Tru By Hilton Jackson, Tn
About Tru By Hilton Jackson, Tn
Located 2.3 miles from Casey Jones Village, Tru By Hilton Jackson, Tn has rooms with air conditioning in Jackson. With free WiFi, this 3-star hotel offers a 24-hour front desk. Rusty'S Tv And Movie Car Museum is 5.2 miles from the hotel, while Cypress Grove Park is 7.1 miles from the property. McKellar-Sipes Regional Airport is 8.7 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Express check-in / check-out
- Concierge
- Luggage storage
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- EV charging
Reviews
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Easy in. Easy out. Clean. Staff was friendly and place was quiet and very good area.
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Comfortable and dog friendly!
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This property is clean, quiet, and has good bedding. I slept soundly and felt refreshed in the morning!
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It was very enjoyable!!!
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Exceptional
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Minimalistic approach to room appointments worked nicely. Comfortable room, good bed
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Highly recommend and we will definitely stay again in the future!!
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Exceptional
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Lobby and room were very clean and nice. The hotel was very quiet and we appreciated getting a corner room next to elevator since we had our dog with us - was very. convenient. Plenty of well lit grassy area for our dog outside on property too. Staff was very friendly & offered our dog some treats. Breakfast was lacking in variety. Needed more pastries and yogurt, fruit options. Only bread for toast was available.
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Superb
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Front staff great ,helpful & friendly not just front staff all staff Shampoo, conditioner, soap , lotion. The bottles are hard to squeeze especially for handicapped
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Good Everything
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Superb
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However checking in late at night was a fiasco! The night clerk was not prepared for our bus group of 56 plus driver. Even after I had communication via text back and forth regarding our ETA which changed several times due to bad weather and an accident on the road! When we got to the desk he handed me ONE set of keys! I told him we were the bus group which reserved 19 rooms! After looking around he found a bunch of keys and handed them to me. I asked him which were the King beds and which were the Queens? He didn’t know! He had to scan each card to find out which were Kings or Queens! Mind you this was at 1:30 in the morning… my group is tired and waiting to get to bed! Add to this that he said I was charged for 20 rooms, we only reserved 19! It took us over an hour to check in! He told me several times that he was new at this job! I can understand that, but he should have had some instructions before hand! Weeks before our arrival I had emailed a guest list with names and either King or Queen rooms. He had the list but it was just the list I had emailed, no room assignments! To top it off we had stayed there on the previous Saturday night at the beginning of our trip, at that time check-in was perfect, no mistakes! They should have known what to do for our return trip! I must say that they did only charge me for the 19 rooms that I had requested and in fact comped me a room for that night.
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Exceptional
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Clean, friendly staff, convenient !
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Good
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The rooms were clean. Great location to shopping and restaurants. The staff was courteous and accomodating. We were displaced due an outage at our home. They were understanding.
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Superb
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Very good
