DoubleTree by Hilton San Antonio Downtown

Loved this hotel, will return there on my next visit.

The front staff was very nice and very informative

Room muggy, bugs in room, parking overpriced,

Checked in late breakfast not included. You do get a discount for it. Front desk were nice but not very helpful

DO NOT stay here! I'm shocked that Hilton allows this under the DoubleTree name. It is dirty, smells musty, I had NO hot water and the water was spitting and producing brown color. I have no idea how this property was showing an excellent 8.8 rating. I left to stay elsewhere and will be disputing my charge.

It was right in the middle of every where we needed to go The parking

Exceptional

Exceptional

Didn’t love paying $35 to park/day. Shower water pressure was not great. Overall fine & fair for the price I would say. Thank you staff. :)

Exceptional

Clean I love it

Great stay

I like how clean it was and how friendly the staff was. I didn't like that it was far from the convention center, but above that.... Great Stay!

Staff was helpful BUT the bed and pillows were way to firm for comfort.

Very good

Exceptional

Exceptional

The fact that the parking was not free. The room had a sock that didn't belong to us from someone else staying before us and a water bug was in the room that my husband killed. No microwave in the room was also a negative. But one positive was the delicious warm cookies you had available at anytime for the guey

Air conditioner is very cold. Very clean

Pleasant

Exceptional

Was no Microwave in the actual hotel room like a standard room would have&they charged $30 a night for parking which we’ve never had to do anywhere else it’s just automatically included especially if you’re charging that much a night&bfast is $20/person

Location, restaurant, bar, nice clean pool No handicap parking available Rooms are not updated,old furniture, and decor, the bathroom tub had a large rust stain no handicap bar to hold on to to get in /out No luggage carrier available had to ask for help from staff The Charge for Parking for disabled veteran should be complimentary The Charge for water in room to make coffee Lots of Ants on lounging chairs pool area

having to pay for parking and not being notified beforehand also no complimentary breakfast

Exceptional

having to pay for parking and not being notified beforehand also no complimentary breakfast

We did call the front desk and they quickly took care of it for us and provided us with free breakfast cards. This hotel does not offer free breakfast which was something we didn’t find out until after booking the room. They also charge $30 a night for parking. Coming back to the room on the first night we could not find parking! It was completely full and we had to park in a striped spot. We woke up early and moved our vehicle but $30 for parking and then not having a spot was frustrating. Also, I had already prepaid for a free breakfast when I booked the room but the front desk failed to give us our breakfast vouchers so when they offered free breakfast as a “apology” for the dirty underwear, I was confused. The staff was nice and accommodating. Staying somewhere for $288 for 2 nights, $60 for both nights and then $80 for food, (if I wouldn’t have found the underwear) seemed a bit pricey! We have had great experiences in the past this just wasn’t one of them.

The parking lot had standing water so when you get out of car you step into water. Plus you get charged $30.00 for parking. And no free breakfast its $20.00. Not stay there again!

Very good

Good

Location, restaurant, bar, nice clean pool No handicap parking available Rooms are not updated,old furniture, and decor, the bathroom tub had a large rust stain no handicap bar to hold on to to get in /out No luggage carrier available had to ask for help from staff The Charge for Parking for disabled veteran should be complimentary The Charge for water in room to make coffee Lots of Ants on lounging chairs pool area

The maid put on report that I drank 2 bottles of water, when in fact I used one for coffee. Not charging me for something when the clerk said I was zeroed out when I checked out.

The maid put on report that I drank 2 bottles of water, when in fact I used one for coffee. Not charging me for something when the clerk said I was zeroed out when I checked out.

Parking, staff, and room was great.

Parking was a joke!! Charged me 32.00 to park one night!! Dont remember seeing that when i booked it. Small print at the bottom probably. No free anything resturant cost for breakfast. Ice machine was broken on my floor. Had to use elevator to next floor. I wont stay there again. Air condtioning was not good. Had it on 70 but was still hot. Came on for 30 seconds and went off. Ugh

Didn’t like the parking expense. Outrageous. Only reason I wouldn’t stay again.

regina was very helpful. parking fee was expensive, and my room wasnt cool enough.

Front desk was very hospitable and friendly…. Housekeeping was very bare minimum, we stayed 4 nights and only 1 bed was made first day then second day I had to ask the girl to change sheets and clean bathroom. She took forever to come back to do so but other than that no other complaints

The room was clean. The beds were so comfy. Loved our stay!

$30.00 parking fees were paid together with the room rate and was double charged and front desk colluded in hiding the double charge. I will further investigation and if necessary contact authorities.

This was an exceptional stay, cant wait to go back!

Love this hotel, the gym was nice as well and the breakfast was really good. The bed is super comfortable and the hotel and room was clean.

I love my name on the tv screen 📺 ❗️

Good room and location. We had no issues here

I didn't like that I had to pay $30.00 per night for parking.

The staff were great. The parking garage was very convenient and safe. Clean, comfortable rooms. The hotel was in walking distance of what we wanted to go to in San Antonio. Definitely will stay there again.

Great bar

I really enjoyed the stay

Parking on site at a charge. Bar with great staff, breakfast was good. Staffing very nice.

Clean rooms great customer service

Expensive for the rooms to look so outdated. The lobby and common areas are nice and modern. But the rooms have chipped paint, old mirrors old art, yellow lighting. Nothing like the pics. Thanks for still keeping the cookie tradition alive though.

Clean room and love that it’s right next to the market square

Room smelled like mold/mildew the entire time. Lots of moisture in the air from the AC. Had fans in the hallways for some reason. Hotel needs to be remodeled and updated.

The breakfast was great and the bar was exceptional. The staff was great. Jackie & Allison were exceptional. Double Tree will be my go-to hotel choice.

You won’t let me give my honest opinion so it’s whatever

Everything was great but we had no hot water.

The staff was really accommodating. I didn't get to use the pool but it looked well maintained. Everything else was in good shape

Good overall hotel

Everything was good. Great location

Paid 30 a night for parking and there was no parking available we had to park on a median in the garage! Never again

Air conditioning cut off, they did not have AAA batteries for it at all and offered fans because there were no rooms available. Next day when standing felt something on my leg. There was a cockroach crawling on me instantly hit it off. So now I won’t ever be staying at this hotel again because it has roaches.

Bart wa

They lost water for 1 hr, yet no one informed us. As i walked downstairs, a water leak was right entryway wear my wife got wet. She had to go up and change outfit.

Could not check in early due to the rooms not being cleaned at the time and being sold out. Once we were able to check in at 4 they didnt have the room I booked available,they had given it to someone else. Toilet had mold in it and the hallways smelled like wet gym socks.

I would like a full refund . A incident happened on property

They had all guest wait literally in line until 4pm for check in because of staffing issues. Will never stay here again.

Very pleased

Great place, nice pool area. Has a full restaurant and bar inside.

Air conditioners worked well, except in the hallways. Staff were great. Check in and parking was easy. Breakfast buffet left a lot to be desired considering the price, but was okay. My only real complaint was the water. Hot water in the sinks sometimes did not work unless you turned the bathtub on first. In the shower, if you didn't keep it all the way on hot it didn't maintain heat and would sporadically go cold. Pressure was okay-ish. My kids loved the free cookies and they had allergy free ones available.

Air conditioner is too close to the beds and making sure that the rooms are properly stocked.

The bar offered a great selection. The only issue was that the site wasn't updated on the hours for the bar and restaurant. Even when you asked the front desk, they gave a different time.

Nice and clean spot for me. I would definitely stay there agai.

Run down /outdated for the cost per night Rooms were overpriced especially since they charge for parking per night! Double beds horribly small! No free coffee bar just a kerig machine with nothing extra! No attention to details! Just limit your stay cuz you will pay extra 30. Per night!

Staff were rude upon arrival, room were not ready had to sit in lobby over 2 hours waiting on rooms, the hallways smelled like mildew water. They must had a water leak because they had fans blowing in the hallway. They tried to charge me for water that was still on the table when I left. Called to advise about the situation the guy hung up in my face. Very unprofessional! Would never return to this hotel.

Clean room, polite staff, and the downtown shuttle is very convenient.

Really friendly staff clean rooms!!

Cons: The building is showing wear and needs maintenance throughout, lobby is quite chilly, no free breakfast, our toilet had a flapper issue that caused it to run for about 20 seconds every 5-10 minutes (we requested maintenance but either they did not show up or else did not fix the problem), front desk sent us to a double room first even though we reserved a king, location is near the freeway and surrounded by busy roads so is quite noisy.

Parking is paid per night, just fyi.

Room bathroom was dirty -the shower- view for the money was poor. Other than that, it was ok.

The staff was disrespectful from the moment I checked in. On my check out day housekeeping showed up at 8am making remarks as to why we were still there. I will not be staying at this hotel ever again

We were welcomed with a friendly face and a warm cookie!

It was good to stay there again

Clean room no bad smell

Room was not clean, no shower curtain, broken phone, mold on wall, and they kept charging my card for parking

The staff went above and beyond to take care of our needs.

.

Hotel could use new mattresses

Clean room, friendly staff. Shuttle availability. Highly recommended.

Very good services and good location by downtown

amazing hotel really clean

There was a roach, hallways had an awful smell, the rooms weren’t clean. The room also had an unpleasant odor. No free breakfast or parking. It’s old doesn’t smell good and you have to pay for everything, it isn't worth the price. When I went to complain they had a roach all I was told was “okay we will spray it down

Every thing was great 👍

Room was clean and the staff was great even with the 3 bands that came in

Clean rooms, friendly staff!

It was perfect

Super Hot Water or Hot water are your options when showering & there is no water pressure. Personal experience, 3 day stay . No one came to clean the room . I requested towels and the person who delivered the towels had a poor piss attitude when dropping off the towels at my door. The guy with the funny mustache at front desk was amazing and helpful . Cookies were always warm when ask for daily. I guess you get what you pay for but for a Double Tree HILTON I was let down.

Room was spotless and in great shape. Greated with the best cookies in the US.

Na

Wasn't sure about the area; it looked quiet enough. If you look hard enough you can find scratches in the entrances and around the doorframes, which really brings down the look, but the hotel looks nice enough. Hotel must have been quite lovely when it first opened. The staff are very kind and professional. The rooms were clean, and I slept well. Would probably stay again.

Cookies where delicious

Good

Clean rooms, great breakfast and service

The hotel is beautiful at Christmas and the rooms are nice. The cookies at checkin were a nice surprise. The only complaint I would have is theres not a microwave in the room.

Great everything

Maid service. Had to use the same towels both days. You would think that the price we paid we would have gotten clean towels each day, but that must be your policy, not to change them out. No WIFI service, guess that was an extra cost I overlooked along with the paid parking. I will definitely read all the amenities before I book another motel in the area. But this want be one of them. Slamming doors all night long also. But that's other guest's fault. Not completely satisfied, but you got my money so I will just move on.

All good except the room was not cleaned/ sheets or towels not changed. Had to go to front desk to get fresh towels and no wash rags were included in the replacement

everything wring with this hotel

Door open for couple hours to air out the room. Parking was terrible. 30$ a night to park. After taking family to riverwalk and return back to hotel their no parking due to company event. Took over 1hr to find parking in the garage.

Great

Great room and staff, I enjoyd some food and drinks at the bar and they were great

Yes

After waiting and driving around someone finally left and we were able to park. There was an event happening at the hotel, so that was part of the issue. It was also very congested in the front of the building trying to get in to the hotel, I believe this was also due to the event that was happening. Otherwise the room was clean and in decent condition.

Quiet area. Friendly staff

The hotel was very close to the river walk and close to the Frost Bank Center. They provided cookies anytime we asked, and the restaurant in the hotel had a great breakfast! Everything was clean and it was a quiet stay. Will definitely recommend this hotel and location.

Great stay for the price, clean and comfortable beds.

Very unprofessional

We didn't eat breakfast.

everything was great will stay again

Horrible smells, had to switch into second room, pool was closed, restaurant employees showed up late to work and shut down early, water pressure was terrible, it was by far worst hotel experience I have ever had and I travel quite frequently. Expedia is awesome but just make sure u screen ur hotels cause this one is one id def not have on ur list.

The staff is always amazing and the location is great for downtown

Always a clean place to stay in the staff is always amazing

It was great.

Really great place to stay

Clean and quiet

The beds and bedding were amazing. And of course the cookies! Yum. Lots going on in the hotel but I felt safe and secure.

Beds weren’t the most comfortable, ac didn’t stay cooling.

Excellent experience with all the services

Great room extra comfortable

Yes.

Our stay was pleasant, bed was comfortable, room was clean! Hubby said this will be our choice of hotel to stay in when we go out of town!

Room and hotel very clean! I would stay there again!

Parking is super convenient but not just because there’s a lot of events going on should a guest pay for parking, we already paid plenty for the room.

The property is surrounded by law-enforcement, courthouses, Bail Bondmans, and other and unfavorable tenants. Vehle travel nearby was inordinately fast. Unsafe. The driveway was too small and vehicles stacked up. Very limited variety of products to purchase. Male night guy wouldn’t give me a bottle opener at 9:00pm morn kitchen staff hadn’t enuf change. Left. Came back with paper dollars and walked away. I asked about the rest of the change and she was astonished she would have to return my change These kids are poorly trained and they have a lack of educationll social skills

Our room just ok. I was expecting the room and

Good room! Glad I stayed here.

The room was nice parking was great the shuttles were awesome and drivers were so sweet

One of the bests stays in San Antonio so far! Staff was so friendly, rooms were clean. Jose the shuttle bus driver was so friendly and helpful getting us to and from our destination! Definitely will be back.

Just didnt like that it smell like wet carpet but everything else was a amazing the workers and the transport the Jose’s

Nice

Very nice place and in a decent area of town

Property could use a little sprucing up

Great place! Family-friendly, super clean, safe and quiet.

As always, I wouldn't stay anywhere else.

Room was great. Excellent staff members

Its an ok hotel, it is overly priced and they charge you for everything. On the app i put breakfast included and it includes breakfast but its not complimentary you have to pay for it. Its 20 dollars per adult for the breakfast. On the app it doesn't say that so if your looking for complimentary breakfast this HOTEL doesn't offer that. My bed was really hard I really didn't like it. Its an ok hotel but I wont be going back.

The place could use some updating like fresh paint, but it was nice.

This hotel needs to be updated asap. The carpet is run down. The elevators are painfully slow and the decor reminded me of one of those Vegas hotels from the 1970s. Also, it may be technically downtown, but it really is about a good mile from the downtown.

Friendly staff, clean room, comfortable bed.

It was so convenient to the venue that I was attending and guess service was very helpful,Will Return for future visit

Clean rooms, friendly staff, safe environment

I would book the hotel again. Really nice

My one night stay here was amazing! I came down for the Chris Brown concert and it was great!!! They have a shuttle which helped me get around as well! The breakfast buffet was good , a little pricey but it was worth it and convenient. Overall a great stay!

Room/bed was clean. And the hotel was right up the street from the venue which was perfect

The hotel was very clean and staff was really friendly and nice! Loved my stay here!

Yes

Love the room and location staff was very friendly and helpful

Nice room

The room itself was clean, but the overall experience was disappointing. The hallways and front entrance had a strong, humid odor that made the property feel unkept. On top of that, parking in the garage was $30 per night with no other options provided. For the price, I expected a fresher environment and more reasonable parking.

Our stay was great. The tub grout could use some bleach and scrubbing. I was not pleased with the parking fee of 60.00 dollars for a two night stay. I have stayed in numerous hotels and never charged for parking.

Very clean, and staff were very attentive. I liked that they offered free shuttles also. I don’t like that I paid ahead for the breakfast bar and it was closed all weekend. The restaurant food wasn’t good. Very hard and couldn’t even eat it. I also thought $30 a day for parking was very expensive, especially because we were only parked at night time, we were gone all day.

location

You will not be disappointed in choosing this hotel!

Good place

Family friendly. Nice hotel

Paying to park when I am staying there

They had a shuttle for downtown

some roaches in the bathroom

Great stay

It 2as nice and clean

Unclean.

I didn’t like it at all. I’ve stayed at double tree in Dallas and this was far from it. The ac was leaking inside the room on the carpet. The elevator buttons were falling off.

Very friendly and helpful staff.

A large extremely loud party in the hotel. Making bird sounds all through the lobby. Homeless people walking around outside. Not a calm environment. Didn’t realize I was coming to a social event

Walkable to market and restaurants.

Great staff, very friendly and helpful. Nice clean and quite hotel

good

Great customer service

I loved the environment, the staff was nice and friendly answered all my questions. Gave us options about our room such as what floor we would like, the view. Very clean, we felt safe. Will definitely be coming back.

Hotel was clean and staff was helpful. Would come back.

Excellent hotel

I would recommend this place to anyone visiting San Antonio

Overall,I had a great experience. The restaurant and bar inside the hotel were very convenient. My children and myself were able to enjoy our individual entertainment without leaving each other. Not to forget my favorite part:) THE COOKIES!! lol I will definitely be booking again. Thanks for a great experience.

Good downtown access, fair pricing

Basically, I was charged the same rate, $260.00 for (1) night that I I initially paid for the first (2) nights combined, $260.00.

My family and I stayed at this hotel for 2 nights, it was an OK stay for a 4-start hotel.

Amazing customer service, everyone was super attentive and friendly. Facilities were very clean and organized.

Everything looked clean and in order. The front desk clerks were very helpful and courteous. Will definitely book again.

Elevator takes you could wait at least 10 15 min You can hear other guests from your room Wont book again here

good

Their 5 star welcome and customer service.

The tub in room 216 backs up water really bad leaving myself and my family to essentially take a shower while standing in dirty water that went above my ankles. Even 20 minutes after my shower, the tub still hadn't fully drained. The main light in the restroom was not a typicial bulb, it was a heat lamp giving off enough heat for my 6 foot self to feel as if my head was being burned while getting dressed after my shower. I should have read the description of the beds better, the mattresses are FULL SIZE, and not the typical queens in double bed rooms which did not allow for a comfortable sleep for my wife and I. I ended up sleeping on the floor to give my wife enough space to sleep comfortably. I unfortunately will not be choosing to stay at this location in the future.

Amazing stay definitely will come back

Stayed at the motel was quoted a certain price on Expedia when arrived there they charge $30 a night for parking. I think it would be nice to know from Expedia or from this location before we book our reservations. Total rip off went from one price and they added a $30 For every night that we were there never doing this again very disappointed and frustrated

Everything was acceptable and loved the shuttle convenience

Shuttle Drivers very Efficient, Room was Very Clean and cool when we arrived! Great Stay!

We love staying here it's right in the center of town and family...

It was great! Clean, nice, comfort and safe!

Staff was great... all around Hotel stay was great

Always great

Does not have good quality of Breakfast

Friendliness

Front staff was very friendly, they explained everything from a to z including shuttle services etc, they had a restaurant area and a bar area, but the restaurant was close when we arrived and I ordered a pizza from uber eats, while I was enjoying margaritas with my wife my kid received the pizza and brought it to a restaurant table by the bar and we got told to leave the area because we weren’t supposed to have outside food, so why is that if they’re not offering food service at that time? The manager didn’t even want to come to us and sent another employee instead, very disappointed for not being professional at that time .

Didn’t like finding out about the parking garage fee after I booked. Should be stayed up front.

I like the hotel the only I didn’t like it’s they charge 35 Dlls for parking my vehicle if I rent a room why do they charge for parking?

In one room ac didn’t work so they moved us to another at 11:30 pm well the other room water wasn’t working so they moved us at midnight to another room so we finally got the third room around 1 am

Road noise at night time

Customer service was great. Nice pool and easy walk to Market Square.

Comfortable bed and room quiet and spacious

I didnt like the miss information on parking amd also no security. Homeless population close to hotel.

Staff was friendly and attentive.

Nice and clean

The staff was amazing - front desk were incredibly helpful! I ate at the restaurant twice and the bar staff was warm and friendly. Convenience to UTSA Downtown cannot be beat!

Over all a great hotel experience cleanliness to atmosphere and location near freeway.

Property was clean, staff was nice, and garage parking was easily accessible. Walkable distance to the farmers market which there is a restaurant there, Mi Tierra, that is open 24 hours and really good. Close to river walk. Would deff stay there again!

Costumer service

They did great will be in a double tree again !

A great value, location was walkable to downtown riverwalk and the convention center.

I’ve stayed at this hotel several times and I’ve never been dissatisfied. Great location, friendly staff, cleanliness is great. I’m glad I found a place where I feel comfortable and can rest.

Customer Service was great

Everything was great except that I did not receive my wake up call

Perfect location for marathon start and finish

The staff was very friendly, polite, professional and always willing to help. My mother is wheel chair bond and she arrived with pain from traveling. The cleaning staff were very helpful in getting her Advil and Tylenol as well as disposable bed pads for her. I was offered help so that a staff member took the travel bags so that I could push my mother on her wheel chair. We were given an ADA complaint room and our stay was excellent. We will definitely come back to this property when we're back in San Antonio. Thank you to all the staff at Double Tree Downtown San Antonio.

Did not feel safe walking around the area. Also be ready to pay an additional $30.00 to park. Then have to take elevator to get to bottom floor to walk into the hotel.

My neighbor was using weed and blasting music. I had to call the front desk twice. The weed smell never left. Also, a train blasted its horn several times between 3 and 5 am. I usually LOVE this location, but this stay was horrible.

The staff throughout the facility provided excellent customer service to us. This includes the front desk staff, restaurant and bar staff too. I would like to call out Helma in the restaurant - she took great care of us. She provided helpful information about your city and gave us really good ideas. Scottie at the bar was also phenomenal. Jose who drives the shuttle (evening shift) was like our own personal tour guide. He shared his knowledge of the city with us as he shuttled us back and forth. Oh, those Doubletree COOKIES!! My goodness! I felt like the Cookie monster from Sesame Street. Those are absolutely the BEST!! Not good for my diet, but soooo good for my soul!!! LOL - Thanks DoubleTree!

Night clerk was great!!! Very helpful.

We planned a pleasure trip a few months ago no thinking that the temps in San Antonio would be in the 20’s and 30’s. The staff at the hotel made sure that we had a great stay. The front desk staff, Helma, Jose, Scotty and the other restaurant/ bar staff and the other shuttle driver were all amazing! Thanks for a great experience!!

The staff is always nice here and the rooms are always clean

Fire alarm went off Sunday morning at checkout.

Water went off and fire alarm was on and was terrified

My stay was great. John showed exceptional customer Service and was extremely helpful

It’s in a great location. My reservation was canceled. I experienced ice and snow from my departing city and for two days flights were canceled. I called 3 times to (Doubletree) to inform the staff. I did not want the hotel to be overbooked and I would not have a room. The paid reservation was listed as a “no show’ when I got to the hotel.

We love staying here but it has changed front desk is always welcoming but this time I felt like my bedding wasn’t changed for the last people that were there

Everything

Has been our go to for a while now. Beds are comfortable and clean. Areas around the hotel are a bit sketchy but nothing to worry about.

Clean and friendly staff

The room was clean however we discovered a few huge yellow stains on our bedding. It was absolutely disgusting and so uncomfortable. That bedding should have never been there and someone should have known better than to allow it to remain on the bed. We didn’t even get a call from a manager or a discount of some sort for this disgusting situation. Very disappointing to say the least.

Staff was great as always. Jose the shuttle driver is outstanding.

Poor service

Ok

Very professional and patient

Nice place, near to downtown. I stayed there because Rock&Roll Marathon, hotel is just the corner of the finish line, very conveniences.

Parking now costs money !! And they charged TAX on parking ….which makes zero sense as this is not a physical item !

We enjoyed the room tv a little complicated but overall it was good

perfect

🙌

Across the street of where I had to be all week

Was all good. The area is a little sketchy with homeless a block or 2 away but didn't affect us. Parking should not be 30 a night. Ridiculous. Everything else was good including the bartenders.