Hotel Moca NYC

Pleasant

Nice staff, decent hotel and excellent location

I felt unsafe, my room smelt like smoke and I booked another hotel and immediately left

Pleasant

Nothing besides the lobby area which is a way of duping people into thinking that this is a hotel when in reality it is a motel as you move on to the rooms. This place is very poorly maintained, unhygienic, a way of scamming people into thinking that this is a hotel experience but in retrospect, it's more of a motel experience. There also seem to have been fake images uploaded on booking.com that seem to be edited with AI to enhance the look of the room and to show that this hotel has a great view of the Manhattan skyline but even from the topmost floor, all you can see is a wonderful construction site with some great construction noise coming right into your room. The balcony doors do not work and the chair was also dirty in the room. We stayed there for a night and couldn't wait to get out the next morning. Bad experience overall!!

location the rooms where not properly cleaned, smell like cigarettes, floors very dirty.

I will try to keep this review as brief as I can. I was traveling and booked a single room at Hotel Moca through the Booking app. The rate for 5 nights was well over $800+ dollars. Paid directly through the app. When I arrived I was allowed to check in early (with a fee of $100+ paid in cash with no official receipt provided to me just an empty paper I signed after cash payment). So this is now rounded up to nearly $1K for 5 nights. I understood because when I arrived, it was well before the normal check in hours of 2-3PM so this wasn’t an issue. The overall room I was given was spacious. The condition of the room was old and outdated. Neither of the outlets on either side of the bed worked so I had to use the outlet across the room on the wall of the tv. The bathroom was fine, the mirror has light controls. The WiFi in the room was very weak and unreliable. It either went in & out or didn’t work at all on mobile phone or laptop. However, the television worked just fine. It had YouTube + free apps to stream from and watch movies on. Here’s where things started becoming..questionable. So I’d leave the room for a majority of the day. The first time I left, when I came back my keycard was locked on their end so I had to go all the way back down to the lobby to let someone know. Card was unlocked, no problem. Keep in mind this first time that I left it I guess housekeeping came in to remake the bed, provide new sheets, soaps, towels, & trash bags. This was fine, no problem. But then, the next day it happened again. I left, came back a second time and the keycard was locked. So now I’m forced to go back down to the lobby to let them know again, and they unlock the keycard, cool. A super inconvenience if I had to use the bathroom. This second time the bed was untouched and there was nothing replenished. So housekeeping came in again while I was gone while my personal belongings were left in the room (they do not provide safes) so this threw me off a bit. Overall the fact that my keycard was locked twice and my room was entered while I was away on two separate occasions.

The staff Not all the TVs allow for streaming, and the beds make a lot of noise

Passable

I did not like my stay. The property was horrible my room was full of mold and the windows were dirty the facility had a strong odor of marijuana in the elevator and everywhere you go, the room had a bad smell in it and the vents were full of dust that they weren’t even functional.

Clean and affordable N/A

Very good

Very good