Element by Marriott Dallas Downtown East

Room

everything is like a spa experience especially the bath products. the rooms are cozy and just big enough. I like that you have to have your key card to get beyond the first floor. the price of the rooms had gone up a little bit. and the hallway where our room was located was hot like the air conditioner was broken.

everything is like a spa experience especially the bath products. the rooms are cozy and just big enough. I like that you have to have your key card to get beyond the first floor. the price of the rooms had gone up a little bit. and the hallway where our room was located was hot like the air conditioner was broken.

Clean, quiet and easy to find. Breakfast was excellent Nothing

Clean, quiet and easy to find. Breakfast was excellent Nothing

Exceptional

The breakfast buffet is fresh and has something for anyone. There is also a pool and weight room we didn’t use but they appear to be nice. They also host a wine happy hour. Though I wasn’t able to attend it appeared to be a nice, comfortable setting.

We really did not use any of the extras. Check in was quick and easy. The room was very surprising. Very spacious, full-size refrigerator, two burner cook top, a few dishes, could have stayed there a whole week comfortably and not had to go out for every meal. I would definitely recommend this location to anyone who would like to stay in Dallas.

DO NOT BOOK WITH EXPEDIA!!!! Stayed at Element 2 nights, no hot water either night. Informed at check out and was told to contact manager. Emailed manager, told me because I booked with a "3rd party" site he could not help with rate adjustment. Contacted Expedia, they informed me that they could not reach hotel and could not help with refund unless manager approves it. Seems like everyone is pointing fingers at the other. I have booked multiple times with Expedia, this will be my last!

The water pressure and the hot water were terrible.

The water pressure and the hot water were terrible.

Passable

Exceptional

Exceptional

We were there for a medical procedure and there were nice places to hang out besides the room Neighborhood is pretty basic, but it was perfect for being near the hospital hospitals

We were there for a medical procedure and there were nice places to hang out besides the room Neighborhood is pretty basic, but it was perfect for being near the hospital hospitals

Very good

Great downtown location, close to parkways/tollways, fantastic breakfast, happy hour drinks and small bites, good gym equipment, room temperature controls worked great, good water pressure in the shower and full kitchen, comfortable beds and pillows. Definitely would stay again.

It was a quick stay for me . We went to a concert got to room checked in went to bed and left at 0600. Everything was super clean and comfortable.

well done a nice place to stay for business or family

Very good

Great room and comfy bed. Nice choice at breakfast

Modern and clean Bums near by but that’s the city’s fault.

Modern and clean Bums near by but that’s the city’s fault.

Great breakfast

Convenient location, clean, comfortable bed, easy to park, breakfast included. Parking costs $20 extra, even though you aren’t in downtown and you park yourself. Breakfast was included but wasn’t that good, not many healthy choices. But there is a Starbucks just across the parking lot where you can get better coffee. Since we were on the second floor we tried taking the closest stairwell and the door at the bottom was locked! Not sure what we would have done in the event of a fire.

Convenient location, clean, comfortable bed, easy to park, breakfast included. Parking costs $20 extra, even though you aren’t in downtown and you park yourself. Breakfast was included but wasn’t that good, not many healthy choices. But there is a Starbucks just across the parking lot where you can get better coffee. Since we were on the second floor we tried taking the closest stairwell and the door at the bottom was locked! Not sure what we would have done in the event of a fire.

The bed is on the firm side but minus that, staff was very kind and their breakfast has a little bit of everything to ease picky eaters.

Very convenient to Baylor Heart hospital and the staff can call a Baylor shuttle. There are a few fast food type restaurants around the block. The breakfast was typical but in a light and bright spot. The water temperature was not hot but the eletrition tested temp then moved our room. Staff very friendly and helpful

Exceptional

Superb

Exceptional

The staff are all amazing! Our favorite is Brandon - He went above and beyond for us! Nothing. The breakfast time was too late for us. Our event was early morning.

The staff are all amazing! Our favorite is Brandon - He went above and beyond for us! Nothing. The breakfast time was too late for us. Our event was early morning.

This hotel is a great choice if you are traveling by car because it is very easy to access. The property feels new and is kept very clean. We found the staff to be incredibly nice and welcoming throughout our stay. The breakfast was quite okay and provided a decent start to the day, even if it was nothing spectacular. The location is a bit removed from the main city center, so it is not the most central option for those wanting to explore on foot. Our minor issue was the parking fee. It turned out to be higher than what was advertised on Booking.com. This was a bit frustrating discrepancy to find upon arrival.

Amazing. Used all amenities from breakfast yo pool area to rooftop evening chat to gym before checking out. Absolutely would recommend. There's even a Starbucks within walking distance!

Hotel staff were very kind and Our room was clean and comfortable. Their breakfast had a lot of variety and everything was fresh and quite tasty!

Clean room & quiet space Nothing - everything about the hotel is a great value

Clean room & quiet space Nothing - everything about the hotel is a great value

Bad

Room was clean. Staff were all very nice and pleasant. I do not recommend the breakfast.

The breakfast was very good. Room was clean and bathroom was very spacious. Everything was great.

Met friends Breakfast just ok

Nothing everything was great

Convenient to Fair Park Only breakfast served

Check-in was 45 minutes late to get a room, with a reservation!. Room was still dirty from previous tenants. There was a parking fee that we didn't know about and also a $50 fee for security when we got there that wasn't mentioned and if we didn't pay it we couldn't stay. all these things should be mentioned when you book the hotel in advance. Shower at hotel needed repairs. Had Teflon tape on the shower head and the dripping water hitting the metal drain was obnoxious and anxiety inducing.

The room was great! Clean and comfortable bed! When we arrived our room was not ready we had to wait an hour in the lobby! Then when we were told it was ready we got up stairs the cleaning ladies were still cleaning our room but the front desk told us it was ready. That was not a good start to our stay. Everything else was perfect ?

Very well set up

We stayed in room 718 from the dates of February 28th thru March 2nd. The first thing we had to deal with was moving the coffee machine to a place that actually had a plug. My husband and I each had a coffee the next morning. However, the coffee pods were never replaced for the next morning! This practice seems to be pretty standard in every hotel so I didn’t understand why we didn’t get replacement coffee pods every morning. The one time the housekeeper came in, she made our bed by leaving the top sheet, crumpled up and just pulling the bedspread up over the crumpled up sheet. We also had empty coffee cups and various other items of trash sitting on the counter and it stayed there the entire time we stayed at the hotel. I would think that trash would be cleaned out out of the room at every Housekeeper visit. My husband stated that one of the reasons he likes to stay at the element was the breakfast. He relayed to me that the breakfast has gone downhill. The other issue I have was being charged $20 a night for parking!!! I think that that is an exorbitant amount for parking and we will be finding other accommodations from now on. The only plus that we could think of was that the second night we were there, we were able to park our electric truck in the one spot for non-Tesla cars, and have it charged overnight. However, after that one charge, there was the same vehicle, parked there all day and night that we were there blocking access for anyone else wanting to charge.

This property is clean and in a great location, a mile away from downtown and walking distance to Deep Ellum

Beds were cozy

Breakfast was fine. Some of the items that should have been warm or even hot weren't. But it wasn't a deal breaker The rooms were small compared to what we normally stay at . It was cozy though. ( please understand im not a city person so this may be more than normal in the big cities) I did not like that i had to pay for parking at a hotel that I've already paid to stay at...THIS WAS A FIRST . ALSO HAD TO WAIT ABOUT AN HOUR AFTER CHECK IN TO GET IN OUR ROOM DUE TO IT WASENT READY UPON ARRIVAL. I WAS FALLING ASLEEP IN THE LOBBY LOL.

some of the pastries that were left out were a little dry. there weren't as many extra towels. there was also extra toilet paper but it had already been opened.

The water pressure could have been better but no complaints!

Nice staff. Quiet. Close to everything. Great bed and comfortable

Overall great

Overall great

Great overall

Great overall

Staff was courtesy and helpful. Room was clean and the location was perfect for my visit.

Staff was courtesy and helpful. Room was clean and the location was perfect for my visit.

Was really nice for what we were needing Nothing everything was excellent

Customer service horrible

Customer service horrible

Perfect location! Easy walking distance for meals. Easy access to Aldi grocery store. Safe. Fantastic giant, cold, and refreshing water in lobby loaded with fresh cut fruit that alternated daily. The complimentary breakfast was the best! The yogurt bar at breakfast was phenomenal. Staff was supportive and kind. I loved swimming in the indoor swimming pool. I strongly recommend! I would love to return!!!

Perfect location! Easy walking distance for meals. Easy access to Aldi grocery store. Safe. Fantastic giant, cold, and refreshing water in lobby loaded with fresh cut fruit that alternated daily. The complimentary breakfast was the best! The yogurt bar at breakfast was phenomenal. Staff was supportive and kind. I loved swimming in the indoor swimming pool. I strongly recommend! I would love to return!!!

It was nice Coffee pot

All the staff were friendly and helpful. My room was very comfortable and I really appreciated that the breakfast included a gluten free muffin, as that's not always the case. I will happily return to this hotel! Nothing. I have no complaints about my stay, this location, or the staff.

I absolutely loved my stay here! Nothing to complain about. Our stay went so smoothly and great. The room was perfect, water in the shower was hot and everything worked well. Kitchen was fully equipped and the water in the sink was filtered, so that’s a great plus. Only issue we had was with the microwave and safe, but went to the front desk to report it and they immediately came to fix it. All staff is absolutely charming, welcoming and helpful. Loved our stay at Element!

I absolutely loved my stay here! Nothing to complain about. Our stay went so smoothly and great. The room was perfect, water in the shower was hot and everything worked well. Kitchen was fully equipped and the water in the sink was filtered, so that’s a great plus. Only issue we had was with the microwave and safe, but went to the front desk to report it and they immediately came to fix it. All staff is absolutely charming, welcoming and helpful. Loved our stay at Element!

It was was absolutely amazing fresh and had a huge variety to shut anyone's diet

It was was absolutely amazing fresh and had a huge variety to shut anyone's diet

Clean room, loved the set up!

Clean room, loved the set up!

Cold indoor pool where you couldn’t even swim in. I specifically searched to book an indoor pool because of unpredictable January weather. It was activity to keep my 12 year old occupied in down time. It was advertised as heated on app and even on the welcome tv inside the room. Front desk said it wasn’t heated and was not advertised as such. I went back and double checked, and indeed it was advertised as heated. The quality of the breakfast was not good, that my 12 year old didn’t care for watery scrambled eggs. Then, I was charged $20/night for parking in an unsecured lot. Do not think I will be staying here again

Cold indoor pool where you couldn’t even swim in. I specifically searched to book an indoor pool because of unpredictable January weather. It was activity to keep my 12 year old occupied in down time. It was advertised as heated on app and even on the welcome tv inside the room. Front desk said it wasn’t heated and was not advertised as such. I went back and double checked, and indeed it was advertised as heated. The quality of the breakfast was not good, that my 12 year old didn’t care for watery scrambled eggs. Then, I was charged $20/night for parking in an unsecured lot. Do not think I will be staying here again

Staff

Staff

Absolutely perfect! Great location, clean room, great breakfast.

Absolutely perfect! Great location, clean room, great breakfast.

Very clean and quiet! Super friendly staff!

Very clean and quiet! Super friendly staff!

Small but cozy room, great location

Small but cozy room, great location

They accommodated my booking error. I had to bring my mother to the ER @ Baylor Scott White . I needed the room for Wednesday- Thursday but messed up and booked Thursday-Friday. Twenty minutes after booking, I realized my error. I was told that I would have to pay for both nights, due to it being a non-refundable, non-changeable reservation. The front desk manager was sympathetic and accommodated my needs. Much appreciated!!!!!!

They accommodated my booking error. I had to bring my mother to the ER @ Baylor Scott White . I needed the room for Wednesday- Thursday but messed up and booked Thursday-Friday. Twenty minutes after booking, I realized my error. I was told that I would have to pay for both nights, due to it being a non-refundable, non-changeable reservation. The front desk manager was sympathetic and accommodated my needs. Much appreciated!!!!!!

It was very clean, but i am tall and handicapped room was dedigned for someone in wheelchair. Bathroom was good, shower was easy yo use and very safe.

It was very clean, but i am tall and handicapped room was dedigned for someone in wheelchair. Bathroom was good, shower was easy yo use and very safe.

Great location, good breakfast and real friendly staff

Great location, good breakfast and real friendly staff

The staff was courteous. I was disappointed that room coffee only had one pod of caffeinated (only makes one cup) and two decaf - we asked to swap for caffeinated and they said we had to wait for breakfast the following day. (??) also, parking is $20 automatically billed to your room which I knew but seriously a the lot empty, plenty of space for your guests and not attended so why am I paying for parking at all?

The staff was courteous. I was disappointed that room coffee only had one pod of caffeinated (only makes one cup) and two decaf - we asked to swap for caffeinated and they said we had to wait for breakfast the following day. (??) also, parking is $20 automatically billed to your room which I knew but seriously a the lot empty, plenty of space for your guests and not attended so why am I paying for parking at all?

Very

Very

Clean room, friendly staff and just a Caring attitude. My husband and I came for a surgery at a nearby hospital. We needed extra blankets and they were prompt to get them to us.

Clean room, friendly staff and just a Caring attitude. My husband and I came for a surgery at a nearby hospital. We needed extra blankets and they were prompt to get them to us.

Good

Good

Excellent stay...clean, friendly. Not best part of town, but close to the Baylor nursing school and fun parts of Dallas.

Excellent stay...clean, friendly. Not best part of town, but close to the Baylor nursing school and fun parts of Dallas.

Quiet

Quiet

Very nice hotel, enjoyed the breakfast

Very nice hotel, enjoyed the breakfast

Had problems with the shower. Low pressure and poor temperature control. Free breakfast was “ok”. Same choices for three days.

Had problems with the shower. Low pressure and poor temperature control. Free breakfast was “ok”. Same choices for three days.

this is a good hotel if you are needing something next to Baylor Med hospital. It is a little expensive and they charge for parking in a normal parking lot next to the hotel. The free breakfast was excellent however. When I checked in there was no remote for the tv. The next day I asked again and they stated they would bring one while I was at the hospital. They never did. Not a huge issue but they need to pay attention to small things like that.

this is a good hotel if you are needing something next to Baylor Med hospital. It is a little expensive and they charge for parking in a normal parking lot next to the hotel. The free breakfast was excellent however. When I checked in there was no remote for the tv. The next day I asked again and they stated they would bring one while I was at the hospital. They never did. Not a huge issue but they need to pay attention to small things like that.

Breakfast was good with lots of options. Security of the parking lot was great and the security was consistently patrolling. Everyone was friendly. The elevator maybe requires a key to go up and after 11 you need a key card to enter. These are seemingly obvious things but would have been nice if it was mentioned at check in. Some of the pillows are also a bit flat. Overall we had a great stay.

Breakfast was good with lots of options. Security of the parking lot was great and the security was consistently patrolling. Everyone was friendly. The elevator maybe requires a key to go up and after 11 you need a key card to enter. These are seemingly obvious things but would have been nice if it was mentioned at check in. Some of the pillows are also a bit flat. Overall we had a great stay.

This is a very nice property

This is a very nice property

Staff was horrible and lacked knowledge. The area is full of homeless wandering around and there is not adequate security to insure guest's safety.

Staff was horrible and lacked knowledge. The area is full of homeless wandering around and there is not adequate security to insure guest's safety.

Awesome experience.

Awesome experience.

Hotel looks nice on the surface, check in staff was a bit rude, breakfast staff had a bad attitude, walls are paper thin and you can hear everything going on around you, shower gets lukewarm at best, parking lot is paid but not protected and there were a couple pretty sketchy people walking through.

Hotel looks nice on the surface, check in staff was a bit rude, breakfast staff had a bad attitude, walls are paper thin and you can hear everything going on around you, shower gets lukewarm at best, parking lot is paid but not protected and there were a couple pretty sketchy people walking through.

clean facility, maintenance items needed looked at-lighting

clean facility, maintenance items needed looked at-lighting

This is our all time favorite place to stay!! The staff is friendly and helpful and the rooms are amazing!

This is our all time favorite place to stay!! The staff is friendly and helpful and the rooms are amazing!

Staff was nice, and room was very clean.

Staff was nice, and room was very clean.

Very accommodating, helpful at front desk

Very accommodating, helpful at front desk

Had a wonderful experience. Breakfast was great.

Had a wonderful experience. Breakfast was great.

From the outset, it was clear that this property lacks the refinement and attention to detail that one expects from a Westin. While the pricing remains consistent with Westin’s premium positioning, the execution feels more budget-conscious than brand-consistent. The accommodations were underwhelming—despite requesting a king-size bed, I was placed in a cramped room with two smaller beds. This not only diminished comfort but also contributed to a sense of disorganization. The in-room amenities further reinforced this disparity. The absence of basic features such as blackout curtains, combined with subpar shower products, gave the impression of cost-cutting rather than comfort. These elements, while small individually, collectively undermine the guest experience and do not reflect the quality and care associated with the Westin name. Overall, Element by Westin feels like a concept that relies heavily on brand recognition without delivering the substance behind it. The label might say Westin, but the experience does not. For the price point, guests are right to expect more in terms of comfort, quality, and attention to detail.

From the outset, it was clear that this property lacks the refinement and attention to detail that one expects from a Westin. While the pricing remains consistent with Westin’s premium positioning, the execution feels more budget-conscious than brand-consistent. The accommodations were underwhelming—despite requesting a king-size bed, I was placed in a cramped room with two smaller beds. This not only diminished comfort but also contributed to a sense of disorganization. The in-room amenities further reinforced this disparity. The absence of basic features such as blackout curtains, combined with subpar shower products, gave the impression of cost-cutting rather than comfort. These elements, while small individually, collectively undermine the guest experience and do not reflect the quality and care associated with the Westin name. Overall, Element by Westin feels like a concept that relies heavily on brand recognition without delivering the substance behind it. The label might say Westin, but the experience does not. For the price point, guests are right to expect more in terms of comfort, quality, and attention to detail.

Great staff

Great staff

Great location to Baylor Scott White medical center!

Great location to Baylor Scott White medical center!

Its location is close to downtown without all the traffic plenty of parking and really clean

Its location is close to downtown without all the traffic plenty of parking and really clean

The best place to stay near the hospitals. Super staff!

The best place to stay near the hospitals. Super staff!

Excellent hotel stay ! Easy check in , comfortable bed, clean room, great stay !!

Excellent hotel stay ! Easy check in , comfortable bed, clean room, great stay !!

Our stay was great. Friendly staff, clean rooms with a beautiful view of the sky lines. Stayed here to attend a Mavericks basketball game. Would consider staying here again. There is only one thing we were not satisfied with. We were looking forward to the indoor pool. My husband and daughter went in and quickly got out. Water was freezing. We figured the pool was heated or at least warm. A hot tub or heated pool would have made the stay a 10.

Our stay was great. Friendly staff, clean rooms with a beautiful view of the sky lines. Stayed here to attend a Mavericks basketball game. Would consider staying here again. There is only one thing we were not satisfied with. We were looking forward to the indoor pool. My husband and daughter went in and quickly got out. Water was freezing. We figured the pool was heated or at least warm. A hot tub or heated pool would have made the stay a 10.

Did not enjoy my stay. The website states heated indoor pool and it wasn’t heated and it was too cold to get into too, also the showers have a metal tray over drain so the dripping sound was annoying. Do not recommend staying!

Did not enjoy my stay. The website states heated indoor pool and it wasn’t heated and it was too cold to get into too, also the showers have a metal tray over drain so the dripping sound was annoying. Do not recommend staying!

Great

Great

I enjoyed my stay. Breakfast was good

I enjoyed my stay. Breakfast was good

Love the hotel and the breakfast

Love the hotel and the breakfast

Hot water didn't get hot

Hot water didn't get hot

Our first stay at Element and it was the perfect choice. Facility was clean and comfortable. Staff was helpful and very friendly. Finishes were modern and asthetically very pleasing.

Our first stay at Element and it was the perfect choice. Facility was clean and comfortable. Staff was helpful and very friendly. Finishes were modern and asthetically very pleasing.

Check-in person listless, didn't disclose several factors to us. Shower very attractive, but it took more than one minute to adjust water temperature; not at all good. Room temperature difficult to control. Hotel now charges $15 per day for parking. We like location, proximity to downtown, but in future we'll likely stay away.

Check-in person listless, didn't disclose several factors to us. Shower very attractive, but it took more than one minute to adjust water temperature; not at all good. Room temperature difficult to control. Hotel now charges $15 per day for parking. We like location, proximity to downtown, but in future we'll likely stay away.

Warm and comfortable, just so convenient when family are in the hospital 2 minutes away!

Warm and comfortable, just so convenient when family are in the hospital 2 minutes away!

Excellent stay, our new favorite repeat place to stay!

Excellent stay, our new favorite repeat place to stay!

Loved our stay

Loved our stay

The hotel is excellent. The breakfast is above par, but the area is a little shady. Other than that this is the place to be.

The hotel is excellent. The breakfast is above par, but the area is a little shady. Other than that this is the place to be.

will not stay at element ever again .great service staff clean really nice but being woken up every15 to 30 minutes is not condusive with a place id stay agian thank-you

will not stay at element ever again .great service staff clean really nice but being woken up every15 to 30 minutes is not condusive with a place id stay agian thank-you

will not stay at element ever again .great service staff clean really nice but being woken up every15 to 30 minutes is not condusive with a place id stay agian thank-you

My room was nice. The location is nice, close to freeways and downtown. I was disappointed in the water pressure of my shower and other things in the bathroom. The parking was ok at $15 a day. The checkout time is noon, yet the cleaning folks knocked on my door at 11am. Over all it was okay.

My room was nice. The location is nice, close to freeways and downtown. I was disappointed in the water pressure of my shower and other things in the bathroom. The parking was ok at $15 a day. The checkout time is noon, yet the cleaning folks knocked on my door at 11am. Over all it was okay.

The Element was very affordable for that area. The rooms were clean but if you took part in the breakfast, that was not. Tables were not cleaned and dirty dishes stacked in the corner. I thought looking at the map that eating establishments were in walking distance but after viewing are area felt it was unsafe to walk.

The Element was very affordable for that area. The rooms were clean but if you took part in the breakfast, that was not. Tables were not cleaned and dirty dishes stacked in the corner. I thought looking at the map that eating establishments were in walking distance but after viewing are area felt it was unsafe to walk.

Perfect experience! Great location to visit Baylor Rehabilitation

Perfect experience! Great location to visit Baylor Rehabilitation

Staff was nice. Check in and parking were easy. Room was nice. Breakfast was good

Staff was nice. Check in and parking were easy. Room was nice. Breakfast was good

Very clean and comfortable

Very clean and comfortable

Was close to Deep Ellum area as. Free breakfast was also a plus.

Was close to Deep Ellum area as. Free breakfast was also a plus.

They didn't have our rooms ready. They said they had a big event the night before and couldn't get ready for the next day

They didn't have our rooms ready. They said they had a big event the night before and couldn't get ready for the next day

Location is ideal and very close to downtown Dallas. Nice rooms with kitchen.

Location is ideal and very close to downtown Dallas. Nice rooms with kitchen.

clean, great staff great service

clean, great staff great service

Just ok… nice amenities, gross room.

Just ok… nice amenities, gross room.

I particularly appreciated the breakfasts. Instead of cold cereal and soggy pastries, which has been pretty much the norm in recent decades, y'all provided fresh scrambled eggs, good sausages, and decent coffee. Thanks.

I particularly appreciated the breakfasts. Instead of cold cereal and soggy pastries, which has been pretty much the norm in recent decades, y'all provided fresh scrambled eggs, good sausages, and decent coffee. Thanks.

The experience was great!!! The receptionist helped me with food places and was there whenever I needed them. I would highly recommend.

The experience was great!!! The receptionist helped me with food places and was there whenever I needed them. I would highly recommend.

It was a nice stay. The staff was so nice and helpful!

It was a nice stay. The staff was so nice and helpful!

Check in and out Staff members Rachel and Tamara were courteous and helpful. The bedding included very comfortable pillows. The breakfast bar was great especially the omelet station. Breakfast staff were great. Enjoyed the social hour. Thanks.

Check in and out Staff members Rachel and Tamara were courteous and helpful. The bedding included very comfortable pillows. The breakfast bar was great especially the omelet station. Breakfast staff were great. Enjoyed the social hour. Thanks.

Absolutely wonderful. All were friendly & helpful. Spacious, clean & comf9rtable room.

Absolutely wonderful. All were friendly & helpful. Spacious, clean & comf9rtable room.

The parking was so close! The staff was very professional. We enjoyed the complimentary beer, wine and cheese reception and the woman working that was super friendly. Will definitely choose this hotel again.

The parking was so close! The staff was very professional. We enjoyed the complimentary beer, wine and cheese reception and the woman working that was super friendly. Will definitely choose this hotel again.

Nice gym. Worked out great for my friend's dog.

Nice gym. Worked out great for my friend's dog.

LOCATION. LOCATION. LOCATION.

LOCATION. LOCATION. LOCATION.

Overpriced. Stated had breakfast, but did not. Not even coffee or tea. Room smelled like cigarette smoke. Charged for parking even when booking site said was included for $5. So they double charged me. Shower dripped all night on metal accent piece in shower floor. But on bright side, It was close to Baylor and gym was decent.

Overpriced. Stated had breakfast, but did not. Not even coffee or tea. Room smelled like cigarette smoke. Charged for parking even when booking site said was included for $5. So they double charged me. Shower dripped all night on metal accent piece in shower floor. But on bright side, It was close to Baylor and gym was decent.

Staff was excellent. Had an air conditioning issue and was offered a new room immediately.

Staff was excellent. Had an air conditioning issue and was offered a new room immediately.

Nice room, in town for Dallas Stars game! Convenient to American Airlines center & downtown. Felt like extra steps for security for entering hotel, liked that! Very clean and comfortable. Would stay again!

Nice room, in town for Dallas Stars game! Convenient to American Airlines center & downtown. Felt like extra steps for security for entering hotel, liked that! Very clean and comfortable. Would stay again!

The elevator was not working to the floor we were assigned yo

The elevator was not working to the floor we were assigned yo

The room was great and everything I needed, the breakfast was great the next morning.

The room was great and everything I needed, the breakfast was great the next morning.

Had limited amount of food to choose from.

Had limited amount of food to choose from.

Superb

Superb

I didn’t like the $50 charge !!

I didn’t like the $50 charge !!

Worst shower I've ever had; couldn't adjust water temp, was pulsing hot to cold. Breakfast very good. Maids helpful; front desk staff mixed; got locked out of room at departure time due to dead batteries controlling door lock--strange.

Worst shower I've ever had; couldn't adjust water temp, was pulsing hot to cold. Breakfast very good. Maids helpful; front desk staff mixed; got locked out of room at departure time due to dead batteries controlling door lock--strange.

Consistently good. Frequently stay here for close proximity to Baylor Scott White Dallas Campus. Never disappoints!

Consistently good. Frequently stay here for close proximity to Baylor Scott White Dallas Campus. Never disappoints!

The ac unit very noisy even after it was turned off...wouldn't stay here again.

The ac unit very noisy even after it was turned off...wouldn't stay here again.

To much noise

To much noise

The room was very clean and well maintained everyday by the staff. The cleaning staff were extremely pleasant. Check in and out was efficient. My room was spacious and had every thing I needed for my 4 night stay.

The room was very clean and well maintained everyday by the staff. The cleaning staff were extremely pleasant. Check in and out was efficient. My room was spacious and had every thing I needed for my 4 night stay.

The hotel was very clean, the rooms were very quiet, nice hot water in the shower, the lobby and room always smelled good. Requested a late check out, and it wasn’t a problem. Safety was great!! You needed a room key to enter the hotel and use the elevator.

The hotel was very clean, the rooms were very quiet, nice hot water in the shower, the lobby and room always smelled good. Requested a late check out, and it wasn’t a problem. Safety was great!! You needed a room key to enter the hotel and use the elevator.

It was just ok. Often there was no one at the front desk so to check in or buy water from, we had to wait a while for someone to let us in so we could check in. Then the breakfast was so bad we didn’t even go back down to try it the second day. It was inedible. Will never stay there again.

reservation but was unwilling to recharge me for the room. He accompanied up to our room to open the door with a master key. As we were readying ourselves for the day and packing to leave this contested room we were contacted twice by phone and thrice by person that we needed to vacate our room ASAP. To close this odd story, we ventured to the desk and paid our bill with a credit card used in the initial reservations, with no problems. I was told by the desk clerk that management would be contacting me on Monday, to offer restitution for these unusual hotel events.

Nice, safe, comfy place.

We arrived at the hotel just before 4pm, and from the outside it did not appear to be busy. We walked up to what we thought was the front door, only to have the second set of sliding doors not open, and no one inside giving any kind of direction. Assuming we weren’t at the main entrance, we ended up walking around the entire building and ending up right back where we started. This time, another person checking in was also stuck at the same door, on the phone trying to get in touch with someone, until a hotel housekeeper walked up and let us in. Just inside the door was registration, with one couple waiting and no one at the front desk. A friendly gentleman finally came from a side door and offered to check us in while assisting another front desk attendant who was trying to assist the other couple. There seemed to be some confusion and disorganization. Despite that, we finally checked in and the rest of our stay was uneventful. Other than the painfully slow elevators, the hotel was in great condition. The room/bathroom could have used a little more lighting, but no biggie. The proximity of the hotel to Baylor was the big deal for us, and we appreciated the quiet stay.

I would highly recommend this place. The hotel is beautiful, it’s clean, the beds were comfy, they provided shampoo, conditioner, and body wash, and the staff are so friendly. There’s free breakfast in the morning and in the evening, they have free happy hour. It’s in walking distance of Baylor Hospital, right next to Starbucks, McDonald’s, some sandwich shop that I don’t remember the name of. And if you drive a few blocks over, there’s so many restaurants to choose from. Fuzzys Tacos was delicious and so was Terry Black ‘s BBQ. Some other places you can try is, Up Town and Lower Greenville.

Not great in a weird part of town very sketchy they have free parking listed as an amenity and then when I showed them that they just went “no we don’t” so the staff was rude the total was $300 for one night in a very crappy hotel don’t stay here

It was very clean, quite, and friendly

Good

Good

Very clean and safe hotel. Downtown convenience. Breakfast buffet could be improved.

This was a last minute booking. The location was beautiful and easy accessible to downtown Dallas and Deep Ellum

Rooms were nice breakfast was better than expected. Not all complementary mealsnare that good. But this one was.

It’s was amazing staff was real friendly

Very professional staff. Very clean. Super affordable. The bed was super comfortable. Best place to stay in Dallas.

For sure that we would be returning and would be a place of favorites.

Step above a motel 6! If you think this place is gping to be like any other Marriott property you have a surprise coming ! Dont let the pics of the lobby fool you! Plumping problems, no maintenance staff, loud noises coming from inside the walls, dirty carpet, stains on fabric furnishings , scratched up furniture, peeling paint on walls. The rooms look cheaply renovated with trash furniture. Shoddy workmanship.. literally gave me anxiety sleeping here because of the darkened rooms which are filthy and uncleaned. The carpet looks like it could use a good steam cleaning or replacement. I was itching after leaving this place... no sure what they wash the sheets with or if it has bed bugs

The front desk Tish made us fresh coffee at 11pm thank you Tish

I did not arrive until 1am. The attendant was welcoming and gave me friendly attention. EVerything needed was in the hotel, including an amazing breakfast, gym and indoor pool. The hotel should heat the pool in the winter. I bought my swim suit, but too cold to enjoy. Very walkable neighborhood, free parking. microwave and frig in the room, comfy bed, cozy room. ALL of the staff were friendly and represented the brand well.

Staff was excellent

The room was sparsely furnished and decorated. Felt like a dorm room with dorm furniture. Platform bed (on which mattresses sit) was dirty with dust, crumbs, and hair. Eww. The shower was dirty. There was hair on the shower floor as well as a dirty footprint of a shoe. Can not recommend this hotel based on safety issues and lack of cleanliness. Would not stay here again.

It would be nice if there was shuttle service at the hotel.

The staff is excellent and it made all the difference with my experience.

Host were amazing and room was one of the best I’ve stayed in.

We arrived late on the first night and were given the wrong room which was not in the best condition but the following day that issue was resolved and the new correct room was in good condition and clean. Gym facility was well kept and had all the necessary equipment. Pool area was clean and well kept. 2nd floor patio was decently kept and a nice spot to relax outdoors. Breakfast was ok.

Everything was good

Good hotel and staff

.

Na

I came to a doctors appointment and this hotel is closed to everything

My wife and I like to stay at this location for its proximity to Dos Equis Pavilion. We can travel to and from the venue easily. The hotel has a secure elevator which requires a room key for access. The rooms are updated and spacious, and the front desk staff is friendly and helpful.

Staff was incredibly friendly and helpful!

Clean

It was very nice and well kept. Friendly staff. Definitely recommend to family and friends .

Staff was pleasant and helpful.

I like the fact that one has to use a room key in order to use the elevator. I always feel safe at the hotel.