a bit more TLC, meaning a good paint job and I’d say they need to check their plumbing, due to the water being extremely hot.

Location Parking at the hotel $44 daily for valet. The hotels can charge that amount because there is no overnight parking anywhere in the city. Ridiculous ripoff and I am not cheap. We stayed at the hotel didn't we.

Exceptional

What I like about the property the customer service team was great!! The hotel needs a bit more TLC, meaning a good paint job and I’d say they need to check their plumbing, due to the water being extremely hot.

Exceptional

The stay was suitable and felt safe. The staff was courteous. They obviously didn’t care about people smoking marijuana in the rooms because you could hardly walk down the hallway for the stitch. Definitely needs an update done to the facility. Three star property.

Found old food, hair, stains everywhere upon arrival. Food under pillow sheets. Multiple hairs in the shower on bed and in the tub. Floor very dirty. Will not stay ever again.

Not what i thought it would be.

Beautiful Property

Had a great stay!

The room was clean and was well supplied. However, the property was very tired and unkempt in the hallways and the elevators. The front desk was less than cheerful. The Valet were nice and prompt.

While clean, bathrooms were very small and need updating. Tub leaked. Need a microwave in the room.

Room was clean. Staff was extremely friendly.

Superb

There was a lot humidity in my room.. But other than that it was a good stay.

Unfortunately, our check-in experience was quite poor. The front desk agent was rude and sarcastic, seeming visibly annoyed by our simple questions. The room itself was in need of updating and a deeper clean. The bathroom counters were dusty and dirty, which was disappointing for the price point. Overall, the friendly valet team stood out positively, but the check-in service and room cleanliness need attention.

Everything was good except that, they didn't include the parking in the hotel. But we end up getting valet parking and they were great.

All good

Great value for money. It is in a really accessible location, great size room, has everything you need. Great staff. Bit dated, but thats no issue for me. might be for some.

Rooms need to be updated, beds are hard

The hotel is nice, in a good location, and well informed sstaffed.but parking is horrendous and expensive. Parking is "optional" but costs $38 a day. Or you can street park for an hourly rate but the app is hard to use and the meter machines work only halftime.

we were there for a quick trip and the location with excellent the staff where all nice. I did have a short time to relax at the pool and loved it. We will be back.

Comfortable bed

Great

Pleasant

If you’re looking for a no frills hotel with an excellent location, this was good. The lobby looks nice and inviting but the rooms need a little TLC.

Great staff and valet was worth the pay, but the hotel does need some upgrades and maintenance. Overall the experience was decent.

Superb

The only two positives from our stay was the bartender and the maintenance worker who helped us with our remote control. Everyone else was very rude and said no way too much (we were not requesting unreasonable things). Needless to say we won’t be back.

Room was great and so was the service! Will come back in the future.

He hotel was clean and quiet, staff was friendly, attentive and helpful. The location was perfect!

Room was clean. Staff were helpful and welcoming. The valet parking was very helpful and quick

What a disappointment! ….They trick you with the pictures, Becareful. Rooms were very old, and outdated. Room was not clean at all, surfaces dirty, stains on walls and shower, and floors dirty. Found some mildew. Could not wait to get out and thankful it was only a 1 night stay

Convenience Nosey near pool area

Convenience Nosey near pool area

dirty, and for the money we expected more. The coffee shop was good but the restaurant bad. The rooms were dirty and broken. we had a balcony room and not worth it

The bathroom was clean, but could use some updates. The shower in our room did not drain properly and could use maintenance.

We loved being able to relax privately in our room and the bar was great. The cafe was best. The employees were very helpful. Thank you for everything!

Courteous staff… room was clean. Could use an update on the carpet.

Room was clean, staff was nice. Valet parking attendants were most helpful

The room was too cold even with high heat adjustment, I had to ask for an extra blanket, however I highly recommend.

The room was dated with broken base boards and chipped paint. There are no riverwalk views and if you get a balcony, beware of mosquitos getting in your room and feasting on you all night. The bathroom vents are very dirty. There isn't a 10x mirror in the room so take your own. Bathroom is very tiny and not much drawer space. Bed was comfortable. Front desk staff were very nice and quick to help throughout text messages. The riverwalk is a short walk. It was not what I expected but we made the best of it.

Location, atmosphere

Exceptional

Location, atmosphere

Yes

Yes

Clean, safe, dated. Reasonably price for a business trip.

Room was clean and beautiful, only problem we had was around 12:30 am until 2 am, there were cars driving around the hotel outside holding their horns down, yelling, and doing burnouts. My one year old was up for 2 hours. Staff was polite and the area was gorgeous.

I reserved a room with a balcony, when I got there the front desk attendant told me that I was getting an upgrade. It was a downgrade and they wouldn’t give me the difference back between the two rooms. So I canceled it, but I don’t think they actually canceled it…still trying to find that out.

Room was clean, bed comfortable. Staff very accommodating. Needed extra coffee, was brought up with in 5 minutes. Outdoor pool was clean. Unfortunately, the price for over night parking is high. I feel, if I'm already paying for a room, I shouldn't have to $40 to park.

There was rust on the bathtub, handle for tub comes off, no cold water, that could be a plus. Wall paper coming off, holes in wall. Bed was caved in middle. Then to top it off, HAD FIRE ALARM GO OFF IN MIDDLE OF NIGHT, NOT THE ONE IN ROOM. FINALLY FIND EXIT AND THEY HAD A PAD LOCK ON GATE TO GET OUT SO WE WERE STUCK ON 2ND FLOOR!!!! THANK GOD NO FIRE OR WE WOULD HAVE BURNED OR WOULD OF HAD TO JUMP FROM 2ND FLOOR TO RIVER. AFTER FIRE ALARM NEXT DAY NOT 1 STAFF MEMBER ASK IF THINGS WERE OK. THE PLACE LOOKS NOTHING LIKE ON LINE

Good stay in downtown SA.

Staff was nice

This was a horrible experience and I’m very sad and disappointed that we spent our hard earned money on this place

Very clean and quiet

Was not clean bed seems uncomfortable, bathroom small n not clear. The furniture needed to dust. Hallway carpet need to vacuum

Very poor

The location was perfect for the trip. We wanted to be close to the river and the parking was 40$ per day but had in and out privileges. Now the room was pretty much falling apart from decor hanging halfway out the way to the tub leaking and the toilet rocking when you sit on it. The patio door did not lock which was a problem for us having 2 small kids. They did have a really nice cafe downstairs and a bar/restaurant food was really good decent drinks and they were not over priced or anything.

The room was clean and the staff was very helpful. The work out room was useful.

Great location, right on the Riverwalk.

A good place for the money

We had a wonderful stay. Only thing that went wrong was the building lost internet during the last 5min of the spurs game.

A lovely hotel with lovely friendly staff near to everything .. a nice pool area even though it's small ..

Close to every thing we wanted to see. Very noisy. Very old. The bathroom had definitely seen better days and the bathtub took all day to drain after a shower

Exceptional

Very noisy. Very old. The bathroom had definitely seen better days and the bathtub took all day to drain after a shower

a very good location, very close to the riverwalk and intersting sites They gave us accsess to our room until 16:00 hrs but check out is 11 am and if you delay a bit they'll charge you $25 USD for each half an hour !

changed into 3 different rooms, 2 on the first

It was a perfect location to the riverwalk! We walked everywhere we wanted to go! The staff was very friendly and the bed was comfy! Only con was the parking was kinda pricey! Over all was great place to stay!

Great stay overall… convenient and comfortable.

Everything excellent

Our room was clean, however the general areas could use a lot of attention. Staff was great, friendly and very helpful.

The property is a little off the beaten path from the riverwalk, but just a short walk away. I would not recommend the restaurant that is attached.

They have a pool and a resturaunr and cafe. It is a historic site. I had a room initially thatnhad to be changed.

Great location

Loved my stay! The balcony room was fantastic, and the adult beverages were a great touch. The bar downstairs is an awesome place to watch your favorite team play. I’ll absolutely be coming back.

Everything was amazing, was definitely a nice hotel would stay again

The wonderful staff is the reason this hotel gets good reviews.

Close to everything especially the church

Very nice staff

Great location

The rooms didn't look as clean as it was advertised.

Location is about 10 minute walk to river walk which is not convenient for elderly people who are limited mobility. Staff amazing. But I am not going to stay there again

There was nothing special about this hotel. I was not impressed, and considering the water faucet for the tub/shower kept falling off every time you turned it on (even after they told us they fixed it) there was really nothing impressive about it. No continental breakfast, but you could get breakfast at the attached restaurant. Just over all expected a little better. What I will say is every employee we had contact with was OUTSTANDING! They were the best part of the hotel.

Entrance to the building was very nice, hallways smelled amazing. Beds were definitely comfortable and we really loved the easy valet system they had set up. Pictures were deceiving, room was a little musty and bathroom was really small. One of the main windows had its film scratched and missing and took away from the view.

The view

The bed was comfortable. The bathroom looked old and a bit dirty. The Apple TV was a nice touch.

Todo súper bien

Clean room with a solid balcony, very close to riverwalk entrance

The Hotel need some update .

Things were not in working order. We needed Wi-Fi to work while there and the signal too weak. The staff just said sorry. The tub jacuzzi didn’t work. The tv in bedroom didn’t have a remote. The staff tried another remote but nothing worked. Couch and carpet were so stained (in the presidential suite I might add) that we had to keep shoes on and sit on a blanket. Would not stay there again.

Room was a bit dirty and no plugs for phones

Location. They charged a damage fee when nothing was damaged at all

The location and the pool area. When I went into the room the city view windows were dirty and all smudgy and the bedside lights didn’t work and the tv didn’t want to work the first 2 days

This is an older hotel nestled in the Historic area of The Alamo. Very clean with amazing friendly staff. Loads of things to see, eat and do. We particularly loved the Riverwalk area!

Nice hotel and friendly staff

This property is located in what can only be described as an isolated area. When you walk from the hotel towards the downtown, there are very few people on the street, and the ones that are there are homeless, or drugged out/mentally ill people, so it seems unsafe. Separately, in terms of the room, I stayed in a double. The bed was comfortable and the pillows and linens were fine. It was nice to have a small refrigerator in the room as well; these were appreciated amenities. The bathroom however was sub-par. The soap dish was chipped, which should have been replaced. The bathtub lining was also chipped up, and the shampoo dispenser was leaking shampoo into the bathtub everyday, so creating a slippery hazard when you turned on the shower. There was no floor mat provided. The walls of the room were badly scuffed up. Instead of carpeting, the hotel has installed fake "wood" and the floors felt gritty to walk on when I was barefoot. The window shade was ripped. These are small things, but they add up to create a poor impression. Even in the elevator, no one was wiping it down it was covered with fingerprints and smears, which gives the impression that it's dirty. Finally, I would definitely avoid "The Gavel" which is the onsite restaurant/bar. The food was truly terrible, although the staff goes out of their way to be extremely helpful to guests and super polite. I would not recommend this property.

Proximity to the to everything. Will return in the future.

The Riverwalk Plaza Hotel was the perfect location if your intin visiting the riverwalk. The staff was very nice and friendly. The room had a nice set up however the room wasn't very clean or practical. The pool area was nice.

Closeness to things Pricey and a little dated

The rooms were clean and we enjoyed our stay immensely.

We loved our stay at the river walk plaza

Great lil place to stay

We had to leave this hotel because the room was dirty along with bathroom. The ceiling had mold above the beds

Close to the riverwalk, style of the lobby, convenience of valet Bathtub did not work, shower leaked all night (heard dripping, called about it and never got fixed), cracking in the walls by toilet, ceiling in bathroom was peeling, also booked for a view of review with balcony and was not given this.. asked front desk and they said you can see a glimpse of the river

Compared to other hotels, I didn’t like anything It was poorly maintained.

Very nice and quite

Location and staff Could have been cleaner

great size shower wasn't hot enough. spray was not hard enough

Everything

It was close to the River Walk. Didn’t need to drive anywhere. Nothing

The valet price

Staff was very nice and great place for the price its a 10-15min walk to most shops and restaurants and the river walk

Such cute decor!!! Great location next to the river walk. Wish we had planned to stay longer We loved everything

Location was great. Safe didn't work. When we told the front desk they said, "there are lots of them that need to be replaced." Didn't have any extra toilet paper rolls in room. Very old, rust stains in tub.

Good location The hotel is trash

Close to the River Walk. We paid for the Go-Rio Shuttle and there was a stop very near the property. Facilities are dated. Peeling paint, older windows which would be a safety concern for small children, malfunctioning heater.

.

Pool

40 bucks a day for valet parking only and never drove our car until we were checking out … nope again

All was good excellent staff

Staff was courteous and valet parking was fast and courteous as well. Room was clean. We enjoyed our stay.

Clean rooms and friendly staff

Courtesy staff. Nice amenities. Old, historic hotel but room was updated/renovated. Clean room.

Comfortable room and bed

Staff were very nice.

Clean

I been to San Antonio for years but this hotel was super good I do recommend it 1000% my name Sylvia Gutierrez

Spotless room

Very nice. $40 valet.

Staff was efficient and courteous

The room needed a deep cleaning at minimum. Windows were not clean, dirt in the tracks of the sliding door, soda fabric was stained, one outdoor cushion had major rips in it. The heat in the bedroom was not sufficient. We attempted to turn it up, but it did not respond with more heat.

Yes

A majority of the equipment in the gym was broken.

Staff was very helpful and polite . Rooms were okay, a little run down.

The room was clean. I had a hard time getting the TV to work. But the front desk helped out. The staff was friendly but the food service was slow coming out to our table. Location to the river around San Antonio close by to walk.

Dirty clothes left, remote not working, bath didn’t drain properly.

Really nice next to what I needed

Charged extra to check in early. No heat in room. Snotty front desk

Staff was great

Staff was very friendly and helpful. The Gavel was a great spot for breakfast.

Staff was good. But I think the rooms are really old. Even the restrooms needs to be updated. TBH, I think the pictures shown are deceptive.

Easy check in, staff very helpful, room was clean, beds very comfortable. We had a balcony and view of the river. We love that it is an easy walk to the Riverwalk.

Grungy

It was okay

Clean room , great staff ,location

We booked the trip thru Travelocity (big mistake!) and was not given any indication that there was not free parking. I have to give a big kudos on the bed though. It was so comfortable and clean! I slept like a baby every night I was there!

Tall and hard pillows (woke up with neck pain).

Extremely rude valet worker. He yelled at me in front of everyone. He was saying I was blocking the flow but I was still trying to check in. The front guest said sorry but was very disappointed. This was my first time at this hotel and it will be my last. I tried to report or speak to the manager was told to wait for the survey. Spend a little extra and go somewhere with better service. You want to enter a hotel happy and not dealing with someone who doesn’t like their job.

Yes but very old

Front desk very helpful and friendly

Stay was comfortable.

The Staff was courteous at check-in and without us asking, at check out, they comped us our two night parking fee because of the issue with the air conditioner. The historic hotel is on the Riverwalk, but not in a mainstream area. In the evening expect to walk by homeless souls asking for donations on nearby streets.

Not the cleanest or nicest place to stay. We were put right outside of the pool which was noisy in the morning.

Staff friendly, good location, and quiet

Staff was very nice

Courteous staff and valet parking attendants, comfortable room and clean conditions.

Todo bien gracias

Amenities need updating. Price is too high for accommodations.

Good location, bathroom fan didn’t work, tv didn’t work, some workout equipment didn’t work. None of which i brought up to management as i was mainly there for location. Big room but no sitting area besides bed. They had plenty of booze in room for purchase.

The staff was very nice and helpful! We did wish that the hotel room bathroom and The Gavel (downstairs restaurant and bar) would have been updated.

Room was okay. Bed was comfortable pillows were not that much. AC was very noisy. Front desk was very nice and professional. Location was perfect.

Between coffee shop and restaurant was dirty. Needed dusting and windows clean.

Everything was perfect. Loved the views as well as the stay, definitely a recommendation!!

Great room. Staff was kind and helpful.

Staff from valet parking guys to front desk were very friendly and attentive. Great location, walking distance to the Riverwalk, albeit a lot of road constructions. The room was ok, but dated, overall we’re happy with our stay.

The room itself was mostly clean but every drain plug and faucet handle in the bathroom was falling apart. The drain in the shower and the faucet handle came off in my hand. We had to push something under the drain to keep it open. Great location and a yummy coffee shop attached. In my opinion it was too expensive for as many issues as we had.

Great staff!

The staff were friendly and helpful throughout our stay, which we appreciated. The hotel itself is older and feels somewhat outdated, but it was clean. There were a few maintenance issues in our room: one light bulb was not working, the restroom door would not close completely, and the hair dryer was broken. When we called about the hair dryer, we were asked to go down to the lobby to pick up a replacement because there was no staff available to deliver it to our room. Overall, the service was kind, but the property could benefit from updates and better maintenance.

Ac wasn’t getting cooler than 74

No heat, ended stay after one night, was told they would take care of refund for what was supposed to be two additional nights. When I contacted hotel to arrange refund, I was told to call back the next day, which I did and was put on hold for 10 minutes and was then disconnected. I was told finally that there was no note on my reservation saying anything about an early departure or why. This hotel is much more run down than it appears and clearly the staff does not take care of important issues when their hotel fails to deliver.

Nice view

Room was clean and very nice loved yhe balcony view, loved how close it was to alot of areas, able to walk to riverwlak and alamo

Great

Yes it was clean

The elevator floors are filthy, they were not vacuumed nor washed once during my stay, as I recognized the debris and dirt from day to day. Walls at lobby level towards the elevators are black with filth. There is a long list of issues to be addressed. The hotel has good bones but has an overall rundown appearance. Could use a good renovation.

Great location for Rodeo & Riverwalk. I don’t have to worry about parking or getting to & from my vehicle.

Could improve the shower and the bathroom and sink. Need maintenance or remodeling

We enjoyed our stay. It is an older hotel, but looked like updated flooring.

Courteous staff, clean room, good location.

My room was very clean, and the staff is very quick and professional especially if we had a question or an issue with an item attached to the room. Highly recommend.

Ac didn't work. Soap dispenser broke, place was dirty. People are nice but never again.

Housekeeping did not come by during my stay.

Wonderful hotel. Walking distance to everything great

Good value hotel in a great location with very friendly staff throughout. The room was comfortable, and while gym just okay, amenities otherwise good too.

Staff were friendly and great location.

Super clean! Very nice staff! Thank you for the stay!

Loved our stay here!! The pool is outside, but heated.

Amazing stay. Clean, comfortable, and reliable. I’ve stayed here multiple times and will continue to do so when I’m in town.

Clean room

Room very outdated. Noise on both sides until 4:00 am first 2 nights. Refused to move our room. Asked for room to be made on 3rd day and they didn’t make beds, leave enough clean towels or tissues. Windows were filthy. Would not return or recommend this hotel

Necesitan remodelación limpieza general y los baños estan feos no es como estan en las fotos 👎

The room was clean

Very clean room the staff was amazing very helpful and friendly I will highly recommend it this place

Our stay was amazing. Hotel is located right on the Riverwalk. Room with a pool view was beautiful and clean. We had breakfast at the restaurant and it was delicious with large portions and affordable. Waitress was very pleasant and friendly. Front desk staff made sure your stay was great.

The room was clean and the bed very comfortable. The staff were very friendly and helpful. It was very close to everything, the Riverwalk was just outside the hotel. Oh, the hotel smelled amazing!

Rooms were so old and outdated . Nothing like the photos, when we arrived the valet and check in person was great. But at check out, valet person was rude , another staff was rude to my Sibling as well when she asked a question. But overall really good area to stay , but the outdated, dusty and dirty wall room was a dud for us

The stay is affordable if you’re looking for a nice, classy and private hotel. A plus is the location, it’s away from mid downtown but feet away from the riverwalk. I’ve stayed here twice and both times have been great!

The hotel was okay. The staff was very friendly & helpful. The hotel’s remodeling looks great in pictures but not all that nice in person. Paint chipping, crooked light fixtures, etc. The HVAC unit in our room must have not worked because we turned it up to 76 and it was still only 68 in the room. The water pressure in the shower was almost too strong and the shower head was very low. It was clean and the bed was fairly comfortable but the whole experience was just okay. Glad we only stayed 1 night.

Staff

The staff was great but the hotel itself felt unkempt. The bathroom was the worst. The handle fell off of the bathtub. There was zero water pressure and there was hair from the last guest everywhere. The hotel restaurant was dirty and poorly maintained as well. The location was good we could walk to all the local attractions. I would not recommend this hotel to anyone.

Poor service at reception when checking in.

The room was very depreciated also beds need to be replaced with ones that dont have craters in them

The staff was as accommodating as they could be given the circumstances; freezing rain left the rooms cold, and the elevators were not operating properly. My sister was stuck in one for some time. I have sent a request to management for a refund of the money prepaid through Expedia.

Naomi at least he bar/restaurant was the hilite of the hotel

Very clean and nice place to stay

a luttle run down

Honestly, the only complaint i had, was the rooms walls are too thin. I could hear everything from my neighbors. I had to be up very early both mornings and they were clearly rambunctious night owls.

Not good at all

That said, I was on the go most of the time, so the room was mainly just a place to sleep, shower, and get ready, and it served that purpose fine. The restaurant and bar in the lobby were nice. The bartender was awesome—she stayed open late for my group and played music for us, which made for a great experience. The price was reasonable for the stay. Overall, it worked for this trip, but it would not be my first choice if I were to visit San Antonio again.

It was nice

It was a beautiful stay!

Great service, Great staff. The hotel was super clean and the rooms as amazing.

Exterior building could be cleaned and painted. Desk staff is not professional and seemed childish and uncaring. Elevators are dirty, room was definitely sore. Refrigerator did not work, paint scuffed all through, a 2 star, cords from TV were hanging out. Over priced for the " historic" vibe

The room was just ok. The lobby bathroom was very dirty. They should replace the trash cans and do a detailed cleaning. They told us later about getting a microwave. The staff was awesome. Naomi was the best at the bar!

Staff was amazing, rooms were decent but for the price immaculate!

Good.

Windows needed cleaning. Did not have a balcony but could see the river walk thru the smudged windows

I didn't check in and I don't care for your app.. I won't be using this service again.. after booking my room I realized I didn't change the date.. and the best you people could do to correct after using my points I already earned was more than double the room charge for correct date... I booked on another site for around the original price I first got with you site... customer service is lacking..

The staff was great. The toilet didn’t seem to be installed correctly, and the window shades were difficult to maneuver.

Courteous staff, clean and good location

Very courteous staff.

My stay was wonderful; I would recommend to other people.

Not to clean

For the price you pay there rooms could of been better looking and cleaner

Clean well stocked room. Excellent view

Poor and very dirty suit

Didn’t make the room , 2 times our room floor was completely wey by a problem in the fridge than later need to change

Good ratio for value/price! One word has to be left: the river view is to see the’dead’ portion of the river. You are smart!

Everyone was so friendly & answered all our questions..etc ! We will definitely stay there next time! And very close to Riverwalk !

Quick Check In, Clean Room

The staff was not very friendly. It could be cleaner.

Staff were welcoming and they have entertainment while waiting for to be checked in

Everything was good

Everything was great except toilet seat was broken.

Room is in a older Hotel. Hallways had paint chipping but most important I seeped well

My room heater wasnt properly working , even though I was moved to

2. The room was not that clean especially the bathtubs and the toilet 3. Service staffs are amazing when I need towels, ice bucket and microwave

Would recommend no one stay here

.

The blinds didn’t work

Quality of room depicted in pictures was not what room quality was in reality.

Staff was courteous and location was perfect for our San Antonio visit.

Excellent stay we had a King Balcony room and an amazing view of the fireworks on Christmas eve. Fantastic location just a short walk to the Riverwalk. Definitely use the electric scooters dotted around the city for a bit of fun instead of an uber. Would stay again. It's an older hotel but upgraded and good value for money.

Amenities, staff are friendly and accommodating

Confortable and well located.

The shower vault is leaking and not work properly.

Dirty, roll of toilet paper with blood on it, smelled in tje hallways, and seems the carpet is never vacuumed. The staff were very friendly. Although housekeeping was just standing in the hall on her phone.

Great staff, clean room, close to The Riverwalk.

We stayed in room 531 and the bathroom had water damage to the bathroom door frame and the hallway baseboards. The water in the tub/shower would not shut off all the way so we had a constant stream of water running out of the tub faucet. The room did not have a microwave and I was tired of eating cold pizza so on the third day I finally asked if there was a microwave that I could use and they said that they would have one sent up to the room, would have been nice if it was already in the room like every other hotel. Good location and vive view of the Riverwalk.

Clean room. Location.

Not far to Riverwalk and other stops.

Yes, clean rooms and super nice staff.

Front desk was super nice and Ledy at the bar was very knowledgeable of the property and area. I recommend checking them out.

TODO MUY BIEN

The service was wonderful. The people were so friendly and polite.

My bed felt like it had sand particles on it. The paint was peeling off the walls in the bathroom. The window tint was peeled off on most of the window. The chairs plastic covers were cracked and torn, ready for the trash. Very disappointed. The price did not match the value.

It's good.

Staff was friendly & helpful

Good location. Rooms clean and staff very friendly!

Bathroom shower looked dirty/Stained. Plenty of well-placed charging plugs. Noisy hallway doors.

Room was nice and clean love

The hotel is ok, but don’t expect your riverwalk view room to have a decent view.

Floors were dirty Didn't get the room we reserved so my husband and I had to sleep separately due to the small bed

Was great!

Room was clean but the hotel and elevator was a bit outdated

Room was clean, staffs were helpful and friendly

Hallways are really outdated. Wifi was not working.

Room and staff

River walk view is a misleading, the pictures of the lobby are spot on, but once you get up to the room that’s a different story. Chair looked liked it was gnawed on, restroom wasn’t cleaned properly, when we took a shower there were smiley faces halfway wiped off as if they didn’t clean the mirror well enough. The staff in hotel, bar and coffe shops on the hotel are wonderful that was the plus.

The hotel is very close to access to the Riverwalk. The staff were friendly. The lobby has a lot of activities available to the guests.

Staff was great location was good price was excellent bar and restaurant was good price

Staff wasn't friendly

Yes

Good

For starters the remote control didn't have a cap and had batteries expose. Chairs in room were torn and bad condition. $200 deposit for stay is egregious. I understand you get it back but it's way too much. Employee's for friendly hotel was clean. But just wasn't good in comfort.

Friendly staff greeted and oriented us to hotel and environs. The hotel is right next to the imposing courthouse and a short block to stairs down to the Riverwalk. Very convenient. Older property but clean, safe and quiet.

Clean and great service

The rooms were definitely not as advertised. I had 2 rooms, one the door lock & tv was broke as weel as the shampoo busted off the wall. 2nd room was disgusting floors were filthy, bathroom fan was broke the shower wouldn't drain. The beds felt like you were laying on a sheet of plywood. One of the elevators got stuck so we took the stairs most of the stay.

Was not like the pictures. Left right when we arrived. Stayed at a different hotel

Rooms were clean ,Hotel was close to everything,enjoyed our stay

Just that they confused my bill

Clean room and enjoyed the balcony

Room above was very noisy

Deposit not returned, also dis not have my reservation on file

Having said all that, the hotel needs a major renovation. Because it’s old, it tends to look dirty and worn out. Our toilet in room 508 was completely loose on the floor and rocked each time we got up. The tv modem light was bright all night. Overall, a very good stay.

Clean room great location friendly staff

The room was a little “dated” we had issues with the internet so the tv didn’t work all the time. Our curtain/shade broke and we did ask the front fest to have someone look at it when able… but it didn’t get looked at before we checked out. Lights flickered (the dimmer switch didn’t seem to work right) Soap dispenser was leaking in the bathtub so presented a hazard (slippery). In general the room was clean just could use some updating .. wall decor was not very good… some of the things were coming off the wall. Location of hotel was great.

Only negative was walls are thin Could hear neighbors when they came in at 2am

Our experience is very personal. Stay away from the rooms around the pool area! There's a huge echo that disturbed people peace when there's others using the pool area. Even when it was winter season, they were around five kiddos using the pool area around 8:30 PM, and they were SOOOOO loud, and goes worse with the echo. Those kiddos were screaming badly and our room was around the pool area and it was s nightmare. We have to call several times to the front desk asking them to manage the situation, but apparently nobody did anything because they never stopped screaming. My daughter was so done with the situation that she has to step out and ask those parents to control their kiddos because the screaming was insane The beds on those rooms are so close to the door that when housekeeping passes with their cars you are going to hear them because ,the hall doesn't have carpet, is just the floor, so be prepared. I'm not sure if I will choose this hotel again, if I do I will definitely not staying in those rooms.

Very good location for the price. Valet was convenient but a little expensive.

The tv didn’t work :/ we had maintenance look at it twice and still , I had to unplug and replay everytime I wanted to use the tv. It’s a bit of a disappointment with you can’t use the tv after a long day on vacation. :/

Yes but the water didn't get hot enough and no microwave

Great staff and so convenient!

We always love staying at this hotel every time we visit or stop in San Antonio. I believe this was our 4-5th time at this hotel. Being affordable and close to the Riverwalk is what we enjoy the most.

Room was ok and technically on the river but not really a very good river view .. was a bit of a musty odor in the hallway.. overall you get what you pay for

The staff was great. the Overall atmosphere was dark, not very inviting.

Cozy clean rooms and beautiful decor in the lobby. I loved the valet service.

Room was very clean. The staff was freandly.

Check in was smooth as expected

The room was clean and the night auditor was kind when I showed up. I didn’t get to experience much more than that while I was there for a single overnight.

Good.

Thank you

Clean rooms, safe

Great staff, the location was good and rooms were comfortable and spacious

Beds were so comfortable!

One of the staff members (Alyssa?) at the main entrance appeared visibly upset and was unwelcoming. I observed her interaction with the guests ahead of me, who asked if she spoke Spanish because their son was translating. Her response was dismissive and lacked courtesy, she simply shook her head no without acknowledging them or offering assistance. Having worked in customer service, I believe a more appropriate response would have been to offer to find someone who could help. When it was my turn, the same staff member was similarly rude and did not ask if I wanted valet parking, despite offering this service to every guest before me. This made me feel singled out. Aside from this interaction, everything else about the hotel was excellent. With improved consistency in customer service at the entrance, this property would easily merit a five-star review.

Looks nothing like the pictures. A true disappointment. We left immediately upon arrival.

Great people

It was ok.

This is a “no frills” hotel but they have what you need … a clean room that is suitable for all budgets. The hotel staff were all very polite, professional, and helpful.

Very clean super friendly staff

Clean room, quiet, and spacious.Staff was excellent

Room needed TLC especially bathroom. Staff was friendly.

The front desk staff lacked warmth and personality and were not very welcoming. We also observed them being rude on the phone with other guests, which set an unprofessional tone. Our room was on the 5th floor and did not offer a true river view as expected. The shower spout leaked nonstop during both nights of our stay. We reported the issue, but no action was taken. Additionally, we found women’s hair in the shower, which raised concerns about cleanliness. The room itself could definitely use updating, at least the one we stayed in. On a positive note, the restaurant and coffee shop were excellent and truly stood out. With improvements in service, maintenance, and room updates, this hotel could be a much better experience.

Nice location

The check in was quick and the staff was friendly/helpful. The room!! So clean, it looked renovated, bed was so comfy and the sheets were bright white and crisp! The temperature was perfect!! The location to food and the river walk was prime!! Must try!!

Really easy check in and a super friendly staff. Will stay again

Wasn’t clean, No Heat and No hot water !! Had to check out and find a new hotel

This place is not what it

Beautiful area by the river. Great staff. They plugged in our Tesla and it was ready to go the next day. So convenient!! Will be back again.

Now, this review would have been higher had it not been for the woman banging on the door at 11:02 because check out is at 11. She even tried to enter the room but the chain was on the door. I opened the door with one shoe on to tell her we were leaving and she shouted at me that check out is 11. This was at 11:02!! This completely ruined out stay. Yes, we were a couple of minutes late leaving the room but having someone shouting at me is not acceptable for 2 minutes. Perhaps if it was 11;30 I could understand. Unfortunately, I would never stay at this hotel again after this.

The room was very cold I was shivering the whole night. Heat wasn’t working

The staff was kind and helpful. The area was nice. The hotel had character. A pretty good stay all in all.

The hotel was aged but nice, we had a handicap accessible room for my husband. When he used the bathroom the handicap handrails pulled out of the wall and he fell between the toilet and the wall. The handyman was very nice and fixed it immediately but then all the drywall dust was left in the bathroom for the rest of our stay. The shower was accessible but the water was only supposed to stay in with tin threshold strip so the water went all through the bathroom which made the tile very slick.

The main positive for this hotel was it's location to the downtown area and Riverwalk and the price. The negatives include: No entrance into the hotel except through the drive-through valley parking entrance and exit; old hotel in need of updating; super slow elevator; heat that didn't work for every room until you can the front desk and they send the maintenance guy to turn on the valves for the hot water chiller pipes (why wasn't that done to EVERY room during the hours for cleaning) - poor management; mandatory, $37 valley parking added to the final bill

Staff was friendly and room was clean. Hotel close ro riverwalk. I would stay again.

No balcony. Did not go to bar.

Terrible parking. Water barely warm in shower. Elevator extremely slow. Bad smell throughout. Will not be back..

Some of the staff were very very nice. Generally, this is a pretty basic property. Our room was nice enough, but the couch was dirty, only hot water came out of both sinks, and there was very loud music outside of the property both nights. (in fairness, it was the San Antonio Marathon weekend so not sure if the music was related).

The staff was very helpful, both at the check-in desk and the restaurant/bar. It was very convenient to many of the sites that we chose to visit. We only had to order transportation once. The rooms could benefit from a few updates, but it was still overall comfortable and clean.

Clean room, soft beds, friendly service

Staff was wounderfull Gabriel really tried to make things right. But first room heat didn't work. Second room was dirty. Building is in disrepair and not well kept and is dirty. Even the elevator was dirty. Will not stay there again

Every thing was great

Only one cup fir coffee and coffee maker very old

Beds super comfortable, disappointed no safe in the room as we thought there was going to be. Disappointed could not open windows, room was cleaned but not great.

Only minu was no microwave.

Rooms are trash don’t stay here

Great staff. Restaurant food left much to be desired but most of the waitstaff were great. Easy walking distance to fabulous riverwalk area.

The room was clean though visibly dated as the chairs looked very worn. The coffee pot had paint splatter on it. However,it was very clean. A suggestion would be to have some sort of nonslip mat in the shower. I am a disabled person. I laid a towel down inside the shower to prevent slipping. The view from my room was very nice. I had a river view and loved it! I was there for a Air Force graduation which dictated me to get up and leave the hotel very early and unfortunately before the hours of the coffee shop opening up I would’ve liked to have had a quick bite to eat and a specialty coffee to go but I miss the opening of the coffee shop by one hour. My suggestion is maybe open the coffee shop an hour earlier. Another suggestion might be to put in some food vending machines for those of us who have to leave very early in the morning or come in very late at night. This hotel was very conveniently located to see many attractions My suggestion is to wear comfy shoes and prepare to walk anywhere from 5 minutes to 15 minutes to go see the amazing sites. It is so very worth it 100%! Thank you for the pleasant day and the great hospitality.

The hotel is quite dated. Messy caulking around the tub/shower, cracked toilet tan lid, chipping paint, etc. We came on a Friday of the coldest day this year. The heater was not working. After several calls, they called the maintenance guy in. (His night off). He was nice and accomodating. I tried to get another room since the temp was 60°. Since I wasn't getting answers from the front desk, he went downstairs a d git the key to another room. The heat was working this time. It was a handicapped room, but I didn't care. It took too lo g to get things done, and we had a 5K run to race which was a big distraction for us. Even though the location says On the Riverwalk, it's on the far end and there's no access from the hotel. I don't think it's even a 3 Star hotel. The people were helpful, but the property has seen better days.

Hotel overall in very poor condition! Not like what was represented in pictures at all! Also, very dirty rooms!

Overall things were superficially clean, but our 3 rooms on the 5th floor needed deep cleaning and paint/wood touch ups. The entire faucet in the bathroom moved when you had to struggle hard to get the hot water knob to just barely turn. I have stayed at more than 10 hotels on the Riverwalk and this is the only one that disappointed me. I would not stay here again.

The king bed was also uncomfortably hard, as was the sofa bed, so none of us slept well. In addition, there was only one functioning elevator, and it was very slow, which became frustrating during busy times. The hotel is advertised as being on the River Walk, but it’s located on a section that isn’t decorated or lively at all. It ended up being a long walk to reach the main part of the River Walk where most people would actually want to go. Our room view was also disappointing — it overlooked a concrete slab, a nursing home, and the plain, undecorated part of the river. Overall, the experience didn’t match the expectations set by the hotel’s description. I hope they make improvements, but I wouldn’t stay here again based on this visit

Nice location near river walk, parking next to the building for a fee. Accessible to most places, just elevator is super slow. it seems only one elevator was working.

Very clean room, and nice view! Thanks!!

The hotel was excellent. Staff is very friendly and helpful.

Nice hotel

OK, hotel for the price. On far end of the Riverwalk.

Great experience. Clean room. Quiet property. The staff were very friendly and helpful. Perfect location and plenty of places to go eat and see.

I upgraded to a suite room, the heater didn’t work, ended up having to change rooms, the blinds didn’t work in the new room, the tv in the new room didn’t work initially and needed to be restarted, the carpets were filthy in both rooms we were given, the elevator broke at one point during our stay. Overall, not a great experience, would not go back again.

The beds werent