Crystal Inn Downtown
About Crystal Inn Downtown
Crystal Inn Downtown is located in Houston, 7 miles from Wortham Center and 7.1 miles from Alley Theater. Among the facilities at this property are room service and a 24-hour front desk, along with free WiFi throughout the property. The motel features family rooms. At the motel, every room is equipped with a desk. Complete with a private bathroom equipped with free toiletries, guest rooms at Crystal Inn Downtown have a flat-screen TV and air conditioning, and selected rooms have a balcony. The rooms will provide guests with a fridge. Downtown Aquarium is 7.1 miles from the accommodation, while Buffalo Bayou Park is 7.1 miles away. George Bush Intercontinental Airport is 12 miles from the property.
Amenities
- 24-hour front desk
- On-site dining
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- In-room refrigerator
- In-room microwave
- Family friendly
- Wheelchair accessible
- Smoke-free property
Reviews
Guests generally appreciate the cleanliness of the rooms, particularly the showers, and the friendly staff. However, there are consistent complaints about the quality of the pillows and towels, and some guests have had negative experiences with certain staff members and cleanliness issues.
- Clean and modern rooms, particularly the showers
- Friendly and accommodating staff
- Poor quality of pillows and towels
- Inconsistent cleanliness and occasional rude staff
- 4/5
Very good
- 4.5/5
Superb
- 0.5/5
Nothing Everything
- 3/5
Pleasant
- 0.5/5
None! Nothing
- 5/5
Clean and quiet. Well worth it
- 0.5/5
Nothing Everything
- 0.5/5
None! Nothing
- 4.5/5
There is no breakfast available at this motel. The location was perfect for our needs. No breakfast is ok for the price. Coffee would be nice.
- 4.5/5
There is no breakfast available at this motel. The location was perfect for our needs. No breakfast is ok for the price. Coffee would be nice.
- 5/5
Exceptional
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Everything was awesome
- 5/5
Neat clean organized Everything was awesome
- 3/5
Location and first desk clerk the remainder of the stay was an uphill battle. Couldn't talk to front desk clerk for the earbuds constantly in his ears.. laundry laundry lady didn't want to give me clean towels and accused me of stealing them because I sat the dirty ones outside Monday from taking a shower and setting them outside on my way to surgery.
- 3/5
Couldn't talk to front desk clerk for the earbuds constantly in his ears.. laundry laundry lady didn't want to give me clean towels and accused me of stealing them because I sat the dirty ones outside Monday from taking a shower and setting them outside on my way to surgery.
- 4.5/5
Staff was VERY helpful. Excellent customer service Lights were confusing LOL
- 4.5/5
Staff was VERY helpful. Excellent customer service Lights were confusing LOL
- 0.5/5
It was ok The staff was NASTY. The bathroom had hair in the shower. The bed sheets was dirty. And it’s a hoe hotel
- 0.5/5
It was ok The staff was NASTY. The bathroom had hair in the shower. The bed sheets was dirty. And it’s a hoe hotel
- 2.5/5
Passable
- 4/5
Very good
- 0.5/5
Nothing The staff was rude and they were really disrespectful and when I needed to extend my stay they charged me way over the price I showed them they were listed for and then took it down so I could no longer reserve
- 0.5/5
Nothing The staff was rude and they were really disrespectful and when I needed to extend my stay they charged me way over the price I showed them they were listed for and then took it down so I could no longer reserve
- 4/5
My booking was accidently messed up but they upgraded my room free of charge. The front staff was very nice and accommodating!
- 4/5
My booking was accidently messed up but they upgraded my room free of charge. The front staff was very nice and accommodating!
- 5/5
Great stay!
- 3.5/5
Good
- 3.5/5
Good
- 5/5
Great location People outside up late
- 1.5/5
You get what you pay for....
- 0.5/5
Our lights went out as well as the refrigerator. Owners didn’t address this. Owner was extremely rude.
- 5/5
Loved it
- 4/5
I liked that the property was recently renovated and it was clean. I didn't like that the smell of marijuana from the neighbor's room came through into our room. I also didn't like that there were people that popped fireworks in the parking lot very close to our vehicles. The beds are not comfortable if you have back issues but for 1 night stay it was fine.
- 3.5/5
Not a bad stay. No complaints.
- 0.5/5
The updated shower. Blankets were ripped and nasty and felt the room was dirty. The blankets had holes
- 5/5
I like the lights, the shampoo and body wash, fhe tooth brushes and the lights It could have been a little cleaner, like the walls need to be wiped down lol
- 5/5
Nice and clean Nothing
- 4.5/5
No breakfast. No coffee in the morning.
- 5/5
The staff was sup friendly and helpful with everything I was really thankful for the 2am check in. The room was clean and everything worked just fine. I would book again. Beware of the $50 deposit on top of the room rate.
- 5/5
The room was just right.
- 5/5
Everything Nothing everything perfect
- 5/5
Always clean and comfortable Nothing
- 5/5
The location was great i love the shower
- 4/5
Was glad that they worked with having a service dog there. The beds were OK. The actual sheets/blankets used aren't going to be preferred for someone who holds that as being important to their sleep. Me, though, I was fine with it. We stayed at a different room only 3-4 months or and the room felt newer, or something. I'm not sure how to explain it.
- 1/5
It was the worst experience I ever had with a hotel and the manager was disrespectful
- 4/5
My main complaint was with cleanliness. I stayed for two nights and there was no cleaning service during my stay. There were small hairs around in the bathroom and there was even a poop stain on the wall by the toilet. The room was very nicely updated though, and spacious.
- 2/5
The front desk staff was good about getting me a different room. The front desk staff are in a bullet-proof plexi cage; which signals it's not in a safe area! The rooms have been recently remodeled, but the weird blue 'mood' lights over the bed indicated what type of motel this was. Someone pounded on my door at 2am. I stayed 1 uncomfortable night (had reserved it for 4) and switched hotels. If you're looking for a place for a one-night or one-hour stand type of thing, this is it.
- 3/5
Lots of lime scale built up in shower head Burn marks on the bed sheets Toilet wasn’t properly cleaned
- 4/5
Thinking to save some money but it does not work for me.
- 3/5
The bathroom was duty, sheets had stains
- 5/5
Quiet, good stay.
- 1/5
Stains on sheet.
- 4/5
The room was well maintained, although I chose a non-smoking room for obvious reasons I ended up getting a room that smelled like smoke. The shower and bedroom was nice, I’d recommend shower shoes as the shower wasn’t thoroughly cleaned but clean enough. Overall it was a relatively nice stay and I would come again :) The room does look like the pictures as well, so it’s still nice :)
- 5/5
Great place and good price
- 5/5
Wonderful staff very friendly. I love all the flowers and plants on the property. The rooms are also very clean
- 1/5
The front desk guy barely speaks English and is beyond rude. I’m one of the nicest people on the planet and he had no reason to have such a poor attitude.
- 5/5
Super clean and quiet. Great price for the experience
- 5/5
Everything was nice
- 1/5
The bathroom is dirty plus the non-smoking room smells like cigarettes. Bad attention from the owner and bad manners. I don't recommend it.
- 5/5
Great customer service!
- 5/5
loved it!!
- 5/5
Modern, clean, good value for the money
- 3/5
The room was good, loved the walk in rain shower. The location and property left a lot to be desired, very noisy. If you plan to get sleep it isn’t going to happen; the freeway noise and guest blaring loud music you get no sleep.
- 4/5
I do recommend this property. However, It would be nice if they have your 4-5 pillows like the hotel next door.