GR Solaris Cancun & Spa - All Inclusive

The room was clean and I had a nice view from my room. The water in our room was cold the first 2 days and it was cool outside as well. I couldn't get warmed up. Took several hours to have a blanket brought up. Hot tub was cold so we couldn't even warm up that way. Our whole party is gluten free and hotel was notified of this. It was difficult to get food that was GF for our health, Gluten free desserts were impossible to have. I was glutened while I was there. Much of the food was tasteless except for the one night at the Mexican place. It was closed the next night and then we left the following day. Most of the food that we could eat was overcooked vegetables. Some of the same fruit and cheese was on the buffet for several days in a row getting dried out. Ugh! The staff had not idea apparently how to offer gluten free food. The language barrier may have made that more difficult. However, we had previously stayed at the Royal Solaris for an excellent stay and meals. The GR Solaris stay was extremely disappointing! I paid extra for my stay at an all inclusive resort and was extremely disappointed! Not a good value at all!

The pool with heater i love it because it i went in January and the weather was cold and I stayed in the next door hotel which is famous and they did not have heater on the water was super cold wo when we move we enjoy the pool and everything was cleaner

Not enough people in the reception area Concierge girls with very bad attitude Not bar/restaurant service at the beach Customer service definitely.

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I experienced the best buffet food and shows at the GR property. I felt the best pool and Jacuzzi experience was at Caribe. Royal Solaris placed third in my list when it came to food and pools. I had a frustrating experience with Jacuzzi since they abruptly closed it for "improvements" without a timeline. Our reservation also requested our two rooms on same floor but they failed to respect that upon our arrival. The front desk customer service provided by Samuel and Nina was terribly disappointing. Ocean front chairs and umbrellas are available but the properties don't clean the seaweed or offer any food/drink service, thus that area feels neglected. Due to the lack of receptive customer service, ocean side service, and transparent availability of amenities, we can't recommend these resorts and don't plan on returning in the future. I had a few frustrating experiences. Construction directly across the pool on the other property was unappealing and loud. Jacuzzi was abruptly closed for "improvements" without a timeline. Our reservation also requested our two rooms on same floor but they failed to respect that upon our arrival. The front desk customer service provided by Samuel and Nina was terribly disappointing. Ocean front chairs and umbrellas are available but the properties don't clean the seaweed or offer any food/drink service, thus that area feels neglected. Due to the lack of receptive customer service, ocean side service, and transparent availability of amenities, we can't recommend these resorts and don't plan on returning in the future.

Making dinner reservations was a headache. We only had 3 per week, which if I had known ahead of time, I would not have booked this resort. 1 of 3 restaurants were closed multiple nights during our stay so our reservation was then changed last minute. The pool deck was very slippery and we were traveling with older people who slipped & ended up getting hurt.

Cleanliness, food, pools, and jessica the manager who listened to our grievance. One other staff (wears glasses) who eventually corrected the room selections for family was very nice… (Adrian maybe?) Check in experience in particular one individual who treated us very badly and hostile, charged us extra for one of 2 children who was mistakenly listed as infant by booking.com, he/she (not sure which it was) kept the whole family waiting until we paid the extras…to get the wristbands to be able to go and eat… while we were tired and hungry from travel.

Beds were very comfortable. Several restaurants with excellent food. Lighting in the bathroom. Outside smoking was confined to a tiny area.

Some of the staff truely are exceptional, especially those at the pool bar. The restaurants were pretty good besides the buffet one Having a "Smart TV" in the bedroom despite there being nothing smart about it, no streaming services installed or able to be installed either. The buffet was pretty sub par for food options compared to most buffets I've been to. The water pressure in the shower may as well not even exist. Air conditioning was also inconsistently working, which wasn't ideal either.

We liked the great customer from the whole staff. We also liked that they made accommodations for our big group at the buffets. The shows and singers/dj were entertaining. It was hard to get a reservation for the restaurants. We used the apps like we were instructed but every day we tried they were unavailable so we didn’t get to try them. Also, the elevators would close too quickly. We were traveling with our elderly parents and it was a challenge for them to catch the doors. I would also suggest having a service to give guests a ride up the ramp in the front of the hotel. When we would return from being out, that was also a challenge to climb up.

Yes other than that construction noises I would so go back Mexican restaurant

The food was considerably worse than the last time we were here, as well as restaurants and pool area were under construction and closed while we were there without notification

Some staff was very friendly and the facilities were clean. My stated preference during booking was not fulfilled, and they did not want to accommodate. Some restaurant staff did not provide quality customer service. The resort did not provide ocean side service and neglected clean-up. A lot of construction noise with eye sores.

just a small detail the air conditioning turns on automatically with a loud noise.