Extended Stay America Suites Houston I10 West CityCentre

Bad

Location 'Extended stay" is false advertising. There was a kitchen area but it was useless. No pots, pans, silverware, utensils, plates, glasses, cups, napkins/paper towels, no coffee pot or coffee. Even though it was advertised as included. When we asked about it we were told there would be a fee. 'Breakfast included" was a granola bar and coffee. No milk, juice, tea, fruit... nothing. The closet had no hangers. We were told they weren't included and that guests should bring their own. This place is awful. RUN AWAY.. DON'T STAY!

'Extended stay" is false advertising. There was a kitchen area but it was useless. No pots, pans, silverware, utensils, plates, glasses, cups, napkins/paper towels, no coffee pot or coffee. Even though it was advertised as included. When we asked about it we were told there would be a fee. 'Breakfast included" was a granola bar and coffee. No milk, juice, tea, fruit... nothing. The closet had no hangers. We were told they weren't included and that guests should bring their own. This place is awful. RUN AWAY.. DON'T STAY!

Disappointing

The best thing about this property is the location! The mall and several restaurants are close by. I reserved a suite with mini-kitchen and there weren’t any chairs for us to sit on at the table to eat. There was a $100 (refundable) charge for kitchen utensils, and all I wanted were two forks. There was only one trash can provided for the kitchen and bathroom. We couldn’t even open the curtain for light because there wasn’t a sheer one.

The best thing about this property is the location! The mall and several restaurants are close by. I reserved a suite with mini-kitchen and there weren’t any chairs for us to sit on at the table to eat. There was a $100 (refundable) charge for kitchen utensils, and all I wanted were two forks. There was only one trash can provided for the kitchen and bathroom. We couldn’t even open the curtain for light because there wasn’t a sheer one.

Everything

They offered free breakfast, but all they had was snacks. Thats not breakfast

Bad

It was a nice room with comfy beds and lots of space There were some roaches

There were some roaches

Great location , the staff will try to hustle yoh to pay more if you are not careful . Bad management. Bad management

Great location , the staff will try to hustle yoh to pay more if you are not careful . Bad management. Bad management

Decent area It had roaches the big ones

It had roaches the big ones

Very good

there was no breakfast lied about breakfast

there was no breakfast lied about breakfast

When I arrived the next day the front desk person said my reservation was cancelled and that I was charged for the day that I did not stay there. The front desk person was rude and unhelpful. The facility looked warn down and not updated.

Nice Nice

Nice Nice

Cleanliness and staff were fantastic! The hotel is more like an old motel which is fine but misrepresented when booking

Bad

Nothing Everything

Bad

No cooking supplies, the hotel smells like mildew/dirty. Carpet smells dirty. Throughout the hotel it smells like Marijuana. They offer no compensation.

Nothing about this hotel

good location. comfy room I notified the property that I would be a late check in, after midnight. When I arrived I could only get as far a the door to enter the property and it was locked. A sign instructed me to use the phone next to the door to notify the staff that I arrived. Phone didn't work. I got the "you have reached a number that is no longer......". It was hell but I finally got in. I was asked for items such as ID/payment and the concierge went into a closed room with my items to handle the transaction. He comes back out with paper work for me to sign and again disappears into the closed room. I am not a fan of letting certain items with sensitive information out of my sight. He could have easily rolled up the steel current and handled all this. Then I was given a room that someone was already in. My apologies to the lady I awoke when attempting to get into to her room (232). I think we were both very startled. I went back down stairs and informed the concierge out what happened. Then I was told, "stay here while I go locate a room that is not occupied". How do you not know what room you have issued out??? He then got into the elevator and disappeared. He returned later, by this time I am about to pass out on the chair in the lobby, He says, I'm pretty sure I found you one. He goes into the closed room and brings me a new key card. I go back up to the new room and the door opens. Room is hot and muggy. Grrrrr!!! Shortly after being in the room, The concierge calls the phone in the room and ask me "how is the room? Is everything good? No one is in the room, right?" WHAT???? Is this really happening??? After about an hour, the temp in the room got to where i could a least fall asleep. In my opinion, there is some funny business going on at this property during the graveyard shift.

NO COOKING UTENSILS, NO BREAKFAST AS PROMISED, JUST COFFEE, TEA AND HOT CHOCOLATE. NO STOPPERS FOR THE SINKS, TELEVISION NOT WORKING PROPERLY. VERY LIMITED CHANNELS, NO PHONE CALL, A NOTICE STATING EVEN IF YOU USE THE PHONE AND YOUR CALL DONT GO THRU YOU WILL STILL BE CHARGED

Breakfast was promised and charged for, but not provided. Not even a water bottle given. The reception staff were extremely unfriendly. Overall, a very disappointing experience—would not recommend.

Clean no complain The elevator was not working

The room was what we expected except for the uncomfortable mattress. We also saw some drug use on the property so that was not so good. But it was a central place to where our family lives in Houston and the price was excellent.

Decent room with easy access to the freeway

Clean elevator is broken!

Very terrible behavior from the hotel staff on duty. I made payment for the hotel room via Hotelss.com I got to the hotel at early hours in the morning before 4am but was not allowed to check in. No room left.

Nothing The entire hotel smelled like mold & mildew. Eyes started burning when I walked into the room

Location

Elevator has been broken for months, they will not get it fixed. The rooms smell very musty. There are cockroaches everywhere in the rooms & I had 3 rooms for my crew 233,101,111. They say the rooms get cleaned once a week when you check in, they don't. Cars get robbed in the parking lot. A pimp is running girls here. If your key card stops working after hours. You have to call the hotel, go through a phone tree until you get asked if you are resident with a room emergency. Then you get connected to a call center and they tell you they will try to contact the night staff. 20min later she will stumble out from upstairs (assume sleeping in a room) and recode your key. Stoves in the rooms do not work well, maybe you get a microwave, maybe you don't. Toilets will decide if they want to refill with water or not. Bad bad bad

Elevators were out, room had a smell, saw a roach on the wall as I was leaving.

We stayed there as the hotel close by we usually stay at elevator's were out of order. I was very disapointed to find out the elevators at your hotel were out of order also.

Wonderful

property is under renovation - part of parking area is unavailable for use.

Wonderful

Great place to stay.

I have a permanent disability license with mobility issues and high fall risk...the elevator was out. Deplorable condition. The other hotel guests were loitering, disruptive, and scary...too much suspicious activity.

no breafast as advertized. location is great , very central extention of stay becomes expensive from initial rates

The worst hotel experience ever

Elevator been out for 2 weeks and still will be another week. I had to leave downstairs which was very risky of falling

Location was great but the bathroom issues were crazy

Good clean hotel.

Very cozy and comfortable !!!

Great and cheap

Great property

Very nice and accommodating stay. Especially due to their remarkable staff members. To be specific, Maria, showed a positive spirit, was very kind, patient and super professional during my whole check-in experience. It’s rare to come across this kind of hospitality these days. She definitely embarked quality when it came to customer service and I am appreciate of her for that. Thank you Extended Stay for your great staff and never disappointing rooms.

After waiting 2 hours to get checked in, there was roaches on the floor, tub and bed and it smelled like pesticide

Lock on room unsecured and staff refused to relocate. Said they issued a refund.

Very nice stay, clerks were very nice, definitely coming back .

The location was a little further out than expected.

Roaches

Air conditioner was cool

Full size refrigerator and 2 b

Family & pet friendly. Love that it has full sizs refrigerator and a 2 burner stove!

Literally laid my head down and two bugs came out from under the pillows. Fell asleep after killing the bugs and woke up and there were more..

not interested

Good

They claimed to offer free breakfast. Not only was that a lie, they didn't even have coffee, in the rooms or up front. They only offered decaf coffee, and that's i,!j- no breakfast bars, buns, nothing

I like the staff they where great on checking me in and checking me out and they where helpful in what I needed, but the things i didn’t like there where two big cockroaches in my room and outside it smell like there was a gas leak

Bien por el precio

Good

quiet, easy access to the interstate, mall, and variety of dining places

quiet, close to dining and mall

Back door propped open with a rock. Anyone could walk into building. Key cards never worked, had to get them reprogrammed each time I left. Ceiling tiles missing in hallways molding also missing. Trash along side of building and front entrance.

Great access and good location

The hotel recently had a fire so it smelled of mildew and fire the microwave in my room caught on fire me and my kids were in the room

I woke up in the morning and found dead bedbugs on my bed where I was laying. I have contacted the property manager with pictures so we will see if she reaches out.

Convenient. Close to mall and eating places.

It was terrible, my flight got delayed so I arrived at 1 am to the hotel but nobody was there for the check in and give me the key to my room. I ended up going to a different hotel, paying more, plus the commute, plus sleeping less hours

The mattress was to hard, not comfortable at.all!

Check in was easy with no surprised deposit. My service animal was at ease and not looked at in any way due to breed. Location had gas stations and food not to far. Studio had big refrigerator and microwave along with hot top. Bed was super comfy. Would stay again and highly recommend.

I stayed in a pet friendly floor because I had my dog with me. While I was out, my dog found roach poison in the room. Luckily they didn’t ingest it. When I notified the front desk that someone left roach poison in the pet room and my dog almost ate it, they became immediately defensive that “they did not do it” and did nothing to fix this. I was not able to leave my dog in the room after that due to the safety concerns.

I think the hotel is really good if I could change one thing is that they could do housekeeping a little bit more but other than that, it’s pretty cool

Good location. Requires some maintenance.

I've been here with my family for awhile. We are home hunting. On Feb 28th I was locked out of my room overnight because there is no night shift person available. I had to sleep in my car. Next morning, the two office people Guy and Lady met several people who were also stuck in the lobby for their lack of service, with no empathy and finger pointing. I was exhausted so I waited for the manager. She told me that no was Compensated and told me "give her a sec" and she never got back with me. I felt gaslighted and disregarded and lost my money for a comfortable night of sleep in my room. For safety reasons and comfort reasons that was unprofessional. Not to mention the roaches are outrageous. They should help pay for the stay it's so many of them. The staff is usually very kind and so is the manager but recently I had a horrible experience. So if you're the type to leave, lose your card, and may work at night, stay at your own risk because you may not get your money back and be met with no empathy in addition to your experience.

This property did not have the basic essentials while staying in an extended stay. Bathroom wasn’t equipped with a hair dryer. For an extended stay there wasn’t any dishes, cups, pots, etc. There wasn’t any ice machine at the facility. This place was such an inconvenience.

Nice quiet got plenty of peaceful rest and a nice welcoming staff

Nice and quiet. Staff friendly.

Quiet and close to interstate, mall, and eating places

Excellent

No internet the first day, I could walk 2 doors down to get internet on the other days. Had to use the hotspot on my cell do do any work. I used up all my data in one day. I ended up going to McDonalds to use there wifi. at the end of the day I was very disappointed I left a day early and went to LaQuinta

Check in was a nightmare. The front desk girl had no idea what she was doing. Papers were all iver the floor in the entrance when I entered. And she just watched me pick them up for her. Took 45 mins just to try to check in. Just to be told because it’s “so late” I can’t check in anymore. But the policy states check in cut off time is 12am I arrived at 10:56pm….. then saying her registers were already down for the night. Then having me go back and fourth saying I can. Pay cash but then I have to pay $10 on a card. Everything about this place was horrible. All for me to waste almost an hour and still not even be able to check in. She has absolutely little to no knowledge about what she was doing.

The staff was excellent. My only issue was allowing pets on the property, as one dog continued to bark through out the evening.

The rude front desk attendant took my money because I didn’t arrive before midnight. The unprofessional attendant was visibly upset they were interrupted. Despite speaking customer service who informed me the room was confirmed, this front desk person placed my reservation as a “no show” and took my money.

I like the friendless of the staff

Breakfast was granola bars only. Not even coffee

Great

Nice property....room door sticks is my only complaint...staff was awesome....hotel clean and quiet.

Roaches, not enough toilet paper

Everything was great except the room I stayed in had a dead roach and no tv access

poor staffing noone available at checkout

Great staff. Very clean and very quiet

The stay was ok...the front desk was not very inviting. I understand that check in is at 3p but i never been to hotel that will charge an extra fee for arriving 30m before check in...especially when your room is ready. Plus I'm a Marriott member.. i had to wait in the car for 30m. I will not stay here again.

Very nice staff for the most part except one. And comfy place.

Ok

Easy access to freeway, quiet, near lots of dining options and the mall❤️

Great location and quiet

Goid

its very basic property , dont expect much . but its close to energy corridor so ist covinient

Great hotel very quiet

Awesome

It had a bad smell and roaches everywhere from walls to bathroom to chairs.

Walked in and saw cockroach. Beds were comfortable.

Great service

Ok

Easy check in process, exterior always clean, good service

Convenient location

Nice area

Great service and love its quick access to the freeway. Lots of dining options near by and close to the mall

Toilet wouldn’t flush properly

Stayed here a couple times before in the past. This time I was on bottom floor. Its not my favorite. Not as nice at the top floors. The service and staff are great location is amazing. Everything is such a close drive.

Great

Great service 😊

Stayed for business. Clean room, nice beds, kind staff. Will stay again. Location is awesome.

It was fine. We stayed for 5 nights. The first night the big burner didnt work but the guy came up and fixed it as soon as we told they about it. Room was nice beds were good room was clean. What we needed for our business trip. We will stay again.

Beds are a lot more soft and comfortable compared to other hotels and love the kitchen area for extended stays for long periods of time.

I was over charged

Liked the quiet environment

Clean and neat and all things worked

I counted no fewer than 6 roaches in the bathroom, despite having no food in the room. This place needs a good pest control supplier.

Stay was fine

After losing power at my place, I was glad to find a this place. It was nearby and provided a nice haven from the heat for me and my pup.

The staff were great. My problem is with the wrong information on hotels.com saying only $25 for your pets per stay, when it's actually $30 PER PET PER NIGHT. The whole reason I booked this hotel was the supposed pet policy. Also, there's no real breakfast. It's a grab and go with trash muffins. That's not a breakfast. No protein or anything.

Had to book a hotel for a week during power outage. Room was very clean and comfortable. A/C worked great and hot water plentiful. Laundry available. Overall, a nicer place than some other more expensive hotels. Front desk staff were extremely friendly and helpfuli. Would absolutely stay here again. Make sure you get the upgraded wi-fi for streaming since TV cable channels are limited.

I was very disappointed with the way the room looked everything looked old and dirty.

The roaches in the room do not never stay there...

Na

ROACHES!!!! Checked into my room at around 11pm and the room had bugs crawling on the floor, walls and in the sink. Absolutely gross and very surprised the brand allows this.

We were checked into a room that had cockroaches. After speaking to the manager we were given a different room. Later on I requested to go back to the first room and see if I had left my water bottle there and was told that someone else was staying in there! I was shocked they put someone else in the room when I had told them there were roaches in there! The next evening the water was shut off for an emergency issue and we were not given a time frame for it to be fixed. The next morning I heard that there was someone on the way to fix it. Why did they wait until 9 am to have someone come fix it when they have hundreds of people as guests living without water?? Nothing was offered to us, I had to ask if they could give us some water bottle for at least drinking water! They could have set water bottles out where the coffee was supposed to be (no coffee was provided that morning assuming due to no water) not even a note apologizing for the inconvenience this has caused to everyone. At checkout I asked what they are doing to reimburse guests for the inconvenience this has caused to everyone and was told that it was like a natural disaster that can’t be planned for or reimbursed. But they could have planned to have a plumber there sooner to fix the water!! Highly disappointed with the stay, the rooms, and the lack of service!! Stay here if you want to run the risk of taking home some roaches that may find their way into your luggage.

No utensils or glasses in room. Vending machine bottle water section not working

The rooms smells like cats, dogs and cigarettes .The lady at the front walk was really nice but offering me other rooms but they were all in the same condition. I would recommend anyone to stay here.

The room had had crazy amount of roaches. Left the hotel as soon as i realized the increasing number of roaches. Disgusting place

Saw 2 cockroaches in the room, the microwave was busted it worked but dropped small particles from top onto food, halls smelled of skunk, didn't have coffee makers, washer/dryer were out of order, included breakfast was "unavailable", very dissatisfied overall. If you can, stay somewhere else.

Tv didn’t work, room was outdated

Came a little early staff was really rude , so rude she wouldn't even try to move the time for check in, so we decide to go down the road to another Ext. Stay they took us in right away we got a room and went on to our Christmas party had good time.

Wasn’t the worst but wasn’t the best. Didn’t seem to well cleaned. We found multiple roaches throughout the room and some on the bed.

I needed a room with a bed and shower, at an affordable rate, and that's what i got. Could've done without the roaches in the room. Other than that, looked basically clean.

Really liked the kitchen facilities. Plenty of very good coffee in morning. Please compliment the staff

The elevator was out of service and the room reeked of pet urine.

Elevator was out and room was dirty and furnishings worn. Carpet was wore out. Would not stay here again