Extended Stay America Select Suites - Louisville - Airport

Things were broken. People loitering outside. Trash in hall and elevator. Had to leave early, the lady I spoke to on the phone to process the refund was short and rude. Will not book here again.

Several roaches in bathroom, nightstand and headboard of bed. We stayed 3 nights.

They let me reserve a room on this bookings app, I got there nobody was at the front desk then when a person did come they said there were nomore rooms available so I didn’t get to stay there.

Bad area of town and was not very clean

The room was not very clean. There was dog hair & crumbs on the floor. The toilet had not been wiped down & had dried urine on the rim.

Thank you!!! Everything is nice and clean

Nothing just a place to lay for the night It was very dirty and outdated there was homeless people sleeping in abandoned cars out back in the parking lot. Holes everywhere that just had plaster thrown over them

Front desk lady is amazing! She is quick to get you in very nice and polite. Thank you!!! Everything is nice and clean

The property was dirty The furniture looked like it came out of the garbage. When we arrived there was no one at the front desk. We waited 45 minutes for her to arrive. There was no furniture in the front lobby. She could not give us a key to the room. Therefore we were stuck in the room. When we went to check out again there was no one at the front desk. This placee should not even be open. It was disgusting. The floor in our room was dirty. Everything!!! It was disgusting!!!

Bad

No furniture in reception area at all, empty room.

This place is disgusting, dirty, and rundown.

I am writing to formally request a refund for my stay at Extended Stay America Select Suites - Louisville - Airport on April 5 - April 6. I booked this room at 11:00 PM and received no courtesy call, email, or text message regarding my check-in. When I arrived at the property after work, I was informed that I could not check in because I had been marked as a "no-call, no-show." This is inaccurate, as I had provided all necessary contact information during the booking process and received no outreach from the property. I never had the opportunity to stay at the hotel, and I have been caught in a back-and-forth dispute between Booking.com and the property regarding my refund. I would appreciate it if you could resolve this matter and process my refund immediately. Best regards, Alyssa Kemp

The lady at reception the first day we arrived (Friday 1st May) was really nice and helpful and offered to take store our bags before check in, then luckily our room was ready so we could check in early When we checked out on Saturday the 2nd May and was heading to the Kentucky Derby, the staff that day told us we couldn’t store our luggage for the day unless we booked another night. This felt a bit opportunist from the Saturday staff, as it was apparent the day before luggage could be stored. This led to us wasting the morning of the derby day finding somewhere to store our bags until we eventually found another hotel that was happy to store them for us.