SpringHill Suites by Marriott Dallas DFW Airport N/Grapevine

Staff was very friendly and helpful. Great amenities. Our room was very clean.

This hotel is great and they went above and beyond to make our stay great. The food was great and they provided ample portions.

Helpful staff

Staff was very kind. Very helpful and Informative

Room, staff, breakfast room and breakfast all excellent. Staff went out of their way to be helpful

The water was very dirty in the whirlpool. The whole pool area needs new water and a point job. In our room there was water stains in the pictures on the walls.

Nice, clean and conveniently located next to the mall.

I like the location the size of the room and the fact that they had a shuttle that took me where I needed to go for free.Each day Didn't like that when I booked an extra room, they wouldn't leave me in the same room.They put me in a different room even though I was one person and only needed one bed, because of the third party booking, apparently it was a queen room instead of a king, which I thought was a bit ridiculous, and on the last day before checking out when they switched my room, they put me next to rooms that were being renovated.So early in the morning on that wednesday, I was awoken to banging,hammering,sawing, and all kinds of other construction noises that might as well have been inside my room. Yes, I was leaving, but it would have been nice to not be awoken to that early in the morning The weekend staff upon arrival were great.And the shuttle staff was really nice, too. The fitness center, not too much going on there. And for someone like me, I like to use that, but it was really small. But did have a pool, and a jacuzzi would have much rather had a bigger gem with more equipment, but it was still okay. I didn't mesh too well with the hotel gm when she arrived there.

What is the point of having an airport shuttle if you can’t leave your car, won’t stay again

None.

Room is clean. None.

Great hotel alrhough you hear the airplanes.

This hotel was excellent! Our flight got cancelled and we needed overnight accommodations! The staff was amazing and the free 24 hr shuttle service to the airport was so helpful! Would stay there again if ever in the Dallas area!

I like the first four days that I had gotten there.The staff was great from friday over the weekend. Shout out to Kyra who is really great, as well as marquell. Pretty much all the staff that was there for the first few days were great. I was on the fourth floor in room 401. I like the fact that it was near the mall and a lot of other places to eat and some other hotels where I could go to a bar. What I didn't like was the last night of my stay.And my checkout process, or what I awoke to on wednesday, in room number four nineteen. I had booked a room an extra stay from tuesday to wednesday.May sixth. I was told by the general manager sunita that I couldn't stay in the same room.Because I was in a king bed, and I booked two double queen beds for my last reservation.Seriously, it's the exact same room.Except for the beds, why make a guest go through the hassle of switching rooms on the same floor just because of the beds come on, thats ridiculous. she is a rigid person from my observation of the way she spoke to her staff. The whole vibe changed when she was present. Yes, she's running a business, but she also needs to have a person side a compassionSomewhat, and not be such a stickler about every little thing, by the book.There is a certain aspect to keeping your guests happy and wanting them to come back. The room I was changed to number four nineteen was directly connected to a room where they were doing renovation.I was awoken at about eight o'clock in the morning to banging drilling hammering, probably even before eight, because I was laying in bed for a little bit trying to drown out all the noise before I called downstairs to the front desk at eight thirty. No guest, myself or otherwise should be put next to a room where they are going to be renovating it early in the morning, actually, they were renovating several rooms in that area.So clients or guests should not be placed next to them. When you're on vacation you want to relax You don't want to be woken up early in the morning by drilling, banging, sawing, hammering. Your general manager needs some people's skills and needs to be a warmer person. the other staff were great.

Exceptional

The staff was amazing. I graduated during our stay from out of town and they were hospitable and offered the type of service that you don't really find. My only question/concern was that the rate provided was $120/night through the third party and when I checked out, the 2nd and 3rd night were a different, much higher rate. I asked the staff and she said that after that first night, she isn't in control of what they are going to charge. Someone might want to look at that.

Great location, amenities and wonderful facilities.

Room was very clean, staff was very friendly and the breakfast was really good and gave a good assortment to choose from.

Exceptional

Good location near DFW airport and easy to access. For a 3 star hotel the breakfast was very good and healthy with oatmeal porridge and good selection of nuts and fruit among traditional waffels etc. The room was spacious and comfortable. And staff was friendly and helpful. We did not have time to use other facilities like gym and pool but they are good bonus. A bit worn out but clean.

I like the first four days that I had gotten there.The staff was great from friday over the weekend. Shout out to Kyra who is really great, as well as marquell. Pretty much all the staff that was there for the first few days were great. I was on the fourth floor in room 401. I like the fact that it was near the mall and a lot of other places to eat and some other hotels where I could go to a bar. What I didn't like was the last night of my stay.And my checkout process, or what I awoke to on wednesday, in room number four nineteen. I had booked a room an extra stay from tuesday to wednesday.May sixth. I was told by the general manager sunita that I couldn't stay in the same room.Because I was in a king bed, and I booked two double queen beds for my last reservation.Seriously, it's the exact same room.Except for the beds, why make a guest go through the hassle of switching rooms on the same floor just because of the beds come on, thats ridiculous. she is a rigid person from my observation of the way she spoke to her staff. The whole vibe changed when she was present. Yes, she's running a business, but she also needs to have a person side a compassionSomewhat, and not be such a stickler about every little thing, by the book.There is a certain aspect to keeping your guests happy and wanting them to come back. The room I was changed to number four nineteen was directly connected to a room where they were doing renovation.I was awoken at about eight o'clock in the morning to banging drilling hammering, probably even before eight, because I was laying in bed for a little bit trying to drown out all the noise before I called downstairs to the front desk at eight thirty. No guest, myself or otherwise should be put next to a room where they are going to be renovating it early in the morning, actually, they were renovating several rooms in that area.So clients or guests should not be placed next to them. When you're on vacation you want to relax You don't want to be woken up early in the morning by drilling, banging, sawing, hammering. Your general manager needs some people's skills and needs to be a warmer person. the other staff were great.

Great location and a wonderful stay Nothing

Great location and a wonderful stay Nothing

Exceptional

Breakfast is very good

Did not eat breakfast. Very clean premises. Courteous staff

Staff is great!!!! They have a shuttle to the Gaylord and airport which I found very useful. They are in the process of renovating...My room was clean and the bed comfortable.

The king suite was clean. Staff was friendly and welcoming. Breakfast was nice. The spinach quiche was good. My only issue was there was one TV that sat in between the bedroom and living room. You basically had to swivel it towards the room you are in. In turn, if you were watching it in the living room, all the light would shine into the bedroom. That might sound like it is not a problem, but it was to my wife and I. With that in mind, with the great rates and the quality of the facility, i would not hesitate to stay there again.

Amazing stay

This was one of the best breakfasts I have had in the past 10 years. Fresh and tasted good. The spinach quiches were awesome.

Excellent!

Superb

Room was clean and comfortable, staff was friendly and the breakfast was good. I will stay there next time I'm in the area.

Clean room, nice staff, great breakfast, very convenient location.

Clean friendly roomy Wish they had another choice besides sausage for breakfast

Wish they had another choice besides sausage for breakfast

Had inquired prior to arrival re shuttle, received no reply. Day of arrival, had to phone hotel for shuttle. Being from Canada is long distance charge. Hotel wants to know which courtesy location I am at, at terminal B. Ask where would I see this, condescending reply, mam signs are all around you. Found one inch sign on pillar. Not impressed.

Clean room

The TV is in an awkward area honestly

The TV is in an awkward area honestly

Because 2nd floor has a bad odor throughout the whole floor, smells like a clog toilet with poop on it. Basically saying smell like s*** the entire floor Respecftfully

Great location, spacious and very clean room, safe and plentiful parking and a good hot breakfast every morning. The desk people were fantastic - helpful and very friendly too.

Great location, spacious and very clean room, safe and plentiful parking and a good hot breakfast every morning. The desk people were fantastic - helpful and very friendly too.

The couches and pillows in the room were old and needed cleaning. There was a constant noise, like an electrical high pitched humming, that was very irritating. Room was a bit cramped and the mattress was uncomfortable.

The staff were friendly. The couches and pillows in the room were old and needed cleaning. There was a constant noise, like an electrical high pitched humming, that was very irritating. Room was a bit cramped and the mattress was uncomfortable.

It was good

Exceptional

We arrived a couple of hours ahead of checkin and they allowed us to check in early. The room along with the rest of the property was very clean, and smelled nice. The pool was nice and the hot tub was hot. Breakfast was on par. The location was great being right by the mall it was close to attractions and shopping. All in all a great stay. We will be back.

N/A

Great location. Bonnie and Clyde’s cafe at the Hilton w/in walking dust or they have a shuttle was great food. Staff was professional and attentive to ur needs. Breakfast was excellent. I will stay here again

Hotel was clean and breakfast was good. Pool and hot tub are indoor and stay open late. Convenient to restaurants and shopping!

Bed was saggy. Someone banged on pipes in the middle of night.

Breakfast was good with alot of choices. Bed was saggy. Someone banged on pipes in the middle of night.

Staff was friendly.

We stay here often when we come to Dallas. It has been our favorite hotel. Someone called our room from 5 am to 9 am every hour waking up my babies who I couldn’t get back to bed making a really awful start to the morning. I asked to speak with the manager and was told she’s not available when she called 5 min prior to me going down to find out why they kept calling. Turns out they needed my card on file for incidentals. They took that card at check in.

We stay here often when we come to Dallas. It has been our favorite hotel. Someone called our room from 5 am to 9 am every hour waking up my babies who I couldn’t get back to bed making a really awful start to the morning. I asked to speak with the manager and was told she’s not available when she called 5 min prior to me going down to find out why they kept calling. Turns out they needed my card on file for incidentals. They took that card at check in.

Friendly staff, clean rooms. Breakfast was average but quite a bit of options to choose from. Good location from surrounding things to do.

It worked great for my short stay in DFW for a weekend family event.

Would book again

They made me pay again at the property after I had already paid on full on booking and showed them my receipt. Also, while checking in a guy called me out of my name, who was also checking in. It made me feel very unsafe after he tried to fight my fiancé.

The pool and hot tub could have been cleaner

Staff nice

Staff nice

It was ok.

It was ok.

Rooms were good

Rooms were good

Best handicap facility I've stayed in. Wonderful breakfast. Lovely staff. Visually pleasing.

Best handicap facility I've stayed in. Wonderful breakfast. Lovely staff. Visually pleasing.

Great hotel and staff

Great hotel and staff

NO

The staff was great. The shuttle service was wonderful and the rooms were excellent.

The staff was great. The shuttle service was wonderful and the rooms were excellent.

Great

Great

Front desk help was kind and efficient

Front desk help was kind and efficient

Everything was excellent. Thank you!

Everything was excellent. Thank you!

Nothing

Good selection. We did see one roach in our room. It was on the desk in the sitting area.

Thank you

Thank you

Check in process was quick and staff was friendly. Room had everything we needed, was clean and very spacious! Breakfast buffet was appetizing and had a lot of variety!

Check in process was quick and staff was friendly. Room had everything we needed, was clean and very spacious! Breakfast buffet was appetizing and had a lot of variety!

Staff was excellent. They went above and beyond to help. Exceptional staff.

Close to airport

clean ,good breakfast & friendly staff

clean room excellent breakfast helpful and friendly staff

Clean, nice appearance, responsive staff, easy to get to conference venue and airport. My cold water in the sinks were mysteriously off. The staff fixed it immediately.

Perfect

Perfect

Clean room nice staff

Clean room nice staff

The br akfast was “meh” very limited choices. If you didn’t want the egg sandwich or the egg white option thing. You had oatmeal, cereal or bagels. That was it! I have had better breakfasts at cheaper places. That being said the room was clean and comfy. It was a nice stay other than the slightly disappointing breakfast! I would stay there again but I would bring my own breakfast next time…

The br akfast was “meh” very limited choices. If you didn’t want the egg sandwich or the egg white option thing. You had oatmeal, cereal or bagels. That was it! I have had better breakfasts at cheaper places. That being said the room was clean and comfy. It was a nice stay other than the slightly disappointing breakfast! I would stay there again but I would bring my own breakfast next time…

Very friendly staff, clean comfortable room.

Very friendly staff, clean comfortable room.

The beds were comfortable and the room was spotless. Breakfast very good and staff was very polite. Hotel needs the TV upgraded. Picture wasn’t very good Other than that it was a great stay!

The beds were comfortable and the room was spotless. Breakfast very good and staff was very polite. Hotel needs the TV upgraded. Picture wasn’t very good Other than that it was a great stay!

There were no instructions for TV, the TV wasn't on a wall in front of the beds making it difficult to view, soap/shower gel/conditioner bottles in the shower were all filled with the same gel, carpet and couch were old and dirty, towels and bedding felt like sandpaper. I would not stay here again.

There were no instructions for TV, the TV wasn't on a wall in front of the beds making it difficult to view, soap/shower gel/conditioner bottles in the shower were all filled with the same gel, carpet and couch were old and dirty, towels and bedding felt like sandpaper. I would not stay here again.

Staff Parking was full. Required circling a time or two.

Yes, this hotel is great. Every staff member treated us so well and made my celebration of my 17 year old daughter and wonderful memory. We'll be back in February 2026.

Yes, this hotel is great. Every staff member treated us so well and made my celebration of my 17 year old daughter and wonderful memory. We'll be back in February 2026.

Staff were great

Staff were great

good people

good people

It had its downsides but I'd stay again. The less than perfect water pressure in the shower was mildly annoying but I’ve had far worse shower situations while traveling so it only meant a slightly longer rinse time. Not a big deal. The cons were so minor, I'd stay again.

It had its downsides but I'd stay again. The less than perfect water pressure in the shower was mildly annoying but I’ve had far worse shower situations while traveling so it only meant a slightly longer rinse time. Not a big deal. The cons were so minor, I'd stay again.

Room was clean, staff was great. Breakfast was great.

Room was clean, staff was great. Breakfast was great.

Nice

Nice

Good place

Good place

You can not leave your car at this property and take the Free Airport Shuttle to the airport. Or they will tow you. The listing needs to spell this out, because it is very deceiving. It states free hotel parking and free hotel airport shuttle.

You can not leave your car at this property and take the Free Airport Shuttle to the airport. Or they will tow you. The listing needs to spell this out, because it is very deceiving. It states free hotel parking and free hotel airport shuttle.

Everything good

Everything good

Everything was great!

Everything was great!

Perfect

Perfect

Staff members provided stellar service

Staff members provided stellar service

The evenings front desk lady was amazing! She made us feel like family. She talked and laughed with my niece and made her comfortable which is no small task with her!

The evenings front desk lady was amazing! She made us feel like family. She talked and laughed with my niece and made her comfortable which is no small task with her!

Turned away for no documentation on Service Dog! Ridiculous...room was already paid for, had to wait incredibly long just to try and check in..service was unfriendly and very unhelpful

Turned away for no documentation on Service Dog! Ridiculous...room was already paid for, had to wait incredibly long just to try and check in..service was unfriendly and very unhelpful

Muy bonito el hotel y el desayuno muy variado gracias

Muy bonito el hotel y el desayuno muy variado gracias

The staff, location, and the breakfast were excellent.

Clean room, friendly staff, and amenities.

Clean room, friendly staff, and amenities.

Good

Good

Nice room, comfortable bed, great location and friendly staff.

Nice room, comfortable bed, great location and friendly staff.

Staff was courteous, rooms were clean and breakfast was awesome.

Staff was courteous, rooms were clean and breakfast was awesome.

Great staff, easy check in, room was great, bed was comfortable.

Great staff, easy check in, room was great, bed was comfortable.

All employees courteous and professional. Room clean and spacious and great location.

All employees courteous and professional. Room clean and spacious and great location.

Front desk was extremely helpful and nice!

Front desk was extremely helpful and nice!

Great

Great

Staff

Staff

Perfect

Perfect

All was good!

All was good!

Yes yes and yes

Yes yes and yes

Breakfast can be better

Breakfast can be better

Good

Good

Good quite, clean place to stay.

Good quite, clean place to stay.

Room was clean. Staff was friendly. The location was great. Will be staying again next time.

Room was clean. Staff was friendly. The location was great. Will be staying again next time.

Will go there again

Will go there again

Mattress was old, fluffy. We had a hard time sleeping. Shower water came out only hot. We couldn’t shower and in the morning they ran out of waffles we couldn’t have breakfast with the kids.

Mattress was old, fluffy. We had a hard time sleeping. Shower water came out only hot. We couldn’t shower and in the morning they ran out of waffles we couldn’t have breakfast with the kids.

Clean room, friendly staff, great beakfast

Clean room, friendly staff, great beakfast

Clean rooms. Great Staff. Very happy with my stay.

Clean rooms. Great Staff. Very happy with my stay.

Great place

Great place

The staff was awesome!! Very friendly and hospitable 😍. Rooms were clean and plenty of space!!! Stayed for 2 nights for a girl’s trip. Will stay again!!

The staff was awesome!! Very friendly and hospitable 😍. Rooms were clean and plenty of space!!! Stayed for 2 nights for a girl’s trip. Will stay again!!

Friendly workers, beds were comfortable

Friendly workers, beds were comfortable

Great choice!!!

Great choice!!!

The room was spacious, extremely clean and convenient to everything. We will definitely stay there again!

The room was spacious, extremely clean and convenient to everything. We will definitely stay there again!

Room was spotless, greeted kindly at front desk.

Room was spotless, greeted kindly at front desk.

room was clean staff was wonderful

room was clean staff was wonderful

No pressure in the shower and the water temperature was either scorching hot or cold. not between.

No pressure in the shower and the water temperature was either scorching hot or cold. not between.

Was ok. Breakfast was usual included breakfast

Was ok. Breakfast was usual included breakfast

They were very nice and accomodating. We arrived early and they allowed us to go ahead and check-in anyway. They also accommodated our request to ensure our rooms were close together. I spent most of my time at Grapefest, so check-in and breakfast aside, I didn't really use any other services.

They were very nice and accomodating. We arrived early and they allowed us to go ahead and check-in anyway. They also accommodated our request to ensure our rooms were close together. I spent most of my time at Grapefest, so check-in and breakfast aside, I didn't really use any other services.

The beds were hard as a rock. The room was HOT, and stuffy. A/C didn't work very good. The bedroom light switches didnt work at all. Only the table lamp between the bed. The shower had painters tape over parts of the dispencers. The pull out bed had black stains on the mattress that resembled mold. There was a scorpion crawling along the floor in the pool area. We ended up checking out a day early and going home. Gross. Half of the hotel was being remodeled on the outside but they should be focusing on the inside.

The beds were hard as a rock. The room was HOT, and stuffy. A/C didn't work very good. The bedroom light switches didnt work at all. Only the table lamp between the bed. The shower had painters tape over parts of the dispencers. The pull out bed had black stains on the mattress that resembled mold. There was a scorpion crawling along the floor in the pool area. We ended up checking out a day early and going home. Gross. Half of the hotel was being remodeled on the outside but they should be focusing on the inside.

Clean room and staff was great

Clean room and staff was great

The gentleman that checked me in was not very friendly. He act like I was an inconvenience for checking in. The young lady to check me out was very friendly. She smiled and she act like she cared because of her I will be back.

The gentleman that checked me in was not very friendly. He act like I was an inconvenience for checking in. The young lady to check me out was very friendly. She smiled and she act like she cared because of her I will be back.

We were there playing volleyball regionals. We drove over to grapevine mills mall.

We were there playing volleyball regionals. We drove over to grapevine mills mall.

After just one night, it was good.

After just one night, it was good.

Other than the crickets and some type of black bugs in the room it was great. It was some renovations taking place also. But i would recommend a great stay. Also in a great area.

Other than the crickets and some type of black bugs in the room it was great. It was some renovations taking place also. But i would recommend a great stay. Also in a great area.

My family and I always stay here when we’re in the Grapevine area because it is next to the mall. As always, the staff are very nice. The rooms are always clean. The beds are always comfortable. The breakfast selection is always great. I recommend this hotel to everyone. You will not be disappointed.

My family and I always stay here when we’re in the Grapevine area because it is next to the mall. As always, the staff are very nice. The rooms are always clean. The beds are always comfortable. The breakfast selection is always great. I recommend this hotel to everyone. You will not be disappointed.

Staff very nice!

Staff very nice!

Everything was good with exception to the AC constantly freezing up

Everything was good with exception to the AC constantly freezing up

Hotel under construction! Redoing outside wall plaster right outside my window at 7:15 am. Hammering, scraping and pounding on wall. (Room 101) Ask for quiet room and got room in construction zone.

Hotel under construction! Redoing outside wall plaster right outside my window at 7:15 am. Hammering, scraping and pounding on wall. (Room 101) Ask for quiet room and got room in construction zone.

Property was Very Clean

Property was Very Clean

Location was the best thing about this stay. Nightly rate was among the most reasonably priced, and staff was friendly. There is no bottled water in rooms, you have to pay $3 a bottle from front. Breakfast was not bad, it was a full breakfast bar. My big problem with this hotel was the room itself. It was so outdated, the setup was awkward, the decor and paint was out of the 70s the carpet was dirty, the little sink by microwave was clogged. The shower was too hot. I needed a place to sleep for 2 nights so I just made do and stayed and didn't complain.

Location was the best thing about this stay. Nightly rate was among the most reasonably priced, and staff was friendly. There is no bottled water in rooms, you have to pay $3 a bottle from front. Breakfast was not bad, it was a full breakfast bar. My big problem with this hotel was the room itself. It was so outdated, the setup was awkward, the decor and paint was out of the 70s the carpet was dirty, the little sink by microwave was clogged. The shower was too hot. I needed a place to sleep for 2 nights so I just made do and stayed and didn't complain.

Very nice people and clean hotel

Very nice people and clean hotel

The staff was amazingly helpful and friendly.

Came in for a wedding. Staff was wonderful. Hotel was nice. Outside of the work goi g on on the back of the hotel where there was scaffolding outside of my window with workers, it was great. Right across from the mall.

Our stay was very pleasant!

The staff was friendly, helpful and shuttle service was appreciated.

The room was extremely clean! Front desk staff was very helpful, and morning breakfast was nice. Definitely recommend!

Everything was great. From check in to check out. Comfortable bed, quite room, clean everywhere, and excellent breakfast. I have used several hotels this year in a similar price range, and this one has been the best experience of them all.

Everything’s good except the pool is dirty and hot tub isn’t heating well

You can walk to meow wolf andkther attractions

Breakfast was good.

Great

Great room!!

I loved my stay here! I stayed here one night at the beginning of my trip for my little brother’s wedding and one night at the end of my trip which happened to be my 40th birthday! It is a great location near the airport and parking was free…which seems to be a rarity these days. The hotel staff were super friendly! I had a King Suite and it was very clean, tidy, and welcoming! Bed was comfortable. The hot tub was also amazing, which is one of the main reasons I chose to stay here. So many hotels, if they even have one, have the water lukewarm or just a little warmer than that. The hot tub here was the perfect temperature and was so relaxing! If my travels ever bring me back to the DFW area again, I will definitely stay here again!

I loved my stay here! I stayed here one night at the beginning of my trip for my little brother’s wedding and one night at the end of my trip which happened to be my 40th birthday! It is a great location near the airport and parking was free…which seems to be a rarity these days. The hotel staff were super friendly! I had a King Suite and it was very clean, tidy, and welcoming! Bed was comfortable. The hot tub was also amazing, which is one of the main reasons I chose to stay here. So many hotels, if they even have one, have the water lukewarm or just a little warmer than that. The hot tub here was the perfect temperature and was so relaxing! If my travels ever bring me back to the DFW area again, I will definitely stay here again!

Hotel was very clean. The staff was very helpful and very very pleasant

Grate place to stay the only flaw was that the ac was a little loud and the shower head had low pressure.

Great for families

Very close to a lot of fun family activities

The ladies at the front desk work very well together. You can tell they are friends and they are serious about doing a great job. It comes through to the customer. This is the way all businesses should be. Love working together and minimize turnover. We will stay here again.

We've stayed here a lot. Always a good breakfast, rooms are clean, staff is polite. Pillows and bed are comfy.

The breakfast was a good variety, was hot and the breakfast area was clean. The beds were comfortable.

Very clean bed sheets. Food is good but i can suggest some waffles or pancakes in some days for breakfast.

Very nice staff

The property is nice. Pool area is so hot though.

Great Stay and Close to shopping and food!

Very clean. Nice staff. Good breakfast. Great location.

Great stay!

Lady at the front desk was awesome! I think her name was Brittany. Beds were very comfortable. Breakfast was terrible, even for a continental one.

Great staff property could use some updates. Rooms are spacious.

Needs to have better sound barrier. You could hear a lot of noise.

I really liked the location of this hotel. It was convenient and made our stay enjoyable. The guy at the front desk was great; really professional and gave us all the info we needed for our stay. The room was clean and the beds were comfy, which is always a plus. The only downside was how thin the walls were. I could hear the alarm clock and water running in the room next door, which was a bit annoying. We tried the breakfast the first morning, but it was pretty bland, so we skipped it the next day. Overall, I would stay here again for weekday trips, but I’d probably avoid weekends, as I imagine it could get quite busy and noisy.

This was my first time in Dallas and staying here was amazing. The comfort and size of the room was a huge plus. The quietness of our stay was so peaceful. The staff was very welcoming and super friendly. They were also very helpful in whatever we needed. I have trips planned for the future and this hotel is at the top of my list without a doubt. There is plenty of restaurants near by and the mall is right across the street

Our 6 year old specifically asks to stay here when we take weekend trips to the metroplex. Staff is extremely helpful and friendly. Rooms are very spacious and always extremely clean.

Always love staying here because of the location to the mall. Very friendly and helpful staff.

Food bar was expired. Breakfast quality was poor.

Pool and hot tub are small. Max cap 12 for pool, 8 for hot tub...and i would say with strangers probably max 4. But staff was great. Shuttle was phenomenal. Breakfast was fantastic. Sausage, egg and cheese English muffin sandwiches were yummy. Same for the waffles.

Clean, quiet and well kept.

Great experience!

Excelent hotel

Great property. No complaints.

it was fine

Very pleasant and welcoming staff. Shuttle service from airport was convenient. Well stocked front-desk shop has many amenities. Mall across the road is quite extensive.

great area, safe and close to many attractions…

The staff was excellent, from the shuttle driver to the front desk staff. They provided excellent suggestions for places to eat and things to do.

Great hotel

Check-in was quick and friendly, hotel is close to shopping and dining. We will definitely stay here again when we come back

Very very clean

This was a great property for our trip and needs!

The hotel was in a perfect location for our daughter’s basketball tournament. The area felt safe and was extremely well lit. Ample entertainment and dining choices surround the hotel. The hotel itself was clean and comfortable. The staff were friendly and responsive to any requests or questions we had. Our room was spacious and well laid out. We would definitely stay here again in the future.

Property was well maintained and we felt very safe there

I chose SpringHill because of the free shuttle and breakfast. I was stranded at the airport late at night. I needed a safe ride and a safe place to stay. SpringHill far exceeded my expectations.

Great staff and facilities

It was nice and appropriate for a family

It was good to stay just before a night to leave from DFW

A great hotel if you need to stay near the DFW airport. Quiet, clean and comfortable.

Close to the shopping mall and airport. Easy access to food. Shuttle service was excellent.

Very reasonable prices for such upscale hotel. I loved the free shuttles from and to the Airport. Very polite employees!!!

Convenient

Comfortable, clean, friendly staff. Would stay there again

I would want to stay here again, and recommend it to my loved ones.

Very good, no complaints…

We had a great time and the staff was excellent

The toilet in my room backup, I called front desk, I was given a plunger that did not work. I am no plumber; No assistance was offered. Toilet was backed up that made my stay horrible. No compensation to move to a different room was made, no empathy was offered as we were there to celebrate our anniversary and I am a faithful Marriott member, but this was different horrible experience.

Great location.

Hotel is a little older but very clean and nice. Staff was very nice and helpful. Will stay again if in the area

They were very nice and called our room about 30 minutes later after check-in to see if everything was fine. This is a nice, safe place to stay.

Everything but the breakfast

Stayed here for a marriage conference close by and it was extremely convenient.

The staff was extremely friendly and helpful. There was absolutely nothing I didn't like about the hotel.

I don't know why this property is rated >9.5, the 2-double bed room is very old and outdated. And there is no option for breakfast. I'd expect more than this.

The only thing I can say is the breakfast was not great. Everything else was amazing. The customer service and location were also great!

Great place to stay the night before a flight out of DFW!! Super clean

Good

Easy check in, very friendly staff. super comfortable bed and pillows, sheets smelled fresh

The receptionist were nice. I would’ve rated higher, but we had no hot water. It seemed like the water heater tank was small and kept cycling from lukewarm water to a few seconds of hot water, then back to lukewarm. Morning we only had cold water. I told the front desk & she asked why I waited until the 3rd day to say something. She sent a guy to my room & it had hot water for him, but it was noon during non peak shower times. Even then, I took showers at 1 am & it was still cold. The pool water is also cloudy and green, but they do close the pool for cleaning.

The hotel staff were extremely friendly and helpful as well. Recommended!!

Staff was very helpful and friendly

Pretty clean hotel and nice services… pretty great location for shopping and tourism…❤️👍👍👍

Great time

Quiet room, thoughtful touches like paper plates and plasticware in the room. Breakfast was ok. No oatmeal like other Marriott properties and the management decided to eliminate coffee in the lobby during the day. Overall, a nice, clean hotel.

Near mall

Front desk were very friendly and helpful. Enjoyed my stay.

Very clean rooms and the staff was super friendly. Definitely get what you pay for. Would stay here again.

Hotel was nice. Staff was friendly when we arrived late at night. Breakfast was great, they kept cleaning and replenishing food items. Room was nice and clean. Would stay again.

Was here for a marrisge conference so was actually at the hotel for very little time !

Very nice place. Clean, quiet and comfortable!

Clean and peaceful!

Ok

The staff was very friendly and helpful! The room was very clean, comfortable and well arranged! The breakfast was excellent!

Fantastic room! Very friendly, helpful staff!

Ps this was not the security deposit, I was charged extra with no explanation.

The room was very clean and staff were very friendly! I told the young lady at the front desk we were there to celebrate my grandson’s fourth birthday and she never forgot. I only have two complaints, one the toilet is too low and two, the fitted sheet didn’t stay on the bed. Peppa Pig, Legoland and SeaLife are located in the mall which is across the street from the hotel and very convenient.

I walked in and immediately was greeted to smiling faces! The staff were so nice and we sat and talked for a good 5 minutes while we checked in. The room was SO nice and clean. Especially for the price. The area is super nice. I will definitely come back again, and I haven’t even checked out yet! 😂

Everything about this hotel we loved. Will definitely come back again soon!

Very helpful shuttle

Very friendly and helpful staff. Walking distance to Grapevine Mills Mall and Meow Wolf/ Lego Land. Spacious clean rooms.

THE STAFF HERE IS SUPER AWESOME AND CANNOT WAIT TO GO BACK

The hotel is close to a mall and attractions. Quiet and free breakfast are two things that were checked on my list. Airport shuttle driver went over and beyond.

Great

Quick overnight before headed to Great Wolf Lodge. Room is dated. Needs remodeling to match newer SpringHill. Service was great though. Staff were all good.

The staff was very friendly and the property was very clean

Was disappointed in the swimming pool area, hot tub was not available and pool was small, water cold. Staff was great and the convenience shop was well stocked.

Property is clean, good staff and good breakfast.

Overall all good

Checkin was fast. Room was great. Hot tub unfortunately was broken. The staff tried to help heat it up. After 30 min it was still cold. The pool was even warmer than the hot tub. We were misinformed about breakfast. On 2 separate occasions we were told breakfast was 6-10am. My husband and I were able to eat at 8. My parents went later at 9:30. There was no breakfast and they were told it ended at 9. This was very disappointing. We paid for a room with breakfast and they did not get to eat breakfast because the staff misinformed us of the time. When we reported the issue to front desk. They apologized but did not offer compensation of any sort. Please assist. Thank you.

We had a spacious room and the location was perfect for our needs, right across from the mall. The staff was amazing at check-in and even called once we got to our room to make sure it was up to our standards. We would definitely stay here again if we had a need to be this way!

I loved how clean the room was and how close the mall and food place was from the hotel. My kids had so much fun at the pool I liked that the pool was open till 11pm. We will be going back.

Very nice customer service in front desk ! Very good price for what we got.

Convenient to get anywhere in Grapevine. The shuttle offers services to Main st. and the Gaylord Texan. The service we received was welcoming. Our room was clean and had everything we needed. The breakfast was good, kids enjoyed it.

Very convenient and easy check-in. Staff were very professional

The staff was really friendly

👍

nice clean hotel. Quick check in, very comfortable beds, nice couch. good breakfast. Could here some road noice, but not too bad,

Rooms were very spacious and beds were comfortable! Would definitely stay again

Hot tub was down, indoor pool was over colorized, gym is very limited. All in all it was a pleasant stay. 8/10.

Very clean, beds were comfortable

We had 4 suites and they were perfect for each family. Hotel was clean and friendly. The breakfast each morning was great as was the staff. We also utilized the shuttle service to go downtown and to the Gaylord. The driver and staff went above and beyond to accommodate our 8 adults and 10 kiddos. The trip was awesome and magical for all. Thank you Springhill Suites for a great family Christmas trip!!

Great place to stay. Area felt safe. Shopping was in walking distance and great shops. Multiple nearby dining options. Staff was Amazing!!

Wondeful overall

Safe and easy stay

Wonderful staff. Easy check in. Very “roomy” room :)

Tarnisha was very nice at the front desk. It’s always a pleasure staying here.

Close enough to walk to Gapevine Mills Mall

The staff we're so nice and heopful, great location, clean.

We have stayed here several times and it’s so convenient.

This Hotel is clean and nice. Lots to do nearby. Lots of Healthy choices for Breakfast. Pool and gym very nice and clean. Free Airport shuttle. Definitely going to use this Hotel again.

From the moment we entered to the time we left; we were greeted with friendly smiling faces. The service was the best we've had in a long time and the hotel was extremely clean. We did not partake in the breakfast, but the coffee was good. It's very conveniently located to restaurants, shopping, airport and so many activities. We will definitely consider staying here again.

Loved how convenient the hotel was to everything.

Dated but comfortable. Clean. Friendly staff

Amazing stay. This hotel looks a little older on the outside but the interior is very nice. Staff was very friendly throughout our stay.

Love the complimentary breakfast, room size was spacious, pool and hot tub area was great, and staff were amazing!

Good breakfast

A lot of construction going on in the front of the entrance

Workers had giant truck parked in the entryway to check in parking. They had boom truck working on changing letters of hotel name. Loud! Especially since we got put 2nd floor next to entry and had workers looking at us thru window. Creepy.

T

Stayed her for a girls trip. Everything was wonderful. Will stay here again.

Very nice staff!

Great place and close to all activities

The SpringHill Suites Hotel has large, clean, and comfortable rooms and is located just across from the Grapevine Mill mall. This is a fantastic hotel for a family shopping trip and other attractions located within walking distance of the hotel.

Na

Service was great, easy and convenient shopping just across the street

Staff, amenities and breakfast were great!

It was nice