Hotel O Idola Residence
About Hotel O Idola Residence
Hotel O Idola Residence offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. The accommodating team at the reception will aid you with amenities such as express check-in or check-out.Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.Each accommodation at Hotel O Idola Residence is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.
Amenities
- 24-hour front desk
- On-site dining
- Express check-in / check-out
- Multilingual staff
- Full kitchen / kitchenette
- Family friendly
- Smoke-free property
- Air conditioning
- Elevator
Reviews
-
Subject: Rejection of Wallet Credit Refund and Request for Full Refund Dear bppking.com and OYO Customer Support, I would like to address the wallet credit refund offer of 96,124.2 INR (Indian rupees), which is equivalent to 18,401,669.94 IDR (Indonesian rupees). Initially, I was surprised by the offer, but then I realized that OYO's management is based in India. I had assumed that the compensation was being offered to address the uncomfortable situation I encountered at the property. However, it seems there may have been a clerical error, where IDR was mistakenly converted to INR. Regardless, I am rejecting your offer of 96,124.2 INR (18,401,669.94 IDR) or 5.90 USD. I do not require this amount as compensation. Please keep this amount. Instead, I request that you refund the full amount I originally paid, which is 640,827 IDR, directly to my credit card. If my request is not honored, I will be left with no choice but to share my experience online. I plan to create a viral video detailing my experience at SUPER OYO 866 Idola Residence and post it on various social media platforms. This is my right as a consumer. Let me clarify why I am dissatisfied: The condition of the property: The rooms at SUPER OYO 866 Idola Residence were not comfortable, and the overall cleanliness was unacceptable. It seemed as though the property was being used by unregistered guests or individuals with no respect for proper hygiene. Prepayment and check-in issue: Despite paying in advance via credit card, we found that the rooms did not meet even basic expectations upon arrival. This caused us to cancel our booking and decide not to check in. If we did not check in, I fail to understand why I should not be refunded in full. Misleading practices: I am deeply disappointed by the management's approach to customer service. very bad experience with SUPER OYO 866 Idola Residence Subject: Rejection of Wallet Credit Refund and Request for Full Refund Dear bppking.com and OYO Customer Support, I would like to address the wallet credit refund offer of 96,124.2 INR (Indian rupees), which is equivalent to 18,401,669.94 IDR (Indonesian rupees). Initially, I was surprised by the offer, but then I realized that OYO's management is based in India. I had assumed that the compensation was being offered to address the uncomfortable situation I encountered at the property. However, it seems there may have been a clerical error, where IDR was mistakenly converted to INR. Regardless, I am rejecting your offer of 96,124.2 INR (18,401,669.94 IDR) or 5.90 USD. I do not require this amount as compensation. Please keep this amount. Instead, I request that you refund the full amount I originally paid, which is 640,827 IDR, directly to my credit card. If my request is not honored, I will be left with no choice but to share my experience online. I plan to create a viral video detailing my experience at SUPER OYO 866 Idola Residence and post it on various social media platforms. This is my right as a consumer. Let me clarify why I am dissatisfied: The condition of the property: The rooms at SUPER OYO 866 Idola Residence were not comfortable, and the overall cleanliness was unacceptable. It seemed as though the property was being used by unregistered guests or individuals with no respect for proper hygiene. Prepayment and check-in issue: Despite paying in advance via credit card, we found that the rooms did not meet even basic expectations upon arrival. This caused us to cancel our booking and decide not to check in. If we did not check in, I fail to understand why I should not be refunded in full. Misleading practices: I am deeply disappointed by the management's approach to customer service.
-
Affordable, the location suited me, AC worked. The room was dirty and full of mosquitos, bad smell, very stained bed. That was the main problem. Even for the money it was worse than what you would expect. Another issue was that it was really hard to find as there is no sign with this name (instead there is a sign "terima kost") and the building has been repainted as well, so it looks nothing like the pictures.
