Hampton Inn & Suites by Hilton San Antonio Riverwalk

Ok. Quick stay

By far my favorite place in San Antonio to stay the price is great and the location is amazing the views from the balcony are super cute as well

Great location. Very friendly staff.

They could invest in pillow top mattresses and bigger pillows

Our room was clean and quiet. The breakfast options were great. Parking was easy. Staff very friendly.

This is our 2nd time to stay here in 12 months. We love the location and how easy it is to get around the riverwalk. The rooms are nice and clean, we really like everything about the hotel. My only hiccup was the breakfast. It closes at 10 and both Saturday & Sunday we got there at 9:40 there was barely any food on one side and we didn’t know there was food on the other side because the sign pointed to the right. We stood in line behind 2 people for 20 minutes trying to make waffles but the batter was to thick to drain so Saturday we didn't get waffles. Then Sunday the same thing happened but someone told us the batter was better on the other side. We went around and found there was a whole other side but they'd unplugged the waffle makers. There was a pile of sausage patties and scrambled eggs so I grabbed a plate and used the spatula to get the sausages but the attendant was starring at me in shock like I'd just jerked it away from her. I set it down and moved to the eggs and she said "thank you have a nice day" then I noticed she'd already taken the spatula from the eggs and realized why she was giving me a strange look for using it, apparently "thank you have a nice day meant, "you're not welcome here after waiting in line 20 minutes because it's 10:05". So I grabbed a plastic fork and got some eggs on my plate. I was really surprised the breakfast was such a fiasco because everything else with the hotel had been great, but the breakfast was definitely frustrating.

Great stay and location.

The room was fantastic and the staff was so friendly.

The staff was very friendly and accommodating. Clean and the kids lived the breakfast. Pillows could've been more comfortable.

Everything was great, service, hospitality, professionalism

Great breakfast, clean rooms, good location, and kind staff.

Thank you for making our visit to San Antonio memorable!!

Very clean and friendly staff.

Everyone was so helpful, and professional. Gave us tips about what’s good to do in the area. Valet guys did an awesome job!

Good

The rooms were clean and spacious - breakfast offered everything basic that you could need and want. Some of the corridors had a very yucky smell, I guess due to humidity - and our aircon was outdated, it was a very loud, older model and it was either getting hot or freezing, it rarely held the temperature.

Exceptional

I don’t actually know how the hotel was. Apparently there’s a basketball culture that we knew nothing about. We were stuck in traffic (me and three children) for 2 hours a mile from the hotel. Finally I had to get my kids somewhere so at 1am I started to search for a smaller city with an opening. It took 45 minutes. I got my kids to bed and got 5 hours of sleep myself. Then called the hotel. “per policy” my hotel was cancelled automatically at midnight due to no show. I was driving in traffic I neither expected nor could I navigate with my family. Calling the hotel during that stress didn’t even occur to me. They wouldn’t budge. Hotels.com staff tired as well. They cancelled all 3 nights and kept all of my money stating “policy”. All of this unfolded in front of the hotel. 0 cares given. We were 17 hrs from home, and out all of that money. The staff was extremely rude and short and acted like they couldn’t understand why I could not manage to call them in the chaos. The said it was my fault because I booked through this website they wouldn’t help.

Riverwalk

planning my next stay very soon

Clean, great location. Great staff.

Clean and easy to find self parking. Bit walking distance to the Alamo riverwalk. Need more light in the room ( table lamp)

It was a very clean and nice room,, I wish I could've stayed longer., one of the best hotels I have stayed in. Thank you for a great stay..

Great experience

Well let’s start off we arrive at the to let them know we are there. Room wasn’t ready so we waiting no call no reassurance they were working on it so I go back at five let them know if been waiting two hours now. We ask for a key to access the pool since I had five kids with me eager to go to the pool and enjoy the river walk. Once we were at the pool my kids got metal shards stuck in their feet and hands even my two year old got stuck in the elbow. We informed the front desk and they acted like it was a non issue. So I’m very upset with our stay that we hoped would be beautiful exciting and fun turned to be annoyed and painful. They told me they would reimburse me points but at check out they said a manager had to approve them and haven’t called me yet.

Exceptional

The pool was full of kids so we did not get to enjoy that. After the second day we asked for our room to be cleaned... no one came. Seen a lady in the hallway with a cart she did not speak well English so she didn't understand us. Breakfast was not filled right away. Only thing we liked was the location was fine.

The hotel was great, staff was friendly, location close and convenient to the riverwalk and Historic Market. Only thing to realize is the neighboring buildings on each side are abandoned buildings. It’s not a deal breaker bc the hotel keeps their property maintained but can be an eye sore for some who have they windows face the abandoned buildings. That being said I would definitely rebook with them whenever I comeback to San Antonio

Location was great. Staffs were incredibly nice & the parking team was great

Great location and very nice and clean N/a

Great location and very nice and clean N/a

Location was great. Staffs were incredibly nice & the parking team was great

We had an amAzong time. The hotel was super clean and Manuel at the front dest was extremely nice.

Very nice, parking/valet was horrible

My husband and I came here for my birthday and it was just an overall really great experience. The double breakfast bar was great with really awesome options. The rooms were clean and the entire hotel smelt wonderful and luxurious. The pool area was very relaxing, overall extremely great experience and would definitely come back and stay again.

Wonderful experience!

Very helpful staff, clean , and in a great location.

The facility was very nice.The rooms were very big and comfortable. The price was very high for 1 night, which didn't even include twenty four hours, came up to about twenty one dollars an hour. There should be a discount for Bexar county residents since we live in San Antonio, We just came downtown to enjoy the riverwalk.

Breakfast items ran out early (milk for cereal) and was told they weren’t replacing. Other than that, everything was fabulous.

Nice location and room

Great job

We loved that it was literally on the river walk! Breakfast was good and the hotel was beautiful. Staff was very friendly! Beds could be more comfortable.

We loved that it was literally on the river walk! Breakfast was good and the hotel was beautiful. Staff was very friendly! Beds could be more comfortable.

Great location, staff and view.

Definitely recommend

Very nice

Balcony room was amazing! We were able to enjoy the riverwalk right from our balcony. Not to mention, during our 5 day stay, we got a great view of the wildlife that surrounded us. Great stay! Everything was fabulous!

Balcony room was amazing! We were able to enjoy the riverwalk right from our balcony. Not to mention, during our 5 day stay, we got a great view of the wildlife that surrounded us. Great stay! Everything was fabulous!

Nice place to get relax and enjoy of the city

The staff was the best part of this hotel.

The staff were very friendly and accommodating. The room was clean and breakfast was good. The only thing we did don’t like was the $50.00 a day Valet parking

Love the place and we stay there again

Ac was a little loud but that’s it.

Clean room , friendly staff , great huge breakfast buffet, nice location on the river

H

Absolutely loved the Texas decor! And the free breakfast was literally the best one I’ve had at any hotel!

Our fire alarm went off in our room in the middle of the night and they did not want to honor a reimbursement for the inconvenience that we did not get a peaceful night rest while we stayed on this property

All good

Everything was perfect! Hotel was very nice and valet parking was friendly with great customer service!

Nice

Blood in sheets and no body wash in the bottles

Great location!! Big breakfast area Booked specifically for the pool but it was out of service so that was quite a disappointment. Valet parking is expansive.

Booked specifically for the pool but it was out of service so that was quite a disappointment. Valet parking is expansive.

We had blood stains on the floor in our bathroom as soon as we walked in. The living area was not mopped. The lock on the door to the balcony was broken. They transferred us to another cleaner room without a balcony but refused to give us a discount, even though they have a sign at the front desk that states if we are not satisfied with the cleanliness, the night is on them. They only offered us 1000 honor points which is far from covering the cost of one night. We pre paid (mistake) for a balcony room and spent all 3 nights of our stay in a non balcony room.

Exceptional

Everything

The rooms were modern and very comfortable! The only thing we missed out on was the pool due to closure, will have to come see it next time we stay!

The location is beautiful and surrounded by much todo! The rooms were modern and very comfortable! The only thing we missed out on was the pool due to closure, will have to come see it next time we stay!

Pool was not available and we were not told ahead of time to try and get a place with a pool available!!

This place has such a beautiful vibe and atmosphere that makes you feel welcome.

Proximity to the riverwalk. The pool was under construction!

Proximity to the riverwalk. The pool was under construction!

Breakfast should of been hot and it wasn't! Parking it was hard parking in their old garage with a Ram 1500!

Clean room, excellent service

Find out if pool is open before you book because we were not told ahead of time pool wasn’t open

Great room, staff responded quickly to our requests. Highly recommend.

Good

I was unaware until we arrived, but this property was under major construction during our stay. No pool either. Before reserving I called twice to ask about parking and got hung up on both times (disconnected). They only offer valet parking and it’s $70. Nearby self parking was $45 for 19 hours. If a hotel does not have parking they need to make it very clear or include cost of their parking in nightly rate. Also, no coffee in the lobby at 7:20am. Will not stay here again. Did not like how the room was laid out either.

The pool was closed so this was disappointing.

Location is great. Breakfast was solid.

Only complaint about room was the pillows. Could use a better quality of pillow in my opinion. Also could offer a couple of bottles of water for your stay.

yes

breakfast was good on sunday morning, but there wasn't very much to eat on Monday morning

Very friendly and helpful staff.

Superb

Perfect location! The river view balcony room was perfect! Rge second floor of the hotel has river view walk access. Or right outside the hotel to the right of the building is also Riverwalk access. The pool was amazing with loungers in the water. If you’re looking for a perfect abd cost effective hotel this is it! I will be back!

The decor was really nice and everything was clean. The service was wonderful!

Service was good

Yes, all was good except for parking a little pricey

Loved this hotel. Will definitely be back again

Very clean, the staff was super helpful and friendly with anything. Also felt very safe with the fact to even go to the rooms on elevator you had to scan your key card.

Room was ready on arrival. Staff was friendly and helpful. Check-in and check-out was quick and easy.

Location. Front Desk customer service.

Location. Front Desk customer service.

Loved how we just valet our car and could just take off walking na

Loved how we just valet our car and could just take off walking na

Great location clean hotel comfortable beds.. the front desk staff was great. But overall great place

Parking was expensive $50.00 a day, they parked your car 6 blocks away. Should have parked across the street for $35.00.

Breakfast was fresh. Parking was easy. Staff was accommodating. Room was clean.

Everything

Free breakfast was good. View and location excellent. Wish they had a bar on premises but there are so may in close proximity. Location to river walk is excellent. Would definitely stay again.

This is in a great location, the staff was very friendly and eager to help. Well maintained and clean property!

Exceptional

we used valet, a bit too expensive, but it was an event weekend, maybe that’s why? Otherwise, staff was super nice and friendly! Will stay there again!

Very clean, great location to the busy part of the river walk. No real complaints.

Very clean, great location to the busy part of the river walk. No real complaints.

Staff wasn’t the friendliest, but other than that the property was clean and well put together

the breakfast was very good and had wonterful hours. The location was great.

the breakfast was very good and had wonterful hours. The location was great.

Room was clean and breakfast was good. Parking for valet took a while to get it. Very quiet and restful.

Nice room. Only issue was that they never kept up with coffee or hot water for tea. It was rainy and cold and something hot would have been nice.

Awesome room ✌

We enjoyed our stay here. When we arrived, the toilet was constantly running and was loud but maintenance came to address within 15 minutes of calling downstairs. Breakfast was complimentary and had a variety of options. Nice spot on the riverwalk!

Break fast good

Easy valet parking. Nice rooms. Convenient location. Super staff.

Parking was a little expensive

Our room had a view of an abandoned building

Excellent hotel! Clean with friendly staff.

Overall great Experience would definitely book again.

The breakfast buffet was amazing. To making your own waffles and different options for toppings.

Room was clean, staff was great. Breakfast was good.

very nice and great location

Older motel but was generally clean

Yes ,breakfast was fresh and staff was very good

Staff was very friendly and welcoming from arrival to checkout! Beautiful clean hotel and breakfast was beyond my expectations!

The family really enjoyed our stay. Clean, comfortable room and friendly staff. The location was great—our dinner spot was within walking distance, which we rarely get to do and really enjoyed. Breakfast was included, but we checked in late and didn’t get a chance to try it. Would definitely stay again.

loved the breakfast buffet!

Great location. Friendly staff. Spacious, super clean, comfortable room.

Great, free breakfast. Kind staff. Safe area.

And...$60+fees per night is just ridiculous. This was disappointing not to mentioned, this was burind on the website.

Terrible beds!!

The balcony overlooking the river walk No bar

Great place! Will be back

N/A

Great

BREAKFAST WAS GREAT! A room clean but the pool is not for adults !!! That really sad it wa only 3 ft deep an it was small. But over all everything was good

Very nice

Excelente ubicación

The hotel was quite crowded but that is to be expected on the riverwalk. The bed was very comfy and I wish I had some of those sheets! We enjoyed our stay.

I waited for check in to 6 pm.we arrived in hotel at 4 pm

Charged my car without informing me when I checked out from the hotel

Breakfast was good new itemas everyday

Do not look at the reference pictures for an idea of what this property looks like. The pool doesn’t have any trees just empty boxes that are covered terribly. The view from our window was of an abandoned run down factory. Staff was pretty nice for the most part. They mop at ridiculous times of day during high traffic times in the lobby. We almost fell multiple times. The breakfast was big and had many choices but was not good. The price we paid for this hotel was not worth it at all. I will never stay here again.

Breakfast was great, everyone was so friendly, and the hotel and room were also great!

Convenient. A short walk down to the Riverwalk from our room. Next time will request a room with a balcony. Good breakfast. The only thing we had an issue with was we like a softer bed. The second night we took the extra cover and added it over the mattress. Much better.

No resolution. No sympathy. Good morning Ms. Almendarez We were told to direct our grievances to you about our experience at the Hampton. My husband and I booked our reservation via Expedia for the a night (March 27). Check in was easy and smooth. We were assigned Room 623, it was clean and comfortable. However when we turned on TV we could not watch anything as it was offline. We called front desk around 12 am and was told that no one could help at that time. I then went for a shower and waited and turned knob different angles and no hot water. So we went to sleep pretty late and were rudely awaken to loud door knocking. It took us a moment to realize it and Room 623 is a suite so it took my husband a few moments to reach the door as we were undressed and my husband is on a cast and requires his knee scooter to walk. When he verbally acknowledged them, the staff member stated they were there about the TV issue. However when my husband reached the door the staff member was gone. We got dressed, headed to the front desk and explained to Kevin what happened, he seemed flustered and didn't know what to say or do. My husband asked if he was going to do anything about it and that was he handed him your business card. The comment below is what submitted to Expedia and wanted to also share it with you. I appreciate your time and attention to our experience at your hotel.

Clean and safe Nothing

Breakfast was good, the inky issue was keep waited 2 hours for checking due their system was down.

In a great location and large rooms. Unfortunately our room was by the gym and another guest decided to take full use of the dumbells. We kept getting woke up by him throwing them next to our wall. No sleep for us. If you stay request a room away from the gym.

Great place!

I encountered maggots and that was the end of the stay for me!

Breakfast fruits were not fresh

Very nice

At 5:50 I did not have a room available despite prepaying online months in advance and checking in time was 4:00. She said it had not been cleaned .The attendant didn’t even check to see if another room were available. She told me to wait and left. At the same time, I noticed several other people were checking in with no problem and even being offered complimentary water bottles and snacks. After seeing she was not coming back I asked the male attendant who immediately got me a room but didn’t offer any complimentaries. Despite the fact that I paid for my room to be available at 4 and it wasn’t that did not change the checkout time. Checkout is BEFORE 11 according to their written policy or you will be charged. We were able to call and ask to check out at 11:30 but the elevators were all being occupied by housekeeping and their carts. The housekeeping team did not even have the courtesy to let us pass. They told us to take the fire exit 5 floors down which takes you outside the building and you have to go around back inside. To top off at 10:50 housekeeping goes around knocking on every one’s door to see if they have left. This experience was not worthy of the price of the nights stay. I also found management unconcerned when I voiced my unsatisfaction. This hotel has two hotels in one the “Home” side and the “Hampton Inn” side their is a satisfaction guaranteed sign for the “Home” side but from my experience I don’t think this applies for the “Hampton Side”.

Check in was at 3 pm. We showed up after 5pm and had to wait 40 min for a room. Half way through waiting asked for an update lady said she will ask her manager and never came back with any information. Wouldn’t be that big of a deal if it wasn’t for a fact that we had an event to go to and needed to get ready. Wait left us with no time to do that.

Great location, good breakfast and the staff were really friendly and helpful.

The location is the best. I got a room with balcony and I had a wonderful view. Bad thing is my dad found a cockroach in our room, which it was a bad experience. Also, the elevator that takes guests from the river to the hotel didn’t work. My mom has problems with her leg so making her climb all those stairs was hard for her. In general it’s a good option but it can always improve those areas.

Pool is too small and only 3 feet and check in late at 4 and parking is too high .

Wonderful stay great location great breakfast. Even the coffee was good !

Breakfast was ok, there was a good selection, but very limited fresh food For the price was expecting a slightly larger room. Very disappointed that the elevator to the riverwalk was not working, all those steps made it difficult for old knees.

How close it was to everything on the riverwalk Breakfast couldn’t been a little better

The only problem was the valet waiting time too long wating for the car

The staff was also very helpful and kind. It is also super easy to get down to the riverwalk and to all of the restaurants and boats. Worth the price!

What can I not say? This hotel was amazing the front desk staff. Not just 1 but all, are AMAZING. So very kind and welcoming. The room was cleaned to perfection everyday. Breakfast was okay but the rest of the stay makes up for it.

The room is very spacious. The check in process was fast. Breakfast was awesome. The hotel has large areas for eating, meeting and relaxing. There is an exit out to the Riverwalk, which is a bonus. Overall, a very secured hotel, need card to access.

Everything was amazing

Hotel was great. Check in process was poor, no effort to make one feel welcome at the front desk. Maybe they need help. It was extremely busy but I hate to make excuses for mediocre service. The valet was quick and friendly. Pool was nice on a hot day!

Roof top heated pool was awesome .

We had a great stay at the Hampton Inn. The staff were friendly and helpful. The breakfast was great with a lot of options. Great location close to restaurants, the sites and the River Walk. Highly recommend!

Awesome experience and great location. Must stay!

Nice location Small pool

Everything was nice! Clean, and the pool was amazing. Kids loved me.

Valet parking is available at additional cost. The cost is competitive with parking costs downtown.

The breakfast

Nothing like in the pictures. My room view was an Ugly, abandoned building right next to it. Pool was dirty and the concrete blocks around the pool deck were loose.

I wasn’t able to connect to WiFi.

Wonderful stay walking distance to riverwalk

Convenient location

Breakfast was ok. I would say the scramble eggs could be of better quality. Rooms were very clean. I would suggest the hotel gets bigger pillows and new towels.

Very nice hotel and great location The breakfast and coffee could have been better and there definitely needs to be more lighting in the rooms.

Kevin at the front desk was very helpful. Bed was a little hard, our only complaint.

Under construction so not very safe. Valet was not worth it. Called prior to booking to ask about extra deposits or charges and they said no but once checking in they asked for a deposit.

The rooms were clean and had access to the River Walk. It’s quite far from the restaurant and lively events. That we had to walk on the raining streets to get to the restaurant areas as it would take longer on the River Walk. Boats didn’t come that far.

The staff was amazing.

Location. Cleanliness.

N/a

Staff was polite, professional and courteous....great location and great view, had a room with balcony over riverwalk...everything was great...thank you...

Clean room, excellent service! Very professional and helpful front desk staff!

Sad

The staff is so friendly and breakfast is great! Excellent location. We used the fitness center each day and even had to use the laundry facilities when our flight was canceled.

Nice room and staff. When I travel with my kids I always go for hotel with complementary breakfast. I was a little disappointed with their selections but all in all the place was clean and the staff were pleasant to me.

Breakfast location it’s located in the foyer high traffic area next to the check in desk front entrance constantly opening and closing. Also not a lot of seating and could use more waffle makers.

Staff was extremely helpful and the room was perfect.

The pillows were hard and mattress either needs to be flipped or replaced.

Awesome service! Staff was great!

Clean room, fantastic location, friendly staff.

This booking was a nightmare! We were 500 miles from home and literally had to cancel this and move motels mid stay!! Was not notified that their ‘parking’ only took small cars and got to the motel to park and was turned away stating a regular sized F250 was TOO BIG! Staff was incredibly rude and didn’t want to refund any of the stay price, even though their negligence caused it. Will not ever recommend this establishment to anyone.

Staff was great, breakfast was really nice each morning. Location was super close to everything. No complaints at all! It's probably easier and a little cheaper to park across the street in the garage and you can get your car faster too.

The view was amazing

We’ve only stay here now. Convenient location there’s a bar in the corner. Across The Street has great drinks and great food. There’s also a great hotdog/bar at the corner around the block that has hotdog made out of Japanese milk bread amazing. I believe it’s called the Aztec bar. Always a great sleep here. Downfall is the $50+tax valet parking. Of course it’s not required for you to get it but unless you wanna walk a couple of blocks for parking it’s convenient for us because we enjoy staying here. The breakfast is really great if you’re an early bird if not, if you go closer to nine 10 o’clock, then you get whatever’s left over. Staff is great.

Great place to stay. Right on the river walk, and an easy walk to the lots of attractions.

The rooms were good for 4 adults we had. But the view outside the window was horrible. It looked like I was sleeping in a homeless encampment. The canal. Walk was nice and a little scary. We seen people doing drugs right out side door when we walked out.

My wife is disabled and we requested a tub so she may be able to bathe and also to soak her legs after a nice dinner. There was several guests wanting to speak to the manager and she awaited for about 45min and still no manager. We got to our assigned room and no tub, no balcony view to the river walk as stated, way too expensive and to mention also we were late to our special Valentine’s dinner that I had reserved for my wife and I and we had to reschedule and our drive to San Antonio was 6 1/2 hours very disappointed….

Room and staff were awesome!

Didn’t get the room I paid for with a king size been instead they gave a double queen because they were overbooked.

Great view to the river walk! The moment we walked in we were greeted with such kindness! Very helpful! The location to everything made it so much easier to enjoy ourselves. We will definitely be back soon and staying here at this hotel! If I could give more starts I would!

I hate giving negative reviews, But…. The Room booked with Hotels.com was for 1 king bed suite with wet bay, but was not the room that we got. Had to go back down and ultimately was able to get a king size bed, maybe a suite but no wet bar and was definitely smaller than the one booked online. They also gave us one that had the most horrible view of a neglected crumbling building next door. Breakfast was also less than ideal. Sausage gravy was like water and barely tasted like sausage and scrambled eggs were so under cooked they would fall off the fork like watery mashed potatoes. I’ll leave the complaining there….. Staff was absolutely the nicest we’ve had in a long time and room was clean. Would definitely look for something else next time.

Rooms were clean and staff was friendly.

Everything was nice, the staff was friendly and helped when I had questions.

Room was clean, beds were very comfortable. Very close to the Riverwalk. Felt safe.

Great location & nice updated room

I felt the bedding could have been nicer. Breakfast was not good. Staff were very nice. Enjoyed the balcony overlooking the river.

Everything was great with our stay we was able to check in early and the hotel staff even upgraded us from a studio to a suite room overlooking the Riverwalk. We really enjoyed our little getaway to San Antonio Riverwalk.

The room was great; however, I could barely get hot water when showering at night. Also, room right next to gym and lots of banging noises coming from the other side of bathroom wall.

Very clean and well maintained facility! Staff were very kind and helpful! Family friendly and easy access to River Walk.

When we arrived everything seemed fine, we went through the check in process, we were having trouble getting the card reader to work to do the incidental fee. Throughout this entire process there was no discussion of a room change until after they took the incidental fee. They blamed Expedia for overbooking the rooms. My wife and I were celebrating our 7 year anniversary. Instead of a king suite, we got 2 queens and not a suite. They said it was an upgrade because it had a balcony.. they said they would put us on a list if there was a king available the next day. Expedia blamed the hotel and the hotel blamed Expedia. Unfortunately the only people that suffered were me and my wife and we had booked 2 weeks in advance. There was never any follow up about the king bed suite, never a follow up from management to even apologize. To some people it’s not a big deal but it was the lack of care and accountability that really made it more frustrating. Expedia did give us a credit for our next stay, but what was supposed to be a special weekend started out extremely irritating.

The delivery arrived late, charged more than the listed price, and did not include the full order. Despite raising the issue, it was never properly resolved. Even more concerning, a week later an additional $400 was charged to my credit card without authorization. It is unacceptable that a brand like Hilton would allow unverified or unethical businesses to advertise directly to guests. This creates a serious trust and safety issue. Guests should not have to worry about being scammed by services promoted within the hotel itself. I strongly urge management to review how these businesses are approved and to take responsibility for protecting their guests. Until this is addressed, I cannot recommend staying here.

Very respectful and helpful staff, thank you very much for everything!

Room was good

Everything was good, one bad thing cold showers water wouldn't get near warm enough night or a morning

Room and sraff were great

Front desk person was very nice and room was spacious and clean. It’s in a great location and walking distance of attractions and the rivwrwalk. However. The walls are soo thin. You can hear your neighbors and housekeeping all day/night. Making getting a good rest very hard. also, our view was a vandalised and abandon building. Very uneasy feeling

Everything was good the staff was friendly & polite

I would appreciate a bathroom door, not a sliding door that closes closet OR restroom intermittently. Thank you

This was a great coice to stay. It was my wife and my 1st Anniversary. We really enjoyed our stay. In proximity to the Riverwalk and all sorts of activities! Will definitely stay here again!

Everything was great and we did really enjoyed our stay,we’ll back again.

Very good

- good value - free breakfast - pool - great location - management was responsive (though slow) to noise complaints What could be better: - the valet was pricey at $58 + tip (one night) - no hot tub, the pool is outdoor and unheated - the room floors were laminate/wood instead of carpet We would stay here again, but I think next time we'd find something further away from the "party area", better amenities and rooms, and with free or more affordable parking.

Great service

And regrettably, one of the receptionists was unhelpful, almost maliciously so, and the rooms were not ready at 4 when we tried to check in. I have never felt treated differently because I used Hotels.com until now.

Nice view of the river walk

The room and included services were wonderful!

The rooms was great

We like the hotel because the location and newly renovations. The room we stayed was spacious and the room layout is very modern. We love it! The only thing I think they can improve is the number of staff. There was only one person at the counter during peak check-in and checkout time. The line can be long as well as the wait time. I was first in line, but the lady was doing some other paperwork that I still waited a long time. They should have have added more staffs. Plus I did not feel I was welcomed when checking in. When I think about San Antonio I think people are friendly, but not in this hotel.

Didn’t get coffee for coffee maker in room. Didn’t get room cleaned on second day had to ask for bed change and towels and soap for shower which we never got

We are very disappointed we checked in at 2:30 pm , and the room was not ready . We then came back at 5:00 pm and the room was still not ready , ghế view was ugly, and all I saw was the roofs of old mouldy buildings, we never be back again . How come they don’t deducted late check -in but still charging us for late check out. We went to St Joseph Catholic Church at 11:00 Am mass the priest take us to go out to eat at Sp Café . Overall bad experience I will not be back ever .

My stay was not very pleasant, room check in is scheduled for 4pm and I arrived at 5, room was still not available a they had to get me in a different room. Staff was not very helpful and we were told that valet was the way to go for someone that’s not from there. I get my vehicle back with a flat tire and no assistance from staff. I don’t understand how staff made it seem normal and natural to return vehicles damage. I will be getting in contact with management about this but overall very horrible experience.

Breakfast was good , Balcony View was great

I asked house keeping if i can get supplies or help my son threw up all over my sheets and floor and she just said towels. i said no i need to mop and need all new bed sheets and she only gave me two sheets and walked off. Valet she saw me waiting for valet for about 20 mns never came to ask me if i needed valet only stared at me. when i asked her are you going to help me she said we dont take teslas rudley and also walked of! Front desk lady was awesome and very nice! she was a boack lady the other hispanic one was super rude also!

Everything was good but breakfast. Compared to other Hamptons we stayed, this one had fewest choices.

Just spent Christmas week here from 15 hours away. Flew in and with no rental car only needed a Lyft during one day of exploring. The hotel is in a great location and so many landmarks and attractions are very walkable. There are plenty of free activities as well if that's what you're looking for. Easy access to all of the riverwalk behind the hotel with infinite food and shopping options. Rooftop pool was so nice for afternoon breaks between morning and evening exploring. San Antonio Riverwalk is magical during Christmas. Skip the theme parks, come here and create your own magic. The city is giving and full of life. Bring some comfortable shoes and explore above street level and below. I can't recommend it enough.

Clean rooms, delicious breakfast, and friendly staff. Overall it was great.

Clean rooms, nice staff, quiet, convenient area,

Very clean, comfortable beds, great location and tasty breakfast included!

My stay was great.

Smelled clean.

GOOD

Sour milk served at breakfast.

I couldn't check in

Clean room. Beds weren’t to comfortable. Nice that there was a microwave and refrigerator in room. Breakfast was mid

Bed is not good,it’s sounds irritating while moving

Breakfast was great. Thank you.

The hotel was beautiful. Right downtown. Close to everything. We had a Riverwalk view room. The room was very nice, comfortable and clean. The staff are very friendly and helpful. Only a few minutes from fort Sam Houston. Really enjoyed our stay.

Everything about the service was top notch. Great location.

Very clean..safe, loved the location

Well or room wasn't ready so they change us to another room with 2 bed

Clean room and good breakfast.

Hot breakfast

I took my 80 year old dad and mom for a quick trip before he starts his cancer treatment to see the lights. Their rooms toilet did not flush and he had to remove the lid to make it flush, the batteries of the remote had to be replaced. My room’s toilet seat fell off and we had to call someone to fix. The staff were so nice about it but it was not ideal for us.

Check In was smooth and room was clean and tidy.

While all cleaning staff was pristine, the morning front desk was behavior was curt and uninviting, asked about late checkout and while the late night staff point out I could move this in the morning, I got waved off with nothing but a smirk, I will never return willingly

Hotel staff did not answer the front desk phone when trying to get ahold of them twice.

The room was spotless and comfortable!!

Great room didn’t like the view though staff amazing Ayesha I believe her name was front desk so helpful ….

yes

It was clean, but with the furniture, walls, looking old and made it seem dirty

Very clean room, nice bedding & towels. Great to have a frig and microwave. The best was the horg

It was great. There was no lotion in the dispenser though and I asked the front desk if they could refill it and they never did.

The hotel was clean and the location was great.

Pet friendly! It smells so good walking into the hotel and even better in our room. I love the size of the balcony - so relaxing to sit outside.

Top notch hotel... you can stay elswhere for more $$$, but uou won't have any better stay!! Right on the river, boat launch within a block, walkable to everything worth seeing, all the. Missions within 30 m inute drive (Alamo short walk). Breakfast was... OMGosh, view of river and as big as Texas!😀 Valet great - caring!! One of the best stays we have ever had - anywhere!

Friendly Staff And Management. We Loved Our Stay!

The hotel is nice but the front people are rude.

Never checked in but kept receiving messages all weekend and explained future daughter in law went into labor and had grand child. No response from text messages about it. Still charged for the full weekend even though never checked in.

Perfect location

We would definitely stay there again!

Clean room and facilities but breakfast options are pretty poor and not up to the standard

Property advertises valet parking, but when we arrived, we were told we had to park ourselves. I had to drive several blocks away and walk back to the hotel. When brought to the management attention, I was told that there was nothing they could do and would not compromise or compensate.

It was amazing thank you

Worst place ever

Thanks for your services

Clean room , great location and friendly staff

App card that they need a bank card till i told them to just try and it worked valet i had to park my car cause they didnt want to valet it then and when i was in my room with my family they called me they told me that i cant smoke and we dont even smoke we were inside thw room

Yes

Very clean, amazing location

Everyone was kind and helpful.

Yes the room clean and staff curteous. It was a very busy hotel.

It was just good overall

The room was amazing. Nicely cleaned, fresh scent, and comfortable. Staff were just as amazing along with the complementary breakfast. Definitely coming back!

More proteín

I got a room with the balcony through Expedia, but the Hotel did not comply with that. So I stayed in regular. Not very happy.

Nice rooms . Right on the riverwalk Friendly staff. Parking is expensive

The room was clean, the location was perfect and the staff were very friendly and helpful.

Staff friendliness at checkin and throughout my stay.

The hotel is in a great location. The room was clean, great staff, and a good breakfast.

Great! Everything was awesome! No complaints.

Very stiff bed!!! Spent the weekend here and woke up with an aching lower back every morning!

Room had a sewer smell, breakfast was ok

Yes

The room was clean and the staff was great. At one point our card did not work went downstairs and the gentleman reactivated the card to get into room. The only hiccup which I believe is a third party was the valet. They took more than 25 minutes to retrieve our vehicle. Recommend to park across the street and you save $15 a night.

Love the location as it along the riverwalk. Close to a lot of restaurants. Garage parking is just across the hotel. The free breakfast is great. First time occupying a 2 double deck queen beds and was able to accommodate 8 persons with 1 child. Will recommend this hotel!

Did not expected the room and bathroom to be a litle bigger. Coffe not available in the evening

Great location! Friendly staff, comfortable rooms!

Room was great

The view looked like a murder scene just being honest but we only looked at it once. Basic room should be for all river views for the price of room. Would be nice for all who stay.

Nice rooms, great location. Parking was the only issue but we went on a holiday weekend, ended up valeting which worked really well.

Mechanical humming noise in room was very unpleasant. AC was also very loud. Reported it to the front desk and they said “we’ll send maintenance up.” Never got fixed nor any follow up from the hotel.

Clean room & location was great!

Overall great hotel!

Yes

Nice view with balcony

Clean room, good breakfast, but no support from front desk staff when I needed to extend my stay.

The hotel was overbooked, which left my children and myself without a place to stay. Unacceptable

The rooms where very clean the staff were awesome

Clean room, beautiful balcony view

Loved all the seating space at breakfast.

The staff were friendly, the room was clean, and breakfast was very good and a lot of variety. The balcony has a nice view of the river.

The pool area was quite small but clean and we enjoyed spending an afternoon relaxing there. They supply "tiny" towels so we took our room towels. The only reason I give a 3 star rating was the view....it was so bad we couldn't open the blinds, this was not good as we were staying 5 nights. Unfortunately there are 2 derelict buildings on the riverwalk and the room we had, 420 looked directly on the eyesore. So overall we are split on this hotel. Doubtful we would stay again as the view was really that bad so sadly overall the bad outweighed the good.

To Breakfast was a better view. The rooms view sucked. The bathroom lacked a convenient electrical plug and the shower faucet came out in my hand when I was trying to turn it down to cooler. I almost boiled trying to get the handle back on and turn it down. That’s dangerous!

Yes and yessss!!

Excellent Everiting

Great service and experience. The staff were delightful. Also, the hotel is by the riverwalk so it made our trip that much better.

The room was great and the view was amazing , the parking cost is alittle pricey but everything was great

Very Clean Room! User Friendly TV/remote.

Parking to expense work in price

Great place, easy access to most everything.

Our room was very quiet and we enjoyed walking to the river everyday.

He loved it!! Thank you!

The stay was great, breakfast was a plus only complaint is the one working elevator

Staff was very welcoming and attentive. Clean, comfortable room, relaxed atmosphere, great location. Very walkable ti explore city

Great place

The view was excellent

Property was well maintained and great to stay at. The access to the Riverwalk was sceneic and at the perfect spot on the river! We enjoyed this outdoor walking for dining and walking every night. Parking added at least $70 per day with valet and tips. The building next door was old and abandoned and that was our view out or window. If you went out the front doors (not to the river) there was a decent amount of homeless people moving around all times of the day. But hotel staff was effective and very good to work with. Housekeeping was more then accommodating and out room and needs were alway met

Great spot and great service

Terrible access to River Walk. Building around are in ruins or under construction and direct staircase from the street level to the Riverwalk is blocked off. housekeeping didn't make beds, only changed towels.

In the window of a second floor you can see a crumbling, overgrown back courtyard caught between abandoned broken buildings—pretty awful view.

Loved it

OUR STAY WAS WONDERFUL

I enjoyed my whole experience and will definitely stay here again and in other states

Very nice place but hotel room floor was extremely dirty.

Staff super friendly. Close to all excursions

Good area

Breakfasts were good and had variety

Room ok, view to back is bad

Parking was expensive, but the service was excellent

Rooms were clean the beds were a little hard but other than that great place

Great stay and experience. Staff was friendly and efficient. Room balcony overlooked the Riverwalk which was so beautiful and peaceful at night

Very good staff

The location on the Riverwalk is great. It is a quiet segment but very convenient to everything. The room was decent but strangely configured. The couch was perpendicular to the tv, making watching a bit difficult and there was a desk in the way so a chair couldn’t be moved there. The shower didn’t work well. I think there was something wrong with it and the hot water knob had to be in a (very) different place each time. It was always a guess to find the hot water. Also, housekeeping came in the very late afternoon, when we were back getting ready to go out for the evening.

Near by everything to do in San Antonio

Super clean! Amazing staff ! I would travel to San Antonio just to stay here! The breakfast is so good as well!

Thank you! Family-friendly facility!

Great stay

Amazing stay and great views!

The staff was very friendly and the location was excellent. Close to the main Riverwalk and our balcony view room over looking the Riverwalk was perfect.

Our room was very quiet and had all the amenities we needed for our stay. The staff was extremely helpful and friendly. We enjoyed the free breakfast and the coffee was always hot!

Everything was excellent

The rooms were clean and comfortable. The staff was not overly friendly upon our arrival and did not great us very nicely. It is a quick walk to the riverwalk but is a bit away from the restaurants and bars.

Great place! Staff was awesome

Great staff

The hotel did not give us the room we had already booked and gave us a room with 2 beds, also would not compensate for their mistake, never booking here again

I like that it was convenient to the riverwalk

Location was great.

The room was very clean and the cleaning lady’s would also come pretty often to make sure we had everything. It was very safe since everything requires the key card. I would book here again!

The hotel was great. The valet service was a nightmare because it was a seperate company from the hotel. Because if this I would not stay here again.

Everything was excellent except

Everything was nice how ever parking was not available.

Large room

I enjoyed everything exempt the parking

The pool was quite good.

The staff are amazing, super friendly and helpful. The rooms are nice and clean

Hotel is in between two vacant buildings. However very convenient to the Riverwalk area. Staff was exceptional to assist with requests during stay.

Everything

We had a great time close to everything needed!!

Reserved a room with a King size bed 2 weeks in advance and a room with double beds was the only thing available when we get there!!

Everyone and everything was awsome!the staff to the breakfast was amazing only thing i didnt like was the payed parking

Our room wasn’t ready at the 4:00 check-in time. The breakfast area tables were dirty and the food wasn’t replenished for the crowd of guests. We had to ask twice for a bottle in our room to be refilled. We had to make two calls because the TV wasn’t working and there was never any follow up by staff. The pool (which was originally a large draw for us) was always packed the small children and large flotation devices/toys. No room in the pool for adult guests. We checked on three separate occasions and it was always the same. Room was nice and bedding was lovely, but overall disappointing.

We loved the location and how clean it was.

It was an absolute delight. We got one of the bigger room with the sofa couch. The view from our window faced the pool which was overlooking the river. We needed an extra set of pillows and comfort and called down, they had it up in less than ten minutes. The front desk person, Kevin who helped us, was super nice and cute.

Great Place

Was a very good stay with great staff

Minor issue but the staff made it right :)

Room was super clean. Extended our stay and other room was very clean as well. Staff is very friendly. Front desk super helpful!

Excellent location! Great breakfast options for the family. Staff are very helpful and knowledgeable.

We had an excellent experience. The room was clean and well appointed. The staff was efficient and friendly.

My experience started well but the valet service they have was terrible. I paid for a two night stay and my valet ticket was closed out. The valet manager didn't know how to help me. He had to go across the other hotel to get help from the other valet manager. I had to pay for another night for them to get my car. It was a terrible experience. I had to check out from the hotel one night early. I wish the Hotel can have a say so since that speaks on them as well.

The breakfast was great. My only concern, was during checkout. The lady in the front desk didn’t greet us or acknowledge us. I told her to have a good day and she blew me off.

Good

Great stay!

I like the service

Everything was pretty good. It was so so.

Great stay

Could of had a hot tub in

Clean and friendly staff although your free breakfast was nothing too exciting.

No wifi

When booking we were not aware that there was only valet or self parking in a nearby garage. Valet takes forever to bring your car and parking at the near by garage is inconvenient when leaving. When we had breakfast chairs were peeled and fruit was not fresh looked days old. Carpet feels old and musty.not worth it

Room has bunk beds, no space what’s so ever. Refrigerator not working

It was busy but very clean

The staff was great and the hotel was very Clean.

My room was assigned to another group and the manager offered me the option of a room with bunk beds. I protested and was offered an upgrade.

Very clean hotel, super nice staff and affordable. Only thing i did not like was that during breakfast time. the floors were very messy. cereal, and milk on the floor, as well as floor being slippery which was a hazard for guests,

Property was within walking distance of many restaurants and bars. Close to alamo and mall. Loved thatvthis hotel provided full size shampoo, conditioner, body wash, hand soap, and lotions. My only bad comment is that the ice storage was filty and the room had no full size mirror. The balcony door was also extremely hard to close.

I liked everything...very nice and clean

My family and I loved this spot, everything was very close by and parking garage was across the street. Breakfast was excellent each morning and staff was great.

Very well maintained. Would stay again!

It was good

The free breakfast was not ready @ 6am- after I finally found someone to ask at the front desk I was told there was a “delay” this particular morning and could not tell me when it would be available. We had to leave without being able to eat anything. On top of everything, we had to pay a $35 fee to check in on a room that was ready when we arrived an hour early.

It was good. Bed was a little uncomfortable but otherwise an excellent room. Conveniently located in walking distance of River Walk. Was a little uncomfortable being on the first floor next to an abandoned building. But area was safe.

Pool was extremely small

Awful

Great staff, great hospitality! Will definitely book there again!

Everything was great

Had. A. Great. Time

Breakfast was good! Staff was friendly and helpful. Very convenient location.

The room had such a bad view

The property was beautifully situated on the riverwalk and was in close distance to many dining and attractions downtown. The view of the riverwalk from the balcony was beautiful as well.

It was like most hotel stays, not bad not awful, biggest expense was parking, $50 /night. And the swimming pool said 3-5 foot but grandson who is 6, could easily walk across. He wanted to practice his strokes which he could do but no jumping or anything else. Nice location within walking ditto Alamo and riverwalk.

Right on the riverwalk within walking distance to all the attractions!

Best place I’ve ever been so far

All staff were very nice and accommodating. The room (king studio) was superb! The spacing, bed, decor, and cleanliness quiet surroundings made this mini vacation the best ever! We will definitely return and share the news about our stay!

I Paid For A Riverwalk Balcony Queen Suite And Was Told They Didn’t Have One Available Due To Me Booking Through Expedia Which Doesn’t Guarantee That I’ll Get What I Paid For

Staff was super friendly, breakfast was good and hotel was clean. Loved the access to the Riverwalk.

0

Great location, downtown great service and I will be back soon

This is in the heart of downtown and on the Riverwalk. Plus it is Hampton. What else do you need. Excellent location, excellent staff.

My family had a wonderful time visiting San Antonio. The hotel staff was very helpful and friendly. My kids loved the pool! One night my daughter scrapped her toe at the pool, and I had not packed a first aid kit. The front desk was so nice and had some bandaids, so we were able to get her all fixed up. Housekeeping came daily, which was VERY nice. We stayed for 3 nights, check in and check out was a breeze. Breakfast was great. Location was very convenient and walking to the Alamo and other Riverwalk attractions was only about 5-10 min walk. Chick fil a right across the street for my picky eater was awesome! Very clean rooms, plenty of towels, and the front desk even provides bottled water and a snack daily. Thank you for your hospitality! We will definitely stay here again next time we visit!

Too many incidental fees very expensive valet along with tips so be aware of this.

I absolutely loved the spacious room layout. I was away for business but this room would have been great to accommodate my family of 4. I love the details of the room: extra large closet (mirrored 2 side closet!), large "kitchen" area (love the counter space!), pull out sofa bed, ironing board, appreciated the separated sink and shower area (time saver for multiple showers); useable shelves under the sink, multiple USB outlets and large desk area! Great room for families and business trips! The dining area looks out over the river walk. I would highly recommend. Also, very friendly, helpful service!

Parking was a bit overpriced, and I wish there was a better heads-up about the cost. The exit door to the river wasn’t great but worked fine. Not perfect, but not bad either. I’d give it a 3.5 out of 5.

The valet attendants weren’t eager to help with the exception of one. They weren’t friendly either. No one explained who would be helping me next while I just stood there and there was four employees behind the desk. She needed up assisting me with our check-in. The breakfast only had pull pork as a meat option and it looked gross. The gnats attacked our breakfast to the point we had to throw most of it away.

Property was fine. It was clean, the room was keep clean, and the complimentary breakfast was ok. The only thing I did not like was that there wasnt any complimentary parking at this location. When I booked it, the information on parking didn't show. Parking was over $60 each day. This is too expensive and the staff didn't help explain how the parking structure accross the street offered discounted parking and how it worked so we overpaid also.