Homewood Suites by Hilton Dallas Downtown, TX

Paying for parking; lack of information about the parking garage setup; not being informed of the one type of garage traffic; only one access point for entering the hotel was inconvenient; the sheer number of homeless people walking near the entrances was concerning/presented a safety issue (if the city is going to displace the homeless, they should create a place for them, because the homeless are still people that deserve a place); and my hot water was not working properly (I have take enough cold showers fight for the US, so why should I have to pay to take a cold shower?).

It’s a beautiful property that is clean and well maintained. Armed guards who were attentive and friendly made it feel very safe. Our TV was not hooked up properly and even though they tried to fix it someone logged onto it in the middle of us watching a movie. The breakfast was very bland and tasteless. The room never really got cool and we had to leave the fan on constantly to stay tolerable and the fan was very loud.

Good

I never figured out how to operate the light switches. I didn't have the opportunity to sample the breakfast or the gym and other communal areas.

The facilities where aesthetically pleasing. The hall ways were well maintained. The location was near quite a few attractions and restaurants. I'm thankful for the assistance from the front desk attendant with finding a nice steakhouse and the 10 percent discount coupon for the steakhouse. The list of available attractions was great assistance for people that are not familiar with the downtown area. Thankful for the complimentary water bottles during check in. Thankful for the security personnel. Paying for parking; lack of information about the parking garage setup; not being informed of the one type of garage traffic; only one access point for entering the hotel was inconvenient; the sheer number of homeless people walking near the entrances was concerning/presented a safety issue (if the city is going to displace the homeless, they should create a place for them, because the homeless are still people that deserve a place); and my hot water was not working properly (I have take enough cold showers fight for the US, so why should I have to pay to take a cold shower?).

missing biscuits and gravy but thats me small roaches in bathroom

The room was clean and the staff was nice too

Breakfast was another issue—one morning the milk being served had gone bad. I took the jug to the back because there were kids around and I didn’t want them drinking it, but no one there spoke enough English to understand what I was trying to explain. To make matters worse, I called twice requesting to speak with the manager, and neither call was ever returned. This was one of the worst hotel experiences I’ve ever had. I will not be returning for future business trips, and I would never recommend this place to anyone.

I like the space the room had No parking for some one who dont want to pay high price for some one I get thete car every time they needed it

No parking for some one who dont want to pay high price for some one I get thete car every time they needed it

Exceptional

The rooms were more spacious in person than the picture described. It was a nice surprise! We had plenty of room for our family of 5.

The room was so spacious, and the staff members were very courteous and helpful. On the first morning, we noticed that the water pressure in the shower was low, and the front desk promptly sent a maintenance staff to change the shower head to solve the issue. We will definitely stay at this hotel again.

Exceptional