Renaissance Dallas Hotel

Superb

Staff was very helpful in bringing extra towels, soap and coffee as needed very quickly. The rooms were clean and spacious. Would highly recommend staying there if you’re ever visiting Dallas.

Didn’t really explain parking to well, but figured it out and accidentally paid for a parking spot. elevators broke or system went down and we had to walk up 15 floors which was horrible

Location, bed was comfortable, cookies at front desk was an added touch, we asked for a later checkout at noon which they were willing to change. The staff. At the front desk Sunday the woman who did my checkout did not offer me a copy of the bill for review. So I asked her for a copy of the bill and she said she had already closed the screen so I had to tell her I want a copy to review anyway. It was then she pulled up and printed me a copy. In the dining room at breakfast on Sunday I asked the waiter if he would make me an omelet and the guy said ‘no’. A few minutes later I saw another diner with an omelet When we were ready to leave our room 1124, I called the concierge to ask if they could bring up a trolly because we had a lot of items. The guy’s answer was “We don’t have the staff to bring up a luggage trolley but you can come down and get one yourself. When we got down to the lobby, it was practically empty and there were 3 bellmen in the front standing around. In all three cases your staff was just lazy about taking an extra step to give us quality service.

Location, bed was comfortable, cookies at front desk was an added touch, we asked for a later checkout at noon which they were willing to change. The staff. At the front desk Sunday the woman who did my checkout did not offer me a copy of the bill for review. So I asked her for a copy of the bill and she said she had already closed the screen so I had to tell her I want a copy to review anyway. It was then she pulled up and printed me a copy. In the dining room at breakfast on Sunday I asked the waiter if he would make me an omelet and the guy said ‘no’. A few minutes later I saw another diner with an omelet When we were ready to leave our room 1124, I called the concierge to ask if they could bring up a trolly because we had a lot of items. The guy’s answer was “We don’t have the staff to bring up a luggage trolley but you can come down and get one yourself. When we got down to the lobby, it was practically empty and there were 3 bellmen in the front standing around. In all three cases your staff was just lazy about taking an extra step to give us quality service.

The pool and fitness center are good, the staff is welcoming, and my room felt very clean. The Renaissance has been remodeled recently but still feels dated. The hotel is right on Stemmons Fwy, so the ones that face the freeway are noisy, even at 1 or 2 am from the sound of cars passing. Even on the eleventh floor! Do not book here if that will drive you crazy.

The pool and fitness center are good, the staff is welcoming, and my room felt very clean. The Renaissance has been remodeled recently but still feels dated. The hotel is right on Stemmons Fwy, so the ones that face the freeway are noisy, even at 1 or 2 am from the sound of cars passing. Even on the eleventh floor! Do not book here if that will drive you crazy.

Amazing staff . Careena at reception and breakfast staff we re kindest and nicest . Clean big rooms too

Exceptional

Breakfast was fresh, great service, friendly workers, my room was aleays taken care of. The pool was great

It was close to the venue we attended. The Majestic Theater right next door) It was close to walk to restaurants to eat

It was close to walk to restaurants to eat

Great stay, clean room, great view of downtown Dallas skyline. Staff was awesome.

Exceptional

Pleasant

Superb

Would give it a 10 out of 5 stars if I could!

Would give it a 10 out of 5 stars if I could!

Superb

Restaurant food is excellent. Rooms very clean. Only negative is we had 4 very flat pillows which made sleeping difficult

Restaurant food is excellent. Rooms very clean. Only negative is we had 4 very flat pillows which made sleeping difficult

Everyone was super friendly

Everyone was super friendly

The room was clean and the staff were very friendly, courteous, and accommodating.

The room was clean and the staff were very friendly, courteous, and accommodating.

Great staff

Great staff

Clean, kind, and helpful.

Clean, kind, and helpful.

Exceptional

Good

Love this property

Love this property

Phenomenal staff and service. Excellent rooms and views!

Phenomenal staff and service. Excellent rooms and views!

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Great lovation

Great lovation

Beautiful and elegant.

Beautiful and elegant.

the staff really made our stay memorable. Everyone was friendly and attentive, which made a big difference. The facilities were clean and well-maintained.

the staff really made our stay memorable. Everyone was friendly and attentive, which made a big difference. The facilities were clean and well-maintained.

Waitress was not very friendly when it camextimexfir her to go home

Na Waitress was not very friendly when it camextimexfir her to go home

The breakfast with fresh cranberries and raspberries was excellent, and the connection to the Market Hall where fencing events take place was convenient. I appreciated the staff lending me an umbrella for walking in the rain and resolving my Booking.com issue. I highly recommend this perfect hotel.

Beautiful lobby and room was very comfortable. Great bed and bath very clean. Would recommend for a great stay with friendly staff.

Beautiful lobby and room was very comfortable. Great bed and bath very clean. Would recommend for a great stay with friendly staff.

Exceptional

Superb

Very good

Great experience and beautiful location!

Great experience and beautiful location!

Overall wonderful experience

Overall wonderful experience

Clean, great location for our needs.

Clean, great location for our needs.

AC was not working correctly. Also, they did not tell me how to connect to the wifi when I checked in. You have to become a Marriot member to access it.

It was a great experience since we were there for Dallas Market. We had excellent customer service and the rooms were nice. We will definitely go back!

It was a great experience since we were there for Dallas Market. We had excellent customer service and the rooms were nice. We will definitely go back!

Prior to my arrival, i called the hotel for assistance with a late check out and a possible 6:30 P.M. checkout, Staff was rude, advised they had room however it would cost $30.00 per Hour, I called the hotel 3 times in hopes of being more reasonable, It seemed only a Marriott membership would help, the 3rd. time i gave them a Marriott number, still rude. I changed to Virgin Hotel and they were Great, worked with late check out that was reasonable and even gave me a ride to my evening event at No charge, I would Never recommend Renaissance Dallas

Prior to my arrival, i called the hotel for assistance with a late check out and a possible 6:30 P.M. checkout, Staff was rude, advised they had room however it would cost $30.00 per Hour, I called the hotel 3 times in hopes of being more reasonable, It seemed only a Marriott membership would help, the 3rd. time i gave them a Marriott number, still rude. I changed to Virgin Hotel and they were Great, worked with late check out that was reasonable and even gave me a ride to my evening event at No charge, I would Never recommend Renaissance Dallas

Location was good and the pool was awesome Very rude front desk staff

It was amazing and was treated well

It was amazing and was treated well

No water bottles in the room . No microwave . No iron bar in the bathtub.it is dangerous for the old people to take showers . No free wifi , No breakfast available. Only one small restaurent for 550 rooms . They know how to milk the customers . For 4 bottles water they charged 20 dollars .

No water bottles in the room . No microwave . No iron bar in the bathtub.it is dangerous for the old people to take showers . No free wifi , No breakfast available. Only one small restaurent for 550 rooms . They know how to milk the customers . For 4 bottles water they charged 20 dollars .

Nice hotel...with lots of amenities, great location right off the freeway.

Nice hotel...with lots of amenities, great location right off the freeway.

Had a problem with door to room. Lock wouldn’t open. Anytime I had to get into my room, would take 6 or 7 attempts.

Had a problem with door to room. Lock wouldn’t open. Anytime I had to get into my room, would take 6 or 7 attempts.

Check in was great, the staff who checked me in was phenomenal. Ordering room service was terrible. The app never worked to order, there was no QR code in my room to even order. I had to call several times to order then once I ordered, I had to call back and the receptionist at the front desk had to bring it up which was cold at that point. At one point we had broken glass and the staff said she didn't speak English and walked away versus helping to clean which she was already doing in the hallway.

Clean stay, close to the airport

Clean stay, close to the airport

Good

Good

The entire staff made a point to ensure guests are comfortable and have everything needed. Great location and very nice rooms!

Really nice!

Really nice!

Amazing stay

Amazing stay

Ten out of ten!

Ten out of ten!

No microwave in the entire facility, if you order food and can’t eat it all at the time it’s a waste because there isn’t a way to reheat your food and for $300 a night I should be able to reheat my food

No microwave in the entire facility, if you order food and can’t eat it all at the time it’s a waste because there isn’t a way to reheat your food and for $300 a night I should be able to reheat my food

Rooms were clean

Rooms were clean

The hotel was under renovation. This should have been disclosed at the time I made my reservation.

The hotel was under renovation. This should have been disclosed at the time I made my reservation.

The property is under construction, but overall it seemed pretty average. The room was ok. A little tight with space. No hooks in the bathroom for towels. They were outside the bathroom door in the room. Not a lot of dining choices in the area. Need a car or share ride service to get around. Their restaurant, Asador, was amazing for dinner. The food and drinks were so good.

The property is under construction, but overall it seemed pretty average. The room was ok. A little tight with space. No hooks in the bathroom for towels. They were outside the bathroom door in the room. Not a lot of dining choices in the area. Need a car or share ride service to get around. Their restaurant, Asador, was amazing for dinner. The food and drinks were so good.

Hassled for entry during event hours going on next door. No microwave or mini refrig. Guess we don't liners for trash anymore No vending on same floor.

The hotel is being remodeled and we were not able to enjoy all the amenities. It is lovely now, but it will be great once it’s finished. I will definitely go back once it’s done.

The hotel is being remodeled and we were not able to enjoy all the amenities. It is lovely now, but it will be great once it’s finished. I will definitely go back once it’s done.

Exceptional

Everything was Great, wish they had a coffee shop inside and another dining option.

Everything was Great, wish they had a coffee shop inside and another dining option.

Our stay was mostly positive. Initially, we were given an incredibly small room that felt unbearable. I called the front desk right away, and thankfully, they were able to move us immediately to a more spacious king room, which met our needs perfectly. The hotel was clean and easy to navigate, and it offered great value for the price. Its convenient location near the American Airlines Center was a definite plus!

Our stay was mostly positive. Initially, we were given an incredibly small room that felt unbearable. I called the front desk right away, and thankfully, they were able to move us immediately to a more spacious king room, which met our needs perfectly. The hotel was clean and easy to navigate, and it offered great value for the price. Its convenient location near the American Airlines Center was a definite plus!

The staff was friendly and the hotel was nice.

Poor ventilation/circulation of air in room. It was stuffy. Requested assistance with the A/C and no one ever came or called. Bed was way too firm. One of the outlets was not functional. No vents in the restroom either.

Everything good

Everything good

Good

Great service and pricing!

Great service and pricing!

Large rooms with great facilities and friendly staff. Rooms are very quiet. The area is not very walkable but, other than that it is wonderful.

Large rooms with great facilities and friendly staff. Rooms are very quiet. The area is not very walkable but, other than that it is wonderful.

Property was cool. No complaints! Staff was really nice!

Property was cool. No complaints! Staff was really nice!

Great luxurious hotel with really nice staff and great food

Great luxurious hotel with really nice staff and great food

No

Nice clean hotel

Nice clean hotel

Excellent stay for business

Its location, it gives you the sense of luxury, a place you can come to conduct your business and be comfortable. The room, and parking.

Front desk is amazing. Let me check in early with no issues. Rare to see these days.

Front desk is amazing. Let me check in early with no issues. Rare to see these days.

I didn’t eat breakfast there, but I did enjoy the dinner that I ate there, I only ate there twice. It was a great experience for us there, so I definitely recommend it to anyone.

There no microwave in the room

Beautiful N/A

I loved the room. Comfy bed wonderful bathroom and friendly staff

I loved the room. Comfy bed wonderful bathroom and friendly staff

I did not get to try the breakfast. My husband did and he liked it. We noticed that housekeeping did not change our sheets for a couple of days. We saw a couple of stains on the sheets and could tell that they had not been changed.

Westly I think was his name was very helpful. He did not think we bothered him in any way. Was efficient in getting us checked in so we could get to the convention center before the registration closed there at3:00 on the 4th of July. Thanks! The food was a little pricey. We had dinner there twice. Our server was great.

Staff was excellent. However, the room floor was dirty and hadn't been mopped or vacuumed. You could see dirty water spots in the bathroom area. There was items, i.e., paper clips or safety pin under the settee. There wasn't any liners in the trash cans. There are no eateries in walking distance of the hotel. The only place to dine was the hotel restaurant which was nice but expensive & limited menu. Also there was an added fees on my bill. I was expecting my total rate to be $198/night including fees & taxes as listed on Expedia. It was higher,

Staff was excellent. However, the room floor was dirty and hadn't been mopped or vacuumed. You could see dirty water spots in the bathroom area. There was items, i.e., paper clips or safety pin under the settee. There wasn't any liners in the trash cans. There are no eateries in walking distance of the hotel. The only place to dine was the hotel restaurant which was nice but expensive & limited menu. Also there was an added fees on my bill. I was expecting my total rate to be $198/night including fees & taxes as listed on Expedia. It was higher,

No complimentary water; menu was limited and room was very dark.

No complimentary water; menu was limited and room was very dark.

Whenever I am down in Dallas, I stay at this hotel. The staff is very friendly. The room is fine. Everything is very clean. I would recommend it.

Whenever I am down in Dallas, I stay at this hotel. The staff is very friendly. The room is fine. Everything is very clean. I would recommend it.

No clean flushable toilet available but when a 10 year old has to go, you use what’s available…gross. Was told at checkout that the situation started out as “planned” maintenance but then a pipe burst or was broken. I get it stuff happens , unexpected events occur but no toliets for many hours at a premium hotel is unacceptable. No contingency plan? No notice under the door or at checkin about loud late hour maintenance planned? No good information about where we could “go” until it’s repaired? And no offer of compensation at checkout. We checked out earlier than planned to drive next door at the children’s hospital to use their lobby facilities. Very disappointing

No clean flushable toilet available but when a 10 year old has to go, you use what’s available…gross. Was told at checkout that the situation started out as “planned” maintenance but then a pipe burst or was broken. I get it stuff happens , unexpected events occur but no toliets for many hours at a premium hotel is unacceptable. No contingency plan? No notice under the door or at checkin about loud late hour maintenance planned? No good information about where we could “go” until it’s repaired? And no offer of compensation at checkout. We checked out earlier than planned to drive next door at the children’s hospital to use their lobby facilities. Very disappointing

Clean and nice property.

Clean and nice property.

Like it was near downtown Dallas close to everything

Like it was near downtown Dallas close to everything

Nice stay, will definitely come back. Love the restaurant, just a little pricey.

Nice stay, will definitely come back. Love the restaurant, just a little pricey.

Nice bar and clean modern rooms

Nice bar and clean modern rooms

Really nice staff where nothing was too much trouble. Any problems get solved quickly.

Really nice staff where nothing was too much trouble. Any problems get solved quickly.

Had a water leak in my room

Had a water leak in my room

Hotel was clean, staff was friendly and I had breakfast at the restaurant every morning. I wish I could have opened a window for fresh air. I would stay there again.

Hotel was clean, staff was friendly and I had breakfast at the restaurant every morning. I wish I could have opened a window for fresh air. I would stay there again.

Excellent facility and helpful staff

Excellent facility and helpful staff

The Hotel is great, clean and best breakfast ever

The Hotel is great, clean and best breakfast ever

Great stay, was in town for a vollleyball tournament, great place to stay. Staff was great!!

Great stay, was in town for a vollleyball tournament, great place to stay. Staff was great!!

We were there for a seminar. Food services for the event were excellent. Elevators were VERY swift and efficient for a 30-story hotel.

We were there for a seminar. Food services for the event were excellent. Elevators were VERY swift and efficient for a 30-story hotel.

The hotel is beautiful and the staff were very helpful. The restaurant on the first floor was wonderful. We ate there every night as we were snowed in, but it was great because the food was awesome.

The hotel is beautiful and the staff were very helpful. The restaurant on the first floor was wonderful. We ate there every night as we were snowed in, but it was great because the food was awesome.

Nice hotel but we requested they make up the room on the second day and we were told it would be done. They did not do it. I called back and they said that they only tidy up the room every three days. So tired of hotels, not cleaning the room every day. Next hotel we book, we will confirm the rooms are made up daily. If not, I prefer to stay at a vrbo property.

Nice hotel but we requested they make up the room on the second day and we were told it would be done. They did not do it. I called back and they said that they only tidy up the room every three days. So tired of hotels, not cleaning the room every day. Next hotel we book, we will confirm the rooms are made up daily. If not, I prefer to stay at a vrbo property.

There aren't any bad things I can say about this hotel! We've stayed at a lot of high end resorts and this hotel is at the top! Great visit from check-in to checkout! Great customer service, beautiful decor, impeccably clean, and super comfortable beds! When in Dallas, this will be our go to hotel.

There aren't any bad things I can say about this hotel! We've stayed at a lot of high end resorts and this hotel is at the top! Great visit from check-in to checkout! Great customer service, beautiful decor, impeccably clean, and super comfortable beds! When in Dallas, this will be our go to hotel.

Didn’t like the parking so much, could have a been little more expressed on parking. Paid parking when I already paid a premium to stay in a room, seems ridiculous.

Didn’t like the parking so much, could have a been little more expressed on parking. Paid parking when I already paid a premium to stay in a room, seems ridiculous.

Property is slightly on the outdated side. It was clean but there was a little mildew in the shower which made me uncomfortable/avoid using it to shower. The front desk representatives during the day time were very friendly and attentive but the night/overnight were not. I had called the hotel front desk hours before our check in to let them know we would be arriving late after 10 PM. I reminded her of the crib request that I put in and to ensure it would be ready in the room so baby can sleep right away. She said no problem and documented it. We arrived at the property around 12:30 AM. The front desk person said there was no notes on the reservations from the prior person I spoke to over the phone. Basically there were no cribs available after we had to wait 20 mins for her to call around and check. The only solution she offered us was to cancel and refund the reservation and call other hotels to see if they had availability with a crib. She called around and told us there was a hotel farther out that had a crib but cost more to stay per night. This was ridiculous and unfair. I went out of my way to avoid this situation happening and the person I spoke to on the phone clearly LIED and didn’t do their job. When checked out at noon I made to sure to take the managers information and will be calling him tomorrow. We will never stay here again. There are plenty of newer, cleaner, more reliable, professional hotels for $300 a night.

Property is slightly on the outdated side. It was clean but there was a little mildew in the shower which made me uncomfortable/avoid using it to shower. The front desk representatives during the day time were very friendly and attentive but the night/overnight were not. I had called the hotel front desk hours before our check in to let them know we would be arriving late after 10 PM. I reminded her of the crib request that I put in and to ensure it would be ready in the room so baby can sleep right away. She said no problem and documented it. We arrived at the property around 12:30 AM. The front desk person said there was no notes on the reservations from the prior person I spoke to over the phone. Basically there were no cribs available after we had to wait 20 mins for her to call around and check. The only solution she offered us was to cancel and refund the reservation and call other hotels to see if they had availability with a crib. She called around and told us there was a hotel farther out that had a crib but cost more to stay per night. This was ridiculous and unfair. I went out of my way to avoid this situation happening and the person I spoke to on the phone clearly LIED and didn’t do their job. When checked out at noon I made to sure to take the managers information and will be calling him tomorrow. We will never stay here again. There are plenty of newer, cleaner, more reliable, professional hotels for $300 a night.

Stay was great! Rooms were clean and quiet. Absolutely no complaints - I’ve stayed here before and they have always been very consistent. Thank you guys for the stay - See y’all next time!

Stay was great! Rooms were clean and quiet. Absolutely no complaints - I’ve stayed here before and they have always been very consistent. Thank you guys for the stay - See y’all next time!

It would be good, if WiFi for free!

It would be good, if WiFi for free!

The hotel was fine but ai was charged twice for the same stay and any attempts to contact the hotel remain unanswered so far. Obviously, my next step is the credit card charge back but it is unfortunate that the hotel isn't responsive even though I'm Bonvoy Gold tier.

The hotel was fine but ai was charged twice for the same stay and any attempts to contact the hotel remain unanswered so far. Obviously, my next step is the credit card charge back but it is unfortunate that the hotel isn't responsive even though I'm Bonvoy Gold tier.

Excellent in overall experience. Large specious room. Large bathroom. Plenty of towels. Housekeeping is provided upon request. I will definitely recommended this property to family and friends.

Excellent in overall experience. Large specious room. Large bathroom. Plenty of towels. Housekeeping is provided upon request. I will definitely recommended this property to family and friends.

Everything was nice

Everything was nice

Beautiful venue and wonderful staff.

Beautiful venue and wonderful staff.

EASY FOR MARKET.

EASY FOR MARKET.

Everything was almost perfect, the staff was really nice and helpful but the pool was disgusting, lots of crickets and flies were floating all over the pool, was very disappointing

Everything was almost perfect, the staff was really nice and helpful but the pool was disgusting, lots of crickets and flies were floating all over the pool, was very disappointing

Everyone was great. Very convenient. I will stay here in future.

Everyone was great. Very convenient. I will stay here in future.

Check in was great and quick. Room was clean and quiet. Enjoyed my quick visit

Check in was great and quick. Room was clean and quiet. Enjoyed my quick visit

It was great! Very clean and comfortable beds! Love the shower!!

It was great! Very clean and comfortable beds! Love the shower!!

On the morning of check out, I called the front desk for a luggage cart. She was very rude. Then I asked if there was a valet charge because the man at check in told me just let them know and they would take it off. She tells me, 'uh, obviously they (the valet) didn't walk over here and tell us you valeted.' I did not get her name but she would remember being rude to me. That last encounter ruined all the good things. She needs a refresher in CUSTOMER SERVICE or get out of that field because she is not for customer service.

On the morning of check out, I called the front desk for a luggage cart. She was very rude. Then I asked if there was a valet charge because the man at check in told me just let them know and they would take it off. She tells me, 'uh, obviously they (the valet) didn't walk over here and tell us you valeted.' I did not get her name but she would remember being rude to me. That last encounter ruined all the good things. She needs a refresher in CUSTOMER SERVICE or get out of that field because she is not for customer service.

The hotel was very clean, it is very conveniently located. The staff was great and our room was clean and quiet. The rooftop pool and gym are clean and well kept. This is a great place to stay.

The hotel was very clean, it is very conveniently located. The staff was great and our room was clean and quiet. The rooftop pool and gym are clean and well kept. This is a great place to stay.

Pool area is so dated. you should certainly have an indoor pool and outdoor. The outdoor pool needs to renovated. Thanks loyal Marriott member.

Pool area is so dated. you should certainly have an indoor pool and outdoor. The outdoor pool needs to renovated. Thanks loyal Marriott member.

Location

Location

Enjoyed my stay.. Breakfast was excellent! Was a little disappointed that I could not enjoy the pool area due to some were acting to ratchet..

Enjoyed my stay.. Breakfast was excellent! Was a little disappointed that I could not enjoy the pool area due to some were acting to ratchet..

The bartender Chris was awesome!!!!

The bartender Chris was awesome!!!!

We enjoyed our stay! The location was clean and the staff was friendly.

We enjoyed our stay! The location was clean and the staff was friendly.

Reservation was wrong. Reserved 2 queens and ended up with 1 king and a tiny couch. Would not have reserved this hotel if they didn't have 2 queens. Renaissance stated there was nothing they could do to help

Reservation was wrong. Reserved 2 queens and ended up with 1 king and a tiny couch. Would not have reserved this hotel if they didn't have 2 queens. Renaissance stated there was nothing they could do to help

Very nice hotel

Very nice hotel

Everyone very professional!!

Everyone very professional!!

To get to the pool and gym area you must walk up dusty metal stairs. I saw other guests that had difficulty getting out of the limited parking garage - the card the hotel provides doesn't work all the time. Staff were rude and not willing to help after i told them about the predicament. Avoid this hotel that is overpriced for such limited services and outdated design.

To get to the pool and gym area you must walk up dusty metal stairs. I saw other guests that had difficulty getting out of the limited parking garage - the card the hotel provides doesn't work all the time. Staff were rude and not willing to help after i told them about the predicament. Avoid this hotel that is overpriced for such limited services and outdated design.

Thank you

Thank you

Mattresses too firm

Mattresses too firm

Very clean and professional! Would recommend!

Very clean and professional! Would recommend!

The front desk staff were very rude and not helpful at all.

The front desk staff were very rude and not helpful at all.

The food at the restaurant was delicious. Very clean and nice rooms.

The food at the restaurant was delicious. Very clean and nice rooms.

Concierge was very nice and attentive. Hotel was clean, very beautiful. All questions answered. I love my room service. Thank you

Concierge was very nice and attentive. Hotel was clean, very beautiful. All questions answered. I love my room service. Thank you

The entrance was grand and services is second to none. Highly recommend.

The entrance was grand and services is second to none. Highly recommend.

Comfortable, clean, relaxing room. Bed was very cozy and I got great sleep and also had a great view of the skyline.

Comfortable, clean, relaxing room. Bed was very cozy and I got great sleep and also had a great view of the skyline.

Tight parking lot with heavy traffic

Tight parking lot with heavy traffic

One restaurant only and the service was terrible . There was hardly any staff around . We waited two hours for our dinner to be served .

One restaurant only and the service was terrible . There was hardly any staff around . We waited two hours for our dinner to be served .

We were there for a conference and the stay and conference went very well. My only concern was the other event taking place at the same time. I felt bad for the couples ceremony and having onlookers from the other event wanting to view a private event.

We were there for a conference and the stay and conference went very well. My only concern was the other event taking place at the same time. I felt bad for the couples ceremony and having onlookers from the other event wanting to view a private event.

This is a very nice property, but I thought the service was poor in both the restaurant and the desk. For example, we wanted to switch from a regular room to a suite but the desk personnel said we had to call or do it online--they could do nothing.

This is a very nice property, but I thought the service was poor in both the restaurant and the desk. For example, we wanted to switch from a regular room to a suite but the desk personnel said we had to call or do it online--they could do nothing.

Nice facility. The wrong that happened they made it right. Great staff!

Nice facility. The wrong that happened they made it right. Great staff!

I bet pricey for what you get in the room, but nice facilities and enjoyed my stay

I bet pricey for what you get in the room, but nice facilities and enjoyed my stay

restaurant was not as great this year as last year during event. make sure you secure your door afyer 1030am as the maid did not knock or announce yet opened door even with TV clearly on.

Comfortable, AC works good. Staff is friendly

No breakfast, noisy connecting room door. small shower

It is so handy and we can walk. I feel very safe with the gated covered parking. Love the on site restaurant. Great food and wait staff is awesome.

Came into town for a concert and differently will be staying here again

It was nice and the room was clean. The hot tub on top was pretty dirty. At about 10:30pm the fire alarm was going off for about 30 minutes and then they told everyone it was an accident. The wall as were paper thin so next door to us there was a party going on and we couldn’t sleep until they quieted down around 1am. Overall the hotel is nice but those two factors made our stay pretty bad

Our bathroom was dirty when we arrived. Hairs everywhere. Urine stains on the toilet. But they ended up cleaning it. The restaurant was incredible. Last time I was here my room was bigger, with a better view and not as loud. Still probably my go-to stay for Market!

When I called down to order food for pickup they said it had to be charged to the room when the paper I was ordering from clearly stated that I could pay however I wanted to if I was picking up the food. I asked for a late checkout at 12pm like I had done before and they said it would be an additional 25 dollars. I will not be staying here again. If I’m paying 268 for the room I don’t expect to have such a hard time with things

Great hotel for business travel. The restaurant was excellent with great, fast service. Front desk very friendly as were the cleaning attendants. Easy access and easy to get transportation.

The stay was great! They had a major power outage the morning we were to leave and we had to walk down 12 flights of stairs but that was not their fault. They compt one of the buffets because of it.

My favorite place to stay! Clean. Spacious. Great staff!