Best Western Plus Lackland Hotel & Suites

Elevator was not working. Husband was on toilet and water from ceiling started raining on his head. Had to place pail to catch water! No maintenance was available & no other rooms to switch too!!!!! Smell of mold was strong in room

The “plus” at this Best Western Plus means “plus” roaches. The elevator was broken, the place seemed dark and dank. Stayed on the 4th floor and it was very drafty. Sounded like a storm was arriving. I woke up to roaches. Left within hours. Never again!

We were in town for Air Force basic training graduation. Staff was very helpful in terms of updates right from check in as there were some changes due to weather. Staff opens up breakfast early on BMT graduation days to accommodate early delay to the base. Hotel is just minutes from the Valley Hi gate which is very convenient. Unfortunately elevator was down during our stay but staff did allow for fully refunded cancellation for those that could not/would not use the stairs while the elevator was out. Room was overall clean. Floors were quiet. Work out are was small but adequate. Overall would stay here again if I have business at Lackland AFB.

Elevator was not working

The lift was out of service and there was zero cleaning. When I asked, they told me to just move to the 4th floor without lift access. I also saw a few cockroaches

Elevator not didn’t even work , they only cleans my room 1 time

Arrived at this hotel and was informed that the elevator was inoperable and they had no hot water so clean linen could not be provided. Did not know any of this information until I arrived. Trying to get a refund through third-party and hotel was extremely complicated.

Location was good.

It was a nice place but elevator was not working. Was asked if I was notified before checking in and I wasn’t. They said it has been out for a month already

My room 221 had a used bottled water. It didn’t have one side glass door to the shower. And the when we showered the water was splashing out. The mirror in the entrance was also dirty.

The rooms are very cool and clean, didn't understand the half glass door in shower, water all over the floor. Elevators were not working having to carry bags up stairs and ice machine not working on our floor

My room was disgusting.

Staff was friendly and helpful if needed. Lobby clean.

We arrived at our check in time, what I didn’t know was I had to pay a deposit. Lady said it’s posted on the website. I must’ve missed it! Then the lady says the elevators are broken. I told her there’s no way to go to the 2nd, 3rd floor with 4 small children. So she “finds” me a downstairs room. About 1am my grandson wakes up says he’s HOT. Room is really hot. I try to use room phone to call front office they can’t hear me. I use my cell phone to call and tell them air conditioning in room isn’t working. Young guy from front desk comes to reset it. About 4am room is so hot. I move everyone to living-room. We did enjoy the pool, hot tub & breakfast was VERY GOOD! Staff were friendly. Building clean. Only if elevator is working we’ll stay again. But overall I DO recommend is HOTEL!

The breakfast, staff and room were all great!

La ubicación es muy buena para el aeropuerto,basé Lakland y varios restaurantes.

The shower lookes poorly maintained. Th metal bars throughout the bathroom were rusted. The shower itself looked dirty. The room had a funny smell every time we entered. The most inconvenient part was the elevator being out of order and being placed in a room on the 3rd floor. It was a busy weekend and most hotels in the area were booked, so offering to cancel the reservation wasn't practical at that point. There was a sign that there were bees in the stairwell which was also pretty alarming. On a positive note, the staff was nice and very helpful. The breakfast was also good.

Clean room, elevator didn’t work but everything was nice.

Everything was good except the elevators but we were aware about it .. it was close to where we need it be .. I wouldn’t mine coming back ! Thank you , to the ladies there they were very kind!!

First off, the elevator was broken, and we had to take the stairs the entirety of the trip. Secondly, there was two sets of stairs, one on each side of the hotel. However, on one side, there were several signs saying they were having issues with bees on various floors and not to use those stairs. That was very concerning, considering the fact that our floor was affected, and I wasn't sure if there would be bees coming into the hallways. Thirdly, the rooms were clean for the most part, but the tiles in the showers were very rusted. The pipes behind the toilet were showing as well, so it didn't make me feel the most comfortable. When we also checked the ceiling fan, there was lots of dust; we refused to turn it on because the bed was right under. Lastly, there was trash from a previous guest of that room left in the fridge, which grossed us out since we didn't know how long it was there. Although the staff were nice and the lobby was pretty clean, there were many issues with the room and overall facility. Not sure if I'd be back, but at the time, this was the most convenient place to be.