Spark by Hilton Richardson Dallas

Breakfast is very limited and some insects bite me, very annoying.

As a guest, I expect a clean and well-maintained environment, especially from a Hilton-branded property. Unfortunately, the condition of the room did not reflect those expectations and left me questioning the overall housekeeping standards. I have photos documenting these issues. I hope management addresses these concerns so future guests can have a better experience. Based on this stay, I would not choose this location again.

Bad

The beds were comfortable and the front desk woman was kind. We were looking for a low cost, no frills place to sleep during our travels, and this hotel checked that box. The hotel was musty. Our AC was set to 69* when we entered, but I can't imagine that the room ever reached below 77* until about 3am. The workout room and breakfast were both sparse. The stairwell (we take stairs where we can instead of elevators) was dirty and it seemed that the hotel was being renovated sporadically.

Bad

I had originally booked to stay here. The day of check in I went to check out the hotel. The hotel itself looked like it was not clean the front staff was friendly but terrible management. I did not end up staying here.

In the room we rented we constantly kept seeing bed bugs even with the change of sheets you could tell the room had not been cleaned at all was having to move to a different room

Hotel was nice and so were rooms. Breakfast could be better

Convenient location, soft comfortable bed, Breakfast had very limited selection

It was okay

The staff I had to change rooms two times, the toilet wasn't working in the first room and then a bug in the next room. The Manager never called me.

Breakfast was poor

Location Old carpet. Strong detergent smell

Very good

Exceptional

We had to check out in 4 hours after checking in, the smell of bleach was overwhelming and the air conditioning was not great, the pillows were too big and uncomfortable

Nice and efficient hotel to stay. Would reccomend

Very good

Just needed a quick room for the night. The price was great. The front desk staff was perfect. The the room was super nice. Super comfortable, very clean, highly recommend. I'll do it again.

Pleasant

Good value. Clean room, good reception.

The location was great. The breakfast option was horrible. They also do not have towels. Like none. We ended up going buy towels from Walmart.

Superb

The location was great. The breakfast option was horrible. They also do not have towels. Like none. We ended up going buy towels from Walmart.

shower

shower

Too old No comment

Too old No comment

Bed Help

Help

The rooms were clean although there was a huge water leak and they had to rip the walls apart right outside of my room which was anything but peaceful Pj at the front desk was nice but there seemed to be a lot of drama at this hotel. The Nigerian maintenance guy was extremely rude when I was trying to enter my room and asked for space to enter and he wouldn’t move. I told him he was being invasive and he became extremely mouthy and rude - not any way guests should be treated, especially young women traveling alone and wanting space from her room.

The rooms were clean although there was a huge water leak and they had to rip the walls apart right outside of my room which was anything but peaceful Pj at the front desk was nice but there seemed to be a lot of drama at this hotel. The Nigerian maintenance guy was extremely rude when I was trying to enter my room and asked for space to enter and he wouldn’t move. I told him he was being invasive and he became extremely mouthy and rude - not any way guests should be treated, especially young women traveling alone and wanting space from her room.

Quiet and clean. Didn’t think the parking lot was very safe

My first time in a hotel room without a rug

Fantastic hospitality and delicious breakfast. A relaxing stay overall

My first time in a hotel room without a rug

An unforgettable stay from start to finish. The rooms were spotless, the staff incredibly welcoming, and every detail made us feel at home. We can’t wait to return!

Just Basic

Parking was safe and easy pool was dirty full of leaves and trash. The walls had a lot of chipped paint in the room just minor things that you think a Hilton would be able to fix and upkeep.

Superb

Everything was clean, modern, and well-organized.

Everything was clean, modern, and well-organized.

Fantastic hospitality and delicious breakfast. A relaxing stay overall

Pleasant

Had a wonderful stay at this hotel. The rooms were clean, spacious, and very comfortable. The staff was friendly and welcoming throughout the stay and always ready to help. The location was convenient with easy access to nearby attractions and restaurants. I also enjoyed the amenities and overall atmosphere of the property. Check-in and check-out were smooth, and the experience felt relaxing from start to finish. Would definitely stay here again and recommend it to others.

Had a wonderful stay at this hotel. The rooms were clean, spacious, and very comfortable. The staff was friendly and welcoming throughout the stay and always ready to help. The location was convenient with easy access to nearby attractions and restaurants. I also enjoyed the amenities and overall atmosphere of the property. Check-in and check-out were smooth, and the experience felt relaxing from start to finish. Would definitely stay here again and recommend it to others.

No frills, but met the basics for the 12 nights I stayed (for conference). Room was clean; air conditioner was occasionally noisy but kept the temp comfortable; room service didn't refill soap/ conditioner, but didn't run out until the day before I left. Bed was firm and comfortable; 48-52" TV. Bagels, cereals, yogurt, apples, muffins, usually "brown" bananas, plus juices, tea, coffee and milk every morning. Small fitness center met the basics. Staff, especially Mahdi (?) was great! Would definitely stay there again

Very good

Good

Quiet place and with great food right next door.

Bad

The staff was great.

Fantastic experience from start to finish. Highly recommend!

Handicapped accommodations, late check-in, friendly and helpful staff, comfortable beds, plenty of linens. My sister-in-law and I would not hesitate to stay there again. There wasn't anything.

Handicapped accommodations, late check-in, friendly and helpful staff, comfortable beds, plenty of linens. My sister-in-law and I would not hesitate to stay there again. There wasn't anything.

Fantastic experience from start to finish. Highly recommend!

Hotel was clean which was good. Pretty much no frills. Room was large and a good tv. I felt like my side of the bed was a little lumpy. Very good shower. Breakfast wasn't worth taking the time. We got coffee only. We just needed a reasonable, clean space to sleep while visiting relatives. Price was very good. It met our expectations. Breakfast was minimal but based on what we paid no big deal.

Hotel was clean which was good. Pretty much no frills. Room was large and a good tv. I felt like my side of the bed was a little lumpy. Very good shower. Breakfast wasn't worth taking the time. We got coffee only. We just needed a reasonable, clean space to sleep while visiting relatives. Price was very good. It met our expectations. Breakfast was minimal but based on what we paid no big deal.

The air freshener is very overwhelming at times. The staff doesn’t always greet/acknowledge you right away. Even just to say just a moment. It’s a little awkward.

Very good

The air conditioner gets super cold. The location of the hotel is great. We had some plumbing issues with the standard shower draining.It almost flooded each time we took a shower. The breakfast is all cold.There's no eggs or meat. It's basically cereal, oatmeal, bagels and muffins. Not up to the Hilton Image.

The air conditioner gets super cold. The location of the hotel is great. We had some plumbing issues with the standard shower draining.It almost flooded each time we took a shower. The breakfast is all cold.There's no eggs or meat. It's basically cereal, oatmeal, bagels and muffins. Not up to the Hilton Image.

Decent rooms for the price. The shower water pressure was awful, the sink felt like it had far greater water pressure. Keep that in mind if you like or need a strong shower.

It's was very good stuff and clean rooms I like it I

Everything is perfect

Highly recommend! The staff was welcoming and the stay was smooth and enjoyable

Highly recommend! The staff was welcoming and the stay was smooth and enjoyable

The breakfast was excellent Everything is perfect

I'm satisfied with my stay at this hotel.

Wonderful experience! Everything was neat, peaceful.

Wonderful experience! Everything was neat, peaceful.

The major issue I had was that upon checking in I was informed of a "Pet fee" which I know is common at hotels and usually runs about $20-$30 per night. Well, that was not the case at the Hyatt the charge for a single night was $75. No this is not one of the Hyatt's top end hotels and the room itself was $84 per night. So, I could have nearly rented an additional room for my "Pet Fee". The pet fee's should be stated on the Hotels.com website so a traveler can be well informed when selecting a hotel. The breakfast is serial and bagels or toast. Nothing very nutritious.

Exceptional

Disappointing

Breakfasts are so basic & boring , WiFi is so unreliable !

It's a small property without all the bells and whistles. Okay for a night or two but the AC didnt cool very well.

Great stay The smell in the hallway

Great stay The smell in the hallway

Sink bust water was everywhere no room available or my refund only gave me $25 dollars just sad never again

Yes thank you

Staff was friendly and room was clean. Easy check in/ out process.

Very good

Location Break fast same everyday Coffee took forever to get one For Two nights not enough towels

Clean, trendy, and comfortable.

Clean, trendy, and comfortable.

I had such a lovely stay here! The place was spotless, beautifully decorated, and felt like a home away from home. The host was incredibly kind and responsive, making sure everything was perfect. I’d absolutely stay again!

Location Break fast same everyday Coffee took forever to get one For Two nights not enough towels

I had such a lovely stay here! The place was spotless, beautifully decorated, and felt like a home away from home. The host was incredibly kind and responsive, making sure everything was perfect. I’d absolutely stay again!

The room was decent. The shower handle was opposite. So hot is up and cold is down. It was reversed. Staff was cool. Really cool kid when I checked in. Breakfast sucked and parking was cool. The hotel just looks beat down. My room was fairly clean just a bunch of hair all over the place. But as soon as you walk out your room…it’s gross!

Second, I woke up with a weird rash all on my face. Idk what kind of detergent or what they use but that’s never happened before. The hotel isn’t bad per se and didn’t seem dirty or anything. Just a bit older.

We will NEVER stay a Spark again. The property was very outdated. The shower did not have a way to open the sliding door once you were in the shower. The HVAC unit made a awful noise the entire stay. The towels felt like sandpaper. The bed was decent only thing positive I can say about this establishment.

The breakfast is very basic

The hotel try so hard to cover the bad smell with deodorizer but it really didn't help. The beds will sqaek really bad when we will sit or lay on lt. I call expedia to report the hotel but also Expedia didn't do much to help me. Never stay here.

The breakfast consisted of only bagels. No toast, no eggs, no bacon, no sausage, no gravy -- just bagels and coffee, boiled eggs, hard apples, and bruised banannas. There was also juice and coffee. Not what I'd call a breakfast.

What made this hotel stand out was the kindness of everyone there.

Staying here was such a lovely experience. The atmosphere was calm and beautifully designed, making it the perfect place to unwind.

It was very near my conference venue. Many restaurants nearby as well. Accommodating for an infant guest.

What stood out the most was the level of customer service.

the facilities were excellent, and the overall atmosphere was calm and enjoyable.

Decent breakfast and very friendly and accommodating staff.

Staff was friendly but there were maintenance issues in the rooms.

The outside and the hallways were okay but the room was nice .

This hotel truly felt like a home away from home. The service was exceptional, and every little detail was taken care of with care. Highly recommend!”

It was very clean and relaxing.

uch a lovely place to stay! The rooms were cozy, the atmosphere was peaceful, and the staff made us feel so special. Can’t wait to visit again!

The staff was great. The rooms were clean. The breakfast had much to be desired, but well worth the cost.

Nothing It was nasty smell liked weed booked online gave me a room key and someone else was already in the room then gave me another room and the room was filthy haven’t been clean from the last person

toilet paper holder and handicap grab bar behind toilet falling off, bath tub faucet pulling out of wall, toilet seat loose, no strips on bath tub floor to keep from slipping, AC fan couldn't turn off, TV kept turning off

The bed was super soft and comfy! The staff were very polite. The room was clean, it just needed a little maintenance the towel and toilet paper holders were about to fall off the walls.

Improving communication, maintenance, and responsiveness would make a noticeable difference in the guest experience.

I would be embarrassed to admit I was the manager of this hotel. There were many things that didn't work or were broke. The basic maintenance needed to make a room fully functional wasn't there. Other guest in my party showed me that their room was the same. The breakfast wasn't appealing enough to even try. Management is the problem, not the workers. It is cruel to have the handicap accessible rooms the furthermost from the entrance. Each attempt for the owner to save money degrades the appeal to stay on a property. We have stayed in Spark hotels in other places that weren't this bad.

There was always one person who dealt with the customers. After their shift, this person would be replaced by someone new. All these guys were Indian (from India) students who had no knowledge of the hotel. They couldn't tell if there was a swimming pool, gym, or anything else. Our stay was very poor. I don't recommend this hotel at all.

The first room had a rat. The second room had a Giant Cockroach crawling around the bed. There's a leaking ceiling in the lobby need the breakfast. This hotel still owes me money a week later. Their now ignoring me so I'll contact Hilton directly. Avoid this location at ALL COST. GO TO THE BRAND NEW GARLAND LOCATION OR MEDICAL CITY LOCATION

The house keep is not available, they said it not every other day but it didn’t happens, the breakfast is bad, there is almost nothing, the room was clean when we got it, the property is good but not good services. definitely with the this rate we can get better options. It is I don’t recommend it to anyone.

The staff was friendly at first, but when I reported that my room's toilet stop working the previous night, they were indifferent and just said "Oh". The toilet stopped flushing on the 2nd night stay and had to use trash can to fill with water to flush toilet.

No near by shopping or eating places. Can do doordash to hotel. Breakfast is basic continental.

great frontdesk! N/A

A 5-star experience all around :) I highly recommend the Spark hotel based on the high quality of service, central location, ease of parking, and property’s cleanliness. Shoutout to the entire AMAZING team since I only learned the names of some of the staff (e.g., PJ, Sam, Maddy, Mark, Richard).

We stay here frequently. The location is great for all of our needs in the area. The room was clean and the beds were comfortable. The bathroom was clean, but could use a good deep clean to clean up or make repairs of grout and around fixtures and drains. We are light eaters, so the breakfast area is good and the offerings are just what we need (fruit, yogurt, oatmeal, bagels). The containers with oatmeal toppings looked like they may not always be thrown out and refreshed each day (the sugar container especially). The staff always greets us when we come and go and always offers to help us with anything we need. I'd love to see a filtered water station to refill water bottles like they have at others we have visited. The price is great, the people are nice, and we will continue to stay here.

Very clean hotel, super approachable staff, safe neighborhood, easy and ample parking, pool with outdoor tables, daily coffee/tea in the lobby. What is not to love? :) 5/5

Great and safe property for the price. It does need attention, with small fixes required throughout, which could add value over time.

ALL staff (especially PJ and Sam at the front desk, alongside Mark, Richard, and Andrea) were so welcoming. The hotel has a very safe and central location. (It’s only a a 5-min drive/15 min walk to Canyon Creek Village for dining and self-care.) It is super clean with a modern feel; there is no carpeting is in the rooms, which enhances cleanliness. It felt like a home away from home, and this made it hard to leave! Many blessings to this team :)

Clean room with helpful staff and good breakfast

Basic yet comfy.

Everything is good..

Clean room, clean property, nice staff, good breakfast, good parking lot, but they need to work on the plumbing & AC systems, the AC unit was a little noisy and i kept hearing the sound of dripping water from the bathroom the whole time, but overall i do recommend this place.

2/10 mold in ceiling, bugs, tiny pillows, toilet wouldn’t flush, cigarette smell

Its good

Room and cleanliness was good. Breakfast is mid. Pool was a little dirty.

Good

Amazing stay in a great part of town. Such warm staff and a very clean room. Would definitely return!

We had to have our room changed four times before we found one that was acceptable. Two were not even cleaned and one had a broken HVAC system that was so loud. It woke us up in the middle night. The breakfast buffet was seriously substandard compared to any any hotel of the same price range. The only saving Grace was the front desk staff

The room was clean and staff was courteous. However, it took 2 1/2 hours to repair to a non-working TV and there was only 1 working ice machine. The breakfast was lacking. There was no hot food, only protein was cold boiled eggs.

Great, cozy, place to stay at a great price!

We experienced a power failure and went without Wi-Fi or TV for over 24 hours without any offer of compensation. Hallways smelled musty. We ate out for breakfast (their continental breakfast was not very inviting). Don't think I'll be staying here again.

Yes, there were shops nearby

Overall the property was nice. I was dissatisfied by the housekeeping because I was there for 4 days and no one came to clean my room until the day I was checking out.

Clean, conveniently located.

Hotel is at a good location. Lots of restaurants at a walking distance. Parking has ample space. It gets busy during weekends. Breakfast options were limited. Friendly and helpful staff.Overall it was a wonderful stay.

What’s terrible is the hallways smells and old. Navigating through to get to your room was bad. The walls are so thin you can hear everyone outside the door. If there’s a family next to you all you hear are the kids and the family. There was zero breakfast when you go to eat in the lobby. Will not recommend.

We only stayed one night. Everything was pretty good. I just expected the room to be bigger was super small and breakfast could have been better. They orange juice and apple juice wasn’t working all they had was milk and coffee cereal bagels muffins and boiled eggs. Was at least expecting a waffle maker or something. Booked the room for 3 people and they only put 2 towels in there and when I asked for a few more towels they asked me to bring the dirty towels in exchange for the new clean towels. Front desk was pretty nice they were okay. Had issues with checking in though they tried to tell me they couldn’t take cash deposit if only staying one night but I said that’s what I got called manager and said I could give cash deposit.

Good

Parking is free and hotel is conveniently located and in a nice area

The internet was down for a whole day but besides that the hotel was nice, clean, and staff was kind.

Cheap and good

The staff was kind and professional. I felt safe and comfortable during my stay.

Water pressure was very low. Cleaning service is every other day but you must request it before 11 am with the front desk. Breakfast selection is like a college grab & go with no hot options. The juice was watered down and the fruit was not always fresh. Parking was safe and well lit at night.

The staff always had a smile and helped with any questions. The bed was very comfortable. I would stay here again.

Easy parking , good place for a quick stay

Easy parking , good place for a quick stay

Clean room, nice staff.

Clean room, nice staff.

The room was spotless and the staff was courteous and kind.

The room was spotless and the staff was courteous and kind.

Staff was courteous. Rooms were okay and fairly clean. However the soaps that they had in the wall in the bathroom were falling out of the wall. The shower door was improperly installed and was basically going into the ceiling/wall. Also you could hear everything from the hallways and someone activated the fire alarm. If you need a cheap room it is fine but not somewhere I would go again for a business standard or take my significant other.

Staff was courteous. Rooms were okay and fairly clean. However the soaps that they had in the wall in the bathroom were falling out of the wall. The shower door was improperly installed and was basically going into the ceiling/wall. Also you could hear everything from the hallways and someone activated the fire alarm. If you need a cheap room it is fine but not somewhere I would go again for a business standard or take my significant other.

Excellent stay

Excellent stay

The first moved to a room which was not cleaned. When I told them that the room is not clean, they moved us later to a different room. The room did not have towels and it also did not have hair dryer which they provided later. also, the breakfast is not that good.

The first moved to a room which was not cleaned. When I told them that the room is not clean, they moved us later to a different room. The room did not have towels and it also did not have hair dryer which they provided later. also, the breakfast is not that good.

Had a fantastic stay staff were very friendly

Had a fantastic stay staff were very friendly

The hotel smelled bad. The 24/7 coffee was cold, the shower didnt get hot and was hard to turn on, couldn't understand the lady that checked me in. The TV turned off every 10 minutes - this also happened last time we stayed at this particular SPARK. We will no longer be staying at this hotel, and we have stayed here several times.

The hotel smelled bad. The 24/7 coffee was cold, the shower didnt get hot and was hard to turn on, couldn't understand the lady that checked me in. The TV turned off every 10 minutes - this also happened last time we stayed at this particular SPARK. We will no longer be staying at this hotel, and we have stayed here several times.

Clean, comfortable rooms with modern design.

Clean, comfortable rooms with modern design.

Good

Good

The service was prompt and professional.

The service was prompt and professional.

We had a wonderful experience staying here. The rooms were clean and well-maintained, and housekeeping did a great job

We had a wonderful experience staying here. The rooms were clean and well-maintained, and housekeeping did a great job

The staff was courteous and room was clean. They can definitely improve their breakfast but not bad for the price of the hotel

The staff was courteous and room was clean. They can definitely improve their breakfast but not bad for the price of the hotel

Stayed here for a work trip and had a smooth experience. Fast Wi-Fi, quiet rooms, and efficient service. The workspace in the room was comfortable, which made it easy to get things done. Great choice for business travelers.

Stayed here for a work trip and had a smooth experience. Fast Wi-Fi, quiet rooms, and efficient service. The workspace in the room was comfortable, which made it easy to get things done. Great choice for business travelers.

I absolutely loved the walk in shower

I absolutely loved the walk in shower

Ac wasn’t cool enough

Ac wasn’t cool enough

Room was comfortable and clean

Room was comfortable and clean

Staff services was good

Staff services was good

Great Room.Great service.

Great Room.Great service.

The room was clean and the bed was comfortable. There were rust stains in the shower. I feel that the room should be taken out of service until the heat/air conditioning unit can be repaired or replaced. It was so loud and I don’t feel like it was operating properly. It sounded like a diesel engine. There was a vegetarian breakfast but, it really didn’t seem the same caliber as other Hilton properties. It’s a renovated property but the renovations appear to be shoddy.

The room was clean and the bed was comfortable. There were rust stains in the shower. I feel that the room should be taken out of service until the heat/air conditioning unit can be repaired or replaced. It was so loud and I don’t feel like it was operating properly. It sounded like a diesel engine. There was a vegetarian breakfast but, it really didn’t seem the same caliber as other Hilton properties. It’s a renovated property but the renovations appear to be shoddy.

Under level regulat

Under level regulat

Clean

Clean

Staff was so helpful

Staff was so helpful

Well maintained property

Well maintained property

the rooms were well maintained

the rooms were well maintained

All good

All good

Comfortable bed and good service

Comfortable bed and good service

Would recommend

Would recommend

Clean hotel with good amenities

Clean hotel with good amenities

Great value for money

Great value for money

prompt service

prompt service

Convenient and peaceful

Convenient and peaceful

Excellent Service

Excellent Service

Had a wonderful stay

Had a wonderful stay

No issues. Had a clean room. Bed felt like a cloud.

No issues. Had a clean room. Bed felt like a cloud.

great location

Good

Our first time with this hotel. The place was very clean and quite. The place smelled nice. We will stay again.

good ameneties

Comfy beds

Great stay! Wonderful big rooms. Very very quiet. Very clean.

The room was immaculately clean. Bright white sheets and towels with no stains. TV was bigger than most hotels. There was a small couch and TV stand type table. Nightstands on both sides of the bed with USB charging ports and plug ins located on top. Good lighting. Staff were friendly and helpful. I would definitely stay here again!

The doors do not lock unless you slam them

Clean room

good amenities

The room was very clean, staff (Sam) was kind and helpful, Fitness Center was quiet and it was a wonderful stay!

Very clean room, Sam (staff) was kind and helpful, quiet Fitness Center, wonderful stay!

Beautiful staff, loved the hospitality.

spacious room

Good services

Had to walk three times to get keys to work. Towels were dirty. Leaky noisy toilet, towel bar fell off. Horrible half fast paint job on doors. Worn down feel. Staff was unsupportive and did not care much to make things better.

great

Our stay was Great!

Overall, a good place to come in your in town for a little! The staff was very sweet and helpful. Bonus for breakfast being included:)

business friendly

I liked it!

Everything was amazing

the brand even faster than Hilton already is by opening franchised discount chains like these. I will be much more careful about which Hilton hotels I book In the future. Hilton obviously no longer means Hilton. Although I was able to call them and avoid the $75 extra charge at check in, they still charged me the $75 when they stole it from the $100 deposit they failed to properly refund at check out. When I called to inquire the manager with an accent so think it was hard to understand claimed he did not know how to work the system and was unable to initiate the refund. So, now i get to file a $75 lawsuit in small claims court in Richardson,Texas. How is that for hospitality?

Friendly staff

good fitness centre

good amenities

well maintained

It had a meeting room which was very useful when I stayed

awsome

good stay

Room was good and I recommend

Hotel was okay but breakfast was horrible slimy boiled eggs, bread and cereal. There were a bunch if tiny little ants in my room

The stay was comfortable and hassle-free. The room was spacious, clean, and well organized, making it easy to relax after a long day. Housekeeping did a good job of keeping everything tidy. The staff were polite and responsive whenever assistance was needed. The hotel’s location is a big plus, with easy access to nearby attractions and transport. Overall, it offers good value for money and is a solid choice for both short and longer stays.

I had a very pleasant stay at this hotel. The rooms were clean, comfortable, and well maintained, with all the basic amenities working perfectly. The staff were friendly, professional, and always willing to help, which made the experience even better. The location is convenient, close to shops and transportation, and the overall atmosphere was calm and welcoming. Breakfast was good with a decent variety of options. I would definitely recommend this hotel and would be happy to stay here again.

Clean room

Good over all. Friendly.

It was a nice hotel. It was obvious it had been remodeled and updated since

I love this place i have been coming for a while due to business purpose and they always allow me early check in and late checkout and treat me well

Smell really uncomfortable and the staffs are unfriendly

Shower was spraying everywhere so we switched rooms. Next room turned on AC on the wall and within 30 minutes both our throats were hurting. Turns out the unit had mold and dust on it so we ask to switch rooms to one with a working

All good except the breakfast was minimal

Great stay , clean , quiet

best staff and comfy beds super comfy

Very clean

The hotel room was very spotless and very comfortable to sleep in.

I arrived at night and went to do my laundry. The receptionist sold me detergent but failed to inform me that the dryer was not working. I only found out after washing my clothes. As a result, I had to carry wet clothes to a nearby laundromat. I did not receive a refund for the detergent or for the dryer, even though it was unusable, simply because I paid by card. The experience was extremely inconvenient and disappointing.

The staff was very friendly, especially the front desk staff member, Ms. Madhu. Overall, the stay was good, but the breakfast standards need improvement.

Cracks on the bath tub, Wifi, OTT media services

The room was clean. I thought it was a queen bed but it was a double bed. The staff was friendly and accommodating. I didn’t have room in my room, maintenance came within five minutes and I was in another room right away. The breakfast could’ve been better, it was simple, (bagel, cereal, boiled eggs, instant oatmeal and old expired fruit. I was at least expecting waffles with breakfast meats or scrambled eggs but there was no hot meal. The coffee tasted old no matter how much sweetener you add to it. Other than that, the stay was ok. I’d stay again if the breakfast options get better.. and shoutout to maintenance and the night front desk lady, yall did a great job accommodating me

When I arrived the staff was nice and polite but when i got in my room there was bugs in the window I called frontdesk they did put me into another room but that room also had bugs and the soap dispenser was on the floor. Also, I left my room to get food and I returned and my key card did not work the house keeper had to let me in my room I called downstairs a few times to address the issue no response so since I was leaving the next day I let it go.

The room was good easy access to the elevator which was good. Free breakfast ok was just expecting something different. The fitness center was looking forward to a bit more. Having to call in to get room service was a first. Overall was good hotel.

Clean room, good staff etc

tHANKS GUNI!

I had to be moved twice when I checked in. The first door didn't lock and the second room was filthy. The management was really good about it so I let it go...even extended my stay when I secured more business in town. However, on my final night I saw a bed bug in my bed and ended up leaving at 2am having to drive 5 hours home.

The room was wonderful and had all the amenities we needed!

great location

smooth check-in. looks like a new property

Could not eat in a room they are pumping a very heavy perfume or scent into. Overbearing!

Hallway smells, walls thin, bathroom dirty & floors wasn’t clean throughly. I wouldn’t recommend staying here

great!

It was a pleasant stay and i loved my stay.

Clean and pleasant!

Had a very pleasant stay! Helpful staff! Just the breakfast could have been better but got what I paid for!

Its a new property! Very happy with our stay! Thank you ron for all the help!

The walls are paper thin so you hear everything luckily it wasn't really noisy,

Nicer than I thought it would be.

Very terrible room, dirty and unclean. The front desk person was really helpful tho. But overall the place was bad and very limited breakfast options, plus the hallways were dark

Breakfast should have more options. There were cockroaches in corridor and room.

We really liked the place all the staff are kind especially the man who served the breakfast he did a great job

I had an ok stay at spark by Hilton in Richardson. Everything smelled nice and the staff was very accommodating. The only problem I really had was with the bathroom. The bathroom was clean but it had some rust on the shower wall and needed new grout on the edges of the shower. The outlets in the bathroom also did not work to blow dry my hair. Aside from those issues, my stay was fine.

Hallway was musty at check in and full of ppot smoke at check out a wall hanging came off the wall and fell onto the bed ROACHES the TP holder was broken the shower had a flimsy bench for "mobility" transfers it looked like it wouldn't have held 10 year old sitting on it. TV kept powering off and loosing its settings

Room clean, asked for extra pillow and blanket they said we do not have only sheet. Breakfast very simple and disappointed.

Very helping manager

good overall value

The room was clean. It felt humid. We had to put the air very cold for not to feel it. The bathroom was small. I like the room didn’t have carpet. The service staff was friendly but there was not enough people I guess. The same guy at the front desk was taking care of breakfast area. The trash cans in the entrance were always full. Breakfast was rather disappointing not having variety nor enough protein options.

Nice place to stay

Okay

Friendly staff and good coffee

Siddhi was very professional and helpful!

Clean and friendly

Clean room and great staff!

Everthing was good except

Very clean property and kind people. They made me feel home.

room was clean but was very noisy with road traffic. breakfast a bit too basic.

Great for the price. Breakfast can improve.

Nice room and I was welcomed with easy check in. My first thought was that I had made a good choice for my stay.

Great value!! Well behaved staff!!

Everything is great. Great customer service.

Everything was clean and neat. I’d stay again.

Ron was very kind and offered us early checkin

Great value, the manager siddhi is super sweet and helpful she gave us late checkout

The towels were ripped and there were stains on the towels and the bedding was ripped up as well I know the room wasn’t supposed to be 5 stars but at least clean enough so I’m not disgusted of sleeping in the hotel I paid for

Great staff

Everything was good just the ac is a bit loud other than that id stay again!

It was extremely disappointing and unacceptable. I have never experienced something so bad in my life. The rooms were not clean or safe to stay in, and I had to leave early because of the situation. Please review my case and issue a full refund as soon as possible. I can provide photos and videos if needed. Thank you for your understanding and quick attention to this matter.

I love the front desk they will go over and beyond to keep you happy

Everything has been pretty good. Clean, friendly staff, less of a feel of an extended stay and more like a hotel (which I like). Some cons are hearing loud door slams, my A/C is loud, coffee can run out and you have to wait for it to be replaced. Nothing major and I would recommend and stay here again if needed.

Great customer service

My room has cockroach I’m very disappointed for

It was a nice place to stay. Everything was nice and neat and clean. I loved it when I came in the room and on the TV was a welcome with my name.

Ron is very helpful and professional. Will definitely come back!

I love this place, I have been living from weeks now everything is perfect and all the front desk help me whenever needed.

Its very affordable and my extension was also smooth. siddhi helped me.

Have stayed at the spark multiple times and the staff are always personable and efficient. Rooms are clean and the general areas are maintained well. Plus there is usually ample parking I'm the front of the building.

Noisy air conditioner. Guests being noisy until late. Bed was comfortable, room was nice. Breakfast was appreciated.

Breakfast was limited and often items missing in the limited offer

Great service by siddhi! Very clean rooms and beds!!

Clean room kind staff would stay again

Fresh breakfast offerings and attentive staff. Check in and out process was efficient and quick. The only thing is the noise in the room/hallway carries.

Burst pipe, it was messed up all the wa

Nice and clean

very helpful staff they let me have breakfast even though i was late! thanks sid!

I liked the staff and the location

Nic3

Staff are great

The room was great just hated the fact that I had to go get my key reset after one night since I stayed two nights..

Staff is very friendly and helpful. Breakfast could be better with eggs and sausages.

Check-in was slow. From waiting for my turn to being fully checked in it took about 25 minutes. The towels in the bedroom had hair on them, and the response of staff took a while. Definitely a lot of potential, but for the days I stayed it could have been better.

Excellent choice for 4-5 days I returned whip father in hospital. Staff was great.

The place is very affordable and worth it! Everyone out there are very friendly i just feel they need to add bread in their breakfast menu

Very pleasant stay and the girl in the morning goes over and beyond and manages both front desk and breakfast area. Commendable!

Clean room | Staff | Business-friendly | Air conditioning

Very friendly staff and the room was pretty clean and I paid very less than expected

Very pleasant stay and I am glad they provided us with the meeting room for all our employees

I was not expecting that they do not serve hot meals for breakfast. The muffins that they serve are also underbaked. At night, the wifi signal goes off and sometimes continue until in the morning so there is no internet connection and cannot watch TV either. There was one time that one of the elevator was not working because there is just a little mess inside which takes time to be cleaned up by the staff. It was only 3 pieces of muffins and some water spill which can be easily sweeped off but took longer than expected to be wiped out.

This hotel has been removed from our options. Checked out the first day.

Clean room

Clean room with queen size beds

Staff is excellent. Very accommodating. Room was clean. The only drawback was that there was not a waffle machine for breakfast. Otherwise everything was great. I will stay there again.

Asked for cleaning, never got it. Blue painters tap still around door knobs & windows from fresh paint plus wall was still tacky from painting. Very loud and unpleasant

Hotel very nice. Love the location. Felt very safe staying here. Cleaning services were extremely nice. Thank you to them. My room was very spacious. Love my room and totally loved the new floors . So much better than those rugs that hotels usually use. Only thing would make it a 5 star in my opinion , if they took out those ugly rugs in the hall ways. . They bring the hotel down. Other than that hotel was very nice. Please put a rug in the showers so no body falls . It's slippery in there , but I did love the bathroom.

Want my money back. Only stayed there for 2 hours! Found a roach a in my bed

All good

Spacious, Spotless Rooms! I especially appreciated the hardwood floors throughout. I would definitely stay here again!

Property has recently been renovated. Comfortable and quiet. Good value for the rooms.

Last time I came I did not like their breakfast but this time they had milk, oat milk, oat meal, eggs, 3 kinds of bagels, 2 kinds of juices, muffins, yogurt with different topping options, 2 types of fruits and the best part was coffee is 24*7

N/A

The rooms were very neat and clean specially the washroom. Just the walls are not sound proof I could hear people going and talking and walking

Good

Good 👍

The hotel was recently renovated and is bright and clean. The staff, while mostly friendly, is rather indifferent to cleanliness In public areas. Trash bins are full or overflowing. Guests leave trash on the table by the elevator and it sits there all night. The breakfast area can be downright disgusting, with the front desk clerk 20 feet away in full view of the overflowing trash bins. Coffee available 24 hrs, but creamer was empty for more than 24 hrs, two ice machines were out of order. Upon check-in, we were assured we would get stayover service on the second day. We did not, and the evening clerk was argumentative, insisting that we were wrong because it is not offered on Saturdays (the sign at the desk says differently, as dld our clerk at check-in). After all that pushback, he didn't even offer us fresh towels. When i asked for them, he made it clear it was am imposition because he was there to check-in new guests. The property is very nice for now, but with this level of indifference among multiple front office employees, i expect it to decline.

loved the coffee its very strong and the best part was its available 24*7.

Comfy beds..staff friendly

The hallway has bad smell.

Very clean. Efficient checkin. Excellent value and location for visiting my child at UT Dallas in Richardson. Good selection of low-mid price restaurants close by

I stayed on the 2nd floor it had a weird smell in the hallway

I stayed here for 4 nights. In those 4 days they didn’t house keep. One of the towels had a hole. The remote control for the television didn’t work. There was trash piling up by the elevator. There was no bath tub in the room.

Its a very accomodating hotel, they also provided us access to their meeting room as we stayed their in group for our business purpose.

Rooms were very clean

Front desk went over and beyond to help us

The staff was very kind and allowed us to check in a bit early! Definitely enjoyed the coffees in the morning. I will say the toilet would need to be flushed a couple of times other than that we had a wonderful stay!

Room was dirty. Wasn’t quiet. No sound You can hear everything. Hallways have a strong odor.

The property was nice my stay was nice.

We came in from atlanta at 730am. We had a rough start to our day. The airlines sent our luggage to florida and there was nothing we could do. We then arrived to the rental center and they messed up our reservation. We didn't get the car we paid for. We spent an additional 5 hours at the airport. Our children were exhausted because we were up since 3am. I called Spark hotel and asked for an early checkin. They wasted no time in telling me yes. This was the best news we had received all day. We were able to checkin as early as 1230 at no additional cost thanks to management. We were so thankful for them. The hotel was more than amazing. The beds were very comfortable. The bath products were amazing and smelled so good. We will definitely book with them again. The raddison hotel use to be our family main hotel but I am thankful we found Spark. From now on they will always be our preference when visting Texas

I enjoyed my room very spacious, modern, and comfortable. I especially loved that there were enough outlets for 120 and usb. I didnt like the selection of breakfast wish they had

Quiet, friendly staff. Safe area. Close to everything we needed.

Was easy park

Clean room and staff was very accommodating!

Very helpful siddhi!

comfy beds!

We showed up a little bit early before our actual check in time and they allowed us to go ahead and check into our room after we had been traveling all night. Thank you, Spark. Most definitely will stay again!

My favorite part was the body wash already being in the bathroom , the bagel bar and how CLEAN! My room was . Very helpful staff as well ♥️

M

I showed up and the king bed I had booked wasn’t available due to a water pipe bursting in the building. They refused to refund my stay so I could find alternative accommodations. They put me in another room, which was horrible. The main light didn’t work. There were hooks missing from the wall. In the bathroom a fixture was just laying around. The shower was disgusting. And the place overall was run down. But the worst part were the paper thin walls with people speaking loudly in the next room (after 11p). The hallway was noisy too, and at least once people pounded on the door. I didn’t feel safe, so I paid for another room at a different hotel.

.

Overall, a comfortable stay with great service and a good breakfast. I’d be happy to come back again.

My fresh clean towel had long black curly hair in one of them. As well as on bathroom floor and in the sheets. The ac unit was set to 68° but it was very warm in the room all night. Made it hard to sleep. At midnight, they apparently disable the WiFi bcz all the TV stations went to CHANNEL OFF AIR. So I could not watch out listen to TV while trying to finish up my reports for work. Also it disconnect from my laptop causing the past 3hrs of work I did was lost bc it lost internet connection. If they are going to disable internet at certain times they should make the guest aware. Also hard to sleep bc y there was an annoying buzzing and ringing noise that sounded like it was coming from in the hotel like from some type of machinery or tool. Lasted from I know midnight to 2am. Could have been harming but midnight but I didn’t realize it bc tv was working before midnight. I replied back to the Spark text informing them of issues and never heard anything back from anyone. The breakfast is not even worth messing with. The pictures online def do not resemble the actual cleanliness and integrity of building…it’s very dirty and dingy. The guy who checked me in was very nice though. The girl in the morning checking me out was nice to me but not others and not didn’t even attempt to assist a man with language barrier. Honestly shocked by amount of positive reviews bcz it’s dirty dingy gross.

It was cool

I greatly enjoyed my time staying at Hilton spark. I stayed there for about a month because it was close to work. The breakfast in the morning was a great way to start the day. The rooms were very spacious and always cleaned and the staff was polite and friendly. They even allowed me to check in early when my flight came in earlier than expected. I would highly recommend 10 out of 10.

Everything was nice

Worth the penny i paid for my stay! Especially the staff was very friendly and helpful

Clean room, friendly staff. It was a little noisy.

The property was very clean and nice!! They were very welcoming and it was a pleasure staying with them!

Not super clean, but not terrible either… I’d say it just needs a little touch-up, yk 😂

Upon arriving the cable went out so there was no tv for over an hour. Toilets didn’t flush very well everything kept coming back and towels had stains. Shower was okay but could use a little extra scrubbing. Ac was mediocre. Even on 69 it felt stuffy. Not a terrible stay but have definitely had better experiences.

loved their services! The breakfast was also good.

Clean room and friendly staff.

Front Desk Interaction: The new front desk staff didn’t seem as friendly or welcoming as the previous team. A warm and courteous reception goes a long way in making guests feel valued, especially those who return regularly. Room Essentials: A basic necessity like a trash can was missing from my room. Despite informing the front desk, it was not provided during my stay. This impacted the overall convenience and cleanliness. Breakfast Menu Changes: I’ve mentioned this in a previous visit as well, but with the recent management change, the breakfast menu has been altered. The earlier menu offered a variety of options that suited everyone in the family. The current selection feels limited and less inclusive. I’m sharing this feedback with the hope that it helps improve the guest experience. I look forward to seeing these areas addressed in future stays

Hilton properties are always the best bet for safety, cleanliness and overall feel of quality. Very nice property!

The hotel is nice but the bathrooms needs updating

Rooms aren’t cleaned everyday, wifi wasn’t working, and the plumbing issues with toilets.

Have problems with ar condition

Check in was great, beds were very comfortable. Coffee 24/7 was great!!!

Will stay again

very friendly staff and i also love the new vanilla yogurt that they added in the breakfast.

Nice hotel and friendly staff

All thanks to siddhi.

Pictures do not reflect how the hotel actually looks

Good

I like this place as the prices are cheaper and i travel for work so it works for me. initially their breakfast was simple but now they added a lot of things to their menu.

Clean

It was ok

Place is not clean. Stain on sheets, stain on bathroom floors. Try to mask the smell with overbearing air fresheners everywhere

First room had broken AC. Nothing worth eating at the breakfast. Front desk didn’t pick up the phone.

The rooms in this hotel are dated although the lobby is nicely done. The breakfast was a disappointment in terms of the food offerings. I would not stay again. Further the AC units are very loud. I had to turn the unit off to get some rest.

There's no drinking water and no vent in the bathroom.

My favourite place in Richardson with the most affordable prices

Most helpful frontdesk. They helped me with the booking even though my flight got delayed and i arrived next day they tried to accomodate me very well. Frontdesk siddhi is super sweet and helpful.

Card was never activated so couldn’t enter the room and hand to go up and down. Room was not good. Ac was not working and water was leaking. Was moved to another room. Front desk not good in understanding simple English. Rooms were ok. Continental breakfast was a joke. If you call bagel and cereal continental breakfast then I must have stayed in wrong hotels before. I wish I would have booked the hotel I stayed in before instead of this one

Friendly staff and clean rooms

Rude employees

This Hotel is pure coziness wrapped in fairy lights—warm smiles, comfy bed, and coffee 24*7 that sparks joy!

It was clean and the staff was very accommodating.

Its a cool place i love the frontdesk they did my early check in and it made my day

Staff was very friendly and welcoming. Room was very clean and comfortable. Breakfast had lots of choices. 5 star accommodation at reasonable prices.

Had a great stay at Spark by Hilton. Clean rooms, friendly staff, and a calm, comfortable vibe. Would definitely come back.

Staff was welcoming and courteous, surrounding area and pool was clean. Property is 1 miles away from the food outlets and that's little inconvenient

Good

The lady siddhi is really sweet.

Breakfast is terrible

Its a lovely place ad especially the lovely staff I would come back for the great service they provided to me

Good hotel.

Perfect

The room was clean. It is an older hotel they have done soft good updates on. The hallways are dark and could use some TLC. Very low ceilings in the bathroom. Our room was missing the smoke detector and just had wires coming out of ceiling. Maintenance did come put one in while we were there. I probably would not stay here again.

Good location

Its a very colorful and bright hotel and its recently renovated. The brrakfast has eggs muffins bagels yogurt juice milk cereals and coffee 24*7

Nice place

Nice staff

I got what I paid for! Its clean comfy beds, simple breakfast and kind staff.

I have been staying here since really long and the staff is very kind and they help me with all my needs. The lady at frontdesk is very sweet and welcoming. Also they have added enough items for breakfast.

It was peaceful and nice

The covers had stains and restroom was not clean

The staff was nice a d the room was quaint and clean. The stay was an absolute pleasure.

Great

friendly front desk, comfy beds, early check-in offered for no cost, worth the penny, will come back

Great customer service

Great customer service