Hotel Viata

Just good all around place to stay for a weekend getaway

A quick refuge from the west side of Austin (or AUS airport), I wouldn’t define as luxury, but certainly welcoming and satisfying, with the vibe of a mountaintop overlooking Texas hill country. Maitre de of restaurant a fine fellow, surprisingly delicious kale salad, good wine available. Room was comfortable, 8th floor gave great views of the countryside. Would definitely stay there again, especially if arriving in the afternoon or evening with plans to continue on the road next day.

I feel like the hotel was aiming for an elegant and upscale feel that they did not attain.

It was great. Easy access from the train.

Wonderful

Exceptional

Greatly enjoyed our stay. Will definitely be back!

Bad

Great restaurant/bar. Servers and bartender were very helpful and friendly. Front desk staff and valet were unhelpful and some seemed bothered if you asked them a question. Trying to contact the hotel by phone is impossible. This made for one of my worst hotel stays ever. I do want to say Luka was a big help though!

Meh

Kind of expensive.

Fyi- use your $10 food and beverage voucher the day you check in or lose it! They dont tell you this! Beverage cooler in king rooms doesnt get cold Early check in is an editional $50 and is at 1pm if granted and they dont tell you that either!

Although the hotel is situated slightly outside the city, it is wonderful—tucked away amidst peaceful, lush greenery; its Italian-style architecture is beautifully maintained and spotless. Room service, front desk, and restaurant services are prompt and friendly, while the valet service is generally good—provided if you can find a valet!!.

This is no where close to a resort, this is just a hotel

They need more staff

They need more staff

Love this hotel location! Such a relaxing atmosphere from the moment you arrive and you cannot beat the spa services. This is my hotel in the Austin area.

We stayed for 2 nights in a suite and it was exactly like the photos with great views from the balcony. It was well appointed. Our favorite thing was the deep soaking tub. The pool was also very nice. One pool and one hot tub with jets. My wife and I both had spa treatments, which were lovely. The only 2 things I could say to improve would be to have options for vegans on the menu in the restaurant. Also missing was the steam room wasn’t working and there was no water for the sauna. The front desk was very helpful for anything we needed.

It is a nice place with a winding drive up a Central Texas hill. Reminded me of The Shining. It’s a nice place with a good proximity to town and none of the spooky stuff. I would stay again.

Very nice and relaxing hotel everything was nice. The pool was a little dirty, but the hot tub and sunset was very nice and the food was amazing.

Hotel Viata was a beautiful hotel in the Austin Hill Country, the views were amazing and the property is clean and well maintained. The staff were helpful and friendly and very professional. The rooms are clean and spacious. The restaurant was very convenient and had a great breakfast. We would definitely stay there again.

We liked our suite with the soaking tub. The QR code for pool food service did not work so We could not get food even though it was advertised. We ordered dinner in our room, the focaccia bread was over toasted, the bolognese was so salty and the pasta was overcooked, the cannolis were unsweetened. Breakfast steak sandwich was flavorless. The food was super overpriced for the quality of food.

Bad

Exceptional

Superb

The stay was great, however the beds were not comfortable at all which was very surprising to me.

Housekeeping continues to be an issue. I stayed ten days and dust was visible. Trash wasn’t picked up completely, water wasn’t replenished, and sheets weren’t changed. Staff even left their working materials on the bathroom. Lighting is really bad. Shampoo dispenser didn’t work and wasn’t changed or repaired. Valet staff didn’t leave car outside when leaving early even when requested.

Everything and everybody was great. The only complaint was house keeping did not come until after 5pm. We had 3 of us with event in am and in pm to get ready for and needed towels, called to desk for towels, they never came. I ended up tracking down a housekeeper in the halls, exchanged dirty towels for clean, emptied our trash myself. House keeping knocked in our door as were were leaving around 530, didn't need them by then. Maybe they were short staffed? Other than that I absolutely loved this hotel.

The location is great for a corporate stay, but if you’re looking for activity around the hotel, there is none. The property is fairly dated. We’ve stayed there several times.. there has been no refurbishments over the last at least 3-4 years that we know of or can see. Also, we only had breakfast at the hotel, so I can’t comment on anything else, but the breakfast was never good.

The location is great for a corporate stay, but if you’re looking for activity around the hotel, there is none. The property is fairly dated. We’ve stayed there several times.. there has been no refurbishments over the last at least 3-4 years that we know of or can see. Also, we only had breakfast at the hotel, so I can’t comment on anything else, but the breakfast was never good.

Not only is the hotel gorgeous- but located in beautiful setting among the hills. So appreciated my 2 stays at the hotel!! And plan to be back there again.

Was very nice especially the bath area and the swimming pools Too many covers on the beds and tucked in to tight

Was very nice especially the bath area and the swimming pools Too many covers on the beds and tucked in to tight

Staff was Friendly

Very well kept hotel and very friendly staff. Would definitely stay here again!

I

The pool was fine considering I was only in the jacuzzi from 8:30 to 9:00pm. I didn't eat breakfast.

Location is one where a car is needed. Most places are 10min drive away from hotel.

Location is one where a car is needed. Most places are 10min drive away from hotel.

Clean

It’s a beautiful hotel . Clean and very nice !

Location away from the city. Good facilities

Location away from the city. Good facilities

First rate

This is a great hotel you stay at if it’s close and convenient to where you’ll be spending time during the day. Looks nice from the outside. Seems popular for weddings or parties (there were multiple on the same day). Complementary coffee in the lobby one morning. Very dated room interiors and filthy if you happen to look under any furniture.

Very dated room interiors and filthy if you happen to look under any furniture.

I just love staying here—the room, the grounds etc. for the price

The property itself felt

Our room was as expected had a nice view of Wild Basin. The pool area had nice seating and a cute little bar area. They even had a DJ playing music for a couple hours in the afternoon, which was a nice surprise.

Absolutely enjoyed my time here. It was comfortable, spacious, welcoming, and just lovely. Would for sure stay again.

Absolutely enjoyed my time here. It was comfortable, spacious, welcoming, and just lovely. Would for sure stay again.

Had a wonderful time Victoria was very helpful and accommodating during our stay

Muy buena atención el personal es muy atento

Staff was very helpful, room was clean

No coffee cups nd one pod was provided in the room. The front desk was offended I asked for cups and made me fetch them and hung up on me. Way below my expectations.

There were a couple of staff members that were not pleasant. For the most part the staff was pleasant and accommodating, but they open tye kitchen at 7am when most hotels open at 6am, so I wondered down a little early and one of the servers seemed annoyed by this, I asked where the coffee was and his response was,”we’ll be open in a few minutes!”. The second instance: I was checking out and went to hand my keycard to the front desk agent, she pointed to a basket and looked at me with a condescending expression and said, “the keys go there.” All of f the other staff were great!

My wife and I enjoyed our stay. Just wish the pool was heated

Rooms dated, no

Superb

We drove 5 hours for a weekend trip for a concert in Austin. I upgraded to the romance package. Had my wife open the door to the room..nothing. No roses. No champagne. No chocolate covered strawberries. I felt like an idiot.

It’s good only missing house keeping when I was stay there it not have house keeping

The room was very dark with poor lighting. No lamp at desk. Was up early and went downstairs to read hoping for better lighting. At 630 am they were playing lousy music loudly in the lobby making it difficult to even read. No excuse for that tonedeaf stupidity

Beautiful hotel. From was comfortable and large.

Check in :nobody checked on the car when we pulled up ,we had to unload our bags, checked in still no help with bags , 10 minutes waiting on a cart ! Check in lady ! Must not be a happy person ! Very cold, no smile !! Breakfast room service we order they said 10 minutes ! Called back after 26 minutes !??? They said they forgot to put the room number down !! So you be the judge how was our stay !!

While the hotel was clean and the staff was friendly, beware that if there is an onsite event they do not follow the sound ordnance prohibitions of West Lake Hills. We stayed over the weekend and they had two weddings scheduled where one had music blasting until 1:30 AM on Sunday. Normally I’m a heavy sleeper, but with the windows rattling it was impossible to rest. This tarnished an otherwise great stay at Hotel Viata.

Beautiful place and clean

Lovely hotel.

Beautiful place to stay and not too far from downtown. Nothing!

Very good

Bad

$40 daily “resort” fee. This is a nice hotel, but far from resort status.

Beautiful place to stay and not too far from downtown. Nothing!

Nice, upscale feel in a quiet location $40 daily “resort” fee. This is a nice hotel, but far from resort status.

Exceptional

Bad

Amazing Hotel, staff very friendly and helpful. Outdoor pool was refreshing with comfortable seating.

Location I. North west Too expensive

Too expensive

Beautiful property Parking easy in and out. Centrally located to what I needed. The staff was not the most courteous. The desk clerk was a bit sarcastic she did her job but as far as friendly no. The doorman or the carhop plainly saw me struggling with luggage and that heavy door. Offered no assistance until I asked for it. Both bartenders were friendly and attentive.

Nice hotel with lovely staff. On a major road so not walkable to anywhere

The staff were friendly and helpful. The room was clean and functional with a lot of storage. The Nespresso coffee machine is a great feature. One small comment is that the furniture is a bit tired and could use touch ups to repair the knicks and scratches.

Great place to stay in Austin!! Comfortable and safe!

Beautiful location, fine interior and friendly stayy

Lady that checked out was kind of rude, really left a sour taste , had an exceptional stay till this occurred, second guessing if I would ever stay here again. Esp when the issue was between hotels.com and the hotel itself regarding billing.

Great stay! Unique place

Spacious room with high ceiling, free parking, nice quiet area Worn out old carpet in the room was unpleasant. Lighting in the bathroom is dared and dull.

After a long drive and expecting to check into the hotel we carefully planned for, being turned away at the front desk was incredibly frustrating and disappointing. The staff arranged a “complimentary” stay at another hotel, but it was a noticeably lower-tier property and not comparable to what we originally booked or paid for. While I understand that mistakes can happen, overbooking guests who reserved months in advance is unacceptable for a hotel that positions itself as a high-end resort. The whole point of booking early is to avoid exactly this kind of situation. This completely ruined the experience we had planned and left a very negative first impression. If you’re considering staying here, just be aware that even confirmed reservations apparently don’t guarantee you’ll actually have a room when you arrive.

The restroom

Clean staff was super friendly Everything was great!

Clean room, But the pillows are very uncomfortable. Staff (receptionist )nothing professional.

Everything was fabulous!

Everything was fabulous!

Large room, clean and comfortable. Beautiful views and quiet night

Large room, clean and comfortable. Beautiful views and quiet night

They did not have my reservation.

The room we stayed had a weird odor, as if it had been flooded. My husband immediately had an allergic reaction. He got stuffy, eyes swelled , red and itchy. I wanted to request another room but my husband didn't want to be a bother. It kind of put a damper on our anniversary weekend i hated watching him suffer every time he walked in the rain. I had to find allergy meds. Thats the only thing, other than that, the hotel is beautiful and had great staff esp the older gentleman at valet parking who was the only someone that acknowledged our Anniversary made me feel special

The room we stayed had a weird odor, as if it had been flooded. My husband immediately had an allergic reaction. He got stuffy, eyes swelled , red and itchy. I wanted to request another room but my husband didn't want to be a bother. It kind of put a damper on our anniversary weekend i hated watching him suffer every time he walked in the rain. I had to find allergy meds. Thats the only thing, other than that, the hotel is beautiful and had great staff esp the older gentleman at valet parking who was the only someone that acknowledged our Anniversary made me feel special

Wonderful stay.

Wonderful stay.

Service and amenities were perfect! The restaurant needs better selections and lower proces, but overall it was faitlr.

Service and amenities were perfect! The restaurant needs better selections and lower proces, but overall it was faitlr.

Nice room and facilities. Staff was non responsive - had to call 3 times for fresh towels , waited hours (until almost 6pm) for the room to be made up on the second day and couldn’t get room service on the phone.

Nice room and facilities. Staff was non responsive - had to call 3 times for fresh towels , waited hours (until almost 6pm) for the room to be made up on the second day and couldn’t get room service on the phone.

This is a beautiful hotel with a friendly staff, clean rooms, comfortable beds, and a welcoming atmosphere. There is a bar and restaurant on site and the bar was quite lively for a Monday night when we arrived. Our room featured a large soaking tub, tons of space, and spectacular views of the Texas Hill Country. Would highly recommend Hotel Viata to anyone staying in the Austin area.

This is a beautiful hotel with a friendly staff, clean rooms, comfortable beds, and a welcoming atmosphere. There is a bar and restaurant on site and the bar was quite lively for a Monday night when we arrived. Our room featured a large soaking tub, tons of space, and spectacular views of the Texas Hill Country. Would highly recommend Hotel Viata to anyone staying in the Austin area.

Room 825 great view, high floor deluxe king. Loved the peace and quiet. Great vibe and energy through the entirety. Staff is excellent.

Room 825 great view, high floor deluxe king. Loved the peace and quiet. Great vibe and energy through the entirety. Staff is excellent.

Very disappointed with the Room i was given

Very disappointed with the Room i was given

Nice room with lots of room.

Nice room with lots of room.

Location was perfect and the staff was incredibly accommodating. I could’ve not asked for a more perfect place to have proposed to my girlfriend. I want to especially thank Isabella, the front desk manager, for being amazingly accommodating, especially in such short notice, and for the strawberries and champagne. I was not expecting any of that and that went above and beyond any of my expectations. I will look forward to booking with this hotel for future anniversaries and special events. My fiance and I Want to thank the hotel with sincerity for everything Literally everything was perfect

Great location within the hills of Austin. Really enjoyed the view from the room. The restaurant was very nice and the breakfast options were very tasty. The check in process was seamless and the front desk staff were friendly. The rooms are clean and comfortably, but they are not quite as updated as the pictures appear online [some stains on the carpets]. There are a few tricky non-disclosures, such as the breakfast restaurant charging $5 for coffee but not letting you know that you could bring the free complementary coffee that is being served a few feet away into the restaurant instead. Also we were offered "free parking" as a complimentary add-on, only to find out that every guest has the option for free parking in the garage. When we brought this up with the front desk after our car had already been valet parked [which we thought was included], we were just told sorry and charged the after hours fee anyways. This could have been handled much better.

The property was extremely clean and well maintained it felt like you were transported to Italy and the food and staff were amazing! Some of our outlets didn’t work in the suit we had however overall everything was great!

The front desk clerk, Victoria, always appeared cheerful. My room keys were ready for me in an instant. The maitre d, Carlton (I hope that I spelled his name right), was enthusiastic and helpful.

The front desk clerk, Victoria, always appeared cheerful. My room keys were ready for me in an instant. The maitre d, Carlton (I hope that I spelled his name right), was enthusiastic and helpful.

It was in a good location and it had great views. The front desk staff were nice. Parking was convenient and was included with the room. On the surface, the room looked nice. Taking a closer look, it wasn't very functional. The bathroom had louvered doors, so there was no real privacy. There also was no exhaust fan in the bathroom. It was hit-or-miss getting the towels refreshed every night. The mini-fridge had 2 bottles of water when we arrived and those were supposed to be replaced every night but they weren't. There was only one chair in the room so one of us had to sit on the bed. We got a call from the front desk on our last full day there that they wanted to bring a sofa up since there had been one in there before, but we said to wait until we checked out because, frankly, we didn't know where there was enough space for a sofa anyway. The bed was comfortable but the pillows were too soft. They sunk in the middle.

Great hotel. We got great night sleep.

Great hotel. We got great night sleep.

The staff here is excellent- We got a room upgrade and it was so spacious! The pool and hot tub are so clean and the surroundings are lovely and tranquil. The food in the restaurant is excellent! Highly recommend!

The staff here is excellent- We got a room upgrade and it was so spacious! The pool and hot tub are so clean and the surroundings are lovely and tranquil. The food in the restaurant is excellent! Highly recommend!

Room was spotless, staff was super friendly and accommodating, such a great stay definitely coming back

Room was spotless, staff was super friendly and accommodating, such a great stay definitely coming back

Room was nice but ligting throughout was dark. Restaurant was limited in selections and had to send my pesto back. The bucatini was not fresh and drenched in sauce. The staff was kind. Breakfast service had the server's kids at a table by themselves while she worked. Noticeable due to the low customer count and the child clanking dishes and silverware from neighboring tables. Probably still out on Christmas break. Location was not ideal for us but not the property's fault. I would have preferred someplace with walkable venues.

Room was nice but ligting throughout was dark. Restaurant was limited in selections and had to send my pesto back. The bucatini was not fresh and drenched in sauce. The staff was kind. Breakfast service had the server's kids at a table by themselves while she worked. Noticeable due to the low customer count and the child clanking dishes and silverware from neighboring tables. Probably still out on Christmas break. Location was not ideal for us but not the property's fault. I would have preferred someplace with walkable venues.

The restaurant was phenomenal. Wonderful stay!

The restaurant was phenomenal. Wonderful stay!

⭐️⭐️ (2/5) I’m very disappointed with my stay. This hotel claims to be a high-standard / five-star property, bu

The charged was excessive and poorly explained. We ended up paying usd300 for a hotel drothermal experience in a small bathtub were we could not fit at the same time and it was 45 minutes. It was a joke. Also the steam room was broken and only worked at 6.49pm and the spa amenities were closed at 7pm We chose this hotel to have a spa experience and we end up giving away 300 for nothing

The charged was excessive and poorly explained. We ended up paying usd300 for a hotel drothermal experience in a small bathtub were we could not fit at the same time and it was 45 minutes. It was a joke. Also the steam room was broken and only worked at 6.49pm and the spa amenities were closed at 7pm We chose this hotel to have a spa experience and we end up giving away 300 for nothing

Stains on carpet. Check in didn’t go well. The front desk lady was unfriendly. I left my wallet at home and did not have my ID. She did not offer ideas to solve this problem. Just kept telling me that I couldn’t check in. I went outside to get my husbands ID (my idea). When I returned she said my would have to come in. He is handicapped and has mobility issue. She insisted that she had to see him right then.

Stains on carpet. Check in didn’t go well. The front desk lady was unfriendly. I left my wallet at home and did not have my ID. She did not offer ideas to solve this problem. Just kept telling me that I couldn’t check in. I went outside to get my husbands ID (my idea). When I returned she said my would have to come in. He is handicapped and has mobility issue. She insisted that she had to see him right then.

Amazing but aged

Amazing but aged

Friendly helpful staff. Room was high end. Worth the price

Friendly helpful staff. Room was high end. Worth the price

Will absolutely stay again.

Will absolutely stay again.

Everything was amazing!

Everything was amazing!

Clean room and friendly staff.

Clean room and friendly staff.

Staff were exceptional!

Staff were exceptional!

Front desk and valet staff were friendly and courteous. Location was great for my needs. Nonetheless, lighting in room was insufficient, bathroom wasn’t cleaned one of the days, card reader ran out of battery locking me out and needed maintenance to fix it. Room service forgot cutlery.

Front desk and valet staff were friendly and courteous. Location was great for my needs. Nonetheless, lighting in room was insufficient, bathroom wasn’t cleaned one of the days, card reader ran out of battery locking me out and needed maintenance to fix it. Room service forgot cutlery.

Nice looking property. Large room.

Nice looking property. Large room.

You had to search for staff. Noone to ask to valet, help with luggage etc. Room Service was awful. We come often and are going to find another place as the staffing issue etc has severly suffered.

You had to search for staff. Noone to ask to valet, help with luggage etc. Room Service was awful. We come often and are going to find another place as the staffing issue etc has severly suffered.

Nice property!

Nice property!

Beautiful hotel. Great staff. Love the atmosphere

Beautiful hotel. Great staff. Love the atmosphere

Better service, better food and better trained stuff

Better service, better food and better trained stuff

Muffins dry and small and blueberries hard

Muffins dry and small and blueberries hard

Room are clean staff are great

Room are clean staff are great

Overall Cleanliness is the reason for 3 stars. The room floors and surfaces were not well cared for. It felt gross in such a lovely space. Beds & bathrooms were clean and fresh but nasty floors are just gross.

Overall Cleanliness is the reason for 3 stars. The room floors and surfaces were not well cared for. It felt gross in such a lovely space. Beds & bathrooms were clean and fresh but nasty floors are just gross.

Yes

Yes

Room was immaculate and huge!!

Room was immaculate and huge!!

View was great! We did not eat at the hotel and we required no services

View was great! We did not eat at the hotel and we required no services

La habitación está muy limpia y cómoda

La habitación está muy limpia y cómoda

The sheets were so dirty, no staff after 10 pm to setup the sofa bed and had to sleep without a blanket

The sheets were so dirty, no staff after 10 pm to setup the sofa bed and had to sleep without a blanket

Great hotel, great location!

Great hotel, great location!

Staff was great! Room had an excellent view!

Staff was great! Room had an excellent view!

Extremely nice hotel, great rooms!

Extremely nice hotel, great rooms!

Hotel Viata is a great place to stay. It gives a nice Cabo resort type of feel.

Hotel Viata is a great place to stay. It gives a nice Cabo resort type of feel.

The hotel was pleasing to the eye. The room was spacious with a king size bed. Pillows were too soft, which made it uncomfortable to sleep. The shower was nice and large. The decor was beautiful. The only drawback was the thick pile of dust behind the bed frame and the corners of the room. Overall the room looked clean except for that area. There were some staff members that were pleasant but some that were not pleasant. I didn’t get a chance to use the spa service due to a busy schedule. The gym was well equipped. I was unaware the pool was heated. It would have been nice to get more information at check in on what great amenities the hotel offers. I would recommend this place to anyone that wants to stay in Austin close to downtown but wants to avoid the city traffic.

The hotel was pleasing to the eye. The room was spacious with a king size bed. Pillows were too soft, which made it uncomfortable to sleep. The shower was nice and large. The decor was beautiful. The only drawback was the thick pile of dust behind the bed frame and the corners of the room. Overall the room looked clean except for that area. There were some staff members that were pleasant but some that were not pleasant. I didn’t get a chance to use the spa service due to a busy schedule. The gym was well equipped. I was unaware the pool was heated. It would have been nice to get more information at check in on what great amenities the hotel offers. I would recommend this place to anyone that wants to stay in Austin close to downtown but wants to avoid the city traffic.

Everything was good. Appreciated if you had included the free breakfast in your hotel charges.

Everything was good. Appreciated if you had included the free breakfast in your hotel charges.

No enough light for face shaving in the bathroom.

No enough light for face shaving in the bathroom.

Yes

Yes

Great hotel! Fun stay and wonderful staff. The food was delicious and bartender in the evening was very personal and helpful. Appreciate the team at this property!

Great hotel! Fun stay and wonderful staff. The food was delicious and bartender in the evening was very personal and helpful. Appreciate the team at this property!

Beautiful view !

Beautiful view !

Great place. Highly recommend.

Great place. Highly recommend.

Hotel Viata is a hidden gem in Austin! The location is perfect — close enough to the city to enjoy everything Austin has to offer, yet tucked away in a peaceful, scenic area that feels like a relaxing retreat. The hotel itself is elegant, clean, and welcoming, with wonderful amenities that make your stay extra comfortable. But the real highlight of my visit was Chandler, the hotel’s driver. He went above and beyond to make my stay seamless — from airport pickup and drop-off to taking me around town and even bringing me to another hotel for a conference. His service is incredibly professional, personable, and much more affordable (and pleasant!) than using Uber. He drives a spotless car and has such a charming, friendly personality that makes every ride enjoyable. If you’re staying at Hotel Viata, definitely ask for Chandler — he’s truly one of the hotel’s best assets!

Hotel Viata is a hidden gem in Austin! The location is perfect — close enough to the city to enjoy everything Austin has to offer, yet tucked away in a peaceful, scenic area that feels like a relaxing retreat. The hotel itself is elegant, clean, and welcoming, with wonderful amenities that make your stay extra comfortable. But the real highlight of my visit was Chandler, the hotel’s driver. He went above and beyond to make my stay seamless — from airport pickup and drop-off to taking me around town and even bringing me to another hotel for a conference. His service is incredibly professional, personable, and much more affordable (and pleasant!) than using Uber. He drives a spotless car and has such a charming, friendly personality that makes every ride enjoyable. If you’re staying at Hotel Viata, definitely ask for Chandler — he’s truly one of the hotel’s best assets!

The worst service I’ve encountered! I made reservations and paid. I showed to and the front desk young inexperienced guy said he was fully booked and he couldn’t help me. He talked to the manager after I showed him I paid and my reservations. He said they had to turn me away because they were sold out. So I left. They called and sent me a text asking me how my check in was. Umm, I didn’t. They asked me how my stay was going. Umm, I didn’t get to stay there. I will never step foot in this place. They lack customer service and it shows by the people they have hired and their awful systems in place. Go somewhere else!!!!

The worst service I’ve encountered! I made reservations and paid. I showed to and the front desk young inexperienced guy said he was fully booked and he couldn’t help me. He talked to the manager after I showed him I paid and my reservations. He said they had to turn me away because they were sold out. So I left. They called and sent me a text asking me how my check in was. Umm, I didn’t. They asked me how my stay was going. Umm, I didn’t get to stay there. I will never step foot in this place. They lack customer service and it shows by the people they have hired and their awful systems in place. Go somewhere else!!!!

Rooftop view… of the roof…

Rooftop view… of the roof…

Very friendly staff

Very friendly staff

ok

ok

Chris at the front desk was very friendly and helpful. All of the staff were great, 100% would recommend this hotel

Chris at the front desk was very friendly and helpful. All of the staff were great, 100% would recommend this hotel

The hotel looked nice. The service from the front desk and the restaurant was very slow and forgetful.

The hotel looked nice. The service from the front desk and the restaurant was very slow and forgetful.

It was a nice resort that needs updating. Dirty older carpet and older furnishings.

It was a nice resort that needs updating. Dirty older carpet and older furnishings.

Clean rooms, friendly staff!!

Clean rooms, friendly staff!!

Breakfast was good, service in the morning was not.

Breakfast was good, service in the morning was not.

Wonderful stay! Clean and quiet rooms with comfortable beds!

Wonderful stay! Clean and quiet rooms with comfortable beds!

Not gonna lie. The price is worth it. Definitely coming back.

Not gonna lie. The price is worth it. Definitely coming back.

Grounds of property are nice Rooms are dated. Check in staff wasn’t pleasant

Grounds of property are nice Rooms are dated. Check in staff wasn’t pleasant

The staff were all extremely pleasant. The rooms are tired and furnishings dated.

The staff were all extremely pleasant. The rooms are tired and furnishings dated.

very nice exllant

very nice exllant

We enjoy our stays here everyone is always so nice so accommodating and the food at the hotel is delicious. This trip did not disappoint. I will say that this trip the bed was super hard and the pillows were super soft but we enjoyed our stay have Ibuprofen and will stay here in again.

Quick and short stay but enjoyed it

I stayed in a standard king room on the 7th floor. I was traveling solo, and I felt very secure due to the required card access for the elevators and ever-present staff on the ground floor of the hotel in the lobby and outside in the valet area. My room was also in the center of the hallway (meaning equal number of rooms to my left and right). I never heard a single door slam or a shower start or a tv turn on. It was QUIET — one of my top qualities when looking for a hotel. Everything about the hotel was simple (not ornate) but felt very luxe. I felt like I got my money’s worth!

Dated

It’s a nice property away from the city. The shower had someone’s long black hair stuck on the walls. Gross!

Charge me twice nobody is responding to my calls

Unfortunately we didn’t feel this to be a 4-star hotel experience. Location in the hills made for a great view and appearance of building inside and out was pleasing. The small details is what made this a mediocre visit. Elevator seemed to show age because the faux panels had chips and cut lines showed splintering. Outlet by coffee pot didn’t work so we had to move coffee pot to restroom in order to use. Wife said coffee was horrible. Room door made noises as if someone was trying to get in but it was housekeeping working at 4:30pm and as they slammed doors to nearby rooms the air pressure caused our door to move. I had to fold cardboard to stick in door to quiet the rattle. TV remote didn’t work properly. Laurel restaurant was very expensive based on the fact that entrees didn’t come with sides they had to be ordered as another billed item. The food was tasty but overall it was basic so we were disappointed. These details may seem minor to most clientele but when an average couple looks to pay a little more for a great experience those flaws stick out.

Great stay. My only concern was that I was charged incorrectly at checkout and told that it would take 5-7 days to give me my money back, “depending on my bank” which seemed to imply this was my fault. I don’t know why they couldn’t charge me correctly in the first place, it wasn’t a complicated stay with lots of charges. Otherwise, very happy.

Lovely hotel in great location. Very peaceful and relaxing. Perfect for a quick couples trip.

Loved our stay there, everything was wonderful except for our room felt a little small and too close to the front door, we heard everyone come in and out their door in the hallway…and it was too loud. Maybe next time we’ll get a room a little deeper or different orientation.

Muy bonito y limpio y el personal muy amable.

Elegant and relaxing

Wonderful stay at Hotel Viata. Simo, was an excellent server at the Laurel Restaurant. He is so kind and professional. The pool was so fun on the Saturday my son and I went. The hotel is classy, pathetically pleasing and quiet. 10/10

Mild complaint is that I ordered a pretty expensive Ribeye from room service. The steak was absolutely not a Ribeye. I didn't send it back nor complain because I was tired and hungry.

Such a unique and very pretty property. It was quiet and located near anything we needed!

Everything was very nice!

I wish I could’ve stayed longer, it was. Lovely hotel design, it’s upscale and ideal for couples. The lobby smells divine, the rooms are decorated well and I loved the mattress.

Place has tons of amenities! Well worth it in every way

The Hotel Viata was a clean, accommodating, boutique hotel. We were there for a close-friends funeral, but the kindness of your staff and the overall experience was extremely pleasing.

Amazing views. Beautiful place

Great location, secluded and safe, excellent front desk, refreshing pool, immediately felt relaxed.

Stained and dingy carpet. Foul smelling refrigerator.

Hotel was nice. Bathroom cleanliness could have been better. There were hair balls and strands of hair in the shower.

After a week on the beach, this was the way to relax and finish our family trip.

Beautiful place to unwind as they have a spa and a patio where you can relax with a glass of wine🍷not mentioning the confy bed and extra confy pillows💆‍♀️

The staff and service was excellent! Hotel Viata was the perfect location for a weekend getaway.

Nice hotel for a quick couples getaway. Really liked the style/interior of the hotel and the level of cleanliness was top notch.

ROOMS: The double beds are very small. Two adults were a tight fit. If you have more than 2 people, shoot for a king room/sofa bed room. Fridge is a beverage frig in which we were able to fit small snacks, a couple drinks and a small leftovers box. POOL: The pool was small in size, the water was murky and the steps needed cleaning. It could have spring water maybe? BUT the water was cool and refreshing after the hot sun. The jacuzzi was clear and hot. Chase lounges were comfortable and clean. Food ordered by the pool was good ($20 flatbed pizza, $8 beer, $10 fries fed 2 people). EXTRAS: Great fitness room. Fresh baked Lemon cookies in the lobby late afternoon. Yoga in the courtyard. Self Parking was very convenient. Front desk staff were all very friendly. I would recommend this for an adult couples get away or a girls weekend. Very few small children since the pool was not a swim park like most. Location is convenient to a grocery store, eating spots and downtown.

Terrific hotel.

Very nice hotel!

This is a beautiful property! The staff is very friendly and helpful.

Good.

Very clean and professional staff. Beverages and Robes in the room!

The staff lobby were very kind and helpful. The lobby bar service wasn't so good though, we order sandwiches and they took too long to bring it.

Great European style hotel.

Excellent property with great ambiance

It all started at the front desk, where we were immediately greeted by Chris, our concierge, who spent all weekend going above and beyond to make sure we had all the comforts of home - and then some. The view was immaculate, the food was delicious, the room was first rate, and the bottle of wine in the suite was a cherry on top. A perfect location in the hill country that I’d recommend to anyone interested in a weekend getaway.

Beds not comfortable

I do not mind the high prices, but I want high service. The restaurant was excellent. Except no one returned my call for room service. I had to go down to the restaurant to order. Sunday was spent at the pool. Food was not great. Staff excellent DJ played the same beat and that was ok until we went our room and get some rest. But could that same beat continue. I was on the 6th floor and could diffently hear the beat. The view and the friendly staff was excellent. Planning to try to come back in late August for my birthday. Hope to see everyone again Gary Flores

I hate to be this person but I have to be honest. My wife and I spent this Memorial weekend at Hotel Viata and we will not be returning. The check-in receptionist was great and curtious. The junior Robin suite was beautiful as expected. Where the problem begins is with the staff service. The tv remote did not work and we attempted to call for help several times and no one ever answered or returned our call. On Saturday we attempted to get some drinks at the bar inside the hotel, we were the only 2 people sitting on the bar. The bartender was so drunk he was slurring to the point I thought for a second he was speaking a different language. He never took our order and when his relief came in he never greeted us or acknowledged us for about 15 minutes and was slamming stuff around and cursing under his breath so we decided to leave. On the same day there was some kind of pool party going on majority of the day and when we finally had a chance to go into the pool along with other families with kids the place was absolutely trashed. There was empty bar cups, food, trash, and wet towels on almost every lounge bed. Seemed like nobody cared to bother cleaning up a bit after the pool party. There was also empty cups in the pool and eventually what convinced us to get out of the pool was a white blob of something floating in the water. There were other issues involved that I do not have room to type down. The hotel was beautiful but it was a complete disappointment.

Love this hotel and is my favorite spot for Austin trips. Has a luxurious Italian feel with upscale detail. Superb!

Staff was helpful! Kudos to Drew at the front desk! Very helpful and fast checking in reminding me of some freebies I was unaware of and handling a billing issue efficiently!

Only negative was a bartender with some political views that were kind of annoying.

Used this trip as a gift for my girlfriend. She was delighted with the service at the spa and we loved relaxing in our suite.

Great views , beautiful hotel , peaceful and great restaurant, staff was great

Beautiful location and great staff. Room large and nice. Would definitely stay here again.

Front desk staff were very nice. Property is very clean. Room is very nice.

Top notch hotel facilities for business meetings or quiet couples getaway.

Awesome stay! Will return

Very nice hotel; liked the location, great hilltop location away from downtown yet everything very accessible. Easy self parking and nice outdoor pool.

Great stay! The room was clean and comfortable, and dog friendly

The staff was excellent. Isabella who worked at the front desk was amazing

The whole experience was great. It was my wife and I first time staying at Hotel Viata for our 15 year anniversary and we definitely will be going back. I only wish is that we had more time to enjoy the amenities they have at the hotel.

I took my mini-poodle for walk after dark next to a densely wooded area and when we took our first step down the steps to a path, coyotes started yelping. Only a few at first but the second step more and louder yelping and what sounded like 20 to 30 yards away now sounded like 10 - 15 yards. We took one more step and it sounded like 15-20 coyotes and they were just yards away and moving toward us. I immediately backed up and away and we were out of sight of the coyotes, the yelping subsided and after about 15 seconds, the yelpng stopped. I feared if I'd taken that 4th step, the coyotes would've attacked my dog and possibly me. Everyone I mentioned to what happened acknowledged the coyotes, but were hesitant to say anything else. Does an attack have to happen before anything is done to protect the guests at Hotel Viata?

I really like how the hotel is out from all the hustle and bustle. It sits on top of a hill top making it feel secluded and private

Or check in was perfect. She made every effort and was able to accommodate our room desires. We were thrilled!

I just spent the weekend at the Viata. The grounds were lovely, and our room was spacious with a beautiful view. We rented a cabana and sat by the pool all day on Sunday, which was very relaxing. We hosted a birthday dinner at Laurel one evening, and everyone loved the food. Our dinner guests had easy access to the restaurant and to parking - no stressful drive downtown or struggle to park. We will be back! I highly recommend!

Great

Great staff

There was an offensive sewer gas smell coming from the toilet, and there was obviously something wrong with the water from the bathroom faucet as the taste was very bad. My travel companions were given a room across from me, and the sewer smell in their entire room was overwhelming and they had to move to a different part of the hotel. I received an unexpected $32 resort fee; this has never happened before as Expedia has always charged the full amount of the stay. This was a totally negative experience.

Everything was wonderful. Short stay, but pleasant and without any stress. Thanks.

Very nice, I will be back. The views are beautiful from the balcony

Shout out to my boy chris the best conceirge! He will go above and beyond as he should he has years experience in luxury hospitality! The hotel is for the bon vivant , the James Bond’s of the world ! You will be surrounded by the rich zombies but by 7pm it’s all for the young ballers ! Will return for the cabanas and bigger suites for sure !

-Yaz and Sean

We like the hotel and the area, but don’t really see why it’s considered a resort for a resort fee.

精致的 舒适的

Everything was wonderful!

Beautiful luxury hotel just outside of downtown Austin. Not far from the airport.Free parking. Beautiful and clean grounds. Friendly staff. Rooms were spacious and comfortable. Complementary bottle of wine was a nice touch. Restaurant also delicious. Definitely recommend.

A beautiful place, and they upgraded me to a better room. Very friendly and helpful staff. :)

This hotel is amazing! Everything was clean, staff was friendly, and the resort had lots to do. Only gripe is with the pillows. They felt really uncomfortable. That was the only thing.

I was surprised with a $37.00 “Resort Fee” that I was told that it gave me access to certain amenities. I would prefer to “pay as you go” rather than assume I want access to those items I was told it covered. I don’t recall ever having to pay a certain fee for access to the swimming pool. By the way it was only 41 degrees the night I stayed, not much interested in that one. It makes it appear to be a “hidden room charge” since it is not reflected in the roomrate listed on the website.

My guest and I were bit by bed bugs and left dark spots and when we spoke to management the only removed fees and didn’t seem as concerned.

Convenience

Beautiful italian style property. Overview of the hills, close to the Oasis. Had a complimentary bottle of wine waiting in my room.

This is our 4th or 5th stay this year and we will be back before the end of the year. The only problem is the condition of the rooms. Worn out carpets and battered furniture. Need replacement and renovation very soon.

Great place to stay. I'll be coming back.

Property added several fees without notifying customer.

However, our room's condition was disappointing. The carpet had multiple old stains and an unpleasant musty odor. The bathroom needed thorough cleaning. The bedding and pillows were old and discolored. The chairs were stained on the seat and back. At minimum the bedding could be brightened with a bleach wash. While we'd love to return to experience the hotel's many positives again, we would only consider staying in a different room next time and ensure it was always a pet free room. The property has great potential, but room maintenance needs improvement.

Great!

This property was beautiful and peaceful. Everyone was so welcoming. I would definitely stay there again!

Wonder stay

it was dope

This is one of our favorite properties to stay at when we visit family in Austin. The location is great, and we love the upscale amenities and spacious rooms! It’s very quiet, comfortable beds, and the live music in the lobby is a nice bonus.

Location was good for attending the Formula 1 Race at COTA. Hotel room was dated and carpet was stained and dirty. The restaurant in the hotel was nice and the restaurant staff were super polite.

Amazing place

Excellent stay

service was poor

Now the negative, Although our room was good size, the carpet in the room needed replaced desperately. There were several large stains that were just gross. I did my best trying to cover them with our cooler and luggage but no hotel even a motel 6 should have carpet that bad. The cost for the room in my eyes was very overpriced. You are charged an “Resort Fee” which I’ve paid many times in the past, however with that it’s usually a very nice pool. The pool was nothing special. There was a bar for the pool, but the pool definitely was Not resort material. We tried to get a drink at the main bar one evening and the young women bartender seemed overwhelmed & unhappy, needless to say we didn’t get our drink. Overall the hotel was just way overpriced in my eyes and sadly I remember this stay as the hotel with the nasty carpet.

The hotel is visually very beautiful. However, I almost fell several times on the tiles in the bathroom on the floor and in the shower. Very much a liability risk if they read these reviews...some non slip mats are needed. It was a little jarring at the time. The fridge was not keeping things cold. The room service I ordered was pricey and was just frankly not good at all from a taste or temperature perspective. There were no customization options like adding cheese to your eggs on their website, etc. And I wasn't given any salt or pepper. And one final thing, the hotel has lots of wood around, and as you open doors and drawers around your room, there is a smell of "old", not quite mildew but just not new. Perhaps the room I was in had not been used in a while. But seriously, the hotel is visually stunning and the staff were exceptional. I did not visit the spa so I don't have a review of it. In the future, I would give them another try.

Excellent location. Beautiful venue wonderful breakfast great resort style hotel

Hotel Viata is a beautiful hotel, in a beautiful area and definitely provided an exquisite atmosphere for the weekend. My girlfriend and I will come back and have another stay when we visit Austin again later this year.

self parking too far away. I used valet which was excellent

This particular room 3rd floor had some carpet issue. 1. Some dog had chewed some of carpet by the sofa; 2. Carpet was worn and in need of replacement. Otherwise, great hotel. Definitely, off the beaten path of downtown.

great property with a great view of the hill country.

Tile in the bathroom and shower of very dangerous when wet. Extremely slippery when wet.

Extra white blanket stored in closet in Room 203 needs replacement. It had massive stains on it. Recycling bin?

Thank you for a great stay and for the cart delivery of our room service.

The staff were amazing