Heritage Place Houston Brookhollow

Great location close to everything, but not in the middle of the craziness. For the price its a good option.

Superb

Superb

I like the location it was very clean & the staff was amazing especially Josh & Rosie. I will always choose this place Nothing

Josh & Eosie are amazing

Very nice room.

Read our other review. Stayed here twice. Rosa was the high light. So friendly and welcoming. Read other review.

Location, price, close to some restaurants,bus stop not too far to airport. Rosa was a lovely addition to the business so friendly and down to earth. Felt very welcome. Conditioner had run out. but was quickly remedied. Bathroom wee bit dated but fine.

Very clean and price was perfect Everything was great no complaints

Great Parking to full

Very good

I like that the property was very clean and wasn't a huge hotel with tons of people. It was in a good part of town and a great value for the price! The pool was nice and the rooms were nice and cool. Nothing

Always great , great staff nice and clean

Room was cleaned it smelled real intense with cleaning supplies. Did not had a chair for the desk and too pricy fir the comodities.

Comun, bien ubicada a 15 min del downtown

Good

Great location. Property was as described. Convenient to the city. Made for a pleasant stay. We will consider coming back and staying again for our visits to Houston area.

Great thi gs

Exceptional

Decent hotel for sure. Great deal on the room is why I chose it. Conveniently located near a Denny’s. Cold A/C

.

I love how easy it was to find and in a good location around shopping centers and restaurants. Check in and out was super fast. Loved it. My room was right next to the elevator. I could hear the elevator all night. Customers should be informed about the situation in order to have another option

Location and value Parking could use more lighting on the side of the building

Very good

The hotel was beautiful and well kept. The room was spacious and I had a nice stay. I was disappointed that there were no breakfast options made available.

Rosa checked me in and out and she was super inviting and friendly now I’m not one of those people who typically asked for much of anything so I can’t say she went above and beyond, but I believe she would have if I needed to it rained so I didn’t go in the pool so I can’t speak much on it didn’t go in the gym, but the room is nice just far enough out of the city but definitely rent a car if you plan on being downtown

Very Comfortable King Bed. Spacious Room. Bathroom had water damage on ceiling and Black Mold growing. Very small trash can.

Was a good stay. Price was good; room and hotel, generally, was clean. Hot water didn’t work well in my shower, but not an issue for me. Good value!

Great stay friendly staff, clean all around and convenient location. Close to the highway for easy access to downtown.

This property used to be the courtyard Marriott. Be advised that it is no longer that level of hotel. My first two nights were OK because of the price. The room was fairly clean and despite the loud air conditioner I like the location of room. However the air conditioner would turn on and off during the night leaving the room muggy and weird smelling The hallways were muggy and smelled of humidity. I asked to be moved to the top floor because usually that mitigates humidity in this type of climate. Again the new room had air-conditioning problems. The air conditioner was even louder. There was a roach in the bathroom. There was a ring around the bathtub. The shower didn't work properly and so the tub filled up while you were trying to shower. I pulled back the curtains from the window and found filthy floorboards and someone's underwear. Needless to say I didn't touch it Move on you can't win here. The daytime front desk lady is pretty friendly but again they don't want any complaints or have to offer any service. I won't stay again.

Exceptional

Exceptional

Great stay, clean and quiet

Very good

Great stay, great place!

Where I stay when I have to be in Houston for a weekend. Basic but good.

The area, the places to visit around the hotel. Also liked the easy access to check in and out The tub does not empty quick enough during shower it creates a puddle. Refrigerator didn’t work in first room had to move rooms.

Ice machines did not work had to go to different floors for ice

Great area and close to many restaurants. Tub created a puddle while taking a shower

Great area, close to many restaurants Ice machines did not work had to go to different floors for ice

The area, the places to visit around the hotel. Also liked the easy access to check in and out The tub does not empty quick enough during shower it creates a puddle. Refrigerator didn’t work in first room had to move rooms.

Superb

Great area and close to many restaurants. Tub created a puddle while taking a shower

I like the room very clean and comfortable I sleep good. Smell really good when you check in on the lobby

NA

Bed and pillows outstanding NA

Good value for price No breakfast facility. Only complimentary coffee available in room, no tea

Good size rooms!

Passable

Good parking, convenient location

The hotel was very clean, comfortable, and well maintained. The staff was friendly and welcoming, and the check-in process was quick and easy. The room was quiet, the beds were comfortable, and the breakfast had a good variety of options. The location was also convenient and easy to access. I was pleased with the place overall

The hotel was very clean, comfortable, and well maintained. The staff was friendly and welcoming, and the check-in process was quick and easy. The room was quiet, the beds were comfortable, and the breakfast had a good variety of options. The location was also convenient and easy to access. I was pleased with the place overall

The front desk lady I think was Julia or Julie? She was super helpful and pleasant. I would stay again

There was no maid service for the three days we stayed. Front desk was out of towels one time when we went down to get fresh ones. TV is on its last leg and they do not even provide coffee in the lobby.

Superb

The front desk personnel were so rude and it seemed they hated their job it was kind of sad. I didnt like that it didnt have complimentary breakfast..

It smelled good and very clean The front desk personnel were so rude and it seemed they hated their job it was kind of sad. I didnt like that it didnt have complimentary breakfast..

The bed sheets also appeared unchanged, with visible stains on them, which made the room feel very unsanitary overall. When we asked for new sheets, the new sheets also had stains on them such as gum and very old brown stains. Customer service was also poor. The front desk was frequently unattended, and we often had to wait a long time just to get assistance or ask basic questions. Additionally, a family member staying in a separate room had to switch rooms four different times due to ongoing issues. One room had broken AC, another was dirty, and the problems kept continuing from room to room. Overall, this stay was absolutely not worth the cost. The property felt much more like a low-quality 1-star motel than a hotel. Very disappointing experience, and I would not stay here again.

Great stay , clean rooms , great staff and nice and quiet

At first it was alright, not super clean but at first glance wasn't to bad but then I went to go swimming in their pool and it was dirty so dirty I wouldn't go swimming! I even tried skimming it but decided it wasnt worth it! Then they have the worst case of Nats I have ever seen it was gross!! Then I noticed all the in and out traffic not just a busy hotel kind of busy but a pay by the hour kind of busy! Then the final straw was I was on the 3rd floor and their elevator quit working so I had to carry all my luggage down 3 flights of stairs never once did the guy working there offer to help!! Never again would I stay there

Exceptional

The room was nice and clean.

Always a nice and pleasant stay

Great stay, clean rooms, easy access to freeways both north and south. Great staff

Nice clean hotel! Comfortable bed. Microwave and fridge!

Great stay , clean room , nice and quiet

Bad

Clean toom

Poor

We find this Heritage Place to be ideal for our stays in Houston. The location is great, as TC Jester is one of the most park-like streets in town, and it becomes our main artery. Fairly near Karbach, the breweries and eateries along Wakefield, and even friends in the Heights. The building and rooms are top notch. Lovely carpet and pool. And a special shout out to Rosa, who works the front desk in the mornings. She's a delight.

Location was good Elevator makes a loud sound. Bathroom door couldn't close. Bed was not comfy.

Very good

Elevator makes a loud sound. Bathroom door couldn't close. Bed was not comfy.

Very good

Room smelled bad, and there were hairs in several places in the bathroom. The staff was friendly and available. We switched to another hotel after the first night. This was a case of “ you get what you pay for,” since the hotel was inexpensive.

Exceptional

The only bad experience my wife and I was our room was really hot when we had it 68...but other than that it was good..

Great Value. Would stay here again without a doubt!

Everything look good and clean and friendly. Thank you

We will definitely stay again when we come back to Houston

Exceptional

Location and price. The property is showing wear.

Superb

Location and price. The property is showing wear.

There was no coffee available. No breakfast but was not expecting it. Have coffee available.

There was no coffee available. No breakfast but was not expecting it. Have coffee available.

This is my favorite hotel to stay at in Houston. It’s conveniently located near all of the restaurants, bars, and shops of the Heights. The rooms are always clean and the hotel is family friendly. It’s a great place to stay whether you’re on vacation or traveling for work. The WiFi is fast and all of the televisions have access to Netflix. If you need assistance during your stay, the hotel staff is knowledgeable and friendly. For the price, you really can’t beat it. I can’t recommend this hotel enough!

Better spraid

Great stay for an affordable price!

The room was neat, well organized

Nice little budget hotel in an awesome central location. Staff was nice, room was mostly clean except for the drink glasses and a dice found on the floor; the shower could use some TLC with the caulking and a big crack in the side, and the tp appeared to have been left from the last people and just folded up on the ends. The tp holders sucked and we opted to just keep it on the counter so it wouldn't fall. No contintental breakfast and no microwave in the room which is a bummer, but they did have a microwave in the lobby. Good amount of decently clean green space to walk the dog. The window AC unit worked well enough if we kept the constant fan on and the temp low, otherwise the humidity in the room was pretty uncomfortable. Overall, decent place for the location & budget.

Nothing everything was great

Eveything Nothing everything was great

So so

Not a 3 star as prescribed.

Not a 3 star as prescribed.

A/C to noisy.

Very good

Very good

Rosa (reception lady) is amazingggg. She was very kind and attentative. The room was spaceous and clean. The hotel is local to gas station, food ect and the highway which is a bonus

Todo perfecto, para el precio la verdad muy recomendable

Good

Everything was good!

Breakfast would have been nice. Room was great!

/

This property must've changed hands? Zero signage outside or in, so finding the place at first is a tad tricky. Decently comfortable, Room was in good condition. Some road noise to contend with, and they must use a sanitizer that is a little aggressive in terms of smell.

This property must've changed hands? Zero signage outside or in, so finding the place at first is a tad tricky. Decently comfortable, Room was in good condition. Some road noise to contend with, and they must use a sanitizer that is a little aggressive in terms of smell.

Quick check in. Shower water would constantly run

Quick check in. Shower water would constantly run

My stay was great, everyone was extremely friendly and helpful.

Very easy and good value

Very friendly and helpful staff. Well located to all points in Houston. Easy to park near the front entrance. Would have been nice to have food available in the lobby area - at least breakfast.

Would have been nice to have food available in the lobby area - at least breakfast.

Great staff, clean room nice and quiet

Great stay , nice and quiet

Everything was fine, nothing to complain about and for the price definitely a great deal!

Great stay clean and quiet

Great stay felt like home The room and location good

The room and location good

The Hotel lobby was very clean and inviting. My room also was very clean and the bed really comfortable. The only thing I didn't like was that my TV in my room was not working. I ended up watching a movie on my iPad, but I would have preferred the TV.

Very good

Very good

I couldn't stay longer

Good

Very nice, friendly staff. Nice view of the pool. I couldn't stay longer

The Hotel lobby was very clean and inviting. My room also was very clean and the bed really comfortable. The only thing I didn't like was that my TV in my room was not working. I ended up watching a movie on my iPad, but I would have preferred the TV.

Access to and from Exhaust fan not working in bathroom

The breakfast could've been bigger and the ice machines need maintenance.

Access to and from Exhaust fan not working in bathroom

It was clean and easy to get to from the highway. The pictures on the website were actually legit. The price was great thru booking.com. The staff was nice and laid back but not too laid back. Great experience!! The breakfast could've been bigger and the ice machines need maintenance.

Very good

Clean, comfortable, quiet

Needs maintenance, toilet paper roll holder garbage, shower doesn't drain well, TV has white lines going through image, TV remote poor connectivity, sticky stuff on desk, people in parking lot making noise which for hours at night which comes right through the AC unit

It was neat clean and convenient

Bed was comfortable. Staff were friendly and location was good. There was throw up in the elevator overnight and into the morning without being cleaned up, no soap/shampoos in bathroom as well as lack of trash bags.

Superb

A/C effective, clean room. Smells really good everytime you enter the lobby, and look nice

I enjoyed the bed it was very comfortable Where should I even start…. When you first walk in it gives very high end and luxury, but then when you begin to check it’s a $100 deposit and if you have a pet it’s 40 dollars out of that. We were told we would get 60 dollars back from the deposit but instead we are only receiving 53 dollars because they charge taxes on the pet fee which was not discussed. I was told the pet fee was 40 dollars flat. Then we get into the room and there’s no microwave and a small fridge that was falling apart can’t put anything in it outside of a kids juice. Then the TV had lines on it barely worked the color in it was also messed up. They also don’t provide breakfast and the restaurant is not open at all. It is not worth the price but hey atleast the bed was comfortable

Perking and location

Clean room, great staff, easy access to north/south freeways

L like to be here when I can. They leave me alone. Not much to dislike. These people don't hassle me.

Clean and convenient I wished it had a coffee in lobby

The staff was really kind and helpful. It was conveniently close to everything and really liked that they had a security guard walking the premise at night. Rooms were clean and bed was very comfortable !

The ac was ok

We didnt get clean towels, the ice machines were not working, the washer and dryer tap to pay was not working. The staff was very short when they were asked anything.

Needed a place to stay at the last minute close to the hospital. This place fit the bill perfectly.

Great stay, easy access to the freeways. Clean room, nice and quiet

Kool

No microwave in room

This hotel has spacious rooms and accommodating staff. Food and coffee are close and easy access.

Great staff , clean rooms , nice and quite

Clean room , nice and quiet, great staff

Clean room, great staff, great stay

Great stay, clean room great staff

It was a very clean and comfortable environment. Not crowded at all and convenient gas station in the parking lot. Smelled amazing throughout the hotel It's a little dated on the outside and interior but overall not too bad. Comfortable bed and sofa. Oh could use new TVs

They asked for a $100 deposit, I did not damage anything there, it has been a month and they still have not reimbursed me...

Quiet and clean

The hotel is extremely clean and enjoyed our stay. There was no breakfast but ha a coffee maker in room. Very reasonable prices that seemed too good to be true but it was. Very happy!

Air conditioning was very good

Clean room, great staff , nice stay

It was a good stay

Clean, well furnished room. Reasonable price. We only stayed one night to go to a reunion. Easy to get to BUT be warned that they have NO signs with the hotel name or address on it! We wondered if it was recently bought out but we couldn’t find any old signs either. Just look for the building carefully!

Clean room , great staff, nice and quiet

It was easy to get in and out with good coffee around the corner.

Great stay, clean room great staff

Staff didn’t acknowledge you unless you spoke first. Our fridge did not work. Ice machine on 3rd floor was off. A bachelorette party was on 3rd floor and they were very loud and did a sing song ditch 2x while we were sleeping. Called front desk and they had to notify security. Though I tried to be nice, I can’t stay here again. Very displeased.

Great stay, nice and quiet

Clean and safe hotel

Room was quiet and clean. Staff were pleasant. Nothing bad to say. Great price.

I called the hotel and they said they haven’t had any other complaints so they said they can’t do anything about it. It’s unfortunate because I stay here quite a bit (2 days/week) and now I need to find another hotel to stay in when I’m in town for work.

It was good place to stay for a quick trip to Houston with our dog. Easy parking, friendly staff and convenient location. Also, loved that there is a little convenience store.

Good location. Reasonable price. The property does seem to be a "faded flower" of a hotel --- built in the 80's? There is strange chemical smell in the hallways, as reported by many. The room was spartan but spacious. It served my purposes for a quick overnight.

Has become my standard place to stay because of location and cost.

There were hairs on pillow case and one pillow had stains.

Excellent

Always a great stay, clean room and great staff

Clean room, great staff

Room service did not replace the towels or make up the beds

Great quick stay and location in Houston

Yes

It served the purpose. Excellent reception clerks. Close to several places to eat at walking distance.

The sink was stained and leaking the shower was leaking but the room was spacious and generally clean

Always clean and staff is always great

Not clean, old, check in guy was not friendly and t

One night I asked reception for a spoon to eat a yoghurt, and the staff member — wearing sunglasses indoors at 1am and appearing out of it — dismissed me, saying they do not have any cutlery, which is hard to believe. Overall, there are better options in Houston for the same price.

Clean and quiet

We came in late, I hoped for a nice place, was old, not the cleanest and I did do not like it when we left that staff is smoking at the entrance. Horrible smell. No breakfast or coffee for guests.

My room was clean, air conditioning good, the staff seems to be able only when you check in and check out, nobody cleaned my room during my stay. Also, the hotel is very close to Karbach Brewing Co. only 4 minutes away making it very convenient. And one last thing… the parking lot is not safe, they need to work on this; put cameras, fenced the parking lot or hire security at night, someone got their four tires stolen in the parking lot over the weekend 3/28/26. Htown is something else.

The lady that helped me check in was super friendly and overall nice stay

Clean room and friendly staff.

A/c unit was loud, room had a musty smell. Otherwise nice.

Yes

Everything was pleasant at this property. As with any downtown Houston hotel make sure you lock your car. Hotel looked like they might have been renovating there bar eating area and it was closed, but we did not need that amenity so I did not pay that close attention

Very clean room and a wonderful and friendly staff

Yes, the room was very clean and the staff were very accommodating. The beds/pillows were also comfortable and clean. I am not sure if the dining area is ever used, but that looked like it would be a pleasant place to have some small buffet type breakfast if it were open. Maybe, it is only used on some occasions, and the convenient store located in front of the hotel served my needs for breakfast food anyway. Thanks for doing a great job. I would like to stay there again when visiting Houston.

Overall, it's a nice place to stay and I would return.

Property was well-maintained. Very fair price for quality rooms.

YES

Clean room and staff was nice

Nice

Clean,quiet, great location

Very nice and clean hotel with friendly staff

The cons to it was that it didn’t have a working bathroom moisture fan. The elevator that’s close to our room was out of service as the only one elevator close to the front desk was working. We’ve been warned about parking in the back of the hotel as it’s known for car theft. They will have security making sure no nonsense occurs. But it’s best you park by the FRONT of the hotel, gas station or bank.

The bathtub didn't drain well. Short of bath towel. The bathtub faucet was installed upside down. After booked and said the sofa sleeper was not available.

I stay at this property frequently due to it's proximity to my client while I am in town. During weekdays the price is fair for location and what you get. Weekends I avoid because price goes up/value goes down. I appreciate that it is here, just wish it were a bit cleaner.

Gym was good for what i needed

Clean room , nice gym great stay

Nice and clean

Improvement, continental breakfast, or some sort of, it doesn’t feel right to get up without coffee.

Staff was very hepfull, the room was very nice and clean over all it was excellent

Property is a bit outdated. Friendly staff and room worked and was clean. Plenty of parking however it should be illuminated better. Good to stay for a night if you are passing thru.

The room was clean and comfortable. The bathroom needs some touch ups but it was clean. No complaints for the price.

Building in terrible condition. Actually scary non- the less nothing happened but it’s give that vibe. Staff very nice what can they actually do. I had one wash rag upon check-in, didn’t even bother asking for another one after reading all the comments. I checked out 2 days early smh. I guess for the pricing this is what you get. Oh, no breakfast I’m guessing they stopped this??? Idk. But yea I’ll pay the after money next time!

Parking was a bit sketchy

Clean room, great staff, secure

Gym was a delight

This is a....functional...hotel. There is nothing special or stand-out about it. There were stains on the bed skirt, stains on the ottoman fabric. The spout for the tub was loose from the wall. That said.... there was art on the walls, the AC worked well and the staff was nice.

Room was clean. Staffs were

Great stay

Pet friendly. Its fine.

Free self parking!

Clean rooms good location and good value

Great

Great

Great

Great

Clean room but shower needed a little more scrubbing.

Great

Great

The room was clean and neat

Terrible service

Nice and clean room!

Clean room and comfy bed but the tub needed to be scrubbed. The vent in the restroom did not work, there wasn’t a microwave in the room and no streaming apps were available to watch on tv, only cable.

Great

Great

Great

Great

Great

Great

Courtesy of staff!

Enjoyed the stay there. The hotel smelled nice, staff was pleasant, pool was nice.

Great stay

Great customer service everything worked great for our 3 nights

It was quite

Staff were nice. Room was outdated. There were stains on the covers. Ac unit was broke so the room was extremely cold. Bathroom very small.

Room was in good condition and the staff was very nice.

The room was clean and the staff were very friendly, polite and helpful. We stay here often.

Great

Clean room , friendly staff and cozy lobby to relax and safe secure area

Great

Sheets didn't fit, and no cleaning during the stay.

卫生 服务好

方便 卫生

Also, I fell in the bathtub and hit my head. Rosa from front desk did get us a bath mat for bathtub. Now I’m suffering from pain and need my medical bills to be paid. Still waiting for owner to contact me.

123

卫生 服务好

Great stay

Great stay

It was a good place to spend the night.

Breakfast not offered. Place was clean and did not stink. Not much immediately around the area but close to the hospitals which was the reason for our stay.

服务态度好，卫生

Yea room temperature was at my control and I was comfortable the entire time I was in the room

One of most pleasant motel stays I have ever experienced. A plus

Pros: Very clean spacious room, wooden cabinets and headboard with a cold refrigerator. Quality bedding. Quality bathroom amenities and towels and great showerhead. Convenient and strong anti-slip handle in a small but adequate shower. Good coffee in the rooms. Front desk will provide more. The weather varied during our stay but the thermostat in the room was easy to adjust | the AC unit worked well and quickly on either cool and heat as needed. Fitness room was clean and stocked with towels. Cons: Beds were too soft.

When I arrived for check in, there was only one person on duty and he was busy away from the front desk. The room was clean and comfortable. Heater and tv worked fine. The toilet flushed slowly but eventually worked.

Amazing place to stay while in Houston

1 coffee pod for 2 days. none in lobby.

Just a quick in and out. Only disappointment was lack of something for breakfast.

Good

It is essentially a high-scale motel, which was very misleading. There were small roaches, and the bathroom and shower were outdated. The property also does not display the hotel name outside, which added to the confusion. I was misled by the photos and am extremely disappointed with my stay.

The room was clean and the bed slept pleasingly well. My stay was quiet without any problems.

Clean and spacious room. Unfortunately, there isn’t daily room service and there is no microwave in the room. I was disappointed that the only one available was downstairs next to the front desk. Staff was polite and friendly

Very nice staff

The gentleman at the front desk is wonderful.

Nice front desk staff. Friendly check in. Good location and priced right.

Great price, close to where we needed to be

Pet friendly- easy parking- quite hidden location. Little gem.

Clean rooms and comfortable bed

The lights went out. Fire alarm when off all morning. Had to leave early no refund

Stay 4 days no one came to clean room no one checked on me anything

Good location

No one at the front desk at check in. Waited at least 15 minutes to have someone finally check us in. Strong perfume smell throughout the hotel. Room quiet and bed comfortable, but we saw a few roaches on tables. There isn’t a sign outside for the hotel, so we almost passed by when we were trying to find it.

Rosa was absolutely amazing! The room was big. The bed was comfortable. It was clean service was quick. Whatever we needed yhry responded to requests quickly. And the price for what you get is unmatched and it’s in a great location in Houston.

Nice

Yes to all

Great staff and the room was very clean

Bed was comfortable, staff friendly, gas station beside the hotel and restaurant across from the hotel all in walking distance.

Everything works fine

We love thi

Good

Decent place to stay for the price

I enjoyed staying here! Quick and efficient

Staff is great, just wish they had microwaves in the room.

The bed was comfy and clean but the bathroom faucet could use some work

Other than the bathroom having visible mold & thin walls. It was a nice stay

Average, not as bad as I’ve seen reviewed but not great either

The room was very clean. And the staff was friendly.

Room was never cleaned my whole 4 days there. Also there was no fresh towel or rags given to me.

The room smelled so bad , I had to use a can of Lysol . Something died in that room, the wall had a big stain on it Room 335 should not be rented out

It was great!

The room was clean, the hotel is a nice older property. I was skeptical at first wondering why the price was at the lower end. I read the reviews and said ughhhh why not. Don’t over look this place if you’re in Houston!!! We spent 3 nights and enjoyed everything, including the location and easy access to the freeway and restaurants. Rosa was a pleasant front desk first greet and made our stay.

It was centrally located to everything that we needed to get to.

Clean room

Walked in around midnight, and no one was at reception. I called multiple time, called out, and knocked on the desk. After about 20 minutes a worker with dark glasses presented and checked me in. Other than that, it was conveniently located near all the events and locations I needed

The hotel and staff were really nice. The rooms were clean and very spacious. The lobby was inviting and smelled so nice no matter the time of day! I need to know what that scent was. Only downside to the stay was that the hotel has no signage so it was a little hard to find.

I haven't got my 100 deposited from the hotel and i call and no answer at all . So i was scammed from 100 dollars

Nice stay and very comfortable bed. Quiet room. Will stay again.

Clean room and staff

Polite staff and always clean when I have visited in the past! I only wish you served a continental breakfast.

Good

Was great

The room was spacious, but honestly for the ratings that this hotel has, I was expecting a little bit more. There’s no continental breakfast, my first room had no hot water, and the second room had only hot water in the face bowl, but not the shower. It was a bit noisy on the first floor, which was well was moved to after third floor had no hot water. I like higher level rooms for a quieter space.

Room was really cleaned . I enjoyed my stay except the neighbors were really loud and you can hear everything inside your room. Other than that it was good

Our room was good. Staff was great, efficient, and friendly. We had no issues.

Nice rooms and great price

Hotel needs to be updated

One of the worst room experiences we have ever had while booking with Expedia. I recommend Expedia to audit this hotel’s rating. The bathtub had disgusting yellow stains that made us cringe. The room was very noisy. The 2-star I am giving to this hotel is only for the front desk lady in day-2 who was kind enough to quickly shift us to another better room.

Check in was quick and efficient and my room was very clean.

The opening and closing of the door next to my room (I think) made it sound like someone was trying to open my door. Staff was friendly and everything else was ok

Room and hotel was clean and well equipped!

Was a clean room no problems with anythingg wish they would of had breakfast or coffee but besides that we enjoyed our stay

wouldnt change a thing

Staff was not diligent, there is no house keeping and they had to change my room because of roaches

Good

位置很便利，以前应该是万豪旗下，现在自营了

Staff are nice, when I complained about the noise the first day the moved me to a room in the back.

Convenient location and clean rooms.

Very clean and spacious room with a useful desk and comfy sofa. Great location, though the traffic noise outside was a little loud.

Staff was amazing

Everybody was nice and polite in the rooms were really nice walking distance to convenient store

Everything Was Great

TV drops signal very loudly, staff was okay.

The room was very comfortable. And the staff were very friendly and helpful

Great staff, quiet, super clean and comfortable

Very very nice staff

overall it was a good experience besides the fact that they did not have any drinks at the front desk.

Air conditioning

Great hotel, modern and clean. Huge king size bed and beautiful decoration all over.

Nice place but don't like the fact of you have to pay a deposit and you never get it back. Just extra money for them to put in their pockets. But other than that it's a nice place

Great

No front desk staff

Took a couple days to get extra towels. Not a big deal but again?

Whenever we are in Houston we try to stay at this property. Our requests are almost always fulfilled and the staff is great! Jerry R.

We only stayed to rest for the day. It was clean, easy to find parking, and zero issues in the room.

I asked the front desk two nights in a row to please have the room serviced because the bed sheets were coming off the bed, and the bathroom drain was not draining fully. Nothing was done to the room.

Dated but nice, quiet and clean.

Nice employees at the front desk

Our sink broke and our toilet went unrepaired for 2 days straight. It was hard to get new towels.

Perfect location, great staff

The stay was great

good place to stay at.

Clean room, good for budget traveling, plenty of parking, good location and access.

Great stay! Very comfortable and excellent price. No complaints and the location was central, close to everything! Rooms were super clean and great shower.

The room was clean and spacious. I liked the smell of the hotel. Carpet needs to be updated. The staff were friendly. There’s a fridge in the room and a microwave near the front desk, which were useful for us. There’s also a gym and a swimming pool. Not much eating places in the area. There’s a Shell gas station nearby.

Great overall stay

Clean rooms

Very clean ,nice welcoming stuff

Ample parking, clean room, reasonably priced and great friendly staff! Also, good food and convienence stores within walking distance! We will definitely stay there again in the future!

I definitely won’t ever stay here again. The bathroom was not clean, there were long black hairs on the shower wall and the floor. The TV had white lights and streaks all over the screen making it difficult to watch. The front desk staff did not care about anything and marked me as a no show an hour after check in time (3pm) and charged me. When I showed up at 4:30pm, he didn’t check me in, he just gave me a room key.

100$ deposit required. No breakfast offered

Loved it, i will be back

The pool was cold and not clean. No breakfast as was advertiaed. Very few snacks to purchase.. Bed was clean and confortable Bathroom was clean. No signs anywhere, so we had a hard time finding it! There are restaurants close by. saw.

Everything was good about the stay except the fact that they don't have breakfast. Everything else I enjoyed it was a great stay.

Nice and clean

My experience at this hotel was very negative. The staff does not respect the privacy of the guests; they keep an eye on what you do and talk about it among themselves, which is uncomfortable and unprofessional. In addition, the towels had a bad smell, which leaves much to be desired in terms of cleanliness and hygiene. Instead of providing good service, the staff was rude and unprofessional. I definitely do not recommend this place.

I was able to check in early which was nice. Staff was very friendly and the room was clean. The location was convenient fir my stay.

Staff was exceptional, great place to lay your head, hidden gem!

Great location and fairly priced. The front desk staff lady is super friendly, thank you, Rosa!

Maybe i missed the email or alert but there was no breakfast : bar service ! Tv in room static all weekend ; on top of not having many entertainment options ( channels ) Lamps in room flickered all weekend . On top of minor smell throughout the building ! Staff was wonderful , whenever encountered .

The pool was nice staff nice hotel was clean and smelt wonderful

Everything good

It had a rather large lounge area. The restaurant part was closed by the time I checked in, but I noticed that a few customers were in the lounge reading or talking with their family members. So it had a good friendly vibe.

The property is very well maintained, and the staff is very professional and friendly.

Great service

Front desk very nice

Everything is good

The hotel still has AC boxes next to the window, and they make a terrible noise at night, especially when there are many of them outside. They don´t offer coffee in the lobby (just a horrible coffee in the room, that you have to prepare yourself).

No frills, but good bargain

Reasonable and a good price.

nice

Everything was fine until the last 2 nights when someone brought puppies to their room and didn’t mind them properly. Room service only came when asked.

Great hotel service

This was an adequate place to stay for one night while travelling through Houston. It was cheap, but dirty. The carpets in the hallways needed vacuuming, the toilet in our room needed to be cleaned, there were little dead bugs on the carpet in our room, there was mold growing in the ice machine down the hall. We waited about 5 minutes for a staff member to show up when we arrived. On the bright side, the ac in the room was wonderful, we felt safe. We will not be staying here again.

good

Location

Quiet place.

Great customer service , clean rooms, quiet area

The best part was the host Rosa she was very kind and professional!

My second time staying very clean and nice

Basic hotel. No complaints

Great service

Toilet didnt flush, hot water from shower was lukewarm on hotest setting. Was too tired to complain or switch rooms.

My over night stay was good. The room was very clean condition. I would recommend your hotel to others as a nice place to visit 😊

Clean and comfortable. The front desk was very kind. They were kind enough to waive my $100 security deposit.

Good stay. Only issue was there was no microwave in the room. A/C was great.

No frills but good bargain.

One star property. Rooms dirty, ac did not work, window broken in half and stuck open. Garbage overflowing outside. Pit smell in halls, carpet filthy. Tile in bathroom broken. Bad neighborhood.

We were very comfortable and safe. There was a security guard walking around the parking lot the entire night. Our room was clean and staff was very friendly.

They cancelled my stay , told me they had no more rooms !

Good

Hello, I want to share my experience. I was switched rooms four times due to serious issues, including stained sheets, roaches, and even being given access to another guest’s room. This was not only inconvenient but also left me feeling unsafe and dissatisfied with my stay. Given these circumstances, I believe a full refund is appropriate. I appreciate your prompt attention and resolution to this matter.

Whoever designed the toilet paper location should return to design school

Very quiet, Very professional

You get what you pay for. The hotel is somewhat well maintained.

Lady who works at the front desk in the morning is very sweet and welcoming

Good

Amazing

Enjoyed staying here

Affordable, clean and pool access

Will definitely not be returning

Nice Hotel and very clean. Highly recommended

Stayed 2 nights - room was not cleaned for 2nd night no clean towels - toilet flushing is extremely loud… but the worst is getting past the entrance— strong urine smell, I was debating on canceling my stay …

Bed comfort, easy parking

I did not like the fact that it did not have easy access to the pool area. No breakfast provided

They no longer have breakfast so that was a bummer

Can see prize and value together

I felt at home.

Immaculate!!!

front desk clerk clearly didn't want to be there

Good value

The staff was kind. The hallways smell lovely. I had to move rooms three days into my vacation because the air conditioning went out. I had to wash my own bedding because it was dirty with yellow stains. The rooms smell. I was not offered any sort of compensation for having to move rooms or helped with moving my things to another worse smelling room with dirty bedding.

Vvvvg

The Stay Was Great Wish they’d offer breakfast for the guest other than that the overall state was good

Very Friendly staff and clean establishment.

Everything was fine but it is disappointing they don’t have a morning breakfast or coffee bar

I liked the lady at check-out

Spacious room, great pool, the only thing I didn't care for was the bathroom, its was a bit small and uncomfortable.

Great stay

Room was smelly

Muy bueno todo

Great

Everything

Friendly staff, clean environment

Excellent customer service..

Comfy for the price

Very good and clean

Ac unit is very loud and would kick start every 10 minutes we didn’t sleep well because of that

Hotel was ok. Area of Houston seemed sketchy although it was close to everything

The property is. Little gem. Very clean lobby and rooms. Bathroom is outdated with the tub but it was very clean. TV not big but for the cost to stay it’s better than no tv. The staff were friendly and plenty of free parking. 24 hr Gas station and convenience store in walking distance from lot Will visit again. Swimming pool and fitness room very clean also.

For a night, it was ok. Business travel.

The staff were all super nice and the room was clean and comfortable. The only reason I did not rate the stay 5 stars is because there was no continental breakfast as stated in the description on Expedia and they had a security guard who was giving me the creeps. I got him lurking and staring at me anytime I was by the pool or taking my dog outside to go potty.

Rooms should be ventilated and better cleaned (maybe with some aromas) to pervert bad smelling

love

SO CLEAN!! COMFY BED AND QUIET.

Service was nice.

I liked it because it gave me what I needed for a very affordable price, which was a hotel room. Seems outdated but the room was super clean and comfortable, what more could I ask for.

Good place to stay

Heritage Place was fine with respect to my criteria. I would rate the facility as a 3+ overall. The price-point is appropriate. My short stay was fine by any reasonable standard or expectation. All Good.

Good

Beds, pillows and showers are decent. TV is about on last legs. Scratchy reception

Very good

Everything

Been here a couple times already and will be back again in the near future

Property is a lil rinky dinky

The reviews were not accurate. It was once a Courtyard Marriott, however, when we arrived there was no signage, no remodeling of older rooms, beds and furnishing are worn and needs updating. Ok for an overnight non-vacationing stay.

Clean rooms. Beds were great

Never seen so many roaches in one place. Rooms are very loud.

I wish they had vending machines or easy food options and filtered water was provided. It was a reasonable price and very clean.