Holiday Inn Express & Suites Houston North Intercontinental by IHG

Breakfast wasn’t that great. Parking was awesome. Gated parking. Rooms were clean and beds comfortable.

They have a second building that's not connected and you'll have to walk to the main building for the exercise room, breakfast or and other amenities it was a little inconvenient considering that it rained every day

Every thing was great. Free parking was wonderful.

Breakfast was very good many options. Parking easy

At first, the room was well prepared but a day after, two days after, there were no clear towels and the room was not cleaned either. Breakfast area was great. The front clerk was great and the parking was great and the property was clean.

It had a waterline break in the hotel when I was there. The lobby was flooded. The next day it was fixed. Looked like nothing happened. Staff was slow to bring towels.

needed shuttle, which was hard to schedule , no amenities

The staff were kind and seemed to be doing the best they could with what they had. The property was in bad shape. Even with some renovations, it seemed like a bandaid over a broken bone.

Nasty roach invested

They were renovating the 4th floor

Todo buenísimo!! Hotel , Staff transporte al aeropuerto.. excelente!!

The staff was very friendly. The breakfast was good. Unfortunately the hot tub was cold and wasn't working properly

Very old and dated. Rooms were musty and had a weird smell. My kids didn’t want to use the bathroom because it was dirty.

Very good

Stayed in the second building they have due to remodeling but rooms clean and nice. Staff was friendly and very helpful.

Although there was a pick up sevi

But the employees were wonderful

The property was nice and the staff were friendly.

We were early, just off cruise, they locked our bags up in the office, which allowed us to do other activities.

Quite happy!

Parking was behind iron gates and seemed secure. The room is very close to highway noise all night long. Renovations going on in rooms but lobby looks new. The free breakfast was the best one we have seen in any hotel

Nice place to stay

The lobby did not have any change to utilize the laundry??

This place was partially renovated, the bathrooms were original and painted over. The shower head was 5 ft high. The pool is not heated. They did vacuum the halways, though the carpet was so gross it probably wouldnt have helped. The AC unit sounded like a jet engine both us and my partents had to sleep with out it on as it was too loud. Breakfast they ran out of coffee, and other items. The staff were indifferent to any of our issues. I would highly recommend finding another hotel.

Great breakfast

shops nearby

We called the hotel as soon as we landed approx. 5:30 am and they told us where to wait and the airport shuttle came promptly. We were early so we knew we had to either wait or let them keep the bags until later. We were very fortunate and managed to get into the room a bit earlier-thanks to the receptionist. The breakfast was welcome and enough- sausage, eggs(varied each day) , potatoes, bread, pancakes, bagel, muffins etc everything wrapped since it is a self serve.There was also the cereal, oats etc, fruit, yogurt and drinks-juices, tea, coffee. Rooms were clean and tidy-it's only the corridor that seemed untidy as if no one ever used a vacuum there. But I know they were doing some work there so maybe that was the cause. There is a small pool - didn't use it but it seemed ok. There was some small work being done there as well. I would definitely stay there again since the price and amenities were good. There were lots of eating places nearby (within walking distance and on the same side) Cracker Barrel, Jack in a box, Whataburger. On the other side of the road a grocery, Popeyes and other eating places.

Stayed here one night after a cruise. We did not use the wifi, pool, fitness centre or shuttle, but did not hear any complaints from other visitors. The hotel is older but has had some cosmetic updates with some still in progress. The beds were comfy, the shower pressure adequate, the free breakfast has a decent selection of food and beverages (real protein!) and the staff were all great and friendly. The secure self-parking is a nice feature too. Hotel is also quite convenient to IAH airport.

Okay

Wood Floors Musty smell, Very old, saw a roach on bed. Receptionist seemed indifferent.

Wood Floors Musty smell, Very old, saw a roach on bed. Receptionist seemed indifferent.

Very clean great staff and good breakfast

room was not clean, couch in terrible condition

Room was nice and shuttle van was good

After breakfast, we told front desk that we will be leaving in 20 minutes. They told us to stop by to check out when we would leave. This resulted in carrying luggage back and forth on the 1st floor. On a positive side, the breakfast was excellent.

Room was nice and clean. A little dated but not bad really. Staff & breakfast were both good.

Older hotel in need of updates however appeared to be clean and comfortable

It's in a pretty tough area of town. The rooms were ok but the hallways and area were a mess because of construction

Breakfast was decent but out of most things unless you’re there earlier than 7. Should’ve stayed st la Quinta again instead. Not worth the money I paid. People fighting in the hallways. Felt like a crack house

The hotel is very rundown, but is in the midst of renovation and should be nice when done.

The gym could use more machines but was decent overall

The property was clean and offered a great breakfast and shuttle service to and from IAH.

The property was torn apart for some sort of restoration but that left us walking around a construction zone. The room itself wasn’t very clean either and the pull out bed looks like it’s been peed on for the last 8 years.

Nice room and decent breakfast.

place was great! breakfast was amazing! friendly staff.

The property was under construction. The housekeeping was not cleaning up after the construction crew. Whitney the night receptionist did not notify us that the elevator from the second floor to the third floor that was operating. However, when we got to the elevator, it had a sign that said use the elevator to the second floor and then walk to the third floor. We are handicapped. When we went to ask the receptionist about it she said oh you can use the elevator. Ignore the sign. So because she was too lazy to remove the sign she was making people walk from the second floor up the stairs to the third floor.

I couldnt believe Holiday InnExpress would allow its brand on a property this bad. Heck, I doubt even Motel 6 would brand this place. I expect a sign outside that offers hourly rates!

also the night we check in the y give our room to someone else the man was trying to open the room because they give him the wrong room #

Room was clean. The shuttle to airport was convenient.

My one complaint is that I waited almost 3 hours for the shuttle from the airport after calling several times.

Rooms are very clean, the staff was very nice and friendly. The pool is very nice but that hot tub was not working and the gym is very nice. Overall this is a great hotel

We really just came to sleep for a few hours after our late flight. Breakfast was acceptable, airport shuttle was great, room was decent.

Breakfast area was large and well-lit, overlooking the outdoor pool. Too bad the pool and hot tub were closed. Renovations made some things lacking. Like no closet rods to hang clothes in the room. Parking was difficult on Saturday night.

Hot Tub was not working and the pool was not heated as described would have booked elsewhere if this was known

Good

Hotel under construction, smell of weed, dirty, ev charger not working, water leak on shower, mattress with a hole on it.

It was good for a night stay.

Room had been remodeled but was very well worn. Hotel is not in a great part of town for families.

The only downside to the hotel was that the shower was dripping and we had some mosquitoes in the room. Other that that was a comfortable stay, the hotel is near I 45 so it’s quite easy to drive around. We did around 50 minutes to the space center and most of the other places we visited. 20 min from airport .

Breakfast was excellent, lots of choices. The staff was friendly and very helpful.

It looks like they took 2 run down motels and slapped a Holiday Inn Express sign on it. Yes, 2 buildings for the same hotel. It was terrible.

Pleasant

The hotel said it was doing renovations but i couldn’t tell. When booking, kids should not be put in an adjacent room near someone else. They were screaming and crying like an adult was harming them for hours. I had to keep calling the front desk. The shuttle was good but maybe they should clean them up as well.

I booked my stay from the 5th to 9th at one Holliday Inn Express Location in Houston. Upon arrival, I approached the front desk to pay for my hotel stay in advance, I was then advised by the hotel manger by the name of Vanessa who assisted with my checkin and gave me their statment upon payment, to which made no sence after calculations showed I was charged an additional 140.00 charge which made my total amount stay 618.00 for a 3 star quality hotel (google is not telling the truth) when as the Manager Vanessa why is there an upcharge of additional 140.00 for a reservation I booked a month in advance? (feb 5th) Mangers reply was [you will need to contact your third party vender] so Called Expedia Sarphak on 03/05 regarding over payment of booked hotel stay at Holliday inn express $494.65 when my balance ŵas as is in my statment 478.00 - 97.00 deposit should've been 381.00 estimate. After explaning this with Sarphak thru Expedia was advised there sending this case for review and please allow 72hrs never recieved a response. I this kind of service is unacceptable for your company. As well this is the irresponsible marketing and it should not be accepted to any person who wants to book within your company. Having hidden fees? I thought that if you book online and you put a deposit down on for it, then the price is locked, PERIOD!!! This honestly, is unacceptable her Expedia as well as Holiday Inn and I will never book with either parties again.

Exceptional

The breakfast and location were definitely acceptable. The room did not look like the one pictured online. The bed was lumpy and the bathroom tile and tub were chipped.

The breakfast and location were definitely acceptable. The room did not look like the one pictured online. The bed was lumpy and the bathroom tile and tub were chipped.

Room was filthy with huge dust bunnies, hair and popcorn on the floor. Had hair in the bed. Bathroom was gross with hair on floor and tub. The darkening shades had numerous holes in them. Did move us to new room next day and room was not as filthy but we did have to clean toilet seat ourselves with hand sanitizer as something was all over it and also had to wipe down end tables. The shower also would not stop leaking.

Staff was helpful but the condition

Rooms was clean and comfortable. Airport shuttle was prompt and so helpful. Fitness center floor needs a decent cleaning.

Rooms was clean and comfortable. Airport shuttle was prompt and so helpful. Fitness center floor needs a decent cleaning.

This place is more then a little worn out, needs some work!

Very good

Bathroom toilet set needed to replace. Air conditioner was loud hard to sleep. Floors on the 4th floor were just add so you couldn’t take the elevator to that floor. Walls unfinished. The was being remodeled and I should have never been assigned. Housekeeping only added new towels for my five nights

The property was not very clean, hallways and elevator. We’re terrible with cleanliness no amenities in the room besides coffee my particular room had no place to hang up clothes. The girls on the front desk were very friendly and courteous in the morning. The breakfast bar was not taken care of the way. It’s usually done at other Holiday Inn express we had to wait over 20 minutes to get fresh food after everything had been eaten.

I was informed there was no Airport Shuttle so had to use ride share to get to the hotel. There is rust etcetera on the bathroom fixtures - and some really annoying (HVAC) sound that runs for about 5-10 minutes and then shuts off - and then runs again right around the time you just fall back to sleep - Staff was fabulous though

The breakfast was great!! The roaches!

The roaches!

Bed comfy, breakfast OK We chose this hotel due to advertising a free 24-hour airport shuttle. Arriving at IAH at 1:30pm I called the hotel and was told the shuttle was not operating in the afternoon. I guess it's not 24 hours in a row. They said the shuttle would be back in operation at 4:00pm and would arrive at the airport at 4:25pm. After checking with a taxi service with a $85 quote, we decided to wait for the shuttle. When it had not arrived at 4:30pm I called the hotel again. Now the story is that the van is in the shop and they won't get it back until 6:00pm. They said they had called my cell number, we verified they had it right, but they kept getting hung up on. Then they suggested I take a cab and they would discount my room, not reimburse for transportation, but discount the room. I called my stepson who drove down from Conroe and drove us to the hotel. We received a $9 discount for our troubles. Last time ever we use an IHG property.

Bed comfy, breakfast OK We chose this hotel due to advertising a free 24-hour airport shuttle. Arriving at IAH at 1:30pm I called the hotel and was told the shuttle was not operating in the afternoon. I guess it's not 24 hours in a row. They said the shuttle would be back in operation at 4:00pm and would arrive at the airport at 4:25pm. After checking with a taxi service with a $85 quote, we decided to wait for the shuttle. When it had not arrived at 4:30pm I called the hotel again. Now the story is that the van is in the shop and they won't get it back until 6:00pm. They said they had called my cell number, we verified they had it right, but they kept getting hung up on. Then they suggested I take a cab and they would discount my room, not reimburse for transportation, but discount the room. I called my stepson who drove down from Conroe and drove us to the hotel. We received a $9 discount for our troubles. Last time ever we use an IHG property.

Friendly staff easy check in

The room was spacious, comfortable and clean. The staff was courteous and friendly. Airport shuttle was comfortable.

Passable

Breakfast Clean but showing age. Could use a facelift

Too many things to list but some for examples. Was told 20 minutes for airport shuttle and it took 55. Hotel would not answer phone when I tried calling to check. Shuttle driver was having a bad day because his car was broken into at the hotel that morning. Elevator out and we are on 4th floor. Ask for housekeeping and was told just to make sure tag was not on door. No one showed up then I was told I had to request it. Which I did at desk when I was told I didn’t need to request it! Hotel room door not locked when I first got to room. Key cards did not work not once but twice! Hotel is under construction and looks horrible. On the positive side bed was comfortable and they have a good breakfast. Staff was nice and understanding about all their shortcomings.

Too many things to list but some for examples. Was told 20 minutes for airport shuttle and it took 55. Hotel would not answer phone when I tried calling to check. Shuttle driver was having a bad day because his car was broken into at the hotel that morning. Elevator out and we are on 4th floor. Ask for housekeeping and was told just to make sure tag was not on door. No one showed up then I was told I had to request it. Which I did at desk when I was told I didn’t need to request it! Hotel room door not locked when I first got to room. Key cards did not work not once but twice! Hotel is under construction and looks horrible. On the positive side bed was comfortable and they have a good breakfast. Staff was nice and understanding about all their shortcomings.

Staff was nice, and breakfast was good. The hotel is kinda hit up, honestly - they're in the middle of renovations that don't seem to be going that great. Our room was clean - no bugs, no hair, etc., but it had a bit of a "stank" to it... like old people smell?? Idk. Decent place to crash before our cruise. 3/5 stars - Whataburger LITERALLY right next door though so that definitely helped.

Staff was nice, and breakfast was good. The hotel is kinda hit up, honestly - they're in the middle of renovations that don't seem to be going that great. Our room was clean - no bugs, no hair, etc., but it had a bit of a "stank" to it... like old people smell?? Idk. Decent place to crash before our cruise. 3/5 stars - Whataburger LITERALLY right next door though so that definitely helped.

Two Buildings are little confused and constelaciones going on but not bad.

Two Buildings are little confused and constelaciones going on but not bad.

Asked for a room with minimal walking. Bad knee. Was given the room furthest from the elevator in the adjoining building on the 2nd floor. 👎😕

Asked for a room with minimal walking. Bad knee. Was given the room furthest from the elevator in the adjoining building on the 2nd floor. 👎😕

Pool was closed

Yes all the staff there were friendly and above helpful

Yes all the staff there were friendly and above helpful

1st & 2nd night kids running & yelling down the halls as if it was a park rather then a place people tried to rest/relax. The smell on the 3rd floor once exiting the elevator was terrible that even the inside of our room AC unit began to produce that smell after turning the AC on for 30-min. On our final night an event was going on when we arrived back in the evening and almost did not find parking. This was frustrating as we were exhausted & cold since 2 of the 3 back door did not work with our access card, The appearance inside of the room was worn down and dark colored that was not pleasing. This site was not the best and overall I would never stay here again.

1st & 2nd night kids running & yelling down the halls as if it was a park rather then a place people tried to rest/relax. The smell on the 3rd floor once exiting the elevator was terrible that even the inside of our room AC unit began to produce that smell after turning the AC on for 30-min. On our final night an event was going on when we arrived back in the evening and almost did not find parking. This was frustrating as we were exhausted & cold since 2 of the 3 back door did not work with our access card, The appearance inside of the room was worn down and dark colored that was not pleasing. This site was not the best and overall I would never stay here again.

Staff was extremely friendly, room was clean, and bed was comfy. The airport shuttle ran constantly and the most I waited for a shuttle was less than 5 minutes. I will stay again, the next time I am in Houston.

Staff was extremely friendly, room was clean, and bed was comfy. The airport shuttle ran constantly and the most I waited for a shuttle was less than 5 minutes. I will stay again, the next time I am in Houston.

It was being renovated… so there was nothing to like That is was being renovated

It was being renovated… so there was nothing to like That is was being renovated

Nice for the price big rooms comfy beds & clean. Great breakfast. Not a lot to do in the general area. So quite a bit of Ubering around Houston. That said still worthwhile for the price point.

Nice for the price big rooms comfy beds & clean. Great breakfast. Not a lot to do in the general area. So quite a bit of Ubering around Houston. That said still worthwhile for the price point.

Nice place to stay, it's right in the center...most things we needed was nearby & i loved it

Nice place to stay, it's right in the center...most things we needed was nearby & i loved it

Friendly staff and close to airport

Friendly staff and close to airport

Nice, clean, close to airport

Nice, clean, close to airport

Good

Good

The only thing that would have improved the stay would be to have access to information about restaurants, shopping etc in the area since we didn’t have a car. Google wasn’t that helpful. Maybe the people at the front desk could provide a bit more guidance and highlight what is near. I would return.

The only thing that would have improved the stay would be to have access to information about restaurants, shopping etc in the area since we didn’t have a car. Google wasn’t that helpful. Maybe the people at the front desk could provide a bit more guidance and highlight what is near. I would return.

I felt very comfortable while staring at this location. One thing I loved was the need. It was extremely comfortable and slept better than at home. The room was also very clean and cozy.

I felt very comfortable while staring at this location. One thing I loved was the need. It was extremely comfortable and slept better than at home. The room was also very clean and cozy.

Need more lights in the parking lot

Good

Good

Very good service

Very good service

Ok

Ok

The breakfast was phenomenal, great selection of foods, drinks, breads, and extras. Best I've experienced in years. Curtains could not be fully closed outside lights constantly shining in and illuminating the room.

Great job

Great job

Dark

Breakfast was good with decent variety. No bacon though. The facilities are undergoing remodeling. They look old, but they are also very damaged for the construction. The corridors in each floor are dirty with carpet with stains and bad shape. Almost unacceptable. I inquired the front desk lady in the morning of my check out about expected date to complete renovation and room furniture in bad shape. She asked me not to book in this hotel any more. I said that is not way to respond to a customer and challenged me to issue a report and said her name was Hilaria. Checked out on Saturday Jan 31 at 08:30 AM.

Room keys continuously had to be replaced because they wouldn’t work, elevators barely worked

Room keys continuously had to be replaced because they wouldn’t work, elevators barely worked

Good

Good

Almost nothing that they advertise is true. The hotel in renovation, dirty and full of dust. The safe not working, the shuttle drive to few hotels and it take more than 3o minutes instead of 10 minutes. Waiting time to the shuttle is more than one hour.

Almost nothing that they advertise is true. The hotel in renovation, dirty and full of dust. The safe not working, the shuttle drive to few hotels and it take more than 3o minutes instead of 10 minutes. Waiting time to the shuttle is more than one hour.

Stuck in Airport after our incoming flight delayed 4 hours. Booked through Hotels.com and got a super rate for one night. Huge help in the hotel has a shuttle service! Nice Rooms

Stuck in Airport after our incoming flight delayed 4 hours. Booked through Hotels.com and got a super rate for one night. Huge help in the hotel has a shuttle service! Nice Rooms

Ran down ! Don’t stay here

Ran down ! Don’t stay here

Everything ok

Everything ok

Great Service and friendly Staff!

Great Service and friendly Staff!

El hotel está en remodelación y hay áreas que son notables. El área del Gimnasio ya urge renovarla y actualizar sus equipos. La ubicación es excelente así como el servicio a cuartos. El desayuno es bueno.

El hotel está en remodelación y hay áreas que son notables. El área del Gimnasio ya urge renovarla y actualizar sus equipos. La ubicación es excelente así como el servicio a cuartos. El desayuno es bueno.

Overall experience was great

Overall experience was great

We waited four plus hours in a freezing lobby to get our room then we got the wrong room because the hotel does not have the room type we booked through Expedia

We waited four plus hours in a freezing lobby to get our room then we got the wrong room because the hotel does not have the room type we booked through Expedia

No shuttle available- it was the main reason I booked!

The hotel was under renovation so the first day we came and we wanted to relax there was construction noise. The second day, the Cleaning staff did not close the door so when we came back, our door was still open. The bathroom door did not close, we told the front desk She said she’ll send someone but no one showed up.

The hotel was under renovation so the first day we came and we wanted to relax there was construction noise. The second day, the Cleaning staff did not close the door so when we came back, our door was still open. The bathroom door did not close, we told the front desk She said she’ll send someone but no one showed up.

Everything

Nothing. Dirty rooms and run down hotel. In a bad area. This hotel is the worst IHG I’ve ever been in.

The moment we walked on it smaelled like weed. We were sent to the 3 floor. There was dirt and stuff all of the fllor going to our room. Once we went . We daw 2 cockroaches. We requested to move rooms. Room was dirty

The moment we walked on it smaelled like weed. We were sent to the 3 floor. There was dirt and stuff all of the fllor going to our room. Once we went . We daw 2 cockroaches. We requested to move rooms. Room was dirty

Breakfast Cramped parking

Spacious room and friendly staffs. The airport shuttle were also very helpful. Not much. Perhaps a little old and not many good options around walking distance.

Great

Great

The hotel was very clean. The shuttle was available as soon as we stepped out of the airport and was easy to get when we were checking out. The breakfast was really good. There were hot options and cold options. The breakfast had a variety of options each day. There is also a variety of food options nearby. Check in was a breeze and check out was even easier. The staff was nice and accommodating. Definitely recommend.

The hotel was very clean. The shuttle was available as soon as we stepped out of the airport and was easy to get when we were checking out. The breakfast was really good. There were hot options and cold options. The breakfast had a variety of options each day. There is also a variety of food options nearby. Check in was a breeze and check out was even easier. The staff was nice and accommodating. Definitely recommend.

The distance to the airport was further than advertised. There was no breakfast as advertised. Hotel.com

The distance to the airport was further than advertised. There was no breakfast as advertised. Hotel.com

Great continental breakfast. The rooms were smaller than expected but it included a microwave, mini fridge, and a coffee maker which help to the affordability of my stay.

Great continental breakfast. The rooms were smaller than expected but it included a microwave, mini fridge, and a coffee maker which help to the affordability of my stay.

Pool and jacuzzi wasn’t working

Pool and jacuzzi wasn’t working

Good breakfast, good service by staff.

Good breakfast, good service by staff.

Parking and staff are great here. Parking is gated and very secure. Staff was great all around, very pleasant and helpful. Breakfast had good variety and some healthy options. Coffee was great!!

Parking and staff are great here. Parking is gated and very secure. Staff was great all around, very pleasant and helpful. Breakfast had good variety and some healthy options. Coffee was great!!

Breakfast was a good variety to start your day. The hotel was close to Canal street and was easily walkable. Enjoyed the fact that I could have parked ($34/night) and this gave me the peace of mind to enjoy New Orleans without having to worry about parking. Rooms did have a wet smell. I’m guessing from the fact that the sink is in the bedroom and the water on the cart will give it that smell. This could be easily fixed by removing the carpets. But everything was fine.

Breakfast was a good variety to start your day. The hotel was close to Canal street and was easily walkable. Enjoyed the fact that I could have parked ($34/night) and this gave me the peace of mind to enjoy New Orleans without having to worry about parking. Rooms did have a wet smell. I’m guessing from the fact that the sink is in the bedroom and the water on the cart will give it that smell. This could be easily fixed by removing the carpets. But everything was fine.

The room was very nice n clean. The Staff was very nice n helpful.

The staff was great and very helpful, rooms were clean and the breakfast had variety, overall a great place to stay

Breakfast was great

Yes

Old hotel that needs to be refurbished

Did not eat breakfast

This hotel was not up to the standards of a holiday inn express.

Amenities and location was the best part of my stay.

Comfortable

Very professional staff and "It was A Grand Christmas at The Holiday Inn ".

My Room was great the bed was comfortable the bathroom was well stocked and quiet the breakfast was excellent plenty of food and a variety daily

Staff uncooperative and incompetent

Staff there are very nice and gave me tips on where to dine.

great hotel

Site was undergoing renovation, but was decent for price

GREAT

Everything was horrible, ans soon ans you walk in you smell a bad order (like dirty ass) so I asked at check in if they had bugs, the girl said no! None of the ice machines work! My room had a dead but on the bathroom floor, air conditioner and TV didn’t work properly! My 2 1/2 year old granddaughter found some dried food near the bed and a wade of hair under the sink! Both bed covers and chairs were stained so bad I asked for extra sheets so we could cover them to sit on!

Filthiest hotel I’ve ever been in. Strong odors and floors and everything else are greasy and sticky. Staff were friendly, however.

Property in remodalation

It’s a run down place with nothing around, so absolutely no reason to stay without the shuttle.

This hotel is not located in the best area. It was unkept and outdated. Ubers were not really available and the hotel shuttle doesn’t run all night. It is a quick and convenient stay if needed but possible other options are around

Yes

Yes,itcwas very good.Good eggs,milk sausages.

It was a nice facility and very close to family. The hotel was nice.

Pool was closed Housekeeping was inconsistent with their timing.

The room was musty and smelly. Location is next to a noisy highway. I would not recommend if you have any expectations. However, they do have a secure parking lot and it is close to many amenities and fast food restaurants.

Clean room. Breakfast was good. Staff was great.

Pool and Hot Tub were 'closed' . Construction was going on. Room was clean, Some room lights didnt work, no trash can in room. TV Remote not User friendly. Staff friendly.

It was good

Comfy bed. Friendly ish staff. Their pool was out of order, shuttle doesn’t run very long and never picked us up from airport, half the fitness room machines didn’t work.

Hallways looked like a complete dump. Room key failed 4 times in 3 days. Room was ok.

Room was great. Staff was very nice. The shuttle service was different than advertised and what I was told when I called, which isn't good.

Friendly staff, comfortable beds, great shuttle service, good breakfast and great food selections near hotel. Just okay because the 2nd building including rooms and bathrooms s upgrading. But again… Friendly staff, comfortable beds, great shuttle service, good breakfast.

Ice Machines never works

Everything

Na

There was bed bugs in my bed !!

Staff was nice and responsive

The fridge didnt work (staff was aware if this issue before putting me in this room for a 4 night stay), there was no remote and the tub was dirty. I was promised a new room the next morning but Valeria or Valencia rudely declined to accommodate the promises i got from the night shift staff. I ended my stay 3 nights early and hope that management will put friendlier people up front. Breakfast was good, lots of variety and kept replenished.

Clean room, staff was helpful

Good, as expected.

And they had building one and two, we were building two, it was little confusing and and front office and breakfast is in main building which is building one, so when I need something, I have to get out side of building to main building

Staff was helpful. NO Shullte from 11am until 3pm Shuttle hours = 6am until 11am ,Then, 3pm until 7pm

Clean carpet outside

The room was clean and staffs were kind

Room was spacious and clean. Breakfast was good and healthy

I WANT TO GO AGAIN

Shower/ shower curtain would allow a lot of water to escape onto the bathroom floor. Room showed some age.

Breakfast was great.. but I was shocked at the dirty halls and carpet. My room was just ok but everything else was extremely disappointing.. the upkeep was awful.. with signs saying process of renovations but that is no excuse for filthy halls and lack of cleanliness.. would not recommend this hotel. Felt afraid and not safe.

Breakfast was okay. The facility is not clean and it is not kept up well.

T

My room had problems with the key card everyday, roaches in my room and the pool looks dirty, and area around the hotel is no well groomed if you need pictures I can provide them

The shuttle service is very good

Reasonable

Hotel is being remodeled i did not get the amenities i expected as the county shut down the pool and hot tub inwas very upeset as this was my birthday vacation and was expecting to relax by the hot tub i was told yhe supervisor would reach out to me but I never herd from her

Good enough for one night before catching a flight out of Houston.

Hot tub is broken. That is the whole reason we booked this property after a flight cancellation.

Overnight staff was rude, ants in the room and wasnt the room i picked online

Thank you

Terrible (Charles Barkley voice)

This hotel is awful! There is a homeless camp across the street along with right outside the hotel. There were renovations being made on the same floor as our room. The whole other side of the hallway was being ripped apart. The bathroom was disgusting and dirty and old. Stay away!

Shower head is dripping, staff are nice and helpful

cleaning staff did not fully clean room from previous attendant

Very convient

Enjoyed our stay

There was a condom box underneath the sofa the room was dusty , wouldn’t stay here again

I was disappointed to find out the only reason i went there was for the pool and the hot tub both were closed and could not even sit in the pool area

The room was very nice and clean, staff was helpful. I am being charged over $45 than was I quoted so I’m definitely not happy about that.

Tasty fresh breakfast, clean room and comfortable beds.

Was very impressed with this stay!

Overall I got what I paid for.

The a/c is noisy. I can’t sleep. The mattress hurts my back

Hotel staff friendly upon check in. Breakfast was well upkept and hit and ready even though no baconwas served over the weekend. After i was advised from frint deak it would be, anywho the 4th floor must be for 3rd party rates or discount, the hotel knowsno changes can be made therefore we ha e to suffer theu customerservice/ hospitality issues, 4th floor is molded and our mildew with the smell being covered with some cover up.

Clean room.

Everything was excellent, including the service no problems one of my better stays on my Softball vacations

The overall cleanliness of the property and room was disappointing. We requested to be moved to another room which was marginally cleaner. The condition of both rooms reflected poor upkeep and lack of attention to detail. Very disappointing stay.

It was quiet at night, bed was comfortable, I LOVE that the tv had DirectTV as I do at home. The hotel was extremely close to the highway which was very convenient for me as well as in close proximity to several restaurants. The room had a microwave and refrigerator which I always require. The outside door of the cabinet that held the refrigerator could only open if you opened the dresser drawer and if you did NOT close the dresser drawer WITH the refrigerator, it would not remain close. Unfortunately I found this out going to the restroom during the night. It dlid out that far towards the bed. Check in staff was professional as well as check out staff. One thing I loved was the bathroom door being directly in front of the door which allowed double security and blocking of the peep hole from outside so I did not need a post it note for security.

Excellent customer service

Play pretty good I really don’t have no complaints. I love a hotel that gives free hot breakfast. The staff was friendly and accrediting.

Very clean and organized room, the staff very nice, I’m a coffee person,not a breakfast fan but my husband enjoys. I will definitely stay again.

Wasn’t told that some kind of celebration was being held there and they were taking up the limited parking around the property. With someone having a disability, this was a negative impact. Bathroom tub faucet had a constant drip. Iron in the room with no ironing board. Definitely disappointed with this Holiday Inn and Suites

Got a suite because we needed the sleep sofa. The sleep sofa was disgusting. Went to the front desk, the reception said all the sofa beds are that way and said we could just go somewhere else if we needed. We only had 1 day left when the guest came that was using it. So we asked if the could put alot of sheets, and comfoters on there to cover it up, they did. Then the toilet handle kept getting jammed, they sent someone to fix it, but the person came and showed us we had to wiggle it up, and then flush. I told them we shouldn’t have to do all that. Then they had a wedding reception, they didn’t leave any parking for their paying guests to park, we had to park at a restaurant next door and then walk back to our rooms. This was totally unacceptable experience.

When we arrived the person that checked us in was rude. And very condescending. We booked a suite and the fold out bed was super uncomfortable. We had to put down pillows for 1 person to be able to sleep in it. We left the hotel to go for an afternoon outing and upon return there was no parking due to an event that was booked in a separate building. When we asked at the front desk about the parking we were rudely told that we would have to find somewhere else to park for hopefully no more than an hour. We ended up having to park in the burger joint parking lot next door. The only thing I can say was good about our experience was the breakfast and coffee were good.

I like the stayit was very nice

Parking was safe.

Yes, with gate and fence around it with security pass number.

Parking was secure safe and easy

Needed to spend $20 for an Uber. Not acceptable since airport shuttle part of service I was expecting.

Great service We appreciate everything!

I booked this hotel so I can have a shuttle to take me back to the airport and it was down the entire time I was away.

Its was amazing because enough parking space and awesome breakfast

Staff was awesome. Saw cockroaches in my room on my last night if sooner I would’ve checked out ASAP. I was in the building next to the main building where the desk was. My building’s door did not require a key to get in. Although it was set up too require one. The main building did require a key to get into the side entrance.

Very pleased. Whitney was so helpful!

Stop before continuing on our road trip. Basic hotel off the highway. Fast food locations close by. No complaints

Did not have the shuttle service working from the airport to the hotel and the next day from the hotel to the airport cost us an extra 67 dollars and we weren’t informed about it until we got to the hotel. We called the day before and no one mentioned it.

The outside of the building as well as the inside was poorly maintained. There were cockroaches outside the building and the main doors to get in were broken. Elevator button was broken.

Hanging around

Spacious, clean, but the best amenitie is the customer service. We visited in Memorial Weekend and housekeeping was on the top of things, always smiling and eager to help. You are doing great guys.

Hot tub broken. We were looking forward to that. She said its always been broken.then huge party in building kept us up till 1am per super loud musid. Didnt get rest. Very disappointed.

Location was good for food

To make matters worse, several items in the room were either broken or non-functional. The TV remote didn’t work, the toilet ran non-stop and the seat was always wet, one of the tiles in the bathroom was loose, and the refrigerator made a loud knock when turning on. It’s clear the room had not been properly inspected before check-in. While the front desk staff was polite, the overall condition of the room made my stay uncomfortable. I expected a much higher standard of maintenance and cleanliness. I hope management takes these concerns seriously and makes the necessary improvements for future guests.

When walking to our room, we noticed a cockroach in the hallway. There was visible (actual physical) dirt on the carpets. The rooms were fine, a little dated. The ceiling fan and a/c unit were particularly noisy. Buffet was ok.

I was a little disappointed that there was no Spa/Jacuzzi when the site says there is. It's a little pool for the kiddos.

Very nice and clean. Did not stay at hotel too long due to funeral. We were very comfortable there.

I didn't like it had a dead bug in the shower and no bathtub but after seeing the dead bug I was ok with only a shower

I confirmed the day before that we would be set up for shuttle. Booked my stay and drove4 hours, desk told me there is no shuttle due to repairs, it was down for several days. I had to pay for transportation to airport. That was part of why we chose that hotel. She said she won’t do anything to fix this. I spoke with IHG, they refused to fix it.

It was relaxing

My choicebof hotel was based on Hot Tub availability.

It was ok. Didn’t have enough towels, they were out and couldn’t get note until next day after we needed to check out. Outside door unlocked in building with laundry. Only one laundry machine set for whole place, but no soap. Had to find store in town. No coffee even though had machines.

It was a quick overnight stay. Hotel staff were friendly and accommodating.

Staff were nice.

It met our needs on short notice

Under construction, dirty, nothing worked..

Very comfortable with the property. Room had a welcoming scent. Had a relaxing night

Hours after check in, I opened the fridge and a roach crawled out. There was rust around the bathroom tub. My key card sometimes wouldn’t work and the hot tub didn’t work as far as getting hot. When I requested more towels , I had to wait due to the staff doing laundry. After requesting a refund for my room, I was told I had to wait for the general manager to get there the following Monday. As I was going back to my room to move, because they moved me and my family to a different room for the time being, there was a cleaning lady wiping down the fridge in my current room while my underage child was in the room and my spouse was sleeping. No notice that she was going in there or nothing.

Clean and convenient

Just an observation, when I pay the same price for the second night's stay, I should receive the same amenities as the first night's stay. The coffee pods in the room should be replaced, the bag in the ice bucket, etc.

Staff is good, facilities up to par. Make sure you get the right Holiday Inn shuttle from the airport, there are three!

Drive way was blocked parking spots was not marked rite

Great! Breakfast was amazing and my family enjoyed the pool area

Roaches in bedroom and on wall in front of desk and on the bathroom floor. Room keys not working properly brought back to front desk 3 times.

This hotel desperately needs to be remodeled. The AC is horrendously loud. The ceiling fan isn't balanced. We thought it was going to fall on us. We did not have a "do not disturb" sign in our room, so we asked the front desk to let housekeeping know that we didn't want or need service. They didn't and clearly came into our room.

Amazing stay

Clean and comfortable. Friendly staff. Location was a bit sketchy but was okay for a night’s stay.

I like the Hotel, it is quiet, clean, and the breakfast is excellent.

Save yourself the traumatic experience & money and do not stay here. It’s extremely dirty and infested with roaches. Unfortunately all flights cancelled out of George Bush International Airport at 1am & this was the only place we could find with availability. It being a Holiday Inn we assumed the standards would be aligned with the brand, but we were shockingly mistaken. When the shuttle picked us up from the airport all the seats were taken and the driver insisted he drive to terminal A to pick up three more passengers. I asked doesn’t each passenger need to be in a seat with a working seatbelt, his response is “no everyone squeeze in, I will drive slow.” We squeezed in 2 adults and the 3rd sat in back w/ luggage- drove recklessly. When we got to the hotel it smelled of mold and our room had a very musky smell, light fixtures did not have a cover and we could see straight into gaping hole in the ceiling, the restroom door was warped by water or mold and painted over to hide the damage, there were used contact lenses on the restroom floor and my daughter woke up to roaches in her bed. Because it was so late we did not unpack anything, left our bags and suitcase on the luggage rack on the tile near the door and could only sleep for a very short time and in our clothes due to dirtiness of the room. The entire way home we felt disgusting and assumed we had some unwelcome visitors hitch a ride in our carry on bag.. Do yourself a favor and avoid this disgusting place!!!

Place was a dump

I thought it all was great

Gated parking was nice.

Great

The staff was very nice and friendly. Breakfast was good! But the property is run down and needs upgrades. The room was very humid and AC needs upgrade.

Room was great! Very clean and spacious. The hallways are good, but seems like an older building so they don't have the best appeal. Once you're through the hallway and into the room it's fine.

The hotel is in a nice area

Very good breakfast! Pleasant workers on all interactions.

Well the jacuzzi did not work in my room. Hotel told me nothing they could do

It started off horrible, i should havr known. I booked 3 rooms for 2 nights. I called ahead and requested they be next to each other, they definitely no problem and they would write it down. We arrived and were told it was impossible to have our rooms next to each other and not even on the same floor. We asked if we got a different type of room could they be by each other. Still no. We had our 3 rooms on 3 different floors.. the rooms were disgusting. The couch beds covered in stains, looked like puke all over them and appearing to be barely even couches anymore from being so worn and old. The floor was sticky. The shower was dirty and moldy, the rooms stunk, we had to get our room cards replaced 4 times and got locked out completely on two occasion and couldnt get into the front of hotel to get in due to fence blocking trapping you in the parking lot. Everything was so outdated it felt like I stepped back in time. It is not handicap accessible at all. Breakfast wasn't good and the pool was out of order. All of the gym equipment was broken besides the treadmill. There was sad to say nothingngood about this hotel.

It was a pleasant stay.

The breakfast was actually pretty good. If only the housekeeping and maintenance staff put in the same effort as the kitchen staff.

The hotel was clean, rooms were comfortable and AC worked very well. We stayed here because we were able to park our semi truck behind Cracker Barrel and we did not run into any problems. Pool was working, but hot tub is out of order.

A wonderful place

I love it here it’s my staycation spot now, however when I lived in nj I’d come here for visits and bring my nieces and nephew here with me we are known in a good amway here.

Front desk personal. Excellent

Good access to airport for a quick stay.

Everything was broken the gate to enter the parking lot and I had to wait 15 min after checking in for the maintenance guy to bring the front desk the key machine to make my room key.

Convenient

My stay was comfortable,hotel was clean and accommodating

Wrong room or someone else was already staying in that room. I open the door on someone. Given a key to another room where the key did not work three times they had to come up with a key to open the door.

Given a key to her room that did not work they moved us to a different room. The key worked, but when I open the door, there was a man in his room. Give me a key to room.

When i asked the girl that finally showed up at the front desk if we could have a room in the main building she didnt even bother to check and see what was available. Instead, she just glanced at the screen for a split second, then told us that she had nothing.

The laundry facilities weren't working and there were holes on my comforter.

Worst experience I've ever had

Room smell

Dirty room, leaking faucet, old furniture, smelly room, hair on the shower wall. Even give me a key for a room still have people’s stuff in it.

Very good and strongly recommend

Everything was nice and clean, however in the room that we got the walls are thin. It seemed to connect to another room and because of that we could hear everything from the other room.

Pretty good

The property wasn’t as expected, the location wasn’t the greatest, very little staff, the room had roaches and to make it even worse they gave me a different room from the booking; Not the best experience and definitely not coming back to a holiday inn express.

great!

Disappointed for the 2nd stay the Treadmill was not working. Note: it was not working in June 2024 as well

This was our first time staying at this property! I love it! The break fawns amazing’ They kept us supplied with clean towels! Thank you

Great place at a great price

Every year we take a trip to Texas, we stay at this hotel.

Nice and peaceful stay. Very spacious and clean room. Very nice breakfast

The hotel is good, breakfast was great. Getting a little old though. Staff very friendly

Was ok, people not very friendly

Walk to convenient store , food places. Shuttle to the airport. We enjoyed our time there.

While staying on the second floor above some reception hall I guess you could hear all the music and all the people below and could not sleep until 2 o'clock in the morning cause that's when the music stopped and everybody left

Outstanding!

Like it the coffee cookies juice

At the woodlands location was a horrible experience. Felt unsafe for my children and the front counter staff Charles was very inappropriate towards my 9 year old daughter. I tried to think he was overly friendly but it got extremely weird and uncomfortable for my daughter that her dad was brought into the situation and it got a little heated. We definitely has to leave the hotel to find somewhere safe for our family

Everything was good about the hotel

The facility & rooms were clean. Staff was friendly and the continental breakfast was appetizing. Would recommend

Nice staff, VERY Dirty hotel. First room had Roaches in the tub. Second room was better but still did not feel completely clean. Buildings smelled of engine oil and cigarette smoke. Ok for a quick cheap stay if you have no other options, but I wouldn't recommend.

Horrible run down property. Even for the price is was just awful.

Very confortable and safe!!

I wish the jacuzzi outside was working but the breakfast was great !

The hotel was nice and clean, I love the the dove products in the room, only thing wrong with my room was the water dripping in the bath tube after turning the shower and bath water off, so we had to close the bath door so we didnt hear the dripping sound.

Very Disappointed!!! After traveling 8 hours to Houston. I checked into the hotel. Not once did they mention that there was going to be A very large party with extra loud music that was going to there until after midnight!! The music was so loud that the rooms were shaking! There were so many people and cars that the actual guests had to park and walk a mile to get to our room! They would not refund my money and I had to leave to go and find another Hotel which was an hour away!! Very inconvenient and very disappointing!! You get a room to rest not to have to deal with loud music and people! People that did not have an actual room!! Total unacceptable!! I should have been informed at check in. Not when you are ready for bed!!! Customer service did say it was there bad we should have been told, but there was nothing they could do!!!!

It just wasn’t the greatest Holiday Inn I’ve patronized

of the hotel was very dirty and even the main doors where you enter and exit the hotel were horribly dirty as well. I stayed at this hotel because I saw online that they had a very good rating. But I don't know who wrote those ratings because this hotel was horrible and super dirty. I also picked to stay there because I have stayed at a Holiday Inn Express before and it was amazing and super clean. I am disappointed because I paid $245 for a dirty room and hotel. Everywhere I looked in this hotel and inside my room of this hotel was very dirty.This is unacceptable. I will never stay here again.

Noticed that they were feeding a stray. Impressive Will stay there again

Location wad perfect