Holiday Inn Express Hotel & Suites Dallas-Grand Prairie I-20 by IHG
About Holiday Inn Express Hotel & Suites Dallas-Grand Prairie I-20 by IHG
Located 10 miles from Globe Life Park in Arlington, Holiday Inn Express Hotel & Suites Dallas - Grand Prairie I-20 by IHG offers 3-star accommodations in Grand Prairie and features an outdoor swimming pool, a fitness center and a bar. The property is around 10 miles from Six Flags Over Texas, 10 miles from AT&T Stadium and 16 miles from Dallas Zoo. The property provides a 24-hour front desk and luggage storage space for guests. Each room is equipped with air conditioning and a flat-screen TV, and certain rooms at the hotel have a safety deposit box. A business center and vending machines with snacks and drinks are available on site at Holiday Inn Express Hotel & Suites Dallas - Grand Prairie I-20 by IHG. Dallas Holocaust Museum is 18 miles from the accommodation, while John Fitzgerald Kennedy Memorial is 18 miles away. Dallas-Fort Worth International Airport is 16 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally appreciate the cleanliness of the hotel and the quality of the breakfast, but have issues with the state of the rooms, particularly the carpets and bathrooms. Some guests also report problems with the TV and shower in their rooms, as well as issues with the pool and hot tub.
- Cleanliness of the hotel
- Quality of the breakfast
- State of the rooms, particularly the carpets and bathrooms
- Problems with the TV and shower in some rooms, as well as issues with the pool and hot tub
- 5/5
The Staff were very helpful and nice. The room itself looked very good along with the property as a whole.
- 5/5
Will be staying again
- 5/5
Exceptional
- 5/5
My stay was nice and quiet
- 5/5
Exceptional
- 3/5
I mean besides the fact that unfortunately they didn’t have the room I booked and the walls in the shower being dirty if it wasn’t because I had a work meeting at 5 I would’ve had time to let the staff know but it seems like they don’t have the systems up to date as well
- 5/5
Everything was wonderful the bed was comfy the breakfast was good and location was awesome. The main light was out in the bathroom and the door took a good shove to make sure the lock caught.
- 5/5
Comfortable beds, great breakfast and friendly staff. Only one elevator for the whole hotel. It ended up being out of service during our stay so we had to take the stairs to the third floor where our room was.
- 5/5
They was having free food and drinks at night till it runs out. That was special of them to do that
- 1.5/5
It was clean He said our card didn’t go through on bookings so he canceled the stay before we got there. So he had us pay again for the same stay and it’s still took the money for the first booking and the second one.
- 5/5
It
- 4.5/5
The hotel is located in area that is family friendly and safe. The rooms were clean and the staff has a good customer service. The breakfast was good as they have a variety of food options.
- 4.5/5
The hotel is located in area that is family friendly and safe. The rooms were clean and the staff has a good customer service. The breakfast was good as they have a variety of food options.
- 5/5
N/a
- 5/5
Everything. This is the only place I stay when I'm in the area. N/a
- 5/5
Very clean
- 5/5
Very clean
- 5/5
Exceptional
- 4/5
There was not much for breakfast.
- 5/5
Excellent stay
- 4/5
The staff are very friendly to cleanliness and my comfortable bed. Excellent location It wasn't nothing The perfect stay
- 4/5
The staff are very friendly to cleanliness and my comfortable bed. Excellent location It wasn't nothing The perfect stay
- 5/5
It’s a great hotel
- 5/5
The Room was roomy, The jetted tub was very nice. Great breakfast
- 4.5/5
The room
- 4.5/5
The room
- 1/5
Manager of this facility needs to be educated on customer services! Worst experience we have ever had at a hotel
- 0.5/5
The room was had a dirty smell, rug was very stained and smelled bad. Sheets were stained. Pool had termite ants inside pool and sugar and all around the pool. Paid for clean environment , and was dissatisfied. Room and pool were not clean.
- 0.5/5
The room was had a dirty smell, rug was very stained and smelled bad. Sheets were stained. Pool had termite ants inside pool and sugar and all around the pool. Paid for clean environment , and was dissatisfied. Room and pool were not clean.
- 3/5
Deposit is $100. I called and told them I was booking with Expedia and they told me it would be 10-20% of the total. When I arrived on property I was told different. Hotel room was very clean
- 3/5
Breakfast was good and delicious
- 4.5/5
It was nice and clean It was fine
- 4.5/5
It was nice and clean It was fine
- 4/5
It was close to the freeway,places to eat and shopping very clean not far from the airport and quiet. Housekeeping was excellent. Bed was very comfortable, nice rooms. Good breakfast in the morning with an assortment of dishes and snacks to eat One of the lamps wasn’t working in the room, the charging ports wasn’t functioning and had to find another way around that to charge my devices. Also the shower door sealer was coming off the door. I mentioned it to the desk he said that he’ll send someone up to check it out however no one showed up. Plus the remote for the tv had issues working
- 4/5
It was close to the freeway,places to eat and shopping very clean not far from the airport and quiet. Housekeeping was excellent. Bed was very comfortable, nice rooms. Good breakfast in the morning with an assortment of dishes and snacks to eat One of the lamps wasn’t working in the room, the charging ports wasn’t functioning and had to find another way around that to charge my devices. Also the shower door sealer was coming off the door. I mentioned it to the desk he said that he’ll send someone up to check it out however no one showed up. Plus the remote for the tv had issues working
- 5/5
Exceptional
- 5/5
Exceptional
- 3/5
Just ok
- 5/5
Clean room
- 4/5
Very good
- 5/5
Exceptional
- 4.5/5
Cleanliness, location, breakfast on site, The pool wasn’t kept up with, and besides check-in there wasn’t anyone ever at the front desk. Elevator was also super slow, noisy, and needs to be serviced.
- 4.5/5
Cleanliness, location, breakfast on site, The pool wasn’t kept up with, and besides check-in there wasn’t anyone ever at the front desk. Elevator was also super slow, noisy, and needs to be serviced.
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
Yea
- 5/5
Exceptional
- 5/5
Exceptional
- 4.5/5
It was clean and quiet. The staff was friendly and helpful. The room was clean, spacious, and it was nice to have a fridge and microwave.
- 4/5
Everything was clean
- 4/5
Everything was clean
- 5/5
The bed was comfortable. The toiletries provided in the bottles in the bathroom such as body wash, hand soap, shampoo, conditioner and body lotion was a great addition to our stay. It was nice to have a mini fridge and microwave in our room which we used during our stay. Continental breakfast was excellent. The shower in our room was different and smaller than the one in the pictures on the hotel website.
- 5/5
Easy check-in, Clean, Location, Price
- 5/5
Easy check-in, Clean, Location, Price
- 4/5
I loved the option of the jetted tub/jacuzzi. It would have 5 stars however breakfast was cold when I went for breakfast. That morning hospitality could’ve been better. Housekeeping knocked like 3-4 times even after I called the front desk.to let them know when I would check out.
- 4/5
I loved the option of the jetted tub/jacuzzi. It would have 5 stars however breakfast was cold when I went for breakfast. That morning hospitality could’ve been better. Housekeeping knocked like 3-4 times even after I called the front desk.to let them know when I would check out.
- 5/5
The attention to detail was absolutely adorable in every way! There was a heart shaped tub with jets that is absolutely adorable. Beside the tub on the outer ledge, there was a couple of towels in the shape of a heart with bubble baths. There was also a very cute disco-ish light bulb that changed colors, but very subtly and The shower was wide, curved, and long. It could have used a larger sitting area for us older folks! :) The toilet paper and the tissues were in the shape of a bow, once again adorable! The accessories that were in the room were so thoughtful. You can tell a lot of time was taken in consideration of everyday needs!
- 5/5
The attention to detail was absolutely adorable in every way! There was a heart shaped tub with jets that is absolutely adorable. Beside the tub on the outer ledge, there was a couple of towels in the shape of a heart with bubble baths. There was also a very cute disco-ish light bulb that changed colors, but very subtly and The shower was wide, curved, and long. It could have used a larger sitting area for us older folks! :) The toilet paper and the tissues were in the shape of a bow, once again adorable! The accessories that were in the room were so thoughtful. You can tell a lot of time was taken in consideration of everyday needs!
- 5/5
The hotel was nice. The room was clean and i slept well. I will definitely return.
- 5/5
The hotel was nice. The room was clean and i slept well. I will definitely return.
- 5/5
Staff was the sweetest :)
- 5/5
Staff was the sweetest :)
- 0.5/5
Our truck got stolen from a handicap parking spot right out front the hotel. Staff and manager was no help
- 5/5
We only spent one night, clean room, comfortable bed, everything we needed. We didn't try the breakfast but the front desk staff was really friendly and provided information about the breakfast and other info.
- 5/5
We only spent one night, clean room, comfortable bed, everything we needed. We didn't try the breakfast but the front desk staff was really friendly and provided information about the breakfast and other info.
- 3.5/5
No problem at all
- 3/5
It was no smoking allowed but room smelled like pot. Moderately clean. Probably would not recommend.
- 3/5
It was no smoking allowed but room smelled like pot. Moderately clean. Probably would not recommend.
- 5/5
Everything
- 3.5/5
Location was central to a lot of restaraunts and stores. Breakfast was typical hotel breakfast. The best was too high, not the best choice for older people access.
- 2/5
Room was not very clean Cleanliness
- 5/5
The Room Was Awesome, Breakfast was Hot, and The Staff was very polite. So Good I extended my time
- 5/5
The Room Was Awesome, Breakfast was Hot, and The Staff was very polite. So Good I extended my time
- 5/5
The bed was not comfortable and we asked for more towels when I booked the room and we didn't get them.
- 4/5
The bed was very uncomfortable
- 5/5
Great Don’t change anything
- 5/5
Room was great! It smelled clean and was clean. Staff was courteous and helpful.
- 5/5
Room was great! It smelled clean and was clean. Staff was courteous and helpful.
- 5/5
Very clean .and a great breakfast bar.
- 5/5
Very clean .and a great breakfast bar.
- 5/5
Clean room & good breakfast!
- 5/5
Clean room & good breakfast!
- 5/5
Hotel is always clean, the staff is polite. The rooms were perfect and the breakfast is the best always. Will use this hotel again.
- 5/5
Hotel is always clean, the staff is polite. The rooms were perfect and the breakfast is the best always. Will use this hotel again.
- 5/5
Great service
- 5/5
Great service
- 5/5
Good breakfast
- 5/5
Good breakfast
- 5/5
Breakfast! Love it
- 5/5
Breakfast! Love it
- 5/5
Everything!
- 5/5
The staff at the facility was friendly, professional and very helpful.
- 5/5
The staff at the facility was friendly, professional and very helpful.
- 5/5
From the moment we checked in
- 5/5
From the moment we checked in
- 5/5
Good value, and quiet
- 5/5
Good value, and quiet
- 5/5
It was great
- 5/5
It was great
- 2/5
The room was infested with gnats was told by staff that exterminator had been there Friday but we tried 3 different rooms and all had gnats. However we were reimbursed for our stay and went to another hotel.
- 2/5
The room was infested with gnats was told by staff that exterminator had been there Friday but we tried 3 different rooms and all had gnats. However we were reimbursed for our stay and went to another hotel.
- 5/5
Clear
- 5/5
Clear
- 5/5
The room was clean. The room was quiet. The bed was very comfortable.
- 5/5
The room was clean. The room was quiet. The bed was very comfortable.
- 4/5
Clean room, good breakfast. Only negative is that we booked a king suite but they gave us 2 queens.
- 4/5
Clean room, good breakfast. Only negative is that we booked a king suite but they gave us 2 queens.
- 4/5
Cool
- 4/5
Cool
- 5/5
Good
- 5/5
Good
- 3/5
It was the average holiday inn. The room was fine and the amenities average
- 3/5
It was the average holiday inn. The room was fine and the amenities average
- 5/5
Everything was clean. Staff was polite and friendly including the ladies who clean the rooms. The breakfast was good - omlets, sausages, cinnamon rolls, oatmeal, juices, yoghurt, muffins, etc. Price was right for a nice stay.
- 5/5
Everything was clean. Staff was polite and friendly including the ladies who clean the rooms. The breakfast was good - omlets, sausages, cinnamon rolls, oatmeal, juices, yoghurt, muffins, etc. Price was right for a nice stay.
- 4.5/5
It was clean and organized It said there was bath robes in the room and there wasn't and the staff didn't know what I was talking about
- 5/5
Great visit. Everything
- 4.5/5
Great breakfast and weight room! Comfortable and safe feeling! WiFi was not password protected so I didn’t use it much.
- 2/5
This is the third time we've stayed at this hotel owing to its location. It's the second time that the room humidity could only be controlled if the AC was turned down to 69 degrees. Twice, the TV remote or the TV signal would not work. During this last stay in room 310, the receptionist seemed as she could care less. Even cheerful about saying they weren't going to do anything about it. At least the last one offered another room since Game 7 of the World Series was on. I really do hope that the management at IHG reads this and takes steps to bring this property up to their presumably higher operating standards, including new personnel.
- 2/5
This is the third time we've stayed at this hotel owing to its location. It's the second time that the room humidity could only be controlled if the AC was turned down to 69 degrees. Twice, the TV remote or the TV signal would not work. During this last stay in room 310, the receptionist seemed as she could care less. Even cheerful about saying they weren't going to do anything about it. At least the last one offered another room since Game 7 of the World Series was on. I really do hope that the management at IHG reads this and takes steps to bring this property up to their presumably higher operating standards, including new personnel.
- 5/5
Quick and easy
- 5/5
Quick and easy
- 5/5
The room was clean and nice
- 5/5
The room was clean and nice
- 2/5
Came in with my Cross Country Team. Had to email multiple times to get credit card authorization. Charged tax even after sent Tax free form. I have asked multiple times for the updated receipts to be sent to me. Everything has required multiple emails. Would not stay here again. Manager will tell she is going to fix something and I have to email multiple times before it gets done
- 2/5
Came in with my Cross Country Team. Had to email multiple times to get credit card authorization. Charged tax even after sent Tax free form. I have asked multiple times for the updated receipts to be sent to me. Everything has required multiple emails. Would not stay here again. Manager will tell she is going to fix something and I have to email multiple times before it gets done
- 5/5
great breakfast, the cinnamon rolls were delicious! The hot tub was a little bit cold.
- 5/5
great breakfast, the cinnamon rolls were delicious! The hot tub was a little bit cold.
- 4/5
Enjoyed my stay the staff was friendly and accommodating. The only thing was you can't control the temperature in the room and i was freezing.
- 4/5
Enjoyed my stay the staff was friendly and accommodating. The only thing was you can't control the temperature in the room and i was freezing.
- 5/5
Excellent area in all directions modern mall and easy access to I-20. Beautiful area and several restaurants.
- 5/5
Excellent area in all directions modern mall and easy access to I-20. Beautiful area and several restaurants.
- 4/5
fine for business travel
- 4/5
fine for business travel
- 5/5
Cold AC
- 5/5
Cold AC
- 5/5
Room was great. Great weather for football.
- 5/5
Room was great. Great weather for football.
- 5/5
Clean room staff
- 5/5
Clean room staff
- 5/5
The room was great and I had an amazing time
- 5/5
The room was great and I had an amazing time
- 3/5
The hot tub was okay. The massage stopped working after a few minutes
- 3/5
The hot tub was okay. The massage stopped working after a few minutes
- 5/5
Definitely found my close to home “get away”-decent prices for the room size and I’ll be at additional options from toothbrushs extra towels body wash, shampoo, conditioner, lotion, all made by Dove! We chose the king Jacuzzi suite! We will be back for our anniversary!
- 5/5
Definitely found my close to home “get away”-decent prices for the room size and I’ll be at additional options from toothbrushs extra towels body wash, shampoo, conditioner, lotion, all made by Dove! We chose the king Jacuzzi suite! We will be back for our anniversary!
- 5/5
The staff was excellent!!! So was the room!!!!
- 5/5
The staff was excellent!!! So was the room!!!!
- 5/5
This hotel has rooms with heart shaped tubs for two. They provide bubble bath, towels, and all the shower supplies right on the edge of the tub. The tub even has its own light above it that changes light colors through all the wave spectrums. This hotel also has a coffee machine for the morning that grinds the beans and then brews your coffee. This is to go with a delicious breakfast. Check-in and check-out were a breeze and the mattress and pillows on the bed were so comfortable. The coffee machine in the room had tons of options along with all the extras. This hotel is right by lots of dining options and is convenient to Globe Life Field. I just can't recommend it enough.
- 5/5
This hotel has rooms with heart shaped tubs for two. They provide bubble bath, towels, and all the shower supplies right on the edge of the tub. The tub even has its own light above it that changes light colors through all the wave spectrums. This hotel also has a coffee machine for the morning that grinds the beans and then brews your coffee. This is to go with a delicious breakfast. Check-in and check-out were a breeze and the mattress and pillows on the bed were so comfortable. The coffee machine in the room had tons of options along with all the extras. This hotel is right by lots of dining options and is convenient to Globe Life Field. I just can't recommend it enough.
- 4/5
Landscape
- 4/5
Landscape
- 5/5
We had to wait a good 15 minutes until one of the other guest had to ask the breakfast staff person to find him.
- 5/5
We had to wait a good 15 minutes until one of the other guest had to ask the breakfast staff person to find him.
- 5/5
Very clean and relaxing
- 5/5
Very clean and relaxing
- 5/5
Very nice property
- 5/5
Very nice property
- 5/5
Most comfortable room & bed of any hotel I've stayed at. The breakfast was hot & delicious. I would definitely go there again.was hotand delicios .
- 5/5
Most comfortable room & bed of any hotel I've stayed at. The breakfast was hot & delicious. I would definitely go there again.was hotand delicios .
- 5/5
Then men at the front desk were so kind and accommodating to us! The hotel was clean and smelled fresh as soon as we walked in.
- 5/5
Then men at the front desk were so kind and accommodating to us! The hotel was clean and smelled fresh as soon as we walked in.
- 5/5
Everything was nice
- 5/5
Everything was nice
- 5/5
The service was excellent very helpful. Very convenient and walking distance to many stores.
- 5/5
The service was excellent very helpful. Very convenient and walking distance to many stores.
- 5/5
The bed was soft, the staff was friendly, the insadental deposit was ridiculous.
- 5/5
The bed was soft, the staff was friendly, the insadental deposit was ridiculous.
- 5/5
Very quiet and cly
- 5/5
Very quiet and cly
- 5/5
I would definitely recommend this hotel 100%.
- 5/5
I would definitely recommend this hotel 100%.
- 5/5
Everything was very nice
- 5/5
Everything was very nice
- 4/5
Good place to stay, they have breakfast in the morning it was good the pool was open movies across the street I will stay again. We had a nice time!!
- 4/5
Good place to stay, they have breakfast in the morning it was good the pool was open movies across the street I will stay again. We had a nice time!!
- 3/5
I usually like to stay in the Holiday Inn express, but I was disappointed in a lot of things. It was kind of not as as good as the normal holiday and expresses I stay in. And when I went to the pool, it was filled with leaves and all kinds of stuff it wasn’t Very nice. I mean the water was warm to the touch of the toe what there wasn’t even a screen that I could take to try to clean out all the debris and stuff that was in the pool, which was not good. I couldn’t dry my stuff because it was an old washer and dryer and you needed quarters to put in it and in today’s day and people don’t carry quarters with them and I couldn’t get quarters from anybody. There was a a place for me to put garbage for food that I ordered to eat out. I do have to say, though that the people who work here were very nice and tried to accommodate me as much as they could so that was very nice. The shade in my room didn’t go down all the way and I needed to get to sleep while it was still daylight out, so that was very difficult. It only went down 3/4 of the way. Next time I come in Dallas, I would definitely not think about staying at this Holiday Inn express because it doesn’t match the other Holiday Inn express is where I usually stay. One more thing when I want to get my breakfast and I went to have the oatmeal there was an cinnamon sugar to put in the oatmeal, and I want to shake it in the whole thing dumped into my oatmeal. That wasn’t very fun at all. And then I wanted just the plain pork sausag
- 3/5
I usually like to stay in the Holiday Inn express, but I was disappointed in a lot of things. It was kind of not as as good as the normal holiday and expresses I stay in. And when I went to the pool, it was filled with leaves and all kinds of stuff it wasn’t Very nice. I mean the water was warm to the touch of the toe what there wasn’t even a screen that I could take to try to clean out all the debris and stuff that was in the pool, which was not good. I couldn’t dry my stuff because it was an old washer and dryer and you needed quarters to put in it and in today’s day and people don’t carry quarters with them and I couldn’t get quarters from anybody. There was a a place for me to put garbage for food that I ordered to eat out. I do have to say, though that the people who work here were very nice and tried to accommodate me as much as they could so that was very nice. The shade in my room didn’t go down all the way and I needed to get to sleep while it was still daylight out, so that was very difficult. It only went down 3/4 of the way. Next time I come in Dallas, I would definitely not think about staying at this Holiday Inn express because it doesn’t match the other Holiday Inn express is where I usually stay. One more thing when I want to get my breakfast and I went to have the oatmeal there was an cinnamon sugar to put in the oatmeal, and I want to shake it in the whole thing dumped into my oatmeal. That wasn’t very fun at all. And then I wanted just the plain pork sausag
- 3/5
The room we were put in the tub didn’t drain , even with the shower on the water still came out of the faucet and little to none out of the actual shower, the phone was broken and the tv didn’t work . I will say when I called and told them about the room they changed my room immediately so the staff was great. It’s just this hotel really needs remodeling .
- 3/5
The room we were put in the tub didn’t drain , even with the shower on the water still came out of the faucet and little to none out of the actual shower, the phone was broken and the tv didn’t work . I will say when I called and told them about the room they changed my room immediately so the staff was great. It’s just this hotel really needs remodeling .
- 5/5
They have a 5 star breakfast on-site
- 5/5
They have a 5 star breakfast on-site
- 5/5
The staff was very courteous and friendly. We had a great stay!
- 5/5
The staff was very courteous and friendly. We had a great stay!
- 5/5
Great place
- 5/5
Great place
- 5/5
Very nice stay. Clean hotel and rooms. Hotel staff were very friendly and accommodating. Loved the hot breakfast- even had cheesy omelets, biscuits and gravy. The only thing I would say is that the pool needs a good cleaning, had some green algae.
- 5/5
Very nice stay. Clean hotel and rooms. Hotel staff were very friendly and accommodating. Loved the hot breakfast- even had cheesy omelets, biscuits and gravy. The only thing I would say is that the pool needs a good cleaning, had some green algae.
- 4/5
Right behind move theater. 8 restaurants within walking distance
- 4/5
Right behind move theater. 8 restaurants within walking distance
- 5/5
Loved it and will stay there again
- 5/5
Loved it and will stay there again
- 5/5
Super facility, and fantastic breakfast.
- 5/5
Super facility, and fantastic breakfast.
- 5/5
The property was great and convenient to plenty of dinning grocery shopping fitness gym and more like Post Office everything was within walking distance or less than five minutes to drive.
- 5/5
The property was great and convenient to plenty of dinning grocery shopping fitness gym and more like Post Office everything was within walking distance or less than five minutes to drive.
- 2/5
Your deposit won’t be returned for over a month Thats due at check-in of $100
- 2/5
Your deposit won’t be returned for over a month Thats due at check-in of $100
- 5/5
It was easy to access.
- 5/5
It was easy to access.
- 3/5
My young daughter and I arrived to the hotel literally in the middle of the night due to traffic we hit driving up to Arlington. The front desk checked us in very fast! We stayed on the first floor in the jacuzzi room and it looks just like the pictures. The bed was very soft like a cloud my daughter said and I would agree. They had a pantry area near the front desk with moderately priced snacks and microwaveable food. The breakfast smelled delicious but actually was not. I opted to use my Walmart + subscription and have them deliver some food to us because we just couldn’t stomach what was prepared. Overall the trip was good, we got good sleep and would stay here again.
- 3/5
My young daughter and I arrived to the hotel literally in the middle of the night due to traffic we hit driving up to Arlington. The front desk checked us in very fast! We stayed on the first floor in the jacuzzi room and it looks just like the pictures. The bed was very soft like a cloud my daughter said and I would agree. They had a pantry area near the front desk with moderately priced snacks and microwaveable food. The breakfast smelled delicious but actually was not. I opted to use my Walmart + subscription and have them deliver some food to us because we just couldn’t stomach what was prepared. Overall the trip was good, we got good sleep and would stay here again.
- 2/5
The front desk manager was rude, and I always had to wait for someone to come to the front desk. Although I had prepaid, I was not given the option to extend my checkout time by another hour, which caused me inconvenience. I will never stay at this particular Holiday Express again. Parking was terrible.
- 2/5
The front desk manager was rude, and I always had to wait for someone to come to the front desk. Although I had prepaid, I was not given the option to extend my checkout time by another hour, which caused me inconvenience. I will never stay at this particular Holiday Express again. Parking was terrible.
- 5/5
Excellent
- 5/5
Excellent
- 5/5
PERFECT STAY
- 5/5
PERFECT STAY
- 4/5
very clean frendly staff
- 4/5
very clean frendly staff
- 5/5
Hot Breakfast, Clean Room, Great Customer Service. 5 Star Rooms
- 5/5
Hot Breakfast, Clean Room, Great Customer Service. 5 Star Rooms
- 5/5
The property is located in the perfect location. There’s plenty of restaurants and shops surrounding it, which makes it convenient for all my needs.
- 5/5
The property is located in the perfect location. There’s plenty of restaurants and shops surrounding it, which makes it convenient for all my needs.
- 5/5
Check in process was easy. I noticed a small snack area close to lobby to purchase items. The next morning, breakfast was served, a quick meal. Food was good and hot, with options. Check out was confusing. I did try to check out on the link sent to my email,but unable to. I was told my counter lady to just drop my 2 card keys off in a box on the counter.
- 5/5
Check in process was easy. I noticed a small snack area close to lobby to purchase items. The next morning, breakfast was served, a quick meal. Food was good and hot, with options. Check out was confusing. I did try to check out on the link sent to my email,but unable to. I was told my counter lady to just drop my 2 card keys off in a box on the counter.
- 4/5
The pool location is in the middle of the parking lot so not very private. Some rust on the bathroom door. No cleaning wipes in the gym. Suite has one only TV. So not the fanciest place but certainly a good stay if you want a clean bed, hot breakfast, hot shower, convenience, and friendly staff.
- 4/5
The pool location is in the middle of the parking lot so not very private. Some rust on the bathroom door. No cleaning wipes in the gym. Suite has one only TV. So not the fanciest place but certainly a good stay if you want a clean bed, hot breakfast, hot shower, convenience, and friendly staff.
- 5/5
Clean, rooms nice, breakfast is good, close proximity to restaurants and stores
- 5/5
Clean, rooms nice, breakfast is good, close proximity to restaurants and stores
- 4/5
Na
- 4/5
Na
- 5/5
- 5/5
- 2/5
Elevator didn’t work
- 2/5
Elevator didn’t work
- 5/5
Probably one of the best hotels I’ve stayed at. We got the jetted tub room. Loved it! Very nice and clean! Staff was super nice and very accommodating! They even allowed me to have the room decorated for my husband’s birthday! Will be back again!
- 5/5
Probably one of the best hotels I’ve stayed at. We got the jetted tub room. Loved it! Very nice and clean! Staff was super nice and very accommodating! They even allowed me to have the room decorated for my husband’s birthday! Will be back again!
- 5/5
My husband and I went on a couple's trip to Grand Prairie, TX. They let us check in when we got there, even though we were early. Our hotel room was so nice. It had a heart shaped tub with bubble bath and even had towels right next to the tub. It also had a shower that let you change the shower head to all kinds of settings and the water was gloriously hot. Breakfast in the morning was delicious. Overall, the stay was excellent.
- 5/5
My husband and I went on a couple's trip to Grand Prairie, TX. They let us check in when we got there, even though we were early. Our hotel room was so nice. It had a heart shaped tub with bubble bath and even had towels right next to the tub. It also had a shower that let you change the shower head to all kinds of settings and the water was gloriously hot. Breakfast in the morning was delicious. Overall, the stay was excellent.
- 5/5
The stay at hotel was great and safe
- 5/5
The stay at hotel was great and safe
- 4/5
Good Place to Stay
- 4/5
Good Place to Stay
- 5/5
The stay at the property was great. Just Elevator was down. The Staff did Apologize about the situation…
- 5/5
The stay at the property was great. Just Elevator was down. The Staff did Apologize about the situation…
- 2/5
The elevator was not working and our room was on the fourth floor. We were offered free cancellation but our check in was late and we didn’t want to drive around and find another hotel. It wasn’t fun carrying our luggage up four flights of stairs
- 2/5
The elevator was not working and our room was on the fourth floor. We were offered free cancellation but our check in was late and we didn’t want to drive around and find another hotel. It wasn’t fun carrying our luggage up four flights of stairs
- 2/5
No elevator
- 2/5
No elevator
- 1/5
4th floor room with a broken elevator. Clerks face was tatooed like a picture and noncommunicative. No wake up call, the "O" button didnt work nor did the TV. Top it off, cant make this all up, TV didnt work; sound but no picture. If i wasnt exhausted i would have left.
- 1/5
4th floor room with a broken elevator. Clerks face was tatooed like a picture and noncommunicative. No wake up call, the "O" button didnt work nor did the TV. Top it off, cant make this all up, TV didnt work; sound but no picture. If i wasnt exhausted i would have left.
- 4/5
The elevator was “out of service” and had to make a couple of trips to get luggage and other items up four flights of stairs. Otherwise the stay was good.
- 5/5
Excellent
- 4/5
Service
- 5/5
Loves the heart shape jacuzzi
- 5/5
A few disturbances in the middle of the night from other guest. But other than that a great stay!
- 5/5
Pretty nice
- 3/5
The price
- 5/5
It was a beautiful hotel in a nice area. The staff were amazing and the room itself was outstanding. Out of all the hotels I have been at, this was the best. We will definitely be back. Thank you for the wonderful hospitality and wonderful room
- 3/5
Location was bad
- 5/5
I like everything
- 5/5
Great location for where and what we were doing. Friendly staff, clean rooms . Breakfast was typically but not so great
- 4/5
This property had a bad smell going into the entrance of the hotel and onto the elevators. The smell was like a dirty mop! Other than that the room was clean, quiet, and the breakfast served was excellent! The staff were very friendly.
- 5/5
Good location with multiple dining options within walking distance.
- 4/5
Was a great hotel for a few hour stay.
- 5/5
Cleanliness 10 of 10, service 10 of 10, breakfast 10 of 10
- 5/5
Convenient location for a short trip.
- 5/5
I like the staff was very welcoming. I also like how clean the room was and how quiet my was as well
- 5/5
We loved this hotel. It was quiet, comfortable, and the room was very large. This hotel had the best complimentary breakfast I've ever seen. Every morning breakfast was well prepared, warm and a huge variety. We stayed here a week and enjoyed every minute.
- 5/5
Good
- 1/5
We stayed here November 9th and tried to take a shower and our tub would fill up and wouldnt drain. We spent the entire day with a family of 5 showering with someone elses bath water up to our calves. When we checked out we didnt get an apology or anything.
- 4/5
Nice and clean
- 5/5
The hot breakfast and the kind staff all the way around
- 5/5
Great location. Extremely clean
- 4/5
Good for the price. Very convenient location for getting around. Wish the gym was bigger. Breakfast was great 👍 good veggie options which is sometimes hard to find.
- 5/5
Great
- 5/5
Great property 👍
- 2/5
At 330 in the morning the floor above us sounded like an earthquake. I asked the desk attendant to speak to the people making all the noise. He was sound asleep and acted as if I had asked him to bury a body! Noise continued for hours!!!!
- 2/5
I always like this hotel but this time I was charged a deposit I've never been charged before and they were supposed to release the charges back to my credit card within 48 hours. It's now been six days and it's still not on my credit card yet.
- 5/5
Excellent
- 5/5
Loved it
- 5/5
Elevator sketchy
- 5/5
Everything about this location and property were great! The staff was super friendly and welcoming.
- 5/5
Good place to stay with great breakfast!!
- 5/5
Very clean
- 5/5
Good service
- 1/5
Run down, dirty, room smelled, people hanging out in cars, slimy floor
- 5/5
Convenient to the need.
- 2/5
Older and floors sticky. Elevator seems like it could break.
- 5/5
Everything about the hotel was awesome. The staff was awesome. I was there because my niece was graduating from Dallas Baptist University. Thank you staff for your kindness and helpfulness.
- 3/5
THE FIRST ROOM THE TV DID NOT WORK SO WE WERE MOVED TO ANOTHER ROOM 😔 OKAY FINE MOVED TO ANOTHER ROOM THE SOAP / SHAMPOO/ CONDITIONER DISPENSER WASN'T LOCKED THE SOAP WAS EMPTY HAD A PROBLEM WITH THE TV IN THAT ROOM .WE WERE TOLD NO MAINTENANCE IN THE PROPERTY OK WE BREAKFAST THE BACON WAS HARD THE OATMEAL WAS WATERY DIDN'T SEE ANY GRITS WENT TO THE POOL ON SUNDAY THE POOL WAS FULL OF LEAVE THE WATER WAS OKAY WENT INSIDE ASKED WHETHER ANYONE THERE TO CLEAN THE POOL THE MANAGER I ASSUME OR THE LADY AT THE DESK SAYING THERE'S NO MAINTENANCE HERE IT'S AN OUTSIDE COMPANY THAT CLEANS THE POOL THAT'S SAD THAT A HOLIDAY WAS COMING UP THE POOL SHOULD HAVE BEEN CLEAN OVERALL CUSTOMER SERVICE WAS OKAY BUT IF I HAD TO CHOOSE TO STAY THERE AGAIN I WOULDN'T IF I COULD RATE I WILL GIVE YOU A FIVE I WILL NEVER RETURN TO THIS HOTEL GRAND PRAIRIE TEXAS AGAIN
- 4/5
The facility staff and over all facility was very nice. However the shower in our room (409) leaked water onto the bathroom floor every time we used the shower. And the carpet was very sticky. My house shoes stuck to the carpet and I would not walk on the carpet barefooted because it felt so gross. Fix those two things and I would rate your property very nice.
- 5/5
Clean, friendly staff, good breakfast
- 5/5
Very nice hotel. Great location with lots of restaurants close by. Staff very friendly. Room clean and comfortable. Quite even though on first floor next to entrance
- 2/5
They was a strong smell as you walked in like overdone Lysol. The worst part was the carpet in the room. It was very sticky and my white socks were ruined after walking on it. Also, a loud vibration woke me up in the middle of the night. It kept going off but we never figured out where it was from.