DoubleTree by Hilton Dallas - Richardson

Solo traveler here. Nice location, staff was accommodating, clean spacious room, but the only thing that was a negative was the poor air circulation in the room. The temperature was set to 64 and it did not feel like it at all. Kept waking up in a puddle of sweat. Not sure if I would book again because of that.

Clean room, nice helpful staff.

The lighting in our was definitely not what it shows in the photo. And the bar is overpriced.

Inside the hotel was excellent. The walk up to the front door requires attention. There is cleaning needed at the front door.

5stars overall

Everything was perfect but should have microwave on floors

My stay was great! Some minor dirty places, but tolerable.

Quite, safe, & very CLEAN. Nothing

Cleanliness. Welcoming entrance and staff. Beautiful room decor and floor plan layout that meets short term needs. Dark areas on parking lot. Night lighting needs to be improved for infinite reasons.

Very nice clean place

Well had a good stay

Rhe AC wasn't working properly The AC wasn't working properly

Clean and

So comfortable. Cookies are amazing. Very nice

The bed is soo comfortable! And the shampoo and conditioner too. The cookies….omg

Nah

Clean room, nice staff, overall a great place to stay

Tv in first room before I asked to move was not acceptable. Bloodstains in sheets, tv did not work, view was as the tarred roof. And it was dark. 2nd room was better but my stay was a week and my room did not have a microwave. The other one did. Expensive eating out. Did not have free breakfast. Expensive breakfast. Not accommodating to the traveler for the high price of stay.

Superb

Parking was horrible for our stay because there was a big wedding and the wedding guests took most of the parking. They had to move our rooms because the mirror light didn’t work which meant we would shower in the dark. The second room was worse in that the mini fridge didn’t work and the toilet ran all night.

Absolutely loved it!! Every aspect of the hotel from the lobby, to the very spacious room, surrounding hotel environment including many eateries. The staff were very lovely and supportive with all my queries. Nothing, everything was perfect

Exceptional

good

The air conditioning in 817 really wasn’t cooling down the room. Turn it down to 65 and it really never cooled off at all. Even turn down to 60 and still nothing. Like the blower stay on low when I had it on high.

Great place to relax

Clean quiet and affordable Overcrowded parking lot

Very good

Heater was not working. Slept in the cold whole night. Staff gave a tabletop heater when complained in the morning.

Enjoyed our stay!

NA

How clean it was & the beds NA

Best experience ever!!

A lot of extra activities outside

However, I had a huge problem with an issue that happened the day we checked in. I checked in 2 rooms at about 3:30 pm. No problems with check in. At about 10:45 pm my son who was in the second room with his wife came to tell us that they were getting calls from the front desk telling them that no one was supposed to be in that room and they needed to go down to the lobby. We called the lobby and were told that someone needed to go to the front desk because room 117 wasn't checked in. She was told that we had checked in 2 rooms at the same time, swiped a credit card for incidentals for both rooms and were in bed and not coming down. After about a 5 minute conversation the lady at the front desk said she remembered our check in and it must be a glitch with the system. She had our second room as being 210 instead of 117. My son went back to his room and his wife was very upset when he got there. She said that a man kept trying to get into her room while he was gone saying that she wasn't supposed to be in there. Luckily she had put the security latch in place when my son left the room. She was in her night clothes and was not going to let him in the room. I guess after we talked to the front desk they called security on the radio and told him it was all clear. My problem was not the "glitch" that happened, it was how it was handled.

When we checked in Thursday 05/21/2026 at around 4:00pm, the young man let us stand there at the counter for about 2 minutes without even looking up from his computer to greet us or even speak to us, and we were the only people at the counter. I thought that was quite rude. We were grandparents in town for a graduation ceremony and he wasn’t very helpful. Maybe he was having a bad day, but that was not our problem.

👍

Bad

Location The staff was more concerned about incoming messages on her phone. Handed me room keys but only said like 3 words to me. Didn't even tell me what floor my room was on, or anything about breakfast or amenities.

The staff was more concerned about incoming messages on her phone. Handed me room keys but only said like 3 words to me. Didn't even tell me what floor my room was on, or anything about breakfast or amenities.

Location of room

Location of room

Good vibes

Exceptional

Exceptional

Exceptional

People running and screaming in the hallway from midnight to 230....also the bad was so uncomfortable

Hard bed, expensive breakfast that was no better than free at a cheap hotel.

Lovely hotel with beautiful rooms.

Clean Nothing

Clean Nothing

Exceptional

Very hot! The loony and the rooms felt like the A/C did not work..also the front desk lady was kind of rude because I wanted to check in at 11 am instead of 3 pm (I was only there for one day so checking in at 3 would’ve took my whole day there)

Free parking Very hot! The loony and the rooms felt like the A/C did not work..also the front desk lady was kind of rude because I wanted to check in at 11 am instead of 3 pm (I was only there for one day so checking in at 3 would’ve took my whole day there)

Good stay convenient to UTD

Passable

I stay there regular in business

Fitzgerald was kind and attentive. Great staff. Room was clean.

Cookies were cold and not offered Had to ask 4 times about breakfast with a language barrier

The check-in was easy and our cookies were warm! Our room was spacious and clean with a great view!

Rooms were good, all else average.

Elevators, Operators not answering the phone, and the food was dry with no taste...

Seemed old outdated

The entire stay was great and very enjoyable

Friendly staff

Exceptional

Ac Perfect, View on the 10th floor was phenomenal

Superb

Everything was great

Great all around nice place

The hotel is fine but needs an update. We were put in an accessible room (wasn't needed) but if I had it would not have met those expectations.

Good

Breakfast was good. The a/c in the room wasn't good. It couldn't keep the room cold

No breakfast

Excellent customer service

Excellent customer service

Superb

Exceptional

Location

Nice size room

def good place to stay.

Exceptional

Did no have breakfast. Room temp ok.

Nice property and nice, clean rooms but the bed was not very comfortable.

Pleasant

The staff was very courteous and the room was very nice; quiet environment

Great and clean room

Cleanliness

Room was clean.

Bad

Second time staying mentioned to the front desk that I was staying till 2 PM even paid for it just didn’t like getting my door knocked on at 12 o’clock when I was sleeping that was the purpose of paying for the stay till 2 PM to not be bothered and enjoy my sleep

The elevator at one end of the hall didn't work and there was no sign saying they didn't. I told the fellow at the desk that it wasn't functioning and he said that elevator didn't work. I asked why no sign and he didn't seem to care.

Check in was easy and fast. Fresh cookies upon arrival. Hotel was very clean, room was extremely clean and smelled fresh. Staff had a text system for communication and met needs promptly. They honored my request for a high floor view of Dallas skyline for a birthday. I did not like that they charge extra for microwave. Other than that, no complaints.

Check in was easy and fast. Fresh cookies upon arrival. Hotel was very clean, room was extremely clean and smelled fresh. Staff had a text system for communication and met needs promptly. They honored my request for a high floor view of Dallas skyline for a birthday. I did not like that they charge extra for microwave. Other than that, no complaints.

Goood

The room was quiet and clean and the air conditioner was very comfortable.

The hotel is clean, quiet, and centrally located. The staff is friendly and helpful, and there's a bar with spacious seating with a good menu.

Disappointing

Was a very nice stay enjoyed the view Only thing I would have liked was not to be by a conjoined room.

Was a very nice stay enjoyed the view Only thing I would have liked was not to be by a conjoined room.

Exceptional

It was big N/A

Although other reviews mentioned this being an “older hotel”, the interior of the hotel did not reflect that at all! The rooms, lobby, and hallways were very nicely renovated! And the entire hotel was immaculate! We will definitely stay here again when in the Dallas area!

We had a very short stay and didn’t get to enjoy anything except the room.

The location was excellent. The staff was nice and professional! I really enjoyed my King room, especially being on the corner!! I could have stayed longer. I was very pleased with the property and the staff.

The hotel’s location is perfect — close to Dallas Love Field, great restaurants, and shopping, making it convenient for both business and leisure trips. I also loved the amenities: the fitness center was well-equipped, the pool area was inviting, and the on-site dining options were delicious. Every staff member I encountered went above and beyond to ensure my stay was seamless and enjoyable. Overall, this DoubleTree exceeded my expectations. I highly recommend it to anyone visiting Dallas — whether you’re traveling for work, leisure, or just need a cozy, welcoming place to stay, this hotel has it all!

swimming pool dirty, request for bath tub , got standing shower instead. breakfast is ok. csr is fair not great.

All good

Overall, the building is quite old. It’s clean but shows signs of use over time. Not giving it 5 stars because they did not perform room service one of the days and when we went to the front desk, they stated that you have to request it in advance and it’s not done automatically which is not true at all (they later confirmed that the room service was in fact supposed to be done unless explicitly stated not to as with a do not disturb sign).

Upon check-in the staff were cordial from the check in agent to the person cleaning the lobby. Friendly, cordial, and greets with a smile. The hotel is quite dated and looks like a property that is past it’s prime. The bathroom faucet fixture looked to have lime scale deposits on the open flow channel where the water channels out from. The carpet looks like straight up 90s Vegas, so if you’re into that, this is your place to be. Sorry, no strobe light or disco ball. This property carries the Doubletree name but it lags far behind other Doubletree locations when it comes to conditions. The cookies are still great, and it seems that the staff are trying their level best to make up for the shortcomings of the property conditions, and that alone is commendable.

Located near restaurants in walking distance. No court yard and the pool wasn’t open yet

The ice machine was not working on the 2nd floor and the elevator near the machine was not working so I had to use the stairs.

Everything was exceptional!!

Yes

this place is worth it every penny they charge. everything is immaculate and clean and the stuff is excellent. so you will not regret that stay there

The room was clean, but the hotel is dated.

There’s no direct call to the lobby to reach a hotel clerk. I had to call the hotel off of my cell phone. The people next to me had a little kids up after 12:30 AM screaming and jumping as if it were 2:00 pm and dog was barking. Security did come up. I scanned the QR code on the TV to get the menu. A children’s menu came up and when me and my grandkids went downstairs to order they said that menu didn’t exist anymore and he handed me a menu that didn’t have options for kids. The hotel hallway smelled like marijuana. The rooms are very clean and the beds are comfy.

I picked my room online and arrived to the property 4 hrs after check in time and the room was not prepared. I was then given a room that had a connected where the door wouldn't fully shut; the staff was accommodating once I went downstairs but the inconvenience was not pleasant. As a Honors member, I expect to have the room I pick especially when I arrive 4 hrs after check in time so 7pm to my reservation

Clean room. Friendly staff.

Clean N/A

Staff was polite and willing to assist. Location was prime, amble parking & THOSE COOKIE ? Quality has significantly decreased. Thermostat in room did not affect room temperature. Mattress was incredibly uncomfortable, and room had a mildew smell.

Great

The manager was extremely unprofessional and rude. I am aware of courtesy check in before 12 o’clock is available if inquired and I did inquire the previous day before arrival. The manager’s name is VALERIE and she needs additional customer service training. The manager VALERIE did not greet us and had a sarcastic attitude when I explained that previously I can check in before 12 o’clock, she stated that there’s a $25 charge if we wanted to check in at 12:34 which is never been a case or issue.

Clean room, friendly staff, easy check in!! The best, offered by kids cookies and even asked if they had allergies before handing them any. Very polite and I would definitely book again .

The walls are extremely thin. You could hear everything down the hall and outside traffic pretty much unmuffled.

Older hotel but comfortable

Bed was so comfy. Bath products smell delightful.

I was a bit skeptical due to recent reviews. However, the property is well managed, clean and had no issues with the room. I would definitely stay again.

Parking was safe and easy. Facilities were nice and clean. Staff was friendly and welcoming.

Ac didnt work well and heard others complain about it which we were also on the top floor

This is a beautiful property with very clean rooms and comfortable beds. The breakfast buffet (not included with the room)was very good.

This is a beautiful property with very clean rooms and comfortable beds. The breakfast buffet (not included with the room)was very good.

Great staff with good attitude, clean rooms. Thank you!

Great staff with good attitude, clean rooms. Thank you!

It smelled heavily of smoke in my room

I can see why this is rated three stars. When I arrived, I had to jump into a meeting and attempted to order food, but the room phone wasn’t working. After calling customer service and being redirected, I finally placed the order — only to be told the restaurant doesn’t deliver upstairs. Meanwhile, a 25% gratuity was added. Overall, it was a disappointing experience.

I can see why this is rated three stars. When I arrived, I had to jump into a meeting and attempted to order food, but the room phone wasn’t working. After calling customer service and being redirected, I finally placed the order — only to be told the restaurant doesn’t deliver upstairs. Meanwhile, a 25% gratuity was added. Overall, it was a disappointing experience.

We arrived at the check-in counter at 4 p.m. to check in to our rooms, but we were informed that they weren’t ready yet and were being cleaned. After waiting for several minutes , I finally received my room key and went straight to my hotel bathroom. To my surprise, the toilet seat was covered in urine splatters. I asked the cleaning lady outside my room if she could clean it for me, and she grabbed a wet hand towel from her cart and wiped off the top of the toilet lid. Then, she raised the lid and used the same towel to wipe all the urine from the seat. She didn’t use any cleaner or disinfectant spray. Both bathrooms, floors, and showers were covered in mold and hair. The floors were so dirty that we couldn’t even walk on them after taking a shower. My sister and I have stayed at several DoubleTree Hotels in the past, and we’ve never had this experience. The photos that were presented online that made us think it was the same hotel were actually a completely different hotel. On Google, the breakfast was shown to cost $11.00, but in the breakfast room, it was much more expensive, $18.99. As of now, we don’t plan to stay at this particular hotel in the future.

We arrived at the check-in counter at 4 p.m. to check in to our rooms, but we were informed that they weren’t ready yet and were being cleaned. After waiting for several minutes , I finally received my room key and went straight to my hotel bathroom. To my surprise, the toilet seat was covered in urine splatters. I asked the cleaning lady outside my room if she could clean it for me, and she grabbed a wet hand towel from her cart and wiped off the top of the toilet lid. Then, she raised the lid and used the same towel to wipe all the urine from the seat. She didn’t use any cleaner or disinfectant spray. Both bathrooms, floors, and showers were covered in mold and hair. The floors were so dirty that we couldn’t even walk on them after taking a shower. My sister and I have stayed at several DoubleTree Hotels in the past, and we’ve never had this experience. The photos that were presented online that made us think it was the same hotel were actually a completely different hotel. On Google, the breakfast was shown to cost $11.00, but in the breakfast room, it was much more expensive, $18.99. As of now, we don’t plan to stay at this particular hotel in the future.

Clean room. Comfy pillows. Nice staff and good location. Can’t beat the value for money.

Clean room. Comfy pillows. Nice staff and good location. Can’t beat the value for money.

Staff was kind that is why I give it a 2. There were stains on the walls, carpet, door, mold in vents, and build up in the faucet. No complementary water. Heard scratching and ruckus in the vents, almost like an animal was in there throughout the night.

Staff was kind that is why I give it a 2. There were stains on the walls, carpet, door, mold in vents, and build up in the faucet. No complementary water. Heard scratching and ruckus in the vents, almost like an animal was in there throughout the night.

Room was great, front desk staff was very rude

Room was great, front desk staff was very rude

There was dried blood on one of the sheets and my breakfast was supposed to be included but I was charged and it was just mediocre.

There was dried blood on one of the sheets and my breakfast was supposed to be included but I was charged and it was just mediocre.

There were blood stains on the side of my bed sheets

Our room was quiet, spacious, and clean. The lobby area was nice with plenty of seating and a good bar. Plus, the Doubletree is in a great location, and they give wam cookies!

Our room was quiet, spacious, and clean. The lobby area was nice with plenty of seating and a good bar. Plus, the Doubletree is in a great location, and they give wam cookies!

The room was spotless and so nice. Staff was helpful and courteous

The room was spotless and so nice. Staff was helpful and courteous

Location, great customer service; rooms clean and bed comfortable. All was good

Got locked out of our room and had to wait in the hallway until a maintenance guy could get us in. Front desk manager was extremely rude.

Got locked out of our room and had to wait in the hallway until a maintenance guy could get us in. Front desk manager was extremely rude.

Room was clean. Most of the staff was very nice and helpful.

Room was clean. Most of the staff was very nice and helpful.

The AC did not work, I told them they didn’t do anything then I asked them to be moved when I woke up sweating and they told me they could not move me. I would like my money back. The AC did not work

Cookies The heater didn’t work in that room

Worst Rooms

Worst Rooms

Good hotel

Good hotel

The ac was not working in the room, the front desk said they had no other rooms available and gave us a fan. She was not trying to be pleasant in any way. It felt like the heat was on, and made our stay miserable. You can't be in Texas with no Ac.

The ac was not working in the room, the front desk said they had no other rooms available and gave us a fan. She was not trying to be pleasant in any way. It felt like the heat was on, and made our stay miserable. You can't be in Texas with no Ac.

The staff is always helpful and friendly. The room was clean, I've stayed here several times and it has always been consistent. This time there were a few things that turned me off. The bathroom sink, smelled like the drain needed to be cleaned. When the water ran it let off a gross septic water smell. One of the wall plugs by the TV didn't work so I had to drag the ironing board over to the bed. What bothered me the most is that the restaurant in the hotel charged $18.95 for breakfast which was the exact same continental breakfast that you can get at many other hotels for free. It was a buffet style breakfast with eggs, bacon, pancakes, a waffle maker and some fruit and yogurt. There was no service at the table, I got the food myself and it was about as good as you'd expect for food that had been sitting out in heating dishes and then when the bill came there was an option to tip someone who made it all possible although I never saw that person. Mid grade at best and definitely not worth $18.95. I'll consider other hotel options next time

The staff is always helpful and friendly. The room was clean, I've stayed here several times and it has always been consistent. This time there were a few things that turned me off. The bathroom sink, smelled like the drain needed to be cleaned. When the water ran it let off a gross septic water smell. One of the wall plugs by the TV didn't work so I had to drag the ironing board over to the bed. What bothered me the most is that the restaurant in the hotel charged $18.95 for breakfast which was the exact same continental breakfast that you can get at many other hotels for free. It was a buffet style breakfast with eggs, bacon, pancakes, a waffle maker and some fruit and yogurt. There was no service at the table, I got the food myself and it was about as good as you'd expect for food that had been sitting out in heating dishes and then when the bill came there was an option to tip someone who made it all possible although I never saw that person. Mid grade at best and definitely not worth $18.95. I'll consider other hotel options next time

Great service clean space

Great service clean space

Room was clean….bathroom spotless not to mention my view was wonderful I will be back

Room was clean….bathroom spotless not to mention my view was wonderful I will be back

Thermostat made nonstop noise probably something to do with electrical connection or battery. Could not have a good night sleep. On check in at 8.30 pm, front desk did as if they had any kind bed room available. I wonder if we got a neglected room after all. Good luck

Thermostat made nonstop noise probably something to do with electrical connection or battery. Could not have a good night sleep. On check in at 8.30 pm, front desk did as if they had any kind bed room available. I wonder if we got a neglected room after all. Good luck

The rooms are poorly remodel like lip stick on a pig. Beds are cheap can feel the springs when laying down but the staff was very courteous we only stayed did not use the bar or restuarant overall a dengy hotel

The rooms are poorly remodel like lip stick on a pig. Beds are cheap can feel the springs when laying down but the staff was very courteous we only stayed did not use the bar or restuarant overall a dengy hotel

Very clean, comfortable, and close to interstate and quick bites

Very clean, comfortable, and close to interstate and quick bites

Room good condition staff was great

Room good condition staff was great

Cockroach everywhere .couldn’t spend the night

Cockroach everywhere .couldn’t spend the night

Nice clean room. But what really stands out is the hot cookie you get on check-in :), delicious!

Nice clean room. But what really stands out is the hot cookie you get on check-in :), delicious!

Love it!

Love it!

Everything was great

Everything was great

No complimentary breakfast with stay. Plus room was entered when I had a do not disturb sign out. I wasn’t there, and preferred them wait to service the room until after my stay was complete.

No complimentary breakfast with stay. Plus room was entered when I had a do not disturb sign out. I wasn’t there, and preferred them wait to service the room until after my stay was complete.

Convenient location,welcoming staff,

Convenient location,welcoming staff,

Everything

Everything

Clean room great staff will stay again

Clean room great staff will stay again

The pillows could be alot better

The pillows could be alot better

No, I was told one thing by the rep who shared he called the hotel and it was okay for my grandson to check in around 4am and clock out at 11am the same day, paying for the full day. He just need a few hours of sleep. He arrived at the hotel and was told they couldn’t check him in unless he paid for two days which he didn’t need because his air bnb would be ready for check in at 4pm that same day. We were on the phone for 2 hours and went to 3 locations before he was driven a room after being on the highway 9 hours. I was really embarrassed and upset as I am a travel professional and was called to assist

No, I was told one thing by the rep who shared he called the hotel and it was okay for my grandson to check in around 4am and clock out at 11am the same day, paying for the full day. He just need a few hours of sleep. He arrived at the hotel and was told they couldn’t check him in unless he paid for two days which he didn’t need because his air bnb would be ready for check in at 4pm that same day. We were on the phone for 2 hours and went to 3 locations before he was driven a room after being on the highway 9 hours. I was really embarrassed and upset as I am a travel professional and was called to assist

Staff

Staff

Great overnight. Clean, safe, and comfortable. Would visit again.

Great overnight. Clean, safe, and comfortable. Would visit again.

The hotel price rate was very reasonable. Will stay at the hotel again.

The hotel price rate was very reasonable. Will stay at the hotel again.

The hotel stay was very pleasant and quiet.

The hotel stay was very pleasant and quiet.

Enjoyed my stay. No complaints!

Enjoyed my stay. No complaints!

Clean room, nice shower, friendly staff! Had a little trouble regulating room temp but no big deal

Clean room, nice shower, friendly staff! Had a little trouble regulating room temp but no big deal

Staff was very nice. I enjoyed the cookies and the gym was decent but very cold. Rooms need an upgrade and it wasn’t the cleanest as far as attention to detail. I found coins under the couch. Smudges on tv stand and ceiling was peeling in the shower. Overall it was ok for the price.

Staff was very nice. I enjoyed the cookies and the gym was decent but very cold. Rooms need an upgrade and it wasn’t the cleanest as far as attention to detail. I found coins under the couch. Smudges on tv stand and ceiling was peeling in the shower. Overall it was ok for the price.

The staff were nice. But the room was absolutely miserable I booked for 1 night and the room was quite dirty there were stains everywhere. Hair ties on the floor etc. disgusting. Dont stay here they are not clean and its not as “new” as the pictures.

The staff were nice. But the room was absolutely miserable I booked for 1 night and the room was quite dirty there were stains everywhere. Hair ties on the floor etc. disgusting. Dont stay here they are not clean and its not as “new” as the pictures.

The room was clean. The AC worked maybe every other day, regardless of the temp being set to 65-67, one day it was cold enough but not cold enough. The next day was blowing hot air out of the vents for the majority of the night, I woke up sweating numerous nights unfortunately. The toilet also had difficulty flushing, even for just liquid being flushed down:/

The room was clean. The AC worked maybe every other day, regardless of the temp being set to 65-67, one day it was cold enough but not cold enough. The next day was blowing hot air out of the vents for the majority of the night, I woke up sweating numerous nights unfortunately. The toilet also had difficulty flushing, even for just liquid being flushed down:/

No good

No good

super,desk clerk was great ,even gave us a cookie thanks for all ur help

super,desk clerk was great ,even gave us a cookie thanks for all ur help

Staff was kind, room was clean and cozy

Staff was kind, room was clean and cozy

Yes

No pen, no tissue, no stirring stick, no mouth wash glasses, only 2 paper cups.

Water noises from room ceiling

Very nice place to stay

Everything was great!

It was a good stay

It was a solid room overall. There were some problems with some of the rooms, such as my first room have a messed up TV however the staff were pretty quick to fix the issues.

Yes

Spotless room.

I stayed at the Double tree for a good minute. However, upon waking up on the day after Christmas, 12/16/2025, I could barely breathe, skin irritated and my throat was closing up. I decided to check my sheets and I pulled back the covers and saw mold through the see through white comforters. No, I did not just hop in the bed. I have sent Fitz an email and heading to the emergency room for a check up. On the previous stay, my neighbor hotel mate had to be escorted out of their hotel room into an ambulance. Please be careful where you lay your head anywhere!

We didn’t have food at the hotel. However we run into the kitchen staff a few times and they’re absolutely amazing people

Excellent service

Other than some of the outlets in the room not working, everything was absolutely awesome!

Great location. Clean!!!

had to be move due to a screaming child next door the the new room you could hear running water constantly

did not know breakfast was included

the heater in my room went out in the middle of the light it was 27 degrees that morning myself and my kids froze all night could not get a hold of anyone to take care of the problem, when i finally talked to someone the lady told me there was nothing she could do and absolutely had the worst attitude about it

YES

All was nice. I have stayed at this hotel meny times. Its always nice.

This place was super nice and they greet you with a warm cookie !

I did not eat breakfast there.

Comfy bed but that’s about it. Hotel used to be something else, not a Hilton originally. My room had dirty walls, stained furniture and not the Hilton standard I’m used to.

Five stars safe environment

Clean room good service everything was great

Great service

Spent one night. It was ok. Vent in the shower had so much dust on it. Property kinda dated.

We reserved 2 rooms. Upon check in, a mistake was made by the front desk. Even though we had been issued keys for both rooms, the hotel only had us registered in one. Blamed it on 3rd party reservation. They send security up at 1130 PM wanting to know who was in the room that they hadn’t registered. This was a handicap room for my son who is in a wheelchair….the rooms were adjoining. I went down to the desk to straighten this out. They acknowledged it was their fault and not ours. Said the manager would address the next day. Did not happen and manager never on site when I was in hotel. I asked multiple times day 2 and 3. We left on day 4. Housekeeping never cleaned this room, in spite of multiple requests. The night staff stated they passed up as they could not fix the problem. They passed up to the manager. I have yet to hear from anyone. My son requires extra attention and needs extra towels/ sheets etc. Since no one ever serviced the room, I had to go down each night for towels and linens…I feel like I got ripped off actually.

Like it!

We stayed for a night. Wish they had water fountains on guest floors. There was only one in the lobby.

Nice view

Staff was very kind

My room was spotless and staff was amazing!

breakfast was expensive (which seems to be the new norm) but on top of that they didnt have any hot water or coffee available outside breakfast.

Very good hotel

They charge money for breakfast

Staff, clean room

Room and staff were great

The hotel is in a great location. The hotel is nice however the carpet is not very clean and our room was very hot and never really cooled down. But other than that it’s good.

Everything was perfect

We did not havebteakfast

Was here with our soccer team for the weekend. When we entered the room it was uncomfortably hot. It was mid day and warm outside but this room felt musty and stale. Luckily we were just dropping off our things, we adjusted AC, returned a few hours later and no change. Went to front desk and maintenance serviced it but they still nicely offered another room. It was cooler but there was still a staleness to the room. It was not only us but two others from the team had the same issue. We're traveling back to Dallas in a few weeks and WILL NOT BE STAYING HERE

Room was spotless, workers were so nice. I had 0 problems. I would love to stay here again

Great staff. Very helpful

The breakfast wasnt in lides

The room was clean and appreciated the room being cleaned daily.

Their system was down only one person at front desk first room they gave us was already occupied no water in the room

Clean room. Easy check in.

Excellent

Very clean rooms

Room and clean

Room

clean room, courteous staff, convenient location

No breakfast

Clean room, easy check in, friendly customer service

Great location great service

Not open at convienent time

Staff was absolutely friendly, the room was very clean, and we had a nice view. Will come back!

This wknd was superb and DoubleTree didn’t owe me anything.

It was nice ,I was under the impression there was free breakfast,didn’t know it was $19 until the morning of

I didn't utilize the bar. The A/C was cool for a little while and then it was a little warm even when we lowered the setting

Quick checkin - room was clean and perfect for us as a waiting place for wife’s surgery

Overall, it was fine but the facility needs some maintenance. Half the ice machines were broken which had me going three floors to get a bucket of ice. One of the elevators was a bit questionable sometimes the doors didn’t wanna open.

Never could get the room to cool down

We had a very short but great stay in Dallas and the hotel provided us the needed comfort during that time.

They were able to check us in early! Staff are pleasing and nice

Walkable from stores

Very nice property considering how old it is. Great staff, easy check in, and close to great dining options.

Didn’t have

The outside needs to be cleaned. The walkways are filthy and need to be powerwashed. There are cigarette butts everywhere. I have stayed at the hotel 4 times....this is always gross to see when you walk in.

The toilet didnt want to flush because of back pressure. The curtain didnt close all the way so we got light from the lobby coming in. There was like a 3 inch gap on our door so light coming in from the hallway. The door that connects the other room to ours was unlocked and cracked open. 221 definitely needs a makeover. We won't be staying here again.

Great stay! Clean and comfy room!

Very clean and spacious room. Excellent 10th floor view of Richardson and Dallas. Great reception desk receptionists.

Loved the welcome on the TV when I first arrived, Room was clean no issues, Staff was nice

Lobby/room was dirty. Hard to drive north out of the hotel.

There needs to be some updates with the vents (air ducts) in the room. They are rusted.

Surrounding

Clean

It was fine. I liked the free parking.

Nice

perfect location

The hotel could upkeep and some fixes lots of large cracks, pealing paint, and water damnage in the bathroom.

The location and the amenities

Good service

Very nice and clean

Carpet is worn sticky but beds we’re comfortable

there was garbage left behind from the previous guest, I guess. The glass in the bar are in the bathroom. I don’t know where was supposed to be, but it was at the foot of the couch. Definitely not where I was supposed to be. So what else wasn’t attended to?

Some sort of alarm kept going off all day and night in the lobby while I was there. The bar area was filthy as well but the staff was very friendly.

The facilities were very clean and well maintained. The rooms were very comfortable. The staff was courteous and helpful. A great experience! Will be back when in Dallas area.

Tv and air conditioning didn’t work

Walls were thin i could heat every passer by. Shower had hair on the wall that was not mine. It remained in the same place for the duration of my stay.

Nice hotel and stuff

My stay was very nice. The room was pleasant and the staff was very attentive

Mattress covers had something on them and the house keeping staff did not speak English or understand what was needed

The hotel staff was extremely helpful and nice. They have some great people there.

The elevators needs a little love.

I arrived late at night and the lady working. The front desk was extremely friendly. The only complaint I would have is that in the room even though I turned the air down it never got cold in there, which made it difficult to sleep.

Hotel is in nice location, easy in easy out. Breakfast is a littl pricey but good. People are friendly. My only complaint is my room never got cold enough. Was set to 60 but never got that cold or even close. Ended sleeping on top of the blankets.

Property was good for the money. Air conditioning system overhead was a little noisy at night. Breakfast was not open until 7 AM

The room was stale. Old. Not enough lights. Unfunctional power outlets. No paper or pen. Issues with connecting to the internet since it was unsecured.

Great job !

The room is very clean

Great location and clean rooms

AC didn’t cool the room…. Peeling paint in bathroom and bedroom

Good experience

Everything was perfect!

okay not great

Everything was great, just wished the bar had better hours

Convenient with super friendly staff!

Our room was quiet, clean, and spacious, and the bar downstairs was great!

Great property close to plano

It was great!

The staff was rude and sketchy from the time I checked in. I asked for a higher floor but was told the room I booked was available on floors 3 on down. There was banging coming from the walls in all directions, doors slamming throughout the night, people yelling, etc. I finally woke up around 7am to go talk to staff and I expressed my concerns and bad experience but was ignored.

We did not expect daily room service, but it was much appreciated. Except the last service did not include coffee pods, stir sticks. We ran down to the dining room for coffee. Can't pack up without coffee.

The staff was very polite and welcoming.

The property has been nicely renovated and is in great condition. The clientele, however, has me uneasy.

The front desk staff were great and friendly. The beds and pillows were not very comfortable. I am not sure why, but was placed in a handicap room. The bathroom floor definitely needed a good mopping and the water pressure in the shower was not good. It was disappointing as the rating did not match the experience.

Great location. Good price for stay.

Location right off the freeway was key to my experience

Friendly front desk staff.

I love the hotel and the Stafff was very friendly and accommodating! Me and my Wife would stay here again!!!

Nice

I did a late check in after 12 at mid night. I’ve called the hotel reception and informed that I will be late. They have said, I can come anytime I want and thanks for letting us know. They were very co-operative and helpful. Check-in process was also very quick and smooth. Nice experience.

Great

Our check-in was easy, and we were welcomed with warm chocolate chip cookies! Our room is spacious and comfortable. We have an awesome view as a bonus! There's a friendly bar downstairs that's so welcome and convenient after a long day of travel!

Wonderful stay

Very conveninent clean and service was good

Quiet

Check in was good. Bed was too soft with a body outline in the mattress. Bathroom was clean and towels were clean. My biggest complaint is the breakfast, over cooked, hard, and cold hash browns. Eggs were watery and sausage had a weird flavor. For $20 per plate, I would have expected better quality food. We had 5 people eating. This was nothing but an over priced continental breakfast. A pure scam…

Great service , very clean , great rooms , plenty of space, great price. Definitely recommend and come back

Specious, clean.

Front desk service so-so, room comfortable and decent amount of space. Packed for wedding for weekend so parking was a challenge.

Nice hotel

Beds are terrible. No e of us got a good sleep. Restroom door is a sliding door and cannot be closed fully..all lights are white, no yellow light. Very bad overall

The air conditioner was not working, which made nights sleepless for my family and I

My stay was good. My favorite hotel. But Hotel.com drop the ball on my reservation. I had to wait 2 hours going back and forth with them because they messed my reservation.I will not go through Hotels. Com again.I never had issues before. Thank you to the lady and the gentelman at check in good customer service skills . Double Tree in Richardson is always a good stay.

The staff was welcoming, even though we had an issue with the card besides that everything was fine

The pool was nice, however the air conditioner noise made conversation difficult. Towels were hit or miss. Our handicap access room was nice however the room was not near the elevator. The ice machine only worked on a couple of floors, again additional navigation for ice for the room. The safe was not working but the property engineer repaired it.

Good

My favorite hotel in Dallas!

The bed was very comfortable and the soundproofing of the room was excellent. The front reception staff was great.

$21 for a cheap motel breakfast is ridiculous. It was yucky out of the freezer junk

Over crowded! Trash over flowing! Trash in halls! AC was out! Extra hot in our room and on our floor! No rooms to move us too with AC working

Great!

Nice property

Everything was very nice!

Spacious rooms and clean

Service very good 100% recomended

Front desk was very friendly and efficient. Room was spacious and comfortable

I think they were have problems with their AC unit! The first day my room was not cool. Call downstairs and maintenance did come but said the output at 58 Or somewhere close to that. There was no my room was that cold! Room was hot all night! The next night it was a little better.

Very friendly staff!

Great value

The room was so so, kinda dark and not well lit. Also, I couldn't get the AC to really work right...had the temp down to 63 but, the room never really cooled off good. Not sure if it just wasn't working or the thermostat wasn't working. Not saying it was bad, just not really up to Double Tree standards in my opinion.

We walked down the hall to our room, it looked like a hospital hallway except dirty and dingy. I've stayed at many double trees before, this is the first time I've ever walked out the hotel and changed hotels. They had music playing in the halls that was just as loud in your room. Which you could also hear everyone on the entire floor in your room also, including the dogs barking in the rooms. If you are hunting clean or quiet, this is definitely not your place. When we walked out, we turned our keys in ( at night, a day early) they asked if we were leaving. I told them yes, they had no questions including asking about our stay, just have a good night and got back to talking to their friends they had hanging out at the desk.

I liked the cleanliness. I think there should be plastic classes in the bathroom and room. There is no place for a night lite, the bathroom lights are all on 1 switch so it's either bright or dark. No pen or small paper pad to write on. No make-up remover pad. Drapes were off the rod several places. Just not up to Hilton standards.

It’s a nice place.

The rooms needs new carpet and ac isn't cold at all

Overall, this was a last minute reservation but the room was clean, spacious. The staff was friendly and helpful.

Food

Great views and would recommend going again soon

It was nice, i usually book laquinta but when i want an upper scale stay i have booked doubletree three times now and a pending stay in Houston for a concert. Parking was tight and a garbage or backed up sewer smell by elevator was the only bad thing i can say.

Quick check in. Easy service. The kitchen allowed me to order with 10 minutes to spare until closing. I didn’t care for the chicken meal with veggies I ordered (can’t recall the name.) The wings were delish! Loveddddd the shower!! Good n hot how I like it. Complementary toiletries smelled nice.

Older property- we had to move to another room as the toilet was not flushing properly. However, the staff responded to our request quickly and efficiently. Cleaning staff were excellent and responded to our requests for towels

Good

I love to stay at your property it's quiet clean an safe

The room was very hot

Very clean