Holiday Inn Austin North Round Rock by IHG

Nice and friendly people.

Superb

The pool was nice. Staff were super nice. The ac in our room went out as soon as we came in. My husband managed to get one side of the unit to cool as the maintenance man would not be back until 9am the next day. The front desk provided a desktop fan to help cool the room. No other room could be provided that had a working ac due to rooms being sold for a sporting event. (No shade on the property for being sold out.) just our bad luck I guess. The breakfast was okay. Not really a lot to choose from. The weekend start time for the breakfast is later than weekday and makes it harder to get to schedule outings and events on the weekend.

Superb

clean and quiet easy to access well lit parking in front good pillows goof tv Having to go to another floor for ice Was told that our $50 incidental deposit wouldn't be refunded for weeks even though we didn't buy anything

Very clean and staff was pleasant and attentive. The breakfast was excellent. It was very noisy and we could constantly hear people thumping around above us until 1 AM in the morning and running down the hall. This is clearly a wood structure with not enough insulation. It led to a poor night sleep.

Exceptional

Exceptional

The hotel is very clean and the rooms are roomy. Breakfast was OK, but they provide disposable utensils and plates, which is inconvenient and also not as green as we would expect.

Clean room. Comfy bed.

Clean

Clean

Exceptional

Everything

Excellent

You could really tell that the breakfast was premade the night before. The food made both me and my partner sick after eating it. We had a better food selection at the nearby gas station. Well, right off the bat, the air in our hotel room was hot even with the air condition on full blast. The water pressure was a joke and there was no hot water. There were disrespectful kids running around and the staff did nothing about it.

You could really tell that the breakfast was premade the night before. The food made both me and my partner sick after eating it. We had a better food selection at the nearby gas station. Well, right off the bat, the air in our hotel room was hot even with the air condition on full blast. The water pressure was a joke and there was no hot water. There were disrespectful kids running around and the staff did nothing about it.

Exceptional

Also l requested one room with 2 queen bed, they gave me a room with single bed, and they didn't want to change because l hot the room thru you guys, that was disappointed

Well when l booked the room brakfast supposed br included, and they charged me for it. Also l requested one room with 2 queen bed, they gave me a room with single bed, and they didn't want to change because l hot the room thru you guys, that was disappointed

Exceptional

I liked that the breakfast was available. I liked how clean the lobby was and the exterior. Staff was very nice and helpful. There was no streaming. No Netflix, YouTube, Amazon prime. In 2026 more than 1/2 people don’t watch cable so I didn’t fully enjoy myself because of that. The hot tub was not initially working was still charged full price even though I was told I wouldn’t be but I was charged additional costs. It was nice but we won’t be back to this location and not referring others here unfortunately.

I liked that the breakfast was available. I liked how clean the lobby was and the exterior. Staff was very nice and helpful. There was no streaming. No Netflix, YouTube, Amazon prime. In 2026 more than 1/2 people don’t watch cable so I didn’t fully enjoy myself because of that. The hot tub was not initially working was still charged full price even though I was told I wouldn’t be but I was charged additional costs. It was nice but we won’t be back to this location and not referring others here unfortunately.

The stay was great!!

The indoor pool next to our bit..

Restaurant and bar The indoor pool next to our bit..

The room was extra clean and the bar was excellent very friendly staff

Location was good

Location was good

I have yet to receive my credit.

Large rooms, great breakfast Nothing

Superb

Nothing

Large rooms, great breakfast Nothing

Location Nothing

Great hotel and great location. The property was clean and very well taken care of. The staff was very helpful and polite, and all with a smile! Breakfast is $9.99 for a small buffet of hot and cold options, and multiple restaurants within walking distance.

Good hotel

Exceptional

Everything

Very friendly staff. Tanya in the bar was AWESOME! Will book again.

No issues

Perfect location near the I-35 to meet relatives in Round Rock. No issues

Exceptional

Great hotel. Easy access to sports arena.

Excellent customer service. Very friendly staff

Clean, quiet, easy access to restaurants. Our mattress in our room was HORRIBLE!!!!!! We told them we were leaving & they could go in & replace it, but they said because our quiet sign was on the door they didn’t go in. They said it would be replaced after we left.

Exceptional

The staff was absolutely wonderful and the hotel was very clean .

There was nothing I did not like.

Great Stay

Really nacho too big back again.

Staff was friendly and good location.

New remodel, but not all of it. No free breakfast. At Hampton I get thick towels AND breakfast. No reason to come back here.

The location was perfect, we went for a Volleyball Tournament on the Round Rock Sport Center and this location was perfect, so you can walk to the sport location, also there are a lot of restaurants nearby that you can pick whenever you want! The rooms were clean and the breakfast was good. The rooms weren’t too comfortable since they were a little small and the air conditioning was too noisy. The breakfast was only for 2 persons per night

Breakfast was horrible and should of been free

Great hotel

Love love this place

The staff were amazing and the room was very clean. We were playing next door at the sports center and the ability to walk back and forth in less than 5 min was the best. The breakfast was so good and had plenty of healthy options for my athlete to fuel up. Added bonus, it’s only a 4 min drive to the outlet mall!! If ever we have to come back to Round Rock, we will definitely be staying here again!

The light and plug sockets were burned up. The toilet seat were faded and looked dirty

Parking was good, and they did provide extra blankets and pillows. Had so much trouble checking into our hotel tonight. They tried to double charge me, and the room was supposed to have two beds. Instead we got a king with a jacuzzi, and now two of us are sleeping on the floor with three teenagers. ?

Loud neighbors

Loud neighbors

Friendly staff and clean room

Friendly staff and clean room

yes

yes

Reusable shampoo and conditioners n lotion

Staff

Staff

I paid more vs the Holiday Inn down the street for the indoor pool. But it was very neglected. Mold growing on floor. Stuff floating in the pool. We opted not to swim.

Fire Alarm kept going off ever 20 minutes, no hot water took a shower with cold water. Manager never responded.

Fire Alarm kept going off ever 20 minutes, no hot water took a shower with cold water. Manager never responded.

The fire alarm glitched in the night and scared us so bad

The 1st issue was roaches: at nighttime and then again the following morning. Second issue: was the fire alarm getting triggered by the kitchen staff burning something. Third issue was the alarm getting triggered multiple times throughout the night because they couldn’t figure out how to shut it off. They said they would add “points” to my account to rectify, haven’t seen any. Do not recommend

The 1st issue was roaches: at nighttime and then again the following morning. Second issue: was the fire alarm getting triggered by the kitchen staff burning something. Third issue was the alarm getting triggered multiple times throughout the night because they couldn’t figure out how to shut it off. They said they would add “points” to my account to rectify, haven’t seen any. Do not recommend

The room was quiet, spotless, with soft towels and good brand toiletry. The room layout was efficient, with enough modern utilities. The bed was comfortable. The AC was quiet but needed to be on high fan speed to keep the room comfortable, auto mode seems insufficient. The staff was attentive and courteous. The hotel seems to have regular law enforcement clients staying there to attend training nearby. The presence of multiple police vehicles in the parking lot after hours psychologically gave a sense of safety.

The room was quiet, spotless, with soft towels and good brand toiletry. The room layout was efficient, with enough modern utilities. The bed was comfortable. The AC was quiet but needed to be on high fan speed to keep the room comfortable, auto mode seems insufficient. The staff was attentive and courteous. The hotel seems to have regular law enforcement clients staying there to attend training nearby. The presence of multiple police vehicles in the parking lot after hours psychologically gave a sense of safety.

Pleasant staff and clean, spacious room.

Pleasant staff and clean, spacious room.

Clean room, clean amenities. Nice remodel.

Clean room, clean amenities. Nice remodel.

Room was clean. Check in process was quick and easy.

Room was clean. Check in process was quick and easy.

I had no problems

Everything was clean and staff was very accommodating.

Everything was clean and staff was very accommodating.

Breakfast Delicious!!!

Breakfast Delicious!!!

Clean rooms, nice staff, easy check in and out

Clean rooms, nice staff, easy check in and out

everything was as expected

everything was as expected

Great

Great

Hotel was very nice.

Hotel was very nice.

The bar was great! Staff was friendly, room was clean.

The bar was great! Staff was friendly, room was clean.

Clean room, quiet, friendly staff

Clean room, quiet, friendly staff

Staff were helpful

Staff were helpful

We were able to check in early. The room was clean We used the gym. Nice stay

We were able to check in early. The room was clean We used the gym. Nice stay

Staff and amenities were excellent!!

Staff and amenities were excellent!!

They have charged 110$ per night.

They have charged 110$ per night.

Very nice hotel, staff is super nice and friendly. Room was clean! The only thing was breakfast, they had no milk or cereal they also didnt have sausage and they didnt bother to make anymore and egg pan only had enough for like 2 people other then that the stay was good!

Very nice hotel, staff is super nice and friendly. Room was clean! The only thing was breakfast, they had no milk or cereal they also didnt have sausage and they didnt bother to make anymore and egg pan only had enough for like 2 people other then that the stay was good!

Very friendly and professional staff. They even made sure they found my phone charger that I forgot in the room. The room itself was fine except it really needs overhead lighting and in the bathroom a separate light than the one that also keeps the fan. That was very noisy and not pleasant. Definitely need lighting in the ADA dressing area and a full length mirror on the wall to make this room more wheelchair friendly . . . really for all guests since there wasn't a mirror except bathroom.

Very friendly and professional staff. They even made sure they found my phone charger that I forgot in the room. The room itself was fine except it really needs overhead lighting and in the bathroom a separate light than the one that also keeps the fan. That was very noisy and not pleasant. Definitely need lighting in the ADA dressing area and a full length mirror on the wall to make this room more wheelchair friendly . . . really for all guests since there wasn't a mirror except bathroom.

Sup

Sup

Super nice on a good spot and very convenient

Super nice on a good spot and very convenient

Sisnt eat or drink there.

Sisnt eat or drink there.

Place was clean and the stuff very helpful!

Place was clean and the stuff very helpful!

Great location, quiet, top restaurants, and clean.

Great location, quiet, top restaurants, and clean.

Good overall. We did not have breakfast at the hotel since there was a charge.

Good overall. We did not have breakfast at the hotel since there was a charge.

Very kind

Very kind

A lot of dining options

A lot of dining options

Nice.

Nice.

Room 411

Room 411

Very clean! Perfect for the one night, Great location! Walking distance to food, drinks, groceries, and medical needs!

Very clean! Perfect for the one night, Great location! Walking distance to food, drinks, groceries, and medical needs!

Awesome property very well kept and clean

Awesome property very well kept and clean

There wasn’t any bath bar soap: only in a dispenser.

There wasn’t any bath bar soap: only in a dispenser.

Overall my stay was ok.

Overall my stay was ok.

Lots of restaurants near by, some within walking distance of the hotel.

Lots of restaurants near by, some within walking distance of the hotel.

Great overall!!

Great overall!!

Quiet and comfortable

Quiet and comfortable

Fit my needs

Fit my needs

No phone in room ,toldfront desk 6 times,towel rack broke off wall when taking off towel, coffee pot didn’t work door was hard to open . Shower edge was stupid water all over bathroom. Shower head postion dumb.

No phone in room ,toldfront desk 6 times,towel rack broke off wall when taking off towel, coffee pot didn’t work door was hard to open . Shower edge was stupid water all over bathroom. Shower head postion dumb.

Check in took about 20 minutes due to a line and only one staff memeber, room was okay, pillowcases had an odd smell, bed was extremely hard, and the prices for food was a little high

Check in took about 20 minutes due to a line and only one staff memeber, room was okay, pillowcases had an odd smell, bed was extremely hard, and the prices for food was a little high

Very convenient, with several nice restaurants within walking distance. Although close to hwy 35, very quiet. All in all a good experience.

Very convenient, with several nice restaurants within walking distance. Although close to hwy 35, very quiet. All in all a good experience.

Thank you for making my stay here feel like home!

Thank you for making my stay here feel like home!

Nice property. Stayed last minute. Restaurants and gas stations near by

Nice property. Stayed last minute. Restaurants and gas stations near by

very clean

very clean

There's no hot water, we could

There's no hot water, we could

Everything. Amazing hotel and staff. I would definitely book here again in the near future

Everything. Amazing hotel and staff. I would definitely book here again in the near future

Nice

Nice

The staff were amazing!

The staff were amazing!

We didn’t have hot water in our room. Reported it, but it didn’t get fixed by the next night of our stay. We had to move to a different room at 11:00 pm.

We didn’t have hot water in our room. Reported it, but it didn’t get fixed by the next night of our stay. We had to move to a different room at 11:00 pm.

Unfortunately, the hotel need to shut down for full repairs, there was a plumbing issue, no hot water, toilet wouldn’t flush. There was no one working on the matter at hand. The only good I can say is the new GM who have been there for a week is trying her best to accommodate everyone but the owner should have done something. They need to close down and renovate and then reopen.

Unfortunately, the hotel need to shut down for full repairs, there was a plumbing issue, no hot water, toilet wouldn’t flush. There was no one working on the matter at hand. The only good I can say is the new GM who have been there for a week is trying her best to accommodate everyone but the owner should have done something. They need to close down and renovate and then reopen.

Nothing. First rooms tv didn’t work the front desk told me to wait till the next day instead of finding me a new room which they did after I fussed. Room 2s toilet barely flushed and was broken. It’s clear they don’t walk the property looking at damage. Broken things and tiles throughout

Nothing. First rooms tv didn’t work the front desk told me to wait till the next day instead of finding me a new room which they did after I fussed. Room 2s toilet barely flushed and was broken. It’s clear they don’t walk the property looking at damage. Broken things and tiles throughout

I did not know that the breakfast was extra at the Holiday Inn. I normally book the Holiday Inn Express. No hot water or coffee in the front desk area.

I did not know that the breakfast was extra at the Holiday Inn. I normally book the Holiday Inn Express. No hot water or coffee in the front desk area.

super recommended

super recommended

So far so good..

So far so good..

Evening staff was rude and had an oh well attitude. They are not welcoming at all. Also they do not take cash at their store or anywhere in the hotel. No breakfast which was odd for a holiday Inn I thought not even coffee. On the flip side hotel itself was really clean and up to date. Lots of restaurants close by and close to everything. Hotel room had good water pressure in the shower with lots of hot water. Sheets were soft but could feel springs in mattress. This hotel is perfect for a night or two and the convenient location.

Evening staff was rude and had an oh well attitude. They are not welcoming at all. Also they do not take cash at their store or anywhere in the hotel. No breakfast which was odd for a holiday Inn I thought not even coffee. On the flip side hotel itself was really clean and up to date. Lots of restaurants close by and close to everything. Hotel room had good water pressure in the shower with lots of hot water. Sheets were soft but could feel springs in mattress. This hotel is perfect for a night or two and the convenient location.

Room was fresh and spacious. Very comfy beds and quiet. Would stay again when in the area.

Room was fresh and spacious. Very comfy beds and quiet. Would stay again when in the area.

The only happy person was the bar tender. She was very nice and happy to be there. The room was ok but there was no coffee machine. Definitely below the usual Holiday Inn standard. Bar tender should be given a raise for being a warm and welcoming person.

The only happy person was the bar tender. She was very nice and happy to be there. The room was ok but there was no coffee machine. Definitely below the usual Holiday Inn standard. Bar tender should be given a raise for being a warm and welcoming person.

Clean place, no complaints

Clean place, no complaints

Will definitely stay there when I am back in the area again. Love that it is an easy drive to airport too.

Will definitely stay there when I am back in the area again. Love that it is an easy drive to airport too.

Everything was great

Everything was great

Cockroaches in the room - terrible

Cockroaches in the room - terrible

good location next to sport center

good location next to sport center

The renovation there was stuff everywhere outside on the parking lot to where we couldn't park our car on handicap.

The renovation there was stuff everywhere outside on the parking lot to where we couldn't park our car on handicap.

They where very friendly and everything was clean.

They where very friendly and everything was clean.

I booked because of the indoor pool but when I arrived I was informed it was closed for construction but it would have been nice if it was said somewhere before booking. The staff was amazing except for the guy in charge of breakfast he was really rude and rushing us to hurry up 10 mins before breakfast was over. Other than that it was a great stay and front desk staff was amazing.

I booked because of the indoor pool but when I arrived I was informed it was closed for construction but it would have been nice if it was said somewhere before booking. The staff was amazing except for the guy in charge of breakfast he was really rude and rushing us to hurry up 10 mins before breakfast was over. Other than that it was a great stay and front desk staff was amazing.

I just got diagnosed with scabies after a stay last week at this hotel. Do not stay here!

I just got diagnosed with scabies after a stay last week at this hotel. Do not stay here!

This hotel is currently under construction! I was put in a room on the second floor and when I went to wash my hands in the sink, a 1"+ long cockroach scurried across the wall. I asked to be moved to another room and when I got to that room and set my suitcase down, a black bug of some unknown variety crawled across the coverlet. I ended up just leaving and going to another hotel and getting a refund.

This hotel is currently under construction! I was put in a room on the second floor and when I went to wash my hands in the sink, a 1"+ long cockroach scurried across the wall. I asked to be moved to another room and when I got to that room and set my suitcase down, a black bug of some unknown variety crawled across the coverlet. I ended up just leaving and going to another hotel and getting a refund.

This property is quite old. Don’t be fooled by pictures on the internet. The rooms are old with old furniture, the room had a stale smell like chemicals covering up a smoke smell, and smelly linens. I would not recommend staying unless a complete reno was done to ALL rooms, not just the lobby. I will not stay there again.

This property is quite old. Don’t be fooled by pictures on the internet. The rooms are old with old furniture, the room had a stale smell like chemicals covering up a smoke smell, and smelly linens. I would not recommend staying unless a complete reno was done to ALL rooms, not just the lobby. I will not stay there again.

Hotel took my money and lost my reservation

Hotel took my money and lost my reservation

Stopped by the hotel before normal check-in time abd asked for an early check-in due to not being able to return until late. We were denied and guaranteed our rooms would be available. When we returned to check-in. We were given keys to a room that was already occupied. When we told the front desk we were told they didn't have any other available rooms. Front desk workers were very unprofessional.

Stopped by the hotel before normal check-in time abd asked for an early check-in due to not being able to return until late. We were denied and guaranteed our rooms would be available. When we returned to check-in. We were given keys to a room that was already occupied. When we told the front desk we were told they didn't have any other available rooms. Front desk workers were very unprofessional.

Clean comfy rooms.

Clean comfy rooms.

Friendly staff

Friendly staff

Great staff though!

Great staff though!

Excellent

Excellent

Very good

Very good

Great place

Great place

Julian was great

Julian was great

Overall fantastic value rating! Room had a slight “damp smell”, not sure if it was because of the humidity or mildew…

Overall fantastic value rating! Room had a slight “damp smell”, not sure if it was because of the humidity or mildew…

All good

All good

.

.

You get what you pay for and a little less is how I would describe it

I will never go back

Awesome

This hotel was close to the competition venue we were attending. Our room smelled musty, and the AC unit had so many noises, it was distracting.

Despite a nonsmoking hotel policy from the beginning of my stay until the end, the entire floor reeked of marijuana smoke. Staff said they'd fine whoever was smoking after they checked out.

Clean

Rooms need updated. Lobby was being updated. Worst TV ever in a hotel. It kept going off the WiFi/Spectrum and had very few channels.

The staff was friendly. The carpet in the room was in disrepair and felt sticky all over. Odd smell. AC was set to the coolest and still felt warm at night.

Everyone was very helpful and friendly. Very clean.

Pool area was very dirty, breakfast (paid) was very limited. I’ve had better at a cheap motel. We will not be returning.

This location needs extreme updates. Carpet had a bad smell in the rooms and floors to rooms.

Needs new Carpet Rooms are also dark and needing updating including mattresses

Clean , comfortable rooms. Professional staff.

First off I would like to say the property was nice and the only reason I gave it 3 star is because of the construction but staff was tire le when I checked in the front desk clerk gave me a vacant but dirty room and the breakfast was terrible hot cakes was hard and the orange juice was very tart and the morning front desk person was no better then thw night person she actually seemed a little racist tho but all in all I only stayed one night ,

My fiancé and I experienced a lot of noises. It seem they were coming either from the hallway or steps from the floor above. Also, we had bed sheets that were dirty. And when we were checking out we had to wait for 30minutes for someone to come and help us.

Nice and convenient for purpose of trip

Don’t let the lobby fool you. This place is a dump that smells like an ash tray. Our room had lots of bugs and stunk. The staff could barely muster the energy to check us out.

Need updated

Old hotel

It was nice and clean a little out dated but good food areas.

Allot of running over our heads, and through the hallways

Convenient for basketball tournament. Very nice staff.

Room n hot tub inside the room. Will be coming back for my anniversary.

This hotel does not meet the Holiday Inn standard but still running. Carpet in the room and hallway was sticky.

Location was relaxing and quite.

I am 54. Therefore, I have stayed at many hotels in my life. This was one of the worst experiences I have ever encountered! The staff was the absolute worst. The most unfriendly, uncaring and incompetent staff ever! Also, there website says they have room service…they don’t. They have a bar onsite which they do. However, the bar was closed all 3 nights I stayed there. Bar tender was sick (no back up bar tender for all 3 nights?), really!!! I would not have stayed all 3 nights if I wasn’t worn out from helping my daughter pack up her apt. and was too tired to pack up my luggage and find another hotel, etc. They also don’t answer there front desk. So after a very long and exhausting day/night. With no one answering front desk, I had to go down stairs to get assistance. No apologies from any one at anytime! I’m so glad to be home.

fine

This was one of the worst hotels we’ve ever stayed in. We requested another room, because the AC didn’t work, or lights in the bathroom. Requested another room, which was a “step-down” from the first. The TV didn’t work, but worst of all, I saw cockroaches in the bathroom and under the knightstand. It also smelled like cigar smoke. We slept in our car that night at the gas station. The hotel also had no more rooms to offer us for a 3rd attempt even. Worst stay I’ve ever had! They shouldn’t have been accepting guests w/ that type of hospitality, it’s unethical!

Mattress was worn and needs replaced. There was a hole that I sank in. I did not sleep well at all.

good experience

Roaches in the room. Moved to another room and still bugs. Moved downstairs to first floor. So far no bugs. Awful. They said they’re going to renovate next year. They need to shut down and exterminate.

Clean hotel. Close to a lot of dining.

My room 208 smelled like feet. At 730am first morning someone tried to break in my room door, then came back and did it over and over again I had to yell at them to leave, they said sorry it shows your room to be unoccupied had I not locked the door with the top lock they would have walked right in on me sleeping. TV finally worked but was challenging.

Carpet had a slight order when you first walk-in, but nothing major. Air conditioner was rather outdated, but functional. Overall it was a pretty relaxing stay and close to places to eat.

This hotel is due for an update. Many things are well worn even the chair in the office.

Loved this hotel! It had everything Inneeded and more!

Clean

Very nice staff and very clean hotel.

Pool was not clean for guests to swim

Great staff and clean

The property is in an ideal location.

It was average. The room smelled musty and was humid despite the a/c running.

Clean Breakfast

The problem was not with the property but with Travelocity. The hotel never received the request for my reservation, which gave me a lot of grief.