Hyatt Place Houston Downtown
About Hyatt Place Houston Downtown
Well situated in the center of Houston, Hyatt Place Houston Downtown has air-conditioned rooms, a fitness center, free WiFi and a bar. This 3-star hotel offers a 24-hour front desk and a business center. Private parking can be arranged at an extra charge. All rooms at the hotel come with a seating area, a flat-screen TV with cable channels and a private bathroom with free toiletries and a bath or shower. All guest rooms will provide guests with a fridge. Popular points of interest near Hyatt Place Houston Downtown include Discovery Green Park, Wortham Center and Minute Maid Park. William P. Hobby Airport is 10 miles from the property.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- Valet parking
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel generally receives positive reviews for its location, cleanliness, and friendly staff. Many guests appreciate the proximity to Minute Maid Park and other local attractions. However, there are some recurring issues mentioned, such as noise and problems with room readiness at check-in.
- Convenient location, especially for Minute Maid Park
- Friendly and helpful staff
- Rooms not always ready at check-in time
- Noise issues, including from trains and early morning trash pickup
- 5/5
The staff was amazing. Everybody was helpful and extremely nice. Ty for a great stay!
- 5/5
Clean nice room
- 5/5
The staff was excellent and very helpful.
- 5/5
Comfortable rooms and love the area. Will stay here again
- 5/5
Walking distance to the Daikin Stadium. Breakfast was ok but could be better, coffee was great!
- 5/5
Love
- 4/5
Very good
- 4/5
The rooms were clean, the staff friendly and courteous. The valet staff were very courteous and very quick at retrieving the car when needed. The front desk staff were helpful at answering questions we had. We didn't get the chance to try the breakfast because we slept in, but the coffee was good.
- 5/5
I'll be definitely staying here again.
- 5/5
Location and staff is always wonderful
- 5/5
Good breakfast. Staff on night shift are more helpful
- 3/5
There were a few downsides though. Parking is expensive, and when we checked in we were initially given a room that hadn’t been serviced, but the front desk quickly fixed it and reassigned us a new one. The fitness center was also closed for renovations, which would have been good to know ahead of time. There was also a lingering smell of marijuana in the elevator and hallway at times
- 5/5
Exceptional
- 4/5
Good breakfast
- 5/5
Clean room
- 4.5/5
Superb
- 4/5
Very good
- 1/5
No one comes to do room cleaning during our 3 night stay, even after we have requested.
- 3.5/5
Good
- 4/5
Very good
- 4/5
I loved staff. They were very polite and helpful during our stay. I didn’t like being in a handicap room when I didn’t select this room when I reserved. The comforter had a stain on it and the wall lamp was missing from the bedside. Other than those few things, the property was nice.
- 5/5
On another note: Houston needs to provide some services for the unhoused population in downtown areas though. It was heartbreaking to see some many ppl suffering in the midst of
- 5/5
Exceptional
- 4/5
Unfortunately the gym was undergoing renovations so it was not available during our stay. Also, would be nice to have coffee/tea available during the day and not just at breakfast. Staff was very friendly. Hotel was clean and spacious in the rooms.
- 5/5
Friendly, close to stadium n food places, staff was awesome, the front desk young lady she greeted me on my arrival at 12:20 Friday n on check out at 11 on Saturday she was warm inviting and always had a smile..
- 5/5
Friendly, close to stadium n food places, staff was awesome, the front desk young lady she greeted me on my arrival at 12:20 Friday n on check out at 11 on Saturday she was warm inviting and always had a smile..
- 5/5
The room was nice and clean!!
- 5/5
Exceptionally friendly and helpful staff. Great room space and amenities. Wonderful location for theatre district.
- 5/5
Room was clean but tight with the TV console right in the middle of the room.
- 4/5
It was very clean and the double room was a nice size! I prefer a hotel with a Kcup coffee pot in the room and I would like a microwave in the room. Coffee in the lobby is always nice.
- 5/5
Exceptional
- 4/5
It was very clean and the double room was a nice size! I prefer a hotel with a Kcup coffee pot in the room and I would like a microwave in the room. Coffee in the lobby is always nice.
- 5/5
The hotel was great. The breakfast area was too small. There was never enough hot food available for the crowd size and there didn't seem to be any urgency from the staff to address the issue
- 3/5
The Hyatt Place in Downtown Houston offers spacious clean rooms and a nice breakfast in the mornings. Located in a busy Downtown location, the hotel offers valet parking at a steep price. During busy times, it could be very hectic. We sat in our car in the middle of the street for 15 min before we were able to hand our car over. Valet personnel however were courteous and helpful. The surrounding area is a little sketchy at night.
- 4/5
The breakfast menu is fresh in the bar selections were what I expected
- 5/5
Exceptional
- 4/5
The staff were very nice. The room was nice but a bit crowded. When the sofa bed was out you could not walk between the bed and it. All breakfast items were gone each morning due to the crowd, so we were not able to use the free breakfast benefit. Nice location to walk to the convention center, about a 10 minute walk.
- 5/5
Exceptional
- 3.5/5
Location and nice big room No hot water, we reported it. Only strayed one night so had cold showers.
- 4/5
Very good
- 4.5/5
Superb
- 4.5/5
Breakfast was okay. Eggs had a weird texture.
- 4.5/5
Breakfast was okay. Eggs had a weird texture.
- 5/5
There’s a garage around the corner that charges $20/24 hour parking. Cheaper than valet with the hotel, (which seems like the only other option)
- 2/5
2 night stay. No internet. No tv. Gym closed for renovations.
- 5/5
Great location and easy walk to our venue. Our first time in Houston for cheer competition. Loved the area around convention center.
- 5/5
Great, comfortable bed and pillows. Easy in and out. Will be back!
- 5/5
The staff was over the top friendly and very helpful with any and all requests.
- 2/5
Upon arrival the toilet was clogged and I immediately let the front desk know. Six hours later after returning from our event the toilet is still clogged and the front desk had no record of the initial call. At almost 10 pm, we still do not have basic restroom accessibility to our toilet facilities. Housekeeping is here now and they are unsuccessful with unclogging the commode with someone coming with a snake to try again. Snaking a toilet without disinfecting the restroom afterwards with a new guest in disgustingly unsanitary. I am completely disappointed with the situation seeing as how expensive this room was for a basic room with windows facing a brick building.
- 5/5
Did not eat breakfast
- 4.5/5
Great place to stay when seeing the Astros. Walking distance to stadium All good
- 4.5/5
Great place to stay when seeing the Astros. Walking distance to stadium All good
- 4/5
Overall Good
- 5/5
Great for business trip
- 4/5
Rooms are dated with some patch up repairs showing. Room advertised with a city view are deciving. No close or free parking only a garage behind the hotel. Staff was friendly.
- 4/5
Good
- 5/5
Exceptional
- 5/5
Great
- 4/5
The employees could be more friendly when you check in and check out.
- 5/5
Great location that is walkable to GRB.
- 5/5
Es un hotel en buen estado , con excelente ubicación, personal amable.
- 5/5
Amazing stay
- 5/5
The room was good. A bit small and the tv being right in the middle of the room was strange but overall good.
- 5/5
Nothing. We always stay at this hotel. Enjoy it. Only thing is they need to fix the broke down elevators.
- 5/5
Girl at front desk was fabulous. Was having a bad day. Had some problems with a hotel we booked month back n couldn't find our reservation. Money was already paid. She made the day alot better. I wish I had got her name. Nothing. We always stay at this hotel. Enjoy it. Only thing is they need to fix the broke down elevators.
- 5/5
Clean room and hotel. Our king room was awesome. Comfortable and nice with tv viewing area. Staff were friendly and helpful, breakfast was very good.
- 3/5
Gym was closed. Noisy air unit. Breakfast was slim pickings
- 5/5
Staff was amazing. Room was comfortable and clean.
- 5/5
Exceptional
- 4/5
Location, staff and breakfast Gym was unavailable and one elevator was down
- 4/5
Location, staff and breakfast Gym was unavailable and one elevator was down
- 4/5
Great location and the room was spacious but the walls quiet thin so loud at night.
- 5/5
The staff at this hotel were all friendly and helpful!
- 4/5
Very good
- 5/5
Good
- 4.5/5
Superb
- 5/5
Valet parking was excellent
- 4/5
Clean room. Sofa bed is big enough for 1 adult plus 1 kid. The only problem was that the fitness center was in maintenance and not fountain water.
- 5/5
Great
- 5/5
Clean rooms, staff was friendly and when we needed for them to bring extra towels they were very quick about it. Conveniently located, just a short easy 8-10min walk from Daikin Park.
- 4/5
Being downtown this is not a new property but has been well kept. Had a minor hiccup with the servicing to the room which was sorted quickly and amenably with the management.
- 4/5
The bed was very soft and uncomfortable.
- 2/5
The worst service even when the manager tried to fix things.
- 5/5
Great area and the rooms are so spacious and clean
- 2/5
Too expensive, not much amenities for the money you are paying.
- 5/5
Room was really clean, and staff were all friendly.
- 0.5/5
We stayed Hyatt for the 2026 WBC game. The staff is friendly for our check-in. The location is great and It's walking distance to the ball park. We checked in at room 1616 which is on the top of the building. When we came back from the game, the entire 16th floor smelled like weed. We entered our room and found out there was a connecting door to the next room and they're smoking somthing and making lots of noise. I have my 2 dauthers with me and we can't stand the smell. I went downstairs and told Hyatt the situation and requested another room. The front desk said they're fully booked but she was able to locate another room, 1504, which is smaller than our orginal room. We settled anyway, however, we set the room temperature to 72, whenever the AC kick in, it sounds like a truck idling next to our bed. Totally ruied our schedule for the next day. The front desk were always friendly and took my email address but couldn't do anything about this. Worst hotel experience ever! Even with Hyatt!
- 5/5
👍👍
- 5/5
Nice place to stay. Close to daikan park.
- 5/5
Everything about our stay was excellent. Staff were very friendly and helpful. Our room was very clean and comfortable. Breakfast was basic but good. Will definitely stay here again whenever we’re in town for a baseball game.
- 5/5
very clean
- 5/5
Great downtown location close to restaurants, concert venues and Daikin Park.
- 4/5
My stay was very pleasant. The staff at the front desk were very friendly and gave good suggestions on where to go durning my stay. My room was ready as soon as i arrived and the valet helped me with my bags out the car.
- 4/5
Property met expectations
- 3/5
Convenient location but price definitely not worth the amenities. I would have paid a little move for better quality had I known. Friendly staff.
- 3/5
Valet parking option only. Not only is it the only option but they damaged my truck and DID NOT TELL ME. Only reason I found out was because they brought it back to me and it was on the side I was standing. They only drove my truck to park it and bring it back. Though they don’t work directly with Hyatt they are contracted with them and who you do business with is a reflection of you. Will not be returning.
- 5/5
Everything was amazing
- 5/5
Friendly check-in staff. Breakfast was good. Coffe wasn’t refilled but made do without.
- 4/5
Room was nice , staff good, valet parking
- 5/5
Yes they were very professional
- 5/5
Clean
- 5/5
Great staff and location!
- 4/5
Pleasant
- 5/5
The staff was amazing , I can’t Thank enough to Adam for the communication I didn’t want to lose my room due to my flight was delay and we were arriving after one in the morning 🙏 the rooms were beyond clean and very cozy. The valet guys super respectful and kind . Thank you for using your umbrella so I can get in our Lyft driver ❤️ If you book with Hyatt Place downtown you are not going to be disappointed.
- 4/5
Clean, quiet, and spacious room. Pull out bed mattress was not comfortable. Toilet was not the best and there did not seem to be a vent fan for the bathroom. Internet access was good. Breakfast was ok, fruit could be less mushy, bacon instead of sausages would have been nice.
- 4/5
Some of the staff was rude
- 5/5
Nice room. Staff were all treat. Great customer service
- 5/5
Staff very nice and room was clean.
- 4/5
The room was great. Clean, large, staff was excellent. Only thing is you HAVE TO valet your vehicle which is $52. Then a $75 deposit which I don't believe we got all of it back after the visit.
- 0.5/5
Charged twice!
- 0.5/5
The front desk were to black ladies the were rude and not professional at all
- 3/5
Everything was great! My only concern would be AC was loud and not blowing alot of cold air
- 5/5
Clean rooms and nice complimentary breakfast.
- 4/5
Good value. Big room.
- 4/5
No parking, excellent place but no parking, we had to find a garage.
- 2.5/5
Clean Room and friendly staff. I didn’t like the fact that there was no pool and also no designated parking for hotel guest.
- 5/5
Really have no dislikes. Your front desk staff was very good.
- 4.5/5
the location is near to Convention Center. I also like the price of hotel room.
- 5/5
Nice room and great staff
- 5/5
Convenience- great room - great bar/happy hour space The breakfast was a c- , would go out an buy. Breakfast somewhere else next time. Fruit was over ripe - food not labeled - not a great variety - expected better
- 5/5
Everything was good
- 5/5
Nice clean room, friendly staff, good breakfast.
- 5/5
My first room had a strange smell and the front desk people were very helpful and willing to get me into another room without hesitation!! I was there for the marathon and it was super close to the race start! Valet cost $52!
- 4/5
We have normally stayed in a bigger suite but in checking in it wasn’t available so the room was small and cramped
- 5/5
No parking just valet parking
- 5/5
The room was very clean and nice. I would recommend this hotel, I will definitely be back!
- 4.5/5
Clean nice just great
- 5/5
Nos encantó el colchón y la habitación. Muy cómodos. El desayuno es terrible.
- 5/5
Great Breakfast variety.
- 2/5
The positives were the location, cleanliness of the hotel and rooms, and friendly valet staff. Unfortunately, the front desk service significantly impacted my stay. The associate who assisted me was unwilling to help with a simple request for a higher-floor room and appeared irritated when a key card needed to be reprinted. I had two rooms booked, and the associate helping the other room was accommodating and able to assist, which highlighted the inconsistency. Later that evening, I encountered the same associate again while making a small purchase, and she seemed annoyed even while billing. Her responses were not cordial, and the interaction felt uncomfortable despite me not making any special requests. There were additional service gaps. The room did not include shower caps or earbuds. When I requested extra towels, I was asked to come downstairs to collect them, which was surprising for a downtown Hyatt Place. I was told staff were busy, but the communication could have been handled more professionally. Breakfast was another disappointment. There were virtually no vegan options, and vegetarian choices were limited. There were no hot vegetarian items. water was placed far from the food area, making it inconvenient. Breakfast felt poorly planned and not worth it. Overall, this property did not meet Hyatt expectations and wouldn't stay again.
- 5/5
The room It was good
- 5/5
Great room! Great service!
- 5/5
The staff was so pleasant, polite and great to be around.
- 3.5/5
Good location Parking
- 2/5
One lamp was not working.
- 5/5
Very clean and comfortable
- 2/5
There is no internet at all in our room. The receptionist said that might due to weather change or windy. They gave us a phone number to call the internet company. But we are not able to call with ESIM card as we are from Canada.
- 5/5
Everything was clean, staff was professional, area was good
- 2/5
First hotel I stayed at that didn’t clean my room and changed out towels. I had to request room cleaning and towels. Only got towels no trash pick up or bed service.
- 4/5
Everything was great, but I thought the parking was expensive. If you park through the hotel, it's $50 plus tax, but you have the option of parking for $15 a day at the San Jacinto parking garage, which is very convenient and located on the opposite corner from the hotel. The only downside is that you can't use your car, but everything is within walking distance.
- 4/5
Pleasant staffing and clean rooms.
- 5/5
Exceeded my expectations.
- 5/5
Clean room, friendly staff, great breakfast and other available snacks. Hotel nice proximity to other great restaurants and downtown architecture. General parking was convenient.
- 4/5
Great stay. Room was spacious and great location close to a lot.
- 3/5
I dont like that the website description says that car parking is there but when i went there then at reception they ask for hefty amount per night parking. This is ridiculous, i don't like the way dealing with people otherwise i wouldn't have booked this hotel at all. Also there were no complimentary water bottles. They ask us to pay for the water which i never seen in any of the hotels. Overall my experience was bad.
- 5/5
Awesome location, clean rooms but thin walls. I definitely would recommend staying. Colin at the front desk was very friendly.
- 4/5
Good and hot breakfast served.
- 4/5
We had a pleasant 2-day stay. The room was clean and comfortable, though the layout wasn’t my favorite and the bathroom door didn’t quite close correctly. Not a major issue, but worth mentioning. The breakfast exceeded expectations—more than just continental, very filling with nice variety each morning. Staff were very friendly and helpful, and they even gave us recommendations for restaurants within walking distance, which was great.
- 4/5
Very clean and updated - curteous staff.
- 5/5
Yes
- 4/5
Rooms were nice and spacious
- 2/5
Parking option should have explained proerly ..other than valet what other possible options
- 4/5
The room was clean and nice
- 5/5
Room was very clean. Free breakfast was excellent! Exceptional hotel.
- 5/5
Cleaning
- 2/5
Friendly but Hard to deal with the staff
- 3/5
The room was ok. The staff was awful
- 5/5
Great experience. Room was nice and clean. Staff were polite and awesome. Definitely worth the money.
- 5/5
Clean, spacious room with great view!
- 5/5
Friendly & helpful staff. Clean room. Great Location. Overall, amazing stay! Will definitely book again!
- 5/5
It was exceptional!
- 3/5
The bed was hard. The front desk associate was nice at check-in.
- 4/5
Employees were very friendly. Hotel was clean. Breakfast included. Would stay again
- 5/5
Great service, room was relaxing.
- 3/5
The hotel its self was all in all good friendly staff. The management not so much. Our car got broken in to on the first night there in valet parking. And they did nothing to try to help the situation. Or make it easier for us. Very disappointed.
- 1/5
The room was very nice, but the staff seem poorly trained in customer service communication. I requested an extra 30 minutes to get my things together, and I was flatly told to vacate the room for another guest—with no courtesy or professionalism. Even if the request couldn’t be approved, it could have been handled more politely ,front desk should be trained.
- 5/5
Exc!
- 5/5
Friendly staff
- 4/5
All the facilities was on good conditions
- 5/5
Really good value for money.
- 5/5
Super clean
- 4/5
Staff was super nice and helpful.
- 3/5
We had a bad experience with ordering food from the bar. Apparently our food was given to someone else so we waited a hour for a burger and fries. The water pressure isn’t the greatest.
- 5/5
Friendly staff, nice downtown location. Love that there is a microwave down in the dining area for guests to use.
- 4/5
Room was perfect. Only problem was very little hot water in the shower and sink.
- 5/5
The staff was friendly andcaccommodating in extending our reservation. The cleaning staff was very friendly and responsive to our requests.
- 5/5
Great location. Spacious rooms and courteous, helpful staff.
- 1/5
Hotel lobby and elevator smelled like marijuana Sink was clogged when we checked in Phone room didnt work If i could rate 0 stars i would horrible never again ….
- 4/5
Clean room. Staff was courteous. Bartender went the extra mile for us.
- 5/5
Clean room, good location
- 4/5
Zelle was the bartender and he was professional and provided food and drink recommendations.
- 5/5
Very nice room, nice area, we walked about 15 minutes to get to Music Hall. Lots of dining areas.
- 5/5
Clean and Quiet. Nice bar area on top floor. The only thing was the smell of the hallways were off a bit but my nose is more sensitive. Overall a 4.8 out of 5.
- 3/5
Wish the breakfast had some fresher options- yogurt/oatmeal bar. Room was fine; bed was not as comfortable as I have come to expect with the Hyatt brand.
- 5/5
Very close to great eating places
- 5/5
We enjoyed our stay. Staff was friendly and helpful. Overall a great experience
- 4/5
Clean, helpful staff
- 1/5
I won't do it twice. I will do the place next door
- 5/5
The staff were amazing, the building was c
- 5/5
Breakfast was great and we enjoyed the happy hour on the 16th floor.
- 4/5
Great location!
- 5/5
Conveniently located in downtown houston. Accommodating and friendly staff. The lobby was bright, vibrant and felt like a cafe. The breakfast was delicious no cap!
- 4/5
THE BREAKFAST OUTSTANDING!! THE STAFF WSAA VERY HELPFUL POLITE!! ENJOYED OUR STAY
- 5/5
Loved our stay. Room was clean and comfortable.
- 5/5
The staff was well prepared for the event that I attended providing food options and making them easily accessible. The room was very clean and quiet. Several shopping options and food options are within walking distance.
- 5/5
Great staff
- 5/5
We were looking for an affordable hotel close to Daikin park to see the Savannah Bananas. The hotel was beautiful and clean, the service was excellent, and the location was perfect. It was an easy short walk to the park. We parked in the public parking garage attached to the hotel, and it was $20 for 24 hours. Since we were walking to the game, we saved a ton on parking! We will definitely stay here again when in the area. We checked out early, so we didn’t get to eat the continental breakfast, but it was nice to have it included.
- 5/5
This is a really nice place to stay. The only problem was the loud noise around 3:30 am sounded like dumpsters being serviced!
- 5/5
Very accommodating. Lobby area welcoming. Rooms clean and spacious
- 5/5
Hotel was wonderful, however, the morning that we headed to Houston, I looked on their website for the address and found I could have gotten the hotel room for at least $100.00 cheaper by booking directly thru their webpage. Unfortunately, Expedia only honors their price matching up to 24hrs before your trip!
- 4/5
Large clean rooms
- 5/5
Everything was great
- 2/5
Central to downtown, set uo of the room was ok. Good breakfast and friendly staff
- 5/5
Comfortable room & beds, nice size room walking distance to Daikin Park and very safe!
- 3/5
I didn’t appreciate my room number being announced loudly in a packed lobby by the person checking in me and my two daughters. They definitely need better staff training on customer safety!
- 5/5
Perfect location. Easy walk to Daikin field. Affordable parking one block away
- 5/5
Went to watch the Astros for the weekend. Loved that this property was walking distance to Daikin Park. We were surrounded by great restaurants all walking distance. Property was very clean & comfortable. We will definitely stay here again.
- 5/5
It was great! Service great! And close to nice amenities.
- 2/5
no ac, hot water and had
- 4/5
Staff were friendly and welcoming. Valet service was great. Room was spacious and clean. Only concern is the ac only seem to cool some of the room but it was comfortable. I prefer to sleep in cooler temps. We went for one night to see a game so it was walking distance which was great.
- 5/5
Nice room, Courteous staff and really great Food Spread in the breakfast buffet!
- 4/5
It was a great stay. The room was spacious and clean. The lobby and breakfast area was clean and the employees so nice. The only negative thing I can say is that at booking you are led to believe if I pay more for an upper floor I would get a view of the city. On the contrary the hotel only has city views for single king size bed rooms. I paid extra for an upper level room and got the 11th floor with views of brick walls and air conditioners. I would have not paid extra if I had known. Other than that I would book another stay here. It is walking distance to the Toyota Center.
- 5/5
Beautiful property and easy walking to Astros stadium and fun places to eat! Parking was a bit of a pain though.
- 5/5
parking wasn’t included.
- 5/5
Awesome! Best hotel I’ve stayed too in a while
- 5/5
Attended Astros game. Hotel is conveniently located, walking distance. Really love the free breakfast on site. Visiting with other occupants, stated day before they had gone off site for breakfast but it wasnt nearly as good as Hyatt's.
- 5/5
Everyone was very pleasant hotel was very clean. And I also love the bar lounge it was great.
- 5/5
The Hyatt Place Downtown is coventiely located to Daikin Park, we were in town for an Astros game. The walk was safe and short. The staff were friendly and very helpful. It was also a short walk to the 500 bus pickup and drop off location. Highly recommend staying here when in downtown Houston.
- 5/5
The staff were amazing! From the Valet to the reception
- 3/5
Valet was friendly
- 5/5
Clean room great location! Nice hotel
- 5/5
Perfect walking distance from Astros stadium
- 3/5
Very surprised there was no in room microwave.
- 4/5
Breakfast bar. No pool.
- 5/5
Check in very welcoming
- 4/5
Good hotel for one day stay
- 5/5
Staff was friendly and helpful! There was an issue with the bathroom door lock but they fixed it and offered to switch us rooms, very accommodating!
- 5/5
Great location and price. Very clean
- 5/5
The rooms were very big
- 5/5
Great
- 5/5
Very convenient area, the staff was super kind and complimentary. Room was comfortable, very spacious, bed was comfortable. Valet was way too expensive, so we parked off property. That really was the only bad point of the stay. Would stay here again.
- 5/5
Very happy with our stay at this hotel. Great breakfast set up. Great service at the breakfast. The room was clean and very comfortable. Air conditioning worked well. My only complaint was when walking back from an Astros game we crossed in front of a car on the sidewalk going to the garage, and the valet very rudely honked in my ear and hurt my ear. No tip for the valet.
- 5/5
Close to Daikin park, clean and friendly staff!
- 1/5
Couldn’t get
- 5/5
We liked the staff being very friendly and the facilities being very clean.
- 3/5
If you are here for business it might be ok...we were here for a ballgame, the bar closed early so a nightcap after the game was not an option. Breakfast also ends at 9am, which works ok on a business trip but not so friendly for those of us there on vacation needing a little later breakfast times.
- 1/5
The ac was so noisy that we were unable to sleep. The black out curtains did not work, allowing sun to come in first thing in the morning and when promised food at a certain time upon returning to the room, were refused service because the kitchen was clean. (We were promised a time and mad e sure we were there within the given time frame)
- 5/5
Great
- 5/5
Comfortable and very clean
- 5/5
Great place to stay
- 2/5
When we first arrived,
- 5/5
Great
- 5/5
Our stay overall was great. Much space for my family. 3 kids 2 adults. Some items in the hotel are a little outdated. Room was clean, wall behind restroom “sliding door” was scraped and marked up. Needing repainting probably. Overall nice hotel. Very close to Astros field.
- 5/5
Everything was amazing, everyone super kind
- 5/5
Great place, always book this place when we go watch a game, great location and valet staff is super friendly.
- 5/5
We were able to leave our bags early to go to the Astros game. Was close and an easy walk. The staff was very helpful and friendly.
- 4/5
The property was clean and well situated. Discovery Green is walking distance and the staff was friendly and helpful. The only downside was that people were outside yelling and cackling up until about 2am. Aside from that, we enjoyed our stay. We will return and maybe get a room in the back now. The city view that we paid for wasn't worth the noise.
- 5/5
Great
- 3/5
It had a very strong urine smell outside the hotel area. It had several homeless people which made me feel unsafe,
- 5/5
Great hotel, not a lot of seating for breakfast and no one refilled breakfast items when they were empty (coffee, beverages). Valet was overpriced considering we could see the car from the hotel. Valet was $59.00 self parking was $20.00, no advertisement for self parking.
- 5/5
Nice hotel, great walking distance to Astros game.
- 4/5
My bathroom sink was broken. The water barely come out from the faucet
- 5/5
Nice and convenient
- 3/5
Outside of that. Room was fairly decent, housekeeping did not touch up my room once in the days I was there. More than likely would not book at this location in the future.
- 5/5
Very clean and beautiful
- 4/5
the only thing we did not like was there was no phones in the room nor microwave.
- 5/5
Wonderful hotel and great service. The staff was friendly 👏👏
- 5/5
Not fancy but very clean, spacious, everything worked and in good condition and staff always there and attentive
- 5/5
Quick check in
- 5/5
Such an excellent choice for our trip to see the Houston Astros. Parking was a breeze (though a bit pricey for valet of $52) and valet staff were helpful with luggage. Our room was spotless, bed was comfortable and all was very quiet. We walked to the Astro game which was an easy 6 blocks. Breakfast offered a wide assortment of favorites: cereal, fruit, bacon, eggs, muffins and more. My only improvement would be to open it until 9:30 as lines were long between 8:30 - 9:00 on weekdays. I would definitely stay here again.
- 5/5
Hotel was in walking distance from Daikin Park. Was Convenient for a one night stay.
- 5/5
My husband and I traveled to Houston to catch an Astros game. The valet meets you in front of the hotel making impossible parking carefree. We were pleased with our room and the amenities available. In particular to our goal, the hotel is an easy walk to the stadium with a great selection of restaurants. It was perfect with exception of the Astros losing.
- 5/5
Good for the time we spend
- 5/5
Great stay!
- 4/5
I had a wonderful stay at this location. The room was extremely clean and very pretty. I felt very comfortable here. The location was cool because you can walk to bars and restaurants. But please be aware that it is downtown. And you can imagine the things that come with that.
- 5/5
Excellent
- 4/5
Very friendly staff. The room setup was a little odd. We had 2 beds and a pull out couch. The TV was right in the middle of the room separating the beds and couch. Just a little odd. But overall it was a nice hotel.
- 3/5
Property was ok. For the size and amenities of the room, the price is a bit stiff, not to mention the $52 a night for parking.
- 4/5
Convenient
- 5/5
Awesome stay and valet A+
- 4/5
The staff when we got there was amazing and it is very close to the Astros park. What you don’t realize you’re signing up for is when you’re ready to go to bed and the noise level at the street is so much that you can’t even sleep. Not blaming the hotel for that they can’t control the people outside of the hotel but just something to consider if you’re gonna stay there.
- 5/5
Excellent place
- 5/5
The location from everything downtown was fantastic
- 5/5
Comfortable and clear room
- 5/5
Excellent location and service. Very clean.
- 2/5
The room was oddly shaped. The bathroom shower was like a third world shower ....floor level drain with inadequate curtain equals water all over the floor. Bed was old and sunken in the middle. Bedclothes were stiff and abrasive. Rollout bed was poor at best. Had to go down to check in to get towels for next day because Housekeeping is an every other day standard for this "upscale" Hyatt. Hyatt standards have fallen dramatically ( New York Times Square Hyatt was a bust too ! )but their prices haven't ! Hyatt better wakeup or their position in the marketplace will be eqaul to the low end providers.
- 5/5
Great location if you are watching the Astros
- 5/5
Everything was great! Excellent Hot Breakfast Buffet! Highly recommend for business or pleasure trips.
- 5/5
Excellent customer service. Especially Anne and Ryan and the front lady
- 5/5
Perfect location, clean, helpful staff
- 5/5
Great stay. No issues
- 5/5
Everything was near by
- 5/5
Excelent
- 5/5
We were very satisfied with our stay here. It was close to the ballpark as well as other entertainment venues. The staff was very friendly and helpful. Our room was spacious and comfortable. It was clean, quiet, and had all the amenities I expect from a Hyatt. The included breakfast was well done and added to our positive experience. I would happily stay here again.
- 4/5
Valet parking should be less cost
- 5/5
Awesome
- 5/5
Great place for stay and be around downtown!!
- 5/5
Staff was wonderful especially the valet men!!
- 4/5
Overall the hotel was clean, staff was friendly and the breakfast was good. My only complaint was the smell of marijuana. It was bad in the lobby when we checked in, I half expected to run into Cheech and Chong in the elevator it was so strong. We were on the 10th floor but when the elevator stopped on the 4th and 7th floor it was almost overpowering.
- 5/5
The hotel stay was nice and the bartender had good hospitality