Hampton Inn Houston Baytown

Great breakfast. Rated lower because elevators did not work, had been out 3 weeks already. Room good, clean, and staff helpful.

Location No microwave elevator not working

Exceptional

Nothing the elevators were down! Very old needs renovation!

Nothing the elevators were down! Very old needs renovation!

Dirty and ragged rooms. Elevator didn’t work. The carpet was all stained and dirty everywhere. Horrible experience

It was very clean staff was amazing an parking was very convenient

Superb

It was really nice i really enjoyed my stay if I'm ever in Baytown i will stay again

Besides the rain hitting very hard the stay was great parking was good until 18 wheelers and trucks with gooseneck trailers took up most of the parking lot but still was a great stay

The breakfast was OK, but not really good

The breakfast was OK, but not really good

It was fine but not tremendous.

Waffle machine was broken and food was below standard.

Location. Waffle machine was broken and food was below standard.

all was good

Breakfast was good staff excelentt only the rooms was a litter old fashion and carpet need to be change

When checking in, I felt that the staff couldve been more friendlier. The carpet in the room was sticky & gross. They room had a wierd smell. When taking a shower the water doesnt get hot. Breakfast was decent & there was a lot of parking available.

Room was neglected. Broken sofa, destroyed bathroom door… only two towels even tho the room can fit four people… we had to request towels, something we had never had to do ever before…

Nice location, good price but property need better maintenance The walls where peeling off or almost peeling off due to leaks/water damage, specifically room 207 by the couch

Nice location, good price but property need better maintenance The walls where peeling off or almost peeling off due to leaks/water damage, specifically room 207 by the couch

The hotel needs to fix the doors on the rooms. When someone goes in or out they let the door close and it slams shut. So, all night long you are awakened by slamming doors. I complained to management and based on their lack of response they seem to not care. I recommend staying elsewhere.

Good

Exceptional

Staff was friendly and professional. Breakfast was excellent.

Pleasant

Ease to get to. Room was musty and smelled like urine.

Ease to get to. Room was musty and smelled like urine.

Very good

Exceptional

Exceptional

The room was a little dated. The furniture showed a bit of wear and tear. Everything was comfortable, however. There was no issue with faucets or hot water. The breakfast was pretty good, as expected from previous stays with this hotel chain.

Easy access

Hotel added a $150 pet charge to my corporate credit card. After following up with the hotel, they insisted that I checked in with two large dogs that I don't even own. Caused numerous problems with my employer. Took almost a week to get cleared up.

A

Nice place nice staff

We've stayed at a lot of Hampton Inns over the years and have always thought they were a nice place to stay and a cut above many hotel chains. This place did not really live up to the Hampton name. It looked run down with pealing wallpaper and grungy looking carpets. It needs a fresh coat of paint and some attention to details. I wouldn't classify it as a dump but it is definitely not up to the standards I am used to seeing at Hampton Inns.

Clean room and cozy

Took kinda smelled weird other than that it was good typical hotel stay friendly service.

Checking into the hotel was pretty easy. I was able to pay cash for the hotel and a cash deposit which I did receive back the next day when checking out. I was very dissatisfied when I found out that I was put on the third floor with no operating elevator. I had to walk up and down the stairs every time I wanted to leave and had to carry all my bags upstairs and back down. Very inconvenient. The toilet had stains on it. The mirror had writing on it. The cover to the Kleenex box was very rusted and falling apart. The TV did not work properly. The only thing I could watch was Tubi. The towels that I received in my room were very small. I had little to no soap in the bottle that are complementary at the hotel. Luckily I brought some. Overall, I give this hotel a 3.

Has unprofessional staff Ms.Vinni deny you’re money back because YALL HAVE BED BUGS!! Going to corporate and health department.. also unprofessional general manager.

When I booked this property I had Lafayette LA on the screen but somehow booked here, attempted to get a refund and was denied. Disappointed because my whole trip I was choosing Hampton in , but will likely change my mind after this experience

❤️

Friendly check in, felt nice and cool in the hotel! Love that! I’m from Texas where it’s HOT!

Unfortunately, my room smelled of cigarette smoke, & the smoke detector was found disassembled.

Unfortunately, the room smelled of cigarette smoke & someone had disassembled the smoke detector.

NA

Everything was great

Courteous staff and room quietness

Would of been nicer if had microwave in rooms versys coming all the way down to front

Musty smell in room

Wonderful place to stay!! Ms. Ann at the front desk was wonderful. Thank you!!

Ms Ann at check in was great 5 stars all around

Very nice hotel/property

We were a but hesitant because of the previous reviews about the car nap incidents. But the place is clean, quiet and accessible with most of your needs.

The staff was very friendly, helpful and welcoming. The rooms were clean and comfortable. Will be using them for all of our Houston stays.

Checked into room that hadn't been cleaned, towels on the floor, bed wasn't made . Thrash hadnt been empty. Call the front desk and they switch me to another room.

We love the quiet rooms and the bed was so comfy.

I like its convenience to I-10, local shopping and restaurants without having to go into Houston.

Nothing fancy, nothing shabby. Just a normal midrange hotel. It was clean, the staff was friendly and the room was comfortable.

Room is clean but furniture is old. No microwave oven in room though there is a small on in the lobby. Breakfast is average, supply is slow/lagging. staff attitude can be improved (front desk).

The staff was extremely kind, helpful and friendly!

No elevator, stairs as far away from room as could possibly be. Worn-out furniture, dirty carpets, next to no water pressure in shower.

It was fine. Could use less scratchy sheets.

It was reasnable

Great place to stop for the night. Comfortable beds, friendly staff, good coffee

I had a slight problem with my reservation checking in, but the Guest Services Manager went out of her way to solve my problem. She was very friendly and helpful.

The place was dirty no soap to wash your hands and the sheets on the bed were stained which was gross and the there was damage to the bathroom door and the sink also the cellong was peeling and look like it was leaking since it was the top floor

Good

My biggest complain with Expedia is you advertised on your site for Hampton Inn the pet fee is $50 per stay but when I checked into the hotel it was $75 per pet which I have two dogs. I had to pay an additional $100 to stay here. Management told me when booking through a third party your info on your site is not correct. FALSE ADVERTISEMENT AND I EXPECT EXPEDIA TO REIMBURSE ME MY $100 ADDITIONAL FEE I HAD TO PROVIDE!

The staff was very nice and the breakfast was up to standards, but the owner clearly doesn’t care about maintaining the facility. There are several new hotels at this exit, and I would encourage you to stay in one.

It was a nice place overall.

Also I and some of my family members got stuck in the elevator upon my stay worst experience ever . We called the front desk night staff was so rude we explained to her we were stuck she said loudly " MA'AM I'M TRYING TO GET YOU OUT ". and hung up on me after sitting in there for about 15 to 20 minutes she opens the door and tells us are y'all going to use the elevator are walk the stairs, we walked the stairs but wow what consideration, no " are you guys ok sorry for the inconvenience " no concern at all....

Thought it would be nicer because it was a Hampton but it was in the old - not well kept

Took almost 45 mins to figure out how to get us checked in and keys. They had another guest that had his key work on the wrong room and his stuff was locked in. Staff was generally rude and not helpful. We will never be back to this hotel. They allow homeless people to loiter and there was one lady sleeping in her car and trying to talk to my kids. Smh.

It’s just an old building so the room smells like old and stuffy. Lots of restaurants around. Friendly staff.

Blankets had what seemed too be blood a stain & it was 93° out and their pool was dirty!

The eas a discrepancy with my bill and the hotel refused to refund me. Had to go through my credit card company.

Baby this hotel was lovely! We had no problems , beds were super comfy , I slept great. On top of it, they serve breakfast and the breakfast was the best!

We came in for a funeral didn't get in until late about 11:30 checked in went to get something to eat to bring back to the room get up to her room and all our stuff in my daughter starts eating and I went to turn on the AC it didn't work went to turn on the TV it didn't work went over to the phone to call the front desk and it didn't work so I had to go all the way down to the front desk to let them know and she was great about it moved us to a different room but it was just the whole convenience of it so late at night after a long drive in The Breakfast the next morning was okay the eggs were cold had to wait on Fresh coffee and had to wait for them to bring the water for my daughter to make hot chocolate but other than that it was an okay stay expected more out of what I paid for I stayed in cheaper hotels and didn't have issues

My wife and I enjoyed our stay at the Hampton Inn in Baytown during a business trip. We appreciated the hot breakfast and friendly staff!

Staff was friendly welcoming and helpful

Nice place

All good

The front desk staff was great, manager knew of my problems but NEVER contacted me. However they had charged my card on the first day for a two day stay. But they kept trying to charge my card AGAIN AND AGAIN about 10 times during the remainder of my stay. the pool was green and disgusting and had trash floating in it and no signs saying closed or anything! The bathroom door in my room was rotted and molded from the shower and was nasty. I have already been charged for my room so to keep from a continuous charge even after speaking to them and calling Expedia! I canceled my card. I have a receipt and pictures. Worst experience ever and will not use Hampton inn at any location ever again NOR will I use Expedia!!

Nice place

I usually love to stay at the Hampton Inn but the oe in Baytown was by far the worst Hampton I have ever stayed. DO NOT STAY at The Hampton in Baytown

Nice place

Check in was great, friendly staff. Upon checking in the room didn’t have enough towels for the 5 of us to shower and the pull out bed did not have linens. The staff brought them up kindly. The next day a different staff member was rude when we requested towels in evening. My kids could care less but they tend to throw things on floor and I’m not going to let them reuse something that was sitting on hotel room floor. The room was booked for 5 and they stated that the rooms were only suppose to have 4 people in them at the front desk. I have 3 small children and I booked the room for 5, I didn’t lie. Then they asked us to remove the dirty towels from the room and bring them to them downstairs in a trash bag. Then we were given new towels. Then we needed towels again for the pool and same process all over again. It was absurd and rude.

breakfast was emaculant, coffee, bread, cereal,ect.

Very convenient to I10. Room was clean and comfortable. Breakfast was alright, maybe an off day.

It was quiet, comfortable bed, nice shower all at a good price.

It was alright

Very friendly staff was super helpful. Clean and comfortable room.

Nice room and property. convenient to freeway.

It was great the lady working the front desk on October 23rd in the morning was awesome.

Nice place and nice staff. Everything was very good.

Have you ever tried to brush your teeth with hot water???? Young Man at front desk was very good at his job & great personality. I had to call the hotel because I was going to be late for check in and the gentleman that took care of it also had a great personality and was very helpful.

This property was an amazing upgrade and we stayed for only 2 nights just blown away by everything. Staff was amazing and nice. Housekeeping was awesome even though they were short staff (per a letter put in on our doors) you couldn't even tell. Breakfast and the rest of the amenities were great everything was clean. Couldn't have picked a better place to stay at with my family.

Room had obviously not been cleaned. The previous person's personal items were still in the bathroom, half used toiletries in the shower. The sheets and pillow cases were obviously not fresh either. The fridge was warm, my leftovers spoiled. Pretty pathetic considering this is the most expensive hotel in the area. I'll never stay here again, I advise you not to either

Great one nighter

My wife and I enjoyed another Hampton stay.

Staff called ahead to ask what my handicap needs were. Set us up with a room with a shower chair.

Great stop in Baytown. We got in late and James got us checked in quickly and was very kind. Room was clean and comfortable.

The room was great but the shower only had Luke warm water. It would be nice if there was an microwave too

We came into town for Christmas lights and the location was very convenient. Staff was very pleasant. Staff working the breakfast could have been a little more alert to refilling items. We had to ask her if there was going to be more brought out. Gentleman working desk upon checking was great. No hairdryer in room and he brought one up

Very clean and staff very accommodating

Great staff.

Very friendly

equipped with enough towels or toilet paper. I booked for one adult and three children. We were short a set of towels and after the first trip to the desk to ask for more I was told they didn’t have any and to check back. Within four hours later I returned and still no towels available. Also there was less than half a roll of toilet paper on the rack with not one extra in place. Did I say I booked with three children, teenage girls, we needed toilet paper. Thank goodness I always pack wipes. These are small complaints, mainly I think because of staff shortage. I say all this just for others to be prepared.

Great place ,will stay there again

Easy to check in and employees with a GREAT attitude which makes a big difference. Will stay again for travels!

I liked the hotel but both time to check in and check out we had to wait for a staff member to come to the front for over 10 mins I guess they are short staffed not sure but it was very inconvenient

Toilet had a leak, and there was no microwave. Other than that, everything was pretty good.

The hotel was mediocre at best probably would never choose to stay there again but overall it was okay

I loved the location; close to shopping and restaurants. Staff was very accommodating. The only downfall for us was no microwave in the room; especially during these COVID times. Overall, good stay; we will stay again.

Management is horrible and unfair! The front desk is left unattended and you are made to wait long periods of time at the front desk DURING the day! You have to pay for days you were unable to be there even due to Extenuating Circumstances. They have no sympathy at all! The signs in the room state that room service will only take place when requested yet the room service stuff comes busting in the door every morning even when it’s not requested.

There was sub par everything. Dirty rooms Tv didn’t work Ac was trash

Front desk folks where the best, great service! Clean rooms and check in area.

Great service. Clean rooms. Nice staff. Good location.

Experience was pleasant. Friendly employees and clean hotel.

Clean comfortable room. Pool was great. No complaints

Great location, front desk staff made our stay even better. Friendly courteous and always attend to see if we needed anything else.

Your site charged me for two rooms and the hotel had one booked. This is bad.

Friendly staff, clean rooms, hot breakfast.

Friendly staff, good breakfast and comfortable beds. Was a great stay.

Amazing Stay! All that was is expected!

The location is perfect for the race I was doing the next morning. Right off the highway. And Waffle House is right next door! Doesn't get any better than that. :D

The sraff was very courteous and friendly. Very nice hotel and very clean. Reasonable rates. Convenient location. Unfortunately the bed was a bit too hard/firm for my back pain. A standard - sized sofa would have been nice. Overall a very good experience and I plan to stay there again the time I am in the area.

Jeffrey at the front desk was amazing and so helpful. I had a great stay

Very nice place to stay. Very clean and comfortable

This hotel was amazing. We spend months out on the road at a time and this has been the best hotel by far! Very friendly staff.....great rioms that were clean and the bed was comfy!

.Ease of entry to property off Interstate Room was clean and bed comfortable. Breakfast was nice also.

Very disappointed with room service. The first day we left early in the morning to visit family. return that night and our room had not being clean or served. l talked with the manager in the morning she was going to look into it and call that day and she never called we felt totally disappointedand disrespected.

It was a good hotel with many restaurants nearby and it was conveniently located for our needs.

Comfy bed and nice people.

A great place to stay. I plan on going back.

Great overall experience. Would definitely stay there again