Hampton Inn Dallas-Rockwall

Trash and smells throughout property

The water didn’t get hot, my bed was dirty and the room was not clean at all.

This hotel is seriously run down and a disappointment. Stains all over the walls, leak marks on the ceilings, smelly carpet and a poor effort at patching things up. Broken light switches, burned out bulbs and the door to the room sounded like it was falling apart when you opened it. Won’t stay here again.

Smelled like sewer when we walked in. Ice machines weren’t working and the bathroom needed updating

Cleanliness, friendly staff Location

Breakfast and the staff Didn’t get the room I booked which ended up being okay because the 3rd person didn’t come but still it’s what I paid for and booked

Great location, good pricing and fantastic room. Highly recommend

Everything a hotel is suppose to be. Quiet clean comfortable good continental breakfast WiFi couldnt login

Great location. Staff very friendly! Property seemed a little run down.

Clean and quiet I couldn’t stay longer

Nothing Never received my refund

Reasonable price

Staff, room, location all fit my needs. I can't say that my stay had any issues. Already plan on staying again.

The hotel didn’t look anything like the photos makes it look good on pictures but it looks very old and outdated elevator was very slow. Want stay here again

The location and the price. This was a great venue. And, we got to take our puppy with us. Nothing at all. This was a great experience for us.

Quiet and comfortable Nothing I didn’t like

Free breakfast ok! Hallways were awful hot! Smell on first floor by elevator all weekend! Only 2 towels!

The AC was out in the hallway and felt like 90° other than that it was a great stay

We were on the bottom floor and the room above us was pretty loud till about 10 pm. Sounded like kids running across the floor. Otherwise, things were fine

The breakfast menu was sufficient; however, they need to add bacon. We stayed 5 days and sausage was the only meat option. The staff was great especially Chloe. She's friendly and extremely helpful.

Great staff. Everything went smooth.

Room was clean, beds were very comfortable. Breakfast had great variety. Pool was closed because it’s seasonal.

1st room assigned was horrible , but when I asked for a different room, the clerk was very understanding and reassigned me

Sure, show pictures of a contemporary remodeled common area to attract visitors. That breakfast area was indeed nice, but sleeping quarters really needed a makeover. Patched walls, outdated showerhead, terrible paint job in the bathroom with some exposed wood. Just felt a little rundown and neglected for the price.

The whole experience and the very comfortable bed and I mean comfortable Nothing at all it was great

Carpet in rooms was gross

The mattress on the couch bed was very nasty has stains on the mattress. I talk to a lady that said she was the

Clean room and friendly staff.

was there only over night

Clean, friendly staff.

The quite comfortable room.

Clean room, water pressure in shower was good. Very pleasant staff. Would recommend

Pleasant check-in staff. Decent breakfast. The room was very warm, though, and the thermostat didn’t seem to work. Very warm for sleeping. There was a flashing light on a smoke alarm or something that was distracting during the night. I could have called the desk about those things but I was exhausted and in bed by then

The layout of the room, the comfort of the bed, the fact that we were on the first floor and the breakfast had lots of options. The wear and tear of the room. You could tell pictures had been moved but nothing had been patched on the walls and there were live bugs in the light in the bathroom.

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The breakfast was delicious. Our fridge did not work and we're traveling with cold food. I asked to change rooms and they had none that was comparable and they did not compensate us for not having a fridge/freezer for our food☹️

This is such a nice hotel. I love that the water pressure was good!!!! The breakfast was really good. It was clean and the staff was really nice. I didn’t find anything that I did not like about this hotel!

The various choices of food and beverage along with fruit and cereal. Staff was checking periodically to see what needed to be replenished!

Scrambled Eggs were very bad and watery. Potatoes bad as well. Might give some other options like sausage rolls. These are easily heated up to serve.

The staff was very friendly and attentive.

Front desk was friendly, clean room, more towels (only 2 and we had 3 ppl) would be nice but we didn’t call and ask in fairness, because we arrived late at night. Hot coffee and good breakfast. Women’s restroom was out of toilet paper but refilled right away when I advised. Second stay here- just moved to town.

Clean and the staff was friendly. The breakfast was very convenient!

The paint is uneven and hazy, Carpets dirty, Personal were great!! No complaints there. The cleaning personal were very nice but did not speak English! Not sure why. Overall, I will not stay with them any longer. I find the very sad.

This was the worst Hampton Inn experience. The carpets were filthy. When we turned the air on, there was a strange musty smell that left us coughing all night. When the air would reach its temp and cut off, immediately it became musty and warm and we would have to get out of bed and turn it down even lower. There were 3 of us and only 2 towels in the room. The shower handle was broke and about to fall off so there was little pressure and only a slight spray of water. Most of the water was coming out of the faucet and the mechanism to adjust to shower or tub was welded in place so we were unable to get the full shower spray. The door key wouldn't work on our first room and after 3 times of going back down to the front desk, we were moved to the room described above. We stayed in this hotel on Christmas Eve and spent Christmas Day with our family exhausted and barely showered. I would not recommend this hotel.

Clean room, walking distance to some restaurants, and the morning breakfast was good.

Nice place, a little outdated

The room was clean and comfortable, and the staff was welcoming and very friendly. Good selection for breakfast: eggs, toast, oatmeal, waffles, yogurt, fruit, sausage slices.

Staff was very courteous.

Breakfast can only be so much when offering an upscale continental. It was what I expected

Yes. Our stay was great and everyone was helpful and friendly.

Delicious

Rooms could have been a little more updated

Yes

The air/heat control, and toilet had flushing issues.

It was clean - quite - everything looked ok Room 203 - had some kind of strobe light that flashed every few seconds all night long - the microwave had this beep going off every couple of minutes like it had just timed out - I was going to unplug it but I had to move this make shift cabinet the covered the little fridge - but the little cabinet was barely held together - I was afraid it would collapse if I tried to move it - and I didn’t want to get charged for damaging something that was already falling apart - so I pulled the microwave forward and luckily the microwave control went out so we didn’t have to listen to it beep all night - the towels were thin and there life was gone - should be replaced and at least one more towel and hand towel and wash rag should be standard - bed was too soft for me but that’s not your fault - the breakfast was nice and tasted good - but tooth picks should be put out for those of us who need them after a meal … the lady at the desk when we checked in was very nice and pleasant - I think the rate was a little high for the quality of a room I would expect from a Hampton property

They met all of our needs with a happy heart. We needed a shower stool and they were prompt to see that we had it in our room. The hotel is clean and a wonderful location with all of the construction taking place in Rockwall. We love staying in that hotel

Clean room, quiet hotel, very friendly staff and great price.

Breakfast was fresh, we did not have a lake view

Everything was fine but there was only 1 coffee and the supplies were not replenished when housekeeping cleaned the room

Nice rooms. Good ac. Friendly staff

Front employee's were very nice, helpful and polite. We waited for at least 30 minutes to get eggs because there weren't any out just a watery pan.

Breakfast needs more variety

The staff were very friendly.

This hotel smelled old and musty-- probably old carpet. The pool area is poor and messy.. the landscaping was not kept up. This was not the good quality that I have seen in my past Hampton stays over the past year.

Breakfast was pretty good.

All fine

3-11 shift very friendly and helpful. Hallways are very hot!

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A nice location, good access to the lake, but also loud outside with I-30 right there. The sound dampening windows did a good job keeping that road noise to a minimum. The facilities were in good not great condition. My room had some dated, worn furniture and the carpets are also showing their age. Generally very clean, though. Well appointed with medium sized fridge, microwave and coffee maker. The staff was very pleasant and helpful. Ownership was clearly in the process of changing out the HVAC units (I believe) but they had empty boxes—basically, garbage—around the perimeter. Also 3 shipping container in the parking lot? Looked tacky outside, somewhat dated inside but overall a good stay.

I booked a room through Expedia with shower, no tub! I got a room with tub and shower. Very disappointing!

The property was very old and dated

Was just like I remembered the last time I stayed there a very nice clean and the staff are always there to greet you and help you.

This hotel is trash! Cracks in the ceiling and holes as well! The walls are literally falling apart. Shower head was barely hanging on. Dirty towels! I will never stay at this nasty place again. Staff was excellent but building is gross. They also tried to charge me for my service dog and even asked for my documentation which I gladly showed but it is illegal for them to ask. Someone will end up suing them.

Clean, quiet, and convenient

Great location and safe area.

Great stay with Great staff

The property had construction out front, but was still very quiet and well maintained inside.

it was quiet and clean

Staff was very friendly and accommodating.

The staff was amazing!

Professional and highly efficient staff.

Nice and quiet, close to many places to eat.

Everything I needed and more. Short walk to a great steak dinner.

The hotel was clean and quiet. The breakfast was very nice

Very comfortable, nice and helpful staff

It was a great room, perfect for a family of 4. The free continental breakfast was also great!

Nice place

Great

Check in was quick and convenient. The staff was very personalable and polite. I had my two golden retrievers with me and they had a great area behind the building to walk them.

The hotel room is clean and comfortable and the hotel in a great convenient location. I have stayed here at least twice while visiting family in the Garland area. (As far as areas that could be improved: the walls are very thin. A crying and screaming baby in the next room, snoring, and people pounding/jumping on the floor upstairs made sleeping very difficult. It was disappointing that you didn’t have the coffee available in the morning that I drink. One final comment would be to hire a landscaper to clean the outside area. It needed a good sweeping and freshening up.)

The staff was so nice! Checking was a breeze!

Location

Our stay was for only one night, so it was tolerable. Hotel had an old and musty smell upon entering in, very disappointing. Not enough towels at all for a family of five. But the breakfast was pretty good.

Pool dirty, inside and out

A little pricey imo, but you get what you pay for. Good breakfasts.

Facilities and room were very nice and staff friendly and helpful

These facility needs some maintenance to bring it up to the level of other Hampton Inns we have stayed in.

This hotel was very clean and the staff was friendly. I recommend this hotel to anyone passing through the area. It is easy to get to from I-30.

They sont have a hot tub only a pool

Great stay

Quiet. Staff was very friendly. Breakfast was hot, good choices. Room could do with a bit of an update, but clean and comfortable.

Laura is always fantastic.

It was decent but could have been better

Room was nice. Overall property needs upkeep.

Nice clean hotel

Checkin with Kimberly was smooth and she was very nice. The hotel itself was nice. Our stay was great. Laura was really sweet during our check out. The grounds need attention. There’s a pile of trees and limbs that’s an eyesore on the property. The mulch has been delivered that will go down around the building but it’s stacked along the sidewalk.

Great hotel

Property need upgrade.More attention needed on amenities(Ice machine,vending

Poor service at the front desk. Accused me of rushing off during my check out and then refused to refund me for the days I wasn't there, even though I had done an early check out.

Family trip to Rockwall to visit family. Area felt safe and close to shopping and restaurants.

Nice room for a quick trip.

Good stay, staff friendly and efficient.

The hotel was nice inside and everything was clean, the room was spacious, and the bed was comfortable. Besides a large waterbug that was lurking in the bathroom everything was good

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It was close to the areas I needed. Very convenient. Friendly staff and extremely helpful. Will definitely stay here again.

N/a

Property staff was very nice and hotel cleanliness was top tier

Furniture needs to be replaced. Old and worn out chair.

Got there no hot tub The lady working was lazy not very helpful No pool The breakfast saussge was burnt

Friendly clerks.

Friendless clean

The room was quiet and temperature was perfect. The bed was not comfortable, it was hard and lumpy, and I did not sleep well as a result.

Great staff.

Think property is safe and quiet place to stay with family.

great place close to everything. Will go there again.

Good

Check in was fast, front desk staff was courteous. Our room was very comfortable, clean, and quiet. It had all the necessities. Full size shampoo, conditioner, body lotion, and body wash. Breakfast was excellent, it included eggs, sausage, potatoes, waffles, cereal, milk, pastries, juice, coffee and hot chocolate. We've stayed there twice and will definitely stay there again.

Front desk was absolutely inflexible. Would not allow check in despite confirmation from Hotels.com. Spent almost 3 hours on the phone Christmas Day to resolve what seemed to be a simple problem. Won’t be back. Too many other options in the area when we visit in the future.

The heat/AC system is not good. It doesn’t keep the room a constant temperature, and the fan is noisy. There’s no way to bring in outside air, so the room smells musty. Listing included a pool and a hot tub. The pool is outside and closed for the winter, and the hotel has “never had a hot tub.” Breakfast was good for a standard hot breakfast, but it had limited options: eg, plain oatmeal but no other hot cereal, one kind of bagel, and no coffee creamers (just Half & Half). But the waffle cooker worked well. Not a bad hotel, but we won’t stay there again.

Hotel was just ok, rooms had poor insulation could hear noises all night

Would not know how the property was we were not able to stay because Expedia did not do their job.

Great place

They were able to accommodate me and my new puppy. Extremely thankful.

The room was not in the condition to be available to the public.

Great location and good breakfast. Hotel was clean and staff was friendly. Beds were super firm and pillows were super flat

Nice stay

Very disappointed in stay. The room 301 was old circa 1980’s. Poor lighting scuffed up paint, furniture is a must see to believe but 1 piece had 2 1x4’s holding it in place and the tile in bathroom was loose and cracked and plain caulk was used to attempt repair! The sheets appeared wrinkled like they hadn’t been changed, luckily the extra blanket was sealed and appeared to be new so I slept on top of it since it was a very late check in and I was to tired to wait on clean sheets. Hampton has always been great but this room was below motel 6!!!!!

Very nice place to stay and staff was excellent. I would absolutely stay there again

Clean

Friendly staff

The room was completely run down. This hotel needs a massive upgrade.

Hotel is ok. Our room had wallpaper peeling off the walls, no usb plugs, tv wouldn’t connect to internet and generally little worn out. Bathroom door wouldn’t close. Overall ok, just needs to be better maintained.

Tried two rooms and both smelled like pet urine

Nice and quiet hotel with eveything you need.

Had an Amazing Experience @ Hampton. Thank You For Your Hospitality. 🙌🙌👍

Room was clean and comfortable it was convenient for the one night trip. There was confusion at the front desk with our prepaid reservation and wanting us to pay again. It worked out.

A quite, clean and peaceful environment. I enjoyed my stay.

Nice

Nice hotel with good service. Nice breakfast too. An upgrade on some of their room facilities won't be bad.

Nice hotel. Close to expressway and lots of restaurants and shops.

Clean quiet and friendly. Easy access and close to restaurants. Next door to an amazing sushi place!

Not just wallpaper. Emergency lights, rubber baseboards…. To name a few. Biggie for me: No mattress covers!!!!!!! No pillow covers. Old flat, very used pillows. Old TV. Breakfast… no bacon or sausage. Interesting. Met owner apon arriving- very nice. Due to this being our second experience at the Hampton, Rockwall, we will not be staying there again. I can put up with minor things but no mattress and pillow covers is a big NO. I have my own VRBO- and Hampton In should know better. Shame on them.

I hope they redo this one where it’s more presentable I won’t be staying at this one again

It was under renovation but in the room, the floors were sticky, some lights didn’t work, one pillow had a stain on it. Other than that, it was okay.

Refrigerator didnt work and yhe tv guide didnt show amy channels. Had tonsearch theough all channels tonsee whay to watch. Floors seemned damp and muggy.

Lobby smelled musty when I first walked in. Room & bathroom were roomy bc it was “handicapped” even though I did not request that option. Sheets & beds were soft/comfy!

Bed was not comfortable. All other parts were fine.

So good

The location was convenient, the price was great, and the room was very clean.

Convenient location. Most of the staff was very friendly. The bathroom gave off a sewer gas smell. The toilet holder was loose in the wall. The bath sink drained slowly. There were several mold/mildew spots in the shower. The rest of the room was just fine. The remote control is not easy to use and scrolling through channels is time consuming. Breakfast was good. Coffee and tea were always available.

Every thing about this property was pleasing!

Some mirror on the side of the property

Ok

Very nice and clean

Everyone was excellent and friendly. Have stayed here before and enjoyed both times.

The staff was great and the room was comfortable.