Hotel Indigo Lower East Side New York by IHG

As long as you’re not by the club you’re fine. The bathrooms do have mildew but they’re updated. Pool was closed which was the main reason we picked the hotel (week after Memorial Day). Staff was friendly. They do have free Citi bike passes and minibar credits. This is one of the cheaper places to stay in NYC. It’s priced correctly, spend more if you want perfection.

We paid to include breakfast, hotel said we would have to talk to hotels.com to get a dispute because all they were giving us was a meal voucher for breakfast. Meaning I ended up paying even more for breakfast. At 11am I was told they had no food left and they were about to close (we were told breakfast was from 7a-12p). The food left was miserable, I could have gotten something better at Starbucks and spent less money. Do not stay at this place.

Property was very nice and the location was amazing. Wish the pool would have been open. That was very disappointing considering we booked months in advance and were told the pool would be open at least 2 weeks before we arrived.

Great hotel and lots of places nearby. Only thing that was disappointing is the pool being closed but enjoyed my stay. The views are beautiful and the hotel was very clean.

It was a nice and easy check in and check out process. Staff were friendly and courteous. Everything is super close and would stay again. Parking is awful as expected but there was a garage done the block for $50 a night.

Passable

This hotel went above and beyond and impressing me from the free amenities that included coffee in the room and quickly getting a rollaway bed when I had an extra guest to the incredible location, easy parking next-door and cleanliness. This has quickly become a favorite for stays in New York City.. the hotel staff was responsive and available all day and all night. There’s a great rooftop café for breakfast and a very exciting nightclub.

I booked my prepaid nonrefundable June couples vacation here mainly for the pool and the location. Unfortunately the pool wasn’t open in June and given the outrageously high daily “resort fee” I felt very much price-gouged (the mini gym/bar/club isn’t important to me only the pool). They justified the cost by offering a minuscule $10 minibar/room service credit which is not useful if you don’t consume junk food or booze which is not for me. The room was obviously beneath the bar and the noise pollution was intense. We also had to deal with a fire alarm going off loudly several times for a non-life threatening situation (annoying but better than no alarms). The room was short several types of towels which I didn’t discover until I was wet from showering (delivery of new towels was prompt). My other main complaint is a $450 deposit was made at check in which is normal and I checked out a night early knowing it was a nonrefundable prepaid reservation. The day after I left my credit card was charged a second time for another $450 ($900/total) despite no deficiency on the original deposit. This requires further investigation and resolution on my part so the time-suck is not welcome. The staff was always professional. The space is clean enough (elevators needed glass cleaning). The location is perfect. I feel like the cost of this stay wasn’t worth it for me. Your mileage may vary.

We loved the cleanness of the room as well as our room was large. The shower was wonderful . When we left our room we always came back to a freshly cleaned room. We loved the checkout time. We didn't use the breakfast or room service but when we come back It Is nice to know this Is a option as well as the clubs we didn't use but nice to have them. We will be booking our next vacation at your hotel.

The bed and pillows were great! Important for us. Our view was great but a bit nosy because we were over the bar. Being over the bar

Superb

Loved this hotel but the pool was not available and that was the main reason we booked it.

Exceptional

The first day we were given a great room because ours for some reason was not ready, and while it had a great view, there was no running water in the sink and we were given a twin bed but we were 4, not 3. One of us managed to sleep in a sofa, but since some blinds would not go down and the sofa was not really comfortable, we barely slept. Some curtains were ripped off and mostly all are dirty. The next day we were given our regular room and while our linens were clean, the floor was very dirty and they left all the litter in the bathroom trash can. I asked them to please clean it the next day, but they didn’t. Wood floor in this room is severely scratched and poorly maintained. The last day they didn’t broom or mopped the floor except for the bathroom. It is in a great and fun location though. We don’t mind the noise from the bars outside. As someone that manages properties, a clean room, and employees with attention to detail makes the difference. Please train management and housekeepers on industry standards. The hotel is in a great location and it’s a great facility, but you need to do this right.

Really nice location and staff. Clean facilities The hotel wasn't very transparent about the fact that its gym wasn't equipped nor its pool open. This is misleading as it advertises those two things as selling points. It is also extremely loud at night because its rooftop bar is open till late.

Out bed to compensate. Over very nice

Passable

AC didn't keep up, noise outside was loud into early hours of the morning. Not great for families (or at least ask for high floors if staying).

They had Bigalow products, which I love, but my lotion was empty, so that was a bummer. TV did not have access to my subscriptions, which most do now, and I was planning to watch the last episode of a favorite series, which was not possible. Location great, not a warm feeling from the staff, cleaners did a fine job.

room was good size but needs some upkeep to look better

Rooms are clean, location is good but a bit noisy.

Great location, friendly staff. Rooms are small and simple but fine. Shower was great (very strong). The club situation is louder than expected. Even several floors down (we were on 7th, club is on 14th), you could still hear the base on Friday night (was not so bad on Thursday for some reason). Still, it wasn’t too bad and with the AC I didn’t notice it too much but I suspect it’s terrible higher up. The food situation left a lot to be desired. You get a 10$ daily credit that can ONLY be used for room service. The breakfast that folks pay extra for (and get vouchers) is pretty basic (overpriced pastries, yogurt and granola, coffee/teas). Despite the fact we were there end of May, the pool was not open. It seems it opens June 1 and I don’t recall reading that anywhere (also seasonal for me is always at least after Memorial Day). Not sure if it’s b/c it was under construction or if this is always the case but would have been nice to know that when we booked b/c the pool was one of the reasons to pick this place. Still, the rooftop is nice with terrific views. It was an okay stay but would not stay there again. Plenty of others hotels in the area of comparable price that seemed a lot nicer.

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fairly spacious room and neat and clean.

The room would’ve been nicer if the weather was favorable The rooftop club and the staff members were rude and dismissive. ESP the security guard downstairs

The room would’ve been nicer if the weather was favorable The rooftop club and the staff members were rude and dismissive. ESP the security guard downstairs

Staff was excellent and very helpful. Clean room.

Great place here for a solo trip and it was amazing

There's a nightclub on the 15th floor that plays loud music until past 1am on the weekends. We were staying 5 floors away and could still hear the bass pounding when we were trying to sleep.

The is my favorite hotel in Newyork. The staff is great. Been there many time before and will continue evertime im in NY

Exceptional

The hotel has a dance club on the 14th floor and for certain events the music can be extremely loud to the point where the bass shakes the upper floor rooms. It is loud enough at those times that it is very difficult to sleep.

The parking that is associated with the hotel sucks. Very rude and you cannot go in and out

Pleasant

I would definitely stay at this hotel again I loved it and it was in a great area

Exceptional

Great hotel for area and walking and eating n shopping

Exceptional

Good location for us. Noise. Wear and tear. Price seemed to go up during booking.

Noise. Wear and tear. Price seemed to go up during booking.

Everything was perfect

This is my second stay and I loved it! The things that stand out to me were the people that work at this facility they are so helpful professional and kind. Loved my room with the view. Location is excellent for restaurants and sites will definitely stay a third time.

Good location, rooms are comfortable, the property needs some maintenance like cleaning carpets. Staff always attentive and courteous. Hotels should put more attention to the breakfast service, I’ve got a breakfast sandwich that was still frozen. In the middle

Room was clean and modern. I thought the lobby spaces were underwhelming, though.

Central area in SoHo, and on the same street of the famous Katz deli! It was a great hotel in walking distance of everything. Pool was not open for guests to use, but they were in the process of setting it up (could be open by late next week I’d assume). Overall 10/10 stay! - Natalie

Daily fees are such a money grab. They never restocked our mini fridge so we had about 3 things to choose from for the $10 stipend. Nothing available for the cost of the in room dining credit and must be used before noon. So worthless. Nice big room, comfortable bed, great location… the dispensers in the bathrooms needed restocking. If you have an issue with noise there is a night club on the top floor that is open until 4am on weekends. The front desk staff was awesome about letting us know and putting us on a lower floor but if we were on an upper floor noise would definitely have been an issue.

Great location n staff

Exceptional

Location, great rooms with a view. Atmosphere Price point a bit high

Location, great rooms with a view. Atmosphere Price point a bit high

Loud pop synth music till 330 am right next to our room. Not just loud, unbearable. No refund.” Sorry, our hotel is known for this” . Expedia lead me astray on this one

Exceptional

Passable

Room was nice and spacious for the Lower East Side. Very comfortable bed and fantastic shower. Some noise outside due to rooftop bars, but manageable. This is my go to place whenever I come through NYC

Hotel Indigo is in a great location in the lower east side. Youve got great eats, bars, and thift/shops on all the blocks surrounding the place. Mr.Purple is a cool rooftop bar they have, but they only play electronic music - didnt care for their elevator attendants during the bars peak hours as they were a little rude, but what can you do.

Very good

- You'd like a spacious room - we are a family of four with two kids and we had enough space to comfortably move around the room. NYC hotels are notoriously small but the rooms here are adequate. - You want to stay off the mid-town beaten path; Hotel Indigo is located near major train stops (F and J), surrounded by food options (try Johnny's Pizza!), and it's 20 min away from the city, but close enough that you can easily walk to and through East and West Villages. - Loud club music doesn't phase you or you're a deep sleeper and sleep like a rock. Don't stay here if you want sleep at the end of long days. The hotel has a bar called Mr. Purple on the 15th floor. On Fridays and Saturdays, the sound and music thumps so loudly that it cascades to each floor. That's all to say if your'e stay includes either or both of these days, request a room furthest away from the elevator. This helps a lot. As will ear plugs - bring them! The hotel does not provide any. However, also request a room that doesn't face the streets as the street sounds will keep you up. I recognize this sounds picky, but believe me when I say that noise until 4am feels brutal when you just want to sleep. But hey this is NYC and city sounds are expected. Overall, the stay was fine given we were away until late night. If sleepless nights don't affect you, Hotel Indigo is a good hotel option.

Need more staffing

Exceptional

Nice area mediocre breakfast and rooms need a upgrade

Superb

The staff was extra helpful. The location was amazing! We were put on the 12th floor, immediately under the club on the 14th floor, and at midnight, the bass was blasting so much the entire room was vibrating and the music was extremely loud. The entire floor evacuated to other floors, and the staff told us this happened every weekend. This shouldn't be a thing: they should block the adjacent floors, who's paying 400$/night to be woken up at 00:10?

The staff was extra helpful. The location was amazing! We were put on the 12th floor, immediately under the club on the 14th floor, and at midnight, the bass was blasting so much the entire room was vibrating and the music was extremely loud. The entire floor evacuated to other floors, and the staff told us this happened every weekend. This shouldn't be a thing: they should block the adjacent floors, who's paying 400$/night to be woken up at 00:10?

The staff are great,the bar area is also such a fun spot but the hallways, common areas and doors are looking a little tired.

Great location in LES. Hotel was clean and staff was friendly.

Need a microwave & mini-fridge. Or, at least a microwave in a common area to use. Overall, the hotel is nice!

Had to switch rooms cause there was hair on my pillow in my first room. Also paid more for a higher floor only to be told the high floors have major noise issues because of the rooftop bar Mr. Purple. Rooftop was a vibe! Rooms were basic, but 4th floor was quiet. Overall, very okay stay, nothing good nothing too bad.

Great Location net even a one complimentary water bottle in the room a bit overpriced

Great Location net even a one complimentary water bottle in the room a bit overpriced

Poor

Very good

Good view and bigger rooms than most in the city. Notable for that if you want something in this area.

I was reassigned a lower level room due to party happening on 15th floor during check in. Come to find out, it's one of those handicap accessible rooms. There was simply a shower curtain and now barrier to keep the water from flooding the floors. The "seat" had mold on it as seen when folded up. The "resort" fee was useless. It came with a $20 credit for mini bar but there was nothing useful for me as I don't drink. And, the cheap $10 dine in voucher did not allow for anything because there is a fee attached so nothing was actually "free".... Night 2, there was a large party outside the hotel that lasted past 2am. Tried calling front desk but no one bothered to answer or call back when trying to switch rooms. Checking out, didn't get his name, but tall young black kid, was rude as heck. I said I was checking out and he was rude in telling me I had to drop it in a drop box that was blocked by another gentleman also trying to wait on assistance from another woman at front desk. The woman was kindly helping him but simply kept saying "over there" more rudely each time til I finally saw the drop off key box. Then, I said, I was picking up 2 printouts that hotel agent had sent me email saying would be held for me at morning. He tried to say he couldn't see it when I said, "Ooh, I see it. It's right under there" and he was so rude in staring and then trying to refuse to give it to me. He just kept holding it above me but not handing it over. Completely rude and unprofessional.

Great location! Amazing price point for the location and staff were attentive and friendly. I wanted to like it but the room was in really poor shape - details matter. And these are honestly things that could be easily fixed. There was thick dust on curtain rods and light sconces. The only bedside electricity outlet didn’t work at all. There was mold in the shower and silverfish in the bathroom. I had a huge foundation stain on the wall next to the closet. Definitely raises some questions about their level of cleanliness and how attentive they actually are when cleaning rooms. It was also very loud on weekend only but that’s to expected due to the rooftop club.

Great location! Amazing price point for the location and staff were attentive and friendly. I wanted to like it but the room was in really poor shape - details matter. And these are honestly things that could be easily fixed. There was thick dust on curtain rods and light sconces. The only bedside electricity outlet didn’t work at all. There was mold in the shower and silverfish in the bathroom. I had a huge foundation stain on the wall next to the closet. Definitely raises some questions about their level of cleanliness and how attentive they actually are when cleaning rooms. It was also very loud on weekend only but that’s to expected due to the rooftop club.

Location was good. Perks were good. You can get a drink at the bar. No restaurant. No free breakfast. Pool and club were closed. Vibes were weird.

Location was good. Perks were good. You can get a drink at the bar. No restaurant. No free breakfast. Pool and club were closed. Vibes were weird.

The music from the club is SO loud - I was 6 floors below the club and I literally could hear it at all hours of the night. The club also meant that there were lots of clubgoers going up and down the lifts in the evenings. There should be a dedicated hotel guest lift. Would not stay here again.

The fan was terribly noisy all night long, and I couldn't sleep. This was despite the fact that we had turned off the air conditioning completely—yet the noise didn't subside at all. In the morning, there was another disappointment: they offer breakfast, but it just a bar consists of nothing more than coffee and a sandwich or a croissant—and that's it! You are definitely better off finding a proper breakfast nearby.

Great location great restaurant big room great price. Halls were a little dirty. Could have used another blanket But staff was really kind. Can’t wait to come back.

Great location great restaurant big room great price. Halls were a little dirty. Could have used another blanket But staff was really kind. Can’t wait to come back.

The property was great… until about 10pm on Thursday/Friday and Saturday night when the nightclub that is located on the 15th floor began playing their very loud club music. It went on till 2:00am.and it was so loud and you could feel the bass. When I complained to the front desk they never followed up with me.

The rooms are huge and the staff is great. The club on the 14th floor was really loud on Friday night (we were on floor 7), but it was still a good stay overall, and less expensive than other places. The bed was clean and comfy.

Great location! Wonderful hotel!

The room was great! Very roomy and AMAZING view! The staff were lovely and I would stay here again!

I needed to stay one night in a very specific neighborhood for a family gathering, and at the last minute also needed a place to park my car (my train was canceled on the morning of departure). Hotel Indigo has a next-door parking garage which was so easy to book and use during my stay. I was able to easily walk to restaurants and even Whole Foods, plus the nearby subway station from the hotel's location. And my room was clean, cozy and comfortable! Staff was excellent, too! As always, a hotel room in New York City is very, very expensive. Hotel Indigo was priced appropriately given its comfort, quality and location, but hotel prices in general in the City are just outrageous.

However: the service. I’m a longtime New Yorker, and I know from brusque attitude not being necessarily rude. This ain’t it. Multiple front desk peeps get legit mad at me for asking questions. Most don’t look you in the eye. Bro barked “ID!” when I started spelling my name for the reservation—before I finished speaking. Clearly they’re swamped—big hotel—and maybe understaffed? I can’t stay mad at people in a service role. It’s a lot to deal with. But. I stay here almost every time I come to New York, and I’m gonna keep doing it, because, like I say, tremendous value, best neighborhood. Just wish they’d take a lesson from their neighbors, say, across the street, or down a couple blocks—way less worthwhile hotels, but they’re nice to you.

Five stars for our housekeeper “Winnie” who was very professional and hospitable. She kept our room very clean and fresh. I also give five stars for the room size and bathroom size. I’ve stayed in a lot of NYC hotels and this was a great room size for the price. Four stars for location with easy subway access. However, Friday and Saturday nights the yelling and honking outside kept us awake from 1-4am. If you’ll be out there with them, then this won’t bother you but we are late forties with a child. The room was on the 6th floor facing Orchard St. It was quiet on the weeknights and we didn’t hear the nightclub during our stay. Two stars for the property condition. Despite it being clean and large, we were surprised by how beat up our room was. Holes and stains on the walls, scratches on the wood floor, and paint chipped off the lacquer chair arms. The carpet in the hallways was dingy and the elevators were dark and stinky. Another con was the daily amenity fee which you can use for the minibar or room service but it isn’t actually enough to cover anything so it’s just a ruse to get you to spend more money. It feels scammy. I asked for an empty fridge since we’d be there a few days. We never opened the mini bar yet they still tried to charge us for tequila and mixed nuts on our final bill. I likely wouldn’t stay again based solely on this. We usually stay in the 20s and would likely return to that area in the future.

Very nice and helpful staff. Make sure to double check you receive your breakfast vouchers. Also huge night life surrounding hotel lots of bars. The gelato at the corner was a must every night!

great location, staff was friendly and helpful.

There is a nightclub on the 14th floor, we stayed on the 9th floor and the music and bass was so loud we couldn't sleep at all. It was shaking the walls until 4am. Not nearly enough sound proofing in the room.

Bed is comfortable Pillows are way too big.

If you are coming here over a weekend, I probably would not risk it because of the nightclub on the 15th floor. We stayed Friday and Saturday night and thought it would be ok because we were on the 4th floor. We could still hear the bass very clearly all night on Friday; luckily for us, keeping the fan on all night drowned it out but I can’t imagine being closer than the 4th floor. The weather was colder on Saturday night so maybe the club was not as busy because we could not hear anything (even without fan turned on). Unclear why they would blast music to such levels as Friday when this is primarily a hotel. They really need to invest in soundproofing (we could hear people in the hallways/elevators too). Otherwise the hotel itself is fine; the rooms are big and while things were a bit tired, it still was comfortable, clean, and the bed was nice. The location is great

Great hotel. Beautiful location, and accessible to lots of restaurants. However, sleepless nights. The outside noise really does make it difficult to sleep.

Unless you’re staying up until 4 a.m., don’t stay here as there is NIGHT CLUB on property in the middle of the hotel sending BPM throughout the property. I paid for a tower room to avoid street noice, asked for a quiet room and was given no care by the staff. In fact, was treated quite rudely the last night when promised ‘no club’ on Sunday night. There is still a club.

Great location, large comfortable rooms although a bit worn, some mould in bathroom. However the noise from the nightclub on the 15th floor was pretty extreme. Just travelled down the lift shaft. We could even feel the bass while lying in bed. My son and I are good sleepers so we used thick earplugs and were fine. I had read about this issue and requested a quiet room in advance but we were still put next to the lifts. Rooms in the other wing are probably not affected. Either lose the nightclub or categorise and price rooms based on noise impacts. Anything else is unfair to guests.

Staff here is fantastic! Great view from our room. Highly recommend. The nightclub is boisterous on the weekend, but we asked for a quiet spot and we could barely hear it from our room. Great location!

Staff is great. Bar was awesome

Love it here. The greatest amenity is location. Katz and Russ and Daughters next door and the village and soho at your doorstep. Access to the bridge makes early flights a breeze.

Desk staff was great. Room was great. Elevators are sketchy -- but that's the only thing that looked amiss. Great location for me!

They charge you an additional $36/day for amenities. The fridge and phone didn’t work.

We enjoyed our stay, and would stay again. The staff were neutral, not rude but not friendly. The night staff didn’t seem to know about the parking rate that’s promoted with the hotel. However the day staff knew. Overall it’s a great hotel, safe and close to everywhere we needed.

Amazing hotel

Great hotel

The room was small and there was no refrigerator. The hotel was just okay for what it was. Probably wouldn't stay there again and maybe try something else.

Close to every yummy restaurants! Easy check in and out process.

Excellent overall but be aware that the club in the building can be pretty loud until late, at least on the weekends

Location is perfect, the facilities are super cool

Great location, great staff, great view from Mr Purple. Hotel needs a lot of updating, charges an amenity fee but not aware of any amenities. Only paper cups in the room-no glass.

This hotel was frustrating for several reasons. First, I paid for a high level floor was but positioned in the bottom half of the hotel. The food at the restaurant was just over priced heated up snacks (turkey breakfast sandwich was incredibly dry and lifeless). The worst of all.. "The Club", this hotel has an legtimate full blown nightclub on the 14th floor... it is INCREDIBLY LOUD... i was on the 12th floor and could hear the pounding of the club all night and literally felt the subwoofer vibrating my bedframe. The sound goes through the air vents and can be heard in the hallways. Talking with other tenants, the club could be heard and felt several floors above and below. Completely unacceptable and I would not recommend staying here unless you want to stay at a nightclub that happens to have hotel rooms...

Big room but shower not big enough.

Great location in the LES! It’s a little loud of course being in Manhattan so don’t stay here if you are looking to sleep in. I went to drop my bag off until check in but they had a room ready for me.

Parking was safe and easy.

When out for the day the drain on the bathroom floor backed up and flooded everything. I changed rooms but they didn't offer a refund.

great spot

Hotel looking a little tired tho the views are amazing. Also the bar was closed and no warning of this - we visited prior without my husband and booked the hotel again to show him the fabulous bar. Also one member of reception staff was very rude to my daughter when her room key wouldn’t work - not her fault and uncalled for. Wouldn’t stay again.

Had multiple issues. Hotel towels old; some has holes in the towels. Lotion bottle empty. Floor had crumbs.

Clean room, larger than expected, decent for the price. Very active, the neighborhood is a little gritty, that's the lower east side! Check in and out was easy.

weighted mini bar is annoying, no space for our own wine because of over priced hotel drinks

Everything was awesome

Lots of high end thrift shops restaurants coffee shops nearby

good

The hotel itself is great. The room is spacious. The beds are comfortable. The staff is friendly. There is rooftop restaurant called the Purple Room with a magnificent view. The only problem I had was not with the hotel but its location. The hotel is situated near a lot of bars, eateries and two of the nights I was there at 3-4 in the morning there was a lot of loud noise coming from obnoxious people in the street. I had to call the manager and ask him to call the police twice. Just beware.

It wasn't the room I was expecting.

Cool hotel in a great location. Very quiet and clean.

Super close to everything!!!

Great spot and spacious rooms. Staff was great during stay, though when our flight got cancelled and we missed our first night it took several tries to give them a call to inform. After 6 hours we finally got through, caused a lot of worry.

had an amazing stay.

The staff was extremely friendly and helpful.

Amazing views!!!

Fun area with great food and drink places so close. Just be aware Friday and Saturday party noise, so request quiet room location.

Sheets were dirty had hair and stains and front desk gave us a hard time

Great and nice Hotel, the staff is not to frienly but the hotel area is great

This is a fancy place witl modern design and modern art pieces. But it is still comfy, quite and has a splendid staff. I was looking for something for a resonable price at this location and was fully satisfied.

A bit of nickel and dining with the amenities fees and confusing restrictions on how and when to use the discounts.

Clean and nice vid

Room was comfortable, staff was kind and helpful

Room was comfortable, staff was kind and helpful

The room was clean and very large for New York. The only downside was the bass music playing from Mr. Purple that was bumping until about 2-3am.

The room was clean and very large for New York. The only downside was the bass music playing from Mr. Purple that was bumping until about 2-3am.

A cute hotel located minutes away from the subway and lots of cool stores and coffeeshops. The staff were super helpful and knowledgeable. The bed was nice and firm-- had a great sleep

A cute hotel located minutes away from the subway and lots of cool stores and coffeeshops. The staff were super helpful and knowledgeable. The bed was nice and firm-- had a great sleep

There is nothing to complain about.

Staff friendly

Staff friendly

Great hotel, very clean and comfortable. Would recommend.

It was worth what I paid. The hotel needs updates but it is worth what you pay

It was worth what I paid. The hotel needs updates but it is worth what you pay

room wasn’t in 4.5 star condition and seemed kind of old but everything was clean, and staff were really nice. 3.5 out of 5

room wasn’t in 4.5 star condition and seemed kind of old but everything was clean, and staff were really nice. 3.5 out of 5

I asked for a room change, and she just said to check online. I was shocked that there was no accountability, or hospitality from the staff here. I mean I guess it's just New York? Of course we wern't able to change our rooms online. I ended up paying for the rest of my stay at a different hotel. Disappointed with the service. I have all the footage from this night and will be uploading them.

I asked for a room change, and she just said to check online. I was shocked that there was no accountability, or hospitality from the staff here. I mean I guess it's just New York? Of course we wern't able to change our rooms online. I ended up paying for the rest of my stay at a different hotel. Disappointed with the service. I have all the footage from this night and will be uploading them.

I truly appreciated the warm welcome and allowing me to have an early check-in, so that I can make in time to my tour. The room's view was fabulous from the 18th floor. The room and bathroom were nice and clean. I'd stay again.

I truly appreciated the warm welcome and allowing me to have an early check-in, so that I can make in time to my tour. The room's view was fabulous from the 18th floor. The room and bathroom were nice and clean. I'd stay again.

Mr. Purple, restaurant in the hotel had great food, music and vibe. Room was clean bed was comfy. Great rain shower too!

Mr. Purple, restaurant in the hotel had great food, music and vibe. Room was clean bed was comfy. Great rain shower too!

Perfect

Perfect

Check in was quick and easy. Room was clean and the beds were comfortable

Check in was quick and easy. Room was clean and the beds were comfortable

Avoid this hotel at all costs if staying on the weekends. A very loud 15th floor nightclub makes it almost impossible to get any sleep.

Avoid this hotel at all costs if staying on the weekends. A very loud 15th floor nightclub makes it almost impossible to get any sleep.

I had to change rooms twice because even though I paid for a quiet room on my floor, I was put in two different rooms right above the club. The receptionist was rude to me. When I asked to be helped for the third time the room they put us in was quiet on Thursday night and then on Friday night the music went till four in the morning and it was on the third floor. Do not stay at this hotel if you want to get any kind of sleep.

I had to change rooms twice because even though I paid for a quiet room on my floor, I was put in two different rooms right above the club. The receptionist was rude to me. When I asked to be helped for the third time the room they put us in was quiet on Thursday night and then on Friday night the music went till four in the morning and it was on the third floor. Do not stay at this hotel if you want to get any kind of sleep.

The staff was super accommodating !

The staff was super accommodating !

Good location, trendy hotel, large room

Good location, trendy hotel, large room

Location is fun, pool excellent gym

Location is fun, pool excellent gym

Front desk staff were fabulous. We had a corner room with 4 windows and plenty of space for our family of four. Room was clean and well appointed. Thank you for a great stay in NYC. Location was great for exploring Chinatown, Little Italy and SoHo.

Front desk staff were fabulous. We had a corner room with 4 windows and plenty of space for our family of four. Room was clean and well appointed. Thank you for a great stay in NYC. Location was great for exploring Chinatown, Little Italy and SoHo.

Location and price

Location and price

Look elsewhere friends this was not a nice experience

Look elsewhere friends this was not a nice experience

I paid for an upper level premium room but I was supplied with a lower level room right under a night club that was open until 4 am each night. The room was dirty, the promised mini bar (where I had a credit) was completely empty, tv controller was missing. Music noise was constant and unyielding. Staff was made aware of the issue.

I paid for an upper level premium room but I was supplied with a lower level room right under a night club that was open until 4 am each night. The room was dirty, the promised mini bar (where I had a credit) was completely empty, tv controller was missing. Music noise was constant and unyielding. Staff was made aware of the issue.

A great location for a comfy place to be! 😘

A great location for a comfy place to be! 😘

Buyer beware. Upon arrival we were notified of a $40+ "resort fee" I guess for pool access, because that appeared to be the only amenity. Of course, it's the dead of winter, was zero degrees F and the pool is outside. Oh it also entitled you to a $10 credit to the mini bar which held a desirable water bottle, BUT, the credit was only valid until midnight, so too bad. Instead I went to use the paper coffee cup to have some nightst water from the tap. Except there was only ONE cup for my wife and I to share. I let her have the water overnight. And rather than reuse the SINGLE cup provided to SHARE a cup of coffee in the morning, we simply left what was a disappointment because "resort" hospitality was the last sentiment we felt at this property. In fairness the room was clean otherwise.

Buyer beware. Upon arrival we were notified of a $40+ "resort fee" I guess for pool access, because that appeared to be the only amenity. Of course, it's the dead of winter, was zero degrees F and the pool is outside. Oh it also entitled you to a $10 credit to the mini bar which held a desirable water bottle, BUT, the credit was only valid until midnight, so too bad. Instead I went to use the paper coffee cup to have some nightst water from the tap. Except there was only ONE cup for my wife and I to share. I let her have the water overnight. And rather than reuse the SINGLE cup provided to SHARE a cup of coffee in the morning, we simply left what was a disappointment because "resort" hospitality was the last sentiment we felt at this property. In fairness the room was clean otherwise.

Very clean and a very nice view as well as good service at the front desk. The aura was immaculate

Very clean and a very nice view as well as good service at the front desk. The aura was immaculate

Flexibility of staff to accommodate me

Flexibility of staff to accommodate me

So accommodating during the Storm of the decade, things could have been so much worse! Highly recommended this hotel, will come back, location location location!

So accommodating during the Storm of the decade, things could have been so much worse! Highly recommended this hotel, will come back, location location location!

Loved it, amazing location, down the street from Kat’z and Rushan Daughters, the Purple Bar resteraunt slash nightclub is an amazing surprise on the the 14th floor. I believe it was a Void Soundsystem, the dance club part is like a downtown version of Windows of the World (RIP) w almost 360 window vies of the city, above that is the Bar/resteraunt, and rooftop hang, It was winter in fact I was there for the foot of snow in NYC. My flights were cancelled and alternative forms of transportation were cancelled and I was forced to stay extra days. Needless to say I was happy Ai didn’t mind having to stay extra days. The staff was very nice and helped me every step of the way.

Loved it, amazing location, down the street from Kat’z and Rushan Daughters, the Purple Bar resteraunt slash nightclub is an amazing surprise on the the 14th floor. I believe it was a Void Soundsystem, the dance club part is like a downtown version of Windows of the World (RIP) w almost 360 window vies of the city, above that is the Bar/resteraunt, and rooftop hang, It was winter in fact I was there for the foot of snow in NYC. My flights were cancelled and alternative forms of transportation were cancelled and I was forced to stay extra days. Needless to say I was happy Ai didn’t mind having to stay extra days. The staff was very nice and helped me every step of the way.

Clean. Great staff. Super amenities. Mr. Purple is an excellent place to enjoy your morning coffee, with a great view. And the location is fantastic.

Clean. Great staff. Super amenities. Mr. Purple is an excellent place to enjoy your morning coffee, with a great view. And the location is fantastic.

Good!!! The only thing was they said there was “free breakfast” and it was t

Good!!! The only thing was they said there was “free breakfast” and it was t

I love the style in the rooms and hallways, Great art, fun style, cool furniture, good desk help. Though the lobby is not warm or welcoming. Could use couches and chairs. And the room was cold with no blankets. Not sufficient on the bed, and no extras. The coffee maker and tv were not working well either.

Location. The best shower design of any hotel I have ever stayed at. Really! It is a nightclub, and that is not disclosed. Unimaginably loud.

Love the location on LES. Friendly staff. Place feels right for me.

Room, customer service

It was great

The staff didn't seem receptive. There was a kurig in my room and k cups but no coffee cups to make the coffee in. Also no cups to have cup of water. I asked the front desk for some cups so i could make coffee in my room it took 3 days 6 phone calls and 3 in person conversations at the front desk to get some cups to my room. It's a minor detail but it just shows the hotel is not prioritizing their guests.

Close to so many great things, comfortable bed, and kind staff.

The staff were super courteous! Excellent place to stay and an awesome location.

Room was clean & cleaning lady was lovely. Otherwise, somewhat unremarkable

Great room, great staff. Loved the rooftop bar. Excellent location.

Staff! Not the friendliest! Also

Clean room , good maid services. Nice reception desk , convenient area for my needed

Terrible, please people don’t go there, people’s on the front desk are extremely rude, they aren’t polite, go somewhere but no at this hotel.

Overall a great experience

it was good

Clean, bright rooms with everything you need for comfort. Great amenities and great view from the 24th floor. The only drawback was that our mattress was a bit old and could tell via the evident springs

Nice clean room, friendly staff, no wait for the elevator and a good price for NYC.

Excellent, but station the courtyard side where it's quieter. The street noise on a Saturday night was intense. LOVED the room and the bar upstairs.

There are great restaurants nearby and it's 5 minutes from shopping and other activites.

Rooms were wonderful. Our double had windows on 2 sides and was large and bright.

The room was really big and nice and the staff was so kind and helpful.

Great location. Clean comfortable room

Room was great! The front desk was so helpful to me when I hit a snafu and arrived super early. Last, location location location! Fantastic trip.

comfortable bed., receptionist was very personable pillow a bit thick for me.

Staff was lovely, room was ready early so we were able to drop our bags off as soon as we got in and didn't have to worry about carrying them with us. Loved the bar inside the hotel

Location is good for lower east side. Not convenient for our activities that weekend

The breakfast redemption Vouchers process is slow

Location great, staff great, large room good amenities Nightclub noise until 3am, room was worn

Location is excellent. Close to shopping, night life, and good restaurants. Room was clean and spacious, aside from the bathroom, which was a little small.

Fabulous experience- comfortable and trendy room with fabulous bar in hotel!

Beautiful

Very nice neighborhood.. especially for a musician . The hotel was nice but you could tell some of the decor was either deteriorating or needed to be updated. The televisions DEFINITELY need to be updated to smart tvs.. everyone uses YouTube, netflix etc.. broadcasts channels are a relic. Overall nice stay and the staff was nice, amenities were a bit expensive though.

This was a good find. Lots of great places within walking distance to shop and eat. The F train is just two blocks away so getting around is easy. The room was great, clean.

room was very clean, great stay

Love the room, and the staff were so amazing and helpful! We will be back for sure.

Street level noise from a 4th floor room is bad. It sounds like the windows are not wide open. I checked a few times to ensure windows were closed properly, but the late night crowd eating at 17th St Burger can be heard clearly until 1-2am. Airpods help but you can still hear them. The room is otherwise fine for a NY hotel. Ok sized shower and bathroom. Desk and the wifi are fine for business work. Elevators are decently fast and not super crowded.

Great service

Staff was pleasant. Everyone said hi

yes

Furniture all scrathed up and mix match

yes but noisy bat night

Not great. Not bad.

Staff was chill room was ok but the deposit of 450 is too high

Paid more to be on a higher floor to avoid the noise of NYC traffic. Come to find out there’s a club on the 15th floor open to 4am. Even with being on the 17th floor, we had a difficult time falling asleep with the music thumping all night.

Rooms were clean and modern. Staff was present, attentive, and kind. Close to everything there is to do.

Good experience

The hotel was great! Clean room, helpful staff, and close to everything! 😍👍

nancy is the greatest housekeeper ever!

Overall, a great location—very walkable to bars, restaurants, and nightlife. The room was comfortable and met expectations. Parking was miserable, but that’s pretty typical for New York, so not entirely surprising. Would stay again for the convenience of the location.

Terrible

Did not have a balcony

Great location, clean and awesome hotel

Room was nice and view was great! Staff were very friendly and the drinks at the bar, Purple on the 15th floor are spectacular. It's about a 20 second walk to Katz's so that's a win right there! The price was about right for that part of the city and I'm very likely to stay there again the next time I'm in town.

Mini fridge didn’t work and even though the “resort fee” included $10 per day from the mini fridge, they had 1 can of Diet Coke, behind 1 can of regular coke but there was no way of getting that out without removing the coke can, which would trigger an automatic charge. Also, the hotel has a VERY active nightclub on the roof and lots of people going up and down the elevators to the club in the evening when we stayed there. Pretty inconvenient, trying to get an elevator to our room, having to fight for space with club goers

Very nice and spacious rooms! Lower floors are better if you don't like late night noise.

The staff was helpful, room was nice and cozy. Shower didn't work properly bever was able to switch from hand held to regular shower. Balcony was ok but felt very last minute on decor

Clean room

Everything was great!

Rooms were extra large for NYC. The pillows were excellent. Loved that it was staffed 24/7 at the elevators and doors. This is a hotel with a rooftop bar and it is popular in the area. So noise level was our only complaint. Jose, the hotel manager, was so friendly and helped us with all our concerns and needs for information around NYc

Winney our house keeper was wonderful. Front desk staff was wonderful. Everything was clean and great stay.

Streets are Very Noisy and Popular. Never got Quiet until After 2pm. Windows could have been More Noise Insulated. I was on the 5th Floor Room 0513 overlooking orchard st Note - Staff was Very Friendly and Helpful as much as possible

Amazing space, beautiful view. Loved it!

I was charged a extra $734 for a $250 upgrade.

The staff was very helpful

Clean, friendly and conveniently located

Bathroom ceiling was coming down and peeling … but besides that everything was fine

Mattress was dirty and had stains on it

Fantastic

Staff very nice, room clean. However there is a club on the top floor of the hotel that goes late into the evening and you can hear the thumping music on every floor as there is a vent that runs the length of the building - you cannot believe how loud it is in the hallway. Once in our room it was a little more muffled, but you can still hear it. I will never stay here again, it's truly shocking that they run that club and think that people can rest at night. They offered to let us change rooms - but also said they could not guarantee other rooms would be more quiet. We typically stay across the street at Ludlow, but thought we would try Indigo since it was a bit less expensive. Lesson learned, we will go back to the Ludlow.

Snacks in room were not replenish especially with having a credit I wasn’t now to utilize

Vanessa is always great!

very clean & spacious room. nice staff. some noise and vibration from Mr. Purple, but we selected and upper room.

The room was very plain and paint was peeling in some places.

Loud evenings til very late, 3am due to nightclub, Mr. Purple.

room furniture was dirty and old and Holiday Inn has better furniture than this. I asked for a wake up call which never happened. Staff is uncaring and unprofessional. The morning doorman/security person did assist me with carrying the luggage to the taxi and was the only staff that was friendly and caring.

The room was nice, very clean. The staff friendly. Our room wasn’t quite ready at 3:00. They had us sit in the lobby but no one told us when the room was ready. I went back to the desk to ask. It was ready.

Amazing hotel staff

The noise level in the hotel at night is beyond acceptable. The Mr Purple club destroys any sense of peace and quiet and sleep. I did not know about this and the way the noise infiltrated the hotel. I was on level 12 and couldn’t even hear the TV. They moved me to the 8th floor and the noise still penetrated the walls. Will not be staying here ever again and will tell my friends the same thing. Just a bad experience all around and for $650 a night I expected more

Very convenient area. Guests need to know there is a very popular and loud club inside the hotel.

Room was great. Music from club was kinda loud and went late, but otherwise enjoyable stay.

Just great all around.

Clean, easy and close to our son’s apartment. Great friendly staff

Room was a bit smaller than expected,visible mild wear and tear to furniture mold on bathroom tile not worth the price!!!!

Very spacious and well maintained hotel great location.

Upbeat staff and trendy design topped by a rooftop cocktail lounge called Mr. Purple make Indigo a go-to hotel -- not to mention the comfortable clean rooms.

Good times!

The room was amazing! Love the ipgrade and early check-in.

Clean room, helpful staff, good location

enjoyed customer service decor of lobby

Loved the area and within walking distance of lots of attractions and amenities

Always a great place to stay.

The staff overall energy was less than desirable. There was no greeting upon arrival. No one made eye contact, and no one was pleasant. However, they were accommodating for an early arrival and the location was excellent. The HVAC said in the room clicked all night, but we use Spotify sound playlist to be able to sleep. Overall, if you don’t care about service, it’s not a bad place to stay when you’re visiting the city.

Completely absent

The rooms were small but comfortable. The area was busy on Friday and Saturday nights. Although there were lots of options for food nearby, the food options in the hotel were pretty limited.

The fridge was not working they had to bring a separate fridge that was all beaten up and hardly cooled our food. The shower hose was leaking which they replaced on our second day. Overall everything in the room was super worn out. They also charged me $1,200 when I was checking out for “taxes” when I had already booked through expedia and payed it in full ahead of time. Dont waste your time or money on this hotel.

Room and hotel itself were great. The hotel bar/ club was always “popping” which is amazing if you want to party, but not so great when you’re trying to sleep. The music was very loud and you could hear it from your room (I was on the 19th floor) until about 2am. Other than that, great location.

Nice location. Good price point for a good hotel.

We had breakfast at the Purple Lounge; there was only 1 person doing the work of 3 or 4 and he was fabulous and very attentive!!!

nice Hotel and Clean

nice Hotel and very clean

Tiberius, at the front desk of the IHG Indigo Hotel, Lower East Side, located at 171 Ludlow Street, was friendly, informative, and a great help when I stayed at the hotel recently. He was kind, patient, and provided us with suggestions on the best way to travel around the city. The hotel was wonderful and the rooftop views were amazing!

Clean and staff were pleasant

Location was ideal. The lack of food amenities was a negative. Paying for an upper floor was a mistake because the noise levels from Mr Purples and Club lingered until 4am. It’s LOUD

The room was big and clean but basic

This place is more of a night club than a hotel. I paid for a high floor and was told there would be loud music coming from the 15th floor til 4am. My room was on the 16th floor, so the staff offered me a room on the 8th floor. Unfortunately, the music could be heard from this floor (7 floors down). I literally got 3 hours of sleep. The only compensation offered was one night ($42) amenities fee waived. I was then moved to a higher floor(22) for the next two nights. There was no DJ/night club on Sunday night, however, a private party with music that lasted till midnight which could also be heard on the 22nd floor. Thursday-Saturday night this place is a full on night club till 4am. The other nights are hit or miss when it comes to noise. This should not be an IHG Hotel.

The rooms were small, but clean. Staff was great, and there is a ton of stuff to do in the area

Despite some negative reviews I took a risk and booked it.

Room was not clean, no hand soap in bathroom.

Very clean

The most amazing view from the private balcony, we loved it!

Great hotel. Great experience.

A few floors up from the hotel’s club kept my room bumping. Fortunately, I fall asleep easily but it may not be a good fit for everyone.

Attentive and very helpful front desk staff took care of our needs with urgency. Very much appreciated getting our request for a quieter room approved, especially since the hotel can get very loud with the rooftop club.

The lobby was inviting and the staff professional and pleasant. The view from our room was fantastic, looking east toward Brooklyn and the Williamsburg bridge. Convenient subway shops a close walk as well as Chinatown. The Purple club is popular on the weekend, but that didn't affect our stay.

Beware of the club on the 14th and 15th floor. It was very loud past 3:00 am on weekend nights.

The room was clean, but certainly well-worn with chipped paint in allot of places, and wires stripped and exposed on one of the lamps. Bathroom was definitely the best part of the room and was perfectly clean and comfortable. The views were fantastic and even though we were above the pool/rooftop club, we were high enough for the noise to not be too much of an issue. Service was definitely lacking from some (not all) of the staff. I know things get busy, but it’s frustrating when half of the staff acts like they couldn’t care less about helping.

It’s a standard hotel. Some issues with the room like the sink was plugged and there was no trash bin and very basic fixtures. It’s crazy to pay 4-500 dollars a night for this but it’s New York.

Thank you

I’ve stayed at the Indigo Hotel many times over the past years, but the quality and service have noticeably declined. Customer service is now met with attitude rather than hospitality. Unfortunately, I won’t be booking my stays here anymore.

Staff was great.

The hotel room is on par for NYC, very compact and efficient use of the small space. The tissue box in the bathroom had about two tissues left in it, the conditioner bottle was empty. The Club was one floor above us and the noise of high heeled shoes was insanely obnoxious. The lights from The Club flashed through the window. The food at Mr Purple was ok but by Sunday morning most choices were sold out. This property would not be on my list to go back to.

Will definitely stay here again!

Great location, subway just two blocks away.

Great location walkable to everything. The only place to stay in the city! Can't wait to return.

.

Great location, walkable to nice areas. Weekend club noise is hard to rest/sleep.

The staff are amazing.

Clean, quiet , large room for NY

We

Room was clean and spacious. Only recommendation is to fix toilet so not running (a little noisy at night) and to clean edges of shower ( a little mildew). Would stay here again!

The room was clean, spacious and comfortable. Only thing that on Saturday or sunday at at about 230am there were a lot of people in the street and a fight erupted.

Poor breakfast, loud party night at the bar, and old rooms - cracked paint, loud AC. Not a good value for the price.

There is a club on the 14th floor that is very very loud on Friday and Saturday nights kept me awake all night. I had to move rooms to a lower floor.

Been there many time

Balcony view is beautiful; the hotel is in busy street, can’t sleep well due to the noises.

Amazing hotel with amazing service as always!!

Very pleasant and responsive staff. And an amazing location.

Some staff were rude some were really nice. Checked me in early which was really nice of them and upgraded my room for my birthday but had to switch rooms from how dirty the first one was you could tell it was not cleaned properly prior and TV remote was missing. Usually don't like to call and complain but had to get my second room cleaned too when I walked in and it was fine after that. Credit for mini fridge but it wasn't turned on. Room service credit was useless because a $4 orange juice turned into $16 WAY too overpriced when CVS is right around the corner. Grabbed water from fridge so I don't lose the credit. Nice rooftop later at night they were nice to not make us wait to get up since we were staying at the hotel. Very nice security/bouncers lady at front desk was nice too.

The hand held shower was broken. Wish there was a rug in the room, seemed a bit barren in the room.

Property was ok

The room had visible damage (chair wheel broken, light fixture hanging from wall) and the floor was not swept and moped. The area gets pretty loud at night- apparently they share a wall with a night club. Breakfast was supposedly included in the package I purchased but no one gave us vouchers when we checked in. Went up to the basically cafe on the top floor just to go back down to lobby to obtain said vouchers. Decoration was nice but otherwise I wouldn’t stay here again.

Shabby and noisy

Great staff, clean hotel option for visitors!

Room was busted. Staff was rude.ac didn't work so the room felt wet. mold in cracks of shower. Overall just an unpleasant stay. Good area and great view from roof ( though id forgo the view to have a comfortable room) otherwise trash

Getting there was easy but the man at the front desk kept trying to upgrade us and would get an attitude whenever we asked a question. Once in the room the floors were dirty, the wall looked like they needed a little touch up, and the room was lacking in aesthetic all around.

Great hotel and location.

Overall it was too expensive for what you get.

Great location, clean and staff were friendly. However there is a club/bar in this hotel that’s very popular and you can hear the bass pounding at 3am from your room.

The room was clean and decent. I was under the impression I booked a queen bed, but it looked like a full, no big deal. I would recommend putting a long mirror in the room for people that are sharing the room, and so we can look at our outfits, do our makeup, etc. I noticed the towels were placed under the sink which looked rusty in some areas. I suggest putting the towels on a tray or installing a towel rack. The staff was nice and helpful. Overall I enjoyed my stay here and would not mind returning. The legendary Katz and Russ & Daughters are steps away.

There’s a nightclub on the 12th floior, that shuts down at 3:00 AM. The noise level was intolerable!

Its beautiful and different, love the vibes and the staffs are extremely nice and lots of things to do in the area especially if you love to eat.

Did not appreciate the additional costs, they should add them to the booking price as they are charged anyway, whether you use the additional facilities or not.

Parking is a mess like anywhere in NYC, but this hotel is in prime east village location, and has great rooms with views

Location

The worst hotel experience I have had in years. Paid for an upgraded high floor room and was met with 2 straight nights of the room shaking from a club on the floor above us. Literally music from 6pm-4am that shook our room. Paid a high price for a terrible experience. Would have asked the front desk to switch rooms but they were extremely unpleasant and rude starting at check-in. Could not warn you about this hotel enough.

Nice clean hotel. Great rooftop views and cafe

The staff was very nice and extremely helpful.

Really great hotel to stay at if you want to feel like you’re in the mix! great location for dining and shopping too!

i have never felt so “at home” and welcomed at a hotel before! the staff was so nice and friendly and everyone was ready to support in any way possible. the hair dryer and iron didn’t work but i find that to be quite common and wasn’t a huge issue.

I love Hotel Indigo

Room was big for NYC standards.

The hotel is nice and clean but it is so noisy! I have been travelling to Manhattan multiple times/year for 30+ years. I don't mind the noise of the city - actually it makes me feel at home - but this hotel is ridiculously noisy. People seem to be partying on the adjacent street all night and the soundproofing in the hotel or windows is poor. I will not stay here again.

Rooftop club is so loud that it is difficult to sleep

Great location, horrible staff at the front desk & check-in, but besides that security & everyone else was super professional and lovely.

Mini bar was not refreshed

It’s ok

loud till 3 am every night and bathroom/ floor wasn’t too clean

Clubbbbbbbbb!!!!!!

Very clean, comfortable room. It was larger than I expected. Staff were helpful and friendly. Location was perfect for me.

The hotel needs some "tarting" up around the edges. Fundamentals are good and the staff is excellent. Some rugs in need of repair, door latches are loose, etc.

Great Hotel! Love the roof top bar!

Awful experience here. It was so loud on all floors. Worst birthday spent here. Room was dirty. Ceiling was falling off on the shower. It was just awful.

No doubt this was a 4.5/5-star boutique when it opened. Now I’d say 3-3.5. I chose this hotel because I was going to the US Open (tennis) in Flushing Meadows and a couple of Broadway shows. Maps said it was about a 16 min cab ride either way. Here’s why: Public spaces The hallway artwork on every floor has been defaced and graffitied, like the back of a bathroom stall door. Immediately devalues what you paid for. The hotel & Purple, the night club The hotel clientele is predominately late thirties to fifties; some parents with late teens. Purple caters to the 20 something crowd. The music is so loud, it booms throughout the hotel. That continues to about 1:30/2 am. Then the volume is reduced slightly to a duller boom, boom, boom. Ownership has created a situation where there’s dissonance between the hotel’s guests and the 20 something year-old club attendees that will continue to impact reviews. Location You’re right around the corner from Katz deli and Russell & Daughters--😋. The 20 somethings are very active in the area after 11pm, at least thurs-sat. Staff Were extremely kind and welcoming. Concierge had no visual indication he was a concierge. I told him I didn’t know the NYC subway system. While enthusiastic and kind, he didn’t help me feel confident that I could navigate by subway. The rooms LOVE the heated bathroom tile floors. Recommend they retreat the wood floors. Once a month, nail those shower vertical corner lines for mold.

As for the hotel itself: OK hotel but not the cleanest. If you can pay a bit more I recommend choosing another option.

Great, safe location close to transit and lots of restaurant options. Nice pool top roof with a busy bar, lots of foot traffic at night so not the quietest, but with ear plugs we slept well. Would stay here again!

We had a good stay overall but we excpected more because the pictures was kinda different on expedia, hotel was old but the service was great.

Pack your earbuds. I've stayed in NYC a lot and have never had a hotel as loud as this one. Between the nightclub on the 15th floor and the street noise below we got very little sleep. We started playing white noise on our phone to get some shut eye. Hotel charges a $36 resort fee upon arrival that I was not aware of. The hotel needs a little refresh too. Rooms were basic with dents and scratches on furniture. Carpet in hallways need to be cleaned. Stayed here for location, will not return. Too loud

The staff was very nice. They even upgraded us. But problem is the club and the noise until 4 am. I wish windows were sound proof. It’s very loud.

Just to note: the pool area belongs to the restaurant and they did not allow us to eat our own Kosher food.

There is a club in the hotel on the 14th floor. They put us on the 12th which is right below. It was super loud and a terrible experience.

Good

The staff here were fabulously accommodating. I’m very grateful for their top notch professional service. The hotel was perfectly situated and the amenities were great. My only gripe is the club on the 15th floor. We stayed over Labor Day weekend and couldn’t sleep for shi*. Staff even upgraded us to a better room on a higher floor but it was no match for the bass line and screams of happy patrons. If you need a good nights sleep on a holiday weekend this isn’t your best bet but there is nothing else bad to say about this fabulous property in my favorite neighborhood.

I was flustered from my flight and couldn’t find my ID. The person helping me was calm and kind. I found it, and she proceeded to check us in early. She was efficient, patient, and helpful. Excellent employee! We were worried about the noise but we slept great and enjoyed the roof views in the morning.

The breakfast was not great. Didn’t have sandwiches or Orange juice first day. Second was okay but slow service. Third day slower service and little variety of sandwiches or pantries. Also hard to get to 14th floor. Card would not let me get there on elevator. Had another customer wanting to get on elevator from 14th floor to get us there. Goodies were not restocked from use in room.

Almost perfect but A/C didn't work some days

The hotel itself needs work, be sure to book premium rooms; otherwise you're transported back to NYC circa 1990. Hotel staff is hit and miss. There's New York shtick and then there's just plain rude front desk people that just hate their jobs and use the New York shtick as a way to justify their bad behavior. The supervisor was great, but should do better to keep their staff in line. The hotel pool is a nice surprise, they have plenty of seating. Bar staff though..... meh, although the staff that comes around to take your orders were really nice and attentive. All in all, I would come back, I'll just know what to expect next time.

I should have read the reviews because all of them concerning the noise from the club were correct. My room was 8 floors below the club and even with my sound machine on full blast, the thumping bass noise was so loud and didn't stop until 3:30 am. If the hotel didn't have the club it would be lovely; the rooms are large and clean and comfortable.

A little disappointed unless you are into the party scene. Room was spacious and clean. However, the location was terrible. Lot's of drinking places, people were extremely noisy outside, and even in the hotel. This continued till the early morning hours. The party outside seemed to move inside, especially on my floor. The cleaning staff was excellent, but the front desk was not that friendly and outgoing. Although the price was good, it wasn't worth it in the long run.

Loved it!

Great staff, I love the rooftop

TOO LOUD - Club on property very loud and open til 2 am.

Love the location! Pool and rooftop view is amazing

If you are looking for a good night’s sleep you probably shouldn’t stay here. For some reason they chose to put a very loud raging club in the middle of the hotel (15th floor). There doesn’t seem to be any room where you cannot here the bass from the club.

Very loud at night. Great location with lots of restaurants and bars close. Rooms are ok for a short stay.

The only issue was my original room that I paid for was not available the first night. However they were very accommodating to the issue!

This is a 1 Star Hotel somehow allowed to be marketed as a 4 Star Hotel. I got overcharged $30+ in snacks and mini bar because my kid kept picking them up from the tray but the stupid system doesn’t recognize you putting them back in. I told the very unfriendly attendant at the front desk and he said they would check and refund my credit card… nope, they charged me AGAIN! On top of that, the place is dirty, the bed sheets have holes in them, just disgusting. Will never return to an Indigo Hotel ever.

It was good enough. I wish the room had a refrigerator than a mini bar. The exercise room was great. The rooftop was really nice. If someone stay there, it about minimum. Do not expect a lot of typical hotel amenities. The best thing is the fact you are in the action of New York neighborhood. It close to NYU fir tours and there are pretty of restaurants and stores nearby. The only advice is I was close to the ground and it was noisy at night. Room service was great and cleaning lady was awesome. Bell hop was great.

The drinks at the rooftop bar are soooo expensive. The view and vibes are great there though.

Nice big shower and great water pressure. Clean. Friendly staff.

Noise from the club

Will stay here again! The staff were amazing and I love the hotel, as well as the surrounding area:)

Overall a very nice hotel. One main complaint is that the pillows were too puffy and very lumpy. Get better pillows!

This hotel suited better to people who want to party has fab roof top bar and DJ Thursday to Sunday and a club in hotel

Drinks at the bar were expensive

Nice location

Accommodating staff

Always a great stay, they never miss.

I liked the shops and food options in the area although the streets and sidewalks were quite dirty and some areas smelled of urine. I guess that is to be expected of a big city. It didn't keep me from exploring and spending my money! The hotel room was comfy and clean. The pool area was nice with a beautiful view of the city. The bar noise was loud but it was kind of nice. I didn't go to the bar because it was all drunk 20 somethings living their best lives. I wouldn't have mind if there was a bar for middle-aged folx like me. Ha!

Rooms were large and spacious. Great boutique hotel. Great area.

Indigo is so conveniently located off Houston. Walkable or easy subway connections to every part of the city. Restaurants and shopping are everywhere! The rooms are bigger than I'm used to staying in while visiting NYC and the bathroom has an actual door, not one of those hung on a slider. The room doesn't have a microwave or mini fridge but the front desk brought the latter up upon request. The only downside is the noise, both inside and outside the hotel. Expect partying to go well to 4:30 am, and hopefully you aren't staying in a room close to the venting system because the 14th floor club music will reverberate down to any floor you're on. Thankfully we were situated at the end of a long hallway and couldn't hear the music from our room unless we opened our door. Just something to expect and consider when also weighing the ideal location of this hotel. The Purple Restaurant felt more like an after-thought and we only found them to have small snacks, not actual sit down meals. But they do have a stocked bar.

Nice

Great hotel near everything in the LES. Rooms clean, Bed comfortable, and amazing view.

Great place to stay and fun options for drinks and food in the area

Our room was very pretty and we had close access to transportation.👍

Unfortunately we could hear the music very loudly from the dance club couple floors below. If ever we are back will ask to be on the other side and on lower floors.

The shower didn't work. I believe I paid for breakfast to be included, but they said they didn't know anything about that. I had to get them to send us water for the fridge twice. It is in the middle of a busy street, but that is what one should expect from a hotel in this area.

Property was not meant for a family stay

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The front desk staff was amazing, but the bar staff was unfriendly, and the area was too far from attractions.

Stayed at the Indigo with my partner and teenage children. The hotel is trendy and the rooms were nice and clean. The rooftop bar and pool are nice, but I wish the pool was open past 5 PM (and the water could have been much warmer). The neighbourhood is super lively with a lot going on until very late. We would stay there again for sure.

My unfortunate room was also not ready in time and it wasn’t until the concierge asked how my stay was going that reminded them that I still didn’t have it room in the late afternoon. The only person that really stood out was the doorman that has been there consistently and is very friendly. The pool area also used to be well maintained and is nothing but a cement hole with disgusting, sad pieces of what used to be furniture. I won’t ever return.

Cafe upstairs for breakfast not a cooked breakfast but it was fast which we liked. AMAZING rooftop. great price. close to transportation. room was very spacious. pillows were not my favorite.

Cleanliness.

Hotel was nice room was clean roof top bar was nice!

Check in was bad. Receptionist which apparently was the manager was rude, wasn’t helpful.

I've stayed at plenty of hotels and this is first bad review I have ever written. The important thing to understand about this property is that they operate an extremely loud nightclub on the 15th floor which is open to the partying crowd who you will be sharing the elevator with on the way to your room. My room was three floors away and I could still feel the bed vibrating from the loud music. When I asked (very politely) to change my room, the front desk clerk responded, "it might have been helpful if you had told us this morning" (I couldn't because I had an all day business meeting). Except for the manager, who was quite helpful, most of the staff were unfriendly and seemed bothered if you asked a perfectly normal question. It was such a lousy experience that I have trouble believing that the good reviews are legitimate.

Great hotel, fast service and very nice staff

The pool hours are also quite limited (10 AM to 4 PM), which isn’t practical for most travelers. The bed was uncomfortable, and on the weekends, noise from outside woke me up multiple times during the night. Overall, I wouldn’t recommend this hotel.

Love this Hotel

My only recommendation is to stay here on weeknights only (unless your goal is to party all night!) Over the weekend the attached club is extremely rowdy, and the bass rattled the walls and bed (I was on the 12th floor, the club is on the 14th or 15th floor). The front desk staff did warn me as I checked in, so I was prepared with earplugs and still slept okay.

Very dirty around the area

The young man at the front desk was extremely helpful and pleasant during check in. The club - Mr Purple was a great time too. I would definitely stay here again!!

Hotel Bar Mr Purple is actually a club. Plays loud music until 2am Friday and 4am Saturday. Our room was a couple floors above so no chance of sleep til 2am/4am. So loud you struggle even to hear the TV just had to sit it out. Then have to sleep late and start day late. Would have been nice to know as I would not have picked this hotel.

All great

Front desk was beyond rude, and no one ever picks up the phone. The doormen and other staff were pleasant- otherwise it was a pleasant stay and clean! The bar at the top was beyond pleasant and the view was incredible!

Staff was great here, very pleasant and moved my room away from the nightclub for better sleep. Only downside was rooms were on the sparse side. Felt like I was staying in someone's unfinished guest room :) However not a biggie since I didn't go there to hangout in a hotel room. Good place to stay as it is in a lively area!

Great hotel, easy check-in/out. Awesome roof top bar and pool, although if you have a room overlooking it’s loud until 0300. Great location and views