The Whitehall Houston

Over all it was a great experience even though it was only for one night. The property looked great, clean and the guys at the front desk were amazing, super friendly and always smiling. The only observation that I have is with the Valet’s crew, they were a bit rude in a sense that they never approached the car, might not be a rule that you guys implement but in other places they tend to approach the car and ask if you are checking in or not. They are the first point of contact so they should be more careful.

Great room but one of the outlets were broken so none of the lights would turn on for half the room. Bathrooms are a little smaller than I expected and the lighting is a little dark. The room itself was great clean and nicely decorated. Friendly and attentive staff food at the restaurants was good as well.

The shower was awful, every time someone took a shower, the restroom flooded, I wouldn’t recommend this hotel, they need to fix the shower in the room we stayed in and I found out they gave us a handicap room, no one was handicap in our group!!

Beautiful property edge of downtown so very walkable. Staff was super friendly and helpful. We will stay here again!

The restaurant service is top notch….

Parking was valet only but come and go as you please. They were quick, courteous and efficient. I would definitely stay again.

Although it was a little run down looking, everything was pretty comfortable and clean. Good restaurants too.

Our Hotel stay was amazing! Upon check in we had such a welcoming vibe from all the staff! Man oh man is Texas ever hot though! Come prepared lol

Good

5 star

The place is clean and updated well. I like hard flooring surfaces. The bath tub is a bit small / cramped. Bathroom fixtures are not tighten down and sink detached from wall. AC is loud and we can hear siren and other city noises. The mini fridge sounds like a water fall so we unplugged it. We had 2 bathrooms so that’s handy and room was big. Wish they have queen beds. Gym has good equipment and pool is a nice touch. Didn’t eat at the restaurant. Staff is friendly and helpful.

Front desck staff are say and night. Lady in the morning is rude and indifferent to guest needs. John in the afternoon is the nicest guy you could come across in all Texas

The stay was great only downfall was room was not cold. AC did not cool the room . My husband and I ended up moving the mattress to the floor so the air that was coming out could keep us cool.

The hotel was clean and quiet. If it was busier the slow elevators might have been an issue.

They charged me an amount that is not clearly what it says in the reservation in room I didn't have Kleenex

Front desk & housekeeping are wonderful people. If you’re looking for a Small double room antique area this place is it. Now to be honest the room floors were sticky and left beer bottle was in the room. The shower drain did Not drain properly your standing in pool of water. Double beds are also smaller size, not for 2 regular size people. The front door facing hall was raised higher than normal, felt creepy anyone could place fingers under door, (Camera etc) and Wrong Name greetings on the tv.

Very nice hotel. Better than my expectations.

Really nice stay, only thing was there were quite a few gnats around the dining area on the 2nd floor, found an unusual bug in our room on the window as well. Other than that, no complaints; breakfast was good, staff was awesome!

The staff was top knotch, the property is older, and you can tell. Paying $50 a night for parking without a choice is outrageous!! I was VERY disappointed that I let the hotel know ahead of time that this was our anniversary trip and nothing was done. The hotel acknowledged my message, so they were aware, but nothing, not even a "happy anniversary" was said. Honestly, the staff saved this hotel from being a "no go zone" for me. The restaurant is only open at certain hours, the outside bar was never open and the coffee bar was never open. I don't believe this hotel is worth the money.

Very nice clean friendly hotel to stay at. Outdoor bar/restaurant was also amazing!

The hotel was in the perfect location for our stay! Staff was super helpful and room was nice and clean. Would stay again.

Everything was going well.Everything was great there till the end. We did everything there from eat 2 happy hour. The majority of our money was spent there.However, when we came back to our room, it was leaking water.And when we tried to call the front desk downstairs, she hung apart the phone in our faces twice. excuse was that she was trying to help another customer, which is fine.That's when you tell someone to please hold to kind of ruin the whole experience for us .

Very clean place and convenient for downtown.

The location was ideal for us, the room was clean and comfortable, but a little dated and lacked some maintenance -i.e some electrical outlets did not work. We did not have opportunity to use the amenities. We were not aware of the valet parking system and found it expensive and not very effective

Great property

Perfecto

Exceptional

Great

This property is extremely outdated and in need of significant updates. The staff was unfriendly and unhelpful throughout my stay. The breakfast was disappointing and far below expectations. Overall, it seems like this place has not been properly inspected or maintained in quite some time.

Very nice property Friendly staff Front desk staff exceptional Nothing

Very nice property Friendly staff Front desk staff exceptional Nothing

The restaurant breakfast was very good. The room was clean and very nice.

Good

Clean and ambient No fridge, no microwave Owen Ice is on different floors Parking fee $50 + Tax No complimentary breakfast

Clean and ambient No fridge, no microwave Owen Ice is on different floors Parking fee $50 + Tax No complimentary breakfast

This was a nice hotel, not to far from where we were going and the staff was very friendly. Bed was a little smaller then I thought, but overall a nice hotel. I would definitely stay there again, if I needed a hotel in the downtown area.

Great stay - in town for 9 days and the room and property was perfect!

Good

Some maintenance issues, but nothing major. Seems like it was once a nice hotel. The walk to the pool was a little weird. Mold in the shower. Housekeeping seems pressured to complete in a short period of time, they are very nice, but seem rushed. They provide soaps in bottles in the shower, that remained empty throughout stay. Parking. Is $50 a day. Don’t rely on the shuttle. It won’t take you where you want to go.

Superb

I can’t speak to the suites, but the standard room was very underwhelming for the price. Over $200 per night and Furniture, walls and doors were excessively scratched and worn, there were stains on the curtains and walls and there was hair in some of the towels. Plus additional charge for parking. Lobby is nice and overall stay was fairly quiet. The food at Edgar’s Hermann was good, a little on the bland side, but the coffee was EXCELLENT.

The concierge host was great and very understanding of how tired we were. I just wish I would’ve got her name. Beds fluffy and comfy, shower water pressure was great and our rooms were very clean. I 100% recommend.

All the staff I encountered were very helpful and kind especially Ana The hotel property itself was very pretty and peaceful but the room we were in you could smell mold, but it wasn’t as bad when you turned on the AC it definitely needed a paint job there a little rust in the shower it was a pretty quiet place considering there was a volleyball tournament and the players and staff were staying there. I didn’t get to have breakfast or use the drink voucher because I was only there for one and a half nights for a conference, other than the room, needing some touchup paint. It’s a beautiful place. I would recommend it and go again.

Exceptional

The location is amazing The door of our room had marks , the chair inside was rundown, phone was not working to be able to reach reception . I understand It’s just aesthetics but it all plays into the value for money .

great area staff was very friendly and nice

The Whitehall is a great location in Downtown Houston with plenty of restaurants and parking garages near by. Prices are good. The hotel does show its age and some wear tear in through out the hotel and rooms. You can hear the noise from the freeway at night.

Staff was really nice

Clean rooms, classy- some rooms are rather small make sure you ask for a larger room. Loved the ambience, beautiful spaces to just sit chill

Exceptional

The room was not updated and the bathroom was inconvenient

We had a great stay, everyone was friendly and helpful, the rooms were clean, and the family had a blast hanging out by the pool while the kids played.

Superb

Very good

The first day the housekeeping did not clean the room and then she did not put the floor mat in the bathroom ,I was about to fall because there was no floor mat.

Superb

When we arrived front desk lady was rude. Thermostat in room didn't work

Wey nice

I was staying here for business and the hotel refused to provide me an invoice, saying that this is not possible since I paid via a 3rd party Booking.com. That caused a lot of problems at the end. In general, the staff wasn't very helpful and the entire hotel looked a bit old fashioned from my perspective.

I was staying here for business and the hotel refused to provide me an invoice, saying that this is not possible since I paid via a 3rd party Booking.com. That caused a lot of problems at the end. In general, the staff wasn't very helpful and the entire hotel looked a bit old fashioned from my perspective.

Staff was very friendly

A bit noisy the walls are very thin we heard children running up and down the hallway all throughout the night. The parking prices are fees are ridiculous. Upon check in I wasn’t greeted or welcomed, the night staff was much nicer. The bar/restaurant was nice with friendly workers, rooms are nice and clean. I probably wouldn’t book here again on my next trip here.

Clean room, friendly staff and not far from the Stadium.

John at the front desk is wonderful! Very accommodating and personable & a great ambassador. Like refrigerator in room. Ordering in restaurant is disjointed. Food ok but limited.

When we arrived and checked in, the room floor and window sill were dirty, I let front desk know, they sent someone to clean. When we arrived later that night, I found a blood stain on the sheets! They did not offer any type of reimbursement, just apology

John at the front desk is wonderful! Very accommodating and personable & a great ambassador. Like refrigerator in room. Ordering in restaurant is disjointed. Food ok but limited.

Nobody told us that they had a breakfast, anyway didn’t want to try it. I saw a bar somewhere outside, nobody told us to check it out, didn’t knew the hours or anything.

Breakfast was amazing. Really good quality of food taste wonderful from the restaurant, but the bedrooms were definitely a two star. The furniture had nicks on it. The showers were not clean to perfection. The rooms had two tone paints on. It just looked like they covered up things that were damaged.

Everyone was very helpful and accommodating

Great

The food was good.

Needs updating

Great hotel located downtown close to all west Dallas for easy access to midtown. Breakfast is delicious and the supper is great too with wonderful room service. The staff is warm and welcoming. The room was nice and clean and made a cozy one day stay.

Beds were comfortable and the restaurant was excellent. Could use friendlier check in staff

Read the reviews before booking and they truly exceeded those reviews

The included breakfast was really good and until late. Didn't love that there's no self parking, but overall a good stay.

The breakfast is definitely worth it

The room was comfortable and a good size. Everything was clean, and housekeeping did a great job maintaining the room throughout the stay. The reception team was amazing — very friendly and helpful. A special thank you to John, who welcomed us on the first day and gave us many invaluable tips and support. I would highly appreciate an improved breakfast offering. A buffet-style (self-service) breakfast with more choice would make the experience much better.

Shower was small, AC was not the coolest

Cleanliness, water pressure Shower was small, AC was not the coolest

Breakfast was made to order and fast. Bartenders fun and easy to talk to.

Check-in wasn’t great. I had to call to someone from the back after a couple minutes and then wait for her to get off her cell phone. I had a question about the cafe (which is just their bar/restaurant), but she seemed in a hurry as others were waiting too. Then I - along with about 10 guests- waited for five minutes for an elevator to reach the lobby. Guests said this was happening a lot (it was my only time). Finally the shower in my room didn’t drain properly, so I was standing in water. Overall, disappointing and overpriced in my mind

No

Terrific location friendly staff easy booking WiFi

WiFi

Very good

I did enjoy the fact that I received two free drink tickets. I did not like the fact that the wrong same dated and there was no refrigerator in the room. Overall it seems like they do clean but there is a need for a major upgrade.

I truly enjoyed my stay! The room was clean, bed was comfy and John at check in made my day as soon as I walked in!! Overall, My stay was great!

Very outdated hotel. The price ypu are paying is for location only. The staff is great and the food was delicious there every day. But I wouldn't stay there again.

Una opción adecuada para estar en Houston por unos días y dependiendo de lo que vas a hacer !

microwave in the rooms.

Beautiful and clean! Only valet available but valet was very quick!

Beautiful and clean! Only valet available but valet was very quick!

Room was very outdated. Minor repairs could be done to improve appearance such as fresh paint and adding fresh scent to room. Didn’t smell fresh or truly feel like a deep clean.

Front desk John was very professional and knowledgeable. Shirley front desk was helpful and professional as well.

Great staff

The "presidential suite" was disgusting. The bahtroom tiles were all cracked and some paint or something olds residue was on it I can suppoly pictures and the valet was rude. Also restaurant was closed when needed. Wont book here again.

The food was great, everything was clean, the room was very clean and comfortable, and my husband and I will certainly stay there again.

We stayed a total of 4 nights. Was told we’d get house keeping

The room was looking patched up. Older and it looks like things were glued together. It was disappointing for the price. The staff was helpful.

Great location! The shuttle is a bonus!

Very disappointed with restaurant on property food was below standard of fast food. Took order to go for spouse and found a hair in the order. Awaiting for refund. Not worth the cost.

Great stay

The room was run down and the $75 nightly deposit was shocking. The place looks nice on the outside and have a nice outside bar but the room was dusty and had hair everywhere . I requested the room to be cleaned after two days and they never came. Bathroom is extremely small. They need to renovate everything.

Good hotel, staff and room were nice.

Staff was accommodating, Great ambiance - The aroma of fresh roses wafted throughout the Property Fixtures were a little tired, To know fault of their own: street work going on that limited access to the Property. Disappointed that one of the 3 restaurants was in a steakhouse considering I was in Houston. We definitely stay with them again.

The staff was very nice and the room was clean. We enjoyed the shuttle for the three days to and from the convention.

Yes

Exceptional

The bed was super comfortable. The room smelled like smoke the first day but this dissipated.

Overall i would not recommend staying here!

Check-in was quick but cold and unprofessional. The room looked fine at first, but a closer inspection revealed stains on the toilet, mold on the curtains, a foul-smelling carpet, and missing essentials like shower gel and toilet paper. The room phone didn’t work, requests were ignored, and we had to go to the lobby ourselves. The lockbox was broken, the TV remote had no batteries, and the A/C drains into the shower, dripping water while you bathe. The shuttle service is misleading and unacceptable. It does not allow people with diverse disabilities, is not ADA-compliant, does not allow service animals, pets, or even families with children, only adults. It only runs within 1 mile, forcing you to walk the rest, and operates strictly on the hour with zero flexibility. Pickup never happened despite repeated calls. Staff showed no accountability. Housekeeping failed to restock basics, and requests were ignored. We ended up buying essentials ourselves. This hotel is poorly maintained, poorly managed, and falsely advertised. Do not fall into this tourist trap. I would not recommend it and would have preferred a full refund.

Charged $50/day for parking just to stay in a room that was borderline uninhabitable. No fridge, loose jagged bathtub tiles (actual safety hazard), mold that looked painted over, and filthy, smelly carpet. Hotel was “full,” so staff did nothing. No fix, no relocation, no accountability—just excuses because we booked third-party. You’re not paying for a stay here—you’re taking a risk. Avoid.

First off the staff from manager to the staff were very courteous and attentive to all needs. For the money you would expect breakfast to be included or at least breakfast bar for a flat fee. Rooms we’re starting to really show wear.

Everything was good, the breakfast was delicious. I appreciate you guys

Valet parking only, so we parked in a garage about a block and a half away.

Be aware : the coffee shop advertised on thei own website is closed and never opens . The bar/breakfast/lunch/dinner is at the same one single location and coffee is NOT available until 7:30. Plus they are closed between 2-4 daily ! Nothing around the hotel for amenities or anything ! Overall : this is a place needing major overhaul & training of reception staff - who is clueless on how to run a hotel !

The bathroom has mold and the shower head was dirty

It was centrally located and the staff were super friendly, polite and knowledgeable. The pool was tiny. I had to pay $50 a day for parking (when you factor that in, a more expensive hotel with better rating but parking included might have been better), and the bed was truly uncomfortable. It was both lumpy and soft at the same time. We didn’t get any rest.

It was centrally located and the staff were super friendly, polite and knowledgeable. The pool was tiny. I had to pay $50 a day for parking (when you factor that in, a more expensive hotel with better rating but parking included might have been better), and the bed was truly uncomfortable. It was both lumpy and soft at the same time. We didn’t get any rest.

Very clean, staff went above and beyond. Bar was great. Breakfast in the restaurant on site was delicious. I would recommend to pay for the valet parking as downtown street parking can be difficult.

it was awesome! this was my first time going to htx overall and this hotel also made my experience awesome:) the room was super clean and the staff was friendly/chill i recommend this hotel!❤️

Shouldn't have to pay for parking and have someone else park it. My seat was not put back in the position. My radio was changed to the news and the person messed up my Sirius. Will not stay again. Also old and dirty. Wrote above

Nice location. Pool and lobby are nice. The room needed updating. Clean but cold and institutional feeling.

Shouldn't have to pay for parking and have someone else park it. My seat was not put back in the position. My radio was changed to the news and the person messed up my Sirius. Will not stay again. Also old and dirty. Wrote above

Nice location. Pool and lobby are nice. The room needed updating. Clean but cold and institutional feeling.

Amazing - great service! I will be back!

Location and property were super nice Shower wasn’t draining was overflowing with water called to front desk sent maintenance to try and fix and said that it was a problem underneath the shower they couldn’t get to at the moment and left me in the same room ….woke up the day of checkout to find a roach crawling on the restroom sink…also I picked to have my room cleaned came back from destinations with the family only to find my room still not cleaned

Location and property were super nice Shower wasn’t draining was overflowing with water called to front desk sent maintenance to try and fix and said that it was a problem underneath the shower they couldn’t get to at the moment and left me in the same room ….woke up the day of checkout to find a roach crawling on the restroom sink…also I picked to have my room cleaned came back from destinations with the family only to find my room still not cleaned

Great place to stay for work meetings. Close to where I need to be. Great place to stay.

The room was clean but very dated. AC was not cooling the room and room was very humid. The wifi connection worked on and off. Overall it was a okay stay.

Clean room, friendly staff and nice space overall. Loved the gym and pool area.

Breakfast choices were great. Pool was clean

Great breakfast Menu.. Great coffee.. !! WOuld love to stay again..

Yes and staff was amazing

Overall the experience was great! I had been hoping the outdoor cocktail bar would be open though.

Breakfast area was small and congested

Didn't eat breakfast. The bar area and upstairs restaurant did not look or smell appealing. AC is extremely noisy and the bathroom is too small. The carpet looked dirty and the outdated furniture was near the elevators. I would never recommend this hotel.

The bar staff was nice and the food was good. Hotel decor was very stylish.

I really didn’t like anything we got a room that was all the way in the back and when we opened the door instantly the room looked old and just like not that taken care of Everything

I really didn’t like anything we got a room that was all the way in the back and when we opened the door instantly the room looked old and just like not that taken care of Everything

The hotel needs remodeling in the rooms. Very outdated

Clean room

There was a dead roach on the floor and not enough towels for two adults. We had to call the front desk more than once.

Clean rooms amazing staff the valet guys are so friendly and very helpful !! The restaurants inside the hotel are very good and prices are reasonable. Def our favorite hotel in Houston for short get aways.

Excellent staff. Great customer service and room service. Very clean, nice, quiet, room and very comfortable bed. Gym is well equipped. Idea location for busineelss travel or.for.having fun downtown.

We enjoyed the pool, patio, and sitting areas in the lobby. It was a nice place to relax with the other people traveling with us.

Room was clean and nice. Pool was completed shaded all day.

Super clean. Friendly staff. Great location.

The location is great! The staff is friendly, helpful and professional. Service in the restaurant is excellent. The only thing to complain about is the slower than slow. It’s not that bad unless you’re arriving or departing and unable to take the stairs. We will stay there again and recommend it. You won’t see the great price anywhere near downtown!

An extra blanket in closet would be great.

Clean room

Food was amazing at the restaurant and enjoyed the outdoor bar area.

Very easy to get to and staff was excellent.

Nice lobby

The staff were so kind and accommodating

Hotel is beautiful. Front desk staff exceptional! Valet very nice. Room was spacious, clean. Bed very comfortable. Only issue was the restaurants. Bayou coffee didn't open at 7am as advertised. Part and Parcel had bar seating and table seating but you had to go to the bar to order. Edgar's Hermanos restaurant also had to order at bar. No table staff. I would have thought beautiful hotel would have a restaurant with someone who came to the table to take your order and check on you periodically. Made ordering more drinks ackward, so I didn’t. Had to stand at bar to close out tab.

Yes

Property is in a good location but staff is not great at the front desk at check in. Food is expensive for an “order at the bar and seat yourself” experience.

Not good. That is all

Yes

Yes

The location is phenomenal and convenient. Some staff were as helpful as they are trained to be. Housekeeping was very friendly and helpful. Checking in the front desk attendant looked irritated we had our pet. She put us on thee ninth floor(our view of downtown Houston was nice) next door to the elevator then proceeded to ask, you're not leaving her alone right? Maybe I was wrong to assume that a family friendly hotel is exactly that. There are no microwaves (1st floor one is available) and or refrigerators in the rooms. We were not informed our room phone did not work. She had a lot of information to tell me but that. Half of our channels didn't work. Keurig was dusty. Glad my instinct lead me clean before truly settling down.There were a lot of little inconveniences that made it a bit more annoying as a family traveling. I did enjoy thee art on the walls. My personal experience and opinion I would not recommend it for families. I would not stay again.

Clean & the staff was amazing

Great location, easy to get ubers

The front desk staff was very professional. The valet staff was very rude most of the time seemed like they were forced to be there. The rooms are definitely outdated first night ran into certain insects in our room bathroom.

Very nice hotel in Houston, front desk was amazing, clean rooms. Five stars ⭐️

Awesome location, staff very friendly.

Once you venture past the Lobby and reception areas, the hotel was generally all very tired and a bit scruffy. The Breakfast set up is a total joke, queuing at the bar to order, only one staff member taking orders and making all the coffees etc. After waiting for ages even the food was disappointing.

Friendly staff, prompt valet, spacious room.

Good staff, Good location.

Great location - walking distance to a lot of places.

The bathtub was old and cracked and the whole room atmosphere was old.

We got there late and left early so only experienced the room itself. It was super nice.

This was an amazing stay! I loved the location very close to everything, has a nice restaurant and the staff were very kind and informative! I would definitely stay here again.

Everything Nothing

It’s perfect for when youre going to a concert or if you want to be in town because its right in the middle. They hotel was very clean and staff was lovely.

Excellent amenities. Clean hotel and room

nice people

Was great

We loved the guy who checked us in, the location, and the Mexican Restaurant on site. The room was EXTREMELY overpriced. All the furniture in the room was very old, faded wood, bathrooms were very small, I saw someone else's hair in the shower, cheap 1 ply toilet paper, the room had a smell, the ac/heater seemed to not work correctly so we were cold and there were no extra blankets. I requested extra pillows and towels pre checkin that were not in the room, and the bed was sunken in the middle, extremely uncomfortable including the pillows. I woke up feeling like my back was broken. And the tv kept freezing and wifi kept going in and out.

Bathroom could have been a little larger

I don’t know we didn’t show up

The property is really rundown and in a bad area. The staff was friendly, but unfortunately, we left after a few hours and found a different hotel to stay in. The room was also very dirty dust everywhere dirty windows, etc.

the rug was so old and dirty . parking $45 /day

The room was comfortable and clean. The bathrobes were great! The staff was friendly and helpful. There were new black faceclothes in bathroom that when used ran black dye

Everything was amazing

Staff were super friendly, and the check-in/check-out process was easy. Amenities were nice, and the cleanliness was great.

We stayed here after our cruise and had a great experience overall. The room was spacious, the bed was very comfortable, and everything felt well maintained. We were especially impressed by the restaurant, both the food and atmosphere were excellent. Shirley, John, and the restaurant team were incredibly friendly and welcoming, which really made our stay even more enjoyable.

Has a nice outdoor bar area, and great staffs, but room in dire need of an update.

The location was perfect for what we needed. The staff was very awesome and helpful.

The room is old. floor has visible water damage. Bathroom is old. Shower door dirty. shower hardware old and leaky and LOUD and water never got more than luke warm.

Great room and very clean. Front desk was very helpful and friendly. Location was convenient and near Toyota center which was the reason for out trip

Clean room, nice quiet area, nice bar/restaurant and nice staff!

Great Hospitality

Staff was incredibly nice! Just stayed one night but I felt comfortable and safe.

It was a nice area not far from Midtown. Bed was comfortable

Staff was courteous. Hotel was clean.

Great staff 👍

The room was very clean. The staff was wonderful. Good location.

Great staff

It was ok room was small n bar closes early and the restaurant have to order at bar one at a time not really a restaurant food is basic but it’s a good area downtown to stay

It was clean and comfortable.

Staff was kind and helpful. Rooms were clean and overall very plesant stay. Valet staff were outstanding 5 stars

Hotel lobby was really nice, staff warm and inviting. Rooms need updating however, clean for the most part. Location was great! Within walking distance to Houston Rockets games. We caught a game the night we flew in walked right to the arena didn't have to worry about traffic, parking or uber cost. Mall was a short Uber away. Plenty of food and bars within walking distance. I would definitely book another stay in the future.

Nice hotel, great location no complaints

We had a huge room with a bath and king sized bed which was very comfortable. The 9 th floor gave us a great view.breakfast included made our days start well - the city is noisy but that’s the city ! Would stay here again

Great staff, showers and very comfortable beds. Only one night so not much more to say, but I recommend!

Beautiful hotel and pleasant staff!

clean, quiet and convenient location

The Greeter John was tremendous, very nice and welcomed us with open arms. My only complaint is the Hotel is a little outdated, needs to be upgraded immediately. Also, I left my room during the day and came back later that night, only to discover a huge cockroach laying on its back still alive. It turned me off completely.

Staff was very welcoming and nice! My experience was lovely and I enjoyed a great view of outside! Everything I needed I had there, very organized.

Clean, just some wear and tear. Front desk and valet guys awesome. But very thin walls, so kinda noisy , plus street traffic annoying. Great bed and sheets. Bathroom towels top notch!!

Room was spotless, staff was very friendly and helpful with whatever I needed.

Restroom wasn’t very clean.

The Whitehall was an amazing place to stay. My daughter doesn't live far from the hotel, so it worked out perfectly for us when we needed to meet up. Above all, the staff from the front desk to the restaurant where absolutely amazing. Everyone was so friendly and went out of their way to make sure i had what i needed and was comfortable. Considering I was there the weekend of the snow storm and they were short staffed, I would have definitely understood if they didn't meet the mark, but they did. Great job to everyone!

Front desk and valet staff were great

Room was in fair condition.

Great room. Only issue was the weather. Room couldn’t get up past 66 degrees.

Great hotel and staff.

The rooms, elevators and hallways are very outdated. The only thing was updated was the lobby and that’s how they get you. Someone put a blue ink were you open the refrigerator(black) and it got over every. U can tell it was put there on purpose. It was only in that spot no other place. Rm 501 needs to be done.

Parking is kind of a rip off but had a great time regardless

They knew I was running the Houston marathon on my return date and assured me that they will accommodate an hour for a late checkout. Very professional staff and attentive to guest’s needs. Highly recommend The Whitehall Houston!!

Yes! The rooms were clean and service was amazing!

Very friendly staff!

Clean comfortable rooms, front desk staff are very kind and courteous.

Beautiful hotel it was nice. I enjoyed my day. Only downside is expensive valet with no options to South Park

Clean & nice

Awesome

Rooms were clean and smelled good but outdated. Staff was super friendly and gave us advice on where to go. Didnt get to try the food but had a nice time.

Hospitality

It was a wonder stay.

Yes the room was perfect

We loved our stay at the Whitehall. Everyone was very warm and welcoming especially Shirley at check-in and Josh and John at check-out. The room was very comfortable. We had dinner and breakfast at the onsite restaurant and enjoyed both meals. We will definitely stay there again on our next visit to Houston.

Good stay, good location! Unique hotel. Most comfortable bed in a hotel ever (memory foam). Awesome staff.

Staff was extremely attentive

The staff were very helpful and the place was beautiful.

Location

Helpful courteous staff. Good location for downtown Houston events.

I had such a wonderful stay here for my birthday! Kelvin and the front desk team took such amazing care of my friends and I! He truly played a part in making my birthday special! Thank you all for the stellar hospitality and I will be back when I return to Houston! :)

Room was very hot and uncomfortable

The staff was kind. The room was older but well kept

Great hotel and friendly staff

Clean room

the staff was super nice especially the front desk. lobby stunning and the breakfast is amazing. you want be sorry paying for the breakfast voucher

Parking was a bit too expensive….Breakfast was good

The room - I could hear the tv of my neighbor through my wall all night. It was audible from the hall too.

Parking option too expensive

Everything was great. The staff met my expectations and beyond.

Nice staff

My first room had a leak and the shower looked a little old, but when I was moved to a new room, that room was clean. I enjoyed my dinner and lunch at Edgar's Hermano. The location was convenient for the purpose of my trip. They were efficient with morning wake up calls. John and Shirley were delightful. They made my check in smooth and facilitated a quick room change once I noticed the leak. I would definitely stay at the Whitehall again.

Room was clean, convenient location, friendly staff, excellent breakfast

The entire staff was very friendly. The service at the was fantastic

It was a awesome place to stay

Noisy room

Kelvin chatted with me and upgraded our room because we were celebrating a late honeymoon!

Perfection 👌

The room is very clean and the staff is so very helpful. Enjoying my stay.

Love that

Room was old and smelled

Staff was very helpful and the location was perfect

Was southern hospitality at its finest. Great rooms great spot, central to get most places

The small outdoor bar had great drinks. The breakfast was really good! Hotel a bit old and in need of updates.

Room was nice and the staff were very helpful and accommodating.

Great service

Room was not upto mark. It was really old kinda felling.

It was great. Beds were comfortable and the staff was amazing.

Staff was very professional

Everything was perfect. Definitely will stay again. Thank you!

Great hotel in a nice area of downtown Houston. Would definitely stay again

Beautiful hotel!

Awesome

great staff!

Restaurant was OK

Avoid

Clean room

It is a spacious and lovely room. My only complaint was we were right next to the elevator and we could hear it going up and down all night.

Overall great experience.

Excellent in every aspect. Great beds too

Great stay.

The noise from the service elevator and AC was unbearable; we couldn't sleep at all. The front desk told us the service elevator would be shut off after 10am, but nope, it was on all night.

The noise from the service elevator and AC was unbearable; we couldn't sleep at all. The front desk told us the service elevator would be shut off after 10am, but nope, it was on all night.

Great staff. Not a lot of dining options near property. Gym was ok too

The room clean and staff is ready to help.

Staff performed well (as should be expected in an upscale hotel). Room was spacious and clean, quieter than many downtown hotels.

Loved it

Great hotel, this is our second stay in the same hotel. We were in business trip there

Would stay again

Great service at bar from James! Room clean place was beautiful

Great staff and room was super clean!

The Ac to the room wasn’t working.. the light in the restroom wasn’t working. The fridge was cooling. I was there 2 weekends ago and everything was perfect idk about this past weekend.

Front desk staff, Kelvin and Shirley, were very friendly and helpful. The room was comfortable and the shower had excellent water pressure. Close to a lot of good restaurants also.

Amazing place to stay with family

This hotel was incredible!

I have stayed in many hotels all over the world, the staff here are some of the most courteous and helpful I have ever encountered.

Awesome place to stay!!

I was in room 921 and the room was very spacious and had a nice view.

Clean room

Everything was good except the couple that argued and screamed around 2 in the morning

Older hotel, needs some love, but very nice, great location, restaurant had excellent food, staff was very friendly and courteous. There to celebrate my birthday, everyone made me feel celebrated. Houston is a fun, active city, with great restaurants and attractions.

Did not have drinks

Hotel and rooms were very clean. Staff was amazing and super friendly. Highly recommend staying here. thank you

Great service and super easy check in/out process. App streaming on tv also great bonus

Clean room | Staff | Breakfast | Air conditioning

The Wi-Fi speed was slow.

This hotel is perfect, from the wonderful smell it has when you enter to the friendly staff. The room was comfortable and the bed great. Hot water at all time. Breakfast and dinner was also so good. Recommend!!!!

Staff was v helpful yet wifi sometimes spotty + Coffee maker didn’t work.

The check was late so I did my check in online and then was waiting for people who would buy drinks arriving after me and serve before me at the check in !!!! The check out was more easy and nice and fast

The hotel restaurant serves a delicious breakfast with great choices. The gym is small but had the basics and got the job done just fine. The room was very spacious but the split bathroom layout was a little odd

Good

The hotel lobby is beautiful. Staff are friendly and helpful. The rooms and hallways need som serious TLC. I have stayed in 2 and 3 star hotels with nice rooms. The floors are ripped up and chipped, the bathroom is a bit dirty and unappealing and the halls/rooms smell musty and old. If everything was as beautiful as the lobby and elevators, this hotel would be what you expect from a 4 or 5 star hotel. With the condition of the rooms, I would give this a 1-2 star. Just not what you expect when paying $300/night CAD.

It's good

The air conditioning worked well and staff made sure the area was clean

Housekeeping was very good.

We were able to pay for Early check-in, at 11Am and Late check-out, at 3pm. That was the best part of the accommodations! Really helped to get extra rest!!!

The staff, especially the front desk was very polite and accommodating, making the first impression of the hotel great. The first impression of the room was not good; it was dirty and a lot of stains everywhere including makeup stains on the window when we open the blinds to see the view. Also, the hot water was not working so we had to call down to get another room. Again, the front desk was very nice and accommodating and made it happen quickly. The next room was better however the cleaning staff must have forgotten to flush the toilet after use so again the first impressions on the cleanliness of the rooms should really be addressed. Overall, we had a pleasant experience with the staff but probably won't be back based on cleanliness of rooms.

Only part I have something to say about is the valet workers they were rude

Air was hardly working, water in sink/shower was coming out yellow, wifi did not work. staff was amazing and super helpful and nice but the property itself needs work

N/A

Very friendly staff, the hotel was clean. The location of the hotel was perfect for the activities I wanted to do. Will book again.

walkable

Stayed in a deluxe king. Would recommend for size. Hotel is charming. We didn't have any issues finding coffee in the morning and felt quiet. The window shades kept the sun out. Only one night of restless sleep being that its downtown Houston...overall quiet. Pool was nice little relaxing spot. Service in restaurant was nice.

Very friendly staff, good location to arte d the conference center without Paying the premiums of the hotels next to it. Restaurant is limited in choice, and the área, Downtown, quite Boring in the evenings, with little entertainment and no shops what so ever. The presence of homeless at nights also gives it a sense

Ver

I do want to say the staff is excellent! The one restaurant they have did a great job at handling everyone. Coffee was actually decent. Cocktails were great. I can't say enough about how helpful and kind everyone was.

*

Terrible staff

Hotel was dated, valet was $45 a night plus tax. Security questioned whether I belonged in the hotel, talk about adding insult to ROBBERY. Place is washed, won’t be back, or recommend.

.

The hotel is nice for it's age and the staff was very friendly

My stay was amazing with such beautiful and spacious rooms! I loved how the hotel reached out to me before my stay and offered upgrades. My plans did change last minute, and being able to updrade to a 2 bed was perfect. The staff was extremely helpful as well. I will definitely return when I plan to visit Houston!

The place was clean and friendly staff.

The hotel has great food/beverage options. The Buffalo Bayou coffee shop was simply awesome. The customer service was excellent. The hotel is also in close proximity to the baseball arena as well as other restaurants. It was very easy to get around.

Hands down one of the best experiences I have had with a hotel. John, Kelvin, Sal and so many more made our stay absolutely memorable. We are so appreciative for everything the staff did, helped with and facilitated during our stay. It was our first time in Texas, and guaranteed they have a guest for life when we return. Thank you to all the staff at the Whitehall for going above and beyond. Book the trip, you won’t regret it.

Safe. Friendly and accomodating staff.

Staff were phenomenal, many shops walking distance, ideal location

Hotel itself was average, a bit dreary in the corridors, worse in the pool, and no bar open in the afternoon. It's just OK.

Staff was pleasant . Room was clean

Old interior of the room. Old facility. Poor sound insulation. Very noisy at night! Loud traffic from the highway! Even saw a bug and a cockroach in our room!! Terrible experience!

The hotel was very nice and clean and the staff was very helpful

All the staff was wonderful

Great staff nice rooms

In town for wedding and great locale to get me everywhere I needed to be. Staff was great !

The Whitehall was excellent, iconic. The room was spacious and just perfect. I’d definitely book another room there!

The pool was nice and the restaurant was nice also

Very nice hotel, valet staff very polite and customer service was great, but the pool area needs some attention. The lounging seating was dusty and surrounding the pool.

We liked the hotel overall but I would have liked to known that I was going to pay more than expected. By Hotels.com I was guaranteed a price but at the check in was a different price.

Great customer service!!

Fantastic staff. Friendly and responsive.

Food at hotel restaurant was good

Good

Meh. Expensive add in for parking $45, very limited hours for food or drink, and perhaps the slowest elevators in all of Texas.

I liked everything!

Excellent service will be coming back soon.

Friendly staff, great location. The outside bar prices were pretty reasonable for a hotel.

Check in was smooth. The only problem they had a dead roach in the barhroom

Amazing Hotel!

Property is in a convenient area of dowtown Houston. The staff was very friendly and even remembered guess by name! Valet was swamped, but still made everything happen in a timely fashion. Will be my new downtown hotel every time I come!

Perfect

Stay was pleasant. Staff was nice and helpful. Beds just not so comfy, not terrible but not great either. Overall pleasant and near lots of venues

Great

So cute and clean, older hotel but it’s being kept up best as possible. I could see some wallpaper coming up and some paint needed but that’s truly just visual quality. Staff was nice and valet was quick. This place is central and an easy uber to bars in main st and restaurants! Seemed really quiet and safe, pool was nice and I love the caramella latte from the buffalo bayou!

Great property. Nice and clean rooms. Staff was very attentive and helpful.

Great customer service!!

My husband and I spent 2 nights here for the Breezy bowl and I moved the staff they were so nice and they explained everything to me with no problem. We had to get use to the valet parking since there’s no self parking but with a hotel as nice as this I’m not even mad at it! We were on the 12th floor and enjoyed the view of the city. We will definitely be staying here again!

The staff was very friendly and everything felt comforting!

Very nice property

Not bad for a short visit to Houston. Very central.

The beds here are really comfortable, and the location is just right—super convenient and close to everything. It’s near the Astros stadium, which was a big plus for me. There’s also a lot to do around the area, with plenty of restaurants and things to explore. A great spot for both relaxation and fun!

great stay!

Sleep disturbing traffic Noise and very expensive parking.

Bathroom tub was dirty and out dated

Really nice, easy access, beautiful neighborhood, very walkable (if you like to walk), nice rooms and very clean, friendly staff and great overall.

It is a nice place, but needs some work and better communication from staff. They were helpful in directing us around the area.

By far one of the best hotels I’ve stayed at.

Nice hotel

Loved it here

The staff was pretty amazing and welcoming. However, the rooms food not match the pictures. The room was dated. Bathroom small and rusty.

Location close to a lot of fun places

I loved staying at this hotel, it was near a lot of things I wanted to do. The staff was helpful and so nice no matter what time I came in. The valet was 24hrs daily. I would stay here again

Always a favorite place to stay when my wife and I go to Houston.

Great location and very friendly staff

A friendly staff, comfortable bed and later check out made it a very enjoyable stay.

Nice

The service was top tier. The attention to detail was top tier. The entire staff was kind and friendly. Excellent amenities. Excellent location. Cleannnnnn… Comfortable.. Will Definitely be back

NA

Was really great , breakfast was really good taste and customer service 10/10

Nice hotel. The staff was very friendly and helpful. Easy check in and check out. We enjoyed the pool

Convenient location, nice rooms, parking charge was a little steep

The hotel is in a great location for Astros baseball, clubs and bars on Main Street, and downtown nightlife. It’s an old hotel. The furniture in my room was old and scratched, the faux tile floors were peeling and had pieces missing. A few of the furniture handles were bent and discolored. The floor molding in the restroom looked like a dog chewed on it.

Na

First time staying here and it won’t be our last. Shout out to John at the front desk he was so kind and professional!! Each time I came through the lobby he always remembered my name. We also enjoyed the bar for some great drinks and service.

Lovely

Great location for us. Easy car access.

Booked the luxury king room and received the normal king room. Either the pictures are wrong or I did not get the right room even after asking the front desk.

I ate at the hotel restaurant and the food was good. The area has lots of dining options within walking distance.

Food options onsite

Perfect

It’s an awesome location and hotel

Our room was not up to 4 star standards. The furniture was not kept up, neither was the bathroom. We needed to be moved to another room that also had chipped furniture and was dusty. I did share my concerns with the front desk staff. I see this as a 3 star. However, I would say the lounge area on the 1st floor was nice.

Bed was fine room a little small very few amenities staff was nice and courteous.

Everything perfect, just the check in is not so usual , they include and extra charge of 250 usd with the cost of the room for guaranteed the extra charges and I haven’t received the return yet.

Excelente

The pool was great for small children and families. The rooms were spacious and very clean. The restaurants food was amazing !

Awesome place

Outstanding staff.

I want to first start off by saying my overall stay (from Thursday, July 24, 2025 - Sunday, July 27, 2025) was great up until the last night of my trip. I started in Room 614. Early Sunday morning, I arrived at my room around 1:00am, noticed Sulfur/rotten egg smell around 1:30am then cut off unit in the room at 1:33am. Called maintenance and he arrived saying that the smell was throughout the hotel but when we came in the hallway then went downstairs to the lobby, we no longer smelled the Sulfur/rotten egg smell. Front desk claimed the smell was in other areas of the hotel then proceeded to put us in another room, 701, which I appreciated. The next morning the same front desk clerk changed her story to say that no other room had that issue but us and that they unclogged the drain on the 7th floor so the smell might have come from that. Smelling Sulfur like that in a room is VERY serious and I felt like maintenance, along with the front desk clerk did not take it as seriously, which is concerning. Hopefully with this review, someone will do some further investigation on what was causing the smell and not put another guest in that room until it's resolved.

White Hall is a fave of mine, because I am always greeted with a smile and tended to with kindness. Room is always clean with a very comfy bed and cold ac. The restaurant/bar staff is excellent, and the food is delicious!

I liked the property.. But I didn’t know about the only valet parking..

Great stay

Really great stay would have been perfect if a/c hadn't busted for a day. Staff was awesome and took care of me, gave me a fan for my room! Thanks Ana Maria!

Well maintained nice pool area

After a terrible experience with my booking at the Hyatt, we decided to head straight to The Whitehall—and I’m so glad we did! From the moment we walked in, the staff was incredibly kind, welcoming, and understanding. They truly turned our stressful situation into a great stay. The service was top-tier, and everyone went out of their way to make sure we were comfortable. I can’t thank them enough. This hotel knows how to treat their guests right!

It was awesome

Great Scenery, super clean, check in/check out services were extremely professional and welcoming. Will definitely be booking a stay here again in the future.

Excellent hospitality

We booked this hotel because it was a 4 star and looked nice, but this hotel is a polished turd. They have made it look nice outside and in the lobby- but the rooms are sad. Old and everything is beginning to crack and warp. Crusty. I’ve stayed at nicer holiday inns than this place.. and to add, the AC was out almost our entire stay and they did nothing to compensate us. Stay somewhere else.