Extended Stay America Suites Chicago Burr Ridge

Check-in went smoothly, the room was clean, and we thoroughly enjoyed our stay.

The bed was comfortable. The room was dirty when I arrived and I spent time cleaning the floor. First I used a swiffer and then wiped up the floor on my hands and knees—it was filthy! There was absolutely no water pressure in the shower which required taking longer showers to get the soap off. The two burners on the cooktop barely worked and took forever just to fry an egg. The place is falling apart. I left one day early and would have left sooner if I wanted to move all my stuff. As an example, on the day I moved in, I asked for a luggage cart to bring in my sewing machine. There was never anyone at the front desk, so I searched someone out who told me someone else was using it. Several hours later, I asked again. No cart to be found. The next day there was still no cart and I carried in a heavy sewing machine and made several trips for my luggage. My third day there they said the luggage cart had been found! Customer service is non existent.

I didn't like anything. The room was not as described online. The furniture was torn up(holes). Also, there weren't any dishes in the room. The fridge was dirty. The stove was very old and outdated. Nothing was updated in the room. The room was not as described online. I believe AI was used for pictures in order to get people to book.

The hotel staff was great, but our room was ehhhhh. The shower didn’t drain. Took about 15 minutes after wed shower for it to go down

I booked two rooms, one room was fine. The second room had sewer smell in it. It was absolutely awful. I mentioned it to the hotel employee and they said they didn't have other rooms. I had to cover the sink with a towel to stop the smell from suffocating me

Good price point for the location relative to other hotels No internet accessibility in spite of network. LTE signal very weak. Room was dated and in need of some renovation. Towel bar in bathroom fell out repeatedly. Complete lack of outlets by the beds for phones. Breakfast offerings were disappointing.

Bad

Clean rooms

Everything. Price and location. Staff is very friendly. My toilet was not properly working and there was a leak in the sink

Friendly, competent and helpful staff.

Passable

pretty decent stay, no complaints. 4/5 🌟

Very poor

Estubo aceptable solo que decía desayuno incluido y era un café o agua y una barra de cereal , eso no es desayuno