Best Western Sea World/Lackland AFB NW Hotel & Suites

The indoor pool, the gym area.. rooms were ok.. the lady working in the morning was so sweet she even prayed for us before we got on the road.. Some floors were coming up and we had a little tripping here and there exiting the pool area/gym..

I would’ve been fine with the stay if only I didn’t come to find a nasty used bed. We went upstairs to show her ourselves and behold, there it was. Hair in the sheets and even a dirty floor with potato chips still by the couch!! We even offered to help her change the bed sheets if she didn’t know how to. We just wanted fresh linen. One time she even said “Idk where the fresh linen is….” Horrible experience. They couldn’t care less about their job, nor the cleanliness of the rooms. Check your rooms if you stay here.

All my family loved the hotel and everything was so comfortable and everything was so clean and the staff was so nice Nothing to say though everything was alright

The staff was okay they gave me towels and bedsheets when I ask. The bad thing was the breakfast wasn’t really bad and full of ants everywhere and the kitchen staff didn’t care (probably not their job) but I was amused by how infested by ants it was and the bad smell in the lobby and the room wasn’t properly clean and we had to buy our pub shampoos because all containers were empty. For the price I should have stayed somewhere else.

This facility is well located, clean and the staff are very friendly. 1. Their breakfast is disappointing. We had the same breakfast for 3 nights and no variety for choices unlike other BW I have been. 2. Also some of their towels are no more white and have stains. 3. They gave me a dirty torn key card already used by a customer although they changed it when I complained but that shouldn’t have happened in the first place because of infection control.

The initial room I booked for was dirty. The sheets weren’t clean and the floor smelled like cigarettes. They moved to another floor which was better but then we saw a roach😭😭😭 I was anxious and worried about the cleanliness of the place. Wouldn’t go back

Staff was great and helpful!!

Exceptional

Stayed here like 3 times before everything was great.

The location was convenient. The room was extremely dusty and had a distinct, unpleasant smell. The carpet was also very dirty, with what appeared to be blood stains on it. Aside from the sheets, nothing in the room seemed to have been properly cleaned. When we first checked in, the AC was completely off, and the room was extremely hot and uncomfortable. When I brought this up to the receptionist, I was told that they turn the AC off whenever a room is unoccupied and that it had been off since the previous guest checked out. I explained that since the hotel knew we had a reservation and were arriving with our family, they could have at least turned the AC on before our arrival so we wouldn’t have to walk into an extremely hot room. Once the AC was running, the amount of dust in the room made things even worse. The air quality was so uncomfortable that we could barely sleep the first night. My two-year-old had an especially difficult time sleeping, which was by far the most frustrating and upsetting part of the experience. We eventually had to turn the AC back off and open the windows just to get some fresh air and ventilation. We reported these issues to the receptionist and asked to be moved to another room, but they were not helpful and said there was no one available to clean the room. The hallways also had a very unpleasant smell, and the carpets throughout the property looked dirty and poorly maintained. This was one of the worst hotel experiences I have ever had. Between the excessive dust, unpleasant smell, dirty and stained carpet, hot room upon arrival, and lack of assistance from the staff, the stay was extremely disappointing. Most importantly, the conditions made it difficult for my two-year-old to sleep comfortably. I would not stay at this property again, and I would not recommend it to anyone.

Absolutely nothing The online listing for this hotel is highly misleading. While the photos show updated, clean rooms, the actual room was dirty with mystery stains on the carpet. The overall interior resembles a neglected housing project, and the building has a severe odor problem. The lobby smelled strongly of propane, while the elevators smelled heavily of roach spray. To make matters worse, my son noticed ants crawling all over the breakfast buffet.The service was equally poor and disorganized. At check-in, the front desk agent mistakenly told me my room had a pull-out sofa, even though I booked a two-room suite. She then handed me a set of dirty sheets to put on the sofa myself. I requested new sheets immediately. When we finally got to the room, there was no pull-out couch at all. This was a disgusting, completely unacceptable experience.

Exceptional

Helpful staff and good breakfast!

Inside pool but it needed to be cleaned . Loved the people that worked there, manager was a doll so kind, so nice, took care of my issue getting my kids in a room next door to me. All around sweetheart!!! Just get that pool cleaned better. Area was good was able to get to what we needed. No iron, pool cleaning,

Location Roach on my bed, dirty sofabeds 9

Let's start before I even checked in I went into use the restroom in the lobby and it was so disgusting and nasty toilet paper was everywhere at the trash can was overflowing second check into the hotel come to find out I'm having to make the pull-out couch bed up myself cuz it is not made up second I realized the door didn't close unless we forwarded tight so it didn't close right behind us it would get stuck on the carpet and still be cracked open mind you I had a child with me one years old second the sink in the restroom did not drain took hours for water to go down in it third did not have any kind of soap in there to wash our hands with third the toilet paper was rough that it gave us rashes we have to go and buy toilet paper to use to protect our private areas for females another thing trash from my understanding I was told by a staff there that if I set trash outside that I could get charged $50 for setting trash out okay so what else am I supposed to do with the trash when you only have two little trash cans in there with just two trash bags what else am I supposed to do with the trash I'm not going to let it just sit up and pile up in my room and smell okay mind you that mind you the reason why y'all say we couldn't set the trash out because of the carpet that didn't even matter because the fact that job building was so hot that we were sweating on the elevators and in the hallways and the list can go on with the amount of problems there on that property Best Wester

I reported torn cushion from the sofa bed, it was never changed (send picture of it to the manager). Last morning the noise from roof work was insane very early. Never got room service cleaning during my stay. I had to go down for towels and empty trash on cans that were on hallway. There was no shampoo or body wash, bottles were empty. No toner to print in office area.

Exceptional

Very good

Property was nice and convenient for evening dinners. Room was clean but lacked proper cleaning. Hairs in tub and crumbs and garbage behind bed