My Place Hotel - Ankeny/ Des Moines, IA

Limited breakfast.

We didn’t get to stay here since they canceled our reservation so we don’t like anything about it! My advice is do not book with this hotel. Three days before we were to arrive, the manager, Adam, called and told my husband that they were canceling our reservation. When he told why they were canceling our reservation he lied to us and told us that we were one of the last ones to reserve a hotel room, which was not true because we reserved in early October and then tried to tell us that there were graduations going on which is not the case in early April. What really happened is we got a good rate through booking.com and the hotel wanted to charge more because it was a very popular weekend during due to the Luke Combs concert in Ames, so instead of honoring the confirmed reservation we had, Adam made up an excuse to cancel our room so he could charge more for the same room. We had to scramble to find another room that was available, which was further away and cost more.

Due to the significant health concerns, I felt unsafe and checked out immediately.

Front desk person very cheerful, offered our dogs treats after asking if they could have one.

Oh my gosh - what a terrible experience. We went to check in there was no one working - we were there almost an hour and no staff showed up so we didn't get a room. We were trying to go to a concert so had to get ready in the public bathroom because we never got a room. We called all the numbers, even called corporate, and never got a person to help us. Definitely don't recommend!!

It was a nice room but My room was not properly cleaned and I paid for two queen beds and they gave me two full beds, Also I couldn't figure out why my room smelt like a litter box and found a corona bottle under my bed but I still don't know if that's why the room smelled. Customer service was wonderful I can at least say and the hotel was very quiet and clean in and around common areas of the hotel and outside.

At times the children above us kept running up and down for hours. Next time need to be on the top floor!

Staff was great

The staff were wonderful. The room was noisy, it sounded like internal pipes. The toilet plugged up and the toilet paper was almost see through.

Good location

Friendly staff & a clean, welcoming facility! We’ll definitely be staying here again.

Bugs were in my room do I didn’t stay my second night, I wasted my money

Everything was good

The rooms are clean, quiet and dog friendly. Everything we need for an overnight stay on our way through town.