La Quinta Inn & Suites by Wyndham Omaha Airport Downtown

Lady who checked us in was great rest so so, Trash pick had to set out Had to ask for towels

Very good

Exceptional

Passable

Location was good. Too many things were not working. Place had unpleasant smell. Machines were not maintained well. Breakfast supply wasnlacking considering the number of guests. Phone in room did NOT have a cord. Bathroom had dirty , crusty towel left hanging on the shower curtain rod. Etc, etc…

Exceptional

Exceptional

Fabric on chairs in eating area fully worn. One of the worst room experiences in my 50 years of travel. Believe it or not, but I usually don’t complain!

The staff was very friendly and helpful. The room was not up to the Wyndham standards I am used to. The room was missing a toilet paper roll holder and the stickers in the bathtub to prevent a person from falling. I almost fell, getting out of the shower. The bathroom door handle was loose. Along with the closet door handle. I was laying on the bed closest to the window, I could smell coffee and coffee creamer. I found coffee spilled between the bed and the wall. I cleaned off the wall to see if that would help with the strong smell but it did not. Next to the other bed there was something spilled. It looked like ketchup or hot sauce. Because the beds and bathrooms were clean I did not tell the front desk person I wanted another room. I was only staying in the room for a few hours before I had to fly out. I plan on writing an email to the manager of the hotel. The breakfast was good and the staff in the breakfast room were nice.

Good

Staff were friendly with what interaction I had with them Upon check in walking into the room the screen for the window was busted the counter was falling apart. The shower drained so slow it was like taking a bath and shower at the same time. Towels were in such short supply we had to make two towels work for 4 people to shower and beg for towels the next few days in a row until we finally got some. House keeping never came by the room for spot checks so for a 4 day stay and a half or less roll of toilet paper we had to request more from the front desk and handle all our own trash. The room for the pool is heated water not so much. The hot tub is nonexistent it’s now a concrete slab. Several breakfast mornings we didn’t bother it was better to just buy breakfast as what options were there either out of stock not made correctly or not refilled.

The staffing was generally nice. I was booked into the wrong room and they only offered 15% off the next time i booked. So instead of the $150 dollar room i paid for, i was put into an $80 room, which had damage on the ceilings, paint tearing in bath tub, door was sticking, there was stains on the towels and blankets. There also wasnt any lighting aside from two desktop lamps.

Very good

Very good