The Merchant Hotel Lower East Side, Sonder by Marriott Bonvoy

Very comfortable and clean. Small (for 2 parents and 2 small kids) but comparable to rooms in other hotels in same quality range. Occasional noise from the street (otherwise very quiet) and very friendly and helpful staff. Would stay again.

When we arrived at our room at check in, the room had clearly not been cleaned or maintained: toilet was clogged with puke, pillow cases were stained, and the AC did not work. The hotel’s maintenance and housekeeping staff leave the premises at 5pm (check in at 4) and were not available to fix the room. The manager tried to switch us to different rooms, but no available rooms were fit: they all were smaller than what we booked, one had trash strewn about the room, one had a broken AC, one was on a much lower floor than we paid for. Then we were told that the staff would bring fans to our room to help control the temperature, and they never did despite our asking multiple times. They also told us that even if the AC worked, the windows in the room prevent it from getting comfortable cool. While the facilities are certainly photo-friendly when staged, the hotel clearly is not able or willing to provide basic customer service to ensure a clean stay. Won’t stay again.

Love it here

The staff is very welcoming and beyond helpful! Place is amazing! Will def be a repeat stayer! Great sleeping mattress! Ample room in the room! I had the one with the balcony and it was amazing! Be sure to check out the restaurant and the rooftop bar with incredible views!

The only issue I have is there is no noise insulation. I was able to hear the people in the rooms next to me talk, open and close doors, etc. Other than that, it is a lovely property and the staff is welcoming.

Rooftop bar great for city views but it could do with longer opening hours! I loved the area, plenty of buzz but not crazy busy, good bars and cafes nearby Handy for subway!

Amazing location. Super easy digital check in. Clean, comfortable room. Close to subway and great places to eat. No complaints. Will be the first place we look next time we plan to stay over in the city.

Te room was a small but well arranged. Good TV. Friendly and welcoming staff. The pillows were very cheap and lumpy and so fat they were unusable. Please add two good pillows per room.... the other pillows can remain. The coffee maker was unworkable and cheap, and the cups did not even fit in it. Cleaner only came around 4pm, when we were back in the room getting ready to go out.

Great location and helpful staff

We had a great stay at the Merchant LES. The staff was fantastic. I would stay there again in a heartbeat.

Wonderful stay and would totally recommend. Fantastic staff, tremendous rooms, good bathroom, lovely rooftop bar and superb location. Absolute gem of a hotel and would totally return in future. Location near subway station and a lot of great bars and restaurants. Brilliant Lower East Side vibe.

Everything was great. Except even though the room was clean, there was a flie in the room when we arrived.Also there was hand soap but no body soap to shower.

This hotel has some very cool elements but lacks some basic amenities. They offer only paper cups, no glassware at all, no mini bar and no robes. There also was no rug. The towels were also very thin. It's the little details that make all the difference.

Good location

Very nice and cool I love my staying

Loved it

I was disappointed as the room was not like the pictures, but maybe that just because I was put on the second floor so the balcony was more of a patio with walls around it. The room had a bathtub that wouldn't plug so I had to use a handheld shower head to bathe which was weird.

Amazing hotel in the heart of LES!

Tv wasn't working (had to connect it to the wifi ourself), nespresso machine instructions were not provided, can hear everything next door via the door connected to another room.. very loud

Lovely new hotel with delightful staff Housekeeping by demand only