Holiday Inn Express & Suites San Antonio - Brooks City Base by IHG

The room I rented was not available but they did the best they could to accommodate me.

Everything was clean and to expectations but there was some peeling drywall in our room. Breakfast was good and staff was nice.

We checked into our room and the toilet was broken. Called the front desk, but since there was only one person working at the time it took quite some time for him to get up to look at the toilet. The room was warm but wasn’t sure if that’s because we just had gotten to the room. We ended up getting moved to a different room. In this room, The door was very difficult to open/close, another warm room (but unsure if it’s because we had just gotten in the room), and there were roaches. A big one in the hallway and we found more in our room (pictures attached here). The chair in the room was also super worn out (also picture) but mainly I was disgusted because of the bugs. Went to the front desk, John was very pleasant and understanding and stated he would be writing us down to receive a refund on the room- this is why I gave two stars instead of one because John was great. But we had been in Two rooms at this point- both were busts. We weren’t willing to sleep with roaches in the room. The hotel needs to be fumigated for pests as I see a lot of other reviews are complaining about this same thing. There’s lotsss of bugs inside the hotel in the hallways, stairs, and rooms. Super disappointing. Didn’t stay the night- went and booked elsewhere.

Highly recommended …….I requested turkey patty and they did place it for breakfast

At night we were in bed trying to sleep but the room above us had someone stomping on the floor and we couldn't sleep. I called the front desk and they really didn't help.

It was clean! The staff was incredibly helpful and kind. I’d definitely stay here again!

Well, on her first note there, there was a breath stain on the mattress pad under the sheet, TV is messed up, did you change the sheets and move to another room but then I noticed German roachs coming out 1 even hitched a ride home with us

👍

When

Breakfast nice and hot did I mention delicious! Will definitely recommend and stay again.

Places To eat very close

One night with family. We booked a room with 2 queen beds but when we checked-in they said they were out of those so gave us a King “suite” with a sofa pullout. Well sofa wasn’t very big and it was uncomfortable for our kids that aren’t that little anymore. Then there were no pillows and bedsheets in the room for the pullout sofa so had to go ask for some but only gave me one pillow because they were out and some sheets. Room seemed like a normal room, nothing “suite” about it. Carpet smelled weird and needed cleaning. Cracked floor tile with sharp edges. And a very raggedy old chair at the desk area. Breakfast was one of the worst we’ve ever had at any of these type of hotels. Staff was nice but we had to go ask for someone to refill the breakfast items because no one came around to check when a lot of things were out. It was crowded and tables were dirty. Had to clean ours ourselves. Staff was just chatting and hanging around front lobby desk. Like 4 of them. Definitely not worth the price! Will look elsewhere next time!

Staff was very friendly and rooms were very clean and smelled clean

Property had outlets in the room that didn't work i berly got the TV to work and I tried calling front desk with room phone to find out it wasn't working either towels wasn't very clean was able to see stains in the towels the carpet in the rooms felt sticky to your feet and the vanity tops were sticky to anything u put on the top of them

Amanda at the front desk was super helpful, friendly and professional. She was able to allow us to check in early after driving in from out of town during 4th of July weekend. Will definitely be staying here again.

Excellent work congratulations

Breakfast was horrible

The hotel room was amazing but had smell to it because they were shampooing the carpets which was fine. They were notice of the shampooing carpets so no worries. The breakfast was great to have before heading of.

The carpet was gross with stains all over it. There was mold in the bathroom and the lighting was not good in the bathroom.

It could have been better.. they only had one elevator and the pool was dirty