Quality Inn I-10 East near Frost Bank Center

Daily cleaning was OK. Staff OK, but forgetful about requests (only 3 hangers). I requested more, still only 3 after 2 requests and 3 days of my stay. I had to wrap the refrigerator adjustment knob with wire from a "bread tie", to make it turn the adjustment knob to the coldest temperature. (That was on the replacement of the first broken knob). At "free breakfast": pancake machine broken; The cereal (Fruit loops) cereal was stale; There was only 2% milk available, (98% water is not milk to me); Muffins were OK. Bread was OK. Parking was OK but it was not marked with lines or numbers on the back side of the hotel. The price was fair.

Forget this place

Pancake machine never worked.

Agradezco al personal de recepción la oportunidad de dejar nuestra camioneta justo frente a la entrada para tener más seguridad, ya que teníamos bolsa portaequipaje llena, y al dejarla estacionada donde nos ofrecieron incluso quedó protegida de la lluvia que se presentó ésa noche; un área de oportunidad es el desayuno, ojalá que mínimo agreguen waffles o pancakes.

El staff fué fatal y el gerente o supervisor nunca apareció

Staff amazing, rooms clean but the whole property needs a complete make over. Breakfast was wheat bread, coffee and I think poppyseed muffins 6, needs drastic help, so much for a hot breakfast! Bathroom had to be a joke it was so small it was an after thought!

Disappointing

Exceptional

Clean NA

Clean NA

Definitely will stay again

And the breakfast was very poor the pancake machine ain’t work and nothing special tbh.

This place sucks

Everything was great, the staff help us out with any questions we had. Parking was great no problems with it, rooms air was also great no weird smells or any bad smells. We enjoyed our stay.

Todo muy vien cuartos muy limpios nada más el seguro de la puerta mal

Room was clean, staff very nice, ac worked great. Breakfast choices weren't much but it was edible. Muffins, biscuits, orange juice, water. Vending machine broken. Overall for the price was very good. I liked it being by the highway as seemed less dangerous.

Quiet, nice looking, close to freeway, comfortable best, great pressure in the shower. Only complained that there was dirt and bugs in the icemaker. Small black flecks and tiny flies.

Quiet, nice looking, close to freeway, comfortable best, great pressure in the shower. Only complained that there was dirt and bugs in the icemaker. Small black flecks and tiny flies.

Nothing They lied about everything

Nothing They lied about everything

The guy at the front desk is so rude, he needs to improve customer service

Good

It was ok Probably the gate

It was ok Probably the gate

Clean & good customer service First room we got, the air conditioner was not working

Clean & good customer service First room we got, the air conditioner was not working ?

Buena opcion para alojarte

Clean room. Spurs fans!!! So close to Frost Bank Center. We had a wonderful 50th birthday!

Skip

The room was horrible, there were holes in the back of the bathroom door where someone punched it. The bathroom rod was held up by card board.

Called corporate. My stay was terrible. No power in my room. Bed is awfully hard. Found 2 needles under my pillow.

No power in my room. Bed is awfully hard. Found 2 needles under my pillow.

Parking was an issue if you got in late.

Property was close to spurs stadium

Property was close to spurs stadium

They said that they had a breakfast “buffet. It was NOT! They had a pancake maker, but it was broken. They didn’t have eggs, waffles, or sausages like they had in their pictures. They had some biscuits, but they were stone cold. Very disappointed at this Quality Inn, because I usually like to stay at Quality Inn’s.

Worst hotel ever

It's pet-friendly. The carpets were stained, the air conditioner was the best, the shower curtain was kinda nasty, but the bedding was clean and the beds were comfortable.

It's was a great location cause I went to a Spurs game

It's was a great location cause I went to a Spurs game

.

Near by restaurant and parking not all James up

how close it was to my destination. the key to go into my room didn’t work, it took so many tries before letting us in. the a/c barely functioned and made a loud noise that kept us up at night unless we turned it off. it smelled of mildew upon arrival, there were so many stains on the floor it was gross. we found a large bug on the floor and called the front, they sent someone to change the sheets. the tv was only cable, no clock in the room, no tv guide, no “do not disturb” sign. i wish i had more positive feedback but even the guest service was below average, i felt as though i was NOT welcome, no smiles or kindness just pay and here’s your room key. when i left there was no “how was your stay” either. in fact it says check out is at 11:00 am and by 10:00 am the front desk lady knocked on our day telling us to check out. we said “we thought it was at 11” and she goes “yes you still have time”. so confusing, so bothersome, and so not worth the money spent, will NOT be coming back or recommending this place to ANYONE.

Bad

how close it was to my destination. the key to go into my room didn’t work, it took so many tries before letting us in. the a/c barely functioned and made a loud noise that kept us up at night unless we turned it off. it smelled of mildew upon arrival, there were so many stains on the floor it was gross. we found a large bug on the floor and called the front, they sent someone to change the sheets. the tv was only cable, no clock in the room, no tv guide, no “do not disturb” sign. i wish i had more positive feedback but even the guest service was below average, i felt as though i was NOT welcome, no smiles or kindness just pay and here’s your room key. when i left there was no “how was your stay” either. in fact it says check out is at 11:00 am and by 10:00 am the front desk lady knocked on our day telling us to check out. we said “we thought it was at 11” and she goes “yes you still have time”. so confusing, so bothersome, and so not worth the money spent, will NOT be coming back or recommending this place to ANYONE.

The front desk lady was very rude the whole time from the moment I was checking in didn’t even end up staying because of that I will never stay there again. She needs to be fired The front desk lady

The front desk lady was very rude the whole time from the moment I was checking in didn’t even end up staying because of that I will never stay there again. She needs to be fired The front desk lady

None breakfast was a laugh the place needs more sound control the staff needs to che k all rooms for maintaince on smell on the carpets and lights thanks

Pictures were total false advertisement! There was no parking! No working ice machines! No breakfast as told! Room was $138. Then they charged my card $100 deposit then a whole day after my check out they charged my card $198 for a smoking fee after my check out which I had definitely did not smoke, I had my 3 children and elderly mother with me but told them my neighbors were and saw them and they hung up on mye TWICE! when I asked for my refund of 300. Do not stay at this place! They fraudulently charge your card for fees when they know their property is a piece of crap already SMELLY AND GHETTO. I WOULD LIKE ALL OF MY MONEY BACK AND TAKE THIS PROPERTY OF HOTELS.COM

Location The room was awful. Carpet is dirty microwave is dirty. Phone is broken. It needs a lot of cleaning and update in everything.The plugs don’t all work. Had to use a different outlet to plug in my hair straightener to do my hair away from the mirror. Wall is dirty. Sink is dirty. And the front office has a weird smell.

The first room ,the bathroom door had holes punched in it the door would not stay shut on the bathroom or lock . The remote for the TV would not work.

Everything was good during our stay

It was okay the location was perfect It needs like an upgrade some remodeling would be perfect.

Good location to the stadium

Room was ok. Breakfast was at the minimum acceptable. Not what I’m used to for a quality inn

Room was ok. Breakfast was at the minimum acceptable. Not what I’m used to for a quality inn

The rooms were clean, easy check in and out.

The rooms were clean, easy check in and out.

Top lock to room was broken, went back to get into the room and neither key would work, couldn’t understand any of the staff. Smelled musty when you entered the room

Top lock to room was broken, went back to get into the room and neither key would work, couldn’t understand any of the staff. Smelled musty when you entered the room

Check in took awhile, room had different color of touch up paint on the walls. The drain to the tub did not work, the hot water got so hot in the shower that the knob burnt my hand.

Check in took awhile, room had different color of touch up paint on the walls. The drain to the tub did not work, the hot water got so hot in the shower that the knob burnt my hand.

All of the above! Old property old TV’s old curtains old air conditioner

All of the above! Old property old TV’s old curtains old air conditioner

there was a whole in the bathroom door. just didn't feel safe to sleep seemed like a shady area.

The room was

The room was

Other than doors and carpet the rooms were ok. Beds were comfortable

Other than doors and carpet the rooms were ok. Beds were comfortable

Room wasn’t what we expected from pictures . Shower wasn’t hot

Room wasn’t what we expected from pictures . Shower wasn’t hot

It was clean ,i had a great stay at the hotel

It was clean ,i had a great stay at the hotel

Breakfast was very minimal to say the least. Plus equipment was broken. Plus, I had booked a room that showed it had a hand held shower. It did not!! Also, found a big water roach in the bathroom. The check in host could barely speak English. I finally had to shove my confirmation papers in her face to get checked in.

Pillows the size of a postage stamp. Room painted a dark gray with very few light fixtures, one of which didn't work. This towels. "Breakfast" had very few choices. However, room was clean and location extremely convenient to SARodeo.

Pillows the size of a postage stamp. Room painted a dark gray with very few light fixtures, one of which didn't work. This towels. "Breakfast" had very few choices. However, room was clean and location extremely convenient to SARodeo.

how close it was to the frost bank center None but one outlet work, tub was visible stains & key card to room didn’t work first few times

Looked like one of those places were people get murdered

Clean

Clean

Very old need maintenance and updated Nasty carpet bad urine smell in the bathroom strong

This location needs to updated immediately. The space in general

Did not partake TV did not work, bathtub was accident waiting to happen, surface was like a slip and slide.

The staff could do better in friendliness.

The customer service was terrible, especially from the front desk staff. Their attitude felt discriminatory and unprofessional. The only positive aspect is that the hotel is close to the stadium.

The customer service was terrible, especially from the front desk staff. Their attitude felt discriminatory and unprofessional. The only positive aspect is that the hotel is close to the stadium.

The AC kept turning off. We didn’t try breakfast. At the front desk, the lady was kinda rude. The room was clean, but there was stuff that stood out to me, one of the outlets had metal poking out and the lights didn’t always work.

The AC kept turning off. We didn’t try breakfast. At the front desk, the lady was kinda rude. The room was clean, but there was stuff that stood out to me, one of the outlets had metal poking out and the lights didn’t always work.

Ok

Ok

Hotel was just what we wanted. Wasn’t super fancy but we were just looking for an inexpensive place to spend a few hours after a spurs game. Room was clean and we had no problems. Will stay here again if we ever decide to go to another Spurs game.

Hotel was just what we wanted. Wasn’t super fancy but we were just looking for an inexpensive place to spend a few hours after a spurs game. Room was clean and we had no problems. Will stay here again if we ever decide to go to another Spurs game.

Excellent value for money. The room was very clean, quiet and comfortable, although the AC was a little loud. breakfast was super basic, but for the price, not bad.

Excellent value for money. The room was very clean, quiet and comfortable, although the AC was a little loud. breakfast was super basic, but for the price, not bad.

very good

very good

Air conditioning working but made a noise

Air conditioning working but made a noise

Romm smelled musty and faint smoke. Breakfast was sad with no fresh feuit, nothing hot, bread was stale and biscuits hard.

Romm smelled musty and faint smoke. Breakfast was sad with no fresh feuit, nothing hot, bread was stale and biscuits hard.

Courteous staff. Free parking. 20 min walk to the Frost Center, which is faster than driving & parking on a game night. Some rooms are being remodeled. Bed was nice. There are a lot of old fixtures that need replacing. Minimal breakfast - pancake machine was broken. Overall good value for a short stay in that area.

Courteous staff. Free parking. 20 min walk to the Frost Center, which is faster than driving & parking on a game night. Some rooms are being remodeled. Bed was nice. There are a lot of old fixtures that need replacing. Minimal breakfast - pancake machine was broken. Overall good value for a short stay in that area.

No waffles or eggs this time. Clean room.

No waffles or eggs this time. Clean room.

Great

Great

I was charged a $100 security deposit (fully refunded at check out) however, no deposit was mentioned through the Expedia App. Hotel manager would not allow me to checkin until the deposit was paid. Stating the reservation was not made through the hotel directly but through a 3rd party app (Expedia). When trying to choose hotel accommodations and budget it would be beneficial knowing all fees prior to booking a hotel.

I was charged a $100 security deposit (fully refunded at check out) however, no deposit was mentioned through the Expedia App. Hotel manager would not allow me to checkin until the deposit was paid. Stating the reservation was not made through the hotel directly but through a 3rd party app (Expedia). When trying to choose hotel accommodations and budget it would be beneficial knowing all fees prior to booking a hotel.

⸻ ⭐️⭐️⭐️⭐️⭐️ Positive Review I stayed at the Quality Inn off I-10 in San Antonio and had a great experience! The room was clean, comfortable, and well-maintained. The bed was cozy, and the AC worked perfectly — which is a must in Texas!

⸻ ⭐️⭐️⭐️⭐️⭐️ Positive Review I stayed at the Quality Inn off I-10 in San Antonio and had a great experience! The room was clean, comfortable, and well-maintained. The bed was cozy, and the AC worked perfectly — which is a must in Texas!

Old and dated, run down property. Lady at desk slow…did not know how to use computer…had to call someone and then left to attend to a crying baby in the manager’s office. $100 deposit on top of room fee charged in case of damage. Room had stains throughout on sofa, on light we’reswitches and bed spread. Broken plug on wall. Good enough after coming in at 1:00 am from a concert. Sleep and a shower.

Old and dated, run down property. Lady at desk slow…did not know how to use computer…had to call someone and then left to attend to a crying baby in the manager’s office. $100 deposit on top of room fee charged in case of damage. Room had stains throughout on sofa, on light we’reswitches and bed spread. Broken plug on wall. Good enough after coming in at 1:00 am from a concert. Sleep and a shower.

Pictures were way lying, unsafe neighborhoods

Pictures were way lying, unsafe neighborhoods

Room was clean. Comfy bed. Door isn’t sealed properly letting hot/cold air come in from the outside. Had to place a towel at the bottom. Ac seemed to work well maybe it needs a little maintenance though. Tv was a bit odd, I had a movie on and it was narrating it for me (I’ve seen the movie before that’s not how it should be). I couldn’t find how to turn that off. Breakfast wasn’t too bad, most people seemed disappointed that the coffee maker wasn’t working and the apple juice was tasting like apple juice, watered down. The orange juice, toast, muffins were good. Staff were friendly and always present when needed 10/10 on staff that’s the biggest thing, being there for the customers! Oh and the top lock was loose by the screws and broken in half that should be replaced for better security.

Room was clean. Comfy bed. Door isn’t sealed properly letting hot/cold air come in from the outside. Had to place a towel at the bottom. Ac seemed to work well maybe it needs a little maintenance though. Tv was a bit odd, I had a movie on and it was narrating it for me (I’ve seen the movie before that’s not how it should be). I couldn’t find how to turn that off. Breakfast wasn’t too bad, most people seemed disappointed that the coffee maker wasn’t working and the apple juice was tasting like apple juice, watered down. The orange juice, toast, muffins were good. Staff were friendly and always present when needed 10/10 on staff that’s the biggest thing, being there for the customers! Oh and the top lock was loose by the screws and broken in half that should be replaced for better security.

Our room had unmade beds milk and Dr pepper on dresser door handle almost coming off we never even went in. My brother got room next to us and as soon as they shut door their handle came off and they were locked in for while with my youngest child. The manager was super rude yelling we ended up having to go to another hotel.

Our room had unmade beds milk and Dr pepper on dresser door handle almost coming off we never even went in. My brother got room next to us and as soon as they shut door their handle came off and they were locked in for while with my youngest child. The manager was super rude yelling we ended up having to go to another hotel.

Ok

Ok

Super helpful staff

Super helpful staff

Quite and peaceful

Quite and peaceful

Things were good overall but the internet was slow and spotty. You had to pay extra to get better quality.

Things were good overall but the internet was slow and spotty. You had to pay extra to get better quality.

Nice inconvenient first room refrigerator didn’t work second room refrigerator didn’t work and Room had like pink patches like if there’s a hole in the wall

Nice inconvenient first room refrigerator didn’t work second room refrigerator didn’t work and Room had like pink patches like if there’s a hole in the wall

Room smelled like smoke even though it was non smoking. Running the A/C helped some. No soap in the bathroom, just shampoo and conditioner on the wall. The safety latch lock on the front door was broken off and couldn't latch. Also they charged a $100 deposit when staying here. I did not see anything about this when I booked online. The employee told me it can take up to 5 days to get the deposit back after checking out.

Room smelled like smoke even though it was non smoking. Running the A/C helped some. No soap in the bathroom, just shampoo and conditioner on the wall. The safety latch lock on the front door was broken off and couldn't latch. Also they charged a $100 deposit when staying here. I did not see anything about this when I booked online. The employee told me it can take up to 5 days to get the deposit back after checking out.

Breakfast wasn’t as expected

Breakfast wasn’t as expected

The property was nothing like i expected did feel safe

The property was nothing like i expected did feel safe

It looked deserted

It looked deserted

Carpet dirty stained with red something. That was scary cuz they take a $100 deposit. I told them in office. Breakfast was NOT good.

Carpet dirty stained with red something. That was scary cuz they take a $100 deposit. I told them in office. Breakfast was NOT good.

A bit of a damp smell. Key cards kept failing for us and other visitors in the building.

A bit of a damp smell. Key cards kept failing for us and other visitors in the building.

The only positive was the location — it’s conveniently close to the Frost Bank Center, which was the main reason we chose it. However, the photos online were misleading. The rooms looked updated in the pictures, but in reality, they were old, smelled musty and humid, and the AC wasn’t doing much to help with the heat. The pool was unusable — dirty and full of trash and debris. The breakfast was also disappointing: just some juice, stale bread, and undercooked pancakes. Definitely not the “continental breakfast” we expected. On the upside, the staff was friendly, and they did answer all our questions, but they weren’t particularly helpful beyond that.

The only positive was the location — it’s conveniently close to the Frost Bank Center, which was the main reason we chose it. However, the photos online were misleading. The rooms looked updated in the pictures, but in reality, they were old, smelled musty and humid, and the AC wasn’t doing much to help with the heat. The pool was unusable — dirty and full of trash and debris. The breakfast was also disappointing: just some juice, stale bread, and undercooked pancakes. Definitely not the “continental breakfast” we expected. On the upside, the staff was friendly, and they did answer all our questions, but they weren’t particularly helpful beyond that.

Convenient location; really close to Frost bank Center. Reasonable pricing. Only negative was the Tv in our room didn’t work & at check out which is 11am we ran a little late and ended up out at around 11:15. We received a call to the room and front desk clerk said “mam checkout is at 11am not 11:20am” thought it was a little rude on the approach; especially since we had already started taking our belongings downstairs.

Convenient location; really close to Frost bank Center. Reasonable pricing. Only negative was the Tv in our room didn’t work & at check out which is 11am we ran a little late and ended up out at around 11:15. We received a call to the room and front desk clerk said “mam checkout is at 11am not 11:20am” thought it was a little rude on the approach; especially since we had already started taking our belongings downstairs.

Convenient for a concert we were going to, pretty basic.

Convenient for a concert we were going to, pretty basic.

Clean, clean bed and comfortable..

Clean, clean bed and comfortable..

I won't be staying here again.

I won't be staying here again.

strategy location

strategy location

Was good not bad at all no problems

Was good not bad at all no problems

We were only limited to only 2 sets of towels…fridge was dirty…tube was dirty..microwaves was dirty and loud and we woke up with insect bites. Would not recommend and would never stay there again

We were only limited to only 2 sets of towels…fridge was dirty…tube was dirty..microwaves was dirty and loud and we woke up with insect bites. Would not recommend and would never stay there again

Otherwise, everything else is far away Room is clean and has everything you need for short stay

Otherwise, everything else is far away Room is clean and has everything you need for short stay

Property had roaches coming out the refridgerator

Property had roaches coming out the refridgerator

Good

Good

Clean and comfortable.

Clean and comfortable.

Right down the road from Frost Bank. Newly updated rooms and quick assess to the freeway.

Right down the road from Frost Bank. Newly updated rooms and quick assess to the freeway.

In addition, the hotel smelled VERY much like strong carpet smell and mold when we checked in first. On TOP of this, the AC wasn't working really well. It was VERY HUMID when we first checked in and the humidity got worse throughout the night. Both of us were sweating a lot in our beds all throughout the night and could not sleep comfortably EVEN when the AC was blowing strongly loud enough (you would think it was working really well). All this was mentioned to the service desk receptionist but I was always told "The manager is not onsite." He could not speak English well which is a major disservice to customers.

In addition, the hotel smelled VERY much like strong carpet smell and mold when we checked in first. On TOP of this, the AC wasn't working really well. It was VERY HUMID when we first checked in and the humidity got worse throughout the night. Both of us were sweating a lot in our beds all throughout the night and could not sleep comfortably EVEN when the AC was blowing strongly loud enough (you would think it was working really well). All this was mentioned to the service desk receptionist but I was always told "The manager is not onsite." He could not speak English well which is a major disservice to customers.

All bad. Nice people at the front desk though.

All bad. Nice people at the front desk though.

Friendly staff. Lock broken on door though.

Friendly staff. Lock broken on door though.

This is a motel. Not a hotel. This it should be priced accordingly

This is a motel. Not a hotel. This it should be priced accordingly

Only allowed 2 towels per room we had 4 guest in 1 room no extra toilet paper very dirty and rundown had to Instacart a hairdryer the one in the room didn’t work lights kept flickering.

Only allowed 2 towels per room we had 4 guest in 1 room no extra toilet paper very dirty and rundown had to Instacart a hairdryer the one in the room didn’t work lights kept flickering.

Hotel was not the worse but definitely no where worth the 130 I paid to stay a night. I was told on Expedia that I would need to pay a deposit of $50 when arriving and ended up being charged $100. Next I get to the room and two of the towels are dirty, I open the fridge and there is a whole 12 pack of beer from wherever previously stayed there.The restroom toilet was broken and would only flush after flushing twice, towel hanger was completely broken. Clearly this room was not ready to be rented out.

Hotel was not the worse but definitely no where worth the 130 I paid to stay a night. I was told on Expedia that I would need to pay a deposit of $50 when arriving and ended up being charged $100. Next I get to the room and two of the towels are dirty, I open the fridge and there is a whole 12 pack of beer from wherever previously stayed there.The restroom toilet was broken and would only flush after flushing twice, towel hanger was completely broken. Clearly this room was not ready to be rented out.

Safety lock was broken on door, lights flickered constantly, bathroom was super small with no vent and $100 security deposit.

Safety lock was broken on door, lights flickered constantly, bathroom was super small with no vent and $100 security deposit.

AC did not work right and was hot all night

AC did not work right and was hot all night

When you get there, it isn’t a 50$ deposit, it’s actually a 100$. But the staff was understanding so they instantly charged me 50$ as the hold instead. The bottom lock on the door was there but the typical latch up top was taken off. Not sure why but it kind of through me off. There is food around and close to Fort Sam Houston. Not bad for 50$ for one night. Breakfast was included as well.

When you get there, it isn’t a 50$ deposit, it’s actually a 100$. But the staff was understanding so they instantly charged me 50$ as the hold instead. The bottom lock on the door was there but the typical latch up top was taken off. Not sure why but it kind of through me off. There is food around and close to Fort Sam Houston. Not bad for 50$ for one night. Breakfast was included as well.

Check in was a nightmare. They didnt see the reservation fpr a 2nd room and overcharged us.

Check in was a nightmare. They didnt see the reservation fpr a 2nd room and overcharged us.

We got there & it was in the 30s, heat was completely off & the water was shut off with no warning. We could see our breathe inside the room! Had to call the front desk & he came up to turn the main water back on. Later discovered it was off because it leaks everywhere & the carpet was soaked by night 2 (see discoloration in photo). Room was decent looking but the curtains had red stains all over them. Sink water had one temperature & it was scorching hot. Smoke alarm also started randomly going off. Requested help & it took over an hour to get it. Man came in & climbed on the rolling chair to replace it…it wouldn’t screw in so he just unplugged it. Housekeeping also broke the security lock latch after slamming on the door (with the do not disturb sign on it) because the door was latched (see photo). Her excuse was “no English”. Would never recommend this hotel! Waste of money.

We got there & it was in the 30s, heat was completely off & the water was shut off with no warning. We could see our breathe inside the room! Had to call the front desk & he came up to turn the main water back on. Later discovered it was off because it leaks everywhere & the carpet was soaked by night 2 (see discoloration in photo). Room was decent looking but the curtains had red stains all over them. Sink water had one temperature & it was scorching hot. Smoke alarm also started randomly going off. Requested help & it took over an hour to get it. Man came in & climbed on the rolling chair to replace it…it wouldn’t screw in so he just unplugged it. Housekeeping also broke the security lock latch after slamming on the door (with the do not disturb sign on it) because the door was latched (see photo). Her excuse was “no English”. Would never recommend this hotel! Waste of money.

We rented this hotel because it was close to the SA Rodeo and we didnt want go deal with parking. Upon arrival at the hotel the first thing we saw was pages of peoples names and license plates etc. I asked the guy if we could check in early. He said we had to pay a deposit and then 20 plus tax for early checkin. We asked why we had to pay the 100 for a deposit because we had already paid for our room he said it was normal. We got keycards for our room and they didnt work. After we finally got one that did we went in the room. It was very hot, smelled horrible and had gross stains. We turned ac on and went to get suitcase. Came back in and ac was off. We turned it back on and left because we had family waiting. We returned at almost midnight to find a very hot room. We called the front desk. He asked us a bunch of questions like we didnt know how to use an ac. He said he would be there shortly. After 15 min. I went to get ice and find out where he was. He finally showed up and tried the ac and then said he had no other rooms. We told him we just wanted a refund. He said we could deal with it in the morning. We contacted hotels.com who tried to speak with the hotel. They said the call was "dropped". We again asked the desk guy for the manager. He told us he was calling police. We asked that he please do. He refused and told us to leave the property. We were told by hotels.com that we will receive no refund of any kind.

We rented this hotel because it was close to the SA Rodeo and we didnt want go deal with parking. Upon arrival at the hotel the first thing we saw was pages of peoples names and license plates etc. I asked the guy if we could check in early. He said we had to pay a deposit and then 20 plus tax for early checkin. We asked why we had to pay the 100 for a deposit because we had already paid for our room he said it was normal. We got keycards for our room and they didnt work. After we finally got one that did we went in the room. It was very hot, smelled horrible and had gross stains. We turned ac on and went to get suitcase. Came back in and ac was off. We turned it back on and left because we had family waiting. We returned at almost midnight to find a very hot room. We called the front desk. He asked us a bunch of questions like we didnt know how to use an ac. He said he would be there shortly. After 15 min. I went to get ice and find out where he was. He finally showed up and tried the ac and then said he had no other rooms. We told him we just wanted a refund. He said we could deal with it in the morning. We contacted hotels.com who tried to speak with the hotel. They said the call was "dropped". We again asked the desk guy for the manager. He told us he was calling police. We asked that he please do. He refused and told us to leave the property. We were told by hotels.com that we will receive no refund of any kind.

Their breakfast in the mornings wasnt so great

Their breakfast in the mornings wasnt so great

We chose this area because it was close to the venue we were attending, everything else was fine, just the area wasn't the best

We chose this area because it was close to the venue we were attending, everything else was fine, just the area wasn't the best

The desk rep was not friendly and the rooms smelled awful!

The desk rep was not friendly and the rooms smelled awful!

.

.

Pretty good

Pretty good

clean quiet comfortable

clean quiet comfortable

Everything is good

Everything is good

Limit breakfast poor

Limit breakfast poor

Breakfast wasn't very good, eggs were microwaved & fruitlooked sickly.

Breakfast wasn't very good, eggs were microwaved & fruitlooked sickly.

Nice and safe close to river walk

Nice and safe close to river walk

Unfortunately, the refrigerator and the TV in the second room were both not working. The door lock was also not working properly. We attempted to cancel again, but had difficulty getting in touch with the main manager. We are still waiting for approval on our cancellation. Our neighbors next to us also struggled with their key and were told that several people were struggling with the key.

Unfortunately, the refrigerator and the TV in the second room were both not working. The door lock was also not working properly. We attempted to cancel again, but had difficulty getting in touch with the main manager. We are still waiting for approval on our cancellation. Our neighbors next to us also struggled with their key and were told that several people were struggling with the key.

Great for the price very clean.

Great for the price very clean.

Great place enjoyed the quietness

Great place enjoyed the quietness

The shower had ZERO slip protection. It was perilous every second. A deserved lawsuit waiting to happen. How can guests be considered a priority when a simple safety fix is so obvious and soooo ignored??? The room was great, breakfast was better than most "budget" motels. It would cost next to nothing to rectify the shower danger that I assume exists in every room.

The shower had ZERO slip protection. It was perilous every second. A deserved lawsuit waiting to happen. How can guests be considered a priority when a simple safety fix is so obvious and soooo ignored??? The room was great, breakfast was better than most "budget" motels. It would cost next to nothing to rectify the shower danger that I assume exists in every room.

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Breakfast was the worst..more like snacks there wasnt anything hot served. Handicapped room was way at the back of the property...and had to go upstairs to second level for ice.

The breakfast was poor. Very bad. You had to arrive at 6:00 am because otherwise there was nothing. The bathroom sink was broken, hair dryer with a burnt plug. It's a big bummer.

en general todo bien, solo el trato del personal es regular

Not a good place

Damp smell in room, pool was nasty. Breakfast was mediocre, missing a lot of stuff.

Clean and decent property,stayed for one night and staff is very nice. I would stay again in the future.

Cockroaches in room, tv programming terrible I called front desk for help to figure tv remote and I was ignored. They advertise free breakfast and there was non… Terrible experience

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The desk staff and the cleaning crew were very good. It is becoming my favorite hotel to stay in when I come to San Antonio.

It hurts spending money on a place that just did not care about simple needs or cares for their visitors.

Stained furniture in the room, cigarette burns on the bed, defective or non functional lighting, bathroom ceiling leaked, water was all over the toilet and floor, hair dryer was broken, as was microwave door handle. Minifridge was frozen over. Staff indifferent to room issues and unresponsive/unwilling to offer solutions. Will never stay here again and recommend anyone else considering think twice. Let my mistake prevent you from making the same one.

1 light and 1 outlet worked in our room, the ac was off when we arrived making the room over 80, the toliet was not even mounted to the floor and there were bugs in the bath tub.

Door was not secured right it had play when locked top lock handle was broken looks like door was kicked open also restroom door didn’t closed stays open or have to force shut which still won’t closed all the way

Rooms are outdated. The gap in the door are too wide. The noise was too loud. Pool was nasty green. Doors seemed to be fixed way to many times than normal. Overall a outdated property with excessive noise. We would not stay here ever again.

-the room was out dated. Didnt seem very clean with stains on carpet. Saw a roach in bathroom. And there was no rubber under the entry door. Was a good inch gap. Thankfully I had something in my trunk to close the gap.

We were able to do an early check-in since we had arrived early. The attendant was super nice about it and allowed us to come in and leave our things .

Poor experience. Did not feel safe and ended up not staying and finished our drive home. I could add a lot of details, but they don’t add to my recommendation of not recommending this hotel.

Amazing

Well let’s start from the beginning, I had called earlier in the day to see about possibly getting an early check in, was flat out told NO. I was surprised because most places offer that at a certain price, honestly just wanted to rest after driving to San Antonio. I arrived at the set checkin time and stated the name of the reservation and presented my identification. Was asked my form of payment of cash or card, I said card and was told to use the card reader and inserted my card. It was charged right away. Then was told (afterwards) if I going to use the same card for a $50 deposit. I was surprised because that’s something one is informed before having the reservation charged. I was upset because I was not informed beforehand because then they said it would “go back” to my card in 5-7 business days. I said well what if I had wanted to pay cash? the person at the front desk said “on you would get it when you would check out.” I also said that wasn’t priced at the time of when I made the reservation I had only agreed to the price I had made initially. The front desk manager or whatever he was kept trying to interrupt me while I was speaking to him. It got to the point I had to tell him to stop cutting me off when I was speaking about my concerns. Sad part was that he was training someone at the same time and speaking a foreign language that I didn’t understand so who knows what he was telling his staff. At checkout noticed a baby crib being setup behind counter.

This is close to the Frost center but not within walking distance. Our first room the toilet would not flush because the flapper was broken and unrepairable. we had to move to another room that the entry door stuck and had to be jimmied with to get it to open. Not super fun.

This was the worst hotel I have ever been to. We got are first room and the door had been kicked and the door would not lock they switched are room and that door was also kicked in at one point. The room was dirty with dry blood in the safe and on the hair drier. The bathroom doors looked they were also kicked at one point and would not latch. The staff lack customer service skills refused to amends for anything saying it was not thier problem. For a veteran and someone who works in customer servise was the worst hotel experience in my life.

This place is ok if you really need a place to sleep but i wouldn't ring my woman here. Also you may want to carry your firearm. This place is not worth the price.

The room was clean and bed comfortable. The breakfast was less than most hotels of this caliber. Close to Frost Bank Event Center and 10 minutes to downtown and the Riverwalk. Pool is in the parking lot and is very small.

The staff was very friendly

Area was okay definitely suited our stay for convenience. Swimming pool was fun, great people but pool towels would be nice. Rooms definitely need an update in regards to AC . Overall area was not noisy but would have been nice to have ice for our drinks and not over pay for a soda can. Took hours to cool our room down.

We had animals

Bathroom door didn’t lock. Main door security lock was missing. Ice machine didn’t work. Ran out of eggs and coffee. They weren’t refilled while we were at breakfast. The table was sticky both mornings, indicating it hadn’t been cleaned. Lights in the main room didn’t work. Only the bathroom area. The bed was comfortable, and the room seemed clean. The shower was hot, and decent, if one isn’t too tall.

Enjoyed the easy access from freeway. Cost appreciated

Above the shower part of the ceiling paint was hanging off, the rooms are very worn and need to be renovated bad, the room was very musty. Made an uncomfortable stay. Upon check out I asked if I could grab a yogurt for the road and was told no because it was after 9am. It was 11.. other hotels i've stayed at wouldn't have mind for grabbing a snack to go. Isn't that we pay the dam hotel for if? Anyway. Won't ever stay here again.

Easy to access from road.

Terrible

I need to stop staying at Quality Inn's. The only benefit was the location as it was very convenient to Frost Bank Center. Otherwise I would've not stayed, cancelled my reservation on the spot and found somewhere else to stay.

Room smelled like cigarettes Mirror was broken Toilet wouldn’t stop running AC was super loud Pool was closed

It was an ok place to stay, super affordable and great convenient location. I was really disappointed in the breakfast, pancake machine wasn’t working, very little food available and apparently they do not replenish anything that runs out during the breakfast time. It’s more upsetting because they use that as an advertisement point.

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It was not so good. I found two bugs, and they refused to fill up the hot food breakfast even when there was an hour left before close time. Workers there have an attitude and don't care about any of your complaints. They refused to refund it.

It was a great stay although the card kept locking me out, staff was super nice and we had a good time

Room stinks. They unplugged the AC cable and had to connect the cable to start the AC on a super sunny day during check in. Breakfast time is 6:30-9:30 but most of the items are over around 8:30 AM. Property is very old as feels like you are living in 1970s. Bathroom shower nub doesn’t work. Main door locking nub doesn’t work either. Such poor experience.

Yes

Na

walkable distance to the game.

Good

A/c was not on arrival. You had to turn on in 100 heat. Also, had to turn knob for toilet water pressure to flush. Other room had ceiling leak and same issue on a/c on arrival.

I don’t like pool hour and staff service.

Runner down

Beware of a an exrtra $100 deposit fee upon arriving to check in. I wish this was mentioned before hand prior to booking through expedia. The room was not clean, the room's door took forever to accept the room key. The door itself looked warped and damaged. Some the light switches did not work. It basically was a motel stay. I will never book there again.

Walked into the lobby it was like walking into the 1970s. Manager tried 5-6 times to activate my key in a machine that he clearly knew had issues. Went around to back to get in and there was a stray cat waiting outside our door, and some shady characters hanging around the parking lot. Key didn’t work, went back around, manager “fixed” it. Still didn’t work. Third time he came around to open door with his key. We had a concert at Frost Bank Center and I immediately knew it would be unsafe being stuck outside this room. When we got it room was hot and had a bad smell. Yellow stains on bathroom ceiling. Pillows on bed (2) were square (the tiny ones). When I said I couldn’t justify keeping my son here for two nights he huffed and refused to cancel the reservation, said I had to do it through Expedia. This place is not safe, not walkable and dirty. After we switched hotels, local Uber drivers all said the hotel was a known drug/prostitution den. SHOCKED Quality Inn would allow its name on this, and that Expedia listed it.

Everything was fine and I had no complaints