Uptown Suites Extended Stay Austin TX – North

Muy bueno tido

Very nice

It was bad they never went to clean my room

This place is definitely a hidden gem. Not too many amenities (no pool, no breakfast) but the stay was comfortable and staff were very friendly and helpful. We had no issues with our rooms.

So if you don’t check in before 11:00pm they will cancel your reservation. I had a reservation for a week and was arriving late so I called ahead to tell them. I showed up at about 1:00am and was told that I was charged for that night but couldn’t get a room. They also cancelled my reservation and tried to upsell me another reservation for an extra $100, even though I had called to say I would be late. It was a huge disruption in my plans. I will never do business again with these bait and switch film flam artists. Buyer beware…

Checkin was smooth, clean room, kitchen equiped with major appliances. Well organized room with all required furniture.

The manager - Norma Guitierrez - is a miserable human being. The place is a nightmare you are well advised to simply

The price is very reasonable and the room was extremely clean. I really liked that the room comes with a small kitchen, which was very convenient—especially for longer stays or if you want to cook your own meals. The atmosphere was quiet and comfortable, and the staff were very friendly and helpful. Overall, it felt just like being at home. I will definitely come back again! 💙

Cheap for a reason. Smoking is prohibited in the rooms, but you will smell cigarette and marijuana smoke from neighboring rooms.

I stayed here a couple of times, for work purposes. I enjoyed my stay. The place is clean, safe and the services were excellent. Will stay here again over and over again.

Thank you

Clean room and nice placed kitchen

Muy buena atención y bien confortable

The staff were rude, they won't tell you anything, but if you want to extend stay, front desk just said the manager said you are not welcomed to stay here anymore. Complete unprofessional, wrote to corp office without any response.

Smelled like smoke even though it was a non smoking room. And bad water pressure

No dishes or silverware, but that makes sense. I bought .50 bowls and spoons at the Walmart and I was fine. The refrigerator was new, clean and cold. The microwave and stove top were spotless and functional.

I had no issues. This place was more than I expected. I stay at hotels for work every week, and this was much better than some big name hotels I’ve stayed. I will be back.

No breakfast area, some rooms smell cigarettes, dump air from a/c with no ability to bring fresh air from outside.

Very nice and clean. Staff was super friendly. Would definitely book again.

Nice place. A bit of noise from the road. The dumpster for trash was at the very back of the parking lot.

Nice property for a short or long term stay.

Sufficient for our needs! Close to Walmart & food places. Great deal for price!

Clean and nice rooms

All good

The staff was amazingly sweet and helpful (especially the lady at check in at night she went above and beyond). I had requested rooms of my friends and I to be on the same floor and she put us on the same floor. Rooms were clean and stocked. No complaints, will stay here again on my next visit!

Front desk was transparent and kind.

Management was fantastic. Staff were professional and service oriented. Kitchen & laundry were all clean

Yes

Yes

It was comfortable for the 8 days we stayed. The staff were nice. The bed was really comfortable and I loved the water pressure in the shower. The only thing I can complain about are the towels that were provided in the room. When room service changed the towels out, they were replaced with stained white towels and another persons hair engrained into the fiber of the towels. Other than that, we had a good stay.

It was comfortable for the 8 days we stayed. The staff were nice. The bed was really comfortable and I loved the water pressure in the shower. The only thing I can complain about are the towels that were provided in the room. When room service changed the towels out, they were replaced with stained white towels and another persons hair engrained into the fiber of the towels. Other than that, we had a good stay.

Yes everything was great 👍😃

Yes everything was great 👍😃

I never give reviews, especially negative ones. Unfortunately, this time it feels necessary. We showed up to the hotel tired and after a late flight + some delays, only to find out that they booked somebody else in our room. The guy at the front desk was nice about it, but that’s still completely unreasonable. We then had to scramble to find a different hotel and ended up having to pay a fortune because it was busy and last minute. I also lost my deposit that I put down on Expedia to secure my room and haven’t been able to get it back. Overall this place was a complete scam.

I never give reviews, especially negative ones. Unfortunately, this time it feels necessary. We showed up to the hotel tired and after a late flight + some delays, only to find out that they booked somebody else in our room. The guy at the front desk was nice about it, but that’s still completely unreasonable. We then had to scramble to find a different hotel and ended up having to pay a fortune because it was busy and last minute. I also lost my deposit that I put down on Expedia to secure my room and haven’t been able to get it back. Overall this place was a complete scam.

It was my wedding anniversary and we got there pretty late but all was smooth and thank you to the front desk night shift for making it easy and the room was great. Nice n cold clean roomy love this place. Location friendly staff. I will definitely return.

It was my wedding anniversary and we got there pretty late but all was smooth and thank you to the front desk night shift for making it easy and the room was great. Nice n cold clean roomy love this place. Location friendly staff. I will definitely return.

Work kept us busy sun up to sun down. The hotel & staff made resting hassle free. The location is well lit, safe for vehicles & all room features are updated/ functioning as expected.

Work kept us busy sun up to sun down. The hotel & staff made resting hassle free. The location is well lit, safe for vehicles & all room features are updated/ functioning as expected.

Super clean nrand.new.apperance look to everything the kitchen doesent have any typemof pans or itencils but everythingnwork verybwell and with purchaced pans and pot mad is a good.meal

Super clean nrand.new.apperance look to everything the kitchen doesent have any typemof pans or itencils but everythingnwork verybwell and with purchaced pans and pot mad is a good.meal

I was originally suppose to stay form Friday to the following Saturday. I had intended extending my stay (for work purposes) long term, paying per week. On Thursday of that week, I requested to extend my stay. I was quoted almost double what my original rate was. The front desk clerk told me that didn't look right to her and to come back tomorrow. So Friday morning, I went back and same thing happened. Friday night after being at work for 15 hours, same thing... I was told to come back in the morning. I explained that I had to work 15 hours that day so I really need it taken care of first thing in the morning. Friday night around 11:45 pm, my hotel phone started ringing and woke me up. The lady from the front desk was very rude and demanded that I leave the room immediately or pay almost double what I paid at check out. She then made me come down to the front desk to prove to her that my reservation was until Saturday at noon. She stated that she had no record of me paying so then I had to prove to her the payment cleared my bank. After all that she then still tried to charge me almost $100 to go back to my room for the night. She said in their system I was suppose to check out on Friday.

I was originally suppose to stay form Friday to the following Saturday. I had intended extending my stay (for work purposes) long term, paying per week. On Thursday of that week, I requested to extend my stay. I was quoted almost double what my original rate was. The front desk clerk told me that didn't look right to her and to come back tomorrow. So Friday morning, I went back and same thing happened. Friday night after being at work for 15 hours, same thing... I was told to come back in the morning. I explained that I had to work 15 hours that day so I really need it taken care of first thing in the morning. Friday night around 11:45 pm, my hotel phone started ringing and woke me up. The lady from the front desk was very rude and demanded that I leave the room immediately or pay almost double what I paid at check out. She then made me come down to the front desk to prove to her that my reservation was until Saturday at noon. She stated that she had no record of me paying so then I had to prove to her the payment cleared my bank. After all that she then still tried to charge me almost $100 to go back to my room for the night. She said in their system I was suppose to check out on Friday.

Staff was not

Staff was not

Our reservation was not respected. We did not stay in this hotel because we were told upon arrival that they had no rooms for us

Our reservation was not respected. We did not stay in this hotel because we were told upon arrival that they had no rooms for us

Yes room was spotless. Robin the front desk rep was so sweet and very accommodating. It was my first time here and i will definitely be back. Location is ok but worth it. Thank you!

Yes room was spotless. Robin the front desk rep was so sweet and very accommodating. It was my first time here and i will definitely be back. Location is ok but worth it. Thank you!

Rooms very comfortable and peaceful, water temperature and pressure in the shower is amazing, very easy check in process.

Rooms very comfortable and peaceful, water temperature and pressure in the shower is amazing, very easy check in process.

The staff were courteous to me but commiserate to their policies. For instance, the limitation on changing bills for coins for the laundry room. And the policies for room conditions or features, like the coffee pot.

The staff were courteous to me but commiserate to their policies. For instance, the limitation on changing bills for coins for the laundry room. And the policies for room conditions or features, like the coffee pot.

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I love the property. The front desk worker was RUDE when I checked in

I love the property. The front desk worker was RUDE when I checked in

Great property to stay at . No complaints

Great property to stay at . No complaints

Very clean. Staff was friendly, helpful, and prompt. Great location as well. I was concerned with what I would get for the low price they offered but was very happy with everything. I am in Austin regularly and I will stay here again.

Very clean. Staff was friendly, helpful, and prompt. Great location as well. I was concerned with what I would get for the low price they offered but was very happy with everything. I am in Austin regularly and I will stay here again.

Not to bad but has a overbooking issue making it hard to stay for travelers

Not to bad but has a overbooking issue making it hard to stay for travelers

N/A

N/A

Only complaint is ridiculously convoluted process for connecting to WiFi. Had to spend half an hour on the phone with tech support - twice! Why can’t they just use a password like everyone else?

Only complaint is ridiculously convoluted process for connecting to WiFi. Had to spend half an hour on the phone with tech support - twice! Why can’t they just use a password like everyone else?

The staff was friendly and very helpful. Room was clean & comfortable. I’d definitely book a stay here again. 10/10 recommend.

The staff was friendly and very helpful. Room was clean & comfortable. I’d definitely book a stay here again. 10/10 recommend.

Everyone was super nice and helpful!! Always had good chats with the staff and some through google translate!!

Everyone was super nice and helpful!! Always had good chats with the staff and some through google translate!!

The staff is unfriendly and uncommitted. I stayed for 3 weeks. My car was broken into and two times I had bugs in my bed. No response from the management. They refused to provide video recordings to the local police after I filed a report. For 10 days the only elevator in the „hotel“ was out of order. I happened to stay on the 4th floor. Total disaster. The stuff was hiding. The laundry is a dirty filthy place. The front loaded washing machine was full of dog hair and even after me complaining wasn’t cleaned. Stay away from this place!!! YOU DESERVE BETTER.

The staff is unfriendly and uncommitted. I stayed for 3 weeks. My car was broken into and two times I had bugs in my bed. No response from the management. They refused to provide video recordings to the local police after I filed a report. For 10 days the only elevator in the „hotel“ was out of order. I happened to stay on the 4th floor. Total disaster. The stuff was hiding. The laundry is a dirty filthy place. The front loaded washing machine was full of dog hair and even after me complaining wasn’t cleaned. Stay away from this place!!! YOU DESERVE BETTER.

I love it, will. Recommend to my family and friends

I love it, will. Recommend to my family and friends

Average

Average

This is really nicely set up place for a longer stay. It is fairly new, very nice and clean and has pretty much everything I asked for.

This is really nicely set up place for a longer stay. It is fairly new, very nice and clean and has pretty much everything I asked for.

Great and helpful customer service from friendly front desk guy (Cedric), who helped me work through a problem that befell me (my arrival was delayed by a day because of a minor emergency, and he helped me troubleshoot my reservation when I needed to re-book because of the delay). The location of the hotel also was great because it sits at intersection of two major highways. Great place and competitive price for extended stay, with a big-box store within walking distance for essentials. The room was cozy and included everything I needed, including a comfortable bed. All in all I was very pleased and would definitely stay here again when visiting Austin.

Great and helpful customer service from friendly front desk guy (Cedric), who helped me work through a problem that befell me (my arrival was delayed by a day because of a minor emergency, and he helped me troubleshoot my reservation when I needed to re-book because of the delay). The location of the hotel also was great because it sits at intersection of two major highways. Great place and competitive price for extended stay, with a big-box store within walking distance for essentials. The room was cozy and included everything I needed, including a comfortable bed. All in all I was very pleased and would definitely stay here again when visiting Austin.

Honestly, it was one of the better hotels i have stayed at. Altgough a little overpriced compared to others in the area, it was worth the money. It was clean and quiet and very spacious and homey. One of the front desk clerks, Crystal, was eapecially nice and helpful and made it feel more homelike and not just another hotel stay. I would recommend this hotel to a friend for sure.

Honestly, it was one of the better hotels i have stayed at. Altgough a little overpriced compared to others in the area, it was worth the money. It was clean and quiet and very spacious and homey. One of the front desk clerks, Crystal, was eapecially nice and helpful and made it feel more homelike and not just another hotel stay. I would recommend this hotel to a friend for sure.

Microwave, fridge and stove in room was convenient. But the the wooden floor was sticky, there is only two sets of towels forva week of stay. The sound barrier was very poor, toubcould hear the laundary room easher snd dryer noise and people walking/talking in the hallway. The front desk staff Freddy was very rude and lying about the checkout time, he claimed 11am and anytime after that would require extra day payment.

Microwave, fridge and stove in room was convenient. But the the wooden floor was sticky, there is only two sets of towels forva week of stay. The sound barrier was very poor, toubcould hear the laundary room easher snd dryer noise and people walking/talking in the hallway. The front desk staff Freddy was very rude and lying about the checkout time, he claimed 11am and anytime after that would require extra day payment.

We had a guaranteed reservation for F1 weekend, which we had made weeks in advance. We selected this hotel because it was near our off airport rental car com9any as it was impossible to get a rental car reservation. We arrived at hotel around 10:30 pm, they say they have no record of our reservation. No apology no nothing. We call hotels.com to complain they call hotel which takes a while because they aren’t manning desk. Finally they get through and hotel says they are overbooked. No apology no nothing they couldn’t have cared less. It’s a busy weekend with the race and there are no hotel rooms anywhere and the prices are jacked sky high . Yuri at hotels.com did the best he could to fin$ us a place. The rat3 was double what we paid and the place was not as good as the hotel we booked but at least we had a room. Hotels.com covered the difference in rate. Meanwhile at the useless uptown suites, they wouldnt even let us use the bathroom due to covid. This is in Texas a state where no one wears a mask. The attitude of th3 staff was disgusting. Their over booking cost us hundreds of dollars extra as we had to take Uber’s to the new hotel and then back fo4 the rental car. Do not waste your money at this hotel.

We had a guaranteed reservation for F1 weekend, which we had made weeks in advance. We selected this hotel because it was near our off airport rental car com9any as it was impossible to get a rental car reservation. We arrived at hotel around 10:30 pm, they say they have no record of our reservation. No apology no nothing. We call hotels.com to complain they call hotel which takes a while because they aren’t manning desk. Finally they get through and hotel says they are overbooked. No apology no nothing they couldn’t have cared less. It’s a busy weekend with the race and there are no hotel rooms anywhere and the prices are jacked sky high . Yuri at hotels.com did the best he could to fin$ us a place. The rat3 was double what we paid and the place was not as good as the hotel we booked but at least we had a room. Hotels.com covered the difference in rate. Meanwhile at the useless uptown suites, they wouldnt even let us use the bathroom due to covid. This is in Texas a state where no one wears a mask. The attitude of th3 staff was disgusting. Their over booking cost us hundreds of dollars extra as we had to take Uber’s to the new hotel and then back fo4 the rental car. Do not waste your money at this hotel.

A few days after I checked out, they charged my VISA another $30. I called and they said the “late fee” was a mistake and they’d refund it. A week later and still no refund. Very disappointed.

A few days after I checked out, they charged my VISA another $30. I called and they said the “late fee” was a mistake and they’d refund it. A week later and still no refund. Very disappointed.

They cancelled my stay an hour before I checked in. Never had that happened to me before.

They cancelled my stay an hour before I checked in. Never had that happened to me before.

Several professional ethical concerns were observed during my brief encounter with hotel staff. I understand every business is different and the expectations of what it means to be professional vary. The attending front desk staff lacked the appropriate knowledge for check-in procedures by expressing confusion

Several professional ethical concerns were observed during my brief encounter with hotel staff. I understand every business is different and the expectations of what it means to be professional vary. The attending front desk staff lacked the appropriate knowledge for check-in procedures by expressing confusion

Irresponsables cancelaron mi reservación el mismo día que llegue a Austin !!

Irresponsables cancelaron mi reservación el mismo día que llegue a Austin !!

The home-iness of the room and modernity

The home-iness of the room and modernity

Shower was great - good water pressure and temp. Would have loved some soaps, pots/pans, etc. Little things that would have made the kitchenette useful.

Shower was great - good water pressure and temp. Would have loved some soaps, pots/pans, etc. Little things that would have made the kitchenette useful.

There was pee splattered on the floor around the toilet. The room had a weird musty smell. The AC kept turning off even tho I set it at a low setting and at constant. I don’t think I’ll come back again

There was pee splattered on the floor around the toilet. The room had a weird musty smell. The AC kept turning off even tho I set it at a low setting and at constant. I don’t think I’ll come back again

Great place

Great place

Nice and clean but fire alarm went off twice in 1 week both false alarms

Nice and clean but fire alarm went off twice in 1 week both false alarms

The staff including the manger were VERY rude. After booking my room at least a week in advance when my family and I showed up they said they didn’t have any rooms available but yet I had a confirmation email in hand. They gave no explanation and didn’t really want to talk to me. I will be filing a complaint with their corporate office as well as the Better Business Bureau. Absolutely would not recommend this hotel to anyone.

The staff including the manger were VERY rude. After booking my room at least a week in advance when my family and I showed up they said they didn’t have any rooms available but yet I had a confirmation email in hand. They gave no explanation and didn’t really want to talk to me. I will be filing a complaint with their corporate office as well as the Better Business Bureau. Absolutely would not recommend this hotel to anyone.

The only downside about the stay here is all the construction going on right now in front of the hotel on the highway.

The only downside about the stay here is all the construction going on right now in front of the hotel on the highway.

What I liked was the property was affordable and clean and quite. The staff except for the housekeeper need to work on there Attitudes; very Rude belittling some of the customers. System was down they seem as if it was the customers fault. I give this business 3of5 stars.

What I liked was the property was affordable and clean and quite. The staff except for the housekeeper need to work on there Attitudes; very Rude belittling some of the customers. System was down they seem as if it was the customers fault. I give this business 3of5 stars.

Not great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Not great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Loved the room. We had to switch rooms at first because when we tried to watch tv the network wasnt connected and the maintenance man had left for the day. Other than that everything was amazing.

Loved the room. We had to switch rooms at first because when we tried to watch tv the network wasnt connected and the maintenance man had left for the day. Other than that everything was amazing.

The adjacent room guests were loud and inconsiderate.

The adjacent room guests were loud and inconsiderate.

Was not able to check-in, even though I reserved a room in my husband's name. I am awaiting an ID from DPS, and the photo copy of my ID that was mailed to me was (as told to me by Uptown Suites staff (a Hispanic Male and a Caucasian lady who said "they" were the manager)) was not acceptable to use to register as a guest. I was humiliated and embarrassed as a result of this experience. I had caught a Lyft to Uptown Suites with a lot of bags and was eventually told to vacate the premises or APD will come to escort us off the property since I could not "properly pay.. or produce correct documentation to present upon checking in". I was upset and totally disappointed. And, I was still charged outrageously.

Was not able to check-in, even though I reserved a room in my husband's name. I am awaiting an ID from DPS, and the photo copy of my ID that was mailed to me was (as told to me by Uptown Suites staff (a Hispanic Male and a Caucasian lady who said "they" were the manager)) was not acceptable to use to register as a guest. I was humiliated and embarrassed as a result of this experience. I had caught a Lyft to Uptown Suites with a lot of bags and was eventually told to vacate the premises or APD will come to escort us off the property since I could not "properly pay.. or produce correct documentation to present upon checking in". I was upset and totally disappointed. And, I was still charged outrageously.

Ripped out of money! Couldn’t get cleaned towels! And I was a evacuee from a hurricane!

Ripped out of money! Couldn’t get cleaned towels! And I was a evacuee from a hurricane!

Nice fairly new fresh friendly large rooms eating are lots of restraurants large hot tub and pool area fitness room

Nice fairly new fresh friendly large rooms eating are lots of restraurants large hot tub and pool area fitness room

Not worth it for the price payed. First room given was not cleaned. Although when i called they gave me a new room right away. For the mlney yourbpaying you can definitely get a better hotel.

Not worth it for the price payed. First room given was not cleaned. Although when i called they gave me a new room right away. For the mlney yourbpaying you can definitely get a better hotel.

Hotel Staff is nice. Rooms are lovely... Just very questionable people staying there

Hotel Staff is nice. Rooms are lovely... Just very questionable people staying there

Angelica was awesome and should be promoted, she was the bedt front desk person there

Angelica was awesome and should be promoted, she was the bedt front desk person there

No breakfast and no dishes and very thin walls but otherwise great. Very clean, new and modern room.

No breakfast and no dishes and very thin walls but otherwise great. Very clean, new and modern room.

Management did not respond to requests. Noise from other rooms was very distracting & went on well into the night. Very poor communication.

Management did not respond to requests. Noise from other rooms was very distracting & went on well into the night. Very poor communication.

decent hotel, room size pretty tight, bed sheets quality is cheap

decent hotel, room size pretty tight, bed sheets quality is cheap

Awful customer service experience

Awful customer service experience

They cancelled our reservation—the day of our reservation. When I asked the front desk clerk she said it was about 2pm when they cancelled. We tried to check in at 4 pm. No reasons given, just that corporate cancelled it. No one at corporate would pick up the phone. Or return phone calls. Aside from all that, the location is crazy hard to get to with two freeways and construction everywhere.

They cancelled our reservation—the day of our reservation. When I asked the front desk clerk she said it was about 2pm when they cancelled. We tried to check in at 4 pm. No reasons given, just that corporate cancelled it. No one at corporate would pick up the phone. Or return phone calls. Aside from all that, the location is crazy hard to get to with two freeways and construction everywhere.

Great hotel, with a great gym and laundry. Room was clean, internet was fast and everything in the kitchen worked well. Location was OK, 2 buses minimum to get downtown. Window in the room didn't open, and it would have been nice to be able to open it for some fresh air. Kitchen didn't come with any cutlery/crockery/cookware - apparently it's $40 for a kitchen set, but we were able to find the few things we needed at the Walmart down the road.

Great hotel, with a great gym and laundry. Room was clean, internet was fast and everything in the kitchen worked well. Location was OK, 2 buses minimum to get downtown. Window in the room didn't open, and it would have been nice to be able to open it for some fresh air. Kitchen didn't come with any cutlery/crockery/cookware - apparently it's $40 for a kitchen set, but we were able to find the few things we needed at the Walmart down the road.

Service was good , overall hotel stay — great !!

Service was good , overall hotel stay — great !!

I understand a budget hotel and the general lack of cleanliness compared to a nice hotel chain, but bugs are unacceptable in any hospitality venue. The lack of customer service compounds the issue into a totally unacceptable situation. I will not be doing business with any Uptown Suites again.

I understand a budget hotel and the general lack of cleanliness compared to a nice hotel chain, but bugs are unacceptable in any hospitality venue. The lack of customer service compounds the issue into a totally unacceptable situation. I will not be doing business with any Uptown Suites again.

Reasonable price for the room and location. Kitchen facilities were good.

Reasonable price for the room and location. Kitchen facilities were good.

The only thing I found a bit odd was there is a kitchen available, but nothing to use in that kitchen (ie crockery, glasses, cookware etc) which is something I would expect if it's listed as being available.

The only thing I found a bit odd was there is a kitchen available, but nothing to use in that kitchen (ie crockery, glasses, cookware etc) which is something I would expect if it's listed as being available.

Loved it here so much, didn't want to return home. LOL

Loved it here so much, didn't want to return home. LOL

The bed was comfortable, the room was clean, the facilities were very good; it was quiet and comfortable. What more could you ever ask for in a room? There was wonderful amenities with a coffee maker and microwave and refrigerator and we were impressed and intend to stay here again when we come into Austin. We come to Austin frequently.

The bed was comfortable, the room was clean, the facilities were very good; it was quiet and comfortable. What more could you ever ask for in a room? There was wonderful amenities with a coffee maker and microwave and refrigerator and we were impressed and intend to stay here again when we come into Austin. We come to Austin frequently.

From check in to check out everything was wonderful!

From check in to check out everything was wonderful!

Staff very nice Very affordable price And well located

Staff very nice Very affordable price And well located

Price & size of room was decent for what we needed. Had we been planning on hanging around the hotel now, probably would have chosen something different but it was decent. Wasn’t explained the WiFi process very well when we checked in so that was a little confusing but heard someone else explain it the next day when someone else checked in and it was better explained.

Price & size of room was decent for what we needed. Had we been planning on hanging around the hotel now, probably would have chosen something different but it was decent. Wasn’t explained the WiFi process very well when we checked in so that was a little confusing but heard someone else explain it the next day when someone else checked in and it was better explained.

There is a highway right around the corner so I asked for a quiet room from the other side. "All rooms are quiet and you cannot hear the highway at all" they said and got me a room from 4th floor highway side. Yep, a lot of noise especially early in the morning when big lorries try to go uphill the highway! Additionally the AC makes a lot of noise and the fridge was one of the noisiest ones. All in all a "nice" week among all the noise. Additionally, the cleaning person visited only once during the whole week

There is a highway right around the corner so I asked for a quiet room from the other side. "All rooms are quiet and you cannot hear the highway at all" they said and got me a room from 4th floor highway side. Yep, a lot of noise especially early in the morning when big lorries try to go uphill the highway! Additionally the AC makes a lot of noise and the fridge was one of the noisiest ones. All in all a "nice" week among all the noise. Additionally, the cleaning person visited only once during the whole week

Great service and really comfortable beds. The room was small but ideal for me. Had everything I needed. The area isn’t a great area of Austin, but the facilities are new and the staff are phenomenal. Very attentive and accommodating.

Great service and really comfortable beds. The room was small but ideal for me. Had everything I needed. The area isn’t a great area of Austin, but the facilities are new and the staff are phenomenal. Very attentive and accommodating.

Homeless people on the elevator. My wife was miserable.

Homeless people on the elevator. My wife was miserable.

They did not bother themselves to find a solution either. People at the desk keep repeating the same words and said that there was nothing they could do to fix it. Basically, they said us to leave and find another hotel. Strange thing was when we were sitting in the lobby and tried to find another available place to stay, one family came and faced the same situation that we faced. However, after some discussions (apparently they were better than me at this!), they got a two bed room which has never been suggested to us. Before this, I specifically asked to manager if we could have other room options in their premises and they said "NO" for couple of times. Due to bad management and careless reception, I would recommend everyone to stay away from this "so called" hotel!

They did not bother themselves to find a solution either. People at the desk keep repeating the same words and said that there was nothing they could do to fix it. Basically, they said us to leave and find another hotel. Strange thing was when we were sitting in the lobby and tried to find another available place to stay, one family came and faced the same situation that we faced. However, after some discussions (apparently they were better than me at this!), they got a two bed room which has never been suggested to us. Before this, I specifically asked to manager if we could have other room options in their premises and they said "NO" for couple of times. Due to bad management and careless reception, I would recommend everyone to stay away from this "so called" hotel!

Convenient, clean and nice staff

Convenient, clean and nice staff

Great service...nice comfy beds

Great service...nice comfy beds

HORRIBLE!!!!!!! We booked our hotel a month before and when we got to check in they told us all rooms were sold out and blamed it on hotels.com because they were over booking the rooms, so there we were with no room and drove 6 hours to Austin to come and find out all hotels in Austin were sold out!

HORRIBLE!!!!!!! We booked our hotel a month before and when we got to check in they told us all rooms were sold out and blamed it on hotels.com because they were over booking the rooms, so there we were with no room and drove 6 hours to Austin to come and find out all hotels in Austin were sold out!

It’s new and the staff was beyond friendly. Places was kept every well.

It’s new and the staff was beyond friendly. Places was kept every well.

Was vary good

Was vary good

We have an infant, and this place is set up to be super baby friendly, i absolutely loved it! There was only one outlet that was accessible to my son.

We have an infant, and this place is set up to be super baby friendly, i absolutely loved it! There was only one outlet that was accessible to my son.

First impression lasted throughout my stay. The reception was very hospitable, the location centralize for downtown Austin and closeness to the airport, new hotel and description that matched. I am planning to stay there againn next time in Austin.Thank you Miss Christy and staff.

Only thing I did not like is that they have a very nice kitchen in the room but 0 utensils.. we went for a long weekend holiday and looked for a room with a kitchen since we like cooking but guess what. No pots pans knifes forks plates.. nothing. And the ac unit is super loud. Other than that it was lovely

I liked the kitchen and the stove but the whole room smelled like urine every time I walked in. When I checked in, it took 10 minutes for them to notice that I was standing there.

The price was great, and the staff was very helpful.

The property was really great was a great day the only thing was that when it was time to leave there was nobody at the desk but overall state was worth the stay

I have to say that the Uptown Suites is my new go to hotel in Austin. Very affordable, location is great, the staff is wonderful. They go above and beyond to accommodate the guests. My experience was a wonderful experience. The room is great for all of your personal items and the decor is amazing.

My stay has been five stars the room was clean the bed is comfortable it comes with a full size refrigerator the cutes kitchen. The t.v. is huge and clear multi phone charging outlet manager Natura is great the staff Chicora, Nick and Fernando professional. I stayed a month felt like family very accommodating the location is mins from downtown this is the place to stay pet friendly. They have a great gym this is my uptown suites north by the way the price was reasonable my kids enjoyed their stay as well as myself. Vivian

Have stayed here several times for work now and each one staff have been super friendly and never too far away if you ever need assistance

The Free internet is the fastest I've ever experienced in a hotel! Download speed was consistently 20+ Mbps. There is also a laundry facility on site at $1.75 per wash. This is my new go to place when in Austin

Clean comfortable room, good price. I'll gladly stay here over any place in Austin at this price range

They are a fairly new property just open for a few months. Their checkin process was very lengthy, they go over basically everything you could easily read online. A shorter welcome would suffice. We had already been waiting in line in a hot lobby so it would’ve been nice not to have to listen to a paragraph long script especially when they show the amenities through features on the tv in the lobby.

Loved this place.Its beautiful the staff are really friendly place is well maintained.Budget friendly.Overall its worth every penny spent🙂