TownePlace Suites by Marriott Fort Mill at Carowinds Blvd.

I’ve stayed at this property each year for the past few years and have noticed a decline in the overall quality and cleanliness. Lots of cosmetic issues that could be fixed.

Very helpful front desk

Exceptional

Exceptional

Superb

Exceptional

There was a part of the shower that was broken. The breakfast was okay nothing major. The staff was on their phone while they helped the guess. I hope the price we paid was only because it was the holiday and not that much everyday

Would have preferred bigger pillows

The location I had to change rooms due to the microwave and oven not working and having a burning plastic smell. The tub had no tub stopper so my toddler couldn’t take a bath. I was moved to a room on the ground level. The hallway smelt strongly of weed, all night. The room had no oven and no tub which was the whole point of me booking this location in the first place.

Good

Absolutely loved the cleanliness and the breakfast. Our children can sometimes be a big difficult to feed breakfast as they eat so differently but there were enough options that everyone happily ate their fill. A few tiny things here and there to address like, our toilet tissue holder was loose and no cooking utensils (unless we just looked in the wrong place) but that's just nit picking. Staff was wonderful and will definitely be considering this being our Charlotte trip hotel☺️

They started charging $10 per night for parking they tell you only after you are checked in

Stay was just okay. Room was clean but shower was dirty. Both AC units made very annoying clicking noises when they were cycling off. Free breakfast was not great. Left much to be desired. They charge $10 to park there per night. They never asked me if I had a vehicle but charged me the parking fee. One front desk lady said the parking fee would be waved with a good review. A different front desk lady said she knew nothing about that. Overall not a great experience.

Exceptional