Sonesta Select Austin North

This place was completely disgusting! I had them change my original room because it reeked of animal urine. The second room had stains all over the carpet and mold in the shower. I would never stay here again!

All good thanks 🙏

The only working elevator was very sketchy and seemed like it would break any moment and smelled like weed. The room we booked had no electricity and smelled like cigarette smoke. Was moved to another room which had blood stains on the curtains, unclean surfaces throughout, no soap for the shower, stain on the sheet, urine spot on the bathroom floor.

N

Restroom were not clean.

Breakfast was okay There was mold in shower, had terrible smoke smell, hair in bed, smoke alarm battery was dead and wrapped in some kind of foil. The iron didn’t work. Lights by bed didn’t work, horrible smell in bathroom area. Tv didn’t work.

Nice rooms, clean, not cups in rooms

Exceptional

I thought the room was nice, but the fridge did not have a freezer and there was not a microwave in the room. This would be nice to tell future guests at the hotel.

They didn’t have eggs and bacon for breakfast. They just gave yogurt and cereal. Coffee taste like it was watered down. And they unplugged the lights so you use less electricity. They are cheap.

The second floor smelt of pot when we got off the squeeky rickety elevator. Carpets are filthy, the couch in our room had stains on it (dont want to know what kind of stains)

Good

Exceptional

Everything breakfast

The discriminatory practice of sharing guests' information, the room number and the length of their stay with unverified requests. I would strongly encourage you to inquire about their privacy policy, the use of your data and still be leary.

Todo bien!

Súper bien ubicado, con acceso rápido y fácil a la autopista, y un sport bar a solo una cuadra caminando. Las habitaciones cómodas y espaciosas.

It wasn’t directly off the highway Breakfast was good Bathroom smelled like piss Elevator rattled like crazy Electrical outlets didn’t work Glass door for closet has a crack in it and it was off track Bath tub was dirty Pictures didn’t look like the room I stayed in Hair was on table when we came in

100

Superb

It’s in a nice quiet place The smell of smoke

Tried to checkin at 3:30pm, that was a mistake as the lady at the front desk told me it was an upcharge to check in 30 minutes early, even though there was no one else there. The shower had mold and the air conditioner could even drop the room 5 degrees in the 2 days we were there, also very sketchy parking lot.

Exceptional

The whole room was filthy and had various stains everywhere

It’s a place to sleep, shower and have your DoorDash delivered. It’s quiet and inexpensive. It’s just a room for a night. Beds not too comfortable Bring your own pillow and blanket.

Exceptional

Was a nice hotel

The hotel needs maintenance

It smelled musty and carpet was stain in hallway and room. Elevator was a little scary. There was dogs barking. Didn't get a good night sleep.

The Price the Location and my Hotel room was clean and the bed was comfortable. The smell of the water that came from the tap

The Price the Location and my Hotel room was clean and the bed was comfortable. The smell of the water that came from the tap

It would have been fine but there was an odor in our room. It was possibly mildew.

The hotel is not as presented. It’s so run down $100/night I wild. For the appearance, smell, etc more like $30/night is appropriate. Breakfast was not as described. Parking is wild - broken glass everywhere. Room had stains on carpet, bed sheets, curtains and even blood drops on couch. Only two towels per room. No Kleenex or coffee pot. People just sitting outside in the yard drinking. Pool area is littered with beer cans and caps. I’m highly disappointed and will NEVER stay here again. My poor kid is traumatized.

We had a great one night stay during graduation weekend. The hotel was clean, comfortable, and incredibly well run despite the busy crowds. The staff was friendly and attentive. Great location, great service, great experience overall.

Well staff is good, and rooms are large. Understand this isn't a 5star hotel, but better than most I've stayed at before. Decent breakfast buffet in morning, room had a fridge and no microwave. The walk in shower was a big plus and water was hot. So Hot water, working toilet, comfortable bed, fridge so you got it made for value and budget. I would stay again

Location was good. Appeared clean at first AC didn’t work. Entire 4th floor Smelled like weed. The area where breakfast is served- just open a cabinet to see the disgusting stuff- it’s REALLY DIRTY like how do you serve food from there? Hallways have less than half the lights working - they don’t care about safety or cleanliness.

Location was good. Appeared clean at first AC didn’t work. Entire 4th floor Smelled like weed. The area where breakfast is served- just open a cabinet to see the disgusting stuff- it’s REALLY DIRTY like how do you serve food from there? Hallways have less than half the lights working - they don’t care about safety or cleanliness.

Very good

Los cuartos limpios pero con olor a humedad estubimos 3 días y nunca desapareció el mal olor ni con aromatizante que compramos también nunca fueron para ir a sacar la basura

Superb

The property upkeep is not the same as other Sonesta I’ve stayed at. The breakfast is not at par with same brand. Not sure if there is a change in management.

Great air conditioning, clean, simple, good breakfast, friendly front desk. Got a night last minute for $87 in 2026. What more could a guy ask more?

The service was not great, the hotel was not the cleanest and doesn’t offer much.

The hotel is run down, everything was broken. Glass mirror, closet mirror, ac unit didn’t blow, shower head broken, lights are led and fluorescent

Stayed 4 days (3 nights). The rooms were not serviced. Elevator and stairs were not clean (there was even a preservative on the stairs…for two days..). Breakfast was very poor… even cereal bowls weee not there… lots of opportunities to improve…

Bad

Room was clean, but the hotel itself has seen better days. One working elevator, barely. Breakfast was sad - sliced bread, hard boiled eggs, and cereal. A place to spend the night, but not much else.

My room was dirty. The bathroom looked like it hadn’t been cleaned and I’m unsure if my bedding was clean either

Yes

Room missing 3 light bulbs. Called front desk and never fixed. Only one elevator was working and sounded awful. Didn’t go to 5th floor one time. Run down

Very good service

Location No hot water

Very good service

No hot water

The

The location, but as soon as drive in building dirty and grass un kept Tv didn’t work and after 2 hours finally moved to another room on 5 th floor. 5th floor lights out so very dark walking to your room and only 1 elevator for 5 floors. Carpet dirty and both rooms musty smell.

The location, but as soon as drive in building dirty and grass un kept Tv didn’t work and after 2 hours finally moved to another room on 5 th floor. 5th floor lights out so very dark walking to your room and only 1 elevator for 5 floors. Carpet dirty and both rooms musty smell.

Staff waa responsive & helpful

Staff waa responsive & helpful

2. Breakfast was horrible- peanut butter and jelly sandwiches. Would not replenish items for breakfast. Staff would close breakfast off an hour before time was posted 3. Shower pressure was a trickle and hot water took along time to luke warm. 4. Ice machine not working. 5. Only 1 elevator working.

Nice location, about a 15-20 minute drive to Austin Airport! We originally booked a king suite (Room 201), it was very nice when we first got there, about 2 hours of being there, there were 2 live roaches in the bathroom… I went down to the front desk and when I mentioned it, the man at the counter didn’t act surprised, when asked for a different room, all they had was 2 double bed suite which was fine because we needed to leave at 2:30am for our flight. We received our new room keys (Room 406) and when we went to take a shower, the water was spraying so bad the bathroom floor was about to start to flood, when trying to fix the shower head it wouldn’t tighten or anything so we just didn’t worry about it due to it being 10pm at this point. Also when we went to check out the pool, it was filled with bugs and spiders all throughout the pool so couldn’t enjoy that either.

Nice location, about a 15-20 minute drive to Austin Airport! We originally booked a king suite (Room 201), it was very nice when we first got there, about 2 hours of being there, there were 2 live roaches in the bathroom… I went down to the front desk and when I mentioned it, the man at the counter didn’t act surprised, when asked for a different room, all they had was 2 double bed suite which was fine because we needed to leave at 2:30am for our flight. We received our new room keys (Room 406) and when we went to take a shower, the water was spraying so bad the bathroom floor was about to start to flood, when trying to fix the shower head it wouldn’t tighten or anything so we just didn’t worry about it due to it being 10pm at this point. Also when we went to check out the pool, it was filled with bugs and spiders all throughout the pool so couldn’t enjoy that either.

the staff was great the room smelled a bit like weed

the staff was great the room smelled a bit like weed

Room was excellent staff was very friendly and easy parking. Breakfast could of been way better once i saw what was offered i opted out of eating Breakfast there.

Hotel reeked, fresh stains on the bedding, bathroom light didn’t work.

La habitación tenía olor muy malo habían fumado hierva

Superb

Alright for a budget but bathroom super small, room service only every 3 days, and stains on the carpet

The staff was nice and very helpful

When we checked in the elevator reeked of weed and was not operating smoothly. Upon walking into our room there were stains all over the couch and the floor and walking into the bathroom there was a cockroach right on top of the toilet paper. The room smelled musty and dirty. Carmen helped us move into another room to which there were massive dark and dirty rings in the rug from where the door had been opened and closed. The room was still foul smelling and musty. The bathtub do not drain so there was standing water when you showered and the shower curtain itself was ripped and torn. This property needs a massive overhaul. Carmen was the real saving grace here.

The breakfast was horrible, they didn't give me the wifi when I checked in, or any information about housekeeping. Also, the elevator was broken.

Carpets have huge stains, and the walls are dirty. Staff are not helpful. Room was missing items like the TV remote and the staff seemed reluctant to help.

Good

Exceptional

Pleasant

Exceptional

Drawers were damaged. One light wouldn't turn off

Location Drawers were damaged. One light wouldn't turn off

Yes on both accounts. Property is located very near two restaurants

parking was easy, some parts of the room were a bit questionable

Not a big deal, but this sonesta needs some upgrades. Super old grainy tv in our room.

We only stay at this Sonesta when coming into Austin. I don’t trust any other hotels Not a big deal, but this sonesta needs some upgrades. Super old grainy tv in our room.

That they made me cancel and rebook the room and has take $350 from me

wasnt awful, but has a weird smell, sketchy elevator, but the breakfast is AWFAL more like a snack than breakfast

Good

Yes the AC worked perfectly

It’s clean, staff is so helpful, big parking lot, air conditioning or heating is great, free continental breakfast.

Parking on the premises. Breakfast was good. Property was clean and well maintained.

the sofa bed was terrible and uncomfortable but other than that everything was ok

Was booked into a room that was not clean.

I guess it was ok for just one night.. Room was really large so that was refreshing but other than that, there isn't much great to say. The elevator- only one working and that was the scariest elevator I've ever been in! Took stairs the rest of the stay. Breakfast was sliced bread and butter, cereal, juice and kids "go-gurt". No joke, that was it. Oh and a hard boiled egg. Very old property and it shows. Staff was nice other than the housekeepers laughing it up in the hallways and having loud conversations at 9pm at night. I had to open my door and ask them to please be quiet- I was so tired from a very long day and wanted to sleep.. Then, they were back at it at 8am, even constantly knocking on my door for checkout. I was paid up until 11am and just wanted to sleep in! (no privacy hangers for doors). Won't be back.

Room was clean overall but the bedsheets were old enough to need replacement since the white sheets were actually off-white. Also, though the staff was nice, the guy that helped with check-in was more interested in answering his text messages and making me wait than actually go through the check in process. He did apologize, but priorities are clearly misaligned.

Let’s see, rude staff, bad breakfast selections, went to check into the room and it wasn’t cleaned, trash everywhere, they made us wait 45 minutes to get another room and guess what, also dirty. Crumbs all over carpet, just disgusting. For $150 I didn’t expect The W, but this seemed like it should’ve been an hourly hotel if you catch my drift. Stay anywhere else

Will never stay here again. The outside property isn’t landscaped. The inside: 2 elevators. One is closed, the other is dirty and runs roughly. My room had 3 issues. I brought them all up to two different staff members at the desk. One said they’d get it fixed and one issue was fixed, however it was the unimportant issue. The other two issues did not get fixed. I went back to the front desk, since my room phone wouldn’t even dial to the front desk, and talked to another staff member. She only apologized. Said there was nothing to do. The issues? The tv was so fuzzy you couldn’t watch it. The most important issue was that there was nothing on the bed except 2 sheets. No blanket. No duvet. Just sheets. When I asked AGAIN for another blanket I was given a third sheet and told there was nothing to do about it. While housekeeping was cleaning other rooms I saw those beds had duvets on them. Why is this an issue? Several stains on the carpet as well, including piled up gunk that looked waxy.

Terrible place. super dirty inside and out. Blood & water stains on the 20yr carpet. Plumbing not working properly. Ask front desk to move us, but stated they were at full compacity. We had a concert to go and running late so had to stay. Seem there were homeless people staying there. People smoking Pot in & outside. breakfast sux. It was all pickup before the 10am mark. Bad area never again. hope to get a refund.

Very good

Our room smelled. There are some odd characters outside in the parking lot. The pool was disgusting.

No facial tissue, no drinking cup.

Hotel í not clean. Room has very bad smell. I have to ask to switch to another room. AC is noisy. Especially it is not safety. No security guards. Homeless people come to the lobby. Everyone, pay a little bit extra more to make your stay worthy. Never come back this hotel again. Experience learn.

Nice place

Room was completely outdated and horrible. Was given old sheets that had dirt or mold on them .. place was just run down … pillows had a smell to them. Nothing was updated it was disappointing to say the least.

Yes

If you need a place to lay your head, this is the place. Other than that, the floor had stains. The cover had stains and the bathroom had used toiletries like that never cleaned it. Had to buy a candle for the smell.

Friendly staff dirty hotel

Everything was excellent, except cleaning staff did come by a bit early before our checkout time but other than that everything was good

For the price, I felt I received good value. The room was spacious, clean, and versatile with an area to sleep, an area to simply sit down and relax, and an area in which I could get some work done. The bathroom was well maintained and the shower was a good size. The staff was attentive and friendly. Again, this is all about value. For the money I spent I'm not expecting high level amenities. Having said that, there is a decent sized outdoor pool and the gym has enough cardio equipment to conduct a decent workoout which I did.

unclean. there were chipped nails on my bed and blood in the restroom. my friend had cockroaches in their room.

Parking was easy and plenty of spaces to choose to park. Staff made me feel welcome at the checkin process.

Front desk staff were kind but we could not stay there. The hotel and our room had not been vacuumed in not sure how long. It was in bad condition.

If you have a family , this is NOT a place to go very dirty cigarette smell everywhere Dirty , smell , and breakfast worse hotel breakfast I have had

Location was okay off the highway far enough you didn’t hear it. I was told at check in breakfast was at 6:30am and it wasn’t until 7am, the shower faucet was broken just shot out one stream of water, the tv was broken the picture was really dark like it was going out

We stay there almost every week and we have never had any problems with that hotel. But this past Thursday we got a room on the first floor and we had roaches and smelled kinda funky. My husband didn't want to complain cuz we always stay there but if it was up to me I would've complain and ask for a refund. I hope this situation gets fix and idk if we will stay there again. Needs fumigation asap!!!!!

You can tell the property used to be nice, but it’s condition is worn and VERY DIRTY. Lots of grime, carpet is stained, molded shower, crummy towels and sheets were stained abs perceived as unclean. The elevators was discussing on walls, for and floor. Would not stay here again.

The room wasn't as clean as you'd hope, and the TV did not work.

Clean

The location is pretty good! Right in between two highways and lots of places for food and shopping near by We stayed for an entire week and not once did house keeping come by. They said they come by every 3 days but we had seen the cart in the hall a few times while we were leaving or coming back and not once did house keeping enter our room.

We didn't get shampoo,conditioner, towels, and the breakfast was not a breakfast.

Parking Elevators dirty and made a loud crashing sound everytime you reached your floor, there were no extra blankets in the hotel, the blanket on the bed had holes, there was mold on the curtains, the halls smelled of pot.

The elevator was the scariest thing, felt like it was going to break every single time I unfortunately had to take it. The place was quiet and the staff was amazing I will say but place has alot of problems

Room was very dusty, stains on the carpet, stains on the bed and something sticky on the nightstand. Breakfast was only a loaf of bread with a toaster and a squeeze tube of peanut butter.

Friendly staff Nice

Hotel was advertised on booking.com to have a restaurant and bar- it did not. That was the specific reason we booked at this hotel and not others nearby. There was no coffee maker in the room. There were dirty towels in the room. There was not one cup in the room, not for bathroom, coffee, with the ice bucket – none.

This hotel is the worst Sonesta I’ve ever stayed in. I’m not sure if I’d stay with another Sonesta. The room floor was disgusting. They didn’t even take out the trash. Table and desk were dirty, I couldn’t believe it. Front desk guy at check in was not friendly at all. It was like a the cheapest motel experience, wow.

Description and price was not what expected. Breakfast buffet as described and nothing but bread and boiled eggs. Very much underated. The room was dirty. No soap, etc. Cockroach in restroom. Hallway smelled like urine. My family and myself felt unsafe . Not worth the price. Would not recommend or stay there again.

When we arrived the room they gave us had broken TV. Moved us ro another room with broken door. Then finally got 2 double beds for a king. ?

Best thing about the dump was the pleasant young lady Carmen at the front desk! She tried her best to make our stay better but the whole place reaked & was full of prostitutes, pimps & superbly below standard rooms that we were switched 3 times & had enough & checked out to go to another hotel. Almost ruined our whole weekend!

I found multiple pieces of gum rolled up and thrown in my room, walls were stained, sink did not work. Door alarms going off in the middle of the night. An absolute dump. Horrible soap horrible towels. Not worth $100 a night. Should’ve been $25 a night. I have it 2 stars one cause atleast the AC worked and 2 cause the bed had one good pillow.

The place is not clean, no hot water.

Water pressure was low

Greatroom.

The room was clean and spacious, but the shower was pretty miserable. Low water pressure and the water only got a little warm. Definitely VERY nice for the price, but I did struggle to bathe.

Robert the staff at the front desk was very accommodating to my stay. Even allowing me to check in early due to time constraints

Robert the staff at the front desk was very accommodating to my stay. Even allowing me to check in early due to time constraints

The room was dirty , the sheets had red stains and the shower towels had stains as well , there was dog food on the couches . It smelled like dirty dog inside the room as well.

The room was dirty , the sheets had red stains and the shower towels had stains as well , there was dog food on the couches . It smelled like dirty dog inside the room as well.

The area was terrible very sketchy characters, the room had water damage and I had to move to another room, the bed and pillow hurt my back. The pictures are very misleading which just added to overall terrible experience. If I could have a refund I would’ve appreciated it more than my stay there.

The area was terrible very sketchy characters, the room had water damage and I had to move to another room, the bed and pillow hurt my back. The pictures are very misleading which just added to overall terrible experience. If I could have a refund I would’ve appreciated it more than my stay there.

One elevator was out of service and the other one should have been. When the doors opened, it hadn't completely settled and was still moving. When the door shut, it was squeaky and it felt super unsafe. So much so that we walked the stairs the entire time and we were on the 5th floor! They apparently kept the used towels in a pile on the floor in the stairwell. The first room we got into stunk badly and there was some kind of wet gloop on the couch. The second room was hot and felt like a sauna. Finally, the 3rd room was fine but didn't have enough towels.

One elevator was out of service and the other one should have been. When the doors opened, it hadn't completely settled and was still moving. When the door shut, it was squeaky and it felt super unsafe. So much so that we walked the stairs the entire time and we were on the 5th floor! They apparently kept the used towels in a pile on the floor in the stairwell. The first room we got into stunk badly and there was some kind of wet gloop on the couch. The second room was hot and felt like a sauna. Finally, the 3rd room was fine but didn't have enough towels.

Nice room. Friendly staff. Very slim breakfadt.

Nice room. Friendly staff. Very slim breakfadt.

Room was dirty. Staff were never available. My blanket had mold in it. Hotel was outdated

Room was dirty. Staff were never available. My blanket had mold in it. Hotel was outdated

Fine. Nice staff. Clean room.

Fine. Nice staff. Clean room.

There was Roaches on walls in rooms and breakfast room where food is at

There was Roaches on walls in rooms and breakfast room where food is at

Thankfully, we didn’t experience the full horror that most of these reviews claimed. although there wasn’t a bad smell, mold or any type of bugs in the room, we did have blood stains on the top comforter and red stains (hopefully not blood) on the dirty carpet (that still had dog food and beer bottle caps all over the floor). Breakfast was all bread, cereal and donuts from Walmart and they weren’t afraid to show the Walmart label on the package. Over all it wasn’t the worst experience but it was not good enough for my wife and I to return to. Pay a little extra to stay somewhere else

Thankfully, we didn’t experience the full horror that most of these reviews claimed. although there wasn’t a bad smell, mold or any type of bugs in the room, we did have blood stains on the top comforter and red stains (hopefully not blood) on the dirty carpet (that still had dog food and beer bottle caps all over the floor). Breakfast was all bread, cereal and donuts from Walmart and they weren’t afraid to show the Walmart label on the package. Over all it wasn’t the worst experience but it was not good enough for my wife and I to return to. Pay a little extra to stay somewhere else

Room was Clean, Friendly staff

Room was Clean, Friendly staff

The checking took 45 minutes to an hour. The guy at the front desk was not helpful at all and very dry and not welcoming. The room had no do not disturb tag to hang outside the door.

The checking took 45 minutes to an hour. The guy at the front desk was not helpful at all and very dry and not welcoming. The room had no do not disturb tag to hang outside the door.

Shower is terrible, sprays everywhere, same as sink.

Shower is terrible, sprays everywhere, same as sink.

The hotel was nice and quiet

The hotel was nice and quiet

Room was excellent, very clean and comfy. Staff was very friendly, great customer service. Definitely will be booking again soon. 100/100 recommend.

Room was excellent, very clean and comfy. Staff was very friendly, great customer service. Definitely will be booking again soon. 100/100 recommend.

The breakfast is very poor.

The breakfast is very poor.

The staff was helpful. The only negative was the bed bugs.

The staff was helpful. The only negative was the bed bugs.

Check-in was a little chaotic after a long day of travel and arriving around 2 a.m. — we were first given a room that wasn’t ready (surprise!), but the front desk quickly fixed it and even offered to move us back to our originally booked king instead of the two doubles the next day. Points for making it right. The area is… let’s call it “full of personality.” A few sketchy characters around, but no one bothered us and we felt safe the entire time. Breakfast was laughable — toast, oatmeal, and cereal. That’s it. Blink and you’ve seen the whole buffet. And the carpet? Let’s just say it’s seen some things and could really use a refresh. All that said: comfy bed, massive room, great price — we’d absolutely stay again (just maybe skip breakfast and bring slippers). 😏

Check-in was a little chaotic after a long day of travel and arriving around 2 a.m. — we were first given a room that wasn’t ready (surprise!), but the front desk quickly fixed it and even offered to move us back to our originally booked king instead of the two doubles the next day. Points for making it right. The area is… let’s call it “full of personality.” A few sketchy characters around, but no one bothered us and we felt safe the entire time. Breakfast was laughable — toast, oatmeal, and cereal. That’s it. Blink and you’ve seen the whole buffet. And the carpet? Let’s just say it’s seen some things and could really use a refresh. All that said: comfy bed, massive room, great price — we’d absolutely stay again (just maybe skip breakfast and bring slippers). 😏

ROACHES!!!! ROACHES IN THE ROOM AND ON FOOD AT BREAKFAST!!!

ROACHES!!!! ROACHES IN THE ROOM AND ON FOOD AT BREAKFAST!!!

The room is disgusting. Just walking in there was a horrible smell. The bedding was stained. There was hair in the shower. There’s gnats flying all over the room. There was not another room to accommodate us. They said breakfast went til 10 and it didn’t. I wand a refund. Horrible.

The room is disgusting. Just walking in there was a horrible smell. The bedding was stained. There was hair in the shower. There’s gnats flying all over the room. There was not another room to accommodate us. They said breakfast went til 10 and it didn’t. I wand a refund. Horrible.

Yes they are very good

Yes they are very good

Easy parking and safe area

Easy parking and safe area

YES

YES

Parking lot didn't feel safe. Someone at the counter was very rude to one of my employees. They kept sending random people to our room to check in, not realizing it was already booked. Just horrible in every way.

Parking lot didn't feel safe. Someone at the counter was very rude to one of my employees. They kept sending random people to our room to check in, not realizing it was already booked. Just horrible in every way.

Showerhead was almost falling off and leaking and a/c made way too much noise. Won’t be staying here again.

Showerhead was almost falling off and leaking and a/c made way too much noise. Won’t be staying here again.

I’m requesting a refund for the unused night. Please let me know next

I’m requesting a refund for the unused night. Please let me know next

carpet & drapes were stained, no coffee available and no staff could answer any of my questions

carpet & drapes were stained, no coffee available and no staff could answer any of my questions

Everywhere in the hotel there were smells of marijuana, the beds were unkept and both had stains and one bed had a dead bug. The sink was clogged. Overall hotel smelled dirty. Receptionists however provided customer service.

Everywhere in the hotel there were smells of marijuana, the beds were unkept and both had stains and one bed had a dead bug. The sink was clogged. Overall hotel smelled dirty. Receptionists however provided customer service.

It took me 2 hrs and 5 rooms that I dragged my luggage to. Each room has broken furniture, no lights, shower hose was broken in one water went everywhere. My key stopped working the first day. And I didn’t even get the room I paid extra for. No one has offered any reconciliation for me

It took me 2 hrs and 5 rooms that I dragged my luggage to. Each room has broken furniture, no lights, shower hose was broken in one water went everywhere. My key stopped working the first day. And I didn’t even get the room I paid extra for. No one has offered any reconciliation for me

The AC wasn’t working and I had to move 2 carts full of my stuff to another floor/room. The next room had no hot water.

The AC wasn’t working and I had to move 2 carts full of my stuff to another floor/room. The next room had no hot water.

The floor needs to be changed out (it had stains that looked like blood). The TV reception was shotty. The keycard didn't work the second day there. However, the staff was really good.

The floor needs to be changed out (it had stains that looked like blood). The TV reception was shotty. The keycard didn't work the second day there. However, the staff was really good.

Absolutely nasty. There was trash mounds of it that stayed there and no matter how many times I asked the front desk to have it removed. They never removed it. It was horrible, absolutely horrible nasty it stunk and rude staff.

Absolutely nasty. There was trash mounds of it that stayed there and no matter how many times I asked the front desk to have it removed. They never removed it. It was horrible, absolutely horrible nasty it stunk and rude staff.

The carpet had cigarette burns, elevator was down and the other elevator was dirty. The exteriors had trash and the lobby wasn’t welcoming. The staff was ok, just not as engaging as expected. The rooms were nice except they didn’t change out the sheets nor give us towels or toilet paper.

The carpet had cigarette burns, elevator was down and the other elevator was dirty. The exteriors had trash and the lobby wasn’t welcoming. The staff was ok, just not as engaging as expected. The rooms were nice except they didn’t change out the sheets nor give us towels or toilet paper.

parking was easy i liked that the area the hotel was in was on its own it made it feel more secure.

parking was easy i liked that the area the hotel was in was on its own it made it feel more secure.

Parking was convenient, the hotel was good. The staff was really friendly. The only thing I could say is that the room had a weird smell, and the TV didn't really work. Most of the channels were not good, the signal was just bad.

Parking was convenient, the hotel was good. The staff was really friendly. The only thing I could say is that the room had a weird smell, and the TV didn't really work. Most of the channels were not good, the signal was just bad.

There was no stay on Oct. 23, 2025. I was booking at 1:58am on 10/24/25 for dates Oct 24-26, 2025 for a funeral and your website somehow booked for 10/23/25. When calling was told I had to contact the hotel, which I did only to be told that I had to contact hotels.com due to booking being through a 3rd party. I've called & chatted multiple times for refund to be done. It makes no sense to book a hotel same day and be provided the date before.

There was no stay on Oct. 23, 2025. I was booking at 1:58am on 10/24/25 for dates Oct 24-26, 2025 for a funeral and your website somehow booked for 10/23/25. When calling was told I had to contact the hotel, which I did only to be told that I had to contact hotels.com due to booking being through a 3rd party. I've called & chatted multiple times for refund to be done. It makes no sense to book a hotel same day and be provided the date before.

Its too much. Just dont do it unless you dont mind rodents, roaches, derelicts entering and sleeping on property, strip club down the driveway, staff who's decision making is limited because the property is "privately owned.Anyone interested, i have video and true photos of the property.

Its too much. Just dont do it unless you dont mind rodents, roaches, derelicts entering and sleeping on property, strip club down the driveway, staff who's decision making is limited because the property is "privately owned.Anyone interested, i have video and true photos of the property.

Room smelled unclean of mildew and something else

Room smelled unclean of mildew and something else

No central a/c and the elevator wasn’t working

No central a/c and the elevator wasn’t working

The room had cockroaches. Transferred to a second room and it did not have power. I was transferred to a third room, and the water was not draining in the sink. Then the A/C was not working. After requesting another room as the A/C was not working, the staff begrudgingly transferred to another room. I will not stay in this hotel ever.

The room had cockroaches. Transferred to a second room and it did not have power. I was transferred to a third room, and the water was not draining in the sink. Then the A/C was not working. After requesting another room as the A/C was not working, the staff begrudgingly transferred to another room. I will not stay in this hotel ever.

Everything great

Everything great

Dirty. No more free breakfast

Dirty. No more free breakfast

The staff at the front desk was helpful and friendly. In my room, there were no cups, the bed had a fitted sheet and a bedspread with no flat sheet, under the sink there was someones fake eyelash, and there was barely any hot water. Maid service never came on Saturday, so I had to go the front desk to get new towels and cups. I have been staying at this hotel for 10 years, and has done nothing but go downhill, so I will never step foot in it again.

The staff at the front desk was helpful and friendly. In my room, there were no cups, the bed had a fitted sheet and a bedspread with no flat sheet, under the sink there was someones fake eyelash, and there was barely any hot water. Maid service never came on Saturday, so I had to go the front desk to get new towels and cups. I have been staying at this hotel for 10 years, and has done nothing but go downhill, so I will never step foot in it again.

Only one elevator, no breakfast service, no coffee, no coffee or microwave in the room, no soap, shampoo or conditioner in bathroom.

No elevator

Nice

The bed was comfortable and the sheets felt and looked clean. There is no coffee provided in the lobby, and the rooms do not include coffeemakers, so morning coffee lovers will be disappointed. They have some drinks and snacks for sale in the lobby.

Overall, the property was a good bargain for the price. An easy way to improve is to remove the stains from the hallway carpet. Also, get rid of the stains on the couch. Since there wasn't a coffee maker in the room, it would be nice to have coffee available in the lobby. I understand it is an expensive area for real estate, and they are trying to offer a competitive price. However, these few things would not cost the management much money and would improve the overall experience.

I’m satisfied with my stay and the property

Under construction

We went to the that room, which was across the hall #212, and were hit with a mildew odor. It wasn't too bad so I turned on the A/C and after several minutes it dissipated. We began settling in and then discovered that the bedding underneath the cover sheet was stained with brown patches and what looked like drops of blood on the other bed. Additionally, the shower/tub area had mildew growing along the grout lines. Once again we requested another room, this time a room on the 4th floor was offered. We went to it and the odor in that room was so offensive that we couldn't bear it. At this time we we decided enough was enough and we checked out. On top of everything else the hotel had no wifi and was no longer serving breakfast. Also, there seemed to be possible criminal activity going on in the lobby. I respectfully ask that Expedia obtain a refund from Sonesta Select Austin North and return it to my credit card account.

Advertised continental breakfast and wi fi but WiFi was down for our entire stay and they are no longer serving breakfast as advertised. No soap in the shower to utilize, sheets and towels had hair and was not clean, fridge and microwave was missing. I will not be booking with another Sonesta.

The bedspreads in my room weren't clean, the bathtub was clogged, and they finally removed breakfast because they were going to charge for it, even though when I booked it, it said it was free.

No Internet. No phone in room. No soap in shower. Checked out because of these issues after 1 night, charged me for 4 nights.

Good place to stay!

Hotel elevator was not working, no one told me that at the time of booking, stairs were slippery, no one offered clean towels, the room only had 1 towel even though we specified 3 people for the room, breakfast was super simple but not enough food put out.

Not a nice property

Elevator was out but staff remained friendly despite the chaos

The room was not properly stocked no towels no toilet paper even. No TV remote, elevator broken down. Should I go on

The front desk girl was excellent. The room was very dirty and smelt bad. Water in the sink took a long time to drain. Shower had mold.

Dirty carpet, musty smell, poor service. The elevator was not working, yet they gave us a 2nd floor room even though we said my husband has a back pain. Got the room changed after multiple requests. The rooms didn’t even have a soap bar or cups for water. Had to ask multiple times to get a soap bar. There were items left from previous stays under the sofa and the sofa was ripped in places.

The elevator was out of order, they gave us a room in the second floor and only after multiple requests ( my husband had a back pain ) did they give us a 1st floor room. Both rooms had a musty smell, the carpet looked dirty and stained, the sofa was ripped in parts, I had to look under the sofa for a dropped earring and saw there multiple items left by previous guests. The border on the corner wall had come loose and was dangling. There was no soap bar, no cups, no coffee maker. I had to ask for a soap bar multiple times, till a front desk person gave me one. Not staying in a Sonesta property again.

To make matters worse, the elevator went out of service and stayed that way our entire visit. My husband has a heart condition and is unable to handle strenuous activity, so being forced to use the stairs repeatedly was not only inconvenient but also concerning for his health. On top of that, while showering, the handle came completely off in my hand. It was frustrating and honestly felt unsafe. Overall, this was a very poor experience. Between the lack of amenities, maintenance issues, and disregard for guest safety and comfort, I would absolutely not stay here again.

Good

El desayuno fatal solo pan, huevos y café. No había ni tocinerías, tampoco salchichas ni frutas.. Estaba dañado el envase de mezcla de wafles, entonces tampoco se podía hacer wafles. Lo único bueno es la habitación muy limpia y el baño. El Shampoo, acondicionador y jabón líquido no lo ponen nuevo.. No volvería, no fue una grata visita.

The property can use some maintenance. When we arrived at the hotel, there were signs that the elevator was broken. We stayed three nights and it was not fixed. There was also water leaking from the ceiling in the lobby towards the end of our stay. The faucet in our bathroom was not secured and would move to the side when we turned it on. Our room had less than a half roll of toilet paper and no rolls in backup. There was no housekeeping service to the room while we were there.We had to ask for more toilet paper at the front desk where they gave us one roll when we ran out. There was no hand soap and the shower wash was empty. Housekeeping came to our door when we requested some with a clear unmarked bag of shower gel to refill the container and 2 bottles of conditioner. There must have been a communication issue.The space was roomy other than the bathroom. It probably was a nice hotel in its younger days. They may be understaffed although the staff we came in contact with was friendly.

The person at front desk was so nice and helpful am sorry I couldn’t remember her name but she was awesome

The hotel is hidden and mostly quiet considering the area which is a plus. The only noise issue we had was the fire alarms in the hallways going off several times at round 5am. We didnt see that anything was going and no announcements were made to inform if eveything was safe. Come to find out, the reason the fire alarms went off is because the elevators went out. We were told the elevators were going to be fixed at 9am. Had surgery that afternoon and upon returning to the hotel, the elevators still not working. I couldn't climb up stairs and the facility did not have a way to accommodate my needs. I ended up struggling to climb up the stairs since I had another night booked and couldn't get credit if i left. Needless to say i left beofre midnight and took the loss. In a different circumstance i would consider booking at that hotel

No microwave water doesn't drain in tub

There was a mistake on my part that only booked me for 6 days instead of 7. When I tried to extend for another day I was told it would be $150 . I was not finished with my work in Austin and liked the location but felt like it was time for me to go, I left after the 7 day and checked into another hotel.

Power not working in room, remote control had batteries missing and backing missing. Not enough towels, used Kleenex tissues in box.

I had previously stayed at the Royal Sonesta in San Juan and had a wonderful experience, so I trusted the Sonesta brand. Based on the photos on Expedia, I booked two higher-floor rooms, expecting a similar level of quality. Upon arrival, we were informed that the elevators were out of service — and had been for some time. No prior notice was given. Because of this, we were moved to rooms on the first and second floors. Climbing the stairs to the second floor with luggage and a baby was bad enough, but the overwhelming stench in the stairwells made it nearly unbearable. The rooms were in poor condition. They were dirty, with visible stains on the furniture and bedding. We found pubic hair in both the bathroom and the bed. My daughter's first-floor room smelled heavily of marijuana and had visible black mold throughout the bathroom. Even worse, housekeeping never came during our three-night stay. No fresh towels, no toilet paper, and no basic cleaning — when we asked the staff, they simply said “no.” But the most disturbing part? My daughter found a roach crawling

The breakfast really stood out as it tasted homemade and their biscuits were delicious like country diner style biscuits. The coffee was also great! They didn't have overwhelming breakfast options but the ones they did were tasty and the lady taking care of the breakfast was attentive and kept it stock even though she was the only one we saw working the breakfast area. We didn't get to tell her personally because she was so busy taking care of the area.

First time staying there and will be back soon

Nice stay.

Everything was broken and I haven’t received my deposit back

One employee, Dashanti, was particularly rude. She yelled at me when I inquired about when the elevator would be fixed, and when I asked for towels, she threw them at me. Overall, we experienced very poor customer service from Dashanti, who was unhelpful throughout our stay. This made our time there quite unpleasant, and I would never want to stay at this hotel chain again or recommend it to anyone. This was our first very bad experience, and it will be our last.

Hotel is not what i expected. Ive stayed are real nice Sonesta before. This one was not and looked run down. Elevator was not working so that was a huge inconvenience with our heavy luggage.

Room was not clean. No soap in the room. Telephone was not working. Elevator was not working. Not enough towels or paper towels. I was not happy at all.

The elevator did not work and we were in the 5th floor. Our room was fine however, there was no towels so I had to call the front desk. I went to use the phone there and it did not work. I had to use my phone to make the call. The front desk girl was nice but said we had to get the towels ourselves. I will not be staying here again.

I did not like that we had to ask fro fresh towels every day. Also, i forgot my body soap, so i had to use theirs, which was empty. We had to adk for that. Pool was green and closed during our whole stay. And complimentary breakfast was eh. Pancakes were not edible. Only 1 variety of juice.

Elevator didn’t work, room was dirty with stains on floor, no towels or soap in the bathroom, sketchy area of town, didn’t feel safe at night. Halls smelled of smoke & weed. Had to take stairs due to elevators not working and stairs were pretty dirty.

Towels were dirty, matt sheets were dirty, elevators not working

Elevator not working 😕 😑 😒

It was a great pick area free breakfast

Location was not ideal. Hotel reeked of marijuana. The room stunk as well. Wanted a refund but the property refused.

The rooms were clean, but i notice windows and facility not too clean especially outside.

This hotel was a complete waste of money, no towels breakfast trash

Nice okace

Don’t use this hotel. The staff were not competent and all the machines were broken. No ice, coffee, or blow dryer.

It was nice

It was ok

Hallways smell like ramen noodles, bathroom smell moldy, pillows looked so dirty, I checked for bed bugs and didn’t see any so that’s a plus. My family felt itchy through out the night. Breakfast was so gross my family picked at it then went to buy breakfast instead. There was an actual hooker with a man who was bare foot in the breakfast area so that already told me the type of place I had stayed at (I know this cause I heard him talking to her about it) I mean you get what you pay for, we were just passing through so now I know for the next time, pay that extra for a better hotel.

& id decided against complaining initially but since the rest of my stay was so disappointing- ill share. room was dirty upon arrival, dingy looking floors. light bulbs out in a main light fixture, and the room keys randomly stopped working multiple times. afforable enough, super comfy beds. the breakfast is fantastic as well as the kitchen staff. front desk staff is very hit or miss.

Good clean

And now the good. Breakfast!!! I don’t know who these cooks were but wow. Authentic home cooked eggs sausage hash browns and biscuits. Staff seemed friendly given the challenges and guest complaints.

Nice hotel in the area! Staff were super friendly and helpful, room was super big for the price (slept 3 very comfortably), breakfast was typical hotel breakfast. Overall we had a great stay and I’d recommend this place!

Staff is great. Other reviews very misleading, will update review when I’ve received a refund. Moldy, entire property smells, laundry room when running reeks of natural gas, offered 2 rooms, both dirty and had either dirty bedding or no comforter. One room smelled like smoke, the other smelled like cheese. Roaches in the lobby with food. Was told house keeping was off for the night. Manager was off all Memorial Day weekend to authorize a refund. He showed up just before we left and gave me a hassle about it.

The property was okay, I expected more. Our room had very dim lights and some lights were not even working. When we told about this, the staff said at least they are working right. There were also flies in the room. We insisted on changing the room but the staff said the same thing. The complimentary breakfast was also okay. When asked the staff what is the menu, tell us about it the staff said it is what it is.

It was comfortable

Great stay!

Was quite surprised with the quality of my stay I visit Austin regularly but this was my first time stay at this hotel. The staff was very pleasant, the accomodations where spacious, and honest my favored part was the breakfast. I rarely if ever find myself eating hotel breakfast but what was prepared was very good. Next time I have to be in the city first I will definitely check out this places available.

I didn't like the breakfast. I didn't like the carpet in my room. The bed was comfortable but had stains on the sheets. The front desk clerk was nice.

Door didn't lock when we would leave the room. Couch was horribly stained. Long hair hanging on hook of bathroom door. Remote didn't work at all. Unable to log in the guest internet. No coffee in room. Limited breakfast put out. I expected more.

The most annoying part of my experience was housekeeping. Unfortunately, the hotel doesn't have any "do not disturb" doorknob hangers and housekeeping will go by every day or every other day around 10am. If you're trying to sleep in, housekeeping won't allow you to do so. Even after getting a post-it note saying "do not disturb," housekeeping still knocked on my door vigorously. Beyond frustrating. Also, breakfast selection is pretty poor. Other than that, the hotel is mainly quiet, and the location is convenient.

Ivy and Robert were helpful; the hotel was not what advertised though

Its excellent hotel clean, safe the staff friendly

h

Ivy and Robert were helpful and under the circumstances; did best they could. The hotel did not have what they said; TV bad, no service they advertised, breakfast was a mess( except Friday) . I understand it was just purchased, but still need to be honest on situation and what they offer. Heard msny complaints. Was very disappointed; especially since we were there for medical reasons.

I called a head of time to get an early check in, the first time they said it was to early for them to determine if that was a possibility and asked me to call closer to the date of check in. I called a couple days before and i was told that the earliest I could check in for free was 2pm anything before that it would be an extra charge so we agreed for 2pm check in instead of 4pm. We arrived to check in it was 2:30pm and we were told we could not check in until 3:30pm. I made them aware that I spoke to Robert for them to be ready for us to check in at 2pm and the reception did not seem to care if we spoke to someone or not. We had an event to attend to at 330pm so I had to start getting ready in the public restroom of the building and it was very hot in there. When we finally got into the room the TV did not work.

Friendly staff, large room with a sitting room, comfortable bed. Breakfast was dismissal.

Hotel was clean, easy access to freeway and had several restaurants close by. The room and beds were very comfortable and check-in was quick. Our biggest complaint was the breakfast. We went down about 40 minutes before it ended and there was barely anything left. We had to settle for biscuits (which were excellent) and a few greasy sausage patties for hot food. There were several other guests waiting around with us seeing if more food would be put out but nothing came. But of a bummer but overall it was a nice place to stay.

Loved the atmosphere. Food was great . Very friendly and patient housekeepers .

It was nice and I give it a 10 stars. I thought I was home for a moment. And the breakfast was wonderful.

Can’t beat the price for Austin , good location , easy access

Breakfast was just poor not even the coffee was good but that is not important. The lobby was dirty, and the front desk lady was not dress for a hotel front desk person. This is my opinion only but if you are looking for a not expensive hotel this will work. and is in a good location

Immediate area around the hotel was quiet and secluded, but a block further and homeless camped out everywhere so I wouldn’t say walkable. Grounds were clean but not impressive, a little weeding goes a long way, trash can outside the lobby was overflowing. Check in was easy but there was no going out of the way to be personable or give us directions to the room. Room was adequate and clean. A/C cover broken, half of the channels on the tv were pixelated and distorted like as if the connection was from the 90s, snags in the rug, side lights of the bed didn’t turn on. Bed was lumpy but again adequate. Breakfast was included from 6-9a, we went down at 8:30, everything was empty like the place was ransacked but never refilled. Only things left were some hard boiled eggs, go-gurts, and a punch bowl of sausages in grease. Went to say something to the front desk, but he was helping another guest while eating out of a bowl of cereal with cell phone out and earpods in. Grabbed our stuff, checked out and went to get breakfast elsewhere. I probably won’t return to this location when in Austin but would recommend for an adequate quiet stay with zero expectations for amenities or frills.

Good stay with my three boys

There were not enough towels for two people - one bath mat, one bath towel, one small hand towel. The shampoo/conditioner/ body wash dispensers had fallen off the wall of the shower and were left sitting on the shower floor. The ironing board bracket in the closet was loose and fell off the wall.

Nice rooms and very great service

I wish I could post pictures. There was so much makeup on the comforter that is looked as if someone used it to remove their makeup. Then I lifted the comforter to inspect the bed and found hair on the sheets. After a long day of travel I decided to sleep in my clothes to get through the night. The elevator door sounded as if it is going to break at any moment. All the carpeting throughout the corridors and rooms are frayed. The showers were dirty and had mold. I don't recommend this hotel whatsoever and is very overpriced. I'd suggest staying in a motel over this facility. I was unable to any kind of refund or even a sorry for the dirty room.

Loved it here for the price

Not safe for solo traveling females.

The pictures are very deceiving of this property. I truly thought it was a good place to stay based on the pictures just because we are out of town peoole. The beds are super hard. We killed multiple roaches in 2 different rooms. We got moved an found strands of hair in the bedsheets. The elevator was so bad that it sounded like it was struggling to open and then it would jump when it would take you up the floors. Probably one of the worst hotels I’ve been to in a long time.

Upon arrival, I stood at check in desk for a few minutes before I was helped. There were two ladies to the left of me that were employees that carried on a conversation while a man that was stocking the fridge had to stop what he was doing to check me in. Elevator was not in the best condition. Room was clean. Hotel is way older in person than what the stock photos show. Breakfast was very limited and the lady that I assumed was the cook stood and watched us the entire time while we got breakfast. I overall wasn’t pleased with my stay.

A hotel in need of repairs!

Elevator is broken.

Excellent stay!

Content with my stay.

Down sides were: Hallways reeked of cigarettes, only one elevator worked, some lights and outlets did not work in the room.

Staff was very friendly and accommodating - excellent service. One elevator inoperative, could have been down for maintenance. Common-area carpeting was grungy - needs a deep clean or (more likely) time to replace. Room was clean and comfy. HVAC would not change regardless of temp selected - it was OK. Only decaf coffee in the room (!). All in all, a fair value for the money.

The room had a funny order to it. There was moldy areas in the shower. The iron didn't work. There was no hair dryer and had to go get one from the front desk. Several outlets in the room didn't work either.

There were some issues with maintenance. The handle on the faucet would pull off very easily and the water pressure was very low.

HORRIBLE customer service. They illegally booted my vehicle which caused damage to my car. Then they tried to blame me for it. Managers were nonexistent when I tried to confront them about paying for the damage. Ended up leaving still no manager would talk to me. Absolutely will never stay at any of these hotels again. Gonna cost me well over $500 to repair my car and they did not care at all.

The shower regulator did not work the elevator had staples on the floor to keep carpet down

Lobby and hallways dirty and needs repairs